Nagel Assisted Living.
Nagel Assisted Living is Grade C−, ranked in the bottom 47% of Minnesota memory care with 2 MDH citations on record; last inspected Jun 2025.

A large home, reviewed on public record.
Ranked against 187 Minnesota facilities.
ALF memory care · 36-month window. Higher percentile = better. Source: Minnesota Dept. of Health · Health Regulation Division.
FACILITY WATCH · BETA
Nagel Assisted Living has 2 citations on record. Know the moment anything changes.
New findings, complaint investigations, or status changes — emailed to you free.
Citation history, plotted month by month.
2 deficiencies on record. Each bar is a month with a citation.
Finding distribution
2 total · 36 monthsScope × Severity (CMS A–L)
Questions to ask before you visit.
A short pre-tour checklist tailored to Nagel Assisted Living's record and state requirements.
The June 23, 2023 inspection found zero deficiencies across all regulatory standards — can you walk us through your internal quality assurance process and show us the documentation you maintain between state surveys to sustain compliance?
Ask the operator on tour. Take notes and compare answers across facilities you visit.
Three complaints were filed with the Minnesota Department of Health during the inspection period on file — were any of those complaints substantiated, and what corrective action plans or policy changes resulted from the state's investigation?
Ask the operator on tour. Take notes and compare answers across facilities you visit.
As a licensed Assisted Living Facility with Dementia Care under Minn. Stat. ch. 144G, can you provide a copy of your written dementia care program and explain how staff demonstrate competency in the specific dementia-related duties they perform on each shift?
Ask the operator on tour. Take notes and compare answers across facilities you visit.
Every MDH visit, verbatim.
6 inspections in the public record, most recent first. Click any row to expand — cited rows open automatically.
2026-03-18Complaint InvestigationNo findings
Plain-language summary
A complaint investigation found that while staff made an inappropriate verbal comment and briefly restricted a resident's wrists during personal care, the Minnesota Department of Health determined this did not meet the definition of abuse. The resident, who has dementia and a history of aggressive behavior toward staff, had required four staff members to safely provide incontinence care after becoming physically aggressive; the resident quickly returned to normal after the incident and required no medical attention. The investigation included interviews with staff and family, review of records, and facility observations.
Full inspector notes
Finding: Not Substantiated Nature of Investigation: The Minnesota Department of Health investigated an allegation of maltreatment, in accordance with the Minnesota Reporting of Maltreatment of Vulnerable Adults Act, Minn. Stat. 626.557, and to evaluate compliance with applicable licensing standards for the provider type. Initial Investigation Allegation(s): The alleged perpetrator (AP), an unlicensed staff, abused the resident when the AP verbally made an inappropriate statement prior to physically restraining the resident’s wrists/lower arms during personal cares. Investigative Findings and Conclusion: The Minnesota Department of Health determined abuse was not substantiated. Although the AP’s actions were inappropriate, the actions did not meet the definition of abuse. An incident occurred with a resident’s brief while providing incontinent care for the resident. The AP did make a verbal statement and briefly restricted the resident’s hands protecting another unlicensed staff from harm for the resident’s care to be completed safely. The resident received the care to prevent skin breakdown and provide dignity. No medical attention was necessary, and the resident returned to her baseline. The investigator conducted interviews with facility staff members, including administrative staff, nursing staff, and unlicensed staff. The investigator contacted a family member. The investigation included a review of the resident record, facility internal investigation, personnel file, staff schedules, related facility policy and procedures. Also, the investigator observed facility residents and staff member interactions during an onsite visit. The resident resided in an assisted living memory care unit. The residents’ diagnoses included dementia with behaviors and multiple mental health disorders. The resident’s service plan included physical assistance with dressing, toileting, and medication administration. The resident’s assessment indicated the resident needed assistance with all activities of daily living. The resident resided in the facility for less than a 5-month period and was non-compliant with personal cares daily (requiring additional team member(s) for safety). A concern arose one evening when staff were required to physically assist the resident to wash up and apply a clean brief and clothing related to an incontinent bowel movement. Two unlicensed staff were located on the unit and notified staff from another unit to assist related to aggressive behaviors of the resident. A total of four staff (AP along with three other unlicensed staff) responded to provide the care. The resident had a history of becoming physically aggressive towards staff including pulling of hair, pinching, punching, and kicking. The facility internal investigation report indicated there were conflicting narratives between the AP and other witnesses present. The document indicated an incident had occurred and possibly caused emotional distress and physical pain with no injuries. The resident quickly returned to baseline when the AP released the resident’s wrists/arms and the incontinent care was completed by staff. During an interview, unlicensed staff #1 stated it was normal for three to four staff to complete cares due to the resident’s aggressions towards staff. Unlicensed staff #1 stated AP had made an inappropriate comment to the resident and then grabbed her wrists when the resident became aggressive. Unlicensed staff #1 stated she was caught off guard by the AP’s actions. During an interview, an unlicensed staff #2 stated there were four unlicensed staff in the room. Unlicensed staff #2 was in the process of starting cares when the resident punched her in the chest hard and pulled her hair. Unlicensed staff #2 stated the resident moved around a lot when trying to provide cares. Unlicensed staff #2 stated it was at that time when the AP made an inappropriate comment towards the resident and then grabbed the resident’s arms to hold them down as the resident was pulling unlicensed staff #2’s hair. The AP continued to hold down the resident’s arms above the wrists so cares could be completed. Unlicensed staff #2 stated that was the first time she had heard the AP swear at a