Olivia's Care Home Iv
RCFE
A Residential Care Facility for the Elderly (RCFE) is a non-medical residential care home licensed by California CDSS under Health & Safety Code §1560. Residents receive assistance with daily living activities such as bathing, dressing, meals, and medication management in a home-like setting. RCFEs are not hospitals or skilled nursing facilities — they do not provide round-the-clock medical care.
2836 Flores St. · San Mateo, 94403
Quick facts
Quality snapshot
Updated April 25, 2026Compared to 214 California RCFE facilities of similar size, over the last 36 months.
Source: California Department of Social Services, Community Care Licensing Division. View raw inspection records →
Quality grade· click to show how this was calculated
Severity100thWeighted citations per bed
Repeats100thRepeat deficiencies as share of total
Frequency100thDeficiencies per inspection
Tick mark at 50% = peer median · higher percentile = better facility
Quality grade· click to show how this was calculated
Weighted citations per bed
Repeat deficiencies as share of total
Deficiencies per inspection
Tick mark at 50% = peer median · higher percentile = better facility
Olivia's Care Home Iv scores A. Better than 100% of comparable California RESIDENTIAL CARE ELDERLY facilities. Severity: top 0%. Repeats: top 0%. Frequency: top 0%.
Each metric is converted to a 0–100 percentile within the peer set (higher = better). The composite grade averages all four. Peer set: CA / rcfe_general / small beds (214 facilities).
Citation severity over time
stableWeighted severity score per month · 24 months
Weighted score (24mo)
0
Finding distribution
none · 36 monthsScope × Severity (CMS A–L)
The rules that apply to this facility
California Title 22 requirements for this facility, with the specific regulation and a suggested question for each.
What training are all staff required to complete?22 CCR §87411
All direct-care staff must complete:
- 10 hours initial training within the first four weeks of employment.
- 4 hours annual in-service every year thereafter.
- Administrator certificate from a CDSS-approved program — 80 hours for first-time, 40 hours renewal every 2 years.
Ask on tour: Ask when the last staff training was completed and how it's tracked.
How many staff must be on duty overnight?22 CCR §87415
Based on 12 licensed beds:
One qualified staff member must be on call and physically on premises at all times overnight.
Violation pattern to watch for:A facility that documents a staff member as "on call" but with that person physically off-site — when the law requires on-premises presence — is in violation of this section.
Ask on tour: Ask the facility to walk you through their overnight staffing plan and confirm whether on-call staff are on premises or off-site.
What health conditions can this facility legally accept or refuse?22 CCR §87612–87615
Restricted — allowed with physician order + care plan
- Supplemental oxygen
- Insulin and injectable medications
- Indwelling or intermittent catheters
- Colostomy / ileostomy
- Stage 1 and Stage 2 pressure injuries
- Wound care (non-complex)
- Incontinence
- Contractures
Prohibited — facility must refuse or discharge
- Stage 3 or Stage 4 pressure injuries
- Feeding tubes (PEG, NG, or J-tube)
- Tracheostomies
- Active MRSA or communicable infections requiring isolation
- 24-hour skilled nursing needs
- Total ADL dependence with inability to communicate needs
A hospice waiver (HSC §1569.73) can allow continued care for residents on hospice who would otherwise fall into a prohibited category.
Ask on tour: Ask whether your loved one's specific care needs are restricted or prohibited, and what the facility's process is if needs change after admission.
What must this facility report to the state — and how fast?22 CCR §87211 / WIC §15630
- ImmediateElopement, fire, epidemic outbreak, or poisoningImmediately
- 2 hoursAbuse with serious bodily injury2-hour phone report + 2-hour written report — to the California Department of Social Services (CDSS), Adult Protective Services, and law enforcement
- 24 hrsAbuse without serious bodily injuryWithin 24 hours
- Next dayDeath of a residentPhone by next working day; written within 7 days
- Next dayInjury requiring medical treatment beyond first aidPhone by next working day; written within 7 days
- WrittenBankruptcy, foreclosure, eviction, or utility shutoff noticeWritten notice to CDSS and residents — $100/day penalty (max $2,000) for failure
Your enforcement lever:Incidents that aren't reported on time are themselves a separate violation. If you believe a reportable event wasn't filed, you can submit a complaint directly to the California Department of Social Services (CDSS).
