Silverado Senior Living - Calabasas.
Silverado Senior Living - Calabasas is Ranked in the bottom 9% on citation severity among California peers with 7 CDSS citations on record; last inspected Mar 2026.




A large home, reviewed on public record.
Compared to 93 California facilities with a similar number of beds.
RCFE memory care · 36-month window. Higher percentile = better performance on inspection record. Source: California Dept. of Social Services · Community Care Licensing.
among peers to rank.
Rankings based on 36-month CDSS inspection data. Severity and frequency: fewer citations = higher percentile. Repeat rate: lower repeat citation share = higher percentile.
FACILITY WATCH · BETA
Silverado Senior Living - Calabasas has 7 citations on record. Know the moment anything changes.
New findings, complaint investigations, or status changes — emailed to you free.
Citation history, plotted month by month.
7 deficiencies on record. Each bar is a month with a citation.
Finding distribution
7 total · 36 monthsScope × Severity (CMS A–L)
The rules that apply to this facility.
State requirements with the exact regulation citation, plain-language explanation, and a question to ask on tour. Rules this facility has been cited for appear first.
Plain language
Because a facility markets dementia or Alzheimer's care, state law mandates higher training standards: 12 hours of initial dementia training (6 hours before a staff member works independently with residents, 6 more within the first 4 weeks), 8 hours of annual dementia in-service every year thereafter, and an administrator must include 8 hours of dementia-specific continuing education in every 2-year recertification cycle. Training must cover individualized care plans, behavioral expressions, appropriate supervision, and the facility's dementia care philosophy.
Ask on tour
“Can you show me each direct-care staffer's most recent dementia training certificate, and tell me when their next refresher is due?”
Questions to ask before you visit.
A short pre-tour checklist tailored to Silverado Senior Living - Calabasas's record and state requirements.
The facility has 12 serious citations on file across all inspections — can you provide your corrective-action plan for each cited item, and show families any documentation of remediation steps taken?
Ask the operator on tour. Take notes and compare answers across facilities you visit.
20 complaints are on file with CDSS — were any substantiated, and what remediation did the facility take in response to substantiated findings?
Ask the operator on tour. Take notes and compare answers across facilities you visit.
The March 12, 2026 inspection cited 1 dementia-care deficiency under §87705 or §87706 — can you provide your corrective-action plan for the cited requirement, and show families the documentation of remediation steps taken?
Ask the operator on tour. Take notes and compare answers across facilities you visit.
Every inspection visit, verbatim.
13 inspections in the public record, most recent first. Click any row to expand — cited rows open automatically.
2026-03-12Other VisitNo findings
Plain-language summary
A routine annual inspection found the facility in compliance with state regulations. Inspectors checked bedrooms, bathrooms, common areas, the kitchen, staff and resident files, emergency plans, and medication records, and found them all in proper order; one resident's medications lacked required pharmacy documentation, but the facility committed to using its own centralized record system going forward. Staff and resident interviews raised no concerns.
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Licensing Program Analysts (LPAs) Kelly Dulek and Quoc Huynh conducted an unannounced required annual visit. Upon arrival, LPAs were greeted by the front desk staff and met with Administrator Patrice O'Grady shortly thereafter. Entrance interview conducted. Beginning at 10:25AM, the LPAs, along with Administrator, toured the physical plant areas inside and outside to ensure there are no health and safety hazards and facility is in compliance with Title 22 Regulations. The following was observed: BEDROOMS/RESTROOMS: The LPAs observed a random selection of ten (10) resident rooms, all of which contain private restrooms. All bedrooms were furnished appropriately with clean linens, furnishings and sufficient lighting. Separate carbon monoxide detectors and smoke detectors were tested in various resident rooms and all functioned properly at the time of the visit. Restrooms were clean, sanitary and in operating condition with grab bars and non-slip surfaces. Water temperature was tested in various resident restrooms and temperatures ranged from 113.0 to 117.1 degrees Fahrenheit. COMMON SPACES: The facility contains multiple common areas throughout, including but not limited to: two (2) dining areas, three (3) activity/snack areas, common entry area, and a spa room. Walls and flooring were checked for cleanliness and good condition. Department required postings were found in the front lobby near the restrooms. Fire extinguishers were charged and serviced 09/11/2025. EXTERIOR: The facility has several enclosed courtyards with appropriate outdoor seating for resident use. The swimming pool on the premises was observed to be locked. Report Continued on LIC 809-C 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 FOOD SERVICE: LPAs observed the facility's commercial kitchen, which was locked and inaccessible to residents in care. Kitchen appeared to be clean and appliances operable. Facility has sufficient supply of both perishable and non-perishable food, along with emergency food and water. The facility has a system for special diets, including a visual board and diet cards to ensure residents' special diets and dietary preferences are recognized. Storage for chemicals is separate from food storage, per regulation. FILES: Record review began at 11:19AM. The LPAs reviewed a selection of five (5) staff files for documents including, but not limited to: health screening, TB test results, background clearance, and training records. All staff records reviewed were observed to be complete and in compliance with regulation at this time. The LPAs reviewed five (5) resident files for but not limited to: physician's report, needs and service appraisals, personal rights. All five (5) resident files reviewed contained all required documents. INFECTION CONTROL/EMERGENCY DISASTER PLAN: LPAs reviewed both the facility's infection control plan and emergency disaster plan. Both documents were observed to be complete and updated annually as required. The facility conducts emergency disaster drills on each shift quarterly, with the last disaster drill documented on 02/19/2026. Fire system 5-year inspection was completed on 05/16/2024 and the annual inspection was completed on 08/05/2025. No defects were noted during either inspection. MEDICATION REVIEW: Began at 01:47PM; LPA Huyhn, along with facility nurse, reviewed medications for five (5) residents. One resident (Resident #1-R1) did not have a centrally stored medication and destruction record (CSMDR), although R1's medications are being centrally stored by the facility. Nurse explained that the pharmacy sends the CSMDRs for the residents, however R1's prescriptions are filled at another pharmacy that does not provide a CSMDR. Administrator indicated that going forward, the facility will utilize Silverado's CSMDR, which meets the licensing requirements. All medications reviewed appeared to be administered as prescribed. INTERVIEWS: Throughout the visit, LPAs interviewed five (5) staff and five (5) residents. No concerns were noted. No deficiencies cited. Exit interview conducted and a copy of this report was provided.
2025-12-16Annual Compliance VisitNo findings
Plain-language summary
On December 12-13, 2025, the facility self-reported an incident in which one resident alleged sexual assault by another resident; the facility immediately placed the alleged aggressor on one-on-one supervision, notified families, and contacted police. During a follow-up visit, inspectors toured the facility, found no immediate health and safety hazards, and cited no deficiencies. The case has been referred for further investigation.
