Editorial Independence

StarlynnCare receives no referral commissions, lead fees, or paid placement from any operator. Rankings are derived solely from state inspection records and verified family reviews.

StarlynnCare
Washington · Centralia

Centralia Point Assisted Living and Memory Care.

Centralia Point Assisted Living and Memory Care is Grade B−, ranked in the top 32% of Washington memory care with 6 DSHS citations on record.

ALF63 licensed beds · largeDementia-trained staff
2010 Cooks Hill Rd · Centralia, WA 98531LIC# 0000002609
Facility · Centralia
A 63-bed ALF with 6 citations on file — most recent Mar 2026.
Licensed beds
63
Memory care
✓ Yes
Last inspection
Last citation
Mar 2026
Operated by
§ 01 · Snapshot

A large home, reviewed on public record.

Approximate location
§ 02 · Peer Comparison

Ranked against 35 Washington facilities.

ALF · 36-month window. Higher percentile = better. Source: Washington DSHS · Aging and Disability Services Administration.

Severity rank
3th
Weighted citations per bed.
peer median
0
100
Repeat rank
100th
Repeat deficiencies as share of total.
peer median
0
100
Frequency rank
100th
Deficiencies per inspection.
peer median
0
100

FACILITY WATCH · BETA

Centralia Point Assisted Living and Memory Care has 6 citations on record. Know the moment anything changes.

New findings, complaint investigations, or status changes — emailed to you free.

§ 03 · The Record

Citation history, plotted month by month.

6 deficiencies on record. Each bar is a month with a citation.

5weighted score · 24 mo
Last citation: MAR 2026. Compared against peer median (dashed).
peer median
MAR 2026
Jun 2024May 2026

Finding distribution

6 total · 36 months

Scope × Severity (CMS A–L)

Isolated
Pattern
Widespread
Sev 4 · IJ
J
K
L
Sev 3
G
H
I
Sev 2
D
E
F
Sev 1
A6
B
C
§ 06 · Full Inspection Record

Every DSHS visit, verbatim.

6 inspections in the public record, most recent first. Click any row to expand — cited rows open automatically.

6
reports on file
6
total deficiencies
2026-03-01
Complaint Investigation
1 · Investigations

Plain-language summary

# Summary A complaint investigation was conducted in March 2026. The outcome of this investigation was not substantiated, meaning no violation was found.

InvestigationsWAC §__wa_07292bfa4803d46ade814daf743c7fe0
Verbatim citation text · WAC §__wa_07292bfa4803d46ade814daf743c7fe0

https://fortress.wa.gov/dshs/adsaapps/lookup/RCSForms/BH/2609/investigations/2026/R Centralia Point Assisted Living and Memory Care 70524 73715 - SW.pdf

Full inspector notes

STATE OF WASHINGTON DEPARTMENT OF SOCIAL AND HEALTH SERVICES Home and Community Living Administration PO Box 45600, Olympia, WA 98504-5600 April 16, 2026 ELECTRONIC-FACSIMILE Administrator Centralia Point Assisted Living and Memory Care 2010 Cooks Hill Rd Centralia, WA 98531 Assisted Living Facility License # 2609 Licensee: Centralia Point Operating Company LLC IMPOSITION OF CIVIL FINE Dear Administrator: On April 9, 2026, the Department of Social and Health Services (DSHS), Residential Care Services completed a complaint investigation at your facility. This letter constitutes formal notice of a civil fine on the license for your assisted living facility, also known as Centralia Point Assisted Living and Memory Care, located at 2010 Cooks Hill Rd, Centralia, by the State of Washington, Department of Social and Health Services. These actions are taken under the authority granted pursuant to Laws of 1998, Chapter 272 and RCW 18.20.190. The civil fine on the license is based on the following violation of the RCW and/or WAC as described in the attached Statement of Deficiencies (SOD) report dated April 9, 2026. Civil Fine WAC 388-78A-2040 (2) Other requirements. $300.00 The licensee failed to stay in compliance with the local and state fire ordinances for one Assisted Living Facilities (ALF). This failure placed all residents, visitors, and staff at risk of injury and harm in the event of a fire. This is a recurring deficiency previously cited on December 23, 2025, and April 28, 2023. NOTE: This is the violation, which resulted in the fine; see the attached Statement of Deficiencies for any additional violations. Administrator Centralia Point Assisted Living and Memory Care License # 2609 April 16, 2026 Page 2 Attestation (Plan of Correction): Return the enclosed SOD within 10 calendar days with the following: • The date you have or will have each deficiency corrected; • A signature and date attesting that you are taking actions to correct and maintain correction for each cited deficiency. Return the signed and dated SOD to: Clinton Fridley, RN, Field Manager Region 3, Unit E 6639 Capitol Blvd SW Point Plaza West Tumwater, WA 98501 Phone: (360) 450-1218/ Fax: (360) 664-8451 rcsregion3email@dshs.wa.gov Appeal Rights: You have two appeal rights: Informal Dispute Resolution (IDR) and an Administrative Hearing. Each has a different request timeline. Informal Dispute Resolution [RCW 18.20.195] You have an opportunity to challenge the deficiencies and/or enforcement actions through the state's IDR process. All IDR requests must be in writing and include: • The deficiencies you are disputing; and • The method of review you prefer (face-to-face, telephone conference or documentation review). The written request must be received by the 10th working day from receipt of this letter. During the IDR process, you will have the opportunity to present written and/or oral evidence to dispute the deficiencies. You can make an IDR request and find directions on the IDR web page at: http://www.dshs.wa.gov/altsa/idr. Administrator Centralia Point Assisted Living and Memory Care License # 2609 April 16, 2026 Page 3 Formal Administrative Hearing You may contest the civil fine by requesting a formal administrative hearing to challenge the deficiency, which resulted in the civil fine. All hearing requests must be in writing and include: • A copy of this letter; and • A copy of the Statement of Deficiencies. The written request must be received within twenty-eight (28) calendar days of receipt of this letter. Send your written request to: Office of Administrative Hearings PO Box 42489 Olympia, Washington 98504-2489 Payment: If you do not request a formal administrative hearing, the civil fine is due to the Office of Financial Recovery twenty-eight (28) calendar days after receipt of this letter. Mail a check for $300.00 payable to the ‘Department of Social and Health Services’, and if you have or have had a Medicaid resident(s), please include your ProviderOne ID Number # on the check, to: DSHS Office of Financial Recovery PO Box 9501 Olympia, WA 98507-9501 (360) 664-5919 / FAX: (360) 664-8401 OFRMMISVendor@dshs.wa.gov If the Office of Financial Recovery has not received your payment within twenty-eight (28) days after receipt of this letter, interest will begin to accrue immediately on the balance, at the rate of one percent per month. If you do not submit a hearing request or make payment within twenty-eight (28) days, the balance due will be recovered. Administrator Centralia Point Assisted Living and Memory Care License # 2609 April 16, 2026 Page 4 NOTICE: State and federal law provide protections to defendants who are in military service, and to their dependents. Dependents of a service member are the service member’s spouse, the service member’s minor child, or and individual for whom the service member provided more than one-half of the individual’s support for one hundred eight days immediately preceding an application for relief. One protection provided is the protection against the entry of a default judgment in certain circumstances. This notice pertains only to a defendant who is a dependent of a member of the National Guard or a military reserve component under a call to active service, or a National Guard member under a call to service authorized by the governor of the state of Washington, for a period of more than thirty consecutive days. Other defendants in military service also have protections against default judgments not covered by this notice. If you are the dependent of a member of the national guard or a military reserve component under a call to active service, or a national guard member under a call to service authorized by the governor of the state of Washington, for a period of more than thirty consecutive days, you should notify the Department in writing of your status as such within twenty days of the receipt of this notice. If you fail to do so, then a court or an administrative tribunal may presume that you are not a dependent of an active duty member of the national guard or reserves, or a national guard member under a call to service authorized by the governor of the state of Washington, and proceed with the entry of an order of default and/or a default judgment without further proof of your status. Your response to the Department about your status does not constitute an appearance for jurisdictional purposes in any pending litigation nor a waiver of your rights. If you have any questions, please contact Clinton Fridley, Field Manager, at (360) 450-1218. Sincerely, Matt Hauser Compliance Specialist Residential Care Services Enclosure cc: Field Manager, Region 3, Unit E RCS Regional Administrator, Region 3 HCS Regional Administrator, Region 3 DDA Regional Administrator, Region 3 WA LTC Ombuds Office of Financial Recovery, Vendor Program Unit HQ Central Files DRW HP