How does CDSS enforce these rules?22 CCR §87755–87777 / HSC §1569.58
- 1Notice of DeficiencyWritten citation with a correction deadline. Facility must submit a Plan of Correction.
- 2Civil PenaltyStarts at $50/day for non-serious; $150/day for serious deficiencies — immediately, with no grace period. Repeats escalate to $150 first day + $50/day, then $1,000 first day + $100/day.
- 3Suspension of AdmissionsFacility cannot accept new residents until violations are corrected.
- 4Temporary Suspension or RevocationEmergency suspension for imminent danger; full revocation after administrative hearing.
- 5Exclusion OrderAdministrator and operator can be barred from all CDSS-licensed facilities — not just this one.
See how these rules have been applied to this specific facility:
View state inspection record and citationsState records
California Dept. of Social Services · Community Care Licensing- License number
- 415601171
- License type
- RESIDENTIAL CARE ELDERLY
- License status
- LICENSED
- License expires
- Not yet indexed
- Licensed beds
- 12
- Operator
- Premier Home Llc
Inspections & citations
5
reports on file
0
total deficiencies
InspectionAugust 18, 2025No deficiencies
Plain-language summary
This was a routine unannounced inspection on August 18, 2025, and no violations were found. The inspector observed clean living spaces, properly secured medications and hazardous items, working fire safety equipment, current staff training records, and accurate medication tracking across the facility's 11 residents. The facility was asked to submit updated documentation including the administrator's certificate and emergency disaster plan by August 25, 2025.
View full inspector notes
On 08/18/2025, Licensing Program Analyst (LPA) Vado Jaime Vado conducted an unannounced Post Licensing inspection visit. LPA met with administrator Patricia De Guzman and explained the purpose of today's inspection. There are currently 11 residents in the facility and 4 staff persons working on this day. This is a single level facility, licensed for residents age range of 60 years and over all of which may be non-ambulatory with a hospice waiver for 5 residents and a waiver for 4 bedridden. There are 4 hospice residents at this time. The physical plant was toured inside and outside of the facility to ensure the safety of the clients. The facility itself is the lower level of the home. There is locked access to the facility from the upper floor. The upper floor is privately owned by the landlord of the entire physical plant. The facility garage is on the lower level. LPA observed the facility kitchen which is clean and observed appliances that are in good repair. Knives are stored and locked in in kitchen drawer adjacent to the stove/range. Medications are locked in a cabinet located in the dining room area. Perishable and non-perishable food items are observed as in place. There is an additional refrigerator for resident food supplies located in the garage along with incontinence supplies and PPE. First aid kit is observed as complete with required items and stored in the medicine cabinet. LPA observed that there are three fire extinguishers in place inspected on 01/07/2025, smoke detector, carbon monoxide detectors are observed in place through out the facility, and central HVAC. Fire pull station is located at the front door of the facility. Facility is fully equipped with fire sprinklers. Laundry area is also observed as fully operational, and locked in the garage area of the facility. Emergency exit routes are observed inside and outside to be free and clear of obstructions. Last emergency/disaster drill was conducted on 05/10/2025. Water temperature is measured at 105F in the common bathroom located at the end of the hall. Cleaning supplies are observed to be locked an not accessible to residents A fire panel is present at the end of the hall with an inspection date of 07/05/2023. Linens are observed as in place in a hallway closet. Continued on next page... 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 Page 2 LPA observed resident rooms and all are observed as clean, free of odors, and contained all the required furniture per regulatory recommendations. All resident rooms contain a half bathroom. There are two staff rooms as well which are labeled. There is one common full bathroom located in the hallway. Shower floor does have non-skid mats present for use. During today's inspection LPA reviewed 5 resident files which are current and 5 staff files which are current. Training hours are on file as current for staff. Medications are inspected and are accurate to what is listed on centrally stored medication and destruction record. Administrator certificate is current expiring on 11/27/2025. The following updated forms are requested to be submitted to CCLD by 08/25/2025 : • Copy of updated administrator certificate • Copy of facility's liability insurance • LIC308 Designation of responsible staff person • LIC610E Emergency Disaster Plan • LIC500 Staff Schedule No citations issued on this day. Report is reviewed with administrator Patricia De Guzman.
