StarlynnCare

California · San Mateo

Norcal Care Home Ii

RCFE

A Residential Care Facility for the Elderly (RCFE) is a non-medical residential care home licensed by California CDSS under Health & Safety Code §1560. Residents receive assistance with daily living activities such as bathing, dressing, meals, and medication management in a home-like setting. RCFEs are not hospitals or skilled nursing facilities — they do not provide round-the-clock medical care.

1706 Borden Street · San Mateo, 94403

Quick facts

Licensed beds4
Memory careNot listed
Last inspectionAug 2025
Last citationNone on record
Operated byNorcal Care Homes, Inc.
Map showing location of Norcal Care Home Ii

Quality snapshot

Updated April 25, 2026

Compared to 214 California RCFE facilities of similar size, over the last 36 months.

Source: California Department of Social Services, Community Care Licensing Division. View raw inspection records →

Quality grade· click to show how this was calculated

Severity
100th

Weighted citations per bed

Repeats
100th

Repeat deficiencies as share of total

Frequency
100th

Deficiencies per inspection

Tick mark at 50% = peer median · higher percentile = better facility

Norcal Care Home Ii scores A. Better than 100% of comparable California RESIDENTIAL CARE ELDERLY facilities. Severity: top 0%. Repeats: top 0%. Frequency: top 0%.

Each metric is converted to a 0–100 percentile within the peer set (higher = better). The composite grade averages all four. Peer set: CA / rcfe_general / small beds (214 facilities).

Citation severity over time

stable

Weighted severity score per month · 24 months

May 24peer medianApr 26

Weighted score (24mo)

0

Finding distribution

none · 36 months

Scope × Severity (CMS A–L)

No findings in the last 36 months.

View inspections & citations

The rules that apply to this facility

California Title 22 requirements for this facility, with the specific regulation and a suggested question for each.

What training are all staff required to complete?22 CCR §87411

All direct-care staff must complete:

  • 10 hours initial training within the first four weeks of employment.
  • 4 hours annual in-service every year thereafter.
  • Administrator certificate from a CDSS-approved program — 80 hours for first-time, 40 hours renewal every 2 years.

Ask on tour: Ask when the last staff training was completed and how it's tracked.

How many staff must be on duty overnight?22 CCR §87415

Based on 4 licensed beds:

One qualified staff member must be on call and physically on premises at all times overnight.

Violation pattern to watch for:A facility that documents a staff member as "on call" but with that person physically off-site — when the law requires on-premises presence — is in violation of this section.

Ask on tour: Ask the facility to walk you through their overnight staffing plan and confirm whether on-call staff are on premises or off-site.

What health conditions can this facility legally accept or refuse?22 CCR §87612–87615

Restricted — allowed with physician order + care plan

  • Supplemental oxygen
  • Insulin and injectable medications
  • Indwelling or intermittent catheters
  • Colostomy / ileostomy
  • Stage 1 and Stage 2 pressure injuries
  • Wound care (non-complex)
  • Incontinence
  • Contractures

Prohibited — facility must refuse or discharge

  • Stage 3 or Stage 4 pressure injuries
  • Feeding tubes (PEG, NG, or J-tube)
  • Tracheostomies
  • Active MRSA or communicable infections requiring isolation
  • 24-hour skilled nursing needs
  • Total ADL dependence with inability to communicate needs

A hospice waiver (HSC §1569.73) can allow continued care for residents on hospice who would otherwise fall into a prohibited category.

Ask on tour: Ask whether your loved one's specific care needs are restricted or prohibited, and what the facility's process is if needs change after admission.

What must this facility report to the state — and how fast?22 CCR §87211 / WIC §15630
  • ImmediateElopement, fire, epidemic outbreak, or poisoningImmediately
  • 2 hoursAbuse with serious bodily injury2-hour phone report + 2-hour written report — to the California Department of Social Services (CDSS), Adult Protective Services, and law enforcement
  • 24 hrsAbuse without serious bodily injuryWithin 24 hours
  • Next dayDeath of a residentPhone by next working day; written within 7 days
  • Next dayInjury requiring medical treatment beyond first aidPhone by next working day; written within 7 days
  • WrittenBankruptcy, foreclosure, eviction, or utility shutoff noticeWritten notice to CDSS and residents — $100/day penalty (max $2,000) for failure

Your enforcement lever:Incidents that aren't reported on time are themselves a separate violation. If you believe a reportable event wasn't filed, you can submit a complaint directly to the California Department of Social Services (CDSS).