resident and unlicensed staff #2 felt it was less than a minute when she asked AP to let go of the resident wrists which the AP did and left the room. Unlicensed staff #2 stated when she came out of the room AP no longer working and was not sure if she asked to leave her shift early or if she was sent home. During an interview, unlicensed staff #3 stated she thought the AP restrained the resident using a bearhug hold which would hold down the resident’s arms so the resident could not continue to strike out at staff. Unlicensed staff #3 was not certain but stated AP would have had to have been standing behind the resident and would have had her arms wrapped around her chest to keep her arms close to her body as the resident was standing up while staff were trying to clean her up and get a clean brief and clothes on her. I did not hear exactly what AP had said to the resident. The resident calmed down after cares were completed. Unlicensed staff #3 stated she reported the incident to the lead staff immediately after leaving the room. During an interview, a licensed nurse stated the resident had multiple interventions in place to include redirect, reapproach, and nursing continued to come up with new interventions. It was not unusual for two to three staff present to assist with care and provide safety for both staff and the resident. The AP was sent home just before the licensed nurse arrived at work. Licensed nurse stated she had never witnessed the AP having any bad interactions with the resident or any other resident’s prior and was surprised to hear what had happened. In conclusion, the Minnesota Department of Health determined abuse was not substantiated. “Not Substantiated” means: An investigatory conclusion indicating the preponderance of evidence shows that an act meeting the definition of maltreatment did not occur. Abuse: Minnesota Statutes section 626.5572, subdivision 2. "Abuse" means: (a) An act against a vulnerable adult that constitutes a violation of, an attempt to violate, or aiding and abetting a violation of: (1) assault in the first through fifth degrees as defined in sections 609.221 to 609.224; (2) the use of drugs to injure or facilitate crime as defined in section 609.235; (3) the solicitation, inducement, and promotion of prostitution as defined in section 609.322; and (4) criminal sexual conduct in the first through fifth degrees as defined in sections 609.342 to 609.3451. A violation includes any action that meets the elements of the crime, regardless of whether there is a criminal proceeding or conviction. (b) Conduct which is not an accident or therapeutic conduct as defined in this section, which produces or could reasonably be expected to produce physical pain or injury or emotional distress including, but not limited to, the following: (1) hitting, slapping, kicking, pinching, biting, or corporal punishment of a vulnerable adult; (2) use of repeated or malicious oral, written, or gestured language toward a vulnerable adult or the treatment of a vulnerable adult which would be considered by a reasonable person to be disparaging, derogatory, humiliating, harassing, or threatening; or (3) use of any aversive or deprivation procedure, unreasonable confinement, or involuntary seclusion, including the forced separation of the vulnerable adult from other persons against the will of the vulnerable adult or the legal representative of the vulnerable adult unless authorized under applicable licensing requirements or Minnesota Rules, chapter 9544. Vulnerable Adult interviewed: No. Family/Responsible Party interviewed: Yes Alleged Perpetrator interviewed: No, The AP declined to complete an interview the Action taken by facility: The facility suspended the AP and completed an investigation. The AP is no longer employed at the facility. Action taken by the Minnesota Department of Health: No further action taken at this time. cc: The Office of Ombudsman for Long Term Care The Office of Ombudsman for Mental Health and Developmental Disabilities PRINTED: 03/ 23/ 2026 FORM APPROVED STATEMENT OF DEFICIENCIES (X1) PROVIDER/ SUPPLIER/ CLIA (X2) MULTIPLE CONSTRUCTION (X3) DATE SURVEY AND PLAN OF CORRECTION IDENTIFICATION NUMBER: COMPLETED A. BUILDING: ______________________ C B.
2025-06-25Annual Compliance VisitNo findings
Plain-language summary
A standard inspection on June 25, 2025 found one violation related to fire protection and physical environment under Minnesota statute 144G.45, for which the facility was assessed a $500 fine. The facility must document the actions taken to correct this violation within the timeframe specified on the state form.
Full inspector notes
correction orders and document the actions taken to comply in the facility's records. The Department reserves the right to return to the facility at any time should the Department receive a complaint or deem it necessary to ensure the health, safety, and welfare of residents in your care. STATE CORRECTION ORDERS The enclosed State Form documents the state correction orders. MDH documents state licensing correction orders using federal software. Tag numbers are assigned to Minnesota state statutes for Assisted Living Facilities. The assigned tag number appears in the far left column entitled "ID Prefix Tag." The state statute number and the corresponding text of the state statute out of compliance are listed in the "Summary Statement of Deficiencies" column. This column also includes the findings that are in violation of the state statute after the statement, "This MN Requirement is not met as evidenced by . . ." IMPOSITION OF FINES In accordance with Minn. Stat. § 144G.31, Subd. 4, fines and enforcement actions may be imposed based on the level and scope of the violations and may be imposed immediately with no opportunity to correct the violation first as follows: Level 2: a fine of $500 per violation, in addition to any enforcement mechanism authorized in § 144G.20; Therefore, in accordance with Minn. Stat. §§ 144G.01 to 144G.9999, the following fines are assessed pursuant to this survey: St - 0 - 0775 - 144g.45 Subd. 2. (a) - Fire Protection And Physical Environment - $500.00 Theref ore, in accordance with Mi nn. Stat. §§ 144G.01 to 144G.9999, the total amount you are assessed is $500.00. You will be invoiced approximately 30 days after receipt of this notice, subject to appeal. An equal opportunity employer. Letter ID: IS7N REVISED 09/13/2021 Nagel Assisted Living August 15, 2025 Pa ge 2 DOCUMENTATION OF ACTION TO COMPLY In accordance wi th Minn. Stat. § 144G.30, Subd. 5(c), the licensee must document actions taken to comply with the correction orders within the time period outlined on the state form; however, plans of correction are not required to be submitted for approval. The correction order documentation should include the following: Identify how the area(s) of noncompliance was corrected related to the resident(s)/employee(s) • identified