M. S. Care Home
RCFE
A Residential Care Facility for the Elderly (RCFE) is a non-medical residential care home licensed by California CDSS under Health & Safety Code §1560. Residents receive assistance with daily living activities such as bathing, dressing, meals, and medication management in a home-like setting. RCFEs are not hospitals or skilled nursing facilities — they do not provide round-the-clock medical care.
435 Portola Drive · San Mateo, 94403
Quick facts
Quality snapshot
Updated April 25, 2026Compared to 214 California RCFE facilities of similar size, over the last 36 months.
Source: California Department of Social Services, Community Care Licensing Division. View raw inspection records →
Quality grade· click to show how this was calculated
Severity32thWeighted citations per bed
Repeats100thRepeat deficiencies as share of total
Frequency40thDeficiencies per inspection
Tick mark at 50% = peer median · higher percentile = better facility
Quality grade· click to show how this was calculated
Weighted citations per bed
Repeat deficiencies as share of total
Deficiencies per inspection
Tick mark at 50% = peer median · higher percentile = better facility
M. S. Care Home scores C. Better than 57% of comparable California RESIDENTIAL CARE ELDERLY facilities. Severity: 32th percentile. Repeats: top 0%. Frequency: 40th percentile.
Each metric is converted to a 0–100 percentile within the peer set (higher = better). The composite grade averages all four. Peer set: CA / rcfe_general / small beds (214 facilities).
Citation severity over time
↓ improvingWeighted severity score per month · 24 months
Weighted score (24mo)
29
Last citation
Jul 25
Finding distribution
5 total · 36 monthsScope × Severity (CMS A–L)
The rules that apply to this facility
California Title 22 requirements for this facility, with the specific regulation and a suggested question for each.
What training are all staff required to complete?22 CCR §87411
All direct-care staff must complete:
- 10 hours initial training within the first four weeks of employment.
- 4 hours annual in-service every year thereafter.
- Administrator certificate from a CDSS-approved program — 80 hours for first-time, 40 hours renewal every 2 years.
Ask on tour: Ask when the last staff training was completed and how it's tracked.
How many staff must be on duty overnight?22 CCR §87415
Based on 6 licensed beds:
One qualified staff member must be on call and physically on premises at all times overnight.
Violation pattern to watch for:A facility that documents a staff member as "on call" but with that person physically off-site — when the law requires on-premises presence — is in violation of this section.
Ask on tour: Ask the facility to walk you through their overnight staffing plan and confirm whether on-call staff are on premises or off-site.
What health conditions can this facility legally accept or refuse?22 CCR §87612–87615
Restricted — allowed with physician order + care plan
- Supplemental oxygen
- Insulin and injectable medications
- Indwelling or intermittent catheters
- Colostomy / ileostomy
- Stage 1 and Stage 2 pressure injuries
- Wound care (non-complex)
- Incontinence
- Contractures
Prohibited — facility must refuse or discharge
- Stage 3 or Stage 4 pressure injuries
- Feeding tubes (PEG, NG, or J-tube)
- Tracheostomies
- Active MRSA or communicable infections requiring isolation
- 24-hour skilled nursing needs
- Total ADL dependence with inability to communicate needs
A hospice waiver (HSC §1569.73) can allow continued care for residents on hospice who would otherwise fall into a prohibited category.
Ask on tour: Ask whether your loved one's specific care needs are restricted or prohibited, and what the facility's process is if needs change after admission.
What must this facility report to the state — and how fast?22 CCR §87211 / WIC §15630
- ImmediateElopement, fire, epidemic outbreak, or poisoningImmediately
- 2 hoursAbuse with serious bodily injury2-hour phone report + 2-hour written report — to the California Department of Social Services (CDSS), Adult Protective Services, and law enforcement
- 24 hrsAbuse without serious bodily injuryWithin 24 hours
- Next dayDeath of a residentPhone by next working day; written within 7 days
- Next dayInjury requiring medical treatment beyond first aidPhone by next working day; written within 7 days
- WrittenBankruptcy, foreclosure, eviction, or utility shutoff noticeWritten notice to CDSS and residents — $100/day penalty (max $2,000) for failure
Your enforcement lever:Incidents that aren't reported on time are themselves a separate violation. If you believe a reportable event wasn't filed, you can submit a complaint directly to the California Department of Social Services (CDSS).
How does CDSS enforce these rules?22 CCR §87755–87777 / HSC §1569.58
- 1Notice of DeficiencyWritten citation with a correction deadline. Facility must submit a Plan of Correction.
- 2Civil PenaltyStarts at $50/day for non-serious; $150/day for serious deficiencies — immediately, with no grace period. Repeats escalate to $150 first day + $50/day, then $1,000 first day + $100/day.
- 3Suspension of AdmissionsFacility cannot accept new residents until violations are corrected.
