Silverado Senior Living-san Juan Capistrano.
Silverado Senior Living-san Juan Capistrano is Ranked in the top 39% of California memory care with 4 CDSS citations on record; last inspected May 2026.
A large home, reviewed on public record.
Compared to 58 California facilities with a similar number of beds.
RCFE memory care · 36-month window. Higher percentile = better performance on inspection record. Source: California Dept. of Social Services · Community Care Licensing.
among peers to rank.
Rankings based on 36-month CDSS inspection data. Severity and frequency: fewer citations = higher percentile. Repeat rate: lower repeat citation share = higher percentile.
FACILITY WATCH · FREE
Silverado Senior Living-san Juan Capistrano has 4 citations on record. Know the moment anything changes.
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Citation history, plotted month by month.
4 deficiencies on record. Each bar is a month with a citation.
Finding distribution
4 total · 36 monthsScope × Severity (CMS A–L)
The rules that apply to this facility.
State requirements with the exact regulation citation, plain-language explanation, and a question to ask on tour. Rules this facility has been cited for appear first.
Plain language
Because a facility markets dementia or Alzheimer's care, state law mandates higher training standards: 12 hours of initial dementia training (6 hours before a staff member works independently with residents, 6 more within the first 4 weeks), 8 hours of annual dementia in-service every year thereafter, and an administrator must include 8 hours of dementia-specific continuing education in every 2-year recertification cycle. Training must cover individualized care plans, behavioral expressions, appropriate supervision, and the facility's dementia care philosophy.
Ask on tour
“Can you show me each direct-care staffer's most recent dementia training certificate, and tell me when their next refresher is due?”
Questions to ask before you visit.
A short pre-tour checklist tailored to Silverado Senior Living-san Juan Capistrano's record and state requirements.
The facility has one serious citation on file across all inspections — can you provide your corrective-action plan for the cited item, and show families any documentation of remediation steps taken?
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Three complaints are on file with CDSS — were any substantiated, and what remediation did the facility take in response to substantiated findings?
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The most recent inspection on February 7, 2025 cited four deficiencies — can you provide the deficiency notice and walk families through the corrective action taken for each cited item?
Ask the operator on tour. Take notes and compare answers across facilities you visit.
Every inspection visit, verbatim.
7 inspections in the public record, most recent first. Click any row to expand — cited rows open automatically.
2026-05-12Annual Compliance VisitNo findings
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October and November, 2025, when R1 had incidents. R1 had a re-assessment of their care plan in October and November of 2025. Care plan was updated in October after R1 was noted with a change in condition in the community where 911 was called to assess the situation. R1 was sent to the hospital for further evaluation and was discharged back to the community with medication change and behavior mapping. Care plan was updated in November after R1 had a behavior episode that required 911 to be called and sent out for further evaluation. R1 returned to the facility and was placed on a 1:1 care. Interviews with 4 of 4 staff stated that it was first observed that R1 had a change of condition in October and November and a new care plan was assessed based on these changes. Staff stated that medication was handled as prescribed and had changes to medication from the incident in October and when R1 was admitted to hospice. Prior to those incidents R1 did not have an observed change of condition that needed to be addressed and/or needed medication changed due to a change of condition. Based on the information mentioned above, the Department is unable to ascertain if the allegation occurred as reported. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove or refute the alleged violation occurred; therefore, the allegation are deemed Unsubstantiated. An exit interview was conducted with the facility representatives and a copy of this LIC9099 report was left at facility.
2026-03-18Complaint InvestigationType A · 3 findings
Plain-language summary
This was the annual routine inspection, conducted on March 18, 2026. The inspectors found that the facility's physical plant, safety systems, emergency supplies, kitchen, and cleanliness met requirements, but two residents were missing prescribed medications from their files and ten staff members reviewed were missing required training in restricted health conditions, postural supports, and hospice care. The facility was cited for these deficiencies.
“Based on observation and record review, the licensee did not comply with the section cited above in 2 out 8 residents, Resident 1 and Resident 2 were each missing one PRN which poses an immediate health, safety or personal rights risk to persons in care. POC Due Date: 03/19/2026 Plan of Correction 1 2 3 4 Licensee agrees to order the missing PRN medications for Resident 1 and Resident 2.”