in the correction order. Identify how the area(s) of noncompliance was corrected for all of the provider’s • resident(s)/employees that may be affected by the noncompliance. Identify what changes to your systems and practices were made to ensure compliance with the • specific statute(s). CORRECTION ORDER RECONSIDERATION PROCESS In accordance with Minn. Stat. § 144G.32, Subd. 2, you may challenge the correction order(s) issued, including the level and scope, and any fine assessed through the correction order reconsideration process. The request for reconsideration must be in writing and received by MDH within 15 calendar days of the correction order receipt date. To submit a reconsideration request, please visit: https: //forms.web.health.state.mn.us/form/HRDAppealsForm REQUESTING A HEARING Alternatively, in accordance with Minn. Stat. § 144G.31, Subd. 5(d), an assisted living provider that has been assessed a fine under this subdivision has a right to a reconsideration or a hearing under this section and chapter 14. Pursuant to Minn. Stat. § 144G.20, Subd. 14 and Subd. 18, a request for a hearing must be in writing and received by the Department of Health within 15 business days of the correction order receipt date. The request must contain a brief and plain statement describing each matter or issue contested and any new information you believe constitutes a defense or mitigating factor. To submit a hearing request, please visit: https://forms.web.health.state.mn.us/form/HRDAppealsForm To appeal fines via reconsideration, please follow the procedure outlined above. Please note that you may request a reconsideration or a hearing, but not both . If you wish to contest tags wi thout fines in a reconsideration and tags with the fines at a hearing, please submit two separate appeals forms at the website listed above. The MDH Health Regulation Division (HRD) values your feedback about your experience during the survey and/or investigation process. Please fill out this anonymous provider feedback questionnaire at your convenience at this link: https: //forms.office.com/g/Bm5uQEpHVa . Your input is import ant to us and will enable MDH to improve its processes and communication with providers. If you have any questions regarding the questionnaire, please contact Susan Winkelmann at susan.winkelmann@state.mn.us or call Nagel Assisted Living August 15, 2025 Pa ge 3 You are encouraged to retain this document for your records. It is your responsibility to share the information contained in the letter and state form with your organization’s Governing Body. If you have any questions, please contact me. Sincerely, Kelly Thorson , Supervisor State Evaluation Team Email: Kelly.Thorson@state.mn.us Telephone: 320-223-7336 Fax: 1-866-890-9290 KKM PRINTED: 08/15/2025 FORM APPROVED STATEMENT OF DEFICIENCIES (X1) PROVIDER/SUPPLIER/CLIA (X2) MULTIPLE CONSTRUCTION (X3) DATE SURVEY AND PLAN OF CORRECTION IDENTIFICATION NUMBER: COMPLETED A. BUILDING: ______________________ B. WING _____________________________ 31214 06/25/2025 NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE 232 ELM STREET SOUTH NAGEL ASSISTED LIVING WACONIA, MN 55387 SUMMARY STATEMENT OF DEFICIENCIES PROVIDER'S PLAN OF CORRECTION (X4) ID ID (X5) PREFIX (EACH DEFICIENCY MUST BE PRECEDED BY FULL PREFIX (EACH CORRECTIVE ACTION SHOULD BE COMPLETE REGULATORY OR LSC IDENTIFYING INFORMATION) CROSS-REFERENCED TO THE APPROPRIATE DATE TAG TAG DEFICIENCY) 0 000 Initial Comments 0 000 ***ATTENTION*** Minnesota Department of Health is documenting the State Correction Orders ASSISTED LIVING PROVIDER LICENSING using federal software. Tag numbers have CORRECTION ORDER(S) been assigned to Minnesota State Statutes for Assisted Living Facilities. The In accordance with Minnesota Statutes, section assigned tag number appears in the far 144G.08 to 144G.95, these correction orders are left column entitled "ID Prefix Tag." The issued pursuant to a survey. state Statute number and the corresponding text of the state Statute out Determination of whether violations are corrected of compliance is listed in the "Summary requires compliance with all requirements Statement of Deficiencies" column. This provided at the Statute number indicated below. column also includes the findings which When Minnesota Statute contains several items, are in violation of the state requirement failure to comply with any of the items will be after the statement, "This Minnesota considered lack of compliance. requirement is not met as evidenced by." Following the evaluators ' findings is the INITIAL COMMENTS: Time Period for Correction. SL#31214016 PLEASE DISREGARD THE HEADING OF THE FOURTH COLUMN WHICH On June 23, 2025, through June 25, 2025, the STATES,"PROVIDER'S PLAN OF survey at the above provider and the following FEDERAL DEFICIENCIES ONLY. THIS correction orders are issued. At the time of the WILL APPEAR ON EACH PAGE. survey, there were 45 residents; 45 receiving services under the Assisted Living Facility with THERE IS NO REQUIREMENT TO Dementia Care license. SUBMIT A PLAN OF CORRECTION FOR VIOLATIONS OF MINNESOTA STATE STATUTES. THE LETTER IN THE LEFT COLUMN IS USED FOR TRACKING PURPOSES AND REFLECTS THE SCOPE AND LEVEL ISSUED PURSUANT TO 144G.31 SUBDIVISION 1-3. 0 680 144G.42 Subd. 10 Disaster planning and 0 680 SS=F emergency preparedness LABORATORY DIRECTOR'S OR PROVIDER/SUPPLIER REPRESENTATIVE'S SIGNATURE TITLE (X6) DATE STATE FORM 6899 6MZQ11 If continuation sheet 1 of 22 PRINTED: 08/15/2025 FORM APPROVED STATEMENT OF DEFICIENCIES (X1) PROVIDER/SUPPLIER/CLIA (X2) MULTIPLE CONSTRUCTION (X3) DATE SURVEY AND PLAN OF CORRECTION IDENTIFICATION NUMBER: COMPLETED A. BUILDING: ______________________ B. WING _____________________________ 31214 06/25/2025 NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE 232 ELM STREET SOUTH NAGEL ASSISTED LIVING WACONIA, MN 55387 SUMMARY STATEMENT OF DEFICIENCIES PROVIDER'S PLAN OF CORRECTION (X4) ID ID (X5) PREFIX (EACH DEFICIENCY MUST BE PRECEDED BY FULL PREFIX (EACH CORRECTIVE ACTION SHOULD BE COMPLETE REGULATORY OR LSC IDENTIFYING INFORMATION) CROSS-REFERENCED TO THE APPROPRIATE DATE TAG TAG DEFICIENCY) 0 680 Continued From page 1 0 680 (a) The facility must meet the following requirements: (1) have a written emergency disaster plan that contains a plan for evacuation, addresses elements of sheltering in place, identifies temporary relocation sites, and details staff assignments in the event of a disaster or an emergency; (2) post an emergency disaster plan prominently; (3) provide building emergency exit diagrams to all residents; (4) post emergency exit diagrams on each floor; and (5) have a written policy and procedure regarding missing residents. (b) The facility must provide emergency and disaster training to all staff during the initial staff orientation and annually thereafter and must make emergency and disaster training annually available to all residents.
