Olivia's Care Home
RCFE
A Residential Care Facility for the Elderly (RCFE) is a non-medical residential care home licensed by California CDSS under Health & Safety Code §1560. Residents receive assistance with daily living activities such as bathing, dressing, meals, and medication management in a home-like setting. RCFEs are not hospitals or skilled nursing facilities — they do not provide round-the-clock medical care.
2087 Isabelle Ave · San Mateo, 94403
Quick facts
Quality snapshot
Updated April 25, 2026Compared to 214 California RCFE facilities of similar size, over the last 36 months.
Source: California Department of Social Services, Community Care Licensing Division. View raw inspection records →
Quality grade· click to show how this was calculated
Severity100thWeighted citations per bed
Repeats100thRepeat deficiencies as share of total
Frequency100thDeficiencies per inspection
Tick mark at 50% = peer median · higher percentile = better facility
Quality grade· click to show how this was calculated
Weighted citations per bed
Repeat deficiencies as share of total
Deficiencies per inspection
Tick mark at 50% = peer median · higher percentile = better facility
Olivia's Care Home scores A. Better than 100% of comparable California RESIDENTIAL CARE ELDERLY facilities. Severity: top 0%. Repeats: top 0%. Frequency: top 0%.
Each metric is converted to a 0–100 percentile within the peer set (higher = better). The composite grade averages all four. Peer set: CA / rcfe_general / small beds (214 facilities).
Citation severity over time
stableWeighted severity score per month · 24 months
Weighted score (24mo)
0
Finding distribution
none · 36 monthsScope × Severity (CMS A–L)
The rules that apply to this facility
California Title 22 requirements for this facility, with the specific regulation and a suggested question for each.
What training are all staff required to complete?22 CCR §87411
All direct-care staff must complete:
- 10 hours initial training within the first four weeks of employment.
- 4 hours annual in-service every year thereafter.
- Administrator certificate from a CDSS-approved program — 80 hours for first-time, 40 hours renewal every 2 years.
Ask on tour: Ask when the last staff training was completed and how it's tracked.
How many staff must be on duty overnight?22 CCR §87415
Based on 6 licensed beds:
One qualified staff member must be on call and physically on premises at all times overnight.
Violation pattern to watch for:A facility that documents a staff member as "on call" but with that person physically off-site — when the law requires on-premises presence — is in violation of this section.
Ask on tour: Ask the facility to walk you through their overnight staffing plan and confirm whether on-call staff are on premises or off-site.
What health conditions can this facility legally accept or refuse?22 CCR §87612–87615
Restricted — allowed with physician order + care plan
- Supplemental oxygen
- Insulin and injectable medications
- Indwelling or intermittent catheters
- Colostomy / ileostomy
- Stage 1 and Stage 2 pressure injuries
- Wound care (non-complex)
- Incontinence
- Contractures
Prohibited — facility must refuse or discharge
- Stage 3 or Stage 4 pressure injuries
- Feeding tubes (PEG, NG, or J-tube)
- Tracheostomies
- Active MRSA or communicable infections requiring isolation
- 24-hour skilled nursing needs
- Total ADL dependence with inability to communicate needs
A hospice waiver (HSC §1569.73) can allow continued care for residents on hospice who would otherwise fall into a prohibited category.
Ask on tour: Ask whether your loved one's specific care needs are restricted or prohibited, and what the facility's process is if needs change after admission.
What must this facility report to the state — and how fast?22 CCR §87211 / WIC §15630
- ImmediateElopement, fire, epidemic outbreak, or poisoningImmediately
- 2 hoursAbuse with serious bodily injury2-hour phone report + 2-hour written report — to the California Department of Social Services (CDSS), Adult Protective Services, and law enforcement
- 24 hrsAbuse without serious bodily injuryWithin 24 hours
- Next dayDeath of a residentPhone by next working day; written within 7 days
- Next dayInjury requiring medical treatment beyond first aidPhone by next working day; written within 7 days
- WrittenBankruptcy, foreclosure, eviction, or utility shutoff noticeWritten notice to CDSS and residents — $100/day penalty (max $2,000) for failure
Your enforcement lever:Incidents that aren't reported on time are themselves a separate violation. If you believe a reportable event wasn't filed, you can submit a complaint directly to the California Department of Social Services (CDSS).
