Emerald Groves Central.

“Based on record review and interview, the assisted living center failed to maintain a standardized form for each resident that includes the information prescribed in A.R.S. § 36-420.04.A.1-9 for three out of three residents sampled. The deficient practice posed a risk if the facility was not prepared in case of an emergency. Findings include: 1. A review of R1's medical record revealed there was a standardized form to be used if an emergency responder was contacted, however, the form was missing the following information: The point-of-contact information for the assisted living center or assisted living home, as well as the telephone number, if available, cell phone number and email address;  Whether the resident received medication services; and Basic information about the resident's physical and mental conditions and basic medical history. 2. A review of R2's medical record revealed there was a standardized form to be used if an emergency responder was contacted, however, the form was missing the following information:  The name, address and telephone number of the resident's current pharmacy. The point-of-contact information for the assisted living center or assisted living home, as well as the telephone number, if available, cell phone number and email address;  A copy of the resident's advance directives, if any, on file at the assisted living center or assisted living home; Whether the resident received medication services; and Basic information about the resident's physical and mental conditions and basic medical history. 3. A review of R3's medical record revealed there was a standardized form to be used if an emergency responder was contacted, however, the form was missing the following information: The point-of-contact information for the assisted living center or assisted living home, as well as the telephone number, if available, cell phone number and email address; and Whether the resident received medication services. 4. In an exit interview, the findings were reviewed with E4 and no additional information was provided.”

“Based on record review and interview, the manager failed to ensure that the health, safety, or welfare of a resident was not placed at risk of harm. The deficient practice posed a risk to the physical health and safety of a resident. Findings include: 1. A review of R1's medical record revealed a document titled "Incident Report" dated February 6, 2026, at 9:50 pm. This report stated, "...While transporting [R1] to bed on the Hoyer lift, the lift tripped in the carpet and fell on the floor causing [R1] hit [R1's] head on the bed...[R1] was transported to Banner Baywood...". 2. In an interview, E1 reported the caregiver attempted to move R1 but was unable to safely transport them using the Hoyer lift. This resulted in R1 falling down and needing hospitalization. R1 was sent home afterwards with stitches. 3. In an exit interview, the findings were reviewed with E1 and no additional information was provided.”

“Based on documentation review and interview, the manager failed to ensure that a disaster plan included when and where residents would be relocated during a disaster. The deficient practice posed a risk as there was no plan to ensure the health and safety of residents in an emergency. Findings include: 1. A review of the facility’s documentation/policies and procedures revealed a disaster plan for the facility, however, the disaster plan did not include where and how residents would be relocated. 2.  In an exit interview, the findings were reviewed with E4 and no additional information was provided.”

“Based on documentation review and interview, the manager failed to ensure that a disaster drill for employees was conducted on each shift at least once every three months and documented. The deficient practice posed a risk if employees were unable to implement a disaster plan. Findings include: 1. A review of the facility's documentation records revealed a disaster drill conducted on October 9, 2025. A disaster drill after October 9, 2025, was not available for review. 2. In an exit interview, the findings were reviewed with E4 and no additional information was provided.”

“Based on observation, documentation review, and interview, the manager failed to ensure that if pets or animals were allowed in the assisted living facility, pets or animals were licensed consistent with local ordinances. Findings include: 1. In an interview, E4 acknowledged a dog was currently living at the facility. 2. A review of the dog's record revealed no documentation of a current license with Maricopa County. 3. In an exit interview, the findings were reviewed with E4 and no additional information was provided.”