StarlynnCare

California · San Martin

South County Retirement Home Inc.

RCFE

A Residential Care Facility for the Elderly (RCFE) is a non-medical residential care home licensed by California CDSS under Health & Safety Code §1560. Residents receive assistance with daily living activities such as bathing, dressing, meals, and medication management in a home-like setting. RCFEs are not hospitals or skilled nursing facilities — they do not provide round-the-clock medical care.

460 Church Avenue · San Martin, 95046

Quick facts

Licensed beds46
Memory careNot listed
Last inspectionJan 2026
Last citationNov 2025
Operated bySouth County Retirement Home Inc.
Map showing location of South County Retirement Home Inc.

Quality snapshot

Updated April 25, 2026

Compared to 15 California RCFE facilities of similar size, over the last 36 months.

Source: California Department of Social Services, Community Care Licensing Division. View raw inspection records →

Quality grade· click to show how this was calculated

Severity
14th

Weighted citations per bed

Repeats
100th

Repeat deficiencies as share of total

Frequency
29th

Deficiencies per inspection

Tick mark at 50% = peer median · higher percentile = better facility

South County Retirement Home Inc. scores C−. Better than 48% of comparable California RESIDENTIAL CARE ELDERLY facilities. Severity: bottom 14%. Repeats: top 0%. Frequency: 29th percentile.

Each metric is converted to a 0–100 percentile within the peer set (higher = better). The composite grade averages all four. Peer set: CA / rcfe_general / medium beds (15 facilities).

Citation severity over time

↑ worsening

Weighted severity score per month · 24 months

May 24peer medianApr 26

Weighted score (24mo)

13

Last citation

Nov 25

Finding distribution

13 total · 36 months

Scope × Severity (CMS A–L)

IsolatedPatternWidespreadJ2KLG4HID7EFABCSev 4 · IJSev 3Sev 2Sev 1

View inspections & citations

The rules that apply to this facility

California Title 22 requirements for this facility, with the specific regulation and a suggested question for each.

What training are all staff required to complete?22 CCR §87411

All direct-care staff must complete:

  • 10 hours initial training within the first four weeks of employment.
  • 4 hours annual in-service every year thereafter.
  • Administrator certificate from a CDSS-approved program — 80 hours for first-time, 40 hours renewal every 2 years.

Ask on tour: Ask when the last staff training was completed and how it's tracked.

How many staff must be on duty overnight?22 CCR §87415

Based on 46 licensed beds:

One awake caregiver must be on duty, plus one additional caregiver on call who can respond within 10 minutes.

Violation pattern to watch for:A facility that documents a staff member as "on call" but with that person physically off-site — when the law requires on-premises presence — is in violation of this section.

Ask on tour: Ask the facility to walk you through their overnight staffing plan and confirm whether on-call staff are on premises or off-site.

What health conditions can this facility legally accept or refuse?22 CCR §87612–87615

Restricted — allowed with physician order + care plan

  • Supplemental oxygen
  • Insulin and injectable medications
  • Indwelling or intermittent catheters
  • Colostomy / ileostomy
  • Stage 1 and Stage 2 pressure injuries
  • Wound care (non-complex)
  • Incontinence
  • Contractures

Prohibited — facility must refuse or discharge

  • Stage 3 or Stage 4 pressure injuries
  • Feeding tubes (PEG, NG, or J-tube)
  • Tracheostomies
  • Active MRSA or communicable infections requiring isolation
  • 24-hour skilled nursing needs
  • Total ADL dependence with inability to communicate needs

A hospice waiver (HSC §1569.73) can allow continued care for residents on hospice who would otherwise fall into a prohibited category.

Ask on tour: Ask whether your loved one's specific care needs are restricted or prohibited, and what the facility's process is if needs change after admission.

What must this facility report to the state — and how fast?22 CCR §87211 / WIC §15630
  • ImmediateElopement, fire, epidemic outbreak, or poisoningImmediately
  • 2 hoursAbuse with serious bodily injury2-hour phone report + 2-hour written report — to the California Department of Social Services (CDSS), Adult Protective Services, and law enforcement
  • 24 hrsAbuse without serious bodily injuryWithin 24 hours
  • Next dayDeath of a residentPhone by next working day; written within 7 days
  • Next dayInjury requiring medical treatment beyond first aidPhone by next working day; written within 7 days
  • WrittenBankruptcy, foreclosure, eviction, or utility shutoff noticeWritten notice to CDSS and residents — $100/day penalty (max $2,000) for failure

Your enforcement lever:Incidents that aren't reported on time are themselves a separate violation. If you believe a reportable event wasn't filed, you can submit a complaint directly to the California Department of Social Services (CDSS).

How does CDSS enforce these rules?22 CCR §87755–87777 / HSC §1569.58
  1. 1Notice of DeficiencyWritten citation with a correction deadline. Facility must submit a Plan of Correction.
  2. 2Civil PenaltyStarts at $50/day for non-serious; $150/day for serious deficiencies — immediately, with no grace period. Repeats escalate to $150 first day + $50/day, then $1,000 first day + $100/day.
  3. 3Suspension of AdmissionsFacility cannot accept new residents until violations are corrected.
  4. 4Temporary Suspension or RevocationEmergency suspension for imminent danger; full revocation after administrative hearing.
  5. 5Exclusion OrderAdministrator and operator can be barred from all CDSS-licensed facilities — not just this one.

See how these rules have been applied to this specific facility:

View state inspection record and citations

State records

California Dept. of Social Services · Community Care Licensing
License number
435294143
License type
RESIDENTIAL CARE ELDERLY
License status
LICENSED
License expires
Not yet indexed
Licensed beds
46
Operator
South County Retirement Home Inc.

Inspections & citations

50

reports on file

16

total deficiencies

8

Type A (actual harm)

Other visitJanuary 15, 2026
No deficiencies

Plain-language summary

An unannounced compliance follow-up visit was conducted to verify the facility is meeting requirements from a prior non-compliance meeting. The inspector toured the facility, reviewed resident and staff files, and found that fire exits were clear, fall-risk protocols were in place and documented, staff training was current, and the facility was actively renovating resident rooms with grant funding. No violations were found.

View full inspector notes

Licensing Program Analyst (LPA) David Marrufo conducted an unannounced Case Management - Legal/Non-compliance visit and met with Administrator (ADM) Samuel Apostol. The purpose of the visit is to ensure the facility is adhering to the Compliance Plan submitted to Community Care Licensing (CCL) after a non-compliance meeting held on February 8, 2024. During visit, LPA Marrufo toured the facility hallways, common areas, resident bedrooms, bathrooms, and outdoor areas. One bedroom was undergoing renovations during visit. ADM stated that the facility has received a grant and is renovating each room one at a time. All fire exit routes were free and clear of obstruction. LPA observed signs posted next to the resident bedroom doors for the residents who are a fall risk. Fly traps were observed next to exit doors, inside the resident bedrooms, smoking areas, common areas, and hallways. The facility protocol for contacting 911 and signs instructing staff what to do if a resident has a fall were posted throughout the facility. LPA randomly reviewed 3 resident files, which included but were not limited to: physicians report, needs and services plan, and admission agreement. 3 staff files were randomly reviewed and the staff training files were up-to-date. LPA observed facility maintenance log. LPA observed the fall risk log is completed daily and every 2 hours, which contains the list of residents who are a fall risk and incontinent. No deficiencies were cited as per California Code of Regulations, Title 22. This report was reviewed with Administrator Samuel Apostol and a copy of this report was provided.

ComplaintDecember 18, 2025
No deficiencies

Plain-language summary

This was a routine annual inspection of the facility. The inspector reviewed resident and staff files, toured all areas including 23 resident rooms, checked food storage and temperatures, and verified that safety systems including fire alarms, smoke detectors, carbon monoxide detectors, and emergency lighting were in place and working. No violations were found.

