StarlynnCare

California · San Mateo

Olivia's Care Home Iii

RCFE

A Residential Care Facility for the Elderly (RCFE) is a non-medical residential care home licensed by California CDSS under Health & Safety Code §1560. Residents receive assistance with daily living activities such as bathing, dressing, meals, and medication management in a home-like setting. RCFEs are not hospitals or skilled nursing facilities — they do not provide round-the-clock medical care.

317 W 20th Avenue · San Mateo, 94403

Quick facts

Licensed beds6
Memory careNot listed
Last inspectionMar 2026
Last citationApr 2022
Operated byChoice Care Llc
Map showing location of Olivia's Care Home Iii

Quality snapshot

Updated April 25, 2026

Compared to 214 California RCFE facilities of similar size, over the last 36 months.

Source: California Department of Social Services, Community Care Licensing Division. View raw inspection records →

Quality grade· click to show how this was calculated

Severity
100th

Weighted citations per bed

Repeats
100th

Repeat deficiencies as share of total

Frequency
100th

Deficiencies per inspection

Tick mark at 50% = peer median · higher percentile = better facility

Olivia's Care Home Iii scores A. Better than 100% of comparable California RESIDENTIAL CARE ELDERLY facilities. Severity: top 0%. Repeats: top 0%. Frequency: top 0%.

Each metric is converted to a 0–100 percentile within the peer set (higher = better). The composite grade averages all four. Peer set: CA / rcfe_general / small beds (214 facilities).

Citation severity over time

stable

Weighted severity score per month · 24 months

May 24peer medianApr 26

Weighted score (24mo)

0

Finding distribution

none · 36 months

Scope × Severity (CMS A–L)

No findings in the last 36 months.

View inspections & citations

The rules that apply to this facility

California Title 22 requirements for this facility, with the specific regulation and a suggested question for each.

What training are all staff required to complete?22 CCR §87411

All direct-care staff must complete:

  • 10 hours initial training within the first four weeks of employment.
  • 4 hours annual in-service every year thereafter.
  • Administrator certificate from a CDSS-approved program — 80 hours for first-time, 40 hours renewal every 2 years.

Ask on tour: Ask when the last staff training was completed and how it's tracked.

How many staff must be on duty overnight?22 CCR §87415

Based on 6 licensed beds:

One qualified staff member must be on call and physically on premises at all times overnight.

Violation pattern to watch for:A facility that documents a staff member as "on call" but with that person physically off-site — when the law requires on-premises presence — is in violation of this section.

Ask on tour: Ask the facility to walk you through their overnight staffing plan and confirm whether on-call staff are on premises or off-site.

What health conditions can this facility legally accept or refuse?22 CCR §87612–87615

Restricted — allowed with physician order + care plan

  • Supplemental oxygen
  • Insulin and injectable medications
  • Indwelling or intermittent catheters
  • Colostomy / ileostomy
  • Stage 1 and Stage 2 pressure injuries
  • Wound care (non-complex)
  • Incontinence
  • Contractures

Prohibited — facility must refuse or discharge

  • Stage 3 or Stage 4 pressure injuries
  • Feeding tubes (PEG, NG, or J-tube)
  • Tracheostomies
  • Active MRSA or communicable infections requiring isolation
  • 24-hour skilled nursing needs
  • Total ADL dependence with inability to communicate needs

A hospice waiver (HSC §1569.73) can allow continued care for residents on hospice who would otherwise fall into a prohibited category.

Ask on tour: Ask whether your loved one's specific care needs are restricted or prohibited, and what the facility's process is if needs change after admission.

What must this facility report to the state — and how fast?22 CCR §87211 / WIC §15630
  • ImmediateElopement, fire, epidemic outbreak, or poisoningImmediately
  • 2 hoursAbuse with serious bodily injury2-hour phone report + 2-hour written report — to the California Department of Social Services (CDSS), Adult Protective Services, and law enforcement
  • 24 hrsAbuse without serious bodily injuryWithin 24 hours
  • Next dayDeath of a residentPhone by next working day; written within 7 days
  • Next dayInjury requiring medical treatment beyond first aidPhone by next working day; written within 7 days
  • WrittenBankruptcy, foreclosure, eviction, or utility shutoff noticeWritten notice to CDSS and residents — $100/day penalty (max $2,000) for failure

Your enforcement lever:Incidents that aren't reported on time are themselves a separate violation. If you believe a reportable event wasn't filed, you can submit a complaint directly to the California Department of Social Services (CDSS).