2025-07-01
Complaint Investigation
1 · Investigations

Plain-language summary

A complaint investigation was conducted in July 2025, but the narrative provided does not describe the allegation, findings, or outcome. No factual summary can be written without details about what was investigated or what was found.

InvestigationsWAC §__wa_89cdd808a86165db8b1821f13db2d315
Verbatim citation text · WAC §__wa_89cdd808a86165db8b1821f13db2d315

https://fortress.wa.gov/dshs/adsaapps/lookup/RCSForms/BH/2609/investigations/2025/R Centralia Point Assisted Living and Memory Care 50310 58839 63279-ew.pdf

Full inspector notes

STATE OF WASHINGTON DEPARTMENT OF SOCIAL AND HEALTH SERVICES Aging and Long-Term Support Administration PO Box 45600, Olympia, WA 98504-5600 June 3, 2025 ELECTRONIC-FACSIMILE Administrator Centralia Point Assisted Living and Memory Care 2010 Cooks Hill Rd Centralia, WA 98531 Assisted Living Facility License # 2609 Licensee: Centralia Point Operating Company LLC IMPOSITION OF CIVIL FINE Dear Administrator: On May 22, 2025, the Department of Social and Health Services (DSHS), Residential Care Services completed a follow-up visit at your facility. This letter constitutes formal notice of a civil fine on the license for your assisted living facility, also known as Centralia Point Assisted Living and Memory Care, located at 2010 Cooks Hill Rd, Centralia, by the State of Washington, Department of Social and Health Services. These actions are taken under the authority granted pursuant to Laws of 1998, Chapter 272 and RCW 18.20.190. The civil fine on the license is based on the following violation of the RCW and/or WAC as described in the attached Statement of Deficiencies (SOD) report dated May 22, 2025. Civil Fine WAC 388-78A-2450 (1)(a)(b)(2)(f)(i) Staff. $600.00 The licensee failed to ensure they had sufficient and qualified staff to meet resident needs for two units. This failure resulted in the memory care unit being left unattended during an incident and placed all 51 residents at risk for unmet care needs and safety issues. This is an uncorrected deficiency previously cited on December 20, 2024. NOTE: This is the violation, which resulted in the fine; see the attached Statement of Deficiencies for any additional violations. Administrator Centralia Point Assisted Living and Memory Care License # 2609 June 3, 2025 Page 2 Attestation (Plan of Correction): Return the enclosed SOD within 10 calendar days with the following: • The date you have or will have each deficiency corrected; • A signature and date attesting that you are taking actions to correct and maintain correction for each cited deficiency. Return the signed and dated SOD to: Cory Cisneros, Field Manager Region 3, Unit E 6639 Capitol Blvd SW Point Plaza West Tumwater, WA 98501 Phone: (253) 254-3190 / Fax: (360) 664-8451 rcsregion3email@dshs.wa.gov Appeal Rights: You have two appeal rights: Informal Dispute Resolution (IDR) and an Administrative Hearing. Each has a different request timeline. Informal Dispute Resolution [RCW 18.20.195] You have an opportunity to challenge the deficiencies and/or enforcement actions through the state's IDR process. All IDR requests must be in writing and include: • The deficiencies you are disputing; and • The method of review you prefer (face-to-face, telephone conference or documentation review). The written request must be received by the 10th working day from receipt of this letter. During the IDR process, you will have the opportunity to present written and/or oral evidence to dispute the deficiencies. Please email your request(s) and supporting documentation to: RCSIDR@dshs.wa.gov OR FAX to: 360-725-3225 Administrator Centralia Point Assisted Living and Memory Care License # 2609 June 3, 2025 Page 3 Formal Administrative Hearing You may contest the civil fine by requesting a formal administrative hearing to challenge the deficiency, which resulted in the civil fine. All hearing requests must be in writing and include: • A copy of this letter; and • A copy of the Statement of Deficiencies. The written request must be received within twenty-eight (28) calendar days of receipt of this letter. Send your written request to: Office of Administrative Hearings PO Box 42489 Olympia, Washington 98504-2489 Payment: If you do not request a formal administrative hearing, the civil fine is due to the Office of Financial Recovery twenty-eight (28) calendar days after receipt of this letter. Mail a check for $600.00 payable to the ‘Department of Social and Health Services’, and if you have or have had a Medicaid resident(s), please include your ProviderOne ID Number # on the check, to: DSHS Office of Financial Recovery PO Box 9501 Olympia, WA 98507-9501 (360) 664-5919 / FAX: (360) 664-8401 OFRMMISVendor@dshs.wa.gov If the Office of Financial Recovery has not received your payment within twenty-eight (28) days after receipt of this letter, interest will begin to accrue immediately on the balance, at the rate of one percent per month. If you do not submit a hearing request or make payment within twenty-eight (28) days, the balance due will be recovered. Administrator Centralia Point Assisted Living and Memory Care License # 2609 June 3, 2025 Page 4 NOTICE: State and federal law provide protections to defendants who are in military service, and to their dependents. Dependents of a service member are the service member’s spouse, the service member’s minor child, or and individual for whom the service member provided more than one-half of the individual’s support for one hundred eight days immediately preceding an application for relief. One protection provided is the protection against the entry of a default judgment in certain circumstances. This notice pertains only to a defendant who is a dependent of a member of the National Guard or a military reserve component under a call to active service, or a National Guard member under a call to service authorized by the governor of the state of Washington, for a period of more than thirty consecutive days. Other defendants in military service also have protections against default judgments not covered by this notice. If you are the dependent of a member of the national guard or a military reserve component under a call to active service, or a national guard member under a call to service authorized by the governor of the state of Washington, for a period of more than thirty consecutive days, you should notify the Department in writing of your status as such within twenty days of the receipt of this notice. If you fail to do so, then a court or an administrative tribunal may presume that you are not a dependent of an active duty member of the national guard or reserves, or a national guard member under a call to service authorized by the governor of the state of Washington, and proceed with the entry of an order of default and/or a default judgment without further proof of your status. Your response to the Department about your status does not constitute an appearance for jurisdictional purposes in any pending litigation nor a waiver of your rights. If you have any questions, please contact Cory Cisneros, Field Manager, at (253) 254-3190. Sincerely, Rathana Duong for Compliance Specialist Residential Care Services Enclosure cc: Field Manager, Region 3, Unit E RCS Regional Administrator, Region 3 HCS Regional Administrator, Region 3 DDA Regional Administrator, Region 3 WA LTC Ombuds Office of Financial Recovery, Vendor Program Unit HQ Central Files DRW HP

2025-03-01
Complaint Investigation
1 · Investigations

Plain-language summary

A complaint investigation was conducted in March 2025, but the outcome field indicates no determination was made or documented in this report. Without details on what was alleged or what was found, no summary of findings can be provided based on the information available.

InvestigationsWAC §__wa_35163cfb32f6c93cc2818b3c5e54e299
Verbatim citation text · WAC §__wa_35163cfb32f6c93cc2818b3c5e54e299

https://fortress.wa.gov/dshs/adsaapps/lookup/RCSForms/BH/2609/investigations/2025/R Centralia Point Assisted Living and Memory Care 41791 46617 51373 56368-ew.pdf