“Based on observation, the licensee did not comply with the section cited above hot water measured above 120.0 (120.9 to 125.9 degrees Fahrenheit) degrees in 5 out of the 8 rooms inspected which poses/posed a potential health, safety or personal rights risk to persons in care. POC Due Date: 03/25/2026 Plan of Correction 1 2 3 4 Licensee agrees to adjust the water temperature to measure between 105.0 to 120.0 degrees Fahrenheit in all resident rooms.”
“Based on observation and record review, the licensee did not comply with the section cited above in 10 out of 10 staff files, all 10 staff had 20 hours of training including 8 hours of Dementia training but did not have 4 hours of training specific to postural supports reviewed which poses a potential health, safety or personal rights risk to persons in care. POC Due Date: 04/01/2026 Plan of Correction 1 2 3 4 Licensee will ensure all staff have 4 hours of training in the topics of postural supports, restricted health conditions, and hospice. Licensee will provide proof of training to LPA by POC due date.”
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On March 18, 2026, Licensing Program Analysts (LPAs) Joseph Alejandre and Garlli Tat made an unannounced visit to conduct the required annual inspection. LPAs were greeted and granted entry by staff. LPAs met with Casey Lambert, Director of Resident and Family Services, and explained the reason for the visit. The Executive Director, Sheila Fike, Administrator's Certificate expires on July 17, 2027. The facility is licensed for 96 non-ambulatory residents. Facility is a single story building with a central courtyard. LPAs and the Director of Resident and Family Services toured the facility. LPAs observed the See Something, Say Something poster (PUB 475) posted in the main entrance of the facility. LPAs observed all the required postings in the lobby area of the facility. LPAs observed the central courtyard has a covered patio with tables and chairs to sit outside. There is a circular path for walking and a gazebo. There is one small raised fountain in the courtyard. No obstacles or hazards observed in the courtyard. The facility is approved for delayed egress. LPAs tested the delayed egress doors. The delayed egress doors are operational. LPAs observed fire extinguishers throughout the facility. All fire extinguishers are fully charged. The last emergency drill was conducted on January 21, 2026. LPAs toured 8 resident rooms. LPAs observed all the resident rooms had the required bed linens and furnishings. Hot water measured 119.6 to 125.9 degrees Fahrenheit. LPAs observed medication is kept locked in the medication cart stored in the medication room. LPAs inspected the first aid kit. The first aid kit had all the required elements. LPAs observed both (2) medication carts were locked. Continued on LIC-809C. 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 LPAs observed all cleaning supplies are kept locked in a storage room. LPAs observed the kitchen is clean and organized. LPAs observed a 2 day perishable and a 7 day non-perishable food supply on hand in the kitchen. All refrigerators and freezers were at the required temperatures. LPAs observed a 3 day supply of emergency food and water in the storage room. LPAs observed lunch being prepared in the kitchen and lunch being served in the dining room. LPAs observed residents participating in arts and crafts. No obstacles or hazards were observed in the facility. LPAs observed an activity room with games and a TV. LPAs reviewed 8 resident files and medications. LPAs observed Resident #1 (R1) and Resident #2 (R2) were missing PRN medications. R1 was missing Alprazolam .25mg and R2 was missing Amlodipine Besylate 5mg. LPAs reviewed 10 staff files (caregivers). All 10 staff members had 20 hours of annual training, including 8 hours of Dementia training, but did not have 4 hours of training for Restricted Health Conditions, Postural Supports, and Hospice care. All staff whose files were reviewed are background cleared and associated to the facility. Deficiencies are being cited per Title 22 of the California Code of Regulations. An exit interview was conducted and a copy of the report provided along with appeal rights was provided to the facility representative.
2025-09-11Complaint InvestigationUnsubstantiatedNo findings
Plain-language summary
An investigator looked into two complaints: that staff lost a resident's belongings, and that the facility refused to issue a refund. The missing item was found in the laundry and returned to the resident, and records showed the refund check had been issued and cleared in March 2025. No violations were found.
