Canyon Trails at Topanga Senior Living.

During today’s visit, LPAs requested resident /staff rosters, and conducted a physical plant tour, to ensure health and safety of the residents are protected and physical plant is in compliance with Title 22 Regulations. No health and safety hazards were noted during the visit. Allegation: Staff do not ensure the facility is free of foul odors. It was alleged that the facility hallway smells of urine and feces. To investigate the allegation, LPA toured the Assisted Living (AL) and Memory Care (MC) hallways, common areas, and residents’ rooms. During the tour LPA did not observe strong or persistent odors of urine/feces. Interviews were conducted with nine (9) residents residing in the MC and AL, the Executive Director, Memory Care Director, and six (6) Staff/Caregivers. The majority of residents described the facility as generally clean and odor free. Residents who were able to communicate stated that the housekeepers do daily light cleaning and weekly deep cleaning to their rooms. LPA checked random residents’ rooms and observed trash bins to be empty, and no soiled diapers were present inside residents’ rooms. Interviews with staff members stated that occasional short-lived odors may happen and described procedures for promptly cleaning incontinence related incidents happening in common areas and removing soiled linens and trash. All interviewees denied ongoing odor concerns and confirmed that hallways and common areas are cleaned and sprayed daily. Based on observations and interviews, the allegation that staff do not ensure the facility is free of foul odors is Unsubstantiated. Allegation: Staff do not ensure the food being served is of good quality. It was alleged that the Staff do not ensure the food being served is of good quality. To investigate the allegation, LPA interviewed nine (9) residents residing in the MC and AL, the Executive Director, Memory Care Director, the Chef and six (6) Staff/Caregivers. LPA observed the meal service and reviewed the facility’s description of menu planning and substitutions. Residents interviewed regarding meal quality, variety, and whether they were regularly served poor quality food. Residents confirmed that meals are acceptable and varied. Residents also stated that there is always alternative food for each mealtime and added that variety of sandwiches are always available as a substitute for the main meal. Interviews with staff members stated sandwiches are served at times as part of meal options when residents refuse the main meal. Continue on LIC9099-C 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 Interview with the Chef and review of weekly meal menu also confirmed that facility provides variety of good quality and nutritious food to all residents in care and they always have alternative food including deli sandwiches. Chef also added that the facility menu is being prepared, verified, and confirmed by the chef and the nutritionist. During the visit, the LPA observed residents being served lunch and did not notice any concerns regarding food quality. The meal provided appeared appropriate and well-prepared, and the LPA did not observe residents being served only sandwiches or any indication of poor-quality food. Based on observations and interviews, the allegation that staff do not ensure food served is of good quality is Unsubstantiated. Allegation: Staff do not ensure resident's personal belongings are safeguarded. It was alleged that staff do not ensure residents’ personal belongings are properly safeguarded. To investigate this concern, the LPA interviewed nine residents from the Memory Care (MC) and Assisted Living (AL) units, as well as the Executive Director, Memory Care Director, and six staff members, including laundry staff. Laundry staff explained their process for collecting, sorting, washing, drying, and returning clothing, noting that each resident follows an individual laundry schedule and that all loads are washed separately. They also stated that residents’ clothing is labeled with their names to prevent items from being misplaced. Residents interviewed reported that they have not experienced missing clothing after laundry service. Some residents mentioned that clean clothes are occasionally returned in bags, but staff later organize them in the closets. During room checks, the LPA observed only unwashed clothing in laundry baskets and did not find clean clothing stored in bags. Staff further explained that some Memory Care residents place their own clothes into bags because they believe they are preparing to leave the facility. All staff denied leaving clean clothing in bags for a long period of time after washing and stated that residents sometimes misplace their own items in different drawers or forget where they placed them. Staff also noted that residents, mainly residing in Assisted Living, occasionally give clothing to one another and later report the items missing. Interview with the Executive Director revealed that the facility conducted an internal investigation regarding a missing ring. Staff were interviewed and relevant areas were checked; however, no witness reported seeing or hearing anyone take the ring. The investigation did not reveal any suspicious behavior or evidence indicating how or when the ring went missing. Based on the observation and information gathered, the LPA did not obtain evidence that staff failed to safeguard residents’ belongings or that facility practices resulted in lost personal property. Therefore, the allegation is Unsubstantiated. Continue on LIC9099-C 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 Allegation: Staff restricted resident’s access to resident’s personal grooming items without authorization . It was alleged that staff restricted a resident’s access to personal grooming items without authorization. To investigate this concern, the LPA interviewed nine residents from the Memory Care (MC) and Assisted Living (AL) units, as well as the Executive Director, Memory Care Director, and six staff members. Staff explained that certain toiletry items may be secured based on individual resident needs—such as cognitive impairment or required supervision—and that items are provided during ADL care to ensure residents receive appropriate oral hygiene and grooming support. Staff also noted that all bathroom cabinets in the MC unit are kept locked to protect residents’ health and safety, as some residents may wander into others’ rooms. Residents interviewed reported that staff assist them with hygiene and always provide necessary items. During room checks in the MC unit, the LPA observed that bathroom cabinets were locked, and no hygiene or potentially unsafe items were accessible without supervision. Based on these observations and interviews, the LPA determined that the facility safeguards residents’ health and safety by securing bathroom cabinets in the Memory Care unit; therefore, the allegation is Unsubstantiated. No Deficiency cited during today's visit. Exit interview conducted and a copy of this report signed and delivered.

