Villas at Saratoga Skilled Nursing & Asst Lvg, the
RCFE
A Residential Care Facility for the Elderly (RCFE) is a non-medical residential care home licensed by California CDSS under Health & Safety Code §1560. Residents receive assistance with daily living activities such as bathing, dressing, meals, and medication management in a home-like setting. RCFEs are not hospitals or skilled nursing facilities — they do not provide round-the-clock medical care.
20400 Saratoga los Gatos Rd · Saratoga, 95070
Quick facts
Quality snapshot
Updated April 25, 2026Compared to 247 California RCFE facilities, over the last 36 months. Bed-size filter relaxed due to small peer set.
Source: California Department of Social Services, Community Care Licensing Division. View raw inspection records →
Quality grade· click to show how this was calculated
Severity62thWeighted citations per bed
Repeats100thRepeat deficiencies as share of total
Frequency43thDeficiencies per inspection
Tick mark at 50% = peer median · higher percentile = better facility
Quality grade· click to show how this was calculated
Weighted citations per bed
Repeat deficiencies as share of total
Deficiencies per inspection
Tick mark at 50% = peer median · higher percentile = better facility
Villas at Saratoga Skilled Nursing & Asst Lvg, the scores B−. Better than 68% of comparable California RESIDENTIAL CARE ELDERLY facilities. Severity: 62th percentile. Repeats: top 0%. Frequency: 43th percentile.
Each metric is converted to a 0–100 percentile within the peer set (higher = better). The composite grade averages all four. Peer set: CA / rcfe_general (247 facilities).
Citation severity over time
↑ worseningWeighted severity score per month · 24 months
Weighted score (24mo)
29
Last citation
Jan 26
Finding distribution
6 total · 36 monthsScope × Severity (CMS A–L)
The rules that apply to this facility
California Title 22 requirements for this facility, with the specific regulation and a suggested question for each.
What training are all staff required to complete?22 CCR §87411
All direct-care staff must complete:
- 10 hours initial training within the first four weeks of employment.
- 4 hours annual in-service every year thereafter.
- Administrator certificate from a CDSS-approved program — 80 hours for first-time, 40 hours renewal every 2 years.
Ask on tour: Ask when the last staff training was completed and how it's tracked.
How many staff must be on duty overnight?22 CCR §87415
Based on 74 licensed beds:
One awake caregiver must be on duty, plus one additional caregiver on call who can respond within 10 minutes.
Violation pattern to watch for:A facility that documents a staff member as "on call" but with that person physically off-site — when the law requires on-premises presence — is in violation of this section.
Ask on tour: Ask the facility to walk you through their overnight staffing plan and confirm whether on-call staff are on premises or off-site.
What health conditions can this facility legally accept or refuse?22 CCR §87612–87615
Restricted — allowed with physician order + care plan
- Supplemental oxygen
- Insulin and injectable medications
- Indwelling or intermittent catheters
- Colostomy / ileostomy
- Stage 1 and Stage 2 pressure injuries
- Wound care (non-complex)
- Incontinence
- Contractures
Prohibited — facility must refuse or discharge
- Stage 3 or Stage 4 pressure injuries
- Feeding tubes (PEG, NG, or J-tube)
- Tracheostomies
- Active MRSA or communicable infections requiring isolation
- 24-hour skilled nursing needs
- Total ADL dependence with inability to communicate needs
A hospice waiver (HSC §1569.73) can allow continued care for residents on hospice who would otherwise fall into a prohibited category.
Ask on tour: Ask whether your loved one's specific care needs are restricted or prohibited, and what the facility's process is if needs change after admission.
What must this facility report to the state — and how fast?22 CCR §87211 / WIC §15630
- ImmediateElopement, fire, epidemic outbreak, or poisoningImmediately
- 2 hoursAbuse with serious bodily injury2-hour phone report + 2-hour written report — to the California Department of Social Services (CDSS), Adult Protective Services, and law enforcement
- 24 hrsAbuse without serious bodily injuryWithin 24 hours
- Next dayDeath of a residentPhone by next working day; written within 7 days
- Next dayInjury requiring medical treatment beyond first aidPhone by next working day; written within 7 days
- WrittenBankruptcy, foreclosure, eviction, or utility shutoff noticeWritten notice to CDSS and residents — $100/day penalty (max $2,000) for failure
Your enforcement lever:Incidents that aren't reported on time are themselves a separate violation. If you believe a reportable event wasn't filed, you can submit a complaint directly to the California Department of Social Services (CDSS).
How does CDSS enforce these rules?22 CCR §87755–87777 / HSC §1569.58
- 1Notice of DeficiencyWritten citation with a correction deadline. Facility must submit a Plan of Correction.