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Licensing Program Analyst (LPA) Kelly Dulek conducted a Case Management - Incident visit regarding a self-reported incident. LPA met with Administrator Patrice O'Grady and explained the reason for the visit. A suspected abuse report was emailed to the Woodland Hills Regional Office (RO) on Friday night 12/12/2025. Corresponding incident report related to Resident #1 (R1) and Resident #2 (R2) was emailed to the RO on Saturday 12/13/2025. Incident Report indicated R1 reported to facility staff that R2 had sexually assaulted R1. Immediately following R1's reporting of the incident, the facility placed R2 on 1:1 care, informed both residents' responsible parties, and reported to local police. Police responded to the facility and a police report was filed. During LPA's visit today, LPA discussed the incident report with Administrator at 11:34AM, toured the facility with Administrator at 11:52AM and LPA obtained copies of pertinent documents. No immediate health and safety hazards were identified during facility tour. Administrator was informed that the incident was referred to Community Care Licensing Division's Investigations Branch (IB). If after reviewing all information further investigation is warranted, LPA and/or IB investigator may return at a later date. No deficiencies cited during today's visit. Exit interview conducted. A copy of the report was provided.
2025-09-03Complaint InvestigationSubstantiatedType A · 2 findings
Plain-language summary
A complaint investigation found that a resident developed three stage 3 pressure wounds while living at Silverado Senior Living Calabasas, with the first wound identified in April 2023 but home health services not arranged until May 2023 (over a month later) and a gap in wound care occurring between July and August 2023; staff documented the wounds as "boils" rather than pressure injuries and were unable to explain why. The investigation also found that the facility did not properly notify the state about these wounds and retained the resident despite the wounds being a prohibited health condition that requires either hospice care or state approval—the resident was not admitted to hospice until October 2024, long after the wounds developed.
“Based on interview and record review, the licensee did not comply with the above cited section, as staff noted R1 had changes in their skin beginning on 04/20, but did not have home health until 05/24, R1's family member was not made aware until 05/31/23, which posed an immediate health risk to R1”
“Based on interview and record review, the licensee did not comply with the above cited section, as R1 had documented stage 3 pressure injuries as well as total ADL care and R1 was not admitted to hospice care at that time, which posed an immediate health risk to persons in care.”
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documents, physician’s documents and wound care records. LPA then reviewed all information obtained by Investigator Seng. The following was then determined: Allegation “Neglect/lack of care led to Resident #1 (R1) sustaining multiple pressure injuries:” The complaint alleges that R1, who is a former resident of Silverado Senior Living Calabasas, sustained at least three (3) stage three pressure injuries while in care at the facility. Record review revealed that R1 moved into the facility on 12/23/2020. R1’s diagnoses listed on the physician’s report dated 12/26/2022 included but were not limited to: dementia, type 1 diabetes and hypertension. R1 was noted to be non-ambulatory and required assistance with transfers. At that time, R1’s physician indicated R1 had no history of skin condition or breakdown. Facility care notes indicated that R1 had a “boil” on their right buttocks noted on 04/20/2023. Home health certification and plan of care with a certification period of 05/24/2023 – 07/22/2023 with provider listed as Sunset Healthcare, Inc. indicated a diagnosis of “pressure ulcer of right buttock.” Plan of care included “stage 3 pressure ulcer wound care and status until further orders from MD.” Review of documents provided revealed the facility reached out to R1’s family member requesting a change in Home Health provider on 07/24/2023. Initial consult with Wound Masters occurred on 08/07/2023 which indicates “per caregiver, [R1] previously had an abscess at that location that self-ruptured.” Site of the wound was listed as right posterior thigh/leg. It is unclear when R1 sustained this pressure injury, as facility charting is incomplete, with entry on 07/28/2023 indicating “home health eval for wound care to right medial buttocks wound,” however, no mention of the posterior thigh wound and no additional entries were made until 08/11/2023. It also appears that no home health was contracted or provided from 07/23/2023 to 08/07/2023. Interview with medical professional revealed that due to observed fat layer exposed, the thigh wound was categorized as a stage 3 wound. A third wound was assessed on 10/02/2023 on R1’s right gluteal fold, buttock. This wound was listed as a “pressure ulcer stage 3.” Wounds treated by Wound Masters were recorded as resolved on 01/22/2024. Interview with facility staff revealed the resident was repositioned every 2 hours, however, LPA did not observe any documentation of repositioning. Staff stated that they were unaware of any pressure injuries on R1 and staff referred to R1’s documented pressure injuries as “boils.” Even when IB investigator showed staff home health notes indicating R1’s wounds were labeled “pressure ulcer” or “pressure injury,” staff stated they had “no idea” why they had documented these wounds as boils or blisters. Although R1 had no history of skin breakdown prior, R1 sustained 3 (three) documented stage three wounds while in care at the facility. Based on information Report Continued on LIC 9099-C 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 gathered during the course of the investigation, there is sufficient evidence to support the allegation; therefore the allegation “neglect/lack of care led to Resident #1 sustaining multiple stage three pressure injuries,” is deemed SUBSTANTIATED at this time. Allegation “Facility did not seek timely medical care for R1 resulting in the facility retaining a resident with a prohibited health condition:” The complaint alleges that facility staff did not seek timely medical treatment for R1’s wounds. As outlined above, the facility staff noted a “boil” on R1’s right buttock on 04/20/2023, however, home health services were not contracted to provide service for the stage 3 wound until 05/24/2023, over a month after the skin abnormality was identified. According to R1’s family member, they were not notified of the pressure injury until 05/31/2023. The Regional Office received no written notification of any of R1’s 3 (three) pressure injuries. Also, as outlined above, R1 did not have home health services to care for R1’s wound(s) from 07/23/2023 until 08/07/2023. During the intake assessment, Wound Masters identified a second wound. It is unclear when the second wound occurred, as the facility’s care notes were incomplete. Although the facility did assist in contracting home health services for R1’s wounds, there was a delay in beginning services and a lapse in coverage between providers. Additionally, stage 3 and stage 4 wounds are considered prohibited health conditions under Title 22 regulations and residents with prohibited health conditions cannot be retained at the level of care Silverado is licensed to provide as a Residential Care Facility for the Elderly (RCFE.) Under the facility’s approved hospice waiver, residents that are contracted for third-party hospice services can be retained with prohibited health conditions. However, record review and interview revealed that R1 was not admitted to hospice care until 10/01/2024, well beyond the time R1 had the 3 (three) identified wounds. Additionally, record review revealed R1’s physician’s report dated 12/26/2022 indicated R1 lacked the capacity to bathe, dress/groom or feed themselves, nor could R1 care for their own toileting needs or manage their own cash resources. Therefore, according to R1’s physician, R1 required full ADL (activities of daily living) care, which is also a prohibited health condition under Title 22 regulations. LPA reviewed documents sent to the Woodland Hills Regional Office and did not find an exception request to retain R1 with either prohibited health condition. Based on information gathered during the course of the investigation, there is sufficient evidence to support the allegation; therefore the allegation “facility did not seek timely medical care for R1 resulting in the facility retaining a resident with a prohibited health condition,” is deemed SUBSTANTIATED at this time. Report Continued on LIC 9099-C 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 Pursuant to Title 22, California Code of Regulations and/or CA Health and Safety Code, the following deficiencies were cited (refer to LIC 9099-D.) Administrator was informed that failure to correct the deficiencies may result in civil penalties. Exit interview conducted, appeal rights discussed and a copy of this report and appeal rights were provided.