Licensing Program Analyst (LPA) Perchui Milena Khurshudyan, conducted unannounced Case Management visit - Incident to this facility and met with Peter Bonilla - Executive Director (ED) and Liliana Solorzano - Resident Care Director (RCD). LPA disclosed the reason for the visit. Today’s case management visit is to follow up on special incident report (SIR) reported to Community Care Licensing (CCL) on 10/25/2025 and to obtain additional information regarding the incident. On October 25, 2025, Community Care Licensing (CCL) received a Special Incident Report (SIR) from Memory Care Program Director – Diane Parras, reporting that Resident #1 (R1) residing in room # 223 in Memory Care Unit, attempted to escape from the facility. Interview with the ED and RCD revealed that R1 transferred to Memory Care unit two (2) days prior to the incident and did not show any signs of aggression or unusual behavior. Interview with R1’s roommate Resident #2 (R2) revealed that the day of the incident R1 was standing up at the sliding door starring outside and was walking inside the room not allowing R2 to sleep. R2 heard the sliding door open, however, fell asleep and couldn’t recall anything else after that. Additionally, interviews with staff revealed that approximately 2:20 am Staff 1 (S1) conducted routine checkup to R1s room and observed that R1 was still awake. Interviews also revealed that S1 came back again at around 2:35am and discovered that R1 managed to take off the installed hatch lock from the sliding door and had bed sheets tied on the balcony and climbed down to first floor landing in room # 121 balcony. 911 was immediately initiated and R1 got transferred to Northridge Hospital where R1 got evaluated and no fractures and / or injuries were found. After evaluation, R1 transferred to Kaiser Woodland Hills for further care and was admitted with diagnosis of paranoia. Continue on LIC809-C 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 LPA conducted physical plant tour, checked six (6) random residents’ rooms and observed all residents’ rooms have balconies and sliding doors. Additionally, LPA observed and confirmed that all rooms have hatch locked installed on each sliding door which does not allow the doors to open beyond six (6) inches. After the incident, the management installed additional hatch locks and security alarm signals on the upper part of all sliding doors to protect residents’ safety and prevent incidents in the future. Lastly, during today’s visit, LPA requested the maintenance staff to remove one of the hatches and observed that it is not possible even for maintenance staff to remove the hatch lock without proper tools. The removal process took about 5 minutes. The facility followed all the appropriate protocols to prevent R1's elopement; and therefore, no deficiencies will be issued during today’s visit. Exit interview conducted, copy of the report delivered.