- 2Civil PenaltyStarts at $50/day for non-serious; $150/day for serious deficiencies — immediately, with no grace period. Repeats escalate to $150 first day + $50/day, then $1,000 first day + $100/day.
- 3Suspension of AdmissionsFacility cannot accept new residents until violations are corrected.
- 4Temporary Suspension or RevocationEmergency suspension for imminent danger; full revocation after administrative hearing.
- 5Exclusion OrderAdministrator and operator can be barred from all CDSS-licensed facilities — not just this one.
See how these rules have been applied to this specific facility:
View state inspection record and citationsState records
California Dept. of Social Services · Community Care Licensing- License number
- 435202710
- License type
- RESIDENTIAL CARE ELDERLY
- License status
- LICENSED
- License expires
- Not yet indexed
- Licensed beds
- 74
- Operator
- Strands Llc
Inspections & citations
22
reports on file
6
total deficiencies
2
Type A (actual harm)
Other visitJanuary 9, 2026Type A1 deficiency
Plain-language summary
This was a case management visit following an incident report about a resident who fell in the bathroom on December 31, 2025, after staff left briefly to assist another resident; the resident was found on the floor but had no injuries. The resident's care plan indicated they required full assistance with all activities of daily living, including toileting, and staff were supposed to stay with them in the bathroom. The facility was cited for a violation and received an advisory note.
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Licensing Program Analyst (LPA) David Marrufo conducted an unannounced Case Management visit and met with Riley Tucker and Ben Roedel. The purpose of the visit was to respond to an Incident Report (IR) that the facility submitted to the department on 01/08/2026. The IR stated that on 12/31/2025 at around 9:00 AM, staff S1 was assisting resident R1 to the bathroom. S1 briefly left R1 in the bathroom to provide assistance to another resident. Before leaving R1, S1 told R1 to push the emergency call light inside the bathroom once R1 was done using the bathroom. When S1 returned, S1 found R1 sitting on the floor. S1 told S2, a medication technician, about R1's fall. S1 helped R1 back onto R1's wheelchair safely. S2 noted there was no injury to R1. S2 did not report R1's fall to S2's supervisors. During visit, LPA Marrufo obtained copies of R1's Physician's Report and Appraisal/Needs and Services Plan. R1's Physician's Report states R1 is not able to care for R1's own toileting needs. The Background Information section of R1's Appraisal/Needs and Services Plan states, "[R1] requires the help of one person to complete activities of daily living." The Functional Skills section of R1's Appraisal/Needs and Services Plan states, "Resident requires full assistance with all functional mobility and activities of daily living (ADLs), including bathing, dressing, toileting, feeding, and ambulation, due to physical limitations. Dependent on staff for transfers, repositioning, and mobility." See LIC809-C page for more information. Page 1 of 2. 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 During visit, LPA Marrufo obtained a copy of S1's Corrective/Disciplinary Action Form, dated 01/06/2026. The Corrective/Disciplinary Action Form states, "On Dec. 31 around 9am while assisting the resident in the bathroom, caregiver briefly left because [he/she] was not yet finished and checked the resident in front of [redacted]. When the caregiver returned, [he/she] found the resident sitting on the bathroom floor and informed med tech immediately." The form was signed by S1 and S1's supervisor on 01/06/2026. During visit, LPA Marrufo interviewed R1 and S2. R1 stated during interview to have grabbed the grab bar in the bathroom when he/she fell to the bathroom floor. S2 stated during interview that care givers called S2 into R1's apartment. When S2 arrived, R1 had been positioned into R1's wheelchair near R1's bed. S2 stated to have forgotten to notify S2's supervisors about R1's fall. A deficiency was cited as per California Code of Regulations Title 22. See LIC809-D page for more information. An advisory note was issued. See LIC9102 for more information. This report was reviewed with Riley Tucker and Ben Roedel and a copy of this report and appeal rights were provided. Page 2 of 2. END REPORT
Regulation
87468.2 Additional Personal Rights of Residents in Privately Operated Facilities (a) In addition to the rights listed in Section 87468.1, Personal Rights of Residents in All Facilities, residents in privately operated residential care facilities for the elderly shall
Inspector finding
have all of the following personal rights: (4) To care, supervision, and services that meet their individual needs and are delivered by staff that are sufficient in numbers, qualifications, and competency to meet their needs. This requirement was not met as evidenced by: Licensee did not ensure that resident R1 received the care, supervision, and services needed to meet R1's toileting needs when staff S1 assisted R1 to the bathroom, which poses an immediate personal rights and safety risk to res…
Other visitSeptember 18, 2025Type B3 deficiencies
Plain-language summary
During a required annual inspection, inspectors found that one resident's medication records were missing two medications, five staff members lacked required health screening forms, and one staff member did not have current first aid certification. The facility's bathrooms, safety equipment including smoke detectors and carbon monoxide detector, emergency exits, and resident records were in proper order. The facility was cited for these deficiencies and asked to submit updated personnel and emergency planning documents to the state.