How does CDSS enforce these rules?22 CCR §87755–87777 / HSC §1569.58
- 1Notice of DeficiencyWritten citation with a correction deadline. Facility must submit a Plan of Correction.
- 2Civil PenaltyStarts at $50/day for non-serious; $150/day for serious deficiencies — immediately, with no grace period. Repeats escalate to $150 first day + $50/day, then $1,000 first day + $100/day.
- 3Suspension of AdmissionsFacility cannot accept new residents until violations are corrected.
- 4Temporary Suspension or RevocationEmergency suspension for imminent danger; full revocation after administrative hearing.
- 5Exclusion OrderAdministrator and operator can be barred from all CDSS-licensed facilities — not just this one.
See how these rules have been applied to this specific facility:
View state inspection record and citationsState records
California Dept. of Social Services · Community Care Licensing- License number
- 415600965
- License type
- RESIDENTIAL CARE ELDERLY
- License status
- LICENSED
- License expires
- Not yet indexed
- Licensed beds
- 6
- Operator
- Primecare Llc
Inspections & citations
5
reports on file
2
total deficiencies
InspectionJuly 29, 2025No deficiencies
Plain-language summary
This was a routine annual inspection conducted on July 29, 2025, at a facility licensed for six residents age 60 and over. The inspector found the facility clean and safe, with properly stored medications and cleaning supplies, working fire safety equipment, secure resident rooms, and current staff training and resident files. No violations were issued, though the facility was asked to submit updated documentation including the administrator's certificate, insurance, and emergency disaster plan by early August 2025.
View full inspector notes
On 07/29/2025, Licensing Program Analyst (LPA) Vado Jaime Vado conducted an unannounced annual required inspection visit. LPA met with designated responsible staff person Patricia De Guzman and explained the purpose of today's inspection. There are currently six residents in the facility. There are 3 staff present, one being the co-administrator, and 6 residents. This is a single level facility, licensed for residents age range of 60 years and over all of which may be non-ambulatory with a hospice waiver for three residents. There are no hospice residents at this time. The physical plant was toured inside and outside of the facility to ensure the safety of the clients. To the rear of the facility is a garage that is not part of the facility and the licensee/administrator does not have access to. There is a two level private dwelling located at the rear of the facility that does not have access into the facility. LPA observed the facility kitchen which is clean and observed appliances that are in good repair. Knives are stored and locked in in kitchen cabinet adjacent to the sink. Medications are also locked in a cabinet adjacent to the sink. Perishable and non-perishable food items are observed as in place. There are two additional refrigerators and freezer for resident food supplies located in a staff room. First aid kits are observed as complete with required items and stored at time of visit at the end of the hallway on a table with PPE. LPA observed that there are two fire extinguishers in place inspected on 05/22/2025, smoke detector, carbon monoxide detectors are observed in place through out the facility, and central HVAC. Fire pull stations are located at the front door and rear side door of the facility. Facility is not equipped with fire sprinklers. Laundry area is also observed as fully operational, and lockable, at the end of the hallway. Emergency exit routes are observed inside and outside to be free and clear of obstructions. Last emergency/disaster drill was conducted on 02/03/2025 per file reviewed but according to Olivia via telephone call, a drill was conducted in April 2025 but the record is not on file. Water temperature is measured at 112F. Cleaning supplies are observed to be locked in beneath the kitchen sink and additional toxins and cleaning supplies are observed to be locked in the laundry area at the end of the hall. A fire panel is present and located in the same close as the linens. An inspection tag is on the panel. Continued on next page... 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 Page 2 LPA observed all resident rooms and all are observed as clean, free of odors, and contained all the required furniture per regulatory recommendations. There are two staff rooms at the rear of the facility marked as "Private". Resident linen supplies are observed as in place stored in a hallway closet. There is one common full bathroom located in the hallway. Shower floor does have non-skid mats present for use. During today's inspection LPA reviewed six resident files which are current and three staff files which are current. Training hours are on file as current for staff. Medications are inspected and are accurate to what is listed on centrally stored medication and destruction record. Administrator certificate is current expiring on 08/26/2026. The following updated forms are requested to be submitted to CCLD by 08/05/2025 : • Copy of updated administrator certificate • Copy of facility's liability insurance • LIC308 Designation of responsible staff person • LIC610E Emergency Disaster Plan • LIC500 Staff Schedule • Copy of control of property or copy of lease No citations issued on this day. Report is reviewed with designated responsible staff person Patricia De Guzman and a copy is provided. Technical violations are issued on the following LIC9102TV pages.
