Heritage Inn
RCFE
A Residential Care Facility for the Elderly (RCFE) is a non-medical residential care home licensed by California CDSS under Health & Safety Code §1560. Residents receive assistance with daily living activities such as bathing, dressing, meals, and medication management in a home-like setting. RCFEs are not hospitals or skilled nursing facilities — they do not provide round-the-clock medical care.
835 Jefferson Court · San Mateo, 94401
Quick facts
Quality snapshot
Updated April 25, 2026Compared to 214 California RCFE facilities of similar size, over the last 36 months.
Source: California Department of Social Services, Community Care Licensing Division. View raw inspection records →
Quality grade· click to show how this was calculated
Severity31thWeighted citations per bed
Repeats100thRepeat deficiencies as share of total
Frequency9thDeficiencies per inspection
Tick mark at 50% = peer median · higher percentile = better facility
Quality grade· click to show how this was calculated
Weighted citations per bed
Repeat deficiencies as share of total
Deficiencies per inspection
Tick mark at 50% = peer median · higher percentile = better facility
Heritage Inn scores C−. Better than 47% of comparable California RESIDENTIAL CARE ELDERLY facilities. Severity: 31th percentile. Repeats: top 0%. Frequency: bottom 9%.
Each metric is converted to a 0–100 percentile within the peer set (higher = better). The composite grade averages all four. Peer set: CA / rcfe_general / small beds (214 facilities).
Citation severity over time
↓ improvingWeighted severity score per month · 24 months
Weighted score (24mo)
59
Last citation
Aug 25
Finding distribution
8 total · 36 monthsScope × Severity (CMS A–L)
The rules that apply to this facility
California Title 22 requirements for this facility, with the specific regulation and a suggested question for each.Rules this facility has been cited for are shown first.
What must this facility report to the state — and how fast?Cited Aug 202422 CCR §87211 / WIC §15630
- ImmediateElopement, fire, epidemic outbreak, or poisoningImmediately
- 2 hoursAbuse with serious bodily injury2-hour phone report + 2-hour written report — to the California Department of Social Services (CDSS), Adult Protective Services, and law enforcement
- 24 hrsAbuse without serious bodily injuryWithin 24 hours
- Next dayDeath of a residentPhone by next working day; written within 7 days
- Next dayInjury requiring medical treatment beyond first aidPhone by next working day; written within 7 days
- WrittenBankruptcy, foreclosure, eviction, or utility shutoff noticeWritten notice to CDSS and residents — $100/day penalty (max $2,000) for failure
Your enforcement lever:Incidents that aren't reported on time are themselves a separate violation. If you believe a reportable event wasn't filed, you can submit a complaint directly to the California Department of Social Services (CDSS).
What training are all staff required to complete?22 CCR §87411
All direct-care staff must complete:
- 10 hours initial training within the first four weeks of employment.
- 4 hours annual in-service every year thereafter.
- Administrator certificate from a CDSS-approved program — 80 hours for first-time, 40 hours renewal every 2 years.
Ask on tour: Ask when the last staff training was completed and how it's tracked.
How many staff must be on duty overnight?22 CCR §87415
Based on 12 licensed beds:
One qualified staff member must be on call and physically on premises at all times overnight.
Violation pattern to watch for:A facility that documents a staff member as "on call" but with that person physically off-site — when the law requires on-premises presence — is in violation of this section.
Ask on tour: Ask the facility to walk you through their overnight staffing plan and confirm whether on-call staff are on premises or off-site.
What health conditions can this facility legally accept or refuse?22 CCR §87612–87615
Restricted — allowed with physician order + care plan
- Supplemental oxygen
- Insulin and injectable medications
- Indwelling or intermittent catheters
- Colostomy / ileostomy
- Stage 1 and Stage 2 pressure injuries
- Wound care (non-complex)
- Incontinence
- Contractures
Prohibited — facility must refuse or discharge
- Stage 3 or Stage 4 pressure injuries
- Feeding tubes (PEG, NG, or J-tube)
- Tracheostomies
- Active MRSA or communicable infections requiring isolation
- 24-hour skilled nursing needs
- Total ADL dependence with inability to communicate needs
A hospice waiver (HSC §1569.73) can allow continued care for residents on hospice who would otherwise fall into a prohibited category.
Ask on tour: Ask whether your loved one's specific care needs are restricted or prohibited, and what the facility's process is if needs change after admission.