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Licensing Program Analyst (LPA) David Marrufo conducted an unannounced Required 1 Year visit and met with Riley Tucker, Administrator. During visit, LPA Marrufo toured the facility inside and out. LPA toured the hallway bathrooms in the first and second floors. Each bathroom had working lights and available soap and paper towels. The water temperatures in the bathroom sinks were 109 F. LPA observed the first aid kit and found it to be complete. LPA tested the carbon monoxide detector and it functioned properly during testing. During visit, staff tested the smoke detection system and it functioned properly when tested. LPA toured the outside areas and observed the exits to be clear of obstructions. LPA reviewed seven resident Centrally Stored Medication and Destruction Records (CSMDR). Resident R1 was missing two medications in his/her CSMDR. LPA reviewed seven resident records and found them to be complete. LPA reviewed seven staff records. The records of staff S1-S5 were missing the LIC503 Health Screening form. S5 did not have a current first aid certification. The emergency disaster drill log indicates that the last drill occurred on 07/07/2025. See LIC809-C page for more information. Page 1 of 2. 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 Deficiencies were cited as per California Code of Regulations Title 22. See LIC809-D pages for more information. LPA Marrufo requests that copies of the following documents be updated and sent to the department: LIC500 Personnel Report LIC308 Designation of Administrative Responsibility LIC610E Emergency Disaster Plan This report was reviewed with Administrator Riley Tucker and a copy of this report and appeal rights were provided. Page 2 of 2. END REPORT
Regulation
87465 Incidental Medical and Dental Care (h) The following requirements shall apply to medications which are centrally stored: (6) The licensee shall be responsible for assuring that a record of centrally stored prescription medications for each resident is maintained for at least one year and includes: (A) The name of the resident for whom prescri…
Inspector finding
Based on review of 7 resident Centrally Stored Medication and Destruction Records (CSMDR), 1 out of 7 CSMDRs was missing two medications, which poses a potential health risk to residents in care. POC Due Date: 09/25/2025 Plan of Correction 1 2 3 4 Licensee agrees to conduct an audit of all residents centrally stored medication and destruction records by plan of correction date of 09/25/2025 and submit a statement of completion by the same date.
Regulation
87412 Personnel Records (a) The licensee shall ensure that personnel records are maintained on the licensee, administrator and each employee. Each personnel record shall contain the following information: (11) A health screening as specified in Section 87411, Personnel Requirements - General.
Inspector finding
Based on review of 7 staff records, 5 out of the 7 staff records did not have a health screening form, which poses a potential safety risk to residents in care. POC Due Date: 09/25/2025 Plan of Correction 1 2 3 4 Licensee agrees to submit copies of health screening forms for staff S1-S5 by Plan of Correction Due Date of 09/25/2025.
Regulation
(c) All RCFE staff who assist residents with personal activities of daily living shall receive initial and annual training as specified in Health and Safety Code sections 1569.625 and 1569.69 (1) Staff providing care shall receive appropriate training in first aid from persons qualified by such agencies as the American Red Cross.
Inspector finding
This requirement was not met as evidenced by: Based on review of 7 staff records, 1 out of 7 staff records did not include a current first aid certification, which poses a potential health risk to residents in care. POC Due Date: 09/25/2025 Plan of Correction 1 2 3 4 Licensee agrees to submit an updated first aid certification for staff S5 by Plan of Correction Due Date of 09/25/2025.
InspectionApril 4, 2025Type A1 deficiency
Plain-language summary
A staff member left a resident's medication bottle unsecured on top of a medication cart and then left for lunch without confirming the medication room door was locked; the medication went missing and was never found, and law enforcement was contacted. The facility was cited for this violation of medication storage procedures. After the incident, the facility installed a surveillance camera in the medication room.
