Watermark Laguna Niguel.
Watermark Laguna Niguel is Ranked in the top 17% of California memory care with 1 CDSS citation on record; last inspected Dec 2025.

A large home, reviewed on public record.
Compared to 123 California facilities with a similar number of beds.
RCFE · 36-month window. Higher percentile = better performance on inspection record. Source: California Dept. of Social Services · Community Care Licensing.
among peers to rank.
Rankings based on 36-month CDSS inspection data. Severity and frequency: fewer citations = higher percentile. Repeat rate: lower repeat citation share = higher percentile.
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Watermark Laguna Niguel has 1 citation on record. Know the moment anything changes.
New findings, complaint investigations, or status changes — emailed to you free.
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Citation history, plotted month by month.
1 deficiency on record. Each bar is a month with a citation.
Finding distribution
1 total · 36 monthsScope × Severity (CMS A–L)
The rules that apply to this facility.
State requirements with the exact regulation citation, plain-language explanation, and a question to ask on tour. Rules this facility has been cited for appear first.
Plain language
Because a facility markets dementia or Alzheimer's care, state law mandates higher training standards: 12 hours of initial dementia training (6 hours before a staff member works independently with residents, 6 more within the first 4 weeks), 8 hours of annual dementia in-service every year thereafter, and an administrator must include 8 hours of dementia-specific continuing education in every 2-year recertification cycle. Training must cover individualized care plans, behavioral expressions, appropriate supervision, and the facility's dementia care philosophy.
Ask on tour
“Can you show me each direct-care staffer's most recent dementia training certificate, and tell me when their next refresher is due?”
Questions to ask before you visit.
A short pre-tour checklist tailored to Watermark Laguna Niguel's record and state requirements.
One complaint is on file with CDSS — was it substantiated, and what remediation did the facility take in response to any substantiated findings?
Ask the operator on tour. Take notes and compare answers across facilities you visit.
The December 30, 2025 inspection cited one deficiency — can you provide your corrective-action plan for the cited item, and show families any documentation of remediation steps taken?
Ask the operator on tour. Take notes and compare answers across facilities you visit.
The facility holds 135 licensed beds and has one deficiency across all inspections on file — can you walk families through the most recent CDSS inspection report and explain the corrective measures implemented?
Ask the operator on tour. Take notes and compare answers across facilities you visit.
Every inspection visit, verbatim.
5 inspections in the public record, most recent first. Click any row to expand — cited rows open automatically.
2025-12-30Annual Compliance VisitType B · 1 finding
Plain-language summary
An investigation found no evidence to support an allegation that the facility financially exploited a resident with dementia or that the former administrator assisted in doing so. The resident had moved out and passed away before the investigation, the responsible party and a family member involved did not respond to interview requests, and three staff members had no knowledge of financial exploitation. Power of Attorney paperwork for the resident was incomplete and never properly provided to the facility.
“This poses a potential health and safety risk to residents in care.”
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The investigation into the allegation, staff did not protect resident from being exploited, revealed the following. It was reported that the facility allowed Resident 1 (R1) to be financially exploited and that the former Administrator assisted in financially exploiting R1. No other details were provided. The former Administrator denied the allegation. R1 was moved into the facility on February 28, 2024 by their responsible party and moved out April 2, 2024. R1 has been diagnosed with Dementia. R1 moved out of the facility and subsequently passed away and was not interviewed. A record review shows the Power of Attorney paperwork for R1 is incomplete and is therefore not valid. The former Administrator reported they never received completed Power of Attorney paperwork from the responsible party or any other family member. It was reported that the former Administrator allowed a family member to visit R1 against the wishes of the responsible party and this led to the financial exploitation of R1. R1's family member would not respond to the LPA's request for an interview and subsequently passed away. The former Administrator reported that they informed R1's responsible party that they could not deny visitation without a court order or restraining order. R1's responsible party did not respond to the LPA's request for an interview. 3 out of 3 staff members interviewed had no knowledge of R1 being financially exploited. None of the evidence gathered supports the allegation, therefore the allegation is deemed unsubstantiated, although the allegation may have happened or is valid, there is no preponderance of evidence to prove the alleged violation did or did not occur. An exit interview was conducted and a copy of the report provided. 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 Violations are being cited per California Code of Regulations, Title 22 division 6. An exit interview was conducted and a copy of the report and appeals rights was provided.
2025-08-25Annual Compliance VisitNo findings
Plain-language summary
This was a routine annual inspection of a two-section facility housing both assisted living and memory care residents. Inspectors toured the entire facility including resident rooms, bathrooms, dining areas, activity spaces, and medication storage, and found no violations—the memory care unit had secure exits that were tested and working, rooms were clean and properly furnished, bathrooms had functioning fixtures and proper water temperature, staff had required training, and medication was safely stored and labeled.