Full inspector notes

STATE OF WASHINGTON DEPARTMENT OF SOCIAL AND HEALTH SERVICES AGING AND LONG-TERM SUPPORT ADMINISTRATION 800 NE 136th Ave Ste 200, Vancouver, WA 98684 Statement of Deficiencies License #: 2609 Compliance Determination # 58839 Plan of Correction Centralia Point Assisted Living and Memory Care Completion Date Page 1 of 7 Licensee: Centralia Point Operating Company LLC 05/22/2025 You are required to be in compliance at all times with all licensing laws and regulations to maintain your Assisted Living Facility license. The department completed data collection for an unannounced on-site follow-up on 04/30/2025 and 05/22/2025 of: Centralia Point Assisted Living and Memory Care 2010 Cooks Hill Rd Centralia, WA 98531 This document references the following SOD dated: 05/22/2025 The following sample was selected for review during the unannounced on-site visit: 3 of 51 current residents and 0 former residents. The department staff that inspected the Assisted Living Facility: Pamela Horlick, NCI RN Complaint Investigator From: DSHS, Aging and Long-Term Support Administration Residential Care Services, Region 3 , Unit E 800 NE 136th Ave Ste 200 Vancouver, WA 98684 Statement of Deficiencies License #: 2609 Compliance Determination # 58839 Plan of Correction Centralia Point Assisted Living and Memory Care Completion Date Page 2 of 7 Licensee: Centralia Point Operating Company LLC 05/22/2025 As a result of the on-site visit(s) the department found that you are not in compliance with the licensing laws and regulations as stated in the cited deficiencies in the enclosed report. Residential Care Services Date I understand that to maintain an Assisted Living Facility license, the facility must be in compliance with all the licensing laws and regulations at all times. Administrator (or Representative) Date WAC 388-78A-2450 Staff. (1) Each assisted living facility must provide sufficient, trained staff persons to: (a) Furnish the services and care needed by each resident consistent with his or her negotiated service agreement; (b) Maintain the assisted living facility free of safety hazards; and (2) The assisted living facility must: (f) Ensure at least one caregiver, who is eighteen years of age or older and has current cardiopulmonary resuscitation and first-aid cards, is present and available to assist residents at all times: (i) When one or more residents are present on the assisted living facility premises; and This requirement was not met as evidenced by: Based on interviews and record reviews, the facility failed to ensure they had sufficient and qualified staff to meet resident needs for 2 of 2 units (memory care unit and assisted living unit) reviewed. This failure resulted in the memory care unit being left unattended during an incident and placed all 51 of 51 residents at risk for unmet care needs and safety issues. Findings included… Record review of the “Department of Social And Health Services” document, Completion date 12/20/2024, showed “As a result of the on-site visit(s) the department found that you are not in compliance with the licensing laws and regulations [including WAC (Washington Administrative Code) 388-78A-2450] as stated in the cited deficiencies in the enclosed report. I understand that to maintain an Assisted Living Facility license, the Statement of Deficiencies License #: 2609 Compliance Determination # 58839 Plan of Correction Centralia Point Assisted Living and Memory Care Completion Date Page 3 of 7 Licensee: Centralia Point Operating Company LLC 05/22/2025 facility must be in compliance with all the licensing laws and regulations at all times.” The administrator section showed Staff G, Former Administrator, signed the document on 12/31/2024. Staff G signed the “Plan/Attestation Statement” for all citations cited that read “I hereby certify that I have reviewed this report and have taken or will take active measures to correct this deficiency. By taking this action, [the facility] is or will be in compliance with this law and/or regulation on 02/02/2025.” Record review of the facility policy, titled, “Resident Services,” undated, showed, “The community seeks to maintain and enhance each resident’s independence through the provision of appropriate care and services. The level of services is identified in the community disclosure statement. The minimum service we provide is housing, basic services and assumption of general responsibility for the safety and well-being of the residents.” Under the section titled. “Basic Services,” showed, “The administrator and all staff will be responsible for monitoring residents…The administrator will schedule sufficient staff to be available to assist residents as needed and to assure that there is staff in each unit should there be different types living accommodations being offered. (i.e. Memory Care or Assisted Care).” During a records request on 04/30/2025 at 10:06 AM, a staff schedule, actual worked schedule, to include call outs and no shows for February 2025 was requested. In an interview on 04/30/2025 at 10:06 AM, Staff A, Operations Specialist, and Staff B, Corporate Wellness Director, were asked what optimal staffing was like for day shift, Staff A stated, there was one medication technician and one caregiver in assisted living and one medication technician and two caregivers in the memory care unit. Staff A stated swing shift was the same. Staff A was asked what staffing was like for NOC (night) shift, they stated there was 1 medication technician shared for both units and a caregiver in assisted living unit and one caregiver for the memory care unit. Staff A stated that was what they have been doing for staffing. Staff B stated since the original citation they had been quicker to utilize agency staff to help with shortages while they were hiring. Staff B stated all the caregivers and medication technicians know they can’t leave memory care unattended. Staff B was asked to provide any documents that pertain to the plan of correction, they stated they needed to call the director of operations. Staff A and B were asked if the facility was fully staffed now, they stated yes, with the use of agency. In an interview on 04/30/2025 at 10:29 AM, Staff C, Medication Technician (Med Tech), was asked if they felt staffing had improved since last November, they stated “no, we have gotten more residents”. Staff C was asked if they see agency staff coming in to help, they stated, “yes but sometimes we cant get anyone to come in because it was short notice.” Staff C was asked if there was a problem with staffing in memory care, they stated, “yes on all shifts, but more on NOC.” Record review of the facility’s February 2025 schedule, dated 