On 9/18/2025, Licensing Program Analyst (LPA) Perchui Milena Khurshudyan arrived at this facility to conduct a required Annual Inspection. Upon arrival LPA introduced herself at the front desk by showing her department badge, was greeted by the Executive Director (ED) Bonilla Peter and the Assisted Living Director (ALD) Liliana Solorzano. LPA explained the reason for the visit and requested staff and residents’ rosters for review. LPA Khurshudyan reviewed the required postings on a wall and used the inspection tool to complete today's visit. A tour of the physical plant was conducted at around 10:00am and the following was noted: The facility is fire cleared for one hundred twenty (120) Ambulatory residents, of which one hundred (100) may be Non-Ambulatory, and twenty (20) may be Bedridden. The facility also has a hospice waiver for twenty (20) residents. The facility is currently occupying ninety-six (96) residents. There is one main entrance being utilized at the facility. The facility is two-story building and has two (2) elevators, one for each wing: Memory Care unit and Assisted Living, LPA checked both elevators operate properly. The facility has a total of ninety (90) rooms. Assisted living with private rooms for all residents, and Memory Care Unit with private and/or shared rooms. Continue on LIC809-C 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 LPA observed four (4) common bathrooms throughout the facility, all four bathrooms appeared clean and were functional. Bathrooms had signs, grab bars and paper towels. The kitchen is sufficiently stocked with at least two (02) days perishable and seven (07) days of non-perishable food. LPA observed a walk-in refrigerator and freezer stocked with adequate amount of frozen and fresh foods wrapped and stored appropriately. Food storage and preparation areas were clean and inaccessible to pests. Knives and sharps are observed to be locked, under supervision, and inaccessible to residents. A dietitian visits the facility every month. The daily menus were posted and available in the dining area. A restricted diet menu was also available for residents requiring special diets. The kitchen closes at 7:00pm and reopens at 5:30am. The common areas and dining room appeared neat and clean. The activity room and TV room were nicely furnished. The monthly activity schedule was posted and available for residents. The facility maintains a comfortable temperature at 73°F-75°F. The smoke and carbon monoxide detectors are hardwired, interconnected and centralized with automatic dispatch to the Los Angeles Fire Department. Last fire inspection was done on 2/24/2025. Fire extinguishers were located throughout the facility and observed to be fully charged and last inspected on 9/6/2024. LPA was informed that service date is already scheduled for next week and the service materials will be provided to LPA right away. LPA observed at least thirteen (13) fire extinguishers throughout the facility. LPA toured a random selection of resident rooms. All bedrooms were properly furnished and had appropriate bedding, linens and a lighting system. The call signal system was tested and functioned properly. Caregivers responded to call signals withing 1-2 minutes. Hallways were odorless and free of obstructions. Residents have enough personal hygiene products. The bathrooms were checked for cleanliness and proper operations. Towels and washcloths are not shared. There was enough clean linen available in each resident room. Hot water temperature measured between 114.3 and 117.2 degrees Fahrenheit. There is a separate Medication Room for Assisted Living and for Memory Care Unit. LPA observed properly labeled medications and residents’ medical files to be locked and inaccessible to residents in care. The facility maintains a complete first aid kit. The facility has three (3) laundry rooms located in the Assisted Living unit. The Laundry rooms observed to be locked. There is a resident laundry room on the second floor of the Assisted Living unit. Cleaning supplies, chemicals and detergents are stored inside the locked closets and inaccessible to residents. The facility has nice outdoor furniture with a covered shaded area for residents and visitors. The facility does not have a swimming pool/body of water. All pathways are clear of obstruction. Continue on LIC-809C 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 Between 11:35pm -1:55pm LPA conducted records review of ten (10) staff files and ten (10) residents’ records. Files were complete and updated. LPA collected LIC500, LIC9020. No health and safety hazards noted during today’s visit. No citations issued during today's visit. Exit interview conducted. Copy of this report provided.