- 4Temporary Suspension or RevocationEmergency suspension for imminent danger; full revocation after administrative hearing.
- 5Exclusion OrderAdministrator and operator can be barred from all CDSS-licensed facilities — not just this one.
See how these rules have been applied to this specific facility:
View state inspection record and citationsState records
California Dept. of Social Services · Community Care Licensing- License number
- 415600534
- License type
- RESIDENTIAL CARE ELDERLY
- License status
- LICENSED
- License expires
- Not yet indexed
- Licensed beds
- 6
- Operator
- Stefanac, Suzi
Inspections & citations
5
reports on file
5
total deficiencies
2
Type A (actual harm)
Other visitApril 15, 2026No deficiencies
Plain-language summary
On April 15, 2026, state inspectors conducted a follow-up visit to this facility, which had been closed and vacant since December 2025 with all residents moved to the licensee's other location. The inspection found that the facility operator failed to notify the state in writing about the closure and resident transfers, as required by law. Citations have been issued for this violation, and additional penalties may follow.
View full inspector notes
On 04/15/2026, Licensing Program Analyst (LPA) Jaime Vado conducted an unannounced case management - deficiencies visit while at the sister facility Hennely House located at 301 31st Avenue, in San Mateo, CA due to this facility now being closed and vacant. LPA discussed the purpose of this report with staff person Talica Matainisiga. According to the licensee, this facility has been closed since December 2025 and all resident were moved to the licensee other facility Hennely House. LPA interviewed the licensee regarding this via telephone on March 3, 2026 and she confirmed the closure and its details. LPA provided regulations to the the licensee over telephone and email as she agreed to receive the information in that manner during the interview but did not hear back from the licensee since. LPA conducted a visit on 04/13/2026 to this facilty, and spoke with the husband of the licensee and he confirmed its closure. LPA observed the resident rooms as vacant and observed that the facility is undergoing repairs and the property will be sold, not the facility/business. Due to the licensee of the facility failing to inform the Department in writing, or communicating with the Department in any manner, to inform the closure and moving of residents to the sister facility citations are being issued on this day. Further citations and civil penalties may be issued. Per the California Code of Regulations, Title 22, Division 6, Chapter 6, deficiencies are cite on the following LIC809D page. Report reviewed with staff and a copy is provided on this day.
InspectionApril 13, 2026No deficiencies
Plain-language summary
On April 13, 2026, the state conducted an unannounced visit to inspect the status of this facility and found it no longer in operation—all four residents have been transferred to another facility called Hennelly House where they are receiving care and supervision. The building is empty except for construction materials as the owner prepares the home for sale. All residents and their care have been moved safely to the operator's other location.
View full inspector notes
On 04/13/2026, Licensing Program Analyst (LPA) Jaime Vado conducted an unannounced case management - other visit. LPA met with the husband of the licensee Frank Hennelly. LPA explained the purpose of today's visit is in regards to the status and closure of the facility. According to Frank they are having to close the facility and sell the home, not the business. LPA toured the facility with Frank and observed all resident rooms. All rooms are vacant. No resident belongings are in place besides hospital beds that were left behind. He says they are in the process of returning the beds to the appropriate companies. He says that all 4 residents that resided at this location moved to the other facility Hennelly House and they have hospital beds there as well. LPA observed various construction materials, tools, and paint as they are renovating the home and touching up spaces to put the home on the market. He confirmed with LPA that this facility is no longer in operation and all residents are at Hennelly House receiving care and supervision.
InspectionJuly 24, 2025Type B3 deficiencies
Plain-language summary
On July 24, 2025, inspectors conducted a routine annual inspection and found the facility's physical environment—including kitchen safety, fire prevention systems, emergency exits, and resident rooms—to be in good order. However, inspectors identified documentation gaps: some resident health assessments were outdated (dating to 2023–2024), the administrator's certifications were not current, and the facility had not documented a required disaster drill or maintained a disaster training log. The facility was asked to submit updated documentation by July 31, 2025, and citations were issued for these violations.