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Licensing Program Analyst (LPA) David Marrufo conducted an unannounced Case Management visit and met with Diane De Guzman, Administrator. The purpose of the visit was to follow up on an incident self-reported by the facility to the department via Unusual Injury/Incident Report (IR) on 03/22/2025. The incident occurred on 03/22/2025 and involved resident R1's bottle of medication M1 being reported as missing. The IR states that staff S1 was assisting R1 in the administration of R1's bottle of M1 around 10:00 AM. After completing medication rounds to residents in the facility, S1 left R1's bottle of M1 on top of the medication cart without securing the bottle of M1 inside the locked storage of the medication cart inside the medication room. S1 then proceeded to leave for S1's lunch break and does not recall if S1 locked the door to the medication room. At 2:00 PM, S1 was working with another medication technician to prepare the evening medications when both staff noticed that R1's bottle of M1 had gone missing. After searching the facility, S1 was unable to locate R1's bottle of M1 and notified the facility Administrator and Director of Staff Development. Law enforcement was notified and a police report was made. During visit, LPA Marrufo obtained a copy of the facility medication storage policy, R1's Admission Record, the Controlled Substance Accountability Sheet that was used for R1's bottle of M1 on the day it went missing, and Staff Schedule. See LIC809-C page for more information. Page 1 of 2. 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 During visit, LPA Marrufo interviewed staff S1 and S3. During visit, LPA toured the medication room and observed there to be a surveillance camera installed that was aimed at the medication room door. Administrator De Guzman stated during visit that the camera was installed after the incident occurred. A deficiency was issued as per California Code of Regulations Title 22. See LIC809-D page for more information. This report was reviewed with Diane De Guzman, Administrator, and a copy of this report and appeal rights were provided. Page 2 of 2. END REPORT.
Regulation
87465 Incidental Medical and Dental Care (h) The following requirements shall apply to medications which are centrally stored: (2) Centrally stored medicines shall be kept in a safe and locked place that is not accessible to persons other than
Inspector finding
employees responsible for the supervision of the centrally stored medication. This requirement was not met as evidenced by: Licensee did not ensure that R1's bottle of medication M1 was kept in a safe and locked place, which poses an immediate safety risk to residents in care.
ComplaintJanuary 9, 2025No deficiencies
Inspector: David Marrufo
InspectionSeptember 18, 2024No deficiencies
Inspector: Maria Partoza
Plain-language summary
During a routine annual inspection on September 18, 2024, inspectors reviewed resident and staff records at the facility. Two resident files needed updated physician reports and care plans, which the facility said it would complete after scheduling meetings with families and doctors, and one staff education record needed updating, though the staff member had a valid license. No violations were found, and inspectors provided guidance on maintaining records properly.
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On 9/18/2024 Licensing Program Analysts (LPAs) Maria (Mita) Partoza and Marcela Yanez, conducted an unannounced Annual Continuation inspection and met with Director of Staff Development (DSD) Josephine Almonte and Facility Registered Nurse (FRN) Analie Limosnero. At 10:15 a.m. LPAs continued to review the facility record for staff and residents. LPAs reviewed 5 out of 5 resident files. LPAs observed 2 out of 5 resident file needs LIC 602 (Physician's Report) updates and appraisal needs and services plan (LIC 625). DSD and FRN stated they have scheduled a meeting with family and Primary Care Physician (PCP) to update the record. Once updated DSD and FRN stated they will submit completed forms, LIC 625 and LIC 602 to LPA. At 11:40 a.m. LPAs reviewed 5 out of 5 Staff records and observed 1 out 5 staff records needs updating for education, however, S2 has a valid CNA license. LPAs discussed with DSD and FRN the importance of maintaining and updating staff records. LPAs observed that staff records have current training and current valid certification to provide care and supervision to residents in care. LPAs requested the following documents for CCLDs record updated, LIC 500, copy surety bond, copy of admission agreement and LIC 308 were provided. LPAs provided technical assistance for the maintenance/upkeep of residents and staff records. No deficiencies were cited during todays visit based on California Code of Regulation (CCR) Title 22. An exit interview was conducted with DSD Josephine Almonte and FRN Analie Limosnero. A copy of the report was provided.
Other visitSeptember 16, 2024No deficiencies
Inspector: Maria Partoza
Plain-language summary
This was a routine annual inspection of the facility. The inspector found the building clean and well-maintained, with proper safety features like grab bars and locked medication storage, and observed residents engaged in activities; however, the inspector noted that five resident records reviewed were missing required signatures from residents or their representatives on care plans, and physician reports had not been updated since admission.