How does CDSS enforce these rules?22 CCR §87755–87777 / HSC §1569.58
  1. 1Notice of DeficiencyWritten citation with a correction deadline. Facility must submit a Plan of Correction.
  2. 2Civil PenaltyStarts at $50/day for non-serious; $150/day for serious deficiencies — immediately, with no grace period. Repeats escalate to $150 first day + $50/day, then $1,000 first day + $100/day.
  3. 3Suspension of AdmissionsFacility cannot accept new residents until violations are corrected.
  4. 4Temporary Suspension or RevocationEmergency suspension for imminent danger; full revocation after administrative hearing.
  5. 5Exclusion OrderAdministrator and operator can be barred from all CDSS-licensed facilities — not just this one.

See how these rules have been applied to this specific facility:

View state inspection record and citations

State records

California Dept. of Social Services · Community Care Licensing
License number
415600819
License type
RESIDENTIAL CARE ELDERLY
License status
LICENSED
License expires
Not yet indexed
Licensed beds
4
Operator
Norcal Care Homes, Inc.

Inspections & citations

3

reports on file

0

total deficiencies

InspectionAugust 28, 2025
No deficiencies

Plain-language summary

On August 28, 2025, state licensing conducted a routine unannounced inspection of this facility, which currently serves one resident with one staff member (the administrator) on site. The inspector found the facility clean and safe, with proper storage of medications, cleaning supplies, and kitchen knives; working fire safety equipment and detectors; current resident and staff files; and no violations. The administrator's certificate is current through June 2027.

View full inspector notes

On 08/28/2025, Licensing Program Analyst (LPA) Vado Jaime Vado conducted an unannounced annual required inspection visit. LPA met with administrator Israel Wei and explained the purpose of today's inspection. There is currently one resident in the facility and one staff person being the administrator. This is a GGRC vendorized facility supporting GGRC seniors. This is a single level facility licensed for residents age range of 60 years and over all of which may be non-ambulatory. No residents on hospice or receiving oxygen. The physical plant was toured inside and outside of the facility to ensure the safety of the clients. Cameras are observed to be posted around the outside perimeter of the facility but no cameras are inside according to the administrator Israel. LPA observed the facility kitchen which is clean and observed appliances that are in good repair. Knives are stored and locked in in kitchen drawer adjacent to the stove. Perishable and non-perishable food items are observed as in place. There is an additional refrigerator and freezer in the garage area which carries additional food supplies for resident use. First aid kit is observed as complete with required items. Medications are observed to be locked in the office area in a lockable storage area. LPA observed that there are two fire extinguishers in place inspected on 05/12/2025, smoke detector, carbon monoxide detectors are observed in place through out the facility, and central HVAC. Facility is not equipped with fire sprinklers. PPE is observed to be in place in the central hallway outside of a resident room. Laundry area is observed as fully operational in the garage. Continued on next page... 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 Page 2 Emergency exit routes are observed inside and outside to be free and clear of obstructions. Last emergency/disaster drill was conducted on 06/23/2024 which was an earthquake drill where all clients participated in. Water temperature is being tracked via logs observed posted on the refrigerator in the kitchen. Water temperature was measured at 110F on this day. Cleaning supplies are observed to be locked in beneath the kitchen sink and additional toxins and cleaning supplies are observed to be locked in the garage. Fire panel is in the garage with and inspection date tagged as 06/09/2025. Fire pull stations are observed by the front door of the facility and the rear door of the facility. LPA observed all client rooms and all are observed as clean, free of odors, and contained all the required furniture per regulatory recommendations. Extra resident linen supplies are observed as in place in each clients room stored in appropriate areas. There are two client full bathrooms observed which are in good repair. Shower floors are equipped with non-skid mats. Residents primarily use the larger full bath with walk in shower. P&I monies are inspected and accurate to the ledger reviewed. Medications and logs are observed today as current. During today's inspection LPA reviewed 4 client files which are current and three staff files which are current. Administrator certificate current reflecting expiration date of June 29, 2027. No citations issued on this day. Report is reviewed with Israel and a copy is provided on this day.

InspectionAugust 23, 2024
No deficiencies

Inspector: Jaime Vado

Plain-language summary

During an unannounced annual inspection on August 23, 2024, inspectors found the facility clean and safe, with properly stored medications and cleaning supplies, working kitchen appliances, functional fire safety equipment, and clear emergency exits. The facility was asked to submit updated documentation including administrator certificates, insurance information, and emergency plans by August 30, 2024. No violations were cited.