2024-07-31Complaint Investigation1 · Substantiated Finding
Plain-language summary
A complaint investigation substantiated that a staff member hit a resident in the face during a struggle over the resident's walker, causing the resident to fall and sustain injuries to his hands and wrist. The resident, who had dementia and was attempting to exit the unit, had swung at the staff member first, but the investigator determined the staff member's punch constituted abuse and held him individually responsible. Another staff member was found not responsible, though the facility failed to provide the staff member who hit the resident with orientation training specific to that resident's behavioral needs.
“MDH substantiated maltreatment or licensing violation finding”
Full inspector notes
Finding: Substantiated, individual responsibility Nature of Investigation: The Minnesota Department of Health investigated an allegation of maltreatment, in accordance with the Minnesota Reporting of Maltreatment of Vulnerable Adults Act, Minn. Stat. 626.557, and to evaluate compliance with applicable licensing standards for the provider type. Initial Investigation Allegation(s): The alleged perpetrator (AP) abused the resident when the AP hit the resident in the face. The resident lost balance and fell to the ground, sustaining injuries to his hands. Investigative Findings and Conclusion: The Minnesota Department of Health determined abuse was substantiated. AP-1 was responsible for the maltreatment. AP-1 admitted he hit the resident but stated he did it by mistake. When the resident became aggressive toward AP-1, AP-1 hit the resident in the face with his fist. The resident attempted to hit AP-1 but lost balance and fell backwards onto his buttocks. The Minnesota Department of Health determined AP-2 was not responsible for the maltreatment. AP-2 was not involved with the incident and although AP-2 did not ensure AP-1 received orientation training specific to the resident’s needs, AP-2 did not direct AP-1 nor foresee AP-1 would hit the resident. The investigator conducted interviews with facility staff members, including administrative staff, nursing staff, and unlicensed staff. The investigator contacted law enforcement. The investigation included review of the resident record, facility internal investigation, facility incident reports, personnel files, staff schedules, law enforcement reports, and related facility policy and procedures. Also, the investigator observed for resident behaviors, how staff interacted with residents, and the physical layout of the memory care unit. The resident resided in an assisted living memory care unit. The resident’s diagnoses included dementia. The resident’s service plan included assistance with behavioral interventions including redirection, reapproach, and to leave the resident alone in safe situations. The resident’s assessment indicated the resident’s persistent delusions was the resident wanted to go home and thought his family was on the other side of the door to the memory care unit. An incident report indicated AP-2, a facility nurse, received a call from an unlicensed personnel (ULP) reporting she observed injuries to the resident’s hands that were not there earlier in the shift. Injuries included discolored swelling over the base of one of the right fingers, a bruise at the base of the left thumb that extended to his wrist, and a small skin tear on the back of the left hand. The ULP stated AP-1 told her the resident fell onto his buttocks earlier but did not know why he did not report the fall right away. AP-2 instructed the ULP to obtain vitals, apply a cold pack, and obtain more information from AP-1. The next morning, the ULP told AP-2 about AP-1’s story changing multiple times. AP-2 assessed the resident’s hands and found a new bruise on the left wrist. AP-2 checked the surveillance video, observed AP-1 hit the resident, and called 911 to request an officer. A law enforcement report indicated law enforcement arrived at the facility the day after the incident. They completed interviews, took pictures, and watched surveillance video. The video showed the resident got up from a chair and started walking towards the door to exit the memory care unit. As AP-1 approached, the resident flipped his walker up towards him. A struggle ensued between the two for the walker. As the resident lifted his right arm and motioned as though he was going to swing at AP-1, AP-1 lifted his arms into a fighting stance. The resident again swung at AP-1 which he blocked. As the resident’s arms were in a downward movement, AP-1 closed the distance between them and hit the resident with a right-handed punch, contacting the left side of his face. The resident made a backwards movement and attempted to hit AP-1 but missed. The resident lost balance and fell backwards onto a set of chairs, then onto the floor. AP-1 positioned the walker and helped the resident to his feet. The resident again swung the walker at AP-1, and then the two separated. Law enforcement observed a bruise on the left wrist and swollen knuckles on the right hand. The law enforcement report also included an interview with AP-1. AP-1 admitted to hitting the resident but stated it was a mistake and only raised his hands to deter the resident. AP-1 had been to the facility multiple times and had many interactions with the resident. AP-1’s personnel record indicated he received training on abuse of vulnerable adults and dementia care including behaviors, through the agency he worked with. Facility orientation records lacked orientation to specific needs of the resident to AP-1. During an interview, a ULP stated AP-1 worked mostly with the resident the evening of the incident because he had been exit-seeking. Towards the end of the shift while helping the resident get ready for bed, the ULP observed injuries to the resident’s hands, including swelling and bruises on the top and bottom of his wrists. The ULP asked the resident what happened, and the resident motioned his hands in a punching manner. The ULP asked the resident if he had been in a fight. The resident responded he had. The ULP took pictures, notified AP-2 and sent her the pictures, obtained his vitals, and assisted him to bed as directed. AP-2 instructed the ULP to ask AP-1 what happened while he had been monitoring the resident. The ULP stated AP-1 changed the story of what happened to the resident multiple times. The next morning, the ULP and AP-2 completed an incident report, and the ULP suggested AP-2 watch the surveillance video of the incident because of AP-1 changing his story. AP-2 went to watch the surveillance video, and a short time later, law enforcement arrived. During an interview, AP-1 stated he had been asked to monitor the resident while another staff member brought some of the memory care residents outside to smoke. The resident tried hitting AP-1 multiple times. At one point, AP-1 grabbed the resident’s hands to try to stop the resident from hitting him. AP-1 made hand gestures, putting his fists up, but he did not intend to hit the resident. While attempting to deter the resident, he ended up hitting him. The resident fell onto a couch and slid down onto his buttocks. AP-1 provided the resident’s walker and tried to help him up off the ground. The resident continued to try to hit AP-1, but AP-1 instead left the area. AP-1 stated he never received orientation on specific interventions to use when handling the resident’s behaviors. During an interview, AP-2 stated she had been on call when the ULP contacted her about the resident’s injuries. The resident fell frequently, and often had bruises from bumping his body. She identified the resident as impulsive with impaired safety and judgement. Because of this and because AP-1 told the ULP the resident fell, AP-2 treated the incident as a fall and responded accordingly. The next day after talking with the ULP more and observing the resident’s injuries in person, AP-2 became suspicious and viewed the surveillance video. AP-2 stated she observed AP-1 hit the resident with his fist on the left side of his face. The resident became visibly upset, lost his balance, and fell to the floor. After that, AP-2 called 911 and requested law enforcement. She also notified the agency AP-1 worked for. After the incident, the facility completed training on dementia, vulnerable adult, and de-escalation. In conclusion, the Minnesota Department of Health determined abuse was substantiated. Substantiated: Minnesota Statutes, section 626.5572, Subdivision 19. “Substantiated” means a preponderance of evidence shows that an act that meets the definition of maltreatment occurred. Abuse: Minnesota Statutes section 626.5572, subdivision 2. "Abuse" means: (b) Conduct which is not an accident or therapeutic conduct as defined in this section, which produces or could reasonably be expected to produce physical pain or injury or emotional distress including, but not limited to, the following: (1) hitting, slapping, kicking, pinching, biting, or corporal punishment of a vulnerable adult; Mitigating Factors considered, Minnesota Statutes, section 626.557, Subd. 9c(f): (1) The AP did not follow an erroneous order, direction or care plan with awareness and failure to take action. The facility did not direct an erroneous order, direction, or care plan. (2) The facility was not in compliance with regulatory standards. The facility provided proper training and/or supervision of staff. The facility provided adequate staffing levels.