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Licensing Program Analyst (LPA) Steve Chang conducted an unannounced annual inspection, and met with House Manager (HM) Ivonne Chavez. LPA reviewed 5 resident files and 4 staff files. LPA observed licensee, Administrator Certificate, and personal rights posters at the facility. LPA toured the facility with HM inside and out. LPA inspected living room, dinning room, kitchen offices, 1 staff restroom, 2 shower rooms, TV room, and 23 resident rooms in the facility. Each resident room has its own restroom. Two days perishable foods and seven day nonperishable foods were observed sufficient. Room temperature was observed at 69 degree F, hot water temperature was observed at 105 degree F. The temperature of the freezer was observed at 0 degree F and the temperature of the refrigerator was observed at 37 degree F. Medication room, laundry room, kitchen were observed locked. The facility was equipped with fire alarm, smoke and carbon monoxide detectors. Carbon monoxide detector was tested, and was working. Fire extinguisher was serviced on 5/20/2025. The fire alarm system test report dated 12/15/2025 was observed. First aid box was observed in the facility. The facility has emergency lighting system. The last time the facility conducted the fire drill was on 12/15/2025. Front yard and backyard were inspected. There was no obstruction to block the walkways. One storage room with food and refrigerator was observed at backyard. No citation noted for today's visit. Exit interview was conducted with HM. This report was provided to HM for signature. A copy of this report was provided to HM.

Other visitNovember 19, 2025
No deficiencies

Plain-language summary

On November 19, 2025, inspectors conducted an unannounced visit following a report that a resident was found unconscious on November 17, 2025, and was transported to the hospital, where the resident died that same day. The inspector interviewed staff and reviewed medical records and the facility's incident documentation. The investigation is continuing and the facility has been asked to provide the resident's death report when available.

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On November 19, 2025 at 8:45am, Licensing Program Analyst (LPA) Simi Rai conducted an unannounced Case Management - Incident visit in regards to an Incident Report the Department received on 11/18/2025. LPA met with Administrator Sam Apostol and stated the purpose of the visit. On 11/18/2025, the Department received an LIC 624 Incident Report stating on 11/17/2025 resident R1 was found unconscious and staff called 911 in response and R1 was transported to the hospital. Administrator Sam Apostol was informed R1 passed away at the hospital the same day. During today's visit, LPA Rai received information from Administrator, Sam Apostol and two staff members. LPA Rai obtained a copy of R1's ID and Emergency Information and LPA Rai received copies of R1's Appraisal/Needs and Services Plan and R1's Physician's Report. At this time, LPA Rai determined this case management needs further investigation. Administrator Sam Apostol will provide a copy of R1's Death Report when it becomes available. This report was reviewed with Administrator Sam Apostol and a copy of the report was provided.

Other visitNovember 10, 2025· Unsubstantiated
No deficiencies

Inspector: Maria Partoza

Unsubstantiated — the California Department of Social Services (CDSS) investigated and did not find a violation.

Plain-language summary

An investigation looked into whether staff members under 18 years old were handling medications at the facility. While the investigation could not rule out that this may have happened, there was not enough evidence to confirm the allegation, so it was found to be unsubstantiated. No violations were cited during the visit.

View full inspector notes

Based on document review and interviews although the allegation that facility staff dispensing medication is under the age of 18 years old could have happened the preponderance of evidence have not been met and therefore the allegation is unsubstantiated . No deficiencies were cited during today's visit based on the California Code of Regulations (CCR) Title 22. An exit interview was conducted with Licensee/Administrator Samuel Apostol and a copy of the report was provided. End of Report page 4 of 4

InspectionNovember 10, 2025Type A
1 deficiency

Plain-language summary

An investigator found that the facility hired a staff member under age 18 in October 2024, who was still under 18 when they completed medication training in February 2025; California law requires all staff who care for or supervise residents to be at least 18 years old. The staff member worked part-time at the facility after school. The facility was cited for this violation.

View full inspector notes

On 10/03/2025, Licensing Program Analyst (LPA) Maria (Mita) Partoza conducted an complaint investigation regarding an underage staff at the facility dispensing medication. On 11/10/2025, LPA conducted a case management for deficiency that is not related to the complaint that was filed on 09/30/2025. Based on document review, the facility hired S2 who is under the age of 18. Based on the the California Code of Regulation (CCR), under the 87411 Personnel Requirements - General (b) All persons who supervise employees or who supervise or care for residents shall be at least eighteen (18) years of age. Based on document review, the facility hired S2 on 10/08/2024 and have not turned 18 years of age at the time of hire. Based on document review S2 has a CA identification/driver's license that states his/her true age and completed medication administration training on 2/27/2025. S1 stated that S2 comes to the facility after school around 4:00 to 4:30 p.m. and works part-time at the facility. Deficiencies were cited based on California Code of Regulations (CCR) Title 22 (See LIC 809-D). An exit interview was conducted Licensee/Administrator Samuel Apostol and a copy of the report and appeals rights were provided. End of report

Type ACCR §87411(b)

Regulation

87411 General Personnel Requirement (b)All persons who supervise employees or who supervise or care for residents shall be at least eighteen (18) years of age. This requirment is not met as evidenced by:

Inspector finding

Based on record review, LIC/ADM did not ensure that S2 was at least 18 years of age at time of hire S2 on 10/08/2024. S2s CA ID/DL confirms S2 is under age18. S2 works partime at the facility, which pose/poses an immediate health, safety & personal rights risks to persons in care.

Other visitNovember 10, 2025
No deficiencies

Inspector: Maria Partoza

Plain-language summary

This was a complaint investigation visit on October 3, 2025, where a resident alleged maltreatment and that staff sexually abused another resident. The inspector found no bruises or signs of injury on the resident, observed no emergency at the facility, and determined both allegations were unfounded. No violations were cited.

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Based on the document review, R1 does not take his/her medication at home resulting to a severe schizoaffective disorder, bipolar and catatonia. R1 has history of mental illness, R1 is able to ambulate and is able to leave the facility unassisted as stated on his/her physician's report (LIC 602). R1 has mild cognitive disorder. R1 was admitted to the hospital from 02/06/25 and was discharged on 07/17/25. R1 was admitted due to history of odd behaviors and changing cognition. R1 moved to the facility after discharged from the hospital. Based on observation. LPA observed at the time of the visit on on 10/03/25, that R1 called a family member and alleges that he/she was being maltreated. Family called the facility and ADM assured R1s family member that R1 is unharmed. At the same time R1 called his/her case manager from Telecare and stated that there is an emergency happening at the facility. R1s CM called the facility to confirm, ADM assured CM that R1 is unharmed and no emergency or EMT personnel is at the facility. R1 approached LPA and stated to LPA that he/she was beaten on his/her arms, shoulder, body. LPA did not observed any bruising on R1s arms or legs. R1 followed LPA while LPA was conducting inspection of the facility on 10/03/25. LPA did not observed R1 to be in pain. Based on interview, observation and document review, the department has investigated the complaint alleging that, staff did not provide adequate supervision resulting in resident sexually abusing another resident. We have found that the complaint was unfounded , meaning that the allegation was false, could not have happened and/or is without a reasonable basis. No deficiencies were cited during today's visit based on the California Code of Regulation (CCR) Title 22. An exit interview was conducted with LIC/ADM Samuel Apostol and a copy of the report was provided. Page 2 of 2 end of report

ComplaintOctober 7, 2025
No deficiencies

Inspector: Christine Kabariti

Plain-language summary

A complaint alleged that the facility failed to safeguard a resident's personal items and did not provide privacy during showers. The investigation found that the resident has adequate clothing stored properly in his room, his personal items including two cell phones are secure, and while staff previously sat in the shower room for safety reasons due to his mobility issues, the facility now conducts a brief check and waits outside—a practice the resident confirmed works for him.

