River Terrace Memory Care.
River Terrace Memory Care is Grade C−, ranked in the bottom 42% of Oregon memory care with 33 OR DHS citations on record; last inspected Oct 2023.
A large home, reviewed on public record.
Ranked against 118 Oregon facilities.
ALF memory care · 36-month window. Higher percentile = better. Source: Oregon Dept. of Human Services · Long-Term Care Licensing.
FACILITY WATCH · BETA
River Terrace Memory Care has 33 citations on record. Know the moment anything changes.
New findings, complaint investigations, or status changes — emailed to you free.
Citation history, plotted month by month.
33 deficiencies on record. Each bar is a month with a citation.
Finding distribution
33 total · 36 monthsScope × Severity (CMS A–L)
Questions to ask before you visit.
A short pre-tour checklist tailored to River Terrace Memory Care's record and state requirements.
The facility holds an Oregon DHS Memory Care Endorsement and has 49 inspection reports on file — can you walk us through the written dementia care program that supports the endorsement, and explain how staff competency in dementia care is documented and verified?
Ask the operator on tour. Take notes and compare answers across facilities you visit.
Records show 46 complaints filed with Oregon DHS Long-Term Care Licensing — were any of those complaints substantiated, and can you share the facility's own corrective action plans or incident reports that document how substantiated findings were addressed?
Ask the operator on tour. Take notes and compare answers across facilities you visit.
With 43 deficiencies cited across the inspection history, what systems are in place to track compliance gaps before they appear in state reports, and can you show us documentation of internal audits or quality improvement meetings?
Ask the operator on tour. Take notes and compare answers across facilities you visit.
Every OR-DHS visit, verbatim.
37 inspections in the public record, most recent first. Click any row to expand — cited rows open automatically.
2025-08-26Complaint Investigation1 · Abuse: Neglect
Plain-language summary
A complaint was investigated alleging that the facility failed to provide a service. The investigation did not substantiate the complaint.
“Failed to provide service”
Full inspector notes
—: Failed to provide service
2025-08-24Complaint Investigation1 · Licensing Violation
Plain-language summary
A complaint was investigated alleging that a facility failed to administer medication as ordered. The investigation found a licensing violation related to medication administration. The facility was required to take corrective action to ensure medications are given according to the prescribing physician's instructions.
“Failed to administer medication as ordered”
Full inspector notes
—: Failed to administer medication as ordered
2025-03-27Complaint Investigation1 · Abuse: Neglect
Plain-language summary
A complaint was investigated regarding failure to administer medication as ordered. The investigation outcome has not yet been determined or is not available in this report.
“Failed to administer medication as ordered”
Full inspector notes
—: Failed to administer medication as ordered
2025-02-21Complaint Investigation1 · Licensing Violation
Plain-language summary
A complaint was investigated regarding failure to provide a safe medication administration system. The investigation found a licensing violation in medication administration practices at the facility.
“Failed to provide a safe medication administration system”
Full inspector notes
—: Failed to provide a safe medication administration system
2025-02-16Complaint Investigation1 · Licensing Violation
Plain-language summary
A complaint was investigated alleging that medication was not administered as ordered. The investigation found a licensing violation related to medication administration. The facility failed to follow the prescribed medication regimen for a resident.
“Failed to administer medication as ordered”
Full inspector notes
—: Failed to administer medication as ordered
2025-02-07Complaint Investigation1 · Abuse: Neglect
Plain-language summary
A complaint investigation found that the facility failed to provide a safe medication administration system. No further details about the specific deficiency or corrective actions are provided in the available information.
“Failed to provide a safe medication administration system”
Full inspector notes
—: Failed to provide a safe medication administration system
2025-01-08Complaint Investigation1 · Licensing Violation
Plain-language summary
A complaint was received that a facility failed to administer medication as ordered. The investigation outcome was not specified in the available documentation. Families should contact the facility or Oregon DHS directly for the final determination and any corrective actions taken.
“Failed to administer medication as ordered”
Full inspector notes
—: Failed to administer medication as ordered
2025-01-07Complaint Investigation1 · Licensing Violation
Plain-language summary
A complaint investigation found that the facility failed to provide a safe medication administration system. The specific deficiencies and corrective actions required were not detailed in the available inspection documentation.