Other visitAugust 18, 2025No deficiencies
Plain-language summary
This was an unannounced annual inspection on August 18, 2025, of a 11-resident facility. The inspector found the home clean and safe, with proper fire safety equipment, locked medication storage, secure kitchen knives, and current staff training records; resident rooms were clean with required furniture and bathrooms. The facility was asked to submit several updated documents by August 25, 2025, and no violations were cited.
View full inspector notes
On 08/18/2025, Licensing Program Analyst (LPA) Vado Jaime Vado conducted an unannounced annual required inspection visit. LPA met with administrator Patricia De Guzman and explained the purpose of today's inspection. There are currently 11 residents in the facility and 4 staff persons working on this day. This is a single level facility, licensed for residents age range of 60 years and over all of which may be non-ambulatory with a hospice waiver for 5 residents and a waiver for 4 bedridden. There are 4 hospice residents at this time. The physical plant was toured inside and outside of the facility to ensure the safety of the clients. The facility itself is the lower level of the home. There is locked access to the facility from the upper floor. The upper floor is privately owned by the landlord of the entire physical plant. The facility garage is on the lower level. LPA observed the facility kitchen which is clean and observed appliances that are in good repair. Knives are stored and locked in in kitchen drawer adjacent to the stove/range. Medications are locked in a cabinet located in the dining room area. Perishable and non-perishable food items are observed as in place. There is an additional refrigerator for resident food supplies located in the garage along with incontinence supplies and PPE. First aid kit is observed as complete with required items and stored in the medicine cabinet. LPA observed that there are three fire extinguishers in place inspected on 01/07/2025, smoke detector, carbon monoxide detectors are observed in place through out the facility, and central HVAC. Fire pull station is located at the front door of the facility. Facility is fully equipped with fire sprinklers. Laundry area is also observed as fully operational, and locked in the garage area of the facility. Emergency exit routes are observed inside and outside to be free and clear of obstructions. Last emergency/disaster drill was conducted on 05/10/2025. Water temperature is measured at 105F in the common bathroom located at the end of the hall. Cleaning supplies are observed to be locked an not accessible to residents A fire panel is present at the end of the hall with an inspection date of 07/05/2023. Linens are observed as in place in a hallway closet. Continued on next page... 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 Page 2 LPA observed resident rooms and all are observed as clean, free of odors, and contained all the required furniture per regulatory recommendations. All resident rooms contain a half bathroom. There are two staff rooms as well which are labeled. There is one common full bathroom located in the hallway. Shower floor does have non-skid mats present for use. During today's inspection LPA reviewed 5 resident files which are current and 5 staff files which are current. Training hours are on file as current for staff. Medications are inspected and are accurate to what is listed on centrally stored medication and destruction record. Administrator certificate is current expiring on 11/27/2025. The following updated forms are requested to be submitted to CCLD by 08/25/2025 : • Copy of updated administrator certificate • Copy of facility's liability insurance • LIC308 Designation of responsible staff person • LIC610E Emergency Disaster Plan • LIC500 Staff Schedule No citations issued on this day. Report is reviewed with administrator Patricia De Guzman.
Other visitAugust 8, 2024No deficiencies
Inspector: Audrey Jeung
Plain-language summary
This was a pre-licensing inspection for a 12-bed memory care facility. The administrator met with the state inspector to review required topics including operating requirements, physical environment, staffing, resident records, and dementia care, and the facility has corrected issues found in an earlier inspection. The facility meets state standards for licensure and immediate approval is recommended.
View full inspector notes
LPA Jeung met with administrator to review RCFE Component III Orientation. The following topics were discussed: - Operating Requirements - Physical Environment - Personnel Requirements - Resident Records - Reporting Requirements - Health Related Services and Conditions - Dementia Care Pre licensing inspection was conducted on 7/11/24 and licensee has addressed issues identified during that inspection to comply with Title 22 regulations. Facility meets physical plant requirements for licensure of 12 bed Residential Care Facility for the Elderly. Immediate licensure is recommended, pending final approval by Central Applications Bureau.