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Resident (R1) was interviewed who stated that he/she only came to the facility with a suitcase, clothes, and a cane. R1 states he/she did not come to the facility with any other item to include a leg brace. R1 states that he/she only came with a few clothes but his/her family member and facility staff bought extra clothes for him/her. R1 states that he/she has 2 cell phones and a phone charger. R1 stated that his/her family member bought clothes for him/her but all the clothes are locked in the washing machine. 2 staff members were interview. Based on staff interviews, R1 did not come to the facility with a leg brace. It was stated that R1's previous facility did not send all his/her personal items and R1 only came with the clothes he/she was wearing, a guitar and a cane. Based on observation of R1's bedroom, LPA Kabariti observed R1's closet has at least 5 pairs of pants, at least 6 shirts, socks and briefs. LPA Kabariti observed additional clothing items on the floor next to R1's bed, 2 cell phones, a charger which R1 states he/she uses for his/her cell phone, and a walker. The review of records shows that R1 was admitted to the facility in July 2024. When R1 moved into the facility items that were safeguarded included a cell phone and clothing items but the leg brace and cell phone charger was not listed as part of safeguard items. LPA Kabariti entered into the laundry room with staff and observed the washer and dryers were in good repair. LPA observed the washers and dryers were in use. It was stated that all resident clothing items are labeled with the resident's name, which LPA observed. The office manager and Administrator states that the resident's clothing items are washed daily and as needed. LPA observed the laundry room is locked and only accessible to staff. It was also alleged that the facility staff does not accord resident with privacy during showers . Based on the reporting party (RP), it was stated that R1 has a health condition where he/she has difficulty walking and cannot stand for a long period of time. It was stated that R1 did not like that staff were sitting in the shower with him/her. Page 2 of 3. 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 Based on interview with R1, it was stated that he/she has to ask permission to use the shower because the shower rooms are locked. R1 stated that before, there used to be a staff who sat in the shower room while R1 was showering and R1 did not like that. R1 states that now, the staff waits outside for him/her to finishing showering. R1 states they wait outside for him/her in case R1 has a fall. Based on record review, R1 does have the capacity for self-care to include bathing, dressing and grooming, but has a condition that affects his/her movement and coordination. 2 staff members interviewed stated that because they are an assisted living facility the staff supervise the residents during shower for their safety, such as a fall. It was stated that the staff assist R1 in the shower because they are afraid that R1 will fall due to his/her health condition. S1 and S2 stated that if a resident does not feel comfortable with the staff assisting them in the shower and they are able, the staff would do a body check of the resident to ensure there are no changes in condition, and then step outside and wait for the resident to finish showering. The Department has investigated the above allegations. Based on interview, record review and observation the above allegations are unfounded, meaning the allegations are false, could not have happened, and/or is without reasonable basis. No deficiencies were cited per California Code of Regulations, Title 22. This report was reviewed with Administrator, Sam Apostol and Office Manager, Ivonne Chavez and a copy of the report was provided. Page 3 of 3.

Other visitOctober 7, 2025
No deficiencies

Plain-language summary

A licensing analyst conducted an unannounced compliance visit on April 26, 2026 to verify the facility was following its compliance plan from a prior non-compliance meeting, and found no deficiencies. The facility was well-maintained with clear fire exits, appropriate fall-risk signage, up-to-date staff training records, and daily fall-risk monitoring logs completed as required.

View full inspector notes

Licensing Program Analysts (LPA) Christine Kabariti arrived unannounced to conduct a case management - legal/non-compliance visit. LPA met with Lead MedTech Julianna "Julie" Garcia, Administrator Sam Apostol and Office Manager Ivonne Chavez. The purpose of the visit is to ensure the facility is adhering to the Compliance Plan submitted to Community Care Licensing (CCL) after a non-compliance meeting held on February 8, 2024. During visit, LPA toured the facility with staff to include all the resident bedrooms, hallways, common areas, storage and exterior. It was observed the facility is currently undergoing renovations. Staff stated that the renovations are starting in the resident bedrooms but only one bedroom is being renovated at a time to minimize the impact to the residents. All fire exit routes were free and clear of obstruction. LPA observed signs posted next to the resident bedroom doors for the residents who are a fall risk. Fly traps observed next to exit doors, inside the resident bedrooms, smoking areas, common areas and hallways. Facility protocol for contacting 911 and what to do if a resident has a fall signs posted throughout the facility. LPA observed the facility was well maintained. Page 1 of 2. 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 LPA randomly reviewed 3 resident files, which included but not limited to; physicians report, needs and services plan, and admission agreement. 3 staff files were randomly reviewed and the staff training files were up-to-date. LPA observed facility maintenance log. LPA observed the fall risk log are completed daily and every 2 hours, which contains the list of resident who are a fall risk and incontinent. During visit, LPA obtained the facility's request letter to increase capacity, LIC200, and the facility sketch. No deficiencies cited per California Code of Regulations, Title 22. This report was reviewed with Administrator Samuel Apostol and Office Manager Ivonne Chavez a copy of the report was provided. Page 2 of 2.

ComplaintJuly 9, 2025· Unsubstantiated
No deficiencies

Inspector: Christine Kabariti

Unsubstantiated — the California Department of Social Services (CDSS) investigated and did not find a violation.

Plain-language summary

The facility was investigated after a complaint that a resident was left in soiled bedding for extended periods. While a visitor reported observing the resident in soiled bedding on several occasions and did not notify staff, most residents and staff reported regular bathroom checks every two hours, facility records documented staff reminders about changing briefs, and an inspector's observation found the resident and bedroom clean—the complaint could not be substantiated.

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R1 was admitted to the facility on 03/03/2025. 3 residents were interviewed. Based on interview, 1 out of 3 resident stated to have helped R1 clean his/her bed with a witness (W1) because R1 and R1’s bed was soiled. This resident stated to have voluntarily cleaned R1’s bed because the staff was taking too long to come to the room. This resident denied staff checking on the residents regularly and in the morning. 2 out of 3 residents interviewed stated that the staff check in on the residents daily in the morning and throughout the day, and denied observing other residents left in soiled adult briefs. Based on interview with witness (W1), W1 observed R1 laying in bed soaked full of urine about 3 times since he/she has visited the facility. W1 was unable to recall the dates of observation. W1 stated that he/she visits the facility daily at 10:00am and around 2:00pm. It was stated that he/she has observed R1 left laying in his/her urine around 10:00am and when he/she returned to the facility at 2:00pm. W1 states that when he/she observed R1 laying in bed soaked in urine, W1 did not tell the staff. W1 states that there was always staff in the hallways and assumed they’d check in on R1. W1 denied observing staff help R1. The review of R1’s pre-placement appraisal notes that R1 is incontinent and did not need help with toileting but needs help with bathing and personal hygiene. 6 staff members were interviewed. Based on staff interview, it was stated that R1 came from an independent living home. The facility was informed that R1 was able to change his/her own adult briefs. It was stated that when R1 first moved in, R1 refused staff assistance to change his/her adult brief and any assistance in the bathroom. Staff stated that in beginning R1 needed to be constantly reminded to use the bathroom and change his/her adult briefs. Staff members stated that they ensure R1 is checked and asked every 2 hours to go to the bathroom and to change his/her adult brief. Page 2 of 3. 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 The review of facility records shows that the facility noted on 03/12/2025 that R1 woke up with a wet bed and heavy adult brief but did not want to change his/her adult brief. Staff asked R1 to return to his/her room and change his/her adult brief. On 03/16/2025, a staff communication was noted to make sure R1 changed his/her adult brief every 2 hours and to shower if necessary. Based on observation on 04/11/2025, R1 was not observed soiled around 10:00am and 11:00am. R1’s bedroom did not have an odor of urine and feces. The Department has investigated the above allegation. Based on interview, record review and observation the above allegation is unsubstantiated. An unsubstantiated finding indicates that although the allegation may have happened and/or is valid there is not a preponderance of evidence to prove the alleged violation did or did not occur. No deficiencies were cited per California Code of Regulations, Title 22. This report was reviewed with Administrator(ADM) Samuel Apostol and Office Manager (OM) Ivonne Chavez and a copy of the report was provided. Page 3 of 3.

Other visitJuly 9, 2025
No deficiencies

Plain-language summary

An analyst conducted an unannounced visit on February 8, 2025 to check whether the facility was following its compliance plan from a previous non-compliance meeting. The facility was well-maintained with clear fire exits, proper fall-risk signage, up-to-date staff training records, and daily fall-risk monitoring logs; resident files and facility records met state requirements. No violations were found.