04/30/2025, showed the following for NOC shift 10PM-6AM: 02/03/2025- 03/01/2025- 1 Med tech and 1 MC (Memory Care) Caregiver. Statement of Deficiencies License #: 2609 Compliance Determination # 58839 Plan of Correction Centralia Point Assisted Living and Memory Care Completion Date Page 4 of 7 Licensee: Centralia Point Operating Company LLC 05/22/2025 In an interview on 04/30/2025 at 11:06AM, Staff A was asked again if the schedule provided was the actual worked schedule, they stated it was. In an interview on 04/30/2025 at 11:27 AM, Staff B stated they also had a NOC shift housekeeper (Staff D) who in case of an emergency could float around and help if the Med Tech was pulled to the other unit to help the caregiver. Staff B was asked if Staff D had a CNA (Certified Nursing Assistant) or other appropriate credential to provide care to residents, they stated they would have to check with (HR) Human Resources. Records were requested on 05/02/2025 for the housekeepers schedule from February to current was requested. Record review of a schedule provided, undated, showed an unspecified time period of one week for two housekeepers. The first housekeeper listed was scheduled to work 6am-2pm Monday through Friday. The second housekeeper listed was scheduled to work 10pm-6am Monday through Thursday and 10am-6pm on Friday. There were no housekeepers scheduled after 6pm on Friday until 6am on Monday. Records were requested on 05/02/2025 for an actual worked staff schedule to include call outs and no shows from February 2025 to current for housekeepers was requested for the second time and not provided. In an interview on 04/30/2025 at 11:39AM, Staff B stated Staff D did not have a certificate that would make them a caregiver. Staff B stated they were a straight housekeeper. Staff B was asked if Staff D was CPR (Cardiopulmonary Resuscitation) certified, they stated they didn’t know and were under the impression that because they were a housekeeper that they didn’t need to be certified. In an interview on 04/30/2025 at 11:50AM, Staff C, Medication Technician, stated there were residents in memory care who were two person assist, there were two people needed to change the residents brief at night. Staff C was asked what staff did when they needed to change the residents brief, they stated the facility hired a housekeeper. That housekeeper would go to the assisted living unit while the med tech went to memory care to assist the caregiver in changing the brief. In an interview on 04/30/2025 at 12:30PM, Staff E, Medication Technician, stated there were two residents at night that could be rolled when they need a brief change, but if the caregiver was having a hard time and needed a second person, they would call the med tech from assisted living to come help. Staff E was asked if they recently had training related to staffing, they stated they did. Staff E stated they were not allowed to leave memory care unattended and there should always be someone in the unit. In an interview on 04/30/2025 at 1:11PM, Staff B stated they found an outline of a care Statement of Deficiencies License #: 2609 Compliance Determination # 58839 Plan of Correction Centralia Point Assisted Living and Memory Care Completion Date Page 5 of 7 Licensee: Centralia Point Operating Company LLC 05/22/2025 staff meeting that happened in January. Staff B stated they could not find a roster of staff that was in attendance. Staff B stated the outline stated there must be a staff member in memory care at all times. Staff B stated they thought it was just one sentence. Staff B stated more recently they hired agency staff. Staff B was asked what was done for the plan of correction, they stated they don’t know. They stated it doesn’t mean one wasn’t done, but they were unable to find one on the former administrators computer. Staff B stated they were going to call the director of operations. Staff B was shown the February schedule and asked how many staff were scheduled for NOC shift on 02/03/2025, they stated they wanted to look at another schedule because they didn’t know if the schedule they were looking at was an actual worked schedule. Staff B was asked to call Staff A to come down to the conference room. In an interview on 04/30/2025 at 1:24PM, Staff A was asked if they could confirm that the schedule in question was the actual worked schedule, they stated yes. Staff A was asked how many staff were scheduled for NOC shift on 02/03/2025, they stated they were seeing only two. Staff A was asked what would happen if there was an emergency on one of the units during that time, Staff A stated they cant answer that. In a joint interview on 04/30/2025 at 2:13 PM, Staff B stated they spoke with the director of operations and they do not have a plan of correction. Staff B stated they were not able to find it on the former executive directors computer. Staff A stated they had a housekeeper who was their “universal employee.” Staff A stated that in the event that the medication technician needed to go to the caregiver or vice versa, the universal employee was used as the person on the floor until they returned. Staff B stated the housekeeper in February was Staff F but now there was a new one. Staff A was asked if the housekeepers were CPR certified and credentialed to be a caregiver, they stated no. Staff A was asked what someone who was not credentialed or CPR certified to do in an emergency, they stated they would contact the person who was certified. Staff B was asked if having only one person in memory care scheduled to work and only one person in assisted living, if an emergency could pull one staff away from their unit, leaving a unit unattended, Staff B stated they didn’t feel comfortable speaking about the schedule from February. In an interview on 04/30/2025 at 4:27 PM, Collateral Contact 1 (CC1) stated the facility hired a housekeeper to be a third person on NOC shift because there wasn’t enough money in the budget for a caregiver. CC1 was asked if they were aware of any incidents that occurred that left one of the units unattended, they stated there was. There was an incident where the Med tech had to call the caregiver to help them upstairs. CC1 stated it was just two staff on shift. A resident had a fall on back to back nights and both times memory care was left unattended because there was no housekeeper on shift. CC1 was asked who the resident was, they stated Resident 2 (R2). Record review of R2’s face sheet, dated 05/21/2025, showed that R2 was admitted to the facility on /2025. Record review of R2’s incident report, dated 04/21/2025 at 4:15 AM (NOC shift), showed R2 had a fall with injury. Under the section, “What did you do? Describe all the Statement