Allegation: Facility elevator is in disrepair. It was alleged that one of the facility elevators is in disrepair and has been out of service for at least four (4) months. During the physical plant tour, conducted on 03/27/25, LPA observed one (1) out of two (2) elevators was not operational. The interview with the Building Service Director revealed that the facility received new elevator parts in February of 2025 and the installation process started on 3/5/2025. LPA was also informed that the elevator will be fixed and fully operational by 04/01/2025. Moreover, the Building Service Director informed LPA that all non-ambulatory residents, visitors and family members are currently using the second elevator around the facility and those that are capable use the stairs, the staff members are impatient to finalize the process to have both staff and residents’ transfers with less complications. Lastly, during today’s visit LPAs used both elevators and observed that two (2) out of two (2) elevators are currently in good repair and operational. Based on LPAs inspection, observation, records review, and interviews, there is enough evidence to verify that the Executive Director of the facility and the Corporate took proper actions to handle the situation to repair the elevator. Additionally, all documents confirmed the receipts and the new parts invoices of the second elevator. Therefore, the allegation is UNSUBSTANTIATED. Exit interview conducted and signed report delivered.

On 5/7/2025 at 2:00pm, Licensing Program Analyst (LPA) Perchui Milena Khurshudyan conducted an unannounced Case Management-Other visit to the above facility. LPA met with the Executive Director Peter Bonilla and explained the reason for the visit. LPA was informed that Resident #1 (R1) and Resident #2 (R2) who have been relocated from Santa Clarita Hills Senior living are currently residing in the above facility. At 2:20pm LPA requested LIC9020 and reviewed which confirmed that R1 and R2 are residing the above-mentioned facility. No deficiencies issued during today’s visit. Exit interview conducted and copy of this report signed and delivered.

Licensing Program Analyst (LPA) Abeye Duguma, Perchui Milena Khurshudyan and Angelica Segovia met with the Executive Director, Ivan Saa, for a Required One (01) Year visit. LPA explained the reason for the visit. A tour of the physical plant was conducted at around 10:00 AM and the following was noted: There is one main entrance being utilized at the facility. LPAs toured a random selection of resident rooms. All bedrooms were properly furnished and had appropriate bedding and linens. There were bathrooms in each of the resident rooms. Bathrooms were properly supplied and had functional fixtures. Hot water temperature measured between 106.4 and 118.5 degrees Fahrenheit. The facility is fire cleared for one hundred twenty of which one hundred (100) may be non-ambulatory and twenty (20) bedridden and a hospice waiver for twenty (20). The facility is currently occupying ninety-two (92) residents. The facility has outdoor furniture with a covered shaded area for residents and visitors. The facility does not have a swimming pool/body of water. The garage is currently being used for parking. Laundry detergents, cleaning agents and other toxins are locked away. Kitchen is sufficiently stocked with at least two (02) days perishable and seven (07) days non-perishable food. Frozen foods are wrapped and stored appropriately. Food storage and preparation areas are clean and inaccessible to pests. Knives and sharps are observed to be locked and inaccessible to residents. (continued on LIC 809-C) 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 Kitchen closes at 7:00p.m. and reopens at 5:00a.m. The common and dining room are neat and clean. The facility maintains a comfortable temperature at 74°F. The smoke and carbon monoxide detectors are hardwired, interconnected and centralized with automatic dispatch to the Los Angeles Fire Department. Fire extinguishers located throughout the facility and observed to be fully charged and last inspected 09/06/2024. The residents' rooms are adequately furnished with appropriate lighting system. Hallways are well lit. Residents have enough personal hygiene product provided by the licensee. The bathroom was checked for cleanliness and proper operations. Towels and washcloths are not shared. There was enough clean linen available in each resident room. During the physical plant tour, LPAs experienced malodor in multiple rooms and hallways. This will be addressed on complaint control 31-AS-20241126090947. LPAs observed medication to be locked and inaccessible to residents. Facility maintains a complete first aid kit. No other health and safety hazards noted during the visit. Exit interview conducted. Copy of this report issued.

