StarlynnCare

California · San Mateo

Cortez Home

RCFE

A Residential Care Facility for the Elderly (RCFE) is a non-medical residential care home licensed by California CDSS under Health & Safety Code §1560. Residents receive assistance with daily living activities such as bathing, dressing, meals, and medication management in a home-like setting. RCFEs are not hospitals or skilled nursing facilities — they do not provide round-the-clock medical care.

1799 Shoreview Avenue · San Mateo, 94401

Quick facts

Licensed beds6
Memory careNot listed
Last inspectionMay 2025
Last citationMay 2025
Operated byAncheta, Adora B.
Map showing location of Cortez Home

Quality snapshot

Updated April 25, 2026

Compared to 214 California RCFE facilities of similar size, over the last 36 months.

Source: California Department of Social Services, Community Care Licensing Division. View raw inspection records →

Quality grade· click to show how this was calculated

Severity
37th

Weighted citations per bed

Repeats
100th

Repeat deficiencies as share of total

Frequency
31th

Deficiencies per inspection

Tick mark at 50% = peer median · higher percentile = better facility

Cortez Home scores C. Better than 56% of comparable California RESIDENTIAL CARE ELDERLY facilities. Severity: 37th percentile. Repeats: top 0%. Frequency: 31th percentile.

Each metric is converted to a 0–100 percentile within the peer set (higher = better). The composite grade averages all four. Peer set: CA / rcfe_general / small beds (214 facilities).

Citation severity over time

stable

Weighted severity score per month · 24 months

May 24peer medianApr 26

Weighted score (24mo)

25

Last citation

May 25

Finding distribution

6 total · 36 months

Scope × Severity (CMS A–L)

IsolatedPatternWidespreadJKLG1HID5EFABCSev 4 · IJSev 3Sev 2Sev 1

View inspections & citations

The rules that apply to this facility

California Title 22 requirements for this facility, with the specific regulation and a suggested question for each.

What training are all staff required to complete?22 CCR §87411

All direct-care staff must complete:

  • 10 hours initial training within the first four weeks of employment.
  • 4 hours annual in-service every year thereafter.
  • Administrator certificate from a CDSS-approved program — 80 hours for first-time, 40 hours renewal every 2 years.

Ask on tour: Ask when the last staff training was completed and how it's tracked.

How many staff must be on duty overnight?22 CCR §87415

Based on 6 licensed beds:

One qualified staff member must be on call and physically on premises at all times overnight.

Violation pattern to watch for:A facility that documents a staff member as "on call" but with that person physically off-site — when the law requires on-premises presence — is in violation of this section.

Ask on tour: Ask the facility to walk you through their overnight staffing plan and confirm whether on-call staff are on premises or off-site.

What health conditions can this facility legally accept or refuse?22 CCR §87612–87615

Restricted — allowed with physician order + care plan

  • Supplemental oxygen
  • Insulin and injectable medications
  • Indwelling or intermittent catheters
  • Colostomy / ileostomy
  • Stage 1 and Stage 2 pressure injuries
  • Wound care (non-complex)
  • Incontinence
  • Contractures

Prohibited — facility must refuse or discharge

  • Stage 3 or Stage 4 pressure injuries
  • Feeding tubes (PEG, NG, or J-tube)
  • Tracheostomies
  • Active MRSA or communicable infections requiring isolation
  • 24-hour skilled nursing needs
  • Total ADL dependence with inability to communicate needs

A hospice waiver (HSC §1569.73) can allow continued care for residents on hospice who would otherwise fall into a prohibited category.

Ask on tour: Ask whether your loved one's specific care needs are restricted or prohibited, and what the facility's process is if needs change after admission.