View full inspector notes

Licensing Program Analysts (LPA) Christine Kabariti arrived unannounced to conduct a case management - legal/non-compliance visit. LPA met with Administrator(ADM) Samuel Apostol and Office Manager (OM) Ivonne Chavez . The purpose of the visit is to ensure the facility is adhering to the Compliance Plan submitted to Community Care Licensing (CCL) after a non-compliance meeting held on February 8, 2024. During visit, LPA toured the facility with OM to include all the resident bedrooms, hallways, common areas, storage and exterior. All fire exit routes were free and clear of obstruction. LPA observed signs posted next to the resident bedroom doors for the residents who are a fall risk. Fly traps observed next to exit doors, inside the resident bedrooms, smoking areas, common areas and hallways. Facility protocol for contacting 911 and what to do if a resident has a fall signs posted throughout the facility. LPA observed the facility was well-maintained. LPA randomly reviewed 3 resident files, which included but not limited to; physicians report, needs and services plan, and admission agreement. 3 staff files were randomly reviewed and the staff training files were up-to-date. LPA observed facility maintenance log. LPA observed the fall risk log are completed daily and every 2 hours, which contains the list of resident who are a fall risk and incontinent. No deficiencies cited per California Code of Regulations, Title 22. This report was reviewed with Administrator Samuel Apostol and Office Manager Ivonne Chavez a copy of the report was provided.

ComplaintJuly 9, 2025
No deficiencies

Inspector: Christine Kabariti

Plain-language summary

A complaint alleged that a resident was not being accommodated regarding roommate preferences and sleep disruption from a roommate's snoring. An investigator found that the resident had not communicated concerns directly to staff, but after an advocate informed the administrator, the facility switched the resident to a preferred roommate within one day; the complaint was determined to be unfounded.

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The Administrator stated that R1 does not like to have a roommate, however, is unable to pay for the cost of a private bedroom. Administrator stated that R1 was aware that his/her bedroom would be a shared bedroom and consented to it. It was stated that due to conflicts with R1’s previous roommate, they thought R2 would be a good fit to be R1’s roommate Administrator stated to address R1’s sleep concerns they have provided R1 was ear plugs and reached out to R1’s case manager. It was stated that R1 also had headphone that he/she uses during the night. It was stated that due to the constant roommate switches, the facility has challenges in finding another roommate who would be compatible with R1’s needs. It was stated that it was also unfair to move residents around who are already settled and comfortable in their rooms. Administrator denied R1 reaching out to request for a specific roommate. Based on interview with R1, it was stated that R1 had a preference for which roommate he/she preferred. R1 stated that he/she did not talk to the Administrator and staff regarding his/her roommate request. R1 stated that he/she found ear plugs inside his/her room on 04/30/2025 but R1 didn’t need that as R1 was already using noise canceling headphones. R1 states that even with the use of noise canceling headphone, R2’s snoring was too loud that he/she can hear it through the headphones resulting in sleep deprivation. R1 did not want to inform the Administrator of his/her request and consented for LPA Kabariti to inform the Administrator regarding his/her roommate request. On 05/01/2025, the Administrator switched R1’s roommate to the preferred roommate R1 requested. Based on record review, it was stated that R1 and R3 both agreed to share a room. The Department has investigated the above allegation. Based on interview and record review, the above allegation is unfounded meaning the allegation is false, could not have happened and/or is without a reasonable basis. No deficiencies were cited per California Code of Regulations, Title 22. This report was reviewed with Administrator(ADM) Samuel Apostol and Office Manager (OM) Ivonne Chavez and a copy of the report was provided.

ComplaintApril 30, 2025
No deficiencies

Inspector: Christine Kabariti

Plain-language summary

A family member complained that staff entered a resident's room and discarded or took items including shoes, a jacket, and food while the resident was in the hospital. The investigation found the complaint was unfounded: staff removed only expired and moldy food, cleaning supplies, scissors, and tools from the room for safety reasons after the resident became verbally aggressive; the resident later admitted to throwing his own shoes over the fence, and records showed no clothing items were missing or safeguarded that would indicate staff took them.

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It was alleged that when resident (R1) returned from the hospital, R1’s room looked different than how he/she left it. It was alleged that staff went through resident (R1)’s bedroom, threw R1’s shoes over the fence outside of R1’s bedroom, and threw away R1’s dry foods inside his/her bedroom. It was also alleged that staff had taken R1’s jacket and new shoes. A witness (W1) was interviewed. Based on interview, it was stated that R1 had only reported that his/her items were missing to W1, but denied observing staff remove these items from R1’s bedroom. W1 was unable to provide proof that the items were taken from the staff. 3 staff members were interviewed. Based on staff interview, it was stated that on 04/10/2025 staff needed to remove items from R1’s bedroom as staff observed expired and molded food inside R1’s personal refrigerator that was purchased by the Administrator. It was stated that R1 also had items that are not allowed to be stored in the resident rooms to include cleaning supplies, scissors, and tools. For the resident’s safety, staff talked to R1 about the items that needs to be removed in which R1 began to get verbally aggressive towards the staff. Due to R1’s aggression, law enforcement was called and R1 was transported to the hospital to be evaluated. Staff stated that the only items that was removed was the dry foods, expired food inside R1’s personal refrigerator, chemicals and sharp objects. 3 out of 3 staff interviewed denied removing any clothing items from R1’s bedroom to include R1’s shoes and jackets. 5 residents were interviewed. Based on interview, 5 out of 5 residents could not prove that staff removed items from their bedroom without any good reason. Page 2 of 3. 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 Based on interview with R1’s former roommate, R2 observed shoes outside their bedroom but was unsure how the shoes got there. R2 later found out it was R1’s shoes. R2 was unsure how the shoes got outside but states that R1 was upset and stated that staff put them there. R2 denied observing staff throw R1’s shoes outside and denied observing staff throw R1’s clothing items away. When staff questioned R1 about the shoes that was observed over the fence, it was stated that R1 admitted to throwing his/her shoes over the fence and later apologized to staff. Based on record review, R1 only safeguarded 1 shoe, 2 shirts, 2 shorts, 2 socks, 1 book, and 3 pairs of underwear. No additional items were safeguarded on the form to include a jacket and additional pairs of shoes. R1’s records note that on 04/10/2025, staff observed expired and molded food inside R1’s personal refrigerator. Staff talked to R1 who started to get aggressive towards the staff for not letting staff clean and throw away items. 911 was called due to R1’s aggressive behavior towards the staff. There was no indication that R1's clothing items were removed to include shoes and a jacket. The Department has investigated the above allegation. Based on interview, record review and observation the above allegation is unfounded meaning the allegation is false, could not have happened, and/or is without a reasonable basis. No deficiencies were cited per California Code of Regulations, Title 22. This report was reviewed with Administrator, Samuel Apostol and Office Manager, Ivonne Chavez and a copy of the report was provided. Page 3 of 3.

Other visitApril 11, 2025
No deficiencies

Plain-language summary

Regulators conducted an unannounced compliance check on April 26, 2026, to verify the facility was following its improvement plan from a February 2024 non-compliance meeting. Inspectors toured the facility, reviewed resident files and staff training records, and found no violations of state regulations. Fire exits were clear, fall-risk residents were properly identified, and facility procedures for emergencies and resident safety were in place.

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Licensing Program Analysts (LPAs) Christine Kabariti and Manuel Monter arrived unannounced to conduct a case management - legal/non-compliance visit. LPAs met with Administrator(ADM) Samuel Apostol. The purpose of the visit is to ensure the facility is adhering to the Compliance Plan submitted to Community Care Licensing (CCL) after a non-compliance meeting held on February 8, 2024. During visit, LPAs toured the facility with ADM and staff to include all the resident bedrooms, shower room, hallways, common areas, beauty room, and exterior. All fire exit routes were free and clear of obstruction. LPAs observed signs for the residents who are a fall risk. LPAs observed fly traps in the backyard smoking area and hallways. During the tour, LPAs observed facility protocol for contacting 911 and what to do if a resident has a fall throughout the facility. LPAs observed staff members cleaning the facility. LPA randomly reviewed 3 resident files, which included but not limited to; physicians report, needs and services plan, and admission agreement. LPAs also reviewed staff training files were up-to-date. LPAs observed facility maintenance log and the 2 hourly check log. LPAs observed the fall risk log, which contains the list of resident who are a fall risk. No deficiencies cited per California Code of Regulations, Title 22. This report was reviewed with Administrator Samuel Apostol and a copy of the report was provided.

InspectionJanuary 9, 2025
No deficiencies

Inspector: Manuel Monter

Plain-language summary

This was a follow-up visit to verify the facility was following a compliance plan it had submitted after a previous meeting in February 2024. The inspector toured the facility, reviewed resident files and staff training records, checked emergency procedures, and found no violations of state regulations. The facility's fire exits were clear, fall-risk protocols were in place, and maintenance and safety logs were being properly kept.