View full inspector notes
On 07/24/2025, Licensing Program Analyst (LPA) Jaime Vado conducted an unannounced annual inspection. LPA met with caregiver Talica Matainsiga and explained the purpose of today's visit. There are 2 staff present and 4 residents in the facility during today's inspection. This is a single level facility. Annual fees are current. The facility is licensed for residents 59 and over which all may be non-ambulatory. Two residents are on hospice during today's visit. The physical plant was toured inside and outside to ensure the safety of the residents. LPA observed the facility kitchen which is clean and observed appliances are in good repair. Knives are stored and locked in the kitchen in a drawer. Medications are also locked in an upper cabinet. Perishable and non-perishable food items are observed as in place. There are additional refrigerators and freezers in the garage areas which also carry additional food supplies. First aid kit is observed as complete with required items. LPA observed fire extinguishers in place inspected 05/20/2025, smoke detector/carbon monoxide detectors are observed in place through out the facility, and central heating/cooling system. Facility also has a hardwired fire alarm system and pull stations at the front and rear of the facility. Continued on next page... 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 Page 2 PPE and additional food supplies are observed as in place. Laundry area is also observed as fully operational located beneath the facility. Emergency exit routes are observed inside and outside to be free and clear of obstructions. Water temperature was measured at 110F. Shower floor uses non-skid mat when shower is in use. LPA observed rooms at random and all appeared clean, free of odors, and contained all the required furniture per regulatory recommendations. Resident linen supplies are observed as in place. Per staff, the facility conducted a disaster drill in March of 2025 but did not document this drill and the facility does not maintain a disaster training log. LPA reviewed 4 resident files and reviewed 3 staff files on this day. Per resident files reviewed, some files are not current. R1 with dementia does not have a current appraisal on file, last appraisal was in February 2024. R3 and R4 both do not have current appraisals or updated LIC602 since 2023. Per staff files reviewed all files were current with training and CPR/First Aid for the staff persons inspected. The file for the administrator is not current with outdated items dating back to 2017 and needs to be updated with current items such as administrator certificate and first aid card. LPA cannot locate a current administrator certificate, recertification documents, or first aid training on record for the administrator during today's visit. The following updated forms are requested to be submitted to CCLD by 07/31/2025 : • Copy of updated Administrator Certificate • Copy of facility's certificate of liability insurance • LIC308 Designation of responsible staff person • LIC610E Emergency Disaster Plan • LIC500 Staff Schedule • Copy of control of property Citations issued on attached LIC809D and technical violation issued on attached LIC9102TV. Report is reviewed with Caregiver - Talica Matainisiga and a copy is provided.
Regulation
87463 Reappraisals: (h) The licensee shall request that all residents receive an annual routine visit with a licensed medical professional once every twelve months, either in person or by video appointment. This requirement has not been met as evidenced by:
Inspector finding
Based on resident file review conducted, 3 of 4 resident files are observed to not have current appraisals. R1 with dementia does not have a current appraisal on file, last appraisal was in February 2024. R3 and R4 both do not have current appraisals or updated LIC602 since 2023.
Regulation
87412 Personnel Records - (d) The licensee shall maintain documentation that an administrator has met the certification requirements specified in Section 87406, Administrator Certification Requirements or the recertification requirements in Section 87407, Administrator Recertification Requirements. This regulation has not been met as evidenced by:
Inspector finding
Based on file revies conducted, the file for the administrator is not complete showing she holds a current administrator certificate or recertification requirements. The file is incomplete with documents dating back to 2017.
Regulation
87411 Personnel Requirements - General (c)(1) - Staff providing care shall receive appropriate training in first aid from persons qualified by such agencies as the American Red Cross. This regulation has not been met as evidenced by:
Inspector finding
Based on file reviews conducted, the file for the administrator is not current with outdated items dating back to 2017. LPA cannot locate a current first aid training on file for the administrator.
InspectionJuly 3, 2024Type A2 deficiencies
Inspector: Jaime Vado
Plain-language summary
During a routine annual inspection on July 3, 2024, inspectors found the facility's physical plant, kitchen, medications, and resident rooms to be clean and well-maintained with proper safety equipment in place. However, one staff member's file lacked active fingerprint clearance, which inspectors determined posed a health and safety risk, and the administrator's file contained outdated credentials. The facility was assessed $200 in civil penalties and given a deadline to submit updated documentation.
View full inspector notes
On 07/03/2024, Licensing Program Analyst (LPA) Jaime Vado conducted an unannounced annual inspection. LPA met with administrator Noralee Reyes and explained the purpose of today's visit. There is 2 staff present and 5 residents present. LPA was allowed entry into the facility. This is a single level facility. Annual fees are current. The physical plant was toured inside and outside to ensure the safety of the residents. LPA observed the facility kitchen which is clean and observed appliances are in good repair. Knives are stored and locked in the kitchen in a drawer. Medications are also locked in an upper cabinet. Perishable and non-perishable food items are observed as in place. There are additional refrigerators and freezers in the garage areas which also carry additional food supplies. First aid kit is observed as complete with required items. LPA observed fire extinguishers in place inspected 10/04/2023, smoke detector/carbon monoxide detectors are observed in place through out the facility, and central heating/cooling system. Facility also has a hardwired fire alarm system and pull stations at the front and rear of the facility. PPE and additional food supplies are observed as in place. Laundry area is also observed as fully operational located beneath the facility. Emergency exit routes are observed inside and outside to be free and clear of obstructions. Water temperature was measured at 107F. Shower floor uses non-skid mat when shower is in use. LPA observed rooms at random and all appeared clean, free of odors, and contained all the required furniture per regulatory recommendations. Resident linen supplies are observed as in place. Continued on next page... 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 Page 2 LPA reviewed 2 client files and also reviewed 3 staff files on this day. Per resident files reviewed they are current. Per staff files reviewed all files were current with training and CPR/First Aid for the staff persons inspected. The file for the administrator is not current with outdated items and needs to be updated with current items such as administrator certificate and first aid card. LPA is aware that the licensee has those items currently but the file this facility has not been updated. P&I is not handled by the facility. Client medications are inspected and are current. S2's file is present but is not associated to the facility and does not have active fingerprints clearances in place. This poses an immediate health and safety risk to residents in care. As a result civil penalties are being assessed on this day at $100 x 2 = $200. $100 for each regulation violated. The following updated forms are requested to be submitted to CCLD by 07/10/2024 : • Copy of updated Administrator Certificates • Copy of facility's certificate of liability insurance • LIC308 Designation of responsible staff person • LIC400 Affidavit Regarding Client/Resident Cash Resources • LIC610E Emergency Disaster Plan • LIC500 Staff Schedule • Copy of control of property Citations issued on attached LIC809D. Report is reviewed with Caregiver - Talica Matainisiga and a copy is provided.