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Licensing Program Analyst (LPA) Maria (Mita) Partoza conducted an unannounced required 1 year inspection visit and met with Director of Staff Development (DSD) Josephine Almonte. LPA stated the purpose of the visit. The facility is licensed to serve adults age 60 years and over; approved for capacity of 74 non-ambulatory, residents, approved hospice waiver for 10 hospice residents. At 2:30 pm LPA observed that residents were in the activity area lobby and most of the residents were participating. LPA toured the facility accompanied by the DSD. including but not limited to the kitchen, bathroom, dining room, living room, 5 of 34 residents rooms, and exterior walkways. The temperature inside the facility is at 74 degrees Fahrenheit. The facility is a 3 floor level building and each level has a medication room that is locked and not accessible to residents, a kitchen/kitchenette and dining room. The kitchen was observed to be sanitary and organized, knives and sharps were locked and not accessible to residents. LPA observed 2 days of perishable food and 7 days of non-perishable food. The water temperature measured at 113.7 degrees Fahrenheit to 114.2 degrees Fahrenheit. The bathroom/s are equipped with grab bars, and non-skid floors. Resident's room (R1 to R5) have sufficient storage and are kept sanitary and organized. Facility has housekeeping schedule for each floor and cleaning is done everyday for each resident's unit. page 1 of 2, see LIC 809c 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 The ramps and patio are free from debris and obstruction. The facility were observed to be in good repair. The laundry is located on the 2rd level of the facility. The facility offers 2 times a week laundry services for free. The facility is equipped with a fire, smoke and carbon monoxide alert system and is maintained by their maintenance person. The hallway are free from obstruction. The fire extinguisher was inspected on 2/12/2024. LPA reviewed 5 out of 34 resident records such as but not limited to the centrally stored medication and destruction record (CSMDR), admission agreement, needs and services plan, health screening and observed that 5 out of 5 resident needs and services plan are not signed by the resident or the responsible party. 5 out of 5 Physician's Report (LIC 602) are not updated since the admission date. Due to insufficient time, LPA will return another day for the annual continuation. No deficiencies were cited per California Code of Regulations, Title 22. This report was reviewed with Director of Staff Development Josephine Almonte and a copy of the report was provided. page 2 of 2 end of report
ComplaintAugust 22, 2024No deficiencies
Inspector: Christine Dolores
ComplaintMay 2, 2024No deficiencies
Inspector: Grace Donato
InspectionOctober 10, 2023Type B1 deficiency
Inspector: Christine Dolores
Plain-language summary
During a routine annual inspection on October 4, 2023, inspectors found that medication records for three residents were incomplete—some medications were missing from the records, and others lacked start dates or refill information. The facility worked with the pharmacy to correct the records during the visit, and staff completed medication training that same day. A violation was cited for these recordkeeping issues.
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Licensing Program Analyst (LPA) Christine Dolores arrived unannounced to conduct the facility’s annual continuation visit from 10/04/2023. LPA met with Clinical Coordinator (CC), Karen Padilla. The facility has carbon monoxide detectors present throughout the facility. Activities calendar for the month observed posted in the common areas. On 10/04/2023, LPAs observed resident participating in activities such as church service and bingo. On 10/04/2023, LPA entered the kitchen area. The resident's meals are prepared in the facility's skilled nursing section and delivered to assisted living in a food warmer. LPA observed cups of fresh fruits in the assisted living refrigerator which were observed covered. On 10/04/2023, LPAs reviewed 5 resident records. During review of the residents centrally stored medication record (CSMR) it was found resident R2, R4, and R5's CSMRs were missing information. LPA observed R2 was missing 5 medications that were not written in their centrally stored medication record. CC followed-up with the pharmacy who then sent the updated CSMR with the 5 medications. R2's CSMR was missing start dates and refills information. R4's CSMR was missing start dates and refill number information. R5's PRN medication was not written in the CSMR. During today's visit, LPA observed and obtained the facility's in-service training record on medications that was conducted on 10/04/2023. On 10/04/2023, 4 residents and 3 staff were interviewed. The following documents were obtained: updated admission agreement, lease agreement, LLC, liability insurance, LIC-500, LIC-610E, and LIC-308. A deficiency was cited per California Code of Regulations, Title 22. See LIC809-D. This report was reviewed with Clinical Coordinator, Karen Padilla and a copy of the report and appeal rights were provided.
Regulation
(h) The following requirements shall apply to medications which are centrally stored: (6) The licensee shall be responsible for assuring that a record of centrally stored prescription medications for each resident is maintained for at least one year and includes:
Inspector finding
Based on interview, record review and observation the licensee did not ensure resident R2, R4, and R5’s centrally stored medications records were complete by missing information such as medications, start dates, and refills which poses a potential health, safety, and personal rights risk to persons in care. POC Due Date: 10/17/2023 Plan of Correction 1 2 3 4 Licensee conducted an in-service training on medications on 10/04/2023 with staff. Licensee began correcting residents CSMRs to include t…
ComplaintOctober 4, 2023No deficiencies
Inspector: Christine Dolores
InspectionOctober 4, 2023No deficiencies
Inspector: Christine Dolores
Plain-language summary
This was a routine annual inspection of the facility. Inspectors toured the building, reviewed resident and staff records, and found the facility met all state requirements—fire exits were clear, temperatures in the kitchen and bathrooms were appropriate, bedrooms and bathrooms were properly equipped, and resident records contained required medical information and care plans. The inspection will continue on another day to complete the annual review.