2025-03-26Complaint InvestigationMixedType A · 1 finding
Plain-language summary
This complaint investigation covered two allegations: a resident's fall during a transfer on August 30, 2024, and whether inadequate staffing caused it. A single staff member transferred the resident alone using a lift despite knowing the resident required two-person assistance and facility policy; the resident fell, sustained a brain bleed, and died on October 3, 2024—the staff member's failure to request help was found to violate policy and was substantiated as neglect. The allegation of inadequate overall staffing levels was not substantiated, as the facility had sufficient staff available at the time; the problem was the staff member's choice not to call for assistance.
“Based on interview and record review, the licensee did not comply with the above cited section as S1 did not transfer R1 per R1's care plan, which resulted in R1 falling, sustaining injury, and R1 passed away as a result, which posed an immediate health and safety risk to persons in care.”
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and other relevant parties on the following dates: 10/16/2024,10/18/2024, 10/19/2024, 11/07/2024, 11/11/2024, 02/26/2025, 02/27/2025, and 03/04/2025. Investigator Garcia also reviewed medical records for Resident #1 (R1). LPA Dulek reviewed information obtained from all sources. The following was then determined: The complaint alleges that while being transferred using a Hoyer lift, R1 fell, causing a brain hemorrhage, resulting in R1’s death. An incident report was submitted to the Woodland Hills Regional Office on 09/03/2024 indicating R1 fell while Staff #1 (S1) was attempting to transfer R1 while using a Hoyer Lift. Staff interviews and documents reviewed indicate that R1 was a high fall risk and R1 required a 2-person transfer assist. Care Plan and Silverado policy states “Transfers – 2-person assist. Provide resident with 2-person physical assist to increase independence and ensure safety in transfers.” However, S1 admitted that although they were aware of Silverado policy and R1’s care plan, S1 did not call for assistance transferring R1 on the morning of 08/30/2024. As S1 pulled the lift back with the sling attached and R1 in the sling, S1 lost control of the lift and the lift tilted to one side. S1 admitted that due to S1’s stature and R1’s weight, S1 could not regain control of the lift, resulting in the lift falling, R1 hitting their head on the floor and causing a head injury. S1 called for assistance from the facility LVN on duty. R1 was assessed for injury and noted to be awake, but had a blank stare, was unresponsive to light and not blinking. 9-1-1 was called and R1 was taken to the hospital for further medical treatment. R1 was admitted to the hospital in critical care due to the head injury sustained at the facility. R1 was diagnosed with a subdural hematoma measuring 6 mm in maximal depth with a 2 mm midline shift to the left. R1 was discharged from the hospital to a Skilled Nursing Facility before returning to Silverado Senior Living Calabasas on 10/01/2024. R1 was admitted to hospice on the date of their return. R1 passed away under hospice care on 10/03/2024. Immediate cause of death listed on Certificate of Death was Traumatic Subdural Hematoma. Manner of death was listed as accidental as a result of injury sustained due to “fall in hospice facility” on 08/30/2024. Based on interview and record review, the preponderance of evidence standard has been, therefore the allegation “neglect/lack of care leading to questionable death” is deemed SUBSTANTIATED at this time. A $500 immediate civil penalty is assessed today. The Administrator was informed that additional civil penalties might be assessed based on Health and Safety Code 1569.49(e) and/or 1569.49(f). Pursuant to Title 22, California Code of Regulations and/or CA Health and Safety Code, the following deficiency is cited (refer to LIC9099-D). Exit interview conducted, appeal rights discussed, and a copy of this report was provided. 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 and other relevant parties on the following dates: 10/16/2024,10/18/2024, 10/19/2024, 11/07/2024, 11/11/2024, 02/26/2025, 02/27/2025, and 03/04/2025. Investigator Garcia also reviewed medical records for Resident #1 (R1). LPA Dulek reviewed information obtained from all sources. The following was then determined: The complaint alleges that inadequate staffing led to R1 falling during transfer, resulting in injury. An incident report was submitted to the Woodland Hills Regional Office on 09/03/2024 indicating R1 fell while Staff #1 (S1) was attempting to transfer R1 while using a Hoyer Lift. Staff interviews and documents reviewed indicate that R1 was a high fall risk and R1 required a 2-person transfer assist. Although S1 was aware of both Silverado policy and R1’s care plan, on the morning of 08/30/2024, S1 chose to transfer R1 alone. S1 stated they believed other staff to be busy assisting other residents at that time and S1 did not wish to “bother them.” S1 admitted they made a mistake and should have called for a second staff to assist with the transfer. Interviews and staff schedule review indicate at the time of the incident, there were 6 total care staff, 1 (one) LVN, and 1 (one) medication technician present at the facility on the date of the incident. The census on 08/30/2024 was 52 residents. At the time of the incident, 5 (five) caregivers were each assigned to care for their own specific group of residents and the additional caregiver was working as a floater, to assist with 2-person transfers and assist as needed with residents. S1 admitted they do have the ability to call for assistance, but on the date of the incident S1 did not request assistance. Management staff did “write up” S1 as a result of the policy violation. Based on the information obtained during the investigation there is insufficient evidence to corroborate the allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation “neglect/lack of supervision – inadequate staffing to transfer resident in care, resulting in resident falling” is deemed UNSUBSTANTIATED at this time. No citations issued related to the above allegation. Exit interview conducted. A copy of today’s report was provided.
2025-03-13Other VisitType B · 1 finding
Plain-language summary
This was an unannounced annual inspection in which inspectors found the facility's physical plant, staffing records, emergency plans, and resident files to be in order. However, inspectors identified a medication documentation issue: one resident's Vitamin B complex prescription lacked a start date and appeared to have one pill unaccounted for, and another resident's acetaminophen supply did not have documentation showing whether pills were used or came from a house supply. The facility was notified of this deficiency and warned that failure to correct it could result in civil penalties.