View full inspector notes

On 08/23/2024, Licensing Program Analyst (LPA) Vado Jaime Vado conducted an unannounced annual required inspection visit. LPA met with administrator Israel Wei and explained the purpose of today's inspection. There are currently no residents in the facility as they are all at day program. This is a GGRC vendorized facility. This is a single level facility licensed for residents age range of 60 years and over all of which may be non-ambulatory. No residents on hospice or receiving oxygen. The physical plant was toured inside and outside of the facility to ensure the safety of the clients. Cameras are observed to be posted around the outside perimeter of the facility but no cameras are inside according to the administrator Israel. LPA observed the facility kitchen which is clean and observed appliances that are in good repair. Knives are stored and locked in in kitchen drawer adjacent to the stove. Perishable and non-perishable food items are observed as in place. There is an additional refrigerator and freezer in the garage area which carries additional food supplies for resident use. First aid kit is observed as complete with required items. Medications are observed to be locked in the office area in a lockable storage area. LPA observed that there are two fire extinguishers in place inspected on 05/13/2024, smoke detector, carbon monoxide detectors are observed in place through out the facility, and central HVAC. Facility is not equipped with fire sprinklers. PPE is observed to be in place in the garage and in a central hallway outside of a resident room. Laundry area is also observed as fully operational in the garage. Emergency exit routes are observed inside and outside to be free and clear of obstructions. Last emergency/disaster drill was conducted on 06/23/2024 which was an earthquake drill where all clients participated in. Water temperature is being tracked via logs observed posted on the refrigerator in the kitchen. Water temperature was measured at 110F. Cleaning supplies are observed to be locked in beneath the kitchen sink and additional toxins and cleaning supplies are observed to be locked in the garage. Fire panel is in the garage with and inspection date tagged as 06/09/2023. 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 Page 2 LPA observed all client rooms and all are observed as clean, free of odors, and contained all the required furniture per regulatory recommendations. Extra resident linen supplies are observed as in place in each clients room stored in appropriate areas. There are two client full bathrooms observed which are in good repair. Shower floors are equipped with non-skid mats. P&I monies are inspected and accurate to the ledger reviewed. Medications and logs are observed today as current. During today's inspection LPA reviewed 4 client files which are current and staff files which are current. The following updated forms are requested to be submitted to CCLD by 08/30/2024 : • Copy of updated administrator certificates as there are more than one administrator • Copy of facility's liability insurance • LIC308 Designation of responsible staff person • LIC400 Affidavit Regarding Client/Resident Cash Resources • LIC610E Emergency Disaster Plan • LIC500 Staff Schedule • Copy of control of property or copy of lease No citations issued on this day. Report is reviewed with Israel and a copy is provided on this day.

Other visitAugust 5, 2022
No deficiencies

Inspector: Komal Charitra

Plain-language summary

This was a routine annual infection control inspection on August 5, 2022, and no violations were found. Inspectors observed that the facility had proper handwashing supplies and signage in all bathrooms, appropriate storage of medications and hazardous materials away from residents, adequate food storage temperatures, and a 30-day supply of protective equipment on hand. Staff were wearing face masks, COVID-19 signage was posted throughout, and screening procedures for residents, visitors, and staff were documented and in place.

View full inspector notes

On August 5, 2022, Licensing Program Analysts (LPA) Komal Charitra and Kevin Varilla conducted an unannounced annual infection control inspection. Upon arrival LPA observed the COVID-19 signage posted on the front entrance. LPAs met with House Manager, Israel Wei and Licensee/Administrator, Fatollah Ghlichloo joined shortly thereafter. LPAs explained the purpose of the visit. LPAs were screened at entry point and House Manager was able to provide screening log documentation for staff, residents, and visitors. LPAs toured the facility and grounds. No accessible bodies of water or fire safety hazards observed. This is a single story home with 4 bedrooms and 2 full bathrooms. All bedrooms were observed to be private resident rooms. During the visit, LPAs observed both bathrooms to be observed with liquid soap, paper towels, hand washing signs, non-skid mats, and a trash can with a lid. During the visit, all staff were observed with a face mask. LPAs toured the living room and dining room and it was clear and odor-free. The living room was clear from any tripping hazards. COVID-19 signs were observed to be posted throughout the facility. A comfortable temperature is maintained and lighting is sufficient for comfort. Living room and outdoor space is spacious for daily resident activities. LPAs observed the locked medication cabinet in the office room. LPAs toured the kitchen and observed 2 day perishable and 7 day non-perishable. Sharps and toxins were stored appropriately and inaccessible to residents. Freezer temperature was measured at -20 degrees F and refrigerator was measured at 40 degrees F in both the kitchen and garage. Washer and dryer was observed to be in good working condition. First aid kit was observed to be completed. 30-day PPE supply was present. Infection control practices are reviewed: entry procedures, staff training and policies, resident and staff daily monitoring records, containment strategies, PPE bin set up outside resident rooms, and face coverings. LPA requests the following forms to be sent to CCLD by 8/12/22: LIC309 Administrative Organization LIC308 Designation of Administrative Responsibility LIC500 Personnel Report LIC400 Resident Cash Resources LIC610E Emergency Disaster Plan No citations issued during this visit. Report is reviewed with Administrator/Licensee and House Manager and a copy is provided.

Federal summary

CMS Care Compare

Not a CMS-certified facility

California RCFEs (residential care facilities for the elderly) are licensed by the state, not by CMS. CMS data only applies to skilled nursing facilities or to CCRCs that operate a licensed SNF wing.

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