2023-10-31Complaint InvestigationNo findings
Plain-language summary
A complaint investigation found that a resident died in the facility, but the Minnesota Department of Health determined the facility did not neglect the resident because staff had informed the resident's medical provider of health concerns, offered emergency services, and the resident declined hospital care and further medical treatment. The resident had lung disease, kidney disease, and other conditions, and staff documented that she frequently declined medical appointments and refused to follow medical advice despite facility efforts to arrange care. No violation was found and no further action was taken.
Full inspector notes
Finding: Not Substantiated Nature of Investigation: The Minnesota Department of Health investigated an allegation of maltreatment, in accordance with the Minnesota Reporting of Maltreatment of Vulnerable Adults Act, Minn. Stat. 626.557, and to evaluate compliance with applicable licensing standards for the provider type. Initial Investigation Allegation(s): The facility neglected a resident when the facility failed to report resident health concerns to the resident’s provider. Staff found the resident deceased in her room. Investigative Findings and Conclusion: The Minnesota Department of Health determined neglect was not substantiated. The facility made the resident’s medical provider aware of the resident’s health concerns and offered to have emergency services take the resident to the hospital when she reported not feeling well. The resident declined going to the hospital or seeking further treatment around the time of her death. The staff provided care according to the residents individual needs and as the resident would allow. The investigator conducted interviews with facility staff members, including administrative staff, nursing staff, and unlicensed staff. The investigator contacted the resident’s case worker and An equal opportunity employer. medical provider. The investigation included review of medical records, staffing records, facility policies and procedures. Also, the investigator observed staff interacting with residents. The resident resided in an assisted living facility. The resident’s diagnoses included bipolar disorder (a mental illness that causes unusual shifts in a person’s mood, energy, activity levels, and concentration), post-traumatic stress disorder, kidney disease, and lung disease. The resident’s service plan included assistance with making appointments, medication management, weight monitoring, and behavioral management. The resident’s assessment indicated the resident had swelling to her legs and a sleep disorder that she declined follow-up care to address. Notes in the resident’s medical record indicated despite facility staff arranging medical appointments, appointment transportation, and giving appointment reminders to the resident, the resident would often cancel or decline appointments. During interviews, multiple staff members stated they encouraged the resident to seek medical attention or accept emergency services when she reported not feeling well the days prior to her death. The staff members stated the resident was her own decision maker and declined further medical intervention and going to the hospital. During interview, the resident’s medical provider stated the facility kept her aware of medical and behavioral concerns regarding the resident. The medical provider stated on average she saw the resident one or two times per month and it was common for the resident to not adhere to medical advice or decline services from specialty providers for health issues. The medical provider also stated the resident would often miss appointments with her or other medical professionals. During interview, an unlicensed staff member stated she cared for the resident the evening before the resident died. The staff member administered medication prescribed to the resident to assist with breathing issues and checked her vital signs because the resident reported issues with her chest and difficulty breathing. The staff member stated the resident’s vital signs were not unusual and the resident declined recommendations to go to the hospital. In conclusion, the Minnesota Department of Health determined neglect was not substantiated. “Not Substantiated” means: An investigatory conclusion indicating the preponderance of evidence shows that an act meeting the definition of maltreatment did not occur. Neglect: Minnesota Statutes, section 626.5572, subdivision 17 “Neglect” means neglect by a caregiver or self-neglect. (a) "Caregiver neglect" means the failure or omission by a caregiver to supply a vulnerable adult with care or services, including but not limited to, food, clothing, shelter, health care, or supervision which is: (1) reasonable and necessary to obtain or maintain the vulnerable adult's physical or mental health or safety, considering the physical and mental capacity or dysfunction of the vulnerable adult; and (2) which is not the result of an accident or therapeutic conduct. Vulnerable Adult interviewed: No, deceased. Family/Responsible Party interviewed: No, family not involved with resident care. Alleged Perpetrator interviewed: Not Applicable. Action taken by facility: No action taken. Action taken by the Minnesota Department of Health: No further action taken at this time. cc: The Office of Ombudsman for Long Term Care The Office of Ombudsman for Mental Health and Developmental Disabilities PRINTED: 11/06/2023 FORM APPROVED STATEMENT OF DEFICIENCIES (X1) PROVIDER/SUPPLIER/CLIA (X2) MULTIPLE CONSTRUCTION (X3) DATE SURVEY AND PLAN OF CORRECTION IDENTIFICATION NUMBER: COMPLETED A. BUILDING: ______________________ C B. WING _____________________________ 31214 10/13/2023 NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE 232 ELM STREET SOUTH NAGEL ASSISTED LIVING WACONIA, MN 55387 SUMMARY STATEMENT OF DEFICIENCIES PROVIDER'S PLAN OF CORRECTION (X4) ID ID (X5) PREFIX (EACH DEFICIENCY MUST BE PRECEDED BY FULL PREFIX (EACH CORRECTIVE ACTION SHOULD BE COMPLETE REGULATORY OR LSC IDENTIFYING INFORMATION) CROSS-REFERENCED TO THE APPROPRIATE DATE TAG TAG DEFICIENCY) 0 000 Initial Comments 0 000 On October 13, 2023, the Minnesota Department of Health initiated an investigation of complaint #HL312143758C/#HL312147304M. No correction orders are issued. LABORATORY DIRECTOR'S OR PROVIDER/SUPPLIER REPRESENTATIVE'S SIGNATURE TITLE (X6) DATE STATE FORM 6899 XJ5411 If continuation sheet 1 of 1
2023-07-17Complaint Investigation1 · Substantiated Finding
Plain-language summary
A complaint investigation substantiated that the facility neglected a resident by failing to administer the resident's prescribed Clozapine antipsychotic medication for approximately eight days, during which the resident experienced increased manic behaviors, physical aggression, and a mental health crisis requiring hospitalization. Staff members did not inform nurses or leadership that the medication was unavailable, and the facility was found in noncompliance with licensing standards. The facility conducted an internal investigation, and the case was referred to the nurse aide registry and Department of Human Services for possible action against identified staff members.