How does CDSS enforce these rules?22 CCR §87755–87777 / HSC §1569.58
  1. 1Notice of DeficiencyWritten citation with a correction deadline. Facility must submit a Plan of Correction.
  2. 2Civil PenaltyStarts at $50/day for non-serious; $150/day for serious deficiencies — immediately, with no grace period. Repeats escalate to $150 first day + $50/day, then $1,000 first day + $100/day.
  3. 3Suspension of AdmissionsFacility cannot accept new residents until violations are corrected.
  4. 4Temporary Suspension or RevocationEmergency suspension for imminent danger; full revocation after administrative hearing.
  5. 5Exclusion OrderAdministrator and operator can be barred from all CDSS-licensed facilities — not just this one.

See how these rules have been applied to this specific facility:

View state inspection record and citations

State records

California Dept. of Social Services · Community Care Licensing
License number
415601079
License type
RESIDENTIAL CARE ELDERLY
License status
LICENSED
License expires
Not yet indexed
Licensed beds
6
Operator
Choice Care Llc

Inspections & citations

7

reports on file

1

total deficiencies

Other visitMarch 13, 2026
No deficiencies

Plain-language summary

On February 27, 2025, inspectors conducted the facility's required annual inspection and found the home operating safely with proper emergency equipment, food storage, medication security, and current staff certifications. The facility, which houses 6 residents including 3 receiving hospice care, had functioning smoke and carbon monoxide detectors, secured hazardous materials, and no violations noted during the visit. The administrator was asked to submit updated documentation including insurance and staffing records by March 20, 2026.

View full inspector notes

On 02/27/2025, Licensing Program Analyst (LPA) Jaime Vado conducted an unannounced required - 1 year inspection visit. LPA met with the administrator Olivia De Guzman today and explained the purpose of today's visit. Currently there are 2 staff and the administrator present assisting the 6 residents. There are 4 residents eating when LPA arrived to the facility. This is a two level facility but the upstairs of the facility is a private rental. There is also another private rental in the backyard of the facility in a disconnected smaller home. Facility is licensed for age range 60 and over all of which must be ambulatory. Facility is cleared for 3 hospice residents. 3 residents are on hospice as of today's visit. The facility operates on the ground floor of this address only. All outdoor and indoor passageway are free and clear of obstructions for emergency exit routes in case of fire or emergency. Facility's ambient temperature is comfortable for residents and LPA. No pools or bodies of water were observed during today's visit on the premises. LPA observed fresh food supplies and emergency one week of nonperishable and two (2) days of perishable foods as in place. Laundry area is in the garage and is fully functional. Knives are locked in the kitchen drawer adjacent to the stove/range. Medications are locked in the island area of the kitchen. Toxic chemicals and cleaning supplies are observed in the hallway closet. PPE are in place as stored in the dining room area in a cabinet and garage. Each resident room is observed to contain the required furniture as outlined in regulations. Facility has functioning smoke detectors and carbon monoxide detectors through out the facility. LPA observed a fire extinguisher in the kitchen and at the end of the hallway as fully charged ready for use. Continued on next page... 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 Page 2 Facility has one common full bathroom for resident use. All resident rooms are also equipped with half bathrooms as well. Shower floor is equipped with non-skid flooring. Water is tested at 105F in the common bathroom and in the kitchen it was tested at 108F. Based on review of all resident files, and medications all items are current and logged accurately. Staff files are reviewed and are current. Emergency disaster drill records are observed as current being conducted quarterly. Last drill was conducted on 01/32/2026. Administrator certificate is observed as current expiring 11/27/2025. Renewal items were sent to Administrator Certification Bureau and indicated that it is pending and renewal status is ongoing. The following updated forms are being requested to be received by 03/20/2026: • Copy of Administrator Certificates • Copy of facility's liability insurance • LIC308 Designation of responsible staff person • LIC500 Staff Schedule There are no citations issued during today's inspection visit. Report is reviewed with Olivia De Guzman and a copy is provided.

InspectionFebruary 27, 2025
No deficiencies

Inspector: Jaime Vado

Plain-language summary

A routine annual inspection was conducted on February 27, 2025, and found the facility in compliance with licensing requirements—emergency exits were clear, safety equipment including fire extinguishers and smoke detectors were in place and functional, medications and hazardous materials were properly stored, and resident files and staff documentation were current. The facility was asked to submit updated copies of insurance, emergency disaster plan, and property documentation by March 6, 2025. No violations were cited.