How does CDSS enforce these rules?22 CCR §87755–87777 / HSC §1569.58
- 1Notice of DeficiencyWritten citation with a correction deadline. Facility must submit a Plan of Correction.
- 2Civil PenaltyStarts at $50/day for non-serious; $150/day for serious deficiencies — immediately, with no grace period. Repeats escalate to $150 first day + $50/day, then $1,000 first day + $100/day.
- 3Suspension of AdmissionsFacility cannot accept new residents until violations are corrected.
- 4Temporary Suspension or RevocationEmergency suspension for imminent danger; full revocation after administrative hearing.
- 5Exclusion OrderAdministrator and operator can be barred from all CDSS-licensed facilities — not just this one.
See how these rules have been applied to this specific facility:
View state inspection record and citationsState records
California Dept. of Social Services · Community Care Licensing- License number
- 415600558
- License type
- RESIDENTIAL CARE ELDERLY
- License status
- LICENSED
- License expires
- Not yet indexed
- Licensed beds
- 12
- Operator
- Heritage Residential Care, Inc.; Almacare Inc
Inspections & citations
4
reports on file
10
total deficiencies
6
Type A (actual harm)
InspectionAugust 28, 2025Type A2 deficiencies
Plain-language summary
This was a routine inspection of a seven-bedroom home care facility on April 26, 2026. The inspector found the facility well-maintained with appropriate medication storage, safe bathing facilities with grab bars, adequate lighting and temperature, complete first-aid supplies, and qualified staff with current certifications and background clearances. Some violations of state regulations were noted and are detailed in the full report.
View full inspector notes
LPA Audrey Jeung toured facility and grounds of this 1-level home, consisting of 7 client bedrooms, a staff bedroom, 5 full bathrooms, one half bathroom, kitchen, living, dining rooms and small office. There is a fenced backyard and detached 2 car garage--used for storage--plus an adjacent enclosed storage room. Washer and dryer are located near kitchen. No accessible bodies of water or fire safety hazards observed. Medications are stored appropriately and inaccessible to clients, a comfortable temperature is maintained, and lighting is sufficient for comfort and safety. Toilet and bathing facilities are equipped with grab bars, nonskid flooring material, hand washing reminder signs, and liquid soap. Hot water temperature is tested at 111 degrees in rear bathroom. First-aid kit is inspected and complete. There are 4 staff present. Criminal record clearances or exemptions for facility staff or other individuals who have client contact have been reviewed, as well as required staff records and first-aid training. Ms. Padoina, Katie Eiseman and Tom Eiseman are certified RCFE administrators (x 4/27, 1/27, 4/26) that oversee facility operations. Some client files are reviewed and Centrally Stored Medications REcords are reviewed. Deficiencies of the California Code of Regulations, Title 22, are cited on following pages.
Regulation
STORAGE SPACE ... the licensee shall ensure that disinfectants, cleaning solutions, poisonous substances... and other similar items which could pose a danger to residents are in locked storage and are not left unattended if outside the locked storage.
Inspector finding
This requirement is not met, as large container of purple cleaning liquid "Flash" is stored in front client bathroom, accessible to clients. Licensee failed to ensure that cleaning liquids are stored where items are not accessible to clients. This posed an immediate health & safety risk to clients.
Regulation
INCIDENTAL MEDICAL CARE All centrally stored medications shall be labeled and maintained in compliance with state and federal laws. No persons other than the dispensing pharmacist shall alter a prescription label. This requirement is not met, as there is no
Inspector finding
Rx label for Myrbetriq for client #5. Rx number is recorded on Centrally Stored Medications Record. Licensee failed to ensure that RX medications are labeled by pharmacy, which poses a potential health, safety or personal rights risk to clients in care.
Other visitAugust 22, 2024Type A6 deficiencies
Inspector: Audrey Jeung
Plain-language summary
A routine inspection of the facility's buildings, grounds, and safety features found the physical environment was well-maintained with proper storage of medications and appropriate bathroom safety equipment. However, the facility failed to report two residents who tested positive for COVID-19 to health authorities, did not maintain adequate masks or hand sanitizer, and did not use proper signage or isolation measures for the affected residents' rooms. The facility was also required to submit an updated emergency disaster plan.