“MDH substantiated maltreatment or licensing violation finding”
Full inspector notes
Finding: Substantiated, facility responsibility Nature of Investigation: The Minnesota Department of Health investigated an allegation of maltreatment, in accordance with the Minnesota Reporting of Maltreatment of Vulnerable Adults Act, Minn. Stat. 626.557, and to evaluate compliance with applicable licensing standards for the provider type. Initial Investigation Allegation(s): The facility neglected a resident when the resident did not receive medication according to physician orders. The resident experienced a manic episode that required hospitalization. Investigative Findings and Conclusion: The Minnesota Department of Health determined neglect was substantiated. The facility was responsible for the maltreatment. The facility did not administer the residents Clozapine (antipsychotic medication) for approximately 8 days. The resident had increased behaviors, a mental health crisis, and was admitted to the hospital. The investigator conducted interviews with facility staff members, including administrative staff, nursing staff, and unlicensed staff. The investigator contacted the resident’s pharmacy. The investigation included review of medical records, pharmacy records, staff training and education, and facility policies and procedures. In addition, the investigator observed staff administering medication and services to residents at the facility. An equal opportunity employer. The resident resided in an assisted living facility memory care unit. The resident’s diagnoses included schizoaffective disorder, altered mental status, and generalized anxiety. The resident had mild cognitive impairment and required frequent redirection, The resident received assistance with medication management, behavioral interventions, and assistance with appointments. The residents progress notes written by a facility nurse indicated the resident was having increased manic behaviors the past week which included physical aggression and screaming at staff. The resident was sent to the emergency room related to the behaviors and the resident was placed on a mental health hold. The hospital staff notified the nurse the resident had not been receiving Clozapine 300 mg at the facility for approximately eight days prior to hospitalization for the mental health crisis. The progress note indicated the nurse investigated and determined several staff had documented the Clozapine was not available for administration. The note indicated the nurse spoke with hospital staff and, “We agree that [resident] Clozapine levels likely dropped low enough that her behaviors resurfaced.” During interview a nurse stated prior to the resident’s hospitalization, the resident went several days without Clozapine being administered due to lack of supply, and the resident became manic. The nurse stated the resident went to the emergency room and emergency room staff discovered the medication omission and contacted the facility. During interview another facility nurse stated prior to hospitalization the resident became violent and belligerent and was striking out at staff members. The resident went to the hospital emergency room and was placed on a mental health hold. Hospital staff noted the resident had not received Clozapine the week prior to hospitalization. The nurse stated the staff members who assisted the resident with medication administration did not inform the nurses or facility leadership the resident did not receive Clozapine as ordered. During an interview, a pharmacist stated stopping Clozapine abruptly can cause psychotic behaviors, and restarting the medication requires dose titrations. In conclusion, the Minnesota Department of Health determined neglect was substantiated. Substantiated: Minnesota Statutes, section 626.5572, Subdivision 19. “Substantiated” means a preponderance of evidence shows that an act that meets the definition of maltreatment occurred. Neglect: Minnesota Statutes, section 626.5572, subdivision 17 Neglect means neglect by a caregiver or self-neglect. (a) "Caregiver neglect" means the failure or omission by a caregiver to supply a vulnerable adult with care or services, including but not limited to, food, clothing, shelter, health care, or supervision which is: (1) reasonable and necessary to obtain or maintain the vulnerable adult's physical or mental health or safety, considering the physical and mental capacity or dysfunction of the vulnerable adult; and (2) which is not the result of an accident or therapeutic conduct. Vulnerable Adult interviewed: Yes. Family/Responsible Party interviewed: Yes. Alleged Perpetrator interviewed: Not Applicable. Action taken by facility: The facility conducted an internal investigation of the incident. Action taken by the Minnesota Department of Health: The facility was found to be in noncompliance. To view a copy of the Statement of Deficiencies and/or correction orders, please visit: https://www.health.state.mn.us/facilities/regulation/directory/provcompselect.html If you are viewing this report on the MDH website, please see the attached Statement of Deficiencies. You may also call 651-201-4200 to receive a copy via mail or email. The responsible party will be notified of their right to appeal the maltreatment finding. If the maltreatment is substantiated against an identified employee, this report will be submitted to the nurse aide registry for possible inclusion of the finding on the abuse registry and/or to the Minnesota Department of Human Services for possible disqualification in accordance with the provisions of the background study requirements under Minnesota 245C. cc: The Office of Ombudsman for Long Term Care The Office of Ombudsman for Mental Health and Developmental Disabilities Carver County Attorney Waconia City Attorney Waconia Police Department PRINTED: 07/20/2023 FORM APPROVED STATEMENT OF DEFICIENCIES (X1) PROVIDER/SUPPLIER/CLIA (X2) MULTIPLE CONSTRUCTION (X3) DATE SURVEY AND PLAN OF CORRECTION IDENTIFICATION NUMBER: COMPLETED A. BUILDING: ______________________ C B. WING _____________________________ 31214 06/12/2023 NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE 232 ELM STREET SOUTH NAGEL ASSISTED LIVING WACONIA, MN 55387 SUMMARY STATEMENT OF DEFICIENCIES PROVIDER'S PLAN OF CORRECTION (X4) ID ID (X5) PREFIX (EACH DEFICIENCY MUST BE PRECEDED BY FULL PREFIX (EACH CORRECTIVE ACTION SHOULD BE COMPLETE REGULATORY OR LSC IDENTIFYING INFORMATION) CROSS-REFERENCED TO THE APPROPRIATE DATE TAG TAG DEFICIENCY) 0 000 Initial Comments 0 000 ******ATTENTION****** ASSISTED LIVING PROVIDER CORRECTION ORDER In accordance with Minnesota Statutes, section 144G.08 to 144G.95, these correction orders are issued pursuant to a complaint investigation. Determination of whether a violation is corrected requires compliance with all requirements provided at the statute number indicated below. When a Minnesota Statute contains several items, failure to comply with any of the items will be considered lack of compliance. INITIAL COMMENTS: #HL312149004C/ #HL312145283M On June 12, 2023, the Minnesota Department of Health conducted a complaint investigation at the above provider, and the following correction orders are issued. At the time of the complaint investigation, there were 47 residents receiving services under the provider's Assisted Living with Dementia Care license. The following correction orders are issued for # HL312149004C/ #HL312145283M, tag identification 1760, and 2360. 01760 144G.71 Subd. 8 Documentation of 01760 SS=D administration of medication Each medication administered by the assisted living facility staff must be documented in the resident's record. The documentation must include the signature and title of the person who LABORATORY DIRECTOR'S OR PROVIDER/SUPPLIER REPRESENTATIVE'S SIGNATURE TITLE (X6) DATE STATE FORM 6899 50WS11 If continuation sheet 1 of 4 PRINTED: 07/20/2023 FORM APPROVED STATEMENT OF DEFICIENCIES (X1) PROVIDER/SUPPLIER/CLIA (X2) MULTIPLE CONSTRUCTION (X3) DATE SURVEY AND PLAN OF CORRECTION IDENTIFICATION NUMBER: COMPLETED A. BUILDING: ______________________ C B. WING _____________________________ 31214 06/12/2023 NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE 232 ELM STREET SOUTH NAGEL ASSISTED LIVING WACONIA, MN 55387 SUMMARY STATEMENT OF DEFICIENCIES PROVIDER'S PLAN OF CORRECTION (X4) ID ID (X5) PREFIX (EACH DEFICIENCY MUST BE PRECEDED BY FULL PREFIX (EACH CORRECTIVE ACTION SHOULD BE COMPLETE REGULATORY OR LSC IDENTIFYING INFORMATION) CROSS-REFERENCED TO THE APPROPRIATE DATE TAG TAG DEFICIENCY) 01760 Continued From page 1 01760 administered the medication. The documentation must include the medication name, dosage, date and time administered, and method and route of administration. The staff must document the reason why medication administration was not completed as prescribed and document any follow-up procedures that were provided to meet the resident's needs when medication was not administered as prescribed and in compliance with the resident's medication management plan. This MN Requirement is not met as evidenced by: Based on interview and record review, the licensee failed to ensure follow-up procedures were implemented and/ or documented for 1 of 3 residents, R1, reviewed for medication administration. This practice resulted in a level two violation (a violation that did not harm a resident's health or safety but had the potential to have harmed a resident's health or safety, but was not likely to cause serious injury, impairment, or death) and was issued at an isolated scope (when one or a limited number of residents are affected or one or a limited number of staff are involved, or the situation has occurred only occasionally). The findings include: R1's service agreement, dated February 1, 2023, indicated the resident received assistance with medication storage, set-up, and administration.
2023-06-23Annual Compliance VisitNo findings
Plain-language summary
A routine licensing inspection on July 25, 2023 found violations related to infection control and appropriate care and services at this assisted living facility with dementia care, resulting in correction orders and fines totaling $3,500. The facility must document how it corrected these areas of noncompliance and implement system and practice changes to ensure future compliance with state requirements. The facility has the right to request reconsideration or a hearing within 15 business days if it wishes to contest the findings.
Full inspector notes
correction orders. The MDH documents state licensing correction orders using federal software. Tag numbers are assigned to Minnesota state statutes for Assisted Living Facilities. The assigned tag number appears in the far left column entitled "ID Prefix Tag." The state statute number and the corresponding text of the state statute out of compliance are listed in the "Summary Statement of Deficiencies" column. This column also includes the findings that are in violation of the state statute after the statement, "This MN Requirement is not met as evidenced by . . ." IMPOSITION OF FINES In accordance with Minn. Stat. § 144G.31, Subd. 4, fines and enforcement actions may be imposed based on the level and scope of the violations and may be imposed immediately with no opportunity to correct the violation first as follows: Level 1: no fines or enforcement. Level 2: a fine of $500 per violation, in addition to any enforcement mechanism authorized in § 144G.20 for widespread violations; Level 3: a fine of $3,000 per violation per incident, in addition to any enforcement mechanism authorized in § 144G.20. Level 4: a fine of $5,000 per incident, in addition to any enforcement mechanism authorized in § 144G.20. In accordance with Minn. Stat. § 144G.31, Subd. 4 (a)(5), the MDH may impose fine amounts of either $1,000 or $5,000 to licensees who are found to be responsible for maltreatment. The MDH may impose a fine of $1,000 for each substantiated maltreatment violation that consists of abuse, neglect, or financial exploitation according to Minn. Stat. § 626.5572, Subds. 2, 9, 17. The MDH An equal opportunity employer. Letter ID: IS7N REVISED 09/13/2021 Nagel Assisted Living July 25, 2023 Pag e 2 also may impose a fine of $5,000 for each substantiated maltreatment violation consisting of sexual assault, death, or abuse resulting in serious injury. In accordance with Minn. Stat. § 144G.31, Subd. 4 (b), when a fine is assessed against a facility for substantiated maltreatment, the commissioner shall not also impose an immediate fine under this chapter for the same circumstance. Therefore, in accordance with Minn. Stat. §§ 144G.01 to 144G.9999, the following fines are assessed pursuant to this survey: St - 0 - 0510 - 144g.41 Subd. 3 - Infection Control Program = $500.00 St - 0 - 2310 - 144g.91 Subd. 4 (a) - Appropriate Care And Services = $3,000.00 The re fore , in ac corda nce wit h Minn . St at . §§ 144G. 01 to 144G .9999, the total amount you are assessed is $3,500.00. You will be invoiced approximately 30 days after receipt of this notice, subject to appeal . DOCUMENTATIO ONF ACTION TO COMPLY In ac cordanc e with Minn. Stat. § 144G .30, Subd . 