Heritage Park
RCFE
A Residential Care Facility for the Elderly (RCFE) is a non-medical residential care home licensed by California CDSS under Health & Safety Code §1560. Residents receive assistance with daily living activities such as bathing, dressing, meals, and medication management in a home-like setting. RCFEs are not hospitals or skilled nursing facilities — they do not provide round-the-clock medical care.
843 Jefferson Court · San Mateo, 94401
Quick facts
Quality snapshot
Updated April 25, 2026Compared to 214 California RCFE facilities of similar size, over the last 36 months.
Source: California Department of Social Services, Community Care Licensing Division. View raw inspection records →
Quality grade· click to show how this was calculated
Severity32thWeighted citations per bed
Repeats100thRepeat deficiencies as share of total
Frequency21thDeficiencies per inspection
Tick mark at 50% = peer median · higher percentile = better facility
Quality grade· click to show how this was calculated
Weighted citations per bed
Repeat deficiencies as share of total
Deficiencies per inspection
Tick mark at 50% = peer median · higher percentile = better facility
Heritage Park scores C. Better than 51% of comparable California RESIDENTIAL CARE ELDERLY facilities. Severity: 32th percentile. Repeats: top 0%. Frequency: 21th percentile.
Each metric is converted to a 0–100 percentile within the peer set (higher = better). The composite grade averages all four. Peer set: CA / rcfe_general / small beds (214 facilities).
Citation severity over time
↓ improvingWeighted severity score per month · 24 months
Weighted score (24mo)
29
Last citation
Aug 25
Finding distribution
5 total · 36 monthsScope × Severity (CMS A–L)
The rules that apply to this facility
California Title 22 requirements for this facility, with the specific regulation and a suggested question for each.
What training are all staff required to complete?22 CCR §87411
All direct-care staff must complete:
- 10 hours initial training within the first four weeks of employment.
- 4 hours annual in-service every year thereafter.
- Administrator certificate from a CDSS-approved program — 80 hours for first-time, 40 hours renewal every 2 years.
Ask on tour: Ask when the last staff training was completed and how it's tracked.
How many staff must be on duty overnight?22 CCR §87415
Based on 6 licensed beds:
One qualified staff member must be on call and physically on premises at all times overnight.
Violation pattern to watch for:A facility that documents a staff member as "on call" but with that person physically off-site — when the law requires on-premises presence — is in violation of this section.
Ask on tour: Ask the facility to walk you through their overnight staffing plan and confirm whether on-call staff are on premises or off-site.
What health conditions can this facility legally accept or refuse?22 CCR §87612–87615
Restricted — allowed with physician order + care plan
- Supplemental oxygen
- Insulin and injectable medications
- Indwelling or intermittent catheters
- Colostomy / ileostomy
- Stage 1 and Stage 2 pressure injuries
- Wound care (non-complex)
- Incontinence
- Contractures
Prohibited — facility must refuse or discharge
- Stage 3 or Stage 4 pressure injuries
- Feeding tubes (PEG, NG, or J-tube)
- Tracheostomies
- Active MRSA or communicable infections requiring isolation
- 24-hour skilled nursing needs
- Total ADL dependence with inability to communicate needs
A hospice waiver (HSC §1569.73) can allow continued care for residents on hospice who would otherwise fall into a prohibited category.
Ask on tour: Ask whether your loved one's specific care needs are restricted or prohibited, and what the facility's process is if needs change after admission.
What must this facility report to the state — and how fast?22 CCR §87211 / WIC §15630
- ImmediateElopement, fire, epidemic outbreak, or poisoningImmediately
- 2 hoursAbuse with serious bodily injury2-hour phone report + 2-hour written report — to the California Department of Social Services (CDSS), Adult Protective Services, and law enforcement
- 24 hrsAbuse without serious bodily injuryWithin 24 hours
- Next dayDeath of a residentPhone by next working day; written within 7 days
- Next dayInjury requiring medical treatment beyond first aidPhone by next working day; written within 7 days
- WrittenBankruptcy, foreclosure, eviction, or utility shutoff noticeWritten notice to CDSS and residents — $100/day penalty (max $2,000) for failure
Your enforcement lever:Incidents that aren't reported on time are themselves a separate violation. If you believe a reportable event wasn't filed, you can submit a complaint directly to the California Department of Social Services (CDSS).
