Waterhouse Ridge Memory Care Community.
Waterhouse Ridge Memory Care Community is Grade C−, ranked in the bottom 45% of Oregon memory care with 41 OR DHS citations on record; last inspected Mar 2026.
A large home, reviewed on public record.
Ranked against 32 Oregon facilities.
ALF memory care · 36-month window. Higher percentile = better. Source: Oregon Dept. of Human Services · Long-Term Care Licensing.
FACILITY WATCH · BETA
Waterhouse Ridge Memory Care Community has 41 citations on record. Know the moment anything changes.
New findings, complaint investigations, or status changes — emailed to you free.
Citation history, plotted month by month.
41 deficiencies on record. Each bar is a month with a citation.
Finding distribution
47 total · 36 monthsScope × Severity (CMS A–L)
Questions to ask before you visit.
A short pre-tour checklist tailored to Waterhouse Ridge Memory Care Community's record and state requirements.
Oregon DHS records show 87 inspection reports on file with 73 total deficiencies — can you walk us through the three most recent corrective action plans and show documentation that Oregon DHS accepted those corrections?
Ask the operator on tour. Take notes and compare answers across facilities you visit.
The facility holds an Oregon DHS Memory Care Endorsement and serves residents across 68 licensed beds — can you provide a copy of the written dementia care program that supports the endorsement, and explain how staff competency in dementia care is documented and maintained?
Ask the operator on tour. Take notes and compare answers across facilities you visit.
State records show 81 complaints were filed with Oregon Department of Human Services during the inspection period — were any of those complaints substantiated, and what specific changes did the community implement in response?
Ask the operator on tour. Take notes and compare answers across facilities you visit.
Every OR-DHS visit, verbatim.
50 inspections in the public record, most recent first. Click any row to expand — cited rows open automatically.
2026-03-04Annual Compliance VisitNo findings
2026-02-24Annual Compliance VisitNo findings
2025-03-19Annual Compliance VisitNo findings
2024-12-29Complaint Investigation1 · Abuse: Neglect
Plain-language summary
A complaint was investigated that the facility failed to follow a resident's care plan. The investigation outcome has not been finalized or made available in this summary.
“Failed to follow care plan”
Full inspector notes
—: Failed to follow care plan
2024-11-04Complaint Investigation1 · Licensing Violation
Plain-language summary
A complaint investigation found that the facility failed to properly plan care for a resident. No further details about the specific care deficiency or how it affected the resident are provided in the available documentation.
“Failed to properly plan care”
Full inspector notes
—: Failed to properly plan care
2024-11-02Complaint Investigation1 · Abuse: Neglect
Plain-language summary
A complaint was investigated alleging that the facility failed to protect a resident from financial exploitation. The outcome of the complaint investigation was not determined or documented in the available information.
“Failed to protect resident from financial exploitation”
Full inspector notes
—: Failed to protect resident from financial exploitation
2024-10-28Complaint Investigation1 · Licensing Violation
Plain-language summary
A complaint was investigated alleging that medication was not administered as ordered. The inspection found a licensing violation related to medication administration.
“Failed to administer medication as ordered”
Full inspector notes
—: Failed to administer medication as ordered
2024-10-14Complaint Investigation1 · Abuse: Neglect
Plain-language summary
A complaint was investigated alleging the facility failed to provide a safe environment, but the investigation did not substantiate the complaint. No violation was found.
“Failed to provide safe environment”
Full inspector notes
—: Failed to provide safe environment
2024-10-10Complaint Investigation1 · Licensing Violation
Plain-language summary
A complaint investigation found that the facility failed to provide a safe medication administration system. The specific details of how medications were mishandled were not included in the summary provided.
“Failed to provide a safe medication administration system”
Full inspector notes
—: Failed to provide a safe medication administration system
2024-07-07Complaint Investigation1 · Abuse: Neglect
Plain-language summary
A complaint was investigated alleging the facility failed to provide a safe environment. The investigation did not substantiate the complaint. No violations were found.
“Failed to provide safe environment”
Full inspector notes
—: Failed to provide safe environment
2024-07-05Complaint Investigation1 · Licensing Violation
Plain-language summary
A complaint investigation found that the facility failed to administer medication as ordered. No further details about the outcome or resolution are available in this record.
“Failed to administer medication as ordered”
Full inspector notes
—: Failed to administer medication as ordered
2024-05-21Complaint Investigation1 · Licensing Violation
Plain-language summary
A complaint investigation found that the facility failed to provide a safe medication administration system. The specific details of what unsafe practices were identified are not provided in the available documentation. Families should contact Oregon DHS Long-Term Care Licensing directly for additional information about what corrective action the facility was required to take.
“Failed to provide a safe medication administration system”
Full inspector notes
—: Failed to provide a safe medication administration system
2024-04-30Complaint InvestigationNo findings
2024-04-24Complaint Investigation1 · Licensing Violation
Plain-language summary
A complaint was investigated alleging that staff failed to assist a resident with a transfer. The investigation outcome was not substantiated, meaning no violation was found.