View full inspector notes
LPA Audrey Jeung toured facility and grounds of this 1-level home, consisting of 8 client bedrooms, 5 bathrooms, kitchen, living, and dining rooms. There is a fenced backyard and detached 2 car garage, used for storage. Washer and dryer are located near kitchen. No accessible bodies of water or fire safety hazards observed. Medications, toxins and sharps are stored appropriately and inaccessible to clients, a comfortable temperature is maintained, and lighting is sufficient for comfort and safety. Toilet and bathing facilities are equipped with grab bars, nonskid flooring material, hand washing reminder signs, and liquid soap. Hot water temperature is tested at 113 degrees in rear bathroom. First-aid kit is inspected and complete. There are 3 staff present. Criminal record clearances or exemptions for facility staff or other individuals who have client contact have been reviewed, and first-aid training is checked. Katie Eiseman is a certified RCFE administrator (x 1/25) that oversees facility operations. Some client files are reviewed. Per staff, clients #1 and #2 tested positive for COVID. COVID was not reported as required to CCLD, nor San Mateo County Public Health Department. There is no record of when clients were COVID tested. There are no N95 respirators maintained, and only a handful of KN95 masks are available, per staff. Roomwhere COVID clients reside are not identified with appropriate COVID signage nor are there PPE carts outside of rooms. There are 3 staff on site; none are wearing N95 or KN95 masks. There are only 3 small bottles of hand sanitizer on site--all with an inch or less of product in the bottom of bottles. There is an ample supply of isolation gowns in the garage storeroom and boxes of gloves are stored in kitchen and clients' rooms. Deficiencies of the California Code of Regulations, Title 22, are cited on following pages. The following updated form is requested to be submitted to CCLD BY 8/29/24: • LIC 610 Emergency Disaster Plan (9 pages, signed and dated)
Regulation
BASIC SERVICES Basic services shall at a minimum include: Arrangements to meet health needs.... as specified in Section 87465, Incidental Medical and Dental Care Services. This requirement was not met, as licensee failed to ensure an adequate supply of personal protective equipment
Inspector finding
(PPE)--N95 masks--is maintained to ensure the safety of staff and residents when COVID infections are present in facility. This poses an immediate health, safety or personal rights risk to clients in care.
Regulation
REPORTING REQUIREMENTS A written report shall be submitted to the licensing agency... within 7 days of the occurrence of any incident which threatens the welfare, safety or health of any resident... report shall include the resident's name, age, sex and date of admission; date and nature of event;
Inspector finding
attending physician's name, findings, and treatment... This requirement was not met, as licensee failed to submit written report of 2 COVID clients to CCLD AND County Public Health Dept. This posed an immediate health, safety or personal rights risk to clients in care.
Regulation
INFECTION CONTROL REQRMENTS The licensee shall ensure all staff and volunteers are trained in the proper use of all required PPE prior to being around residents and annually thereafter. This requirement was not met, as staff are observed in facility wearing surgical
Inspector finding
masks only, even when assisting client #1 in hallway, who was identified as COVID positive. Licensee failed to ensure that caregivers in direct contact with COVID clients are trained in proper use of PPE , which poses an immediate health, safety or personal rights risk to clients in care.
Regulation
CRIMINAL RECORD CLEARANCE All individuals subject to a criminal record review pursuant to Health and Safety Code Section 1569.17(b) shall prior to working, residing or volunteering in a licensed facility, obtain a CA clearance or a criminal record exemption as required by the Department.
Inspector finding
This requirement is not met, as staff CC started in May & does not have criminal record clearance. Licensee failed to ensure that staff with direct client contact maintain criminal record clearance and assocation with facility, which poses an immediate health, safety, or personal rights risk to clients in care.
Regulation
GENERAL FOOD SERVICE Supplies of nonperishable foods for a minimum of one week and perishable foods for a minimum of two days shall be maintained on the premises. This requirement is not met, as there are only 5 cans of fruit maintained for 7-day
Inspector finding
non-perishable supply. There are no canned vegetables nor protein maintained. Licensee failed to ensure an adequate 7-day supply of canned foods, which poses a potential health and safety risk to clients in care.
Regulation
PERSONNEL REQUIREMENTS--GENL Staff providing care shall receive appropriate training in first aid from persons qualified by such agencies as the American Red Cross. This requirement was not met, as 2 out of 6 staff do not have current 1st aid training. Licensee failed to ensure that staff who
Inspector finding
provide client care have current 1st aid training, which poses a potential health, safety or personal rights risk to clients in care.