“Based on observation during medication review, the licensee did not comply with the section cited above as counts for 2 (two) of R1's medications do not match and the documentation does not reflect the discrepancy, which poses a potential health risk to persons in care. POC Due Date: 03/27/2025 Plan of Correction 1 2 3 4 Administrator agreed to review medication procedures with all staff who administer medications. Administrator will ensure completion of the training and will provide a copy of the training materials and attendee roster to LPA by POC due date.”
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Licensing Program Analysts (LPAs) Kelly Dulek and Quoc Huynh conducted an unannounced required annual visit. Upon arrival, LPAs were greeted by the front desk staff. LPAs were informed Administrator would be at the facility shortly. LPAs informed facility management of the reason for today's visit. Administrator Patrice O'Grady arrived at the facility at 10:05AM. Entrance interview conducted. Beginning at 11:34AM, the LPAs, along with Administrator, toured the physical plant areas inside and outside to ensure there are no health and safety hazards and facility is in compliance with Title 22 Regulations. The following was observed: BEDROOMS/RESTROOMS: The LPAs observed a random selection of 10 (ten) resident rooms, all of which contain private restrooms. All bedrooms were furnished appropriately with clean linens, furnishings and sufficient lighting. Smoke detectors and separate carbon monoxide detectors were tested in various resident rooms and all functioned properly at the time of the visit. R estrooms were clean, sanitary and in operating condition with grab bars and non-slip surfaces. Water temperature was tested in various resident restrooms and temperatures ranged from 113.5 to 115.3 degrees Fahrenheit. COMMON SPACES: The facility contains multiple common areas throughout, including but not limited to: 3 (three) dining/activity areas, common entry area, and a day room. Walls and flooring were checked for cleanliness and good condition. Department required postings were found in the front lobby near the restrooms. Fire extinguishers were charged and serviced 09/19/2024. EXTERIOR: The facility has several enclosed courtyards with appropriate outdoor seating for resident use. The swimming pool on the premises was observed to be locked. FOOD SERVICE: LPAs observed the facility's commercial kitchen, which was locked and inaccessible to residents in care. Kitchen appeared to be clean and appliances operable. Facility has sufficient supply of Report Continued on LIC 809-C 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 both perishable and non-perishable food, along with emergency food and water. The facility has a system for special diets, including a visual board and diet cards to ensure residents' special diets and dietary preferences are recognized. Storage for chemicals is separate from food storage, per regulation. FILES: The LPAs reviewed a selection of 5 (five) staff files for documents including, but not limited to: health screening, TB test results, background clearance, and training records. All staff records reviewed were observed to be complete and in compliance with regulation at this time. The LPAs reviewed 5 (five) resident files for but not limited to: physician's report, needs and service appraisals, personal rights. All 5 (five) resident files reviewed contained all required documents. INFECTION CONTROL/EMERGENCY DISASTER PLAN: LPAs reviewed both the facility's infection control plan and emergency disaster plan. Both documents were observed to be complete and updated annually as required. The facility conducts emergency disaster drills on each shift quarterly, with the last disaster drill documented on 02/19/2025. Fire system 5-year inspection was completed on 05/16/2024 and the annual inspection was completed on 09/18/2024. Both inspections were conducted by Absolute Fire Protection and all systems passed inspection. MEDICATION REVIEW: Began at 02:41PM, LPAs, Regional Director of Health Services, along with facility nurse, reviewed medications for 3 (three) residents. 1 (one) resident (Resident #1 - R1) was prescribed Vitamin B complex. The medication was filled on 02/27/2025, but did not have a start date indicated. 5 pills remain in the bubble pack. Administrator and LPA attempted to count the days back, however it appears there is at least 1 (one) pill remaining in the pack that should have been administered. R1's acetaminophen is prescribed three times a day and originally contained 27 pills. The start date is listed as 03/04/2025 and 6 (six) pills are remaining as of the medication review. While it is possible the house supply of acetaminophen was utilized, there is no documentation reflecting this. INTERVIEWS: Throughout the visit, LPAs interviewed 3 (three) staff and 5 (five) residents. No concerns were noted. Pursuant to Title 22, California Code of Regulations and/or CA Health and Safety Code, the following deficiency was cited (refer to LIC 809-D.) Administrator was informed that failure to correct the deficiency may result in civil penalties. Exit interview conducted, appeal rights discussed and a copy of this report and appeal rights were provided
2025-03-13Complaint InvestigationUnsubstantiatedNo findings
Plain-language summary
A complaint alleged that a resident with dementia was being held at the facility against their will, but the investigation found no evidence to support this claim. The resident, who moved in after hospitalization with safety concerns at home, sometimes expresses a desire to return home but has not attempted to leave, and staff confirmed the resident has not been restrained or prevented from exiting. No violations were found.
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indicate R1 has a diagnosis of dementia and R1 moved into the facility on 02/21/2025. Interview with R1's family member revealed that R1 previously resided at home, however, there were safety concerns with that living situation. After a hospitalization, R1's family member moved R1 into the facility. Interview with staff revealed that R1 frequently verbalizes that they do not wish to remain at the facility and would like to return to their private home, however, R1 has not attempted to seek exit from the facility. All parties interviewed confirmed that R1 has not been held at the facility. Staff stated that the front door does have delayed egress and while R1 does sit in the front lobby and look out the windows, R1 has not attempted to open the door or exit the facility. LPAs also observed R1 in the front lobby but not attempting to exit the facility. The information obtained during the investigation did not include evidence sufficient to corroborate the allegation. Although the allegation may have happened or is valid, there is not sufficient evidence to prove the alleged violation did or did not occur, therefore the allegation "resident is being held at the facility against their will" is deemed Unsubstantiated at this time. No citations issued. Exit interview conducted. A copy of today's report was provided.
2025-01-16Other VisitNo findings
Plain-language summary
The facility reported that a resident sustained an abrasion to their knee during a transfer from a wheelchair to bed on December 22, 2024, and was taken to the hospital the next day after reporting pain; hospital imaging found a fracture above the resident's previous knee replacement. The state investigator reviewed the circumstances of the transfer, facility records, and hospital documentation and found no evidence that improper transfer techniques or lack of supervision caused the injury. No violations were cited.