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Licensing Program Analyst (LPA) Manuel Monter conducted an unannounced Case Management to conduct a Non-Compliance Plan Visit. LPA met with Administrator(ADM) Samuel Apostol and stated the purpose of today's visit. The purpose of the visit is to ensure the facility is adhering to the Compliance Plan submitted to Community Care Licensing (CCL) after an informal meeting held on February 8, 2024. During visit, LPA toured the facility with ADM, inside and out, including the beauty room. All fire exit routes were free and clear of obstruction. LPA observed signs for the residents who are a fall risk. LPA observed fly traps in the backyard smoking area. During the tour, LPA observed facility protocol for contacting 911 and what to do if a resident has a fall throughout the facility. LPA observed a staff member doing the status check rounds. LPA randomly reviewed 3 resident files, which included but not limited to; physicians report, needs and services plan, and admission agreement. LPA also reviewed staff training files and facility file. LPA observed facility maintenance log and the 2 hourly check log. LPA observed the fall risk log, which contains the list of resident who are a fall risk. No deficiencies cited per California Code of Regulations, Title 22. This report was reviewed with Administrator Samuel Apostol and a copy of the report was provided.

Other visitDecember 18, 2024Type B
1 deficiency

Inspector: Manuel Monter

Plain-language summary

This was a routine annual inspection of a 43-resident memory care home. Inspectors found that medication records were not properly documented — five residents' centrally stored medication logs were missing start dates, and two of a resident's medications were not listed on the log at all — resulting in a citation and technical assistance provided to the facility. All other areas inspected, including safety equipment, food storage, medication storage security, temperature controls, and fire preparedness, were in order.

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Licensing Program Analyst (LPA) Manuel Monter conducted an unannounced annual inspection visit, and met with Administrator (ADM) Samuel Apostol. During the visit, ADM stated the home has 43 residents LPA explained the purpose of the visit. LPA toured the facility inside out with S1 which included the Living room, kitchen, dining room, restrooms and residents bedrooms. The staff area of the facility was also inspected. The front yard and backyard were inspected. There was no obstruction to block the walkways. Two-day perishable food supplies and seven day nonperishable food supplies were observed. LPA observed the medication storage area, knives storage area, and cleaning product storage area as locked and inaccessible to residents in care. Room temperature was at 70 degrees F, and hot water temperature was measured to range from 112-116 degrees F in resident bathrooms. Fire extinguisher was serviced in April 29, 2024. The facility was equipped with smoke and carbon monoxide detectors. The fire alarm system was last inspected in October 2024. LPA observed facility first aid kit and facility fire/earthquake drill log. The facility's last drill was on December 1, 2024. LPA conducted interviews with 2 staff and 3 residents. LPA reviewed facility records for 4 staff and 5 residents. LPA reviewed 5 resident medications and centrally stored medication records (CMR). 5 Out of 5 CMR's reviewed did not have the start date written on the log for all residents reviewed. While reviewing R2's CMR, LPA observed 2 medications were not listed on the centrally stored medication log. A Deficiency is being cited & a technical assistance was provided during today's visit. This report was reviewed with ADM Samuel Apostol and a copy of the signed report and Appeal; rights were provided.

Type BCCR §87465(h)(6)

Regulation

87465 Incidental Medical and Dental Care (h) (6) The licensee shall be responsible for assuring that a record of centrally stored prescription medications for each resident is maintained for at least one year and includes:

Inspector finding

Based on record review, the licensee did not comply with the section cited above. Based on a review of R1-R5's centrally stored medication record, R1-R5's medication start dates is not listed for all 5 residents. While reviewing R2's medications, LPA observed Medication M1 & M2 were not listed on R2's Centrally Stored Medication record. This poses/posed a potential health, safety or personal rights risk to persons in care. POC Due Date: 12/25/2024 Plan of Correction 1 2 3 4 ADM stated he will …

ComplaintNovember 15, 2024
No deficiencies

Inspector: Manuel Monter

Plain-language summary

The facility received two complaints alleging staff withheld medications from residents and sold their medications for financial gain. Investigators interviewed staff and residents, reviewed medication administration records, and found both allegations to be unfounded—medications were being administered as prescribed, and there was no evidence of any improper conduct by staff.

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LPA Monter interviewed Staff S1-S5. 5 Out of 5 staff interviewed stated staff do not withhold residents’ medications. 5 Out of 5 staff interviewed stated residents’ medications are being administered daily. LPA interviewed ADM. ADM stated facility staff does not withhold residents’ medications. ADM stated residents’ medications are being administered. On November 12, 2024, LPA Monter interviewed R1. R1 stated the facility did not administer his/her medication, such as his/her antibiotic medication, because he/she knew about staff S1’s Infidelity. R1 stated he/she does not know the name of the medications he/she wasn’t given. R1 stated he/she doesn’t remember when the medication was not administered either. On November 15, 2024, LPA Monter interviewed residents R7-R12. 5 Out of 6 residents interviewed (R7-R11) stated they get their medication daily and staff does not withhold their medications. 1 Out of 6 residents interviewed (R12), stated he/she does not want to answer LPA's questions and declined to be interviewed. Based on a review of R1’s Physicians Report, dated September 22, 2014, and Needs and services plan, dated February 5, 2023, states R1 experiences auditory and visual hallucinations. The Physicians Report also states R1 is paranoid that something is trying to get him/her. Based on a review of R1’s Medication Administration Log, the form shows R1’s medications were administered. Further review of R1’s medication administration record showed R1’s antibiotics were administered as well. The Department has completed the investigation of the above allegations. Based on interviews conducted and records review, the department has found that the above allegations were UNFOUNDED , meaning that the allegations were false, could not have happened and/or are without a reasonable basis. Page 2 Out of 4. 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 Facility staff selling resident's medication for financial gain On August 26, 2024, the Department received a complaint alleging staff selling resident's medication for financial gain. It has been alleged that R1’s medications were sold for financial gain. On September 5, 2024, Licensing Program Analyst Manuel Monter interviewed Staff S1-S5. 5 Out of 5 staff interviewed stated staff do not sell residents medications. LPA Monter interviewed residents R2-R6. 5 Out of 5 Residents interviewed stated they get their medication everyday and staff do not withhold their medication. On November 12, 2024, LPA Monter interviewed R1. R1 stated the facility did not administer his/her medication, such as his/her antibiotic medication, because he/she knew about staff S1’s Infidelity. R1 stated he/she does not know the name of the medications he/she wasn’t given. R1 stated he/she doesn’t remember when the medication was not administered either. R1 stated he/she overheard S1 talking to a family member on the phone discussing selling R1’s medications. R1 stated he/she does not remember when this phone call took place. On November 15, 2024, LPA Monter interviewed residents R7-R12. 5 Out of 6 residents interviewed (R7-R11) stated they get their medication daily and staff does not withhold their medications. 1 Out of 6 residents interviewed (R12), stated he/she does not want to answer LPA's questions and declined to be interviewed. Based on a review of R1’s Physicians Report, dated September 22, 2014, and Needs and services plan, dated February 5, 2023, states R1 experiences auditory and visual hallucinations. The Physicians Report also states R1 is paranoid that something is trying to get him/her. Page 3 Out of 4. 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 Based on a review of R1’s Medication Administration Log, the form states R1’s medications were administered. Further review of R1’s medication administration record showed R1’s antibiotics were administered as well. The Department has completed the investigation of the above allegations. Based on interviews conducted and records review, the department has found that the above allegations were UNFOUNDED , meaning that the allegations were false, could not have happened and/or are without a reasonable basis. Page 4 Out of 4. END OF REPORT.

Other visitOctober 25, 2024
No deficiencies

Inspector: Manuel Monter

Plain-language summary

This was a follow-up visit to confirm the facility was following a compliance plan from February 2024. The inspector toured the building inside and out, reviewed resident and staff files, and found the facility met all requirements—fire exits were clear, fall-risk precautions were in place, and maintenance records were up to date.