of Deficiencies License #: 2609 Compliance Determination # 58839 Plan of Correction Centralia Point Assisted Living and Memory Care Completion Date Page 6 of 7 Licensee: Centralia Point Operating Company LLC 05/22/2025 assistance given,” showed, staff were able to get him off the floor. Med tech had the CNA (Certified Nursing Assistant) come up and help get R2 off the toilet. Med tech and caregiver helped him walk back to their bed and get R2 into bed.” Under “comments,” showed Care staff found resident on the floor and notified Med Tech. Med tech and caregiver helped resident off the floor and to the bathroom. R2 was a high fall risk. Record review of the April 2025 working schedule, dated 05/01/2025, showed: 04/20/2025 NOC (night) shift 10pm-6am- 1 Med Tech and 1 Memory Care Caregiver were scheduled, no other staff were scheduled to work. Record review of R2’s incident report, dated 04/22/2025 at 1:53AM, showed R2 had an unwitnessed fall. Under the section, “What did you do? Describe all the assistance given,” showed, “The med tech had gone into check on R2 and they were seen lying on the floor. The CNA had come up and helped to get R2 up but they were unable to. R2 was clammy to the touch and 911 was called. R2 was given glucose gel due to having a blood sugar of 40.” Record review of the April 2025 working schedule, dated 05/01/2025, showed: 04/21/2025 NOC (night) shift 10pm-6am- 1 Med Tech and 1 Memory Care Caregiver were scheduled, and no other staff were scheduled. Review of Department Records showed that a report was made by the facility on 04/16/2025 at 2:50PM notifying the Department that Resident 1 (R1) experienced a fall with injury on 04/12/2025 at 2:48AM. Record review of R1’s face sheet, dated 05/21/2025, showed that R1 was admitted to the facility on /2024. Record review of R1’s incident report, dated 04/12/2025 at 2:48 AM (NOC shift), showed R1 had a fall and used their watch alarm to call for help. R1 was found on the bathroom floor with their head resting on the lip of the shower. R1 stated that their back and head hurt. Staff responded and called 911. R1 returned to community later that day but was complaining of pain and to no relief with medication was taken back to the hospital where imaging revealed a fracture to T-12 vertebrae. R1 was now on comfort care awaiting hospice. Record review of the April 2025 working schedule, dated 05/01/2025, showed: 04/11/2025 NOC (night) shift 10pm-6am- 1 Med Tech and 1 Memory Care Caregiver were scheduled and no other staff were scheduled. In an interview on 05/02/2025 at 2:56PM, Collateral Contact 2 (CC2), CC2 stated NOC shift was short staffed. They hired a housekeeper to be a third person in the building but lately the NOC shift housekeeper was being pulled to work day shifts when there wasn’t one for the day shift. There was an incident that happened where a resident had Statement of Deficiencies License #: 2609 Compliance Determination # 58839 Plan of Correction Centralia Point Assisted Living and Memory Care Completion Date Page 7 of 7 Licensee: Centralia Point Operating Company LLC 05/22/2025 fallen in assisted living and the other person on shift had to go help. The resident was found and their blood sugar was low and they had to call 911. CC2 stated they don’t feel comfortable having a housekeeper to watch the units. CC2 stated they should have credentials. CC2 stated the memory care unit had been very active lately and it was unsafe to leave the residents without a qualified caregiver. CC2 stated that there were “residents who were two person assist but on paper it stated they were a one person but they fight us 90% of the time so they were a two person assist.” CC2 stated there was a resident in memory care who had become combative recently at shift change. The resident busted out the window in their room and was swinging their cane around everywhere. They had cuts on their arms and 911 was called and the ambulance took them to the hospital. CC2 stated the resident comes out of their room randomly, gets angry and tells us to open the door. If there was just two of us there and this happened it would have been “very scary”. This is an uncorrected deficiency previously cited on 12/20/2024. Plan/Attestation Statement I hereby certify that I have reviewed this report and have taken or will take active measures to correct this deficiency. By taking this action, Centralia Point Assisted Living and Memory Care is or will be in compliance with this law and / or regulation on (Date)________________ . In addition, I will implement a system to monitor and ensure continued compliance with this requirement. Administrator (or Representative) Date Residential Care Services Investigation Summary Report Provider/Facility: Centralia Point Assisted Provider Type: Assisted Living Facility Living and Memory Care License/Cert.#: 2609 Intake ID: 154780 Compliance Determination #: 50310 Region/Unit #: RCS Region 3 / Unit E Investigator: Pamela Horlick Investigation Date(s): 11/15/2024 through 12/20/2024 Complainant Contact Date(s): Allegation(s): 1. Resident/Patient/Client Neglect: Report of staff member leaving memory care unit unattended. 2. Quality of Care/Treatment: Report of staff not using personal protective equipment when providing care to residents. Investigation Methods: Sample: Total residents: 50 Resident sample size: 7 Closed records sample size: 1 Observations: Identified resident Residents Dining Resident rooms Staff to resident interactions Resident to resident interactions Medication administration Interviews: Identified resident Identified staff Nursing staff Residents Family members Record Reviews: State reporting log Incident investigation Facility policies Care plans Progress notes investigation incident log Staff working schedule Investigation Summary: 1. Resident/Patient/Client Neglect: Facility failed to ensure they had sufficient and qualified staff to meet resident needs for 2 of 2 units (memory care unit and assisted living unit). Failed practice identified. 