InspectionAugust 23, 2024No deficiencies
Inspector: Jaime Vado
Plain-language summary
This was a routine annual inspection on August 23, 2024, of a five-resident facility for seniors age 60 and over. The inspector found the facility clean and safe, with proper storage of medications, cleaning supplies, and sharp objects, working fire safety equipment, current staff training, and complete resident files. The facility was asked to submit updated documentation including the administrator's certificate, insurance, and emergency disaster plan by August 30, 2024, but no violations were cited.
View full inspector notes
On 08/23/2024, Licensing Program Analyst (LPA) Vado Jaime Vado conducted an unannounced annual required inspection visit. LPA met with administrator Olivia De Guzman and explained the purpose of today's inspection. There are currently five residents in the facility, one is currently in the hospital. No residents are on hospice at this time. One resident uses oxygen. This is a single level facility, licensed for residents age range of 60 years and over all of which may be non-ambulatory with a hospice waiver for three residents. The physical plant was toured inside and outside of the facility to ensure the safety of the clients. To the rear of the facility is a garage that is not part of the facility and the licensee/administrator does not have access to. There is a two level private dwelling located at the rear of the facility that does not have access into the facility. LPA observed the facility kitchen which is clean and observed appliances that are in good repair. Knives are stored and locked in in kitchen cabinet adjacent to the sink. Medications are also locked in a cabinet adjacent to the sink. Perishable and non-perishable food items are observed as in place. There are two additional refrigerators and freezer for resident food supplies located in a staff room. First aid kits are observed as complete with required items and stored at time of visit at the end of the hallway on a table with PPE. LPA observed that there are two fire extinguishers in place inspected on 05/23/2024, smoke detector, carbon monoxide detectors are observed in place through out the facility, and central HVAC. Fire pull stations are located at the front door and rear side door of the facility. Facility is not equipped with fire sprinklers. Laundry area is also observed as fully operational, and lockable, at the end of the hallway. Emergency exit routes are observed inside and outside to be free and clear of obstructions. Last emergency/disaster drill was conducted on 07/13/2024. Water temperature is measured at 107F. Cleaning supplies are observed to be locked in beneath the kitchen sink and additional toxins and cleaning supplies are observed to be locked in the laundry area at the end of the hall. A fire panel is present and located in the same close as the linens. An inspection tag is on the panel but LPA cannot determine the date of last inspection. Continued on next page... 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 Page 2 LPA observed all resident rooms and all are observed as clean, free of odors, and contained all the required furniture per regulatory recommendations. There are two staff rooms at the rear of the facility marked as "Private". Resident linen supplies are observed as in place stored in a hallway closet. There is one common full bathroom located in the hallway. Shower floor is equipped with non-skid mat. During today's inspection LPA reviewed four resident files which are current and three staff files which are current. Training hours are on file as current for staff. Medications are inspected and are accurate to what is listed on centrally stored medication and destruction record. The following updated forms are requested to be submitted to CCLD by 08/30/2024 : • Copy of updated administrator certificate • Copy of facility's liability insurance • LIC308 Designation of responsible staff person • LIC610E Emergency Disaster Plan • LIC500 Staff Schedule • Copy of control of property or copy of lease No citations issued on this day. Report is reviewed with Olivia De Guzman and a copy is provided.
InspectionAugust 12, 2022No deficiencies
Inspector: Audrey Jeung
Plain-language summary
This was a routine inspection of a six-bedroom residential care home on April 26, 2026. The inspector found the facility in full compliance with state regulations, with appropriate safety measures including grab bars in bathrooms, secure storage of medications and hazardous materials, complete first-aid supplies, and staff with current certifications and background clearances. Two residents were receiving hospice care at the time of the visit, and the facility maintained adequate staffing and infection control practices.