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The third allegation stated that staff did not safeguard a resident’s personal belongings. LPA conducted interviews with three staff members and three residents, all of whom denied the allegation. LPA also reviewed the Resident Inventory and confirmed that the alleged missing item was located in the laundry and subsequently returned to the resident. LPA contacted the reporting party, who confirmed the item had been received.The fourth allegation stated that facility failed to issue a refund to a responsible party. LPA reviewed facility records and email correspondence with the facility’s home office, which confirmed that a refund check (check number 5638) was issued on March 19, 2025, and cleared on March 25, 2025.Based on evidence obtained through interviews, record reviews, and observations, there is not a preponderance of evidence to support that the alleged violations occurred. Therefore, the allegations are deemed unsubstantiated. This means that while the reported concerns may have occurred or may be valid, there is insufficient evidence to prove the facility violated applicable regulations.No deficiencies were cited during today’s visit. An exit interview was conducted, and a copy of this report was provided to the facility.
2025-02-07Annual Compliance VisitNo findings
Plain-language summary
This was a routine annual inspection of the facility, which is licensed for 96 residents and includes a hospice program. Inspectors found the building clean and safe, with proper emergency equipment, locked medications, and secured hazardous materials; staff files were in order and residents' rooms had appropriate furnishings and supplies. One minor item was noted: the first aid kit did not have a current edition first aid manual.
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Licensing Program Analyst (LPA) Joseph Alejandre made an unannounced visit to conduct the required annual inspection. LPA was greeted and granted entry by staff. LPA met with the Executive Director Sheila Fike and explained the reason for the visit. The Executive Director's Administrator's Certificate expires on July 17, 2025. The facility is licensed for 96 non-ambulatory residents with a hospice waiver for 20. Facility is a single story building with a central courtyard. LPA and the Executive Director and the Director of Health Services toured the facility. LPA observed the See Something, Say Something poster (PUB 475) posted in the main entrance of the facility. LPA observed the central courtyard has a covered patio with tables and chairs to sit outside. There is a circular path for walking and a gazebo There is one small raised fountain in the courtyard. No obstacles or hazards observed in the courtyard. The facility is approved for delayed egress. LPA tested the delayed egress doors. The delayed egress doors are operational. LPA observed fire extinguishers throughout the facility. All fire extinguishers are fully charged. The last emergency drill was conducted on November 13, 2024. LPA toured 10 resident rooms. LPA observed all the resident rooms had the required bed linens and furnishings. Hot water measured 111.3 to 120.5 degrees Fahrenheit. LPA observed medication is kept locked in the medication cart stored in the medication room. LPA inspected the first aid kit. The first aid kit did not contain a current edition first aid manual. LPA observed both (2) medication carts were locked. LPA observed all cleaning supplies are kept locked in a storage room. LPA observed the kitchen is clean and organized. LPA observed a 2 perishable and a 7 day non-perishable food supply on hand in the kitchen. LPA observed a 3 day supply of emergency food and water in the kitchen. LPA observed lunch being prepared in the kitchen and lunch being served in the dining room. LPA observed residents participating in an arts and crafts. No obstacles or hazards in the facility. LPA observed an activity room with games and a TV. LPA reviewed 10 resident files and medications. No discrepancies observed. LPA reviewed 7 staff files, no discrepancies observed. Staff had the required training. All staff All staff observed at the facility are background cleared and associated to the facility. No deficiencies are being cited as a result of this visit. An exit interview was conducted and a copy of the report provided.
2024-03-12Other VisitType B · 1 finding
Plain-language summary
During the facility's annual inspection, inspectors found that one staff member had not completed the required 20 hours of annual training. All other areas reviewed—including resident rooms, bathrooms, kitchen, medication storage, fire safety equipment, and resident medical files—met standards. The facility has been cited for the training deficiency.
“Based on record review the licensee did not comply with the section cited above in 1 out of 6 staff members meeting the 20 hours of annual training required which poses a potential health and safety risk to persons in care. POC Due Date: 04/01/2024 Plan of Correction 1 2 3 4 Licensee agrees to train Staff 6 (Staff member who did not have 20 hours of training) to meet the 20 hours of training by 4/1/2024. Licensee agrees to ensure all staff meet al the requirements of HSC 1569.625. LPA to be provided proof of training by 4/1/2024.”