2. Quality of Care/Treatment: Facility staff interviewed and facility conducted investigation into allegations of staff not wearing PPE when providing care to residents. Unable to substantiate failed practice. Conclusion / Action: Failed Provider Practice Identified / Citation(s) Written Failed Provider Practice Not Identified / No Citation Written N/A Statement of Deficiencies License #: 2609 Compliance Determination # 50310 Plan of Correction Centralia Point Assisted Living and Memory Care Completion Date Page 2 of 4 Licensee: Centralia Point Operating Company LLC 12/20/2024 Administrator (or Representative) Date WAC 388-78A-2450 Staff. (1) Each assisted living facility must provide sufficient, trained staff persons to: (a) Furnish the services and care needed by each resident consistent with his or her negotiated service agreement; (b) Maintain the assisted living facility free of safety hazards; and (2) The assisted living facility must: (f) Ensure at least one caregiver, who is eighteen years of age or older and has current cardiopulmonary resuscitation and first-aid cards, is present and available to assist residents at all times: (i) When one or more residents are present on the assisted living facility premises; and This requirement was not met as evidenced by: Based on interviews, and record reviews, the facility failed to ensure they had sufficient and qualified staff to meet resident needs for 2 of 2 units (memory care unit and assisted living unit) reviewed. This failure resulted in memory care unit being left unattended during an incident and placed all 50 of 50 residents at risk for unmet care needs and safety issues. Findings included … In an interview on 12/20/2024 at 6:21 PM, Staff C, 2nd floor ALF (Assisted Living Facility) Medication technician was asked how many residents reside in the memory care unit, they stated they were in rooms 1-21. Staff C was asked if a resident was documented as “Max” assist, does that mean that they require 2 people to provide care including toileting, they stated yes. Staff C stated many of them are incontinent of bowel and bladder and require a lot of care. Record review of the facility document titled, “Assisted Living Facility Resident Characteristic Roster and Sample Selection,” showed 15 residents residing in the memory care unit. Of those 15 residents, 4 require maximum assistance and 4 require Moderate assistance with ADL’s (Activities of Daily Living). Of those 15 residents in memory care, 11 are documented to have “dementia/Alzheimer’s/cognitive impairment.” And 5 are documented to have “Exit seeking/wandering behaviors.” Record review of the facility document titled, “Assisted Living Facility Resident Statement of Deficiencies License #: 2609 Compliance Determination # 50310 Plan of Correction Centralia Point Assisted Living and Memory Care Completion Date Page 3 of 4 Licensee: Centralia Point Operating Company LLC 12/20/2024 Characteristic Roster and Sample Selection,” showed 35 residents reside in the Assisted living unit. Of those 35 residents, 4 require Maximum assist with ADL’s (Activities of Daily Living). Record review of the facility policy, titled, “Resident Services,” undated, showed, “The community seeks to maintain and enhance each resident’s independence through the provision of appropriate care and services. The level of services is identified in the community disclosure statement. The minimum service we provide is housing, basic services and assumption of general responsibility for the safety and well-being of the residents.” Under the section titled. “Basic Services,” showed, “The administrator and all staff will be responsible for monitoring residents…The administrator will schedule sufficient staff to be available to assist residents as needed and to assure that there is staff in each unit should there be different types living accommodations being offered. (ie Memory Care or Assisted Care).” Record review of R1’s face sheet, dated 12/13/2024, showed that R1 was admitted to the facility on /2024. Review of the Resident Incident/Accident Log from 10/16/2024 to 11/14/2024 showed on 11/08/2024 at 11:50 PM R1 had a witnessed fall with injury in their bedroom in the assisted living unit. Record review of facility document, titled, “Resident Incident Report,” dated 11/08/2024, showed on 11/08/2024 at 11:50 PM, R1 had a witnessed fall with injury in their bedroom. The report showed, “I looked over resident to see where she was bleeding from and what hurt. CG [caregiver] got her a pillow and blanket. We also covered the spot where she was bleeding from to help stop the blood.” Diagram of where R1’s injury’s were sustained showed a red “X” on the right temple, left side of face, left shoulder, and left knee of R1. Record review of the November 2024 working schedule showed on 11/08/2024, Staff B, Memory Care unit Caregiver, and Staff C, were scheduled to work that night from 10 PM-6:00 AM. In an interview on 12/19/2024 at 2:35 PM, Staff A, Executive Director, was asked if memory care should ever be left unattended, they stated, never. In an interview on 11/19/2024 at 12:47 PM, Staff B, was asked if they would ever leave residents unattended in memory care, they stated, no, but [they] work NOC (night) shift and there had been times they had to go upstairs to Assisted Living unit when there had been an incident to go up and assist. Staff B stated we are not supposed to leave memory care but when there were just two of staff they didn’t have a choice. Staff B stated, last week R1 was trying to go to the bathroom, they walked in the room and saw R1 fall. Staff B stated they had to call Staff C, medication technician, to come help. Staff B was asked if the memory care unit was left unattended, they stated, yes it was. Staff Statement of Deficiencies License #: 2609 Compliance Determination # 50310 Plan of Correction Centralia Point Assisted Living and Memory Care Completion Date Page 4 of 4 Licensee: Centralia Point Operating Company LLC 12/20/2024 B was asked if Staff A, Executive Director, was aware of the incident, Staff B stated yes, we were to call them when there was an incident. Staff B stated, two of us on night shift was not enough, some of these falls were preventable. In an interview on 12/09/2024 at 4:11 PM, Staff C, was asked they were aware of a fall R1 had on 11/08/2024, they stated they remembered it. Staff C stated R1 called to use the bathroom, Staff C asked Staff B to go attend to R1. Staff C stated Staff B called them to come help. Staff C stated they ran up to the room and applied pressure to R1’s head. Staff C was asked if there was any other staff in the building at that time, they stated no. Staff C was asked if memory care was left unattended, they stated, yes. Staff C was asked how long memory care was left unattended, they stated, maybe 10 minutes. Staff C stated call lights were always going off and people were waiting, we need more staffing. Plan/Attestation Statement I hereby certify that I have reviewed this report and have taken or will take active measures to correct this deficiency. By taking this action, Centralia Point Assisted Living and Memory Care is or will be in compliance with this law and / or regulation on (Date)________________ . In addition, I will implement a system to monitor and ensure continued compliance with this requirement. Administrator (or Representative) Date