Regulation
87355(e)(2) Criminal Record Clearance - All individuals subject to a criminal record review pursuant to Health and Safety Code Section 1569.17(b) shall prior to working, residing or volunteering in a licensed facility: (2) Request a transfer of a criminal record clearance as specified in Section 87355(c). This requirement was not met as evidenced b…
Inspector finding
Based on records review, licensee failed to request a transfer of criminal record clearance for S2 which poses an immediate health and safety risk to clients in care. It is confirmed that S2 is not associated to the facility on this day 07/03/2024.
Regulation
87355(e)(1) Criminal Record Clearance - (e) All individuals subject to a criminal record review pursuant to Health and Safety Code Section 1569.17(b) shall prior to working, residing or volunteering in a licensed facility: (1) Obtain a California clearance or a criminal record exemption as required by the Department. This requirement was not met as…
Inspector finding
Based on records review, licensee failed to obtain a criminal record clearance for S2 which poses an immediate health and safety risk to clients in care. It is confirmed that S2 does not have a criminal record clearance on this day 07/03/2024
InspectionJuly 19, 2022No deficiencies
Inspector: Komal Charitra
Plain-language summary
An unannounced annual inspection was conducted on July 19, 2022, and no violations were found. The inspector observed good infection control practices including screening procedures, adequate PPE supplies, and proper storage of medications and hazardous materials, and noted that bathrooms and living areas were clean and safe. The facility was asked to submit some routine administrative paperwork and to remove hand-towels from communal bathrooms and the kitchen.
View full inspector notes
On July 19, 2022, Licensing Program Analyst (LPA) Komal Charitra conducted an unannounced annual infection control inspection. LPA met with Caregiver, Talica Matainigia and explained the purpose of the visit. Upon arrival LPA observed the COVID-19 signage posted on the front door. LPA Charitra was screened at entry point and Caregiver was able to provide LPA with screening log documentation for staff, residents and visitors. LPA toured facility and grounds. No accessible bodies of water or fire safety hazards observed. This is a 6 bedroom home with 4 half baths and 2 full baths. All bathrooms are observed to be equipped with liquid soap, paper towels, covered trash can, and hand washing signs. LPA advised caregiver to remove hand-towels from the communal bathrooms. Infection control practices are present: entry procedures, COVID signage, face coverings, daily monitoring for residents and staff, and 30-day PPE supply. LPA observed the garage to be locked and inaccessible to residents. Washer and dryer was observed to be in good, working condition. Extra food supply was observed in the garage. LPA toured the living room and dining room and it was clear and free from any tripping hazards. A comfortable temperature was maintained, lighting is sufficient. LPA toured the kitchen; medications, toxins and sharps are stored appropriately and inaccessible to residents. LPA observed 2 day perishable and 7 day non-perishable present. LPA advised caregiver to remove hand-towels from the kitchen. First aid kit was observed to be completed. Extra linen was observed to be present. During the visit 3 residents were seated on the dining room table maintaining social distancing. LPA requests the following forms to be send to CCLD by 7/26/22: • Administrator Certificate • LIC 308 Designation of Administrative Responsibility • LIC 500 Personnel Report • LIC 610E Emergency Disaster Plan No citations issued during this visit. LPA reviewed report with Caregiver, and a copy is provided.
Federal summary
CMS Care CompareNot a CMS-certified facility
California RCFEs (residential care facilities for the elderly) are licensed by the state, not by CMS. CMS data only applies to skilled nursing facilities or to CCRCs that operate a licensed SNF wing.
Family reviews
No reviews yet — be the first to share your experience
No published reviews yet. Use the button above to share your experience.