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Licensing Program Analyst (LPA) Joseph Alejandre made an unannounced visit to conduct the required annual inspection. LPA met with Executive Director (ED) Sheila Fike and explained the reason for the visit. Sheila Fike's Administrator's certificate expires 7/17/2025. LPA and ED toured the facility. Facility is a single story building with 44 resident rooms. LPA and ED toured 7 resident rooms. LPA observed the see something say something poster (PUB 475) is only 14 X 22 inches. LPA observed all resident rooms had the required furnishings. Each room had it's own carbon monoxide detector, all tested operational. Hot water measured from 116.6 degrees Fahrenheit to 121.0 degrees Fahrenheit. LPA observed the bathrooms were clean and operational. During the visit LPA observed the Director of Plant Operations setting the hot water temperature to 120.0 degrees Fahrenheit. LPA observed all hallways were free of obstruction. LPA and ED toured the kitchen and dining room. LPA observed the kitchen is clean and organized. LPA observed all the refrigerators and freezers had temperature logs. LPA observed a 2 day perishable and a 7 day non-perishable food supply on hand in the kitchen. LPA observed an emergency food and water supply on hand in the kitchen. LPA and the ED toured the courtyard of the facility. There is a raised fountain in the courtyard. There are seating areas with tables and chairs in the courtyard with umbrellas for shade. No obstacles or hazards observed outside of the facility. LPA observed all fire extinguishers in the facility are fully charged. LPA observed all medication is kept locked in medication carts which are stored in the medication room. LPA observed the first aid kit in the medication room has all the required elements. LPA reviewed 6 resident files and medications. No discrepancies observed. LPA reviewed 6 staff files. LPA observed 1 out of 6 staff members did not have the required 20 hours of annual training. Based on the observations made during today’s visit deficiencies are being cited per Title 22 Division 6 of the California Code of Regulations. This report was discussed with the facility representative and a copy was provided. An exit interview was conducted and a copy of the report ( LIC 809) provided along with citations (LIC 809D) and appeal rights was provided.
2024-03-12Annual Compliance VisitNo findings
2024-02-08Annual Compliance VisitNo findings
Plain-language summary
On January 25, 2024, a resident reported that a staff member made an inappropriate comment to them; the resident's girlfriend reported this to the facility on January 28, 2024. The facility immediately suspended the staff member and conducted an internal investigation that included interviews with staff and residents, but no witnesses confirmed the incident occurred, and the staff member denied it happened. Because the resident has dementia and was unable to provide details, and accounts conflicted, the licensing analyst could not determine whether the incident occurred and found no violations during the inspection.
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Licensing Program Analyst (LPA) Claudia Gutierrez made an unannounced case management visit to follow-up on an incident report received by Community Care Licensing on 1/30/2024. LPA met with Executive Director (ED) Sheila Fike and explained the reason for the visit. Incident report indicated that on 1/28/2024, Resident 1’s (R1’s) girlfriend reported to Staff 2 (S2) that R1 informed her that on 1/25/24, Staff 1 (S1) asked R1 “do you want me to put my finger up your butt” to which R1 responded "no." During today’s inspection, LPA interviewed R1 in their respective bedroom. R1 confirmed the incident took place but was unable to provide details leading up to the incident, or where it took place. Per R1, they did not report the incident to staff, nor did they mention it to any residents. LPA interviewed R1’s girlfriend by phone and they confirmed R1 had informed them of the incident, but denied knowing specifics and stated they did not know the name of the staff alleged to have made the remark. During their interview, S2 stated that they had interviewed R1 after R1’s girlfriend reported the incident. Per S2, R1 confirmed the incident took place, but was unable to provide details regarding when and where it took place. ED stated during their interview, that S1 was immediately suspended pending an internal investigation. Per ED, internal investigation consisted of interviews with staff and residents and found the incident to be unsubstantiated. ED stated staff and residents denied witnessing or having any knowledge regarding the incident and reported no concerns regarding S1. Per ED, S1 denied the incident ever took place. ED stated they also do not have any concerns regarding S1. LPA interviewed S1 by phone during today’s inspection. S1 denied the incident ever taking place and stated they would never ask or make a remark such as the one being alleged. (Cont. LIC809-C) 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 LPA reviewed R1’s Physician Report (LIC 602) dated 2/13/23. Per LIC602, R1 is diagnosed with dementia and at times is confused or disoriented. Based on information gathered and due to conflicting information provided during interviews, LPA is unable to determine if alleged violation did or did not occur and no further action is required. Based on observation’s made during today’s inspection, no deficiencies are being cited per Title 22 Division 6 of the California Code of Regulations. An exit interview was conducted, and a copy of this report was left at the facility.
1 older inspection from 2022 are not shown above.
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