What must this facility report to the state — and how fast?22 CCR §87211 / WIC §15630
  • ImmediateElopement, fire, epidemic outbreak, or poisoningImmediately
  • 2 hoursAbuse with serious bodily injury2-hour phone report + 2-hour written report — to the California Department of Social Services (CDSS), Adult Protective Services, and law enforcement
  • 24 hrsAbuse without serious bodily injuryWithin 24 hours
  • Next dayDeath of a residentPhone by next working day; written within 7 days
  • Next dayInjury requiring medical treatment beyond first aidPhone by next working day; written within 7 days
  • WrittenBankruptcy, foreclosure, eviction, or utility shutoff noticeWritten notice to CDSS and residents — $100/day penalty (max $2,000) for failure

Your enforcement lever:Incidents that aren't reported on time are themselves a separate violation. If you believe a reportable event wasn't filed, you can submit a complaint directly to the California Department of Social Services (CDSS).

How does CDSS enforce these rules?22 CCR §87755–87777 / HSC §1569.58
  1. 1Notice of DeficiencyWritten citation with a correction deadline. Facility must submit a Plan of Correction.
  2. 2Civil PenaltyStarts at $50/day for non-serious; $150/day for serious deficiencies — immediately, with no grace period. Repeats escalate to $150 first day + $50/day, then $1,000 first day + $100/day.
  3. 3Suspension of AdmissionsFacility cannot accept new residents until violations are corrected.
  4. 4Temporary Suspension or RevocationEmergency suspension for imminent danger; full revocation after administrative hearing.
  5. 5Exclusion OrderAdministrator and operator can be barred from all CDSS-licensed facilities — not just this one.

See how these rules have been applied to this specific facility:

View state inspection record and citations

State records

California Dept. of Social Services · Community Care Licensing
License number
415600798
License type
RESIDENTIAL CARE ELDERLY
License status
LICENSED
License expires
Not yet indexed
Licensed beds
6
Operator
Ancheta, Adora B.

Inspections & citations

3

reports on file

6

total deficiencies

1

Type A (actual harm)

InspectionMay 27, 2025
No deficiencies

Plain-language summary

A licensing official followed up in May 2025 with the facility's new administrator after the previous year's inspection to review documents showing that corrections had been made. The facility was advised that a licensing renewal fee plus late fees totaling $742 must be paid, that a lease agreement issue needed clarification since the facility owner and licensee are different entities, and that the mailing address needed to be updated with the regional office. No violations were identified during this follow-up review.

View full inspector notes

In response to corrections submitted to CCLD as per annual inspection of 5/6/25, LPA Jeung met with new administrator to obtain additional information. Ms. Manla provided additional documents to support proof of corrections. LPA advised Ms. Ancheta of the following: - Annual licensing renewal fee of $495 plus late fee of $247 is due and payable - Revised lease agreement is between owner and a corporation, but licensee is an individual Per Ms. Ancheta, she has been added as co-owner and recorded document will be submitted - Submit correction of mailing address to San Bruno regional office

InspectionMay 6, 2025Type A
6 deficiencies

Plain-language summary

During a routine inspection, the facility was found to have appropriate safety measures including secure medication storage, functioning grab bars and non-skid flooring in bathrooms, and proper fire safety. The inspector requested several routine documents by May 20, 2025, and noted that a new certified administrator has been designated to oversee operations. Deficiencies were identified and are detailed in a separate technical advisory document.

View full inspector notes

LPA Audrey Jeung toured facility and grounds, including offices in the rear unit and detached storage shed. There are 3 client bedrooms--one with full private bathroom--two staff rooms--one for 2 staff with full private bathroom and the other for 4 staff--a common bathroom, living/dining area, family room, kitchen, and 2-car garage, where washer and dryer are located. There are no accessible bodies of water or fire safety hazards observed. Medications, toxins and sharps are stored appropriately and inaccessible to clients, a comfortable temperature is maintained, and lighting is sufficient for comfort and safety. Toilet and bathing facilities are equipped with grab bars and nonskid flooring material. Hot water temperature is tested at 111 degrees in front client bathroom. Food supply and first-aid kit are inspected. Client files are reviewed, including Centrally Stored Medications Records. A Disaster and Mass Casualty Plan is posted. Criminal record clearances or exemptions for facility staff or other individuals who have client contact have been reviewed, as well as staff training records. Anaraar Manla is a certified RCFE administrator (x 1/27) that oversees facility operations. WRITTEN NOTIFICATION OF NEWLY DESIGNATED ADMINISTRATOR TO BE SENT TO CCLD, WITH QUALIFICATIONS. The following information/documents are requested to be sent to CCL by 5/20/25: • LIC 400 Affidavit Regarding Client/Resident Cash Resources • LIC 500 Personnel Report • Proof of control of property (signed and dated lease agreement between landlord and licensee/tenant) • Personnel Policies in facility's plan of operation Deficiencies of the RCFE California Code of Regulations, Title 22, Division 6, Chapter 8 are observed and cited on following pages. See also Technical Advisory Notes--6 pages.