InspectionFebruary 1, 2023Type B1 deficiency
Inspector: Murial Han
Plain-language summary
On February 1, 2023, inspectors investigated a complaint that a resident developed a skin condition on their right great toe that was not reported to the family or documented. The facility had not completed required paperwork to document the resident's change in health condition and plan of care, which is needed to track medical changes and ensure proper treatment. The facility was cited for this failure and notified of potential penalties if the issue is not corrected.
View full inspector notes
On 2/1/2023, Licensing Program Analysts (LPA) Murial Han conducted an unannounced case management visit to deliver the findings in reference to complaint # 14-AS-20220826142550. LPAs met with caregiver, Mei Murasaki and administrator, Annie Dela Cruz arrived shortly thereafter. LPA explained the purpose of the visit. During the course of the investigation, the allegation of resident #1 (R1) sustained a skin condition on the right great toe and it was not reported, the facility was not able to provide a copy of R1's appraisal/needs and service plan (LIC 625) to reflect R1's current health conditions and plan of care. According to the administrator/licensee, the facility did not complete an appraisal/needs and service plan (LIC625) for R1's change of health condition. Based on the complaint investigation, the facility failed to complete a LIC 625 for R1's change of health condition. Deficient is cited under California Code of Regulations, Title, 22 cited on the LIC 809D. Failure to correct the deficiencies may result in civil penalties. Report was discussed with administrator. A copy is provided with appeal rights.
Regulation
87463 Reappraisals(a) The pre-admission appraisal shall be updated, in writing as frequently as necessary to note significant changes and to keep the appraisal accurate...
Inspector finding
this requirement is not met as R1 developed a skin condition on the right great toe and the facility did not complete a LIC625 (Appraisal/needs and service plan) which posed a potential risk for resident in care.
ComplaintNovember 10, 2021Type A1 deficiency
Inspector: Audrey Jeung
Plain-language summary
This was a routine inspection of an 8-bedroom home care facility. The inspector found the facility's physical environment, safety equipment, infection control practices, medication storage, and bathrooms met requirements, and all staff had proper criminal clearances. The facility was asked to submit updated documentation including proof of the administrator's education, current insurance, and emergency planning forms by November 24, 2021.
View full inspector notes
LPA Audrey Jeung toured facility and grounds of this 1-level home, consisting of 8 client bedrooms and 5 full and one half bathroom, kitchen, living, and dining rooms; there is no staff room. There is an enclosed backyard and detached 2-car garage, which is used for storage. No accessible bodies of water or fire safety hazards observed. Infection control practices are reviewed: entry procedures, staff training and policies, resident monitoring, containment strategies, environmental preparation and cleaning. PPE supply is inspected. Medications, toxins and sharps are stored appropriately and inaccessible to clients, a comfortable temperature is maintained, and lighting is sufficient for comfort and safety. Toilet and bathing facilities are equipped with grab bars and nonskid flooring material. First-aid kit is inspected and complete. A Disaster and Mass Casualty Plan is posted. There are 9 residents present, and 3 staff. Criminal record clearances or exemptions for facility staff or other individuals who have client contact have been reviewed. Annie De La Cruz is a certified RCFE administrator (x 11/21) that oversees facility operations. The following updated forms/information are requested to be submitted to CCLD BY 11/24/21: • Proof of high school graduation or college of administrator designee • Current liability insurance • LIC 500 Personnel Report • LIC 309 Administrative Organization • LIC 610 Emergency Disaster Plan • LIC 400 Affidavit Regarding Client Cash Resources Deficiency of the RCFE California Code of Regulations, Title 22, Division 6, Chapter 8 is observed and cited on a following page. See Technical Advisory Notes for additional information.
Regulation
POSTURAL SUPPORTS Bed rails that extend the entire length of the bed are prohibited except for residents who are currently receiving hospice care and have a hospice care plan that specifies the need for full bed rails.
Inspector finding
Based on observation, the licensee did not comply with the section cited above, as bed for client #1 in room 4 is observed with 2 half bed rails, which poses an immediate health, safety or personal rights risk to persons in care. POC Due Date: 11/10/2021 Plan of Correction 1 2 3 4 Lower half bed rail removed from bed of client #1 in room 4 in LPA's presence. Deficiency corrected and cleared
Federal summary
CMS Care CompareNot a CMS-certified facility
California RCFEs (residential care facilities for the elderly) are licensed by the state, not by CMS. CMS data only applies to skilled nursing facilities or to CCRCs that operate a licensed SNF wing.
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