5(c), the lice ns ee mus t doc um ent ac tion s taken to comply with the correction orders within the time period outlined on the state form; however, plans of correction are not required to be submitted for approval. The correction order documentation should include the following: Identify how the area( s) of noncompliance was corrected related to the · resident( s)/ employee( s) identified in the correction order. Identify how the area( s) of noncompliance was corrected for all of the provider’s · resident( s)/ employees that may be affected by the noncompliance. Identify what changes to your systems and practices were made to ensure compliance with the · specific statute( s). CORRECTIO ONRDER RECONSIDERATIO PNROCESS In accordance with Minn. Stat. § 144G.32, Subd. 2, you may challenge the correction order( s) issued, including the level and scope, and any fine assessed through the correction order reconsideration process. The request for reconsideration must be in writing and received by the MDH within 15 calendar days of the correction order receipt date. A state correction order under Minn. Stat. § 144G.91, Subd. 8, Free from Maltreatment is associated with a maltreatment determination by the Office of Health Facility Complaints. If maltreatment is substantiated, you will receive a separate letter with the reconsideration process under Minn. Stat. § 626.557. Plea se ema il recons ideration reque sts to: Health. HRDA. ppeals@state. mn. us. Please atta ch t his lett er Nagel Assisted Living July 25, 2023 Pag e 3 as part of your reconsideration request. Please clearly indicate which tag(s) you are contesting and submit information supporting your position(s). Please address your cover letter for reconsideration requests to: Reconsideration Unit 85 East Seventh Place St. Paul, MN 55164-0970 REQUESTIN GA HEARING Alternatively, in accordance with Minn. Stat. § 144G.31, Subd. 5(d), an assisted living provider that has been assessed a fine under this subdivision has a right to a reconsideration or a hearing under this section and chapter 14. Pursuant to Minn. Stat. § 144G.20, Subd. 14 and Subd. 18, a request for a hearing must be in writing and received by the MDH within 15 business days of the correction order receipt date. The request must contain a brief and plain statement describing each matter or issue contested and any new information you believe constitutes a defense or mitigating factor. Requests for he aring may be emailed to: Health. HRDA. ppeals@state. mn. us. To appeal fines via rec onsideration, plea se follow the procedure outline d abov e. Ple as e note that you may reque st a rec ons ide rat ion or a he aring , but not bot h. You are encouraged to retain this document for your records. It is your responsibility to share the information contained in the letter and state form with your organization’s Governing Body. If you have any questions, please contact me. Sincerely, Kelly Thorson, Supervisor State Evaluation Team Email: kelly.thorson@ state. mn.us Telephone: 320-223-7336 Fax: 651-281-9796 PMB PRINTED: 07/ 25/ 2023 FORM APPROVED STATEMENT OF DEFICIENCIES (X1) PROVIDER/ SUPPLIER/ CLIA (X2) MULTIPLE CONSTRUCTION (X3) DATE SURVEY AND PLAN OF CORRECTION IDENTIFICATION NUMBER: COMPLETED A. BUILDING: ______________________ B. WING _____________________________ 31214 06/ 23/ 2023 NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE 232 ELM STREET SOUTH NAGEL ASSISTED LIVING WACONIA, MN 55387 SUMMARY STATEMENT OF DEFICIENCIES PROVIDER' S PLAN OF CORRECTION (X4) ID ID (X5) PREFIX (EACH DEFICIENCY MUST BE PRECEDED BY FULL PREFIX (EACH CORRECTIVE ACTION SHOULD BE COMPLETE REGULATORY OR LSC IDENTIFYING INFORMATION) CROSS- REFERENCED TO THE APPROPRIATE DATE TAG TAG DEFICIENCY) 0 000 Initial Comments 0 000 ******ATTENTION****** Minnesota Department of Health is documenting the State Licensing ASSISTED LIVING PROVIDER LICENSING Correction Orders using federal software. CORRECTION ORDER( S) Tag numbers have been assigned to Minnesota State Statutes for Assisted In accordance with Minnesota Statutes, section Living License Providers. The assigned 144G. 08 to 144G. 95, these correction orders are tag number appears in the far left column issued pursuant to a survey. entitled "ID Prefix Tag. " The state Statute number and the corresponding text of the Determination of whether violations are corrected state Statute out of compliance is listed in requires compliance with all requirements the "Summary Statement of Deficiencies" provided at the Statute number indicated below. column. This column also includes the When Minnesota Statute contains several items, findings which are in violation of the state failure to comply with any of the items will be requirement after the statement, "This considered lack of compliance. Minnesota requirement is not met as evidenced by." Following the surveyors' INITIAL COMMENTS: findings is the Time Period for Correction. SL31214015 PLEASE DISREGARD THE HEADING OF On June 20, 2023, through June 23, 2023, the THE FOURTH COLUMN WHICH survey at the above provider, and the following CORRECTION. " THIS APPLIES TO correction orders are issued. At the time of the FEDERAL DEFICIENCIES ONLY. THIS survey, there were 48 active residents; all WILL APPEAR ON EACH PAGE. receiving services under the Assisted Living with Dementia Care license. THERE IS NO REQUIREMENT TO SUBMIT A PLAN OF CORRECTION FOR VIOLATIONS OF MINNESOTA STATE 2310: An immediate correction order was issued STATUTES. on June 22, 2023. The immediacy was removed; however, non- compliance remains at a level 3, The letter in the left column is used for widespread scope (I). tracking purposes and reflects the scope and level issued pursuant to 144G. 31 subd. 1, 2, and 3. 0 250 144G.
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