View full inspector notes
LPA Audrey Jeung toured facility and grounds, consisting of 6 client bedrooms--each with private half bathrooms--and 2 staff bedrooms; rear staff room has one bed and the other has a bunk bed for 2 staff. There is a room that is not accessible in the rear of building--on left side--that administrator advised is occupied by an independent renter who has criminal record clearance. No accessible bodies of water or fire safety hazards observed. Infection control practices are reviewed: entry procedures, staff training and policies, resident monitoring, containment strategies, environmental preparation and cleaning. PPE supply is adequate. Medications, toxins and sharps are stored appropriately and inaccessible to clients, a comfortable temperature is maintained, and lighting is sufficient for comfort and safety. Toilet and bathing facilities are equipped with grab bars and nonskid flooring material. Liquid soap is available at all sinks. First-aid kit is inspected and complete. A Disaster and Mass Casualty Plan is posted. There are 6 residents present, and 2 staff, plus the administrator. Two residents are receiving hospice services. Criminal record clearances or exemptions for facility staff or other individuals who have client contact have been reviewed, including current first aid training and health screenings. Olivia De Guzman is a certified RCFE administrator (x 6/22) that oversees facility operations. Copies of training certificates for 40 hours is observed, as well as check register which shows payment to CDSS for renewal of administrator certificate. Proof of current Liability Insurance is requested to be sent to CCLD by 8/19/22. Updated Personnel Report (LIC500) is given to LPA today. No deficiencies of the RCFE California Code of Regulations, Title 22, Division 6, Chapter 8 are observed. Facility is operating in substantial compliance.
ComplaintApril 29, 2022· MixedType B1 deficiency
Inspector: Audrey Jeung
Regulation
PERSONAL RIGHTS OF RESIDENTS Residents in all RCFEs shall have the following personal right: To be accorded dignity in their personal relationships with staff, residents, and other persons. This requirement was not met, as LPA was told by a witness that client was subjected to
Inspector finding
yelling and screaming by staff #1, which was upsetting to client(s). Licensee failed to ensure that clients were accorded dignity and respect in their relationship with staff, which poses a potential health, safety or personal rights risk to clients in care.
ComplaintJune 28, 2021Type B1 deficiency
Inspector: Audrey Jeung
Plain-language summary
This was a routine inspection of the facility's physical conditions, safety practices, and staffing. The inspector found the facility clean and safe, with proper storage of medications and hazardous materials, adequate first-aid supplies, grab bars in bathrooms, and appropriate infection control practices. The facility was asked to submit updated paperwork including insurance and emergency plan documents by July 6, 2021, and at least one regulatory violation was noted.
View full inspector notes
LPA Audrey Jeung toured facility and grounds, consisting of 6 client bedrooms--each with private half bathrooms--and 2 staff bedrooms for 2 staff. There is a room that is not accessible in the rear of building--on left side--that administrator advised is occupied by an independent renter. No accessible bodies of water or fire safety hazards observed. Infection control practices are reviewed: entry procedures, staff training and policies, resident monitoring, containment strategies, environmental preparation and cleaning. PPE supply is adequate. Medications, toxins and sharps are stored appropriately and inaccessible to clients, a comfortable temperature is maintained, and lighting is sufficient for comfort and safety. Toilet and bathing facilities are equipped with grab bars and nonskid flooring material. Liquid soap is available at all sinks. First-aid kit is inspected and complete. A Disaster and Mass Casualty Plan is posted. There are 6 residents present, and 2 staff, plus the administrator. Criminal record clearances or exemptions for facility staff or other individuals who have client contact have been reviewed. Olivia De Guzman is a certified RCFE administrator (x 6/22) that oversees facility operations. The following updated forms/information are requested to be submitted to CCLD BY 7/6/21: • LIC 308 Designation of Administrative Responsibility • LIC 309 Administrative Organization • Proof of current Liability Insurance Updated Emergency Disaster Plan (LIC610E) and Personnel Report (LIC500) are given to LPA today. Deficiency of the RCFE California Code of Regulations, Title 22, Division 6, Chapter 8 is observed and cited on a following page.
Regulation
(a) Residents in all residential care facilities for the elderly shall have all of the following personal rights: (2) To be accorded safe, healthful and comfortable accommodations, furnishings and equipment.
Inspector finding
Based on observation, the licensee did not comply with the section cited above, as LPA was not Covid screeened upon entrance to facility, which poses a potential health, safety or personal rights risk to persons in care. A sign-in policy has not been enacted with all visitors to ensure compliance with central entry point for symptom screening and to record contact information (for reporting requirements to public health officer and contact tracing). This practice has a health and safety impact t…
Federal summary
CMS Care CompareNot a CMS-certified facility
California RCFEs (residential care facilities for the elderly) are licensed by the state, not by CMS. CMS data only applies to skilled nursing facilities or to CCRCs that operate a licensed SNF wing.
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