Marcos and Secilia Ramon Home Care.

“Based on documentation review and interview, the manager failed to ensure there was an established and documented policy and procedure that covered how a caregiver would respond to a resident’s sudden, intense, or out-of-control behavior to prevent harm to the resident or another individual. The deficient practice posed a risk as there was no policy and procedure to reinforce and clarify the assisted living home’s standards on how to handle such an incident, if necessary. Findings include: 1. A review of the facility's policies and procedures revealed there was no documentation of a policy that covered how a caregiver would respond to a resident’s sudden, intense, or out-of-control behavior to prevent harm to the resident or another individual. 2. In an interview, E3 clearly explained the appropriate steps that the caregiver would follow in such an event, if necessary, and also confirmed that the caregiver had completed recent training on the topic during the memory care training. However, E3 acknowledged that the facility did not have a documented policy on the topic as required.”