Other visitJuly 11, 2024No deficiencies
Inspector: Audrey Jeung
Plain-language summary
This is a pre-licensing inspection for a facility currently operating as Maria's Home for the Elderly that is applying for formal licensure to care for 12 non-ambulatory elderly residents. The inspector found the facility's physical layout, staffing, and supplies generally acceptable, but identified three items that must be corrected before the license can be issued: staff need access to a complete set of keys for all resident rooms and exits during emergencies, the emergency disaster plan needs to be updated with correct utility and fire extinguisher locations, and the facility needs a full 7-day supply of canned fruit on hand.
View full inspector notes
Applicant Premier Home LLC has applied for RCFE licensure for 12 non-ambulatory elderly clients in 10 rooms. Fire clearance has been approved. Facility is currently licensed and operating under the name Maria's Home for the Elderly #415601025. There are 2 residents who currently receive hospice care. On 5/9/24, LPA Jeung toured facility and grounds of this one level facility. There are 10 bedrooms--each with private half bathrooms--2 staff rooms--1 with half bathroom--full bathroom with 2 shower enclosures, living room/dining room, and kitchen. There are 3 beds in 1 staff room and one bed in the small staff room. Clothes washer and dryer are located on lower level, where there is an additional storage room and 1-car garage. Three other garages are not accessible, and belong to property owner. There is a wood ramp on the south, west (south) and part of north sides of the building, as well as small backyard. Above the facility, there is a separate living unit with a separate entrance, that is not part of RCFE. Medications and toxins are secured in locked cabinets in dining room armoire and stairwell next to kitchen, respectively. Hot water temperature is tested at 103 degrees in common bathroom. Food preparation and service items are present, as well as perishable fruits, vegetables and protein. Supplies of bed and bath linens and hygiene products are observed. First aid kit is complete. Patricia De Guzman is a certified RCFE administrator (x 11/25). LPA Jeung reviewed corrections of deficiencies observed during initial pre-licensing tour on 5/9/24 and citations issued to existing facility, Maria's Home for the Elderly #415601025. Due to unreported CoVID, initial pre-licensing visit was suspended. - Continued on following page - 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 The following items are observed and must be addressed prior to licensure: 1. A set of keys--including all resident units, facility vehicles, all exit doors, all cabinets, cupboards or files that contain elements of the emergency and disaster plan, including, but not limited to, food supplies and protective shelter supplies--must be available to staff on each shift for use during an evacuation. (1569.695) 2. Emergency Disaster Plan (LIC610E) must be updated to include corrected utility shut off and fire extinguisher locations. (Section 87212 Emergency Disaster Plan) 3. There is an insufficient 7-day supply of canned fruit (Section 87555 General Food Service). LPA to be contacted upon completion of the above 3 items. Facility phone number is 650/458-3265.
Other visitMay 9, 2024No deficiencies
Inspector: Audrey Jeung
Plain-language summary
This was a pre-licensure inspection visit at a facility seeking its initial license. The inspector found that the facility was not prepared to safely manage residents with COVID: there were no warning signs on infected residents' doors, no personal protective equipment stations set up outside their rooms, only one N95 mask available for the entire staff, and the facility did not disclose the COVID cases until after the inspection was already underway. The facility was found not ready for licensure and the inspection was suspended.
View full inspector notes
LPA Jeung met with staff and toured facility, including at least 2 private rooms where COVID residents reside. There are no signs posted on doors, no PPE station outside of rooms, only ONE N95 mask available for staff, and LPA was not informed of COVID until AFTER entire facility was toured. This visit is suspended and report will be forwarded to applicant. Facility is not ready for licensure.
Federal summary
CMS Care CompareNot a CMS-certified facility
California RCFEs (residential care facilities for the elderly) are licensed by the state, not by CMS. CMS data only applies to skilled nursing facilities or to CCRCs that operate a licensed SNF wing.
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