View full inspector notes

On 02/27/2025, Licensing Program Analyst (LPA) Jaime Vado conducted an unannounced required - 1 year inspection visit. LPA met with staff person Neil Magdaraog today and explained the purpose of today's visit. Currently there are 2 staff present and 5 residents. All residents are in their rooms by choice. Around 11:16pm the administrator Patricia De Guzman arrived and met with LPA. This is a two level facility but the upstairs of the facility is a private rental. There is also another private rental in the backyard of the facility in a disconnected smaller home. Facility is licensed for age range 60 and over all of which must be ambulatory. Facility is cleared for 3 hospice residents. 1 resident is on hospice as of today's visit. The facility operates on the ground floor of this address. All outdoor and indoor passageway are free and clear of obstructions for emergency exit routes in case of fire or emergency. Facility's ambient temperature is comfortable for residents and LPA. No pools or bodies of water were observed during today's visit on the premises. LPA observed fresh food supplies and emergency one week of nonperishable and two (2) days of perishable foods as in place. Laundry area is in the garage and is fully functional. Knives are locked in the kitchen drawer adjacent to the stove/range. Medications are locked in the island area of the kitchen. Toxic chemicals and cleaning supplies are observed in the hallway closet. PPE are in place as stored in the dining room area in a cabinet and garage. Each resident room is observed to contain the required furniture as outlined in regulations. Facility has functioning smoke detectors and carbon monoxide detectors through out the facility. LPA observed a fire extinguisher in the kitchen with an inspection tag of 05/23/2024 which is charged and ready for use. Continued on next page... 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 Page 2 Facility has one common full bathroom for resident use. All resident rooms are also equipped with half bathrooms as well. Shower floor is equipped with non-skid flooring. Based on review of all resident files, and medications all items are current and logged accurately. Staff files are reviewed and are current. Emergency disaster drill records are observed as current being conducted quarterly. Last drill was conducted on 01/30/2025. Administrator certificate is observed as current expiring 11/27/2025 per online review. A physical certificate was never received by the administrator. The following updated forms are being requested to be received by 03/06/2025: • Copy of facility's liability insurance • LIC308 Designation of responsible staff person • LIC610E Emergency Disaster Plan • LIC500 Staff Schedule • Copy of control of property or copy of lease There are no citations issued during today's inspection visit. Technical violations are issued on the attached two pages. Report is reviewed with Patricia De Guzman and a copy is provided.

InspectionApril 8, 2024
No deficiencies

Inspector: Audrey Jeung

Plain-language summary

This was a routine inspection of the facility's physical space, medication storage, safety planning, and staffing records. The inspector found no violations of state regulations for residential care facilities. The facility was asked to submit updated administrative and personnel paperwork by April 22, 2024.

View full inspector notes

LPA Audrey Jeung toured facility and grounds, consisting of 6 client bedrooms and staff room--all with half bathrooms--on ground level, as well as living/dining room. There is a staff room on lower level adjacent to garage, and a 2-bedroom rental unit on 2nd floor; this apartment is accessed through garage. In addition, there is an accessory dwelling unit in backyard, that has a separate address. There are no accessible bodies of water or fire safety hazards observed. Medications, toxins and sharps are stored appropriately and inaccessible to clients, a comfortable room temperature is maintained, and lighting is sufficient for safety. First-aid kit is complete and maintained. Client files are reviewed, and medications are recorded on Centrally Stored Medications Records. An updated Disaster and Mass Casualty Plan is available. Criminal record clearances or exemptions for facility staff or other individuals who have client contact have been reviewed. Olivia De Guzman (x 6/24) is a certified RCFE administrator that oversees facility operations. Staff records, including training, will be reviewed at a later date. As per legislation, effective 1/1/2015, the following information is posted: 1) PUB474, pertaining to resident councils, per AB1572; 2) text of Health and Safety Code 1569.269 AND CCR Title 22 Section 87468 (Personal Rights form LIC613C), per AB2171; 3) CCLD Hotline information, per SB895. Administrator is requested to submit the following updated information/forms to CCLD by 4/22/24: - Administrative Organization (LIC309) - Personnel Report (LIC500) No deficiencies of the RCFE California Code of Regulations, Title 22, Division 6, Chapter 8 are observed. See Advisory Notes issued--5 pages.

Other visitOctober 5, 2022
No deficiencies

Inspector: Komal Charitra

Plain-language summary

In October 2022, state licensing staff visited this facility to deliver findings from a complaint that had been filed against the previous operator at this same address. The findings were discussed with staff and a copy of the report was provided. This was a follow-up visit related to the prior business, not the current facility.

View full inspector notes

On October 5, 2022, Licensing Program Analyst (LPA) Komal Charitra conducted an unannounced collateral investigation visit to deliver findings to a complaint received under previous licensee. LPA met with Caregiver, Annalissa Condez and explained the purpose of the visit. LPA explained that the visit was in relation to complaint being received under the previous licensed facility, Rosie's Home For The Aged who used to be licensed at this facility's current address. Report is reviewed with Caregiver, Annalissa Condez and a copy is provided.