Between 1:15pm – 2:30pm LPA Khurshudyan interviewed the Executive Director, Assisted Living Director and R1. It was reported that Staff mismanages resident's funds. Records review, interviews with staff and R1 revealed that all finances are being handled by the billing department. Additionally, Staff at the facility has no control over any resident's finances. ED provided documents were it was stated that R1 has full control over her finances and her payments are supposed to be paid through her long term care insurance directly to the billing department. R1 also stated that she has long term care insurance and payments are paid through insurance. Based on interviews and documentation review, there is insufficient evidence to verify that staff mismanaged resident's finances. Therefore, the allegation above noted allegation is deemed UNSUBSTANTIATED at this time. Exit interview conducted and copy of this report signed and delivered.

previously obtained from the facility. At the time of this visit at 11:10a.m., LPA Alvizar-Ettima and RCD conducted a physical plan tour. During inspection, at approximately 11:30a.m. LPA attempted to interview nine (09) out of fifty-five (55) residents residing at Generation Unit. However, they were unable to respond to LPA’s questions. 1. Due to insufficient staffing, resident was not checked on time. It was alleged that R1 passed away in their room and staff did not know R1 had passed due to short staffing. S taff interviews reveal that they have sufficient staffing to check on residents timely. Resident Care Director (RCD) indicated that Generation Unit has a total of five (05) staff during the morning and evening shifts. There are three (03) staff during night shift. Residents are being checked out every two hours and as needed. They did not receive any complain about insufficient staffing. During this visit LPA observed residents in Generation Unit and they appeared to be clean and well groomed. A review of facility staff schedule supported the information provided by the staff Based on observation, interviews and records review there is an insufficient information to support the allegation. Therefore, the allegation is UNSUBSTANTIATED at this time. 2. Staff locked resident in room. It was alleged that staff would lock resident (R1) in room residing on the Generation Unit because R1 was a wander risk. Resident Care Director (RCD) and staff interviews reveal that the residents are not locked in the room. All bedroom doors can only be locked from inside by the resident. However, all staff members have a master key and can easily gain access. Interview with three (03) staff that provide care in the Generation Unit revealed that doors are always unlocked, when the resident is in the room, and the staff checks on them every two hours. Some residents carry their own key however they can always open the door from inside the room. RCD and staff indicated that when residents are out in common areas all resident doors are kept locked to prevent wandering residents from entering. During inspection, LPA visited five (05) random selected rooms including R1’s and observed that the door has no auto lock and can easily be opened. However, the door is kept locked from the outside and only a staff member with master key can gain access. Based on interviews and observation there is an insufficient information to support the allegation. Therefore, the allegation is UNSUBSTANTIATED at this time. No health and safety hazard are noted during this visit. Exit interview is conducted and copy of report was provided.

Staff unlawfully evicted a resident while in care: Regarding the above allegation, interviews with the Administrator, and Resident Care Director revealed that the facility did not issue an eviction notice to Resident # 1 (R1). R1 was hospitalized on 11/27/2023. Once the facility was notified of changes in R1’s level of care, the facility made necessary arrangements prior to R1’s discharge from the hospital on 12/04/2023. The Licensee completed a new care plan for R1 and communicated with R1’s responsible party to hire 1:1 caregiver due to R1’s higher level of care. Although, the facility discussed the changes with R1’s responsible party, and they agreed to new terms, the Psychiatrist suggested that it would be better for R1 to be moved to another facility due to having unexplained suicidal episodes that triggers him/her not wanting to be at this facility. Four (4) days later on12/08/23, after R1 got discharged from the hospital, R1’s family decided to relocate R1 to a new facility without giving the facility a 30-day notice. Lastly, the total balance for 1:1 caregiver, hired through a 3 rd party, was not paid by the family. Based on the interviews, review of the documents obtained, the allegation, “Staff unlawfully evicted a resident while in care” is unsubstantiated at this time.