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Licensing Program Analyst (LPA) Manuel Monter conducted an unannounced Case Management to conduct a Non-Compliance Plan Visit. LPA met with Administrator(ADM) Samuel Apostol and stated the purpose of today's visit. The purpose of the visit is to ensure the facility is adhering to the Compliance Plan submitted to Community Care Licensing (CCL) after an informal meeting held on February 8, 2024. During visit, LPA toured the facility with ADM, inside and out. All fire exit routes were free and clear of obstruction. LPA observed signs for the residents who are a fall risk. LPA observed fly traps in the backyard smoking area. During the tour, LPA observed facility protocol for contacting 911 and what to do if a resident has a fall throughout the facility. While touring the facility, LPA observed a shed in the backyard. ADM stated the shed does have electricity and they contacted an electrician to set up the electrical. LPA requested a copy of the work order. While touring the front yard of the home, LPA observed a new gazebo in the garden area. LPA reviewed 2 resident files, which included but not limited to; physicians report, needs and services plan, and admission agreement. LPA also reviewed staff training files and facility file. LPA observed facility maintenance log and the 2 hourly check log. LPA observed the fall risk log, which contains the list of resident who are a fall risk. No deficiencies cited per California Code of Regulations, Title 22. This report was reviewed with Administrator Samuel Apostol and a copy of the report was provided.

Other visitJuly 23, 2024
No deficiencies

Inspector: Manuel Monter

Plain-language summary

This was a follow-up visit to verify the facility was meeting its compliance plan from an earlier meeting in February 2024. The inspector toured the facility, reviewed resident files and staff training records, checked emergency procedures and fall prevention practices, and found no violations.

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Licensing Program Analyst (LPA) Manuel Monter conducted an unannounced Case Management to conduct a Non-Compliance Plan Visit. LPA met with Administrator(ADM) Samuel Apostol and stated the purpose of today's visit. The purpose of the visit is to ensure the facility is adhering to the Compliance Plan submitted to Community Care Licensing (CCL) after an informal meeting held on 02/08/2024. During visit, LPA toured the facility with ADM, inside and out. All fire exit routes were free and clear of obstruction. LPA observed signs for the residents who are a fall risk. LPA observed fly traps in the backyard smoking area. During the tour, LPA observed facility protocol for contacting 911 and what to do if a resident has a fall throughout the facility. LPA reviewed 2 resident files, which included but not limited to; physicians report, needs and services plan, and admission agreement. LPA also reviewed staff training files and facility file. LPA observed facility maintenance log and the 2 hourly check log. LPA observed the fall risk log, which contains the list of resident who are a fall risk. No deficiencies cited per California Code of Regulations, Title 22. This report was reviewed with Administrator Samuel Apostol and a copy of the report was provided.

ComplaintJune 7, 2024
No deficiencies

Inspector: Manuel Monter

Plain-language summary

A complaint alleged that one resident pushed and hit another resident on the head, shoulder, and spine. The state investigated by interviewing staff and the facility administrator and found no evidence to support the complaint—the residents had accidentally bumped into each other while walking, causing one resident to fall, and staff responded appropriately by calling 911 and following the facility's fall protocol.

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Resident R1 stated R2 came running and hit R1. R1 stated R2 had pushed him/her and hit him/her on the head, shoulder, and spine. Resident R2 stated he/she started walking towards the home to go inside. R2 stated R1 then got in front of R1 and they bumped into each other. R2 stated when R1 bumped into R2, R1 fell down. R2 denies pushing R1. On May 16, 2024 and June 5, 2024, LPA interviewed 3 staff (S1-S3) and facility ADM. 3 Out of 3 staff and facility ADM stated they did not witness the R2 pushing R1. ADM stated the alleged altercation occurred during dinner time, while he was in his office. Staff S1 stated he/she was in the medication room prepare medications for the 5pm pass out. Staff S2 stated he/she was in the kitchen preparing the food for the second seating and was keeping an eye on dinning residents. S3 stated he/she was in the laundry room. All staff interviewed stated they did not hear residents R1 or R2 yelling, arguing or screaming prior to the alleged incident. ADM stated he was informed by R1 that he/she was pushed by R2. ADM stated he assessed the resident and called 911, following his fall protocol. ADM stated R1 had returned from the hospital the same day with no new orders. Based on record review, there is no history of physical altercations between resident R1 and R2. Although R1 falling is a fact, based on interviews conducted, this incident was caused by R1 and R2 bumping into each other, was an accident. As this incident happened in a split moment, with no prior audio ques, facility staff could not feasibly prevent resident R2 from accidentally bumping into R1. Facility staff also responded immediately once they became aware of the alleged incident and sought timely medical attention for R1, per facility policies. Page 2 Out of 3. 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 The Department has completed the investigation of the above allegations. Based on interviews conducted and records review, the department has found that the above allegations were UNFOUNDED , meaning that the allegations were false, could not have happened and/or are without a reasonable basis. No deficiencies cited, an exit interview conducted with Administrator, Sam Apostol and a copy of the report was provided. END OF REPORT. Page 3 Out of 3.

Other visitMay 2, 2024
No deficiencies

Inspector: Manuel Monter

Plain-language summary

An unannounced visit was conducted on April 26, 2026 to review and update findings from a complaint investigation originally issued in April 2024. No violations were found during this follow-up visit.

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Licensing Program Analyst (LPA) Manuel Monter arrived unannounced to conduct a case management to amend a complaint investigation LIC9099 and LIC9099-C issued on April 26, 2024 (26-AS-20240419161735) due to additional information. LPA met with Administrator Samuel Apostol. No deficiencies cited. A copy of the report was provided to Administrator Samuel Apostol.

ComplaintApril 26, 2024· Unsubstantiated
No deficiencies

Inspector: Manuel Monter

Unsubstantiated — the California Department of Social Services (CDSS) investigated and did not find a violation.

Plain-language summary

The facility received a complaint that staff forced a resident to sign documents. Investigators interviewed the resident and eight other residents, reviewed signed documents, and found no evidence that anyone was forced to sign anything—the resident who made the complaint confirmed staff did not coerce him or her, and his or her social worker was present during the signing process.

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On May 2, 2024, LPA interviewed 6 staff, (S1-S6). All staff interviewed stated they give residents privacy when they are meeting with their case managers. S1 & S2 stated the front yard gazebo is sometimes used by staff to eat their lunch, but if a case manager is already there, the staff will give them privacy. S6 stated he/she and S4 were already eating lunch when R1 arrived with his/her case manager. Staff Forced Resident to Sign Documents On April 19, 2024 the department received a complaint alleging Staff forced resident to sign documents On April 26, 2024, LPA's interviewed residents R1-R10. 8 Out of 10 (R2-R3, R5-R10) residents interviewed stated the facility did not force them to sign documents. R4 stated he/she did not know if he/she was forced to sign documents. R1 stated he/she was forced to sign documents, but doesn't know what he/she was forced to sign or when he/she was forced to sign the documents. On April 26 & May 2, 2024, 2024, LPA interviewed facility ADM. ADM stated the facility does not force residents to sign documents. ADM stated if a resident does not want to sign, then they will write, "refused to sign." ADM stated he will then inform their case manager that the resident is refusing to sign. ADM confirmed that R1's social worker was present when R1 was admitted. ADM stated R1's social worker was explaining to R1 what was being signed. On May 2, 2024, LPA interviewed R1. LPA showed R1 his/her resident file. LPA showed R1 the signed documents and R1 confirmed those were the documents he/she signed, this included R1's Identification and emergency information form, Personal Rights, Admission Agreement, Photo release, House rules, Personal Property form, Consent for Emergency Medical Treatment & Release of Client medical information form. R1 stated he/she does not like to sign forms because he/she stated once she signs, she's responsible. R1 confirmed that he/she was not forced or coerced but the staff. R1 stated she likes living at the facility and likes her roommate, R1 confirmed his/her social worker was with him/her when he/she signed. Based on investigation, records reviewed, and interviews conducted, the Department found that the above allegations are UNSUBSTANTIATED . An unsubstantiated finding indicates that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove that the allegations did or did not occur. No deficiencies cited, an exit interview conducted with Administrator, Sam Apostol and a copy of the report was provided. END OF REPORT.

Other visitApril 26, 2024
No deficiencies

Inspector: Manuel Monter

Plain-language summary

A licensing analyst conducted an unannounced follow-up visit on February 8, 2024 to verify that the facility was following a compliance plan from a previous meeting, and toured the building inside and out to check fire exits, fall prevention measures, resident records, staff training files, and maintenance logs. No violations were found.