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Licensing Program Analyst (LPA) Kelly Dulek conducted a Case Management - Incident visit regarding a self-reported incident. LPA met with Regional Nurse Specialist Laken Lacy and explained the reason for the visit. A self-reported incident related to Resident #1 (R1) was received in the Woodland Hills Regional Office on 12/27/2024. Incident Report indicates "noted with an abrasion to R1's right knee. Injury obtained during transfer." LPA called the facility to inquire the circumstances surrounding the transfer and requested additional documents to be faxed to the Woodland Hills Regional Office, which were received on 12/31/2024. During LPA's visit today, LPA interviewed Regional Nurse Specialist beginning at 10:37AM, toured the facility with Regional Nurse Specialist at 01:19PM and LPA obtained copies of pertinent documents. No immediate health and safety hazards were identified during facility tour. Interview and document review revealed that R1 had previously undergone right knee replacement prior to R1 moving into the facility. Interview with Regional Nurse Specialist revealed that R1 does require transfer assistance and on 12/22/2024, an agency staff was assisting R1 with transferring between wheelchair and bed when R1's right knee bumped the wheelchair. R1 was observed with a small abrasion but did not report nor appear to be in any pain at that time. The following day, R1 appeared to be in pain, so R1 was sent to the hospital for additional medical attention. Hospital records reviewed indicate "apparent fracture of the distal femur above the site of the prosthesis." R1 returned to the facility with a knee immobilizer and pain medication. Follow up was scheduled with orthopedic specialist on 01/16/2025. Records reviewed do not indicate the injury is acute, nor do records indicate the fracture was sustained as a result of improper transfer or that the injury occurred due to lack of care and supervision. Based on the information obtained there is insufficient evidence to determine whether lack of care and/or supervision contributed to the injury R1 sustained. No deficiencies cited during today's visit. Exit interview conducted. A copy of the report was provided.
2025-01-16Complaint InvestigationUnsubstantiatedNo findings
Plain-language summary
A complaint alleged that staff failed to supervise residents adequately, resulting in one resident attacking another and causing a head injury. The investigation found that the resident accused of the attack had no documented history of aggressive behavior toward other residents before the incident and had been supervised according to the facility's standard protocols; while the incident did occur (video showed the resident grabbed and shook the other resident, who fell and sustained a head injury including a subdural hematoma), there was insufficient evidence to determine whether the facility's supervision level was inappropriate given what staff knew at the time. The facility subsequently required one-on-one supervision for the resident involved and initiated eviction proceedings.
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Department Incident Report related to the complaint allegation, reviewed medical records for Resident #1 (R1), documents related to R1 and Resident #2 (R2), and interviewed facility staff, residents, and other relevant parties on the following dates: 10/22/2024, 11/13/2024, 11/14/2024, 11/20/2024, and 12/07/2024. The following was then determined: It was alleged that facility staff did not provide an appropriate level of supervision, resulting in R2 attacking R1 and R1 sustaining a head injury. Review of R2’s facility records revealed that R2 had moved into the facility on 06/21/2024. Interviews with R2’s physician, Power of Attorney (POA) designee, and trustee all revealed that R2 did have a diagnosis of dementia, but R2 had no history of aggressive or assaultive behavior at the time R2 moved into the facility. Hospital records dated prior to facility admit did indicate R2 is “supposed to have 24/7 caregivers” but did not indicate the reason 24/7 care was requested. Trustee indicated they had informed the hospital staff of this request due to R2’s care needs becoming greater and resulting weight loss, but reiterated that R2 had displayed no prior aggressive behaviors. Hospital records did not indicate any aggressive behaviors were observed. When R2 moved into the facility, facility staff conducted 72-hour behavior mapping, as outlined in the facility’s protocol for all new residents. R2 did not display any aggressive behavior towards other residents during the 72-hour period. From the time R2 moved into the facility until the date of the incident, per their responsible party’s request, R2 had a private companion with them during normal business hours Monday through Friday. Incident reports reviewed revealed R2 had been involved in an incident with another resident on 06/30/2024, where R2 had pushed another resident. However, the incident did not result in injury to either resident and facility staff had reported the incident to R2’s physician, who adjusted R2’s medication. No additional incidents or aggressive acts were observed involving R2 and any other residents until 08/23/2024. R2’s private companion had been working with them during the daytime, but had gone home for the day prior to the incident. Incident report reviewed and staff interviews revealed that facility staff had assisted R2 with getting ready for bed prior to 09:00PM on 08/23/2024. R2 had appeared somewhat frustrated when care staff were providing R2 with assistance, but staff reported this behavior is typical of residents with dementia, including R2. Care staff had left R2 in their room in bed, but that R2 did not require 1:1 supervision and residents are free to leave their rooms whenever they choose. Around 09:00PM, facility staff heard a noise in the hallway near the patio and staff reported to the area to see what had occurred. When staff arrived, R2 was standing up and R1 was laying on the ground on their back. Facility staff assessed both residents and called 9-1-1 due to R1’s observed injuries. As both residents have a diagnosis of dementia, it wasn’t until Report Continued on LIC 9099-C 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 video recordings were reviewed that staff found out what had occurred between the two residents. Video recording shows that R1 was in the hallway facing R2 when R2 approached R1. R2 grabbed either one or both of R1’s arms, appears to shake R1, and R1 takes several steps back before falling backward. As R1 falls backward, R2 falls forward onto R1’s right side. R2 gets up off the ground before staff report to the hallway. R1 was taken to the hospital where x-rays revealed a “subdural hematoma along the left cerebral hemisphere and left falx cerebri with tiny parenchymal hemorrhagic foci indicating contusion seen in the left nondisplaced subtle fracture of the right occipital bone.” All staff interviewed acknowledged that at times R2 had been resistant to care provided and R2 would occasionally hit at the care staff while they were providing care. However, staff interviewed indicated they had not witnessed any prior incidents where R2 had acted aggressively toward another resident. All third-party interviews conducted revealed that R2 had no history of aggressive behaviors and that when any new behaviors were identified by facility staff, that the facility acted swiftly to communicate with R2’s medical provider and responsible parties. Additionally, prior to the incident occurring, there was no documentation or indication R2 required 1:1 staff supervision. Following the incident, facility management required R2 to have a 1:1 companion at all times while in the facility as a preventative safety measure. After reviewing video footage of the incident, facility management chose to initiate an eviction for R2. Based on interview and record review, although the allegation may be valid, at this time there is insufficient evidence to prove the alleged violation did or did not occur, therefore the allegation is deemed UNSUBSTANTIATED at this time. No citations issued. Exit interview conducted. A copy of the report was provided.