2024-12-01
Complaint Investigation
1 · Investigations

Plain-language summary

I'm unable to provide a summary because the source material provided does not contain the actual findings or outcome of the complaint investigation. The document headers indicate a December 2024 investigation occurred, but no narrative details, violations found, or substantiation status are included. Please provide the complete investigation report so I can summarize what was actually investigated and what was found.

InvestigationsWAC §__wa_e5c94fe4a841f39bd0d50625d722bac1
Verbatim citation text · WAC §__wa_e5c94fe4a841f39bd0d50625d722bac1

https://fortress.wa.gov/dshs/adsaapps/lookup/RCSForms/BH/2609/investigations/2024/R Centralia Point Assisted Living and Memory Care Complaint 08-13-2024 - SI.pdf

Full inspector notes

—: WA DSHS report: Investigations (12/2024) —: WA DSHS report: Investigations (12/2024) —: WA DSHS report: Investigations (12/2024)

2024-09-01
Complaint Investigation
1 · Investigations

Plain-language summary

I don't have enough information to write an accurate summary. The narrative indicates this is a complaint investigation from September 2024, but it contains no details about what was alleged, what was found, or what the outcome was. To provide families with meaningful information, I would need the actual findings—such as whether a violation was substantiated, what care or safety issue was investigated, and what enforcement action, if any, was taken.

InvestigationsWAC §__wa_8c40bda8d26a3455a1ec77065890b487
Verbatim citation text · WAC §__wa_8c40bda8d26a3455a1ec77065890b487

https://fortress.wa.gov/dshs/adsaapps/lookup/RCSForms/BH/2609/investigations/2024/R Centralia Point Assisted Living and Memory Care Complaint 05-08-2024-ew.pdf