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Licensing Program Analyst (LPA) Manuel Monter conducted an unannounced Case Management to conduct a Non-Compliance Plan Visit. LPA met with Administrator(ADM) Samuel Apostol and stated the purpose of today's visit. The purpose of the visit is to ensure the facility is adhering to the Compliance Plan submitted to Community Care Licensing (CCL) after an informal meeting held on 02/08/2024. During visit, LPA toured the facility with ADM, inside and out. All fire exit routes were free and clear of obstruction. LPA observed signs for the residents who are a fall risk. During the tour, LPA observed facility protocol for contacting 911 and what to do if a resident has a fall throughout the facility. LPA reviewed 2 resident files, which included but not limited to; physicians report, needs and services plan, and admission agreement. LPA also reviewed staff training files and facility file. LPA observed facility maintenance log and the 2 hourly check log. LPA observed the fall risk log, which contains the list of resident who are a fall risk. No deficiencies cited per California Code of Regulations, Title 22. This report was reviewed with Administrator Samuel Apostol and a copy of the report was provided.

Other visitFebruary 21, 2024
No deficiencies

Inspector: Manuel Monter

Plain-language summary

On February 21, 2024, the Department conducted a follow-up investigation into a July 2023 incident in which one resident stabbed another resident with a fork during mealtime, sending the stabbed resident to the hospital; the attacking resident was arrested. Staff were present and intervened immediately to stop the assault, with multiple staff members responding to the situation. The Department found no evidence of neglect or inadequate supervision and cited no deficiencies.

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On February 21, 2024, Licensing Program Analyst, Manuel Monter conducted an unannounced case management visit. The purpose of this case management is regarding an incident that occurred on July 2, 2023, where R1 grabbed a fork and stabbed R2 on the forehead. On July 28, 2023, the Department received an incident report regarding resident R1 assaulting resident R2 around 12pm. R2 was taken to the hospital and has returned to the facility. As a result, R1 was arrested. On August 01, 2023, the Department conducted a preliminary case management visit to get residents R1 and R2’s documents. LPA also requested facility staff schedule and progress notes. On August 28,2023 the Department interviewed resident R2, Staff S1-S3, and Administrator (ADM) regarding the altercation that occurred on July 2, 2023. Based on the Department’s investigation, while staff S1 was about to serve food to the residents, S1 noticed that resident R1 and R2 were arguing at the dining area during a mealtime. S1 saw that R1 got a fork and stabbed R2 on the forehead. S1 stated that ADM was close by and grabbed R1 by the hand that was holding the fork to prevent the assault from continuing. S1 was also grabbing R1’s other hand at the same time. S1 stated staff S2 and S3 assisted as well once they heard the commotion. R2 confirmed that either S1 or S3 were present in the area and staff members pulled R1 off of him/her. The Department has completed the investigation of the above allegations. Based on interviews conducted and record reviews, the Department has found that the allegation of neglect/lack of supervision were UNFOUNDED, meaning that the allegations were false, could not have happened and/or are without a reasonable basis. No deficiencies cited during today’s visit. A copy of the report was provided to ADM.

InspectionFebruary 8, 2024
No deficiencies

Inspector: Manuel Monter

Plain-language summary

This was a noncompliance meeting held in February 2024 to address substantiated complaints from previous years (dating back to 2018 and 2022) at San Bruno Adult and Senior Care. The facility was found to have violated state regulations, and as a result will be subject to more frequent licensing inspections over the next two years, with additional financial penalties under review. The facility and licensing staff developed a compliance plan to address the violations.

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A Noncompliance meeting was conducted on February 8, 2024 at CCLD San Jose office. Present at the meeting were San Bruno Adult and Senior Care Regional Manager Vivien Helbling, Licensing Program Manager Romeo Manzano, Licensing Program Analysts Simi Rai and Manuel Monter, Licensee/Administrator Samuel C Apostol. The purpose of the noncompliance meeting was to discussed a substantiated complaint allegations for the following date: 08/25/2022, 2/10/2022, 03/15/2018. As a result, the allegation is Substantiated. Deficiencies were cited for violations of Title 22 California Code of Regulations. Noncompliance Conference Summary LIC 9111 and compliance plans were established during the meeting. The facility will begin a 2 year monitoring plan by licensing which includes more frequent licensing inspections. Additional civil penalties are being reviewed. Report was reviewed with facility Licensee. A copy of this report, LIC 9111 was provided to licensee during today's office visit.

ComplaintOctober 19, 2023· Substantiated
Citation on file

Inspector: Manuel Monter

Substantiated — CDSS found a violation and issued a citation. Full citation details are on file with the state.

Plain-language summary

A complaint investigation found that a resident fell in early August 2022, was found with a bowel movement nearby, and complained of pain in the upper right leg—but staff did not call 911 or notify the facility administrator or the resident's case manager until August 23, 2022, when the resident was finally transported to the hospital and diagnosed with a broken hip. The resident died in the hospital on August 28, 2022, from heart failure complicated by the hip fracture surgery. The investigation determined the facility failed to develop safety plans for this resident, who had fallen previously, and did not properly document or report the fall incident.

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The Department obtained a copy of the facility staff ‘pass-down notes.’ Based on review that on August 21, 2022, or August 22, 2022, at around 6am, a resident R2 informed staff S1 that R1 had fallen. S1 went to check and found R1 on the ground. S1 observed a bowel movement next to R1. S1 asked R1 “did you have an accident out here?” R1 responded, “no, I don’t know.” S1 asked R1 if he/she was in pain, R1 responded that he/she was okay. S1 told R1 to get up after cleaning him/her and R1 requested help. S1 stated R1 has fallen before and rarely asks for help. R1 requested help from S1. When R1 got up and tried to walk R1 said he/she felt pain on his/her upper right leg. On August 22, 2022, S1 asked R1 if he/she was in pain. R1 told S1 that he/she “still had pain.” On August 23, 2022, R1 told staff (S3) that he/she was in a lot of pain and that he/she “hurt so bad”. S3 contacted 911 services. On February 28, 2023, ADM was interviewed. ADM stated he/she reads the staffs notebook of "pass down notes" "mostly every day." ADM stated that on August 21, 2022, was a Sunday and ADM does not read the staff's notebook on the weekends. ADM stated, "no one reported anything to her/him on Sunday." ADM explained the staff are all "trained to call 911 and he/she does not know why the staff did not call 911 this time." On November 18, 2022, R1’s Case Manager (CM) was interviewed. CM stated, “the facility called him/her after R1 had been transported to the hospital…R1 was complaining of pain… had been in a wheelchair for two days”. CM stated he/she did not know that R1 fell at the facility two days before being taken to the hospital. A review of facility documentation did not show any documented evidence that the facility informed R1’s case manager about the fall incident before R1’s hospitalization on August 23, 2022. A review of medical records indicated that R1 was transported and admitted to the hospital on August 23, 2022. While at the hospital, R1 was diagnosed with a right hip fracture. On August 28, 2023, R1 passed away in the hospital due to complications with the surgery required to treat his/her hip fracture. R1's cause of death was due to heart failure complicated by a right hip fracture from an unwitnessed fall. Page 2 out of 3. 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 A review of R1’s medical discharge records from the hospital from August 23 to 28, 2022 stated the R1 was admitted due to an unwitnessed fall associated with a right leg pain. R1’s right leg shortens and externally rotated. R1’s findings were of right closed displaced intertrochanteric hip fracture. Furthermore, R1 was found to have an acute comminuted intertrochanteric fracture of the right proximal femur. According to Clevelanclinic.org, “a closed intertrochanteric fracture of the hip, right [happens when the upper part of the thighbone breaks, usually from a fall or a car accident].” On February 28, 2023 & March 1, 2023, the Department conducted interviews with facility staff (S1 to S4) and ADM. S1, S4 & ADM stated R1 had fall incidents while in the facility. S4 stated R1 was hospitalized for a broken hip in 2019. (Before the August 23, 2022, hospitalization). During a review of R1’s Appraisal Needs and Services Plan (ANS) and interview with ADM, the facility did not develop and implemented interventions to mitigate R1’s safety. ADM did not update R1’s ANS before and after R1 sustained injury. The Department has investigated the above allegation. Based on records reviewed, and interviews conducted, the preponderance of evidence standard has been met. Therefore, the Department found the above allegation to be SUBSTANTIATED. Exit interview conducted with Administrator, Sam Apostol and a copy of the report was provided. Page 3 out of 3

ComplaintOctober 19, 2023· SubstantiatedType A
4 deficiencies

Inspector: Manuel Monter

Plain-language summary

On August 21, 2022, a resident fell at the facility and told staff he had pain in his upper right leg, but staff did not call 911 or notify the administrator or the resident's case manager about the fall. Two days later, on August 23, 2022, when the resident finally reported severe pain to another staff member, 911 was called and he was hospitalized with a broken hip; he died in the hospital on August 28, 2023 from complications of that fracture. The Department found that the facility failed to respond appropriately to the fall, failed to document and report it, and had not put safety measures in place even though this resident had a history of falls.

