Avamere at Englewood Heights Memory Care.

Residential Care Services Investigation Summary Report Provider/Facility: Avamere at Englewood Provider Type: Assisted Living Facility Heights Memory Care License/Cert.#: 2462 Intake ID: 204856 Compliance Determination #: 71078 Region/Unit #: RCS Region 1 / Unit G Investigator: Anna Cairns Investigation Date(s): 01/08/2026 through 01/26/2026 Complainant Contact Date(s): Allegation(s): The named resident at the facility had tested positive for a respiratory illness. Additionally, a second named resident had shown symptoms of the same respiratory illness. Investigation Methods: Sample: Total residents: 9 Resident sample size: 2 Closed records sample size: 0 Observations: Masks and sanitizer at the entry of the building Staff to resident interactions Staff and residents (if they had symptoms of illness) Interviews: Memory Care Administrator Licensed Practical Nurse Administrator Resident representatives Resident Care Coordinator Caregiver Medication Technician Record Reviews: Characteristic roster Respiratory protection program facility policy Infection control facility policy Resident records (face sheet, care plans, progress notes, hospital discharge summary) Investigation Summary: Interviews and record review showed that the named resident tested positive for a respiratory illness. The second named resident had exposure to the named resident and showed the same symptoms as the named resident. Interviews with facility staff showed that signs were posted at the entry of the building and on the named resident's doors that there was an outbreak. Interviews showed that personal protective equipment was used by staff, residents were separated, additional cleaning was initiated, and appropriate notifications were made. Review of facility This document was prepared by Residential Care Services for the Locator website. policy and staff respiratory fit testing records showed that the facility policy required staff to have annual fit testing. Additionally, record review showed that staff had not had their updated annual fit testing completed when an outbreak had occurred and required the use of N95 respiratory masks, to prevent and limit the spread of infections. Failed practice identified, WAC 388-78A- 2610 (1). Conclusion / Action: Failed Provider Practice Identified / Citation(s) Written Failed Provider Practice Not Identified / No Citation Written N/A This document was prepared by Residential Care Services for the Locator website.

—: WA DSHS report: Inspections (04/2025)

This document was prepared by Residential Care Services for the Locator website. Residential Care Services Investigation Summary Report Provider/Facility: Avamere at Englewood Provider Type: Assisted Living Facility Heights Memory Care License/Cert.#: 2462 Intake ID: 97131 Compliance Determination #: 29693 Region/Unit #: RCS Region 1 / Unit G Investigator: Lucinda Vautour Investigation Date(s): 09/18/2023 through 10/19/2023 Complainant Contact Date(s): 10/13/2023 Allegation(s): 1. The facility common area is crowded because of facility construction. 2. The food served to residents is cold and of poor quality. 3. The facility staffing levels are low. 4. The facility had significant water damage that led to a large section of the facility being separated by plastic and left only a small common area for the residents. Investigation Methods: Sample: Total residents: 19 Resident sample size: 19 Closed records sample size: Observations: Environment Cares Residents Meal service Staff response to resident needs Interviews: Residents Facility staff Others not associated with the facility Record Reviews: Facility policy's Food temperature logs Current staffing logs Investigation Summary: 1. Observations, interviews and record reviews showed that the facility suffered water damage to the facility and the facility initiated reconstruction of the damaged area of the facility. Observations of the residents in the facility showed they utilized the common areas of the facility that were under construction without difficulty and no safety concerns were noted. No failed practice identified. 2. The food served to residents was observed to be nutritious, with adequate portions and residents stated the food served was good. Observations and record reviews showed the temperature of food served the residents was appropriate. No failed facility practice found. This document was prepared by Residential Care Services for the Locator website. 3. Observations and record review showed facility staff responded to resident needs in a timely fashion. No failed facility practice found. 4. Record review, observations and interviews with facility staff and others not associated with the facility, showed that the facility did not notify the required department of planned and implemented modifications to the facility’s physical structure. Failed practiced identified, WAC 388-78A-2850 Required review of building plans. Reference Statement of Deficiencies dated 10/19/2023. Conclusion / Action: Failed Provider Practice Identified / Citation(s) Written Failed Provider Practice Not Identified / No Citation Written N/A This document was prepared by Residential Care Services for the Locator website. Residential Care Services Investigation Summary Report Provider/Facility: Avamere at Englewood Provider Type: Assisted Living Facility Heights Memory Care License/Cert.#: 2462 Intake ID: 98059 Compliance Determination #: 29693 Region/Unit #: RCS Region 1 / Unit G Investigator: Lucinda Vautour Investigation Date(s): 09/18/2023 through 10/19/2023 Complainant Contact Date(s): 10/09/2023 Allegation(s): 1. A named resident fell and fractured pelvis at facility and facility may not have reported. 2. A named resident's toenails were long and curled under their feet. 3. Staff members sit and complete puzzles and don't work and staffing in always turning over. 4. A named resident with fecal matter on bedspread and staff didn't wash. 5. A named resident with bladder infection as they sat in fecal matter. 6. A named resident very skinny, not fed enough at facility and ate all food at hospital. 7. A named staff member did not listen to a named resident's family member. Investigation Methods: Sample: Total residents: 19 Resident sample size: 19 Closed records sample size: Observations: Environment Cares Residents Resident apartments Resident's toenails Resident bedding Meal service Facility Menus Staff to resident interactions Staff response to resident requests Location of incident Interviews: Residents Facility Staff Others not associated with the faciity Record Reviews: Resident Record Facility incident reports and investigations Facility Menus Actual staffing records This document was prepared by Residential Care Services for the Locator website. Investigation Summary: 1. Record review and interviews showed : The named resident fell and fractured their hip and the facility reported the fall to the department. No failed facility practice found 2. A named resident's toenails were long and curled under their feet. Observations, interviews and record reviews showed that one named discharged resident and one named current resident did not have assisted toenail care by facility staff as directed by resident's negotiated service agreements. Facility staff stated other residents in the facility also needed toenail care. Failed facility practice found. WAC 388-78A-2160, reference statement of deficiencies dated 10/19/2023. 3. Observations and interviews showed adequate staff available to meet resident needs and observations of appropriate interactions by facility staff to residents and cares provided to residents by staff. No failed facility practice found 4. and 5. Residents were observed to be clan, well groomed and resident apartments including bedding were clean and the facility , tidy with no safety concerns noted. No failed facility practice found. 6. Meal time was observed and residents ate well and stated the food was good. Portion size was adequate and nutritious. No failed facility practice found. 7. Staff to resident interactions were observed to be respectful and residents and resident family's interviewed stated they felt the staff respected the residents. No failed facility practice found. Conclusion / Action: Failed Provider Practice Identified / Citation(s) Written Failed Provider Practice Not Identified / No Citation Written N/A This document was prepared by Residential Care Services for the Locator website. This document was prepared by Residential Care Services for the Locator website. This document was prepared by Residential Care Services for the Locator website. This document was prepared by Residential Care Services for the Locator website. This document was prepared by Residential Care Services for the Locator website. This document was prepared by Residential Care Services for the Locator website.

This document was prepared by Residential Care Services for the Locator website. This document was prepared by Residential Care Services for the Locator website. This document was prepared by Residential Care Services for the Locator website.