Type ACCR §87355(e)(3)

Regulation

(e) All individuals subject to a criminal record review pursuant to Health and Safety Code Section 1569.17(b) shall prior to working, residing or volunteering in a licensed facility: (3) Request a transfer of a criminal record clearance as specified in Section 87355(c) or

Inspector finding

Based on review of staff records, the licensee did not comply with the section cited above in 2 out of 6 staff records reviewed, which poses an immediate health, safety or personal rights risk to persons in care. - New administrator staff #1 and staff #2 do not have criminal record clearances associated to this facility. Staff #1 was designated as administrator 30 days ago and staff #2 sleeps at facility but does not work here. Civil penalties are assessed at $100 each. POC Due Date: 05/07/20…

Type B

Regulation

(2) In addition to paragraph (1), training requirements shall also include an additional 20 hours annually, eight hours of which shall be dementia care training, as required by subdivision (a) of Section 1569.626, and four hours of which shall be specific to postural supports, restricted health conditions, and hospice care, as required by subdivisi…

Inspector finding

Based on staff records review, the licensee did not comply with the section cited above in 4 out of 4 staff records reviewed, which poses a potential health, safety or personal rights risk to persons in care. - There is no evidence that staff received 4 hours of annual training on postural supports, restricted health conditions and hospice care. POC Due Date: 05/20/2025 Plan of Correction 1 2 3 4 Staff will receive 4 hours of annual training on postural supports, restricted health conditions …

Type B

Regulation

(a) All residential care facilities for the elderly shall meet the following training requirements, as described in Section 1569.625, for all direct care staff: (2) Eight hours of in-service training per year on the subject of serving residents with dementia. This training shall be developed in consultation with individuals or organizations with s…

Inspector finding

Based on review of staff training records, the licensee did not comply with the section cited above in 4 out of 4 staff records reviewed, which poses a potential health, safety or personal rights risk to persons in care. - There is no evidence that staff received 8 hours of annual dementia training. POC Due Date: 05/20/2025 Plan of Correction 1 2 3 4 Staff will receive at least 8 hours of annual dementia training and proof of training to be sent to CCLD BY DUE DATE.

Type B

Regulation

(b) Each employee who received training and passed the examination required in paragraph (5) of subdivision (a), and who continues to assist with the self-administration of medicines, shall also complete eight hours of in-service training on medication-related issues in each succeeding 12-month period.

Inspector finding

Based on review of staff training records, the licensee did not comply with the section cited above in 4 out of 4 staff records reviewed, which poses a potential health, safety or personal rights risk to persons in care. - There is no documentation that Staff #3, #4, #5, #6 received required 8 hours of annual medications training. Two hours of medication training was provided in Feb. 2024 and 3 hours was provided in April 2024. POC Due Date: 05/20/2025 Plan of Correction 1 2 3 4 Staff will r…

Type BCCR §87458(c)(1)

Regulation

(c) The medical assessment shall include, but not be limited to: (1) A physical examination of the resident indicating the licensed medical professional's diagnosis or diagnoses and results of an examination for all of the following:

Inspector finding

Based on review of clients' records, the licensee did not comply with the section cited above in 1 out of 4 client records, which poses a potential health, safety or personal rights risk to persons in care. - There is no primary diagnosis indicated on MD report of client #2 POC Due Date: 05/20/2025 Plan of Correction 1 2 3 4 Written primary diagnosis of client #2 by MD will be sent to CCLD BY DUE DATE