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Licensing Program Analysts (LPAs) Christine Dolores and Davide Hailu arrived unannounced to conduct the facility's Required - 1 Year. LPAs met with Administrator, Travis Clawson. During visit, LPAs toured the facility with Administrator to include the entrance, dining room, kitchen, resident bedrooms, bathrooms, offices, medication rooms, and exterior. All fire exit routes are free and clear of obstruction. Fire extinguishers last serviced on 02/10/2023. Hot water temperature maintained at 108 degrees Fahrenheit. Dining room area is equipped with cups, plates, utensils, and daily menus. Refrigerator temperature maintained at 35 degrees Fahrenheit. Freezer maintained at 0 degrees Fahrenheit. Resident bedrooms supplied with beds, adequate lighting, chair and closet. Bathrooms supplied with toilets, sinks, and showers. Showers equipped with grab bars and shower chairs. LPAs reviewed 5 resident records. Resident records contained physician's report, TB information, appraisal/needs and services plan, consent forms, identification and emergency information, personal rights, and centrally stored medications records. LPAs reviewed 5 staff files. Staff records contained 1st aid certification, job applications, health screening, TB information, and criminal record clearance. 3 out of 5 staff contained a 1st aid certification. Facility has an updated emergency disaster plan. Facility conducts their emergency disaster drills quarterly. Facility is equipped with an emergency disaster kit. First aid kit contains bandages, gauze, tweezers, and scissors. Due to insufficient time, LPA will return another day for the annual continuation. No deficiencies were cited per California Code of Regulations, Title 22. This report was reviewed with Clinical Coordinator, Karen Padilla and a copy of the report was provided.
ComplaintApril 18, 2023No deficiencies
Inspector: Ryker Heberle
Plain-language summary
A complaint was investigated about a resident in the facility's assisted living wing, but the investigation found the person was never a resident there and the allegations were unfounded. No violations were cited during the visit. The facility's skilled nursing section is regulated separately by the state health department.
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LPA confirmed that R1 was not and has never been a resident of the facility’s Assisted Living wing. This facility is a Residential Care Facility for the Elderly which contains both an Assisted Living (AL) and Skilled Nursing Facility (SNF). The SNF wing of the facility is not licensed by this department. SNF is regulated by the Department of Public Health. The Department has investigated the above allegations. Based on interviews conducted and documents reviewed, the Department found the above allegations to be UNFOUNDED , meaning that the allegations were false, could not have happened and/or is without a reasonable basis. No deficiencies were cited during today’s visit. An exit interview was conducted with Travis Clawson, Administrator and a signed copy was provided.
InspectionSeptember 27, 2022No deficiencies
Inspector: Ryker Heberle
Plain-language summary
During a routine annual inspection in September 2022, inspectors found the facility to be in good order with clean rooms, proper temperatures, adequate food and emergency supplies, and working safety equipment. Staff and residents were following infection control practices, the facility had achieved 100% COVID-19 vaccination, and no violations were cited. An advisory note was issued regarding the facility's infectious control plan, which was under departmental review.
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Licensing Program Analyst Ryker Heberle (LPA) conducted an unannounced annual inspection on 09/27/2022. LPA met with Administrator Travis Clawson (Admin). LPA entered the facility through the designated central point of entry and was screened by staff. Staff, residents in common areas, and visitors were observed to be wearing face coverings. Hand sanitizers, soap, and paper supplies were observed to be available. At least 30 days' supply of personal protective equipment (PPE) was observed to be available in the premises. LPA toured the with Admin facility. During the tour, LPA observed the temperature to be between 68*F and 78*F in resident bedrooms. Facility water temperature measured at 104.4*F. Fire extinguishers were observed to have been last inspected in February of 2022. Facility was observed to have at least 2 days worth of perishable and one week's supply of nonperishable food. All rooms were observed to be clean and well maintained. All emergency exits observed to be free from obstruction. No prohibited items noted in any resident rooms. The facility has reached a 100% COVID-19 vaccination rate for residents and staff. Smoke and carbon monoxide detectors were observed and confirmed to be operating properly. The facility's infectious control plan has been submitted and is currently under review by the department. No deficiencies were cited. Advisory note was issued. Exit interview conducted with Administrator Travis Clawson and a copy of this report was provided during visit.