“Failed to assist with transfer”
Full inspector notes
—: Failed to assist with transfer
2024-03-21Complaint Investigation1 · Licensing Violation
Plain-language summary
A complaint investigation found that the facility failed to use an anti-bowel strain technique (ABST) as required. The specific circumstances and any corrective actions taken are not detailed in the available information.
“Failed to use an ABST”
Full inspector notes
—: Failed to use an ABST
2024-03-15Complaint Investigation1 · Abuse: Neglect
Plain-language summary
A complaint was investigated regarding failure to properly plan care. The outcome of that investigation has not yet been determined or is not specified in the available information.
“Failed to properly plan care”
Full inspector notes
—: Failed to properly plan care
2024-03-04Annual Compliance VisitNo findings
2024-03-03Complaint Investigation1 · Licensing Violation
Plain-language summary
A complaint was received that a facility failed to administer medication as ordered to a resident. The investigation findings are not provided in the available information. No determination of whether the complaint was substantiated or unsubstantiated is available.
“Failed to administer medication as ordered”
Full inspector notes
—: Failed to administer medication as ordered
2024-02-27Complaint Investigation1 · Licensing Violation
Plain-language summary
A complaint was investigated alleging the facility failed to protect a resident from financial exploitation, and the complaint was not substantiated—no violation was found.
“Failed to protect resident from financial exploitation”
Full inspector notes
—: Failed to protect resident from financial exploitation
2024-02-26Complaint Investigation1 · Licensing Violation
Plain-language summary
A complaint investigation found that the facility failed to administer medication as ordered to a resident. The investigation substantiated this violation of Oregon residential care licensing rules. Families should be aware that proper medication administration is a core requirement for safe care.
“Failed to administer medication as ordered”
Full inspector notes
—: Failed to administer medication as ordered
2024-02-24Complaint Investigation1 · Licensing Violation
Plain-language summary
A complaint investigation found that the facility failed to provide a safe medication administration system. No further details about the specific violations or corrective actions are provided in the available information.
“Failed to provide a safe medication administration system”
Full inspector notes
—: Failed to provide a safe medication administration system
2024-02-22Complaint Investigation1 · Licensing Violation
Plain-language summary
A complaint was investigated regarding medication administration safety at this facility. The investigation found that the facility failed to provide a safe medication administration system, constituting a licensing violation.
“Failed to provide a safe medication administration system”
Full inspector notes
—: Failed to provide a safe medication administration system
2024-02-14Complaint Investigation1 · Abuse: Wrongful Restraint
Plain-language summary
A complaint was investigated alleging the facility failed to provide a safe environment. The investigation did not substantiate the complaint. No licensing violation was found.
“Failed to provide safe environment”
Full inspector notes
—: Failed to provide safe environment
2024-01-25Complaint Investigation1 · Licensing Violation
Plain-language summary
A complaint was investigated regarding a failure to administer medication as ordered. The inspection outcome was not finalized or was marked as not applicable, so the current status of this allegation is unclear. Families may want to contact the facility or the Oregon Department of Human Services for the final determination.
“Failed to administer medication as ordered”
Full inspector notes
—: Failed to administer medication as ordered
2024-01-22Complaint Investigation1 · Licensing Violation
Plain-language summary
A complaint was investigated alleging the facility failed to provide a safe environment. The investigation outcome was not substantiated, meaning no violation was found.
“Failed to provide safe environment”
Full inspector notes
—: Failed to provide safe environment
2023-12-22Complaint Investigation1 · Abuse: Neglect
Plain-language summary
A complaint investigation found that the facility failed to provide a safe medication administration system. The specific deficiencies identified indicate that residents' medications were not being managed according to licensing requirements.
“Failed to provide a safe medication administration system”
Full inspector notes
—: Failed to provide a safe medication administration system
2023-12-06Complaint Investigation1 · Abuse: Neglect
Plain-language summary
A complaint investigation found that the facility failed to provide a safe medication administration system. No outcome determination is documented in this record.
“Failed to provide a safe medication administration system”
Full inspector notes
—: Failed to provide a safe medication administration system
2023-12-05Complaint Investigation1 · Abuse: Neglect
Plain-language summary
A complaint was investigated alleging that medication was not administered as prescribed. The investigation found a licensing violation related to medication administration. The facility failed to give a resident medication according to the doctor's orders.
“Failed to administer medication as ordered”
Full inspector notes
—: Failed to administer medication as ordered
2023-12-04Complaint InvestigationNo findings
2023-12-03Complaint Investigation1 · Abuse: Neglect
Plain-language summary
A complaint was investigated alleging the facility failed to follow a resident's care plan. The investigation determined this complaint could not be substantiated. No violation was found.
“Failed to follow care plan”
Full inspector notes
—: Failed to follow care plan
2023-11-30Complaint Investigation1 · Licensing Violation
Plain-language summary
A complaint investigation found that the facility failed to administer medication as ordered to a resident. The violation was substantiated by the Oregon DHS Long-Term Care Licensing program.
“Failed to administer medication as ordered”
Full inspector notes
—: Failed to administer medication as ordered
2023-10-29Complaint Investigation1 · Licensing Violation
Plain-language summary
A complaint was investigated regarding failure to meet residents' scheduled and unscheduled needs. The investigation outcome was not substantiated, meaning no violation was found.