How does CDSS enforce these rules?22 CCR §87755–87777 / HSC §1569.58
- 1Notice of DeficiencyWritten citation with a correction deadline. Facility must submit a Plan of Correction.
- 2Civil PenaltyStarts at $50/day for non-serious; $150/day for serious deficiencies — immediately, with no grace period. Repeats escalate to $150 first day + $50/day, then $1,000 first day + $100/day.
- 3Suspension of AdmissionsFacility cannot accept new residents until violations are corrected.
- 4Temporary Suspension or RevocationEmergency suspension for imminent danger; full revocation after administrative hearing.
- 5Exclusion OrderAdministrator and operator can be barred from all CDSS-licensed facilities — not just this one.
See how these rules have been applied to this specific facility:
View state inspection record and citationsState records
California Dept. of Social Services · Community Care Licensing- License number
- 415600561
- License type
- RESIDENTIAL CARE ELDERLY
- License status
- LICENSED
- License expires
- Not yet indexed
- Licensed beds
- 6
- Operator
- Heritage Residential Care, Inc.; Almacare Inc
Inspections & citations
4
reports on file
5
total deficiencies
2
Type A (actual harm)
Other visitAugust 21, 2025Type A3 deficiencies
Plain-language summary
This was a pre-licensing inspection of a memory care home with six bedrooms, three bathrooms, and a fenced yard. The inspector found the facility meets basic safety requirements including proper medication storage, working smoke and carbon monoxide detectors, appropriate hot water temperature, and staff background clearances, but also identified violations of California regulations that are detailed in the separate evaluation report.
View full inspector notes
LPA Jeung toured facility and grounds, which includes spacious fenced backyard. There are 6 client bedrooms and a staff room, and 3 full bathrooms. There are no accessible bodies of water or fire safety hazards observed. Sharps are stored appropriately and inaccessible to clients, and a comfortable temperature is maintained. Hot water temperature is tested at 114 degrees in front and rear bathrooms. Carbon monoxide detector is tested and operable. Food supply and first-aid kit are inspected. Client files are reviewed, and medications are recorded on Centrally Stored Medications Records. A Disaster and Mass Casualty Plan is posted. Criminal record clearances or exemptions for facility staff or other individuals who have client contact have been reviewed, as well as first aid training. Mercedes Holloway, Tom Eiseman and Katie Eiseman are certified RCFE administrators (x 6/26, x 4/26, x 1/27) that oversee facility operations. Facility is in the process of new ownership. Pre-licensing report is generated today. See separate Facility Evaluation Report under pending license #415601208. Deficiencies of the RCFE California Code of Regulations, Title 22, Division 6, Chapter 8 are observed and cited on following pages.
Regulation
INCIDENTAL MEDICAL CARE Each resident's medication shall be stored in its originally received container. No medications shall be transferred between containers. This requirement is not met, as clients' medications are prepared 2 days in advance. This poses a potential health,
Inspector finding
safety or personal rights risk to clients in care.
Regulation
POSTURAL SUPPORTS A written order from a physician indicating the need for the postural support shall be maintained in the resident’s record. The licensing agency shall be authorized to require other additional documentation if needed to verify the order.
Inspector finding
This requirement is not met, as there is no MD order for half bed rails for client #2, which poses a potential health safety or personal rights risk to clients in care.
Regulation
LIMITATIONS - CAPACITY & AMBULATORY STATUS A licensee shall not operate a facility beyond the conditions and limitations specified on the license, including specification of the maximum number of persons who may receive services at any one time.