“Failed to provide a safe medication administration system”
Full inspector notes
—: Failed to provide a safe medication administration system
2024-12-28Complaint Investigation1 · Abuse: Neglect
Plain-language summary
A complaint was investigated alleging that the facility failed to provide a required service. The investigation did not substantiate the complaint, and no licensing violation was found.
“Failed to provide service”
Full inspector notes
—: Failed to provide service
2024-12-20Complaint Investigation1 · Abuse: Neglect
Plain-language summary
A complaint was investigated regarding failure to provide a safe environment. The narrative provided does not contain sufficient detail about what specific unsafe conditions were found or what the outcome of the investigation was. To learn more about this complaint, you may contact Oregon DHS Long-Term Care Licensing directly for the full inspection report.
“Failed to provide safe environment”
Full inspector notes
—: Failed to provide safe environment
2024-12-07Complaint Investigation1 · Abuse: Neglect
Plain-language summary
A complaint was investigated regarding failure to provide service at this facility. The investigation outcome was not documented in the available record, so it cannot be determined whether the complaint was substantiated or what corrective action, if any, was required.
“Failed to provide service”
Full inspector notes
—: Failed to provide service
2024-11-03Complaint Investigation1 · Abuse: Neglect
Plain-language summary
A complaint investigation found that the facility failed to provide a service to a resident. The specific service that was not provided and details of the outcome are not included in the available information.
“Failed to provide service”
Full inspector notes
—: Failed to provide service
2024-09-07Complaint Investigation1 · Licensing Violation
Plain-language summary
A complaint was investigated regarding failure to follow a resident's care plan. The investigation found that the facility did not implement the care plan as written. No further outcome information was provided in the inspection record.
“Failed to follow care plan”
Full inspector notes
—: Failed to follow care plan
2024-08-10Complaint Investigation1 · Licensing Violation
Plain-language summary
A complaint was investigated that the facility failed to follow a resident's care plan. The investigation found a licensing violation for failure to implement the care plan as written. The facility was required to correct this violation.
“Failed to follow care plan”
Full inspector notes
—: Failed to follow care plan
2024-07-16Complaint InvestigationNo findings
2024-07-15Complaint Investigation1 · Abuse: Neglect
Plain-language summary
A complaint was investigated alleging the facility failed to provide a service. The investigation did not substantiate this complaint, and no violation was found.
“Failed to provide service”
Full inspector notes
—: Failed to provide service
2024-06-21Complaint Investigation1 · Licensing Violation
Plain-language summary
A complaint was investigated regarding failure to provide or assist with hygiene. The investigation outcome was not substantiated, meaning no violation was found.
“Failed to provide or assist with hygiene”
Full inspector notes
—: Failed to provide or assist with hygiene
2024-06-03Complaint Investigation1 · Licensing Violation
Plain-language summary
A complaint was investigated regarding failure to use an ABST (Assault/Behavior Support Team or similar de-escalation protocol). The investigation did not result in a substantiated violation, meaning the allegation was not confirmed.
“Failed to use an ABST”
Full inspector notes
—: Failed to use an ABST
2024-05-20Complaint Investigation1 · Licensing Violation
Plain-language summary
A complaint was investigated that the facility failed to follow a resident's care plan. The investigation outcome has not yet been determined or is pending finalization.
“Failed to follow care plan”
Full inspector notes
—: Failed to follow care plan
2024-05-19Complaint Investigation1 · Licensing Violation
Plain-language summary
A complaint was investigated that the facility failed to provide a safe environment. The investigation outcome was not specified in the available information. Families should contact Oregon DHS Long-Term Care Licensing directly for the complete investigation findings.
“Failed to provide safe environment”
Full inspector notes
—: Failed to provide safe environment
2024-04-24Complaint Investigation1 · Licensing Violation
Plain-language summary
A complaint investigation found that the facility failed to use an anti-bullying and safety team (ABST) as required by Oregon licensing rules. The facility did not have this required team in place to address bullying and safety concerns.
“Failed to use an ABST”
Full inspector notes
—: Failed to use an ABST
2024-03-26Complaint Investigation1 · Abuse: Neglect
Plain-language summary
A complaint was investigated that the facility failed to provide a safe environment. The outcome of that investigation was not yet determined or reported. Families should contact Oregon DHS Long-Term Care Licensing for the final disposition of this complaint.