Other visitOctober 5, 2022
No deficiencies

Inspector: Komal Charitra

Plain-language summary

This was an unannounced annual infection control inspection on October 5, 2022, and no violations were found. The inspector observed that the facility maintains COVID-19 safety measures including screening procedures, adequate personal protective equipment supply, and proper storage of medications and hazardous materials, with hand-washing stations throughout. The facility was advised to use liquid soap and paper towels instead of bar soap and hand towels in shared bathrooms and to add lids to trash cans.

View full inspector notes

On October 5, 2022, Licensing Program Analyst (LPA) Komal Charitra conducted an unannounced annual infection control inspection. LPA met with Caregiver, Annalissa Condez, and explained the purpose of the visit. Upon arrival, LPA observed the COVID-19 signage posted at the front entrance. LPA was screened at entry point and Caregiver was able to provide LPA with screening log documentation for residents, staff, and visitors. LPA toured the facility and grounds. No accessible bodies of water or fire safety hazards observed. This is a double story home, however the second story is being rented out. The first story is observed to have 7 bedrooms, 6 of which are private resident rooms and 1 is utilized as a staff room. Each bedroom has their own half-bathroom. There is one shared bathroom observed. LPA observed hand-washing signs in all bathrooms. LPA Charitra advised caregiver to ensure that there are no bar soaps or hand-towels present in the shared bathroom and ensure that there are paper-towels and liquid soap present instead. In addition, LPA advised caregiver to ensure all trash-cans have a fitted lid. LPA observed living room and dining room to be clean and free from any tripping hazards. A comfortable temperature of 69 degrees F is maintained and lighting is sufficient for comfort. COVID-19 signage was posted throughout the facility. Extra linen was observed to be present. LPA toured the kitchen and observed 2 day perishable and 7 day non-perishable. Sharps and medications were observed to be locked and inaccessible to residents. LPA advised caregiver to remove hand towels. Kitchen was observed to be equipped with liquid soap and paper-towels, with hand-washing signs. LPA toured the garage and observed chemicals and toxins to be locked. In addition, LPA observed washer and dryer to be in good condition and observed extra food supply present. 30-day PPE supply was present. There is a staff room in the garage. According to the Caregiver, the garage stays locked at all times and it is inaccessible to residents. Staff first aid cards were observed to be current. Infection control practices are observed: COVID signage posted throughout the facility, entry procedures, daily monitoring log for staff, residents and visitors, 30-day PPE supply, face coverings for staff, containment strategies, staff training and policies. No citations will be issued during this visit. Report is reviewed with Caregiver, Annalissa Condez and a copy is provided. LPA requests the following to be submitted to CCLD by 10/12/2022: -LIC308 Designation of Administrative Organization -LIC500 Personnel Report -LIC610E Emergency Disaster Plan -Administrator Certificate

ComplaintAugust 26, 2022
No deficiencies

Inspector: Jaime Vado

Plain-language summary

A complaint was received about the previous owner of this facility, and inspectors visited to investigate it. The complaint did not pertain to the current owner or operation, and no violations were found.

View full inspector notes

On this day Licensing Program Analyst (LPA) Jaime Vado and Komal Charitra conducted an unannounced collateral investigation visit in conjunction to a complaint received under previous licensee. LPAs met with Annalissa Condez and explained the purpose of today's visit. LPAs explained that the visit was triggered due to a complaint being received under the previous licensed facility Rosie's Home For The Aged who used to run at this facility's current address. These allegation and investigation does not pertain to the current licensee at this time. Report is reviewed with Annalissa. No citations issued.

InspectionApril 28, 2022Type B
1 deficiency

Inspector: Audrey Jeung

Plain-language summary

I cannot write a summary based on this document excerpt. The narrative indicates a deficiency was found but does not describe what it was—I would need the details of what regulation was violated and what actually happened at the facility to write an accurate summary for families. If you can provide the specific deficiency details from the report, I'd be happy to summarize it.

View full inspector notes

During complaint investigation, a deficiency of the California Code of Regulations, Title 22 is observed and cited on a following page.

Type BCCR §87412(a)(13)(B)

Regulation

PERSONNEL RECORDS Each personnel record shall contain, for employees that are required to be fingerprinted pursuant to Section 87355, Criminal Record Clearance, documentation of either a criminal record clearance or a criminal record exemption as required by Section 87355(e). This requirement is not met, as staff NDC does

Inspector finding

not maintain criminal record clearance and association to this facility. Licensee failed to ensure that correct license number is recorded on Live Scan service form, so NDC's criminal record clearance is associated to another facility, as verified in Guardian. This poses a potential health and safety threat to residents in care. Administrator advised that NDC will be employed only until 4/30/22.

Federal summary

CMS Care Compare

Not a CMS-certified facility

California RCFEs (residential care facilities for the elderly) are licensed by the state, not by CMS. CMS data only applies to skilled nursing facilities or to CCRCs that operate a licensed SNF wing.

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