Full inspector notes

STATE OF WASHINGTON DEPARTMENT OF SOCIAL AND HEALTH SERVICES Aging and Long-Term Support Administration PO Box 45600, Olympia, WA 98504-5600 December 20, 2024 ELECTRONIC-FACSIMILE Administrator Centralia Point Assisted Living and Memory Care 2010 Cooks Hill Rd Centralia, WA 98531 Assisted Living Facility License # 2609 Licensee: Centralia Point Operating Company LLC IMPOSITION OF CIVIL FINE Dear Administrator: On December 9, 2024, the Department of Social and Health Services (DSHS), Residential Care Services completed a follow-up visit at your facility. This letter constitutes formal notice of a civil fine on the license for your assisted living facility, also known as Centralia Point Assisted Living and Memory Care, located at 2010 Cooks Hill Rd, Centralia, by the State of Washington, Department of Social and Health Services. These actions are taken under the authority granted pursuant to Laws of 1998, Chapter 272 and RCW 18.20.190. The civil fine on the license is based on the following violation of the RCW and/or WAC as described in the attached Statement of Deficiencies (SOD) report dated December 9, 2024. Civil Fine WAC 388-78A-2260 (1) Storing, securing, and accounting for medications $600.00 The licensee failed to ensure medications were stored and locked in a secure manner in one resident’s room. This failure placed all 35 assisted living residents at risk of potential ingestion of harmful substances and risk for tampering with or misuse of medications by residents, staff, or visitors in the facility. This is an uncorrected and recurring deficiency previously cited on September 25, 2024, and June 26, 2024. NOTE: This is the violation, which resulted in the fine; see the attached Statement of Deficiencies for any additional violations. Administrator Centralia Point Assisted Living and Memory Care License # 2609 December 20, 2024 Page 2 Attestation (Plan of Correction): Return the enclosed SOD within 10 calendar days with the following: • The date you have or will have each deficiency corrected. • A signature and date attesting that you are taking actions to correct and maintain correction for each cited deficiency. Return the signed and dated SOD to: Cory Cisneros, Field Manager Region 3, Unit E 6639 Capitol Blvd SW Point Plaza West Tumwater, WA 98501 Phone: (253) 254-3190 / Fax: (360) 664-8451 rcsregion3email@dshs.wa.gov Appeal Rights: You have two appeal rights: Informal Dispute Resolution (IDR) and an Administrative Hearing. Each has a different request timeline. Informal Dispute Resolution [RCW 18.20.195] You have an opportunity to challenge the deficiencies and/or enforcement actions through the state's IDR process. All IDR requests must be in writing and include: • The deficiencies you are disputing; and • The method of review you prefer (face-to-face, telephone conference or documentation review). The written request must be received by the 10th working day from receipt of this letter. During the IDR process, you will have the opportunity to present written and/or oral evidence to dispute the deficiencies. Send your written request to: Informal Dispute Resolution Program Manager Residential Care Services PO Box 45600 Olympia, Washington 98504-5600 Administrator Centralia Point Assisted Living and Memory Care License # 2609 December 20, 2024 Page 3 Formal Administrative Hearing You may contest the civil fine by requesting a formal administrative hearing to challenge the deficiency, which resulted in the civil fine. All hearing requests must be in writing and include: • A copy of this letter; and • A copy of the Statement of Deficiencies. The written request must be received within twenty-eight (28) calendar days of receipt of this letter. Send your written request to: Office of Administrative Hearings PO Box 42489 Olympia, Washington 98504-2489 Payment: If you do not request a formal administrative hearing, the civil fine is due to the Office of Financial Recovery twenty-eight (28) calendar days after receipt of this letter. Mail a check for $600.00 payable to the ‘Department of Social and Health Services’, and if you have or have had a Medicaid resident(s), please include your ProviderOne ID Number # on the check, to: DSHS Office of Financial Recovery PO Box 9501 Olympia, WA 98507-9501 (360) 664-5919 / FAX: (360) 664-8401 OFRMMISVendor@dshs.wa.gov If the Office of Financial Recovery has not received your payment within twenty-eight (28) days after receipt of this letter, interest will begin to accrue immediately on the balance, at the rate of one percent per month. If you do not submit a hearing request or make payment within twenty-eight (28) days, the balance due will be recovered. Administrator Centralia Point Assisted Living and Memory Care License # 2609 December 20, 2024 Page 4 If you have any questions, please contact Cory Cisneros, Field Manager, at (253) 254-3190. Sincerely, For: Matt Hauser Compliance Specialist Residential Care Services Enclosure cc: Field Manager, Region 3, Unit E RCS Regional Administrator, Region 3 HCS Regional Administrator, Region 3 DDA Regional Administrator, Region 3 WA LTC Ombuds Office of Financial Recovery, Vendor Program Unit HQ Central Files DRW SN

2023-06-01
Complaint Investigation
1 · Investigations

Plain-language summary

I don't have enough detail in the source text to write an accurate summary. The document indicates a complaint investigation occurred in June 2023, but the outcome and specific findings are not provided. To summarize properly for families, I would need to know what was actually investigated, whether any violations were found, and what the facility's status is now.

InvestigationsWAC §__wa_06dbd74aaaea0ea8ba3fc957909b4b32
Verbatim citation text · WAC §__wa_06dbd74aaaea0ea8ba3fc957909b4b32

https://fortress.wa.gov/dshs/adsaapps/lookup/RCSForms/BH/2609/investigations/2023/R Centralia Point Assisted Living and Memory Care Complaint 04-28-2023-as.pdf

Full inspector notes

This document was prepared by Residential Care Services for the Locator website. Residential Care Services Investigation Summary Report Provider/Facility: Centralia Point Assisted Provider Type: Assisted Living Facility Living and Memory Care License/Cert.#: 2609 Intake ID: 73469 Compliance Determination #: 22874 Region/Unit #: RCS Region 3 / Unit E Investigator: Anissa Bearden Investigation Date(s): 04/21/2023 through 04/28/2023 Complainant Contact Date(s): Allegation(s): 1) facility was out of compliance with the state fire marshal violations for 3 months. Investigation Methods: Sample: Total residents: 21 Resident sample size: 21 Closed records sample size: 0 Observations: Residents Activities Dining Environment Entire facility building and grounds. Resident care equipment Resident rooms Interviews: Maintenance staff Identified staff Administrative staff Owner of the facility Record Reviews: Maintenance logs State fire marshal reports/inspections Investigation Summary: 1) facility was out of compliance with WA state fire Marshal violations from 12/12/2022 - 03/16/2023. The facility had staff turn over that contributed to the delay and the owner failed to follow up when took ownership in 02/2022 to verify when the facility's inspections were scheduled to be completed. Conclusion / Action: Failed Provider Practice Identified / Citation(s) Written Failed Provider Practice Not Identified / No Citation Written This document was prepared by Residential Care Services for the Locator website. N/A This document was prepared by Residential Care Services for the Locator website.

§ 07 · Nearby

Other facilities in Lewis County.

Other memory care facilities in Lewis County with similar care offerings.

Family reviews

No reviews yet — be the first to share your experience

No published reviews yet. Use the button above to share your experience.

Related in this city

Other memory care options nearby.

Nearby cities · same county

More options in neighboring cities

Licensed memory care in other cities within this county region — useful when your search radius crosses city limits.

Is this listing wrong? Report an issue →
Reports help us maintain accurate facility information. Your report will be reviewed within 1-2 business days.