“Failed to provide safe environment”
Full inspector notes
—: Failed to provide safe environment
2024-03-14Complaint Investigation1 · Licensing Violation
Plain-language summary
A complaint investigation found that the facility failed to use an approved behavior support tool (ABST) as required by licensing rules. No further details about the circumstances or resolution are provided in this summary.
“Failed to use an ABST”
Full inspector notes
—: Failed to use an ABST
2024-03-02Complaint Investigation1 · Abuse: Neglect
Plain-language summary
A complaint was investigated regarding failure to properly plan care. The outcome of that investigation was not determined or documented in the available information. Families seeking details should contact Oregon DHS Long-Term Care Licensing directly for the final determination.
“Failed to properly plan care”
Full inspector notes
—: Failed to properly plan care
2024-01-27Complaint Investigation1 · Abuse: Neglect
Plain-language summary
A complaint investigation found that the facility failed to properly plan care for a resident. No further details about the specific care planning deficiency or its impact were provided in the inspection documentation.
“Failed to properly plan care”
Full inspector notes
—: Failed to properly plan care
2024-01-22Complaint Investigation1 · Abuse: Neglect
Plain-language summary
A complaint was investigated regarding failure to follow a resident's care plan. The investigation did not substantiate the complaint—no violation was found.
“Failed to follow care plan”
Full inspector notes
—: Failed to follow care plan
2024-01-11Complaint Investigation1 · Abuse: Neglect
Plain-language summary
A complaint investigation found that the facility failed to properly plan care for a resident. No further details about the specific care planning deficiency or its outcome were documented in this report.
“Failed to properly plan care”
Full inspector notes
—: Failed to properly plan care
2024-01-09Complaint Investigation1 · Licensing Violation
Plain-language summary
A complaint investigation found that the facility failed to administer medication as ordered. The complaint was substantiated as a licensing violation. The facility is required to correct this deficiency.
“Failed to administer medication as ordered”
Full inspector notes
—: Failed to administer medication as ordered
2024-01-01Complaint Investigation1 · Abuse: Neglect
Plain-language summary
A complaint was investigated that the facility failed to follow a resident's care plan. The outcome of that investigation has not yet been determined or released.
“Failed to follow care plan”
Full inspector notes
—: Failed to follow care plan
2023-12-31Complaint Investigation1 · Licensing Violation
Plain-language summary
A complaint was investigated regarding failure to administer ordered medication. The investigation outcome was not specified in the available information. Families should contact Oregon DHS Long-Term Care Licensing directly for details on whether this complaint was substantiated and what corrective action, if any, was required.
“Failed to administer ordered medication”
Full inspector notes
—: Failed to administer ordered medication
2023-12-18Complaint InvestigationNo findings
2023-12-01Complaint Investigation1 · Licensing Violation
Plain-language summary
A complaint investigation found that the facility failed to report potential or suspected abuse as required by state law. The facility did not meet its mandatory reporting obligations under Oregon regulations. This is a licensing violation.
“Failed to report potential or suspected abuse”
Full inspector notes
—: Failed to report potential or suspected abuse
2023-11-29Complaint Investigation1 · Abuse: Neglect
Plain-language summary
A complaint was investigated regarding failure to provide service. The outcome of that investigation is not documented in the available information. Families seeking details about what service was not provided or what findings resulted should contact Oregon DHS Long-Term Care Licensing directly.
“Failed to provide service”
Full inspector notes
—: Failed to provide service
2023-10-24Annual Compliance VisitNo findings
2023-10-11Annual Compliance VisitNo findings
2023-08-21Complaint Investigation1 · Abuse: Neglect
Plain-language summary
A complaint was investigated alleging the facility failed to provide a safe environment. The investigation outcome was not substantiated, meaning no violation was found. The facility was not cited for this complaint.
“Failed to provide safe environment”
Full inspector notes
—: Failed to provide safe environment
2023-08-07Complaint Investigation1 · Licensing Violation
Plain-language summary
A complaint was received that a resident experienced verbal abuse, but the investigation found no violation occurred. The facility was not found to have failed in its duty to protect the resident from verbal abuse.
“Failed to protect resident from verbal abuse”
Full inspector notes
—: Failed to protect resident from verbal abuse
13 older inspections from 2022 are not shown in the free view.
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