2024-12-12Complaint InvestigationMixedNo findings
Plain-language summary
This complaint investigation examined two allegations: that staff did not address a resident's swallowing difficulty by following dietary recommendations, and that staff did not ensure the resident's hygiene needs were met. The facility received a speech therapist's recommendation in July 2023 that the resident required pureed foods and thickened liquids with staff supervision, but the inspector found insufficient evidence to prove whether staff actually followed this directive, as key records were missing or not located during the investigation. The hygiene allegation was not substantiated—staff interviews showed the facility has a shower schedule and documents when residents refuse showers, though the investigation was unable to verify specific details about this particular resident's care.
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Staff did not address a change in the resident's condition. It is alleged that staff did not address a change in R1’s condition, and the concern of the Reporting Party (RP) is that the results of a swallow test given to R1, showed that R1can only eat pureed foods (pudding like). To investigate the allegation LPA Urena conducted record review and interviewed the RP. The LPA was unable to interview the facility Administrator employed at the time when the complaint was received by the Department, or the Director of Health Services (DHS), as they are no longer employed at the facility. Medical records obtained by the LPA indicates that on 05/24/2023, R1 had a Neurology Outpatient visit and the medical provider notes indicate that R1 was accompanied by R1’s POA, facility Administrator Terri Weitzman , and a facility caregiver. Furthermore, the case notes indicate that at the time of the visit; it was noted that R1 had developed dysphagia (difficulty swallowing) to solid foods in early 2023, and the recommendation was to provide R1 with soft moistened solids, purees, thin liquids, and with direct staff supervision. On 06/02/2023, the POA communicated via email with the DHS to inform them that during a visit with R1, the POA observed that R1 had a plate of breakfast in their room, and the POA asked that R1 eat in the dining room where R1 could be supervised during meals. On 09/08/2023, the POA communicated via email with the DHS and two other facility staff about the concern of R1 not having breakfast and lunch meal during a recent doctor’s appointment, in which day, R1 returned late to the facility from the appointment, and the dining room was closed, consequently the R1 had to wait for dinner time, and someone (staff) provided R1 with chips and crackers to hold R1 over till dinner time. On 12/04/2024 the LPA reviewed records provided by the facility. Record review indicates that the facility received Diet Recommendations from the Speech Therapist at Rancho Los Amigos Rehabilitation Center on 07/12/2023. The recommendations indicate that R1 needs to receive a diet of puree foods, and nectar thick liquids. The recommendations include three (3) pages with a detailed description of a ‘Puree diet purpose’, ‘Description of the diet’, ‘Guidelines’, and a ‘Food list’. The recommendations were received by the DHS on 07/12/2023 and given to the culinary staff via a Diet Request Form (DRF) on 07/12/2023. However, the DRF does not indicate in the instructions the specifics of the puree diet, direct supervision by staff during mealtimes, nor did the facility provide documentation as to how the directive was passed on to the direct staff (caregivers, etc.). Continues on LIC 9099C pg.3 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 Pg. 3 On 12/04/2024, the LPA requested R1’s file for review, and specifically asked for R1’s Resident Appraisal (s) (LIC 603 A), Appraisal Need and Service Plan (LIC 625), Physician’s Report (LIC 602A), but the current Administrator was unable to locate R1’s file at the time of the visit on 12/04/2024. The LPA requested that when the file was located to email the LPA the requested records. Furthermore, on 12/05/2024, the LPA emailed the Administrator reminding them of the requested documents, and as of 12/10/2024, the LPA had not received the requested records. On 12/12/2024, additional records were provided by the Administrator. The Administrator provided appraisal (Service Plan) done by staff on 06/01/2023. Per the Administrator the appraisal is a live document where designated and approved staff can make updates to the document. The Facility’s Service Plan (SA) is dated as Effective Date: 06/01/2023 and Date Scheduled: 09/20/2023. Per the Administrator, the SA can be modified as needed, and the SA indicates the updated Needs/Goals/Action. When the LPA asked the Administrator if the SA was shared with the POA, the Administrator could not say since the SA was created at a time when they were not employed at the facility. Although the allegation may have happened or is valid, based on record review, there is not sufficient evidence to prove the alleged violation did or did not occur, therefore the allegation is deemed Unsubstantiated at this time. Staff do not ensure resident's hygiene needs are met. On the allegation that staff do not ensure resident's hygiene needs are met; it is the concern of the RP that staff do not shower R1. The RP states that when they spoke to staff about R1’s hygiene, they were told that R1 does not like to take showers. The LPA was unable to interview staff/caregivers related to the allegation due to RP not recalling the name of R1’s caregiver. To investigate the allegation LPA Urena interviewed current staff and conducted record review. The staff’s interviews revealed that staff have a schedule they follow to give showers to residents. Per staff statements, when residents refuse to take showers, the staff/caregivers may delay the shower for the next day or try different approaches to getting the residents’ cooperation to take showers. The staff/caregivers stated that they keep records of the residents who did not get a shower and report during the “exchange” of the staff (AM, PM, NOC). The LVN keeps case notes of the residents who refused showers. The Administrator’s interviewed revealed that staff may attempt to give a shower to a resident but if the resident refuses, the residents cannot be forced, however the refusal of the shower is case noted and other methods to encourage the shower may be used, such as a different time of the day or a different face (caregiver). Continues on pg. 4 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 Pg. 4 The Regional Support Nurse (RSN) and staff stated that sometimes a PRN is needed (to relax the resident). The LPA interviewed the POA on 12/03/2024, and the RP stated that they were concerned about the hygiene of R1 as R1 had developed an odor, and the POA could tell R1 had not been showered. The POA stated that when they spoke to staff about R1’s hygiene, the POA was told by staff that R1 does not like to take showers, however the staff failed to notify the POA. The POA stated that they had to bring it up to the administrator’s attention for something to be done. The POA stated that after they expressed the concern to the administrator; R1’s shower was moved to a different time of the day, and that seemed to resolve the issue of R1 refusing showers. Record review of the shower schedule that is followed by staff revealed that currently each caregiver has about eight (8) to nine (9) residents per staff. The shower schedule revealed residents have a designated weekday or weekend day (2X per week) for showers. Although the allegation may have happened or is valid, based on record review, there is not sufficient evidence to prove the alleged violation did or did not occur, therefore the allegation is deemed Unsubstantiated at this time. Staff locked resident in their room. On the allegation that staff locks resident in their room, it is the concern of the RP that during visits, they have noticed staff locking R1’s door from the outside. R1 is extremely weak and would not be able to open the door from the inside if needed. R1 has fallen a few times because R1 tries to get up on their own when staff do not help. The RP is concerned that staff are locking the resident in their room and do not help with toileting. LPA was unable to interview the Administrator working at the facility during R1’s stay, as the Administrator is no longer employed at the facility. To investigate the allegation LPA Urena conducted a tour of the