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The Department obtained a copy of the facility staff ‘pass-down notes.’ Based on review that on August 21, 2022, or August 22, 2022, at around 6am, a resident R2 informed staff S1 that R1 had fallen. S1 went to check and found R1 on the ground. S1 observed a bowel movement next to R1. S1 asked R1 “did you have an accident out here?” R1 responded, “no, I don’t know.” S1 asked R1 if he/she was in pain, R1 responded that he/she was okay. S1 told R1 to get up after cleaning him/her and R1 requested help. S1 stated R1 has fallen before and rarely asks for help. R1 requested help from S1. When R1 got up and tried to walk R1 said he/she felt pain on his/her upper right leg. On August 22, 2022, S1 asked R1 if he/she was in pain. R1 told S1 that he/she “still had pain.” On August 23, 2022, R1 told staff (S3) that he/she was in a lot of pain and that he/she “hurt so bad”. S3 contacted 911 services. On February 28, 2023, ADM was interviewed. ADM stated he/she reads the staffs notebook of "pass down notes" "mostly every day." ADM stated that on August 21, 2022, was a Sunday and ADM does not read the staff's notebook on the weekends. ADM stated, "no one reported anything to her/him on Sunday." ADM explained the staff are all "trained to call 911 and he/she does not know why the staff did not call 911 this time." On November 18, 2022, R1’s Case Manager (CM) was interviewed. CM stated, “the facility called him/her after R1 had been transported to the hospital…R1 was complaining of pain… had been in a wheelchair for two days”. CM stated he/she did not know that R1 fell at the facility two days before being taken to the hospital. A review of facility documentation did not show any documented evidence that the facility informed R1’s case manager about the fall incident before R1’s hospitalization on August 23, 2022. A review of medical records indicated that R1 was transported and admitted to the hospital on August 23, 2022. While at the hospital, R1 was diagnosed with a right hip fracture. On August 28, 2023, R1 passed away in the hospital due to complications with the surgery required to treat his/her hip fracture. R1's cause of death was due to heart failure complicated by a right hip fracture from an witnessed fall. Page 2 out of 3 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 A review of R1’s medical discharge records from the hospital from August 23 to 28, 2022 stated the R1 was admitted due to an unwitnessed fall associated with a right leg pain. R1’s right leg shortens and externally rotated. R1’s findings were of right closed displaced intertrochanteric hip fracture. Furthermore, R1 was found to have an acute comminuted intertrochanteric fracture of the right proximal femur. According to Clevelanclinic.org, “a closed intertrochanteric fracture of the hip, right [happens when the upper part of the thighbone breaks, usually from a fall or a car accident].” On February 28, 2023 & March 1, 2023, the Department conducted interviews with facility staff (S1 to S4) and ADM. S1, S4 & ADM stated R1 had fall incidents while in the facility. S4 stated R1 was hospitalized for a broken hip in 2019. (Before the August 23, 2022, hospitalization). During a review of R1’s Appraisal Needs and Services Plan (ANS) and interview with ADM, the facility did not develop and implemented interventions to mitigate R1’s safety. ADM did not update R1’s ANS before and after R1 sustained injury. The Department has investigated the above allegation. Based on records reviewed, and interviews conducted, the preponderance of evidence standard has been met. Therefore, the Department found the above allegation to be SUBSTANTIATED. Deficiencies are being cited. See LIC 9099-D. Exit interview conducted with Administrator Samuel Apostol and a signed copy of this report was provided along with appeal rights. An immediate civil penalty of $500.00 is being assessed against the facility today for violation resulting in serious injury to a resident in care. An additional Civil Penalty in the amount of $9,500.00 for violation resulting in serious bodily injury is pending review. Page 3 out of 3

Type ACCR §87468.2(a)(4)

Regulation

87468.2 Additional Personal Rights of Residents in Privately Operated Facilities (a)(4) To care, supervision, and services that meet their individual needs and are delivered by staff ... to meet their needs. This requirement was not met as evidenced by

Inspector finding

Based on investigation, R1 did not receive immediate medical assistance after R1 fell and subsequently verbalized having pain. Staff did not adhere to facility’s protocol on medical emergency by calling 9-1-1

Type ACCR §87405(d)(1)

Regulation

87405 Administrator - Qualifications and Duties (d)(1) Knowledge of the requirements for providing care and supervision appropriate to the residents. This requirement was not met as evidenced by:

Inspector finding

Based on investigation, ADM was not aware of R1’s fall because according to ADM he/she does not read staff notes on the weekend. ADM also did not inform R1’s CM of R1’s fall and R1 being a fall risk was not addressed in 2019 when he/she had his/her initial fall at the facility.

Type BCCR §87463(a)

Regulation

87463 Reappraisals (a) The pre admission appraisal shall be updated, in writing as frequently as necessary to note significant changes ...document changes in the resident's physical, medical, mental, and social condition. This requirement was not met as evidenced by:

Inspector finding

Based on investigation, R1 was a fall risk with an associated fall history. R1 had a fall in 2019. A review of R1’s LIC624 Appraisal Needs and Services Plan (ANS) dated Feburary 2, 2019, the facility did not update R1’s ANS to address fall prevention.

Type BCCR §87468.1(a)(8)

Regulation

87468.1 Personal Rights of Residents in All Facilities (a)(8) To have their representatives regularly informed by the licensee of activities related to care or services, including ongoing evaluations, as appropriate to their needs. This requirement was not met as evicenced by;

Inspector finding

Based on investigation, R1’s responsible party and/or Case Manager was not immediately informed when R1 had a fall and current health condition before he/she was admitted to the hospital.

ComplaintOctober 10, 2023
No deficiencies

Inspector: Manuel Monter

Plain-language summary

This was a complaint investigation into allegations that staff were teasing or saying mean things to residents, and that residents were doing the same to each other. Investigators interviewed 10 residents, 3 staff members, and the administrator; the vast majority denied the allegations, and a review of one resident's medical records showed he has a history of paranoid thoughts and delusions about people talking to his wife. The investigation found no violation of facility rules.

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LPA's interviewed 10 residents. 8 out of 10 residents denied the allegation that staff were teasing, taunting or saying mean things to residents. 7 out of 10 residents denied the allegation that residents were taunting, teasing, or saying mean things to other residents. LPA's interviewed 3 staff members, S1-S3. 3 out of 3 staff members denied the allegation that staff were teasing, taunting or saying mean things to residents. 3 out of 3 staff members denied the allegation that residents were taunting, teasing or saying mean things to other residents. LPA's interviewed ADM regarding the allegations. ADM stated the staff do not tease/taunt/say mean things to residents. ADM stated the residents will sometimes tease/taunt/ say mean things to one another. ADM stated the facility staff will intervene and de-escalate the situation. ADM stated the staff will try to re-direct the residents and encourage to cooperate as they live in the same home. ADM stated R1 accuses ADM of speaking with his/her wife. ADM stated R1 accuses others of talking with his/her wife. A review of R1's Appraisal/Needs and Services Plan states; R1 struggles from paranoid thoughts and behaviors(past characterized by a generalized over concern of others). The form states R1 has delusional thoughts such as thinking his/her "girlfriend" is imprisoned. The form also states R1 is fixated on his/her "fiance" and paranoid of people talking to her or saying bad things. The Department has completed the investigation of the above allegations. Based on interviews conducted and