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Licensing Program Analysts (LPAs) Ruth Martinez and Garlli Tat made an unannounced visit to conduct the required annual inspection. LPAs met with Ashley Davidson, Resident Care Director and explained the reason for the visit. LPAs and the Resident Care Director toured the facility. Facility is licensed for 55 ambulatory, 68 non-ambulatory, and 12 bedridden residents. Facility has an approved hospice waiver for 25 residents. Delayed egress approved for 1st floor. This facility consists of two main areas. The assisted living and the memory care which is on the 1st floor. Memory care unit protected by delayed egress exits. Facility is a three story building with 78 Assisted Living resident rooms and 38 Memory Care resident rooms. The facility also houses 2 courtyards, a living room on each floor, a bistro, 2 dining rooms, 2 community patios, Staff break room, a Med rooms on each floor and a parking structure. LPAs and Resident Care Director began the tour of the physical plant of the facility. LPAs observed the memory care has a secured perimeter and delayed egress. The delayed egress exits were tested and found to be operational. The memory care is on the first floor and has a dining area, activity room and outdoor patio with shaded seating. LPAs toured the resident rooms in memory care. The resident rooms toured had all the required furnishings. There is an activity room with puzzles and games along arts and crafts supplies. There is a Large screen TV mounted on the wall in the activity room. No obstacles or hazards observed in the memory care. LPAs and the Resident Care Director toured the assisted living which is on the second and third floors. LPAs observed each stairway has an emergency evacuation chair. LPA observed the kitchen is clean and organized. LPA observed a bistro adjacent to the main dining room where residents can obtain Continued on LIC809-C 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 different snacks and beverages selections than in the main dining area. The bistro offers snacks all day so residents may dine when convenient. LPA observed menus for both areas and the food offered is varied and healthful. Kitchen was inspected. Perishable and non-perishable food supply was checked and adequately stocked at time of visit. Maintenance records were observed in the main kitchen. The emergency food and water supply is stored in a storage room. LPA observed the refrigerators and freezer are at the required temperatures. Resident bedrooms had the required furniture, bed linens and closet/drawer space to accommodate each resident comfortably. Resident bathrooms were checked. Toilets and water faucets worked properly, grab bars were secure, and shower was free of mold/mildew. Several resident bathrooms were tested for water temperature in floors 1-3 and water temperature measured between 115.7 and 118.5 degrees F in tested bathrooms. Resident bath towels, toiletries and personal hygiene supplies were adequately stocked. LPAs pushed the restroom call button in various resident rooms and response times were under five minutes. LPAs observed several residents who appeared clean, and happy. There are activity rooms with games and reading materials on the second and third floor. Each activity room has a large screen TV. The assisted living section has a courtyard on the first floor with shaded seating. No bodies of water observed. There is also shaded balconies on the second and third floor for assisted living residents. No obstacles or hazards observed in the assisted living section. Fire extinguishers are fully charged and mounted throughout the facility. Smoke detectors and sprinkler system are tested by an outside agency, and LPAs was provided with testing documentation, last testing was done July 25, 2025. LPA inspected that medication is centrally stored in a safe locked location; facility has a medication room on each floor. LPA observed and inspected medication carts that are used to dispense meds to residents and observed medication was labeled and stored inaccessible to residents in care, no discrepancies observed. LPAs reviewed 6 resident files, no discrepancies observed. LPA reviewed 5 staff files. All staff had the required training. No discrepancies observed. Staff members present are background cleared and associated to the facility. Based on the observations made during today’s visit, no deficiencies were noted today in the areas inspected per Title 22 Division 6 of the California Code of Regulations. This report was reviewed with the facility representative and a copy of this report was provided to the facility.
2024-08-12Other VisitNo findings
Plain-language summary
This was the facility's required annual inspection, and no violations were found. The inspector toured the memory care and assisted living sections, checking resident rooms, activity areas, kitchens, medication storage, staff files, and safety features like smoke detectors and emergency exits, and found everything in order.
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Licensing Program Analyst (LPA) Joseph Alejandre made an unannounced visit to conduct the required annual inspection. LPA met with Managing Director Lee Kaufmann and explained the reason for the visit. LPA and the Managing Director toured the facility. Facility is a three story building with 78 Assisted Living resident rooms and 38 Memory Care resident rooms. The facility also houses 2 courtyards, a living room on each floor, a bistro, 2 dining rooms, 2 community patios, Staff break room, a Med room on each floor and a parking structure. LPA observed the memory care has a secured perimeter and delayed egress. The delayed egress exits are operational. The memory care is on the first floor and has a dining area, activity room and outdoor patio with shaded seating. LPA toured the resident rooms in memory care. The resident rooms toured had all the required furnishings. The smoke detectors tested operational. There is an activity room with puzzles and games along arts and crafts supplies. There is a Large screen TV mounted on the wall in the activity room. No obstacles or hazards observed in the memory care. LPA the Managing Director toured the assisted living which is on the second and third floors. LPA observed each stairway has an emergency evacuation chair. LPA observed the kitchen is clean and organized. LPA observed a 2 day perishable and a 7 day non-perishable food supply on hand in the kitchen. The emergency food and water supply is stored in a storage room. LPA observed the refrigerators and freezer are at the required temperatures. The resident rooms inspected in assisted living have the required furnishings. Hot water measured 112.0 degrees Fahrenheit in resident bathrooms. All bathrooms inspected are clean and operational. There are activity rooms with games and reading materials on the second and third floor. Each activity room has a large screen TV. 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 The assisted living section has a courtyard on the first floor with shaded seating. No bodies of water observed. There is also shaded balconies on the second and third floor for assisted living residents. No obstacles or hazards observed in the assisted living section. The last emergency drill took place on July 9, 2024. LPA observed the medication are kept locked in the medication room on the second floor and in the medication room on the first floor in memory care. LPA reviewed 4 resident medications, no discrepancies observed. LPA reviewed 5 resident files, no discrepancies observed. LPA reviewed 5 staff files. All staff had the required training. No discrepancies observed. Staff members present are background cleared and associated to the facility. No deficiencies observed during the inspection. No deficiencies are being cited as a result of this visit. An exit interview was conducted and a copy of the report provided.