facility and interviewed the staff and the current Administrator. The Administrator stated that the bedrooms’ doors are kept unlocked from the outside and inside revealed, and they typically keep the rooms’ doors open. The staff, S1, S2, S3, S4, stated that the doors don’t lock from the outside, due to a mechanism in place to prevent door being locked. The LPA toured the facility and inspected six (6) randomly selected rooms’ doorknobs/locks. At the time of the visit, the LPA observed the bedrooms’ doorknobs to have a screw in-place inside and outside the doorknob that prevents the door from being locked from the outside and inside the room. Continues on Pg. 5 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 Pg. 5 Although the allegation may have happened or is valid, based on the interviews, and observation, there is not sufficient evidence to prove the alleged violation did or did not occur, therefore the allegation is deemed Unsubstantiated at this time. Staff do not provide resident clean linens. On the allegation that staff do not provide resident with clean linens; the concern of the RP is about R1 being dirty and malodorous, and the staff do not change R1’s bed linens. The LPA interviewed the POA on 12/03/2024, and the POA stated that staff informed the POA that the linens are changed when the residents get a shower, and at least once a week. To investigate the allegation, on 12/04/2024 LPA Urena interviewed the RSN and current staff. The LPA was unable to interview the staff and the DHS employed at the time of the allegation, due to the staff and the DHS no longer working at the facility at the time the LPA conducted interviews. The RSN stated that the linens are changed as needed and on shower days. The staff interviews revealed that they change linens two times a week and/or on shower days, or as needed. When staff (S1) was asked what happens when residents refuse showers, do they still change the linens? S1 stated that they do change the linens when the residents are out of their room. The LPA asked to see the linen closet for the facility, and it appeared that the facility had an adequate quantity of linens fo
2024-10-24Annual Compliance VisitNo findings
Plain-language summary
A licensing inspector made an unannounced visit on April 25, 2025, to conduct the facility's annual inspection and review a complaint involving an allegation of sexual abuse reported by a resident's private companion in September 2024. A family member who is a medical professional had the resident tested and found no evidence of abuse; the resident had a urinary tract infection at the time of the allegation and cannot communicate clearly due to dementia. The inspector found no violations during the visit and confirmed that medications, staff files, resident records, kitchen safety, and emergency preparedness all met regulatory requirements.
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Licensing Program Analyst (LPA) Kelly Dulek arrived at the facility unannounced to conduct an annual continuation visit, as well as a concurrent case management visit. Upon arrival, the LPA met with Interim Administrator Laken Lacy. Entrance interview conducted. This visit and related report serve as the annual continuation, legal non-compliance, and case management - incident visit. The purpose of today’s legal non-compliance visit is to ensure the facility is maintaining substantial compliance as outlined in the Stipulation and Waiver; and Order. The order is effective February 25, 2022 – February 24, 2025. The last legal non-compliance visit took place on 08/01/2023. Upon arrival, LPA met with Interim Administrator and further discussed an incident report that was sent to Community Care Licensing on 09/04/2024, although it was not received and discussed until an unrelated visit at the facility on 10/16/2024. The incident report relates to an allegation made by Resident #1 (R1)'s private companion on 09/03/2024. However, the report referred to an allegation of sexual abuse R1's private companion stated they first observed in March 2024. The facility provided LPA with additional documentation relating to R1, including but not limited to suspected abuse report and medical documentation. R1's family member, who is a medical professional, had R1 tested and no evidence of sexual abuse was found. At the time of the alleged observation/suspicion of abuse, R1 had been diagnosed with a UTI. R1 does have a diagnosis of dementia, so R1 is unable to coherently verbalize any concerns. Interim Administrator stated that following the allegation, both of R1's private companions were provided coaching on timely mandated reporting. After reviewing all information obtained, should a further visit be warranted, LPA will follow up with the facility. Report Continued on LIC 809-C 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 PHYSICAL PLANT: Beginning at 10:51AM, the LPA and the Interim Administrator briefly toured the physical plant areas inside and outside to ensure there are no health and safety hazards and facility is in compliance with Title 22 Regulations. During facility tour, staff were observed engaging with residents in activities. LPA spoke with various residents throughout the facility tour and no concerns were observed nor communicated. Fire extinguishers throughout the community were observed to be fully charged and last serviced 09/19/2024. FOOD SERVICE: LPA observed the facility's commercial kitchen, which was locked and inaccessible to residents in care. Kitchen appeared to be clean and appliances operable. Facility has sufficient supply of both perishable and non-perishable food, along with emergency food and water. The facility has a system for special diets, including a visual board and diet cards to ensure residents' special diets and dietary preferences are recognized. Storage for chemicals is separate from food storage, per regulation. MEDICATION REVIEW: Began at 11:20AM, LPA, Interim Administrator, along with facility nurse, reviewed medications for 3 (three) residents. All 3 (three) of 3 (three) residents' medications reviewed were stored and documented in compliance with regulation at the time of the visit. FILES: Beginning at 12:06PM, the LPA reviewed a selection of 5 (five) staff files for documents including, but not limited to: health screening, TB test results, background clearance, and training records. All staff records reviewed were observed to be complete and in compliance with regulation at this time. The LPA reviewed 5 (five) resident files for but not limited to: physician's report, needs and service appraisals, personal rights. All 5 (five) resident files reviewed contained all required documents. EMERGENCY DISASTER PLAN: LPA reviewed the facility's emergency disaster plan, which was observed to be complete and updated annually as required. The facility conducts emergency disaster drills on each shift quarterly, with the last disaster drill documented on 09/27/2024. No citations issued. Exit interview conducted. A copy of today's report was provided.
2024-08-27Complaint InvestigationUnsubstantiatedNo findings
Plain-language summary
A complaint alleged that staff used a resident's debit card without permission and committed financial abuse. An investigation found that the resident has a conservator who authorizes staff to help with purchases, the resident receives a monthly spending allowance on the card, and the resident themselves made the purchase in question. The allegation was not substantiated, and no violations were found.
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staff to use R1's debit card to assist R1 in making online purchases. LPA spoke with R1's financial conservator, who confirmed that R1 does have a debit card in their room at the facility and staff are authorized to assist R1 with expenditures. Conservator indicated that each month R1's debit card is loaded with a specific amount of money that R1 is able to spent throughout the month at their own discretion. Interview with R1 revealed that R1 used their own debit card to purchase music on their phone, which accounts for the alleged "unauthorized charge" that was reported as fraudulent activity. R1 denied the allegation. Therefore, based on interview and record review, there is insufficient evidence to support the allegation or that a violation occurred; the allegation "resident was financially abused while in care" is deemed UNSUBSTANTIATED at this time. No deficiencies cited. Exit interview conducted. A copy of the report was provided.