Type B

Regulation

(c) A facility shall conduct a drill at least quarterly for each shift. The type of emergency covered in a drill shall vary from quarter to quarter, taking into account different emergency scenarios. An actual evacuation of residents is not required during a drill. While a facility may provide an opportunity for residents to participate in a drill,…

Inspector finding

Based on record review, the licensee did not comply with the section cited above, as Emergency Disaster Drill has not been conducted for the current year. Last documentation of emergency drill was in December 2024. This poses a potential health, safety or personal rights risk to persons in care. POC Due Date: 05/20/2025 Plan of Correction 1 2 3 4 Disaster drill will be conducted and documentation to be sent to CCLD BY DUE DATE.

InspectionJune 12, 2024
No deficiencies

Inspector: Jaime Vado

Plain-language summary

This was a routine annual inspection on June 10, 2024, and the facility was found to meet safety and health standards—the kitchen and medication storage were secure, emergency exits were clear, fire safety equipment was in place and current, resident rooms were clean, and staff and client files were up to date. The inspector noted that the facility's annual licensing fees were not current and that the administrator's certificate had expired, though the administrator had already submitted a renewal application and payment; the facility was asked to submit several updated documents by June 19, 2024. No violations were cited.

View full inspector notes

On 06/10/2024, Licensing Program Analyst (LPA) Jaime Vado conducted an unannounced infection control annual inspection. LPA met with administrator Antolin Ucol and explained purpose of today's inspection. There are 3 staff present and no clients as they are out at day program. At 2:05pm one client returned from day program. LPA was allowed entry into the facility. This is a single level facility. Annual fees are not current. The physical plant was toured inside and outside to ensure the safety of the residents. LPA observed the facility kitchen which is clean and observed appliances are in good repair. Knives are stored and locked in a garage storage cabinet. Perishable and non-perishable food items are observed as in place. There are additional refrigerators and freezers in the garage areas which also carry additional food supplies. LPA observed the medications as in place and locked in a drawer in the living room. First aid kit is observed as complete with required items. LPA observed that there are multiple two extinguishers in place through out the facility last inspected on 05/03/2024, smoke detector/carbon monoxide detectors are observed in place through out the facility, and central heating/cooling system. Facility is also equipped with fire pull alarm. PPE and additional food supplies are observed as in place. Laundry area is also observed as fully operational located in the garage area. Emergency exit routes are observed inside and outside to be free and clear of obstructions. Water temperature was measured at 107F in a resident bathroom. Bathtubs observed are equipped with non-skid mats. LPA observed all client rooms at random and all appeared clean, free of odors, and contained all the required furniture per regulatory recommendations. Resident linen supplies are observed as in place. Disaster drills take place monthly per records observed. Last taking place on 03/13/2024. Continued on next page... 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 Page 2 LPA reviewed 2 client files and also reviewed 3 staff files on this day. All files are current per review made. P&I is handled by the facility and current per the records reviewed. Client medications are inspected and are current including facility medication administration records. Administrator certificate is observed as current expired on 11/18/2023 but has submitted the renewal has been sent and payment has been received. LPA informed the administrator that facility fees are not current. He says he will notify licensee that it needs to be paid. The following updated forms are requested to be submitted to CCLD by 06/19/2024 : • Copy of updated Administrator Certificate • Updated surety bond with expiration date • LIC308 Designation of responsible staff person • LIC400 Affidavit Regarding Client/Resident Cash Resources • LIC402 Surety Bond • LIC610D Emergency Disaster Plan • LIC500 Staff Schedule • Copy of control of property such as lease agreement with expiration date No citations issued. Report is reviewed with administrator Antolin. Copy is provided.

Federal summary

CMS Care Compare

Not a CMS-certified facility

California RCFEs (residential care facilities for the elderly) are licensed by the state, not by CMS. CMS data only applies to skilled nursing facilities or to CCRCs that operate a licensed SNF wing.

Family reviews

No reviews yet — be the first to share your experience

No published reviews yet. Use the button above to share your experience.

← Back to San Mateo