2023-08-09Other VisitNo findings
Plain-language summary
This was a pre-licensing inspection of a new memory care and assisted living facility with 110 total apartments. The inspector reviewed the building layout, safety equipment, resident apartments, medication and chemical storage, staff and resident records, emergency procedures, and food supplies, and found the facility meets the required standards for opening. The facility has received fire clearance from the county fire authority, and final licensing approval will be issued by the state.
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Licensing Program Analyst (LPA) Dwayne Mason Jr. made an announced visit to the facility for purpose of conducting a pre-licensing inspection. LPA arrived at the facility at 1:00pm and was greeted and granted entry by Administrator (AD) Christopher Tharpe. An application to operate a Residential Care Facility for Elderly (RCFE) for (135) capacity, (85) ambulatory, (68) non-ambulatory, and (12) bedridden clients was received by Community Care Licensing (CCL) on 05/30/2023. Facility is a three story building housing with 78 Assisted Living single-occupancy apartments and 32 Memory Care apartments. 6 of the Memory Care apartments are shared occupancy. The facility also houses 2 courtyards, a living room on each floor, a bistro, 2 dining rooms, 2 community patios, Staff break room, a Med room on each floor, nurse office on the 3 rd floor and a parking structure. Resident Apartments: LPA observed model apartments with all the required furnishings. Per the facility’s admission agreement, Residents are encouraged to furnish their rooms. If Residents are unable to furnish their rooms, facility will order furnishings as needed. Toxins: LPA observed chemicals, cleaning solutions, laundry toxins and disinfectants are inaccessible to residents and will be stored and locked in the kitchen and laundry rooms, Medications, First-Aid Kit & Book: Medication will be stored in locked cabinets in the Med Room on each floor. The first aid kits have all the required elements. Resident & Staff Files: Staff Records will be kept locked in the HR office on the 1 st floor. Resident Records will be locked in a dedicated closet on the 3 rd floor. 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 Fire Extinguisher: LPA observed three fire extinguishers to be fully charged as indicated by the arrow pointing in the green zone. LPA observed the service tags indicating the Fire Extinguishers were last serviced on January 6, 2023. Activities: The facility has activity materials that will be kept in the Activity Rooms on the second and third floors. Activity calendars were posted and available for review. Fire clearance: Was approved by a fire inspector of Orange County Fire Authority on 07/28/2023. Bathrooms: All bathrooms have working plumbing. Hot water in each unit measured between 105 and 120 degrees Fahrenheit. Emergency Phone Numbers, Exit Plan & Menu: Posted and available for review. Food Service: There is a supply of 7-day non-perishable food on hand. Smoke Detectors: Smoke detectors were observed to be dual Smoke & Carbon Monoxide detectors that are stationed throughout the facility. The dual detectors were tested and observed to be operational. The facility also has fire doors on each floor. Appliances: Kitchen appliances and laundry machines were observed to be operational. The AD was notified that the final application approval will be issued by the Centralized Applications Bureau in Sacramento. Exit interview was conducted and a copy of this report was provided to designated AD.
2023-07-26Complaint InvestigationNo findings
Plain-language summary
This was a pre-licensing interview for a new residential care facility for seniors with a planned capacity of 135 residents. The applicant and administrator demonstrated understanding of California regulations covering facility operations, staffing, admission policies, emergency preparedness, and complaint reporting. No violations were found during this pre-licensing review.
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Facility Type: Residential Care Facility for the Elderly Application Type: Initial Capacity: 135 Census (if any clients in care): 0 COMP II Participants: Christopher Tharp, Michael Hughes Interview Method: Telephone interview On July 26, 2023, applicant/administrator participated in COMP II. Identification of the applicant and administrator was verified through interview questions based on photo ID and other identifying personal information. During COMP II, applicant and administrator confirmed the understanding of the California Code Title 22 Regulations. Signed LIC 809 with copy of photo ID have been obtained. During COMP II, CAB analyst confirmed Applicant/Administrator’s understanding of following areas: 1. Facility operation: License type, client/resident populations, and program 2. Admission Policies 3. Staffing requirements & Training 4. Restricted/Prohibited Health Conditions 5. General provisions 6. Emergency Preparedness 7. Complaints & Reporting 8. Pre-licensing readiness
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