ComplaintMay 24, 2022No deficiencies
Inspector: Ryker Heberle
Plain-language summary
Inspectors investigated a complaint about climate control and safety at this facility. After interviewing four residents and reviewing records, they found the complaint allegations to be unfounded—the residents interviewed either reported that climate controls worked properly or were promptly fixed, and most felt the facility was safe. No violations were cited.
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LPAs toured the facility and interviewed 4 residents in their rooms. 2 out of 4 residents interviewed stated that the climate controls in their rooms function properly. 1 out of 4 residents stated that the climate controls break often, but that the facility staff always fixes them. 1 out of 4 residents stated that they did not feel like they knew enough to make a determination. 3 out of 4 residents interviewed stated that they believed the facility was providing a safe environment to live in, while 1 out of 4 stated that they did not feel like they knew enough to make a determination. This facility is a Residential Care Facility for the Elderly which contains both an Assisted Living Facility (AL) and Skilled Nursing Facility (SNF). SNF is regulated by the Department of Public Health. The Department has investigated the above allegations. Based on interviews conducted and documents reviewed, the Department found the above allegations to be UNFOUNDED , meaning that the allegations were false, could not have happened and/or are without a reasonable basis. No deficiencies were cited during today’s visit. Exit interview was conducted with Travis Clawson, Administrator and a copy of the signed report was provided.
ComplaintMay 24, 2022· UnsubstantiatedNo deficiencies
Inspector: Ryker Heberle
Unsubstantiated — the California Department of Social Services (CDSS) investigated and did not find a violation.
Plain-language summary
A complaint was investigated about resident access to working phones. The facility showed that resident room phones are functioning, staff carry work phones that residents can borrow, and residents can call staff using call buttons if needed; interviews with residents and staff supported these practices. The allegation could not be proven or disproven based on available evidence.
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Admin stated that the new phones were installed one at a time inside resident rooms, and that when old phones ceased to function, they were replaced within a couple days. Admin stated that all CNA's on the facility floor had work phones that residents are allowed to borrow as needed, and that residents have alternate means of telecommunication in the event of personal phone outages. LPAs observed resident phones to currently be functioning properly. LPAs interviewed 4 residents at the facility. 2 out of 4 residents interviewed stated that they have never had issues with their phones. 1 out of 4 residents stated that they have their own cell phone, so they never need to use the facility provided phones. 1 out of 4 residents stated that they did not feel comfortable making a determination. In interviews with facility staff members, 2 out of 2 staff members stated that they always have a work phone when working CNA duties, 2 out of 2 staff stated that they allow residents to use their phones when requested. 2 out of 2 staff stated that in the event of residents not having phones that work, they can push their signals to summon staff to use their phones. The Department has investigated the above allegation. Based on interviews conducted, records reviewed, and LPAs' observations, the Department found the above allegation to be UNSUBSTANTIATED . An unsubstantiated finding indicates that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove that the allegation did or did not occur. Exit interview conducted with Administrator Travis Clawson and a copy of this report was provided.
ComplaintApril 8, 2022No deficiencies
Inspector: Christine Dolores
Plain-language summary
An allegation was made against a staff member at the skilled nursing facility. The state investigated the complaint by reviewing records and interviewing people involved, and found the allegation to be unfounded—meaning it was false or could not have happened.
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Alleged perpetrator is a staff at the Skilled Nursing Facility and does not work or cross over to Assisted Living. S1 states the matter was investigated by a few outside agencies in February 2022, to include the California Department of Public Health, Law Enforcement, and the Ombudsman. The Department has investigated the above allegation. Based on interviews conducted and record reviewed, the Department found the above allegation to be UNFOUNDED, meaning that the allegation was false, could not have happened and/or is without a reasonable basis. This report was reviewed with Karen Padilla, Clinical Coordinator and a copy of this report was provided. Page 2 of 2.
ComplaintMarch 22, 2022No deficiencies
Inspector: Chihhsien Chang
ComplaintMarch 18, 2022No deficiencies
Inspector: Marybeth Donovan
Plain-language summary
A complaint was investigated at this facility, and inspectors found no evidence to support the allegations made. The investigation included interviews and document review, and the facility was provided with a copy of the findings.