“Failed to meet the scheduled and unscheduled needs of residents”
Full inspector notes
—: Failed to meet the scheduled and unscheduled needs of residents
2023-10-10Complaint Investigation1 · Abuse: Neglect
Plain-language summary
A complaint was investigated regarding failure to properly plan care. The investigation outcome was not substantiated, meaning no violation was found.
“Failed to properly plan care”
Full inspector notes
—: Failed to properly plan care
2023-09-14Complaint InvestigationNo findings
2023-09-13Complaint Investigation1 · Licensing Violation
Plain-language summary
A complaint investigation found that the facility failed to provide a safe environment. The specific details of what safety hazard or condition was identified are not described in the available information. For a complete understanding of this finding, families should request the full inspection report from Oregon DHS Long-Term Care Licensing.
“Failed to provide safe environment”
Full inspector notes
—: Failed to provide safe environment
2023-09-08Complaint Investigation1 · Abuse: Neglect
Plain-language summary
A complaint investigation found that the facility failed to administer medication as ordered. No further details about the outcome or resolution are provided in this record.
“Failed to administer medication as ordered”
Full inspector notes
—: Failed to administer medication as ordered
2023-09-06Complaint Investigation1 · Abuse: Neglect
Plain-language summary
A complaint was received alleging the facility failed to provide a safe environment. The investigation did not substantiate the complaint; no violation was found.
“Failed to provide safe environment”
Full inspector notes
—: Failed to provide safe environment
2023-08-31Complaint Investigation1 · Licensing Violation
Plain-language summary
A complaint was investigated alleging the facility failed to provide a safe environment. The investigation outcome was not yet determined or finalized at the time this record was prepared. Families should contact Oregon DHS Long-Term Care Licensing for the final findings once the investigation is complete.
“Failed to provide safe environment”
Full inspector notes
—: Failed to provide safe environment
2023-08-29Complaint Investigation1 · Licensing Violation
Plain-language summary
A complaint investigation found that the facility failed to provide a safe medication administration system. No further details about the specific deficiencies or corrective actions were documented in the available report information.
“Failed to provide a safe medication administration system”
Full inspector notes
—: Failed to provide a safe medication administration system
2023-08-26Complaint Investigation1 · Licensing Violation
Plain-language summary
A complaint investigation found that the facility failed to provide a safe medication administration system. No further details about the nature of the safety failure or any resulting harm were provided in the inspection record.
“Failed to provide a safe medication administration system”
Full inspector notes
—: Failed to provide a safe medication administration system
2023-08-22Annual Compliance VisitNo findings
2023-08-20Complaint Investigation1 · Licensing Violation
Plain-language summary
A complaint was investigated alleging the facility failed to provide a safe environment. The investigation did not substantiate the complaint. No licensing violation was found.
“Failed to provide safe environment”
Full inspector notes
—: Failed to provide safe environment
2023-08-19Complaint Investigation1 · Licensing Violation
Plain-language summary
A complaint investigation found that the facility failed to provide a safe medication administration system. No further outcome information is available at this time.
“Failed to provide a safe medication administration system”
Full inspector notes
—: Failed to provide a safe medication administration system
2023-08-17Complaint Investigation1 · Abuse: Neglect
Plain-language summary
A complaint investigation found that the facility failed to properly plan care for a resident. No further details about the specific care planning deficiency or corrective actions are provided in the available documentation.
“Failed to properly plan care”
Full inspector notes
—: Failed to properly plan care
2023-08-14Complaint Investigation1 · Licensing Violation
Plain-language summary
A complaint was investigated that the facility failed to provide a safe environment. The inspection outcome was not yet determined at the time this summary was generated. Families should contact Oregon DHS Long-Term Care Licensing for the final findings once the investigation is complete.
“Failed to provide safe environment”
Full inspector notes
—: Failed to provide safe environment
2023-08-03Complaint InvestigationNo findings
2023-08-02Complaint Investigation1 · Abuse: Neglect
Plain-language summary
A complaint investigation found that the facility failed to properly plan care for a resident. No additional details about the nature of the care planning deficiency or its impact were provided in the inspection findings.
“Failed to properly plan care”
Full inspector notes
—: Failed to properly plan care
2023-07-27Complaint Investigation1 · Licensing Violation
Plain-language summary
A complaint was investigated alleging the facility failed to provide a safe environment. The investigation did not substantiate the complaint, meaning no violation was found. No further corrective action was required.
“Failed to provide safe environment”
Full inspector notes
—: Failed to provide safe environment
2023-07-25Complaint Investigation1 · Licensing Violation
Plain-language summary
A complaint was investigated alleging that the facility failed to provide a required service. The investigation did not substantiate the complaint, and no licensing violation was found.
“Failed to provide service”
Full inspector notes
—: Failed to provide service
2023-07-24Complaint Investigation1 · Licensing Violation
Plain-language summary
A complaint was investigated alleging that the facility failed to provide a service. The investigation did not substantiate the complaint.
“Failed to provide service”
Full inspector notes
—: Failed to provide service
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