West Lane Home.

“Based on observation and interview, the manager failed to ensure that a resident was not subjected to restraint. The deficient practice posed a risk of injury and violated a resident's rights. Findings include: 1. During the environmental inspection of the facility, the Compliance Officer observed a bedrail that covered the top half of R4's bed. R4 was sitting at the edge of the bed, leaning against the rail. 2. In an interview, R4 revealed that it is hard for R4 to get out of bed when the bed rail is up. R4 also revealed that R4 feels confined to the bed when the bed rail is up. R4 reported that R4 was unable to lower the bed rail on their own. 3. In an interview, E1 reported that R4 was intermittently confused and needed assistance getting out of bed. 4. In an exit interview, the findings were reviewed with E1, and no additional information was provided”

“Based on observation, documentation review, and interview, the administrator failed to maintain a health care institution within the licensed capacity of five residents. The deficient practice posed a risk if the Department was unable to assess and approve an increased occupancy. Findings include: 1. During the environmental inspection of the facility, the Compliance Officer observed six individuals living on the premises. 2. A review of Department documentation revealed the following documents: -An issued license from the Department for a total capacity of 5; -A completed building permit from the City of Phoenix with the description "A Group Home for 1-5 residents..."; and -A fire permit from the City of Phoenix with the description "General fire inspection for assisted living facility-5 Beds." 3. In an interview, E1 reported five individuals were residents, and one individual was independent living. 4. In an interview, E2 acknowledged the health care institution was not maintained within the licensed capacity of five residents.”

“Based on observation and interview, the manager failed to ensure meals and snacks provided by the assisted living facility were served according to posted menus. Findings include: 1. During the environmental inspection of the facility, the Compliance Officer observed a document titled "Facility March Menu". The document showed breakfast, lunch, dinner, and snacks scheduled to be provided to the residents for the dates of March 24, 2024 through March 30, 2024. The Compliance Officer observed on March 28, 2024, breakfast was listed as "Bagels w/ sausage links." 2. In an interview, E1 stated the residents had "pancakes and eggs" for breakfast on the date of the inspection. E1 reported breakfast was served between 7:00 AM and 8:00 AM, and E1 reported E1 had not written the subsitution on the menu before the Compliance Officer arrived at the facility. 3. In an interview, E2 acknowledged breakfast provided by the assisted living facility on the date of the inspection was not served according to the posted menu.”

“Based on observation and interview, the manager failed to ensure hot water temperatures were maintained between 95\'ba F and 120\'ba F in areas of the assisted living facility used by residents. The deficient practice posed a risk of not meeting a resident's hygeine needs. Findings include: 1. During the environmental inspection of the facility, the Compliance Officer measured the hot water temperature at the kitchen sink and the bathroom sink. The temperatures recorded were 102.3\'ba F and 101.7\'ba F, respectively. 2. In an interview, E1 reported from March 4, 2024 to March 12, 2024, the water heater at the facility was broken, and the facility was without hot water during that period. 3. In an interview, E2 acknowledged hot water temperatures were not maintained between 95\'ba F and 120\'ba F in areas of the assisted living facility used by residents from March 4, 2024 to March 12, 2024.”

“Based on observation and interview, the manager failed to ensure the supply of hot and cold water was sufficient to meet the personal hygiene needs of residents and the cleaning and sanitation requirements in this Article. The deficient practice posed a risk of not meeting a resident's hygeine needs. Findings include: 1. During the environmental inspection of the facility, the Compliance Officer measured the hot water temperature at the kitchen sink and the bathroom sink. The temperatures recorded were 102.3\'ba F and 101.7\'ba F, respectively. 2. In an interview, E1 reported from March 4, 2024 to March 12, 2024, the water heater at the facility was broken, and the facility was without hot water during that period. 3. In an interview, E2 acknowledged hot water temperatures were not maintained between 95\'ba F and 120\'ba F in areas of the assisted living facility used by residents from March 4, 2024 to March 12, 2024.”