2024-03-27Annual Compliance VisitNo findings
Plain-language summary
An unannounced annual inspection was conducted, and the inspector toured the kitchen, bedrooms, restrooms, common areas, and exterior grounds—finding kitchen appliances in working order, resident rooms clean with appropriate furnishings, restrooms sanitary with safety features, and common areas well-maintained. The facility also had a locked swimming pool and current fire extinguishers on site. No violations were found during this visit, though the full annual inspection will be completed at a follow-up visit.
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Licensing Program Analyst (LPA) Sandra Urena conducted an unannounced required annual visit. Along with the required annual visit, the purpose of today’s visit was to address two self-reported Incident Reports. The LPA met with Administrator Kendall Mesa and explained the reason for the visit. The LPA, the Administrator and the Family Ambassador toured the physical plant areas inside and outside to ensure there are no health and safety hazards and facility is in compliance with Title 22 Regulations. KITCHEN: Kitchen appliances were in operable condition. The facility has a sufficient supply of perishable and non-perishable food. The dining rooms furniture appeared to be in good condition. BEDROOMS: The LPA observed a random selection of resident rooms, and rooms were furnished appropriately with clean linens, furnishings and sufficient lighting. RESTROOMS: The LPA observed a random selection of resident restrooms. Restrooms were clean, sanitary and in operating condition with grab bars and non-skid surfaces. Restrooms were stocked with soap and paper towels. Hand washing signs promoting good hand hygiene were observed in the common restrooms. COMMON SPACES: Walls and flooring were checked for cleanliness and good condition. Department required postings were found lobby near the restrooms. Fire extinguishers were charged and serviced on 11/03/023. EXTERIOR: The facility has several enclosed courtyards with appropriate outdoor seating for resident use. The swimming pool on the premises was observed to be locked. Due to time constraints, the annual inspection will be completed on a follow-up visit. No deficiencies cited at this time. Exit interview conducted. Signatures obtained.
2023-08-01Other VisitType A · 3 findings
Plain-language summary
This was a follow-up inspection on April 27, 2026 to check whether the facility was meeting a compliance order. The inspectors found that one resident at risk for harm had access to razors and personal care items in their room, medication records were incomplete or missing for two residents who received pain relievers, and a resident who required supervision left the facility unassisted twice in 2023—once without injury and once resulting in skin tears and hospitalization. The facility's physical environment, fire safety, and cleanliness met standards.
“Based on observation, the licensee did not comply with the section cited above, as razors were observed accessible in Room 53, which poses an immediate health and safety risk to residents in care.”
“Based on interview and records review, the licensee did not comply with the section cited above, as the facility failed to ensure that R4 did not leave the facility unassisted per the physician report, which poses an immediate health and safety risk to residents in care.”
“Based on medication review, the licensee did not comply in the section cited above for 2 out of 3 (R2, R3) residents as it pertains to documentation for assisting residents with the self-administration of PRN medication, which poses an immediate health and safety risk to residents in care.”
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Licensing Program Analyst (LPA) Ashley Smith conducted an unannounced Case Management / Non-Compliance visit today. The purpose of today’s visit was to ensure the facility was maintaining substantial compliance as outlined in the Stipulation and Waiver; and Order. The order is effective February 25, 2022 – February 24, 2025. The LPA met with Terri Weitzman and explained the reason for the visit. The last legal/non-compliance visit was conducted on 05/22/2023. The LPA and Executive Director toured the physical plant areas inside and outside to ensure there are no health and safety hazards and community is in compliance with Title 22 Regulations. There were no obstructions and/or tripping hazards throughout the facility. The facility maintains a comfortable temperature. Fire extinguishers were charged and last serviced within the past twelve (12) months. Planned activities are offered. Activity rooms and common spaces appeared clean and in good repair. The facility has several enclosed courtyards with appropriate outdoor seating for resident use. The swimming pool on the premises was observed to be locked. RESIDENT ROOMS: The LPA and Executive Director observed eight (8) rooms, and rooms were furnished with clean linens, furnishings and lighting. Restrooms were observed with properly installed grab-bars in resident bathrooms and non-skid strips in shower tubs. At 12:34 p.m., the LPA observed a basket of personal care items and razors in Room 53. At 12:40 p.m., personal care items were in Room 67. At 12:47 p.m., personal care items were observed in Room 17. FILES: From 12:45 p.m. – 1:10 p.m., the LPA reviewed the files of the three (3) resident that had personal care and hygiene items accessible in their rooms. Out of the three (3) files reviewed, the LPA reviewed physician’s reports and identified that there was one (1) resident (Resident #1 – R1) that was deemed at risk if they have access to personal care items. All three residents had a diagnosis of Dementia. CONT 809-C 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 MEDICATION AUDIT: From 1:20 p.m. – 2:10 p.m., a medication audit was conducted for three (3) residents. The following was noted: - Resident #2 had an as-needed (PRN) medication for acetaminophen that was administered two (2) times; however, staff only documented that R2 was assisted with the self-administration of this PRN medication one (1) time. - Resident #3 had a PRN medication for acetaminophen that was administered seven (7) times since August 2022; however, there was no documentation to confirm the dates and times that R3 was assisted with the self-administration of this as-needed medication. INCIDENT REPORTS: The LPA reviewed incident reports pertaining to Resident #4 (R4). On 06/01/2023 and 7/2/2023, R4 left the facility unassisted. During the 06/01/2023 incident, R4 was noted outdoors outside the community back patio, behind the fence, sitting on a hill. R4 was escorted back into the facility without any notable injuries. During the 7/2/2023 incident, staff noted that a window was broken in a resident room. After completing a resident count, staff observed that R4 was not in the community. Staff canvassed the surrounding areas and R4 was located by the Administrator. R4 was noted to have skin tears. Emergency services were called and R4 was hospitalized. After this incident, an in-service training on Elopement Protocols and Procedures was held. R4’s physician’s report confirmed that R4 is not able to leave the facility unassisted. On two separate occasions, R4 was able to leave the facility, unbeknownst to staff. R4 is currently out of the facility at this time due to a medical-related issue. LEGAL: On 6/29/2023, licensee has requested a reduction in the frequency of calls with CareerSmart. Per the stipulation, the licensee must have weekly calls with CareerSmart. Licensee is requesting for weekly calls to take place either bi-weekly or once a month. Approval from the Department is pending at this time. Pursuant to Title 22 Division 6 Chapter 8 of the CA Code of Regulations, the following deficiencies were cited (refer to LIC 809-D). Exit interview conducted, today's reports and appeal rights were reviewed and issued via email. Signatures were obtained.
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22 older inspections from 2021 are not shown in the free view.
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