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The Department has investigated the above allegations. Based on interviews conducted and documents reviewed, the Department found the above allegations to be UNFOUNDED, meaning that the allegations were false, could not have happened and/or is without a reasonable basis. The report was reviewed with Travis Clawson and a copy of this report provided. Page 2 of 2
ComplaintMarch 17, 2022No deficiencies
Inspector: Ryker Heberle
Plain-language summary
A complaint was investigated that alleged mistreatment of a resident in the assisted living wing, but investigators confirmed the resident had actually lived in the skilled nursing wing for over 5 years and was never in the assisted living building, making the complaint unfounded. The accused staff member also did not work in the assisted living facility. No violations were found during the inspection.
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During review of facility's admission records, LPA confirmed that R1 had no admission history in the facility's assisted living wing. LPA further confirmed via admission records that R1 had been residing in the skilled nursing wing of the facility for over 5 years. LPA confirmed that R1 was not and had never been a resident of the facility’s Assisted Living building. Suspected Abuser (SA) was also confirmed to not have worked in the assisted living facility. This facility is a Residential Care Facility for the Elderly which contains both an Assisted Living (AL) and Skilled Nursing Facility (SNF). SNF is regulated by the Department of Public Health. The Department has investigated the above allegation. Based on interviews conducted and documents reviewed, the Department found the above allegation to be UNFOUNDED , meaning that the allegation was false, could not have happened and/or is without a reasonable basis. No deficiencies were cited during today’s visit. Exit interview was conducted with Travis Clawson, Administrator. This report was reviewed with Travis Clawson, Administrator, and a copy was provided.
ComplaintJuly 22, 2021No deficiencies
Inspector: Anna Bui
Plain-language summary
On July 22, 2021, inspectors conducted a routine annual inspection and found no violations. The facility had proper hand-washing supplies, masks and personal protective equipment in stock, and staff and residents were following COVID-19 safety protocols.
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On 07/22/2021 at 11:33 am, Licensing Program Analyst (LPA) Anna Bui conducted an unannounced Annual Required 1 Year visit. LPA met with Karen Padilla, Clinical Coordinator. LPA toured the facility beginning with the main entrance. The entrance had a thermometer, hand sanitizer, and sign-in log to document temperature and screening questions. Universal precautions, COVID-19 protocols, and social distancing guidelines were posted throughout the facility. Restrooms had hand soap and paper towels readily available. Hand washing sign was posted at all hand washing stations. Staff and residents were observed wearing a mask and following COVID-19 protocols. Facility observed to have adequate supply of PPE. No deficiencies were cited during today's visit. This report was reviewed with Karen Padilla, Clinical Coordinator, and a copy was provided.
ComplaintJuly 22, 2021No deficiencies
Inspector: Anna Bui
Plain-language summary
An investigation of a complaint found that the alleged victim was not a resident at this facility, and investigators determined the complaint was unfounded. No violations were identified during the inspection. The facility's clinical coordinator was notified of the findings.
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A review of the facility’s records confirmed the alleged victim (R1) was not a resident of the facility’s Assisted Living building. This facility is a Residential Care Facility for the Elderly, and this facility has both an Assisted Living (AL) and Skilled Nursing Facility (SNF). SNF is regulated by the Department of Public Health. The Department has investigated the above allegations. Based on interviews conducted and documents reviewed, the Department found the above allegations to be UNFOUNDED , meaning that the allegation was false, could not have happened and/or is without a reasonable basis. No deficiencies were cited during today’s visit. Exit interview was conducted with Karen Padilla, Clinical Coordinator. This report was reviewed with Karen Padilla, Clinical Coordinator, and a copy was provided.
ComplaintJuly 22, 2021No deficiencies
Inspector: Anna Bui
Plain-language summary
A complaint was investigated about an incident in the facility's Assisted Living building, but the alleged resident was not actually living at this facility. The Department found the allegation to be unfounded and did not cite any deficiencies during the visit.
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A review of the facility’s records confirmed the alleged victim (R1) was not a resident of the facility’s Assisted Living building. This facility is a Residential Care Facility for the Elderly, and this facility has both an Assisted Living (AL) and Skilled Nursing Facility (SNF). SNF is regulated by the Department of Public Health. The Department has investigated the above allegations. Based on interviews conducted and documents reviewed, the Department found the above allegations to be UNFOUNDED , meaning that the allegation was false, could not have happened and/or is without a reasonable basis. No deficiencies were cited during today’s visit. Exit interview was conducted with Karen Padilla, Clinical Coordinator. This report was reviewed with Karen Padilla, Clinical Coordinator, and a copy was provided.
Federal summary
CMS Care CompareNot a CMS-certified facility
California RCFEs (residential care facilities for the elderly) are licensed by the state, not by CMS. CMS data only applies to skilled nursing facilities or to CCRCs that operate a licensed SNF wing.
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