Inspector finding
This requirement is not met, as client #6 is determined by MD to be bedridden, but facility is not licensed for bedridden clients. Licensee failed to ensure operation within limits of license, which poses a potential health, safety or personal rights risk to clients in care.
ComplaintJune 3, 2025· UnsubstantiatedNo deficiencies
Inspector: Audrey Jeung
Unsubstantiated — the California Department of Social Services (CDSS) investigated and did not find a violation.
InspectionJune 3, 2025Type A1 deficiency
Plain-language summary
I cannot write an accurate summary based on this text. The document references a deficiency that is supposed to appear on a following page, but that page is not included. To write a meaningful summary for families, I would need to know what the actual deficiency was—what violation was found and what it means for resident care. Please provide the complete report including the cited deficiency.
View full inspector notes
During complaint investigation, a deficiency of the California Code of Regulations, Title 22 is observed and cited on a following page.
Regulation
CARE IF BEDRIDDEN CLIENTS To accept or retain a person who is bedridden, other than for a temporary illness or recovery from surgery, a licensee shall obtain and maintain an appropriate fire clearance as specified in Section 87202, Fire Clearance.
Inspector finding
This requirement was not met, as former client was deemed bedridden per MD report, and facility does not maintain fire clearance for bedridden residets. This posed an immediate health, safety or personal rights risk to clients in care.
ComplaintAugust 26, 2024Type B1 deficiency
Inspector: Audrey Jeung
Plain-language summary
A complaint investigation visit found the facility in good condition overall, with appropriate security for medications, working carbon monoxide detectors, and proper staff clearances; the facility was asked to provide updated emergency disaster plan documentation and proof of current liability insurance by the deadline specified. A hot water tank was being replaced during the visit and had not yet begun producing hot water. The facility did not meet one requirement under California regulations for residential care facilities, and technical guidance was provided to address this.
View full inspector notes
LPA Jeung toured facility and grounds, which includes spacious fenced backyard. There are 6 client bedrooms and a staff room, and 3 full bathrooms. There are no accessible bodies of water or fire safety hazards observed. Sharps are stored appropriately and inaccessible to clients, and a comfortable temperature is maintained. Hot water tank is replaced during LPA's visit, and does not yet produce hot water. Carbon monoxide detector is tested and operable. Food supply and first-aid kit are inspected. Client files are reviewed, and medications are recorded on Centrally Stored Medications Records. A Disaster and Mass Casualty Plan is posted. Criminal record clearances or exemptions for facility staff or other individuals who have client contact have been reviewed, as well as staff records. Mercedes Holloway, Tom Eiseman and Katie Eiseman (x 1/25) are certified RCFE administrators that oversee facility operations. The following information/forms are requested to be sent to CCLD BY 9/9/24: - LIC 610D Emergency Disaster Plan ( page 9, signed and dated) - Proof of current liability insurance Deficiency of the RCFE California Code of Regulations, Title 22, Division 6, Chapter 8 is observed. See also Technical Advisory Notes--4 pages.
Regulation
(f) All personnel, including the licensee and administrator, shall be in good health, and physically and mentally capable of performing assigned tasks. Good physical health shall be verified by a health screening, including a chest x-ray or an intradermal test, performed by a physician not more than six (6) months prior to or seven (7) days after e…
Inspector finding
Based on staff records review, the licensee did not comply with the section cited above in 3 out of 6 staff files reviewed, which poses a potential health, safety or personal rights risk to persons in care. Health Screenings for Staff #3, #4, #6 are dated more than 6 months prior to employment date. POC Due Date: 09/09/2024 Plan of Correction 1 2 3 4 Health screenings and TB test results for 3 staff will be updated and copies sent to CCLD BY DUE DATE.
Federal summary
CMS Care CompareNot a CMS-certified facility
California RCFEs (residential care facilities for the elderly) are licensed by the state, not by CMS. CMS data only applies to skilled nursing facilities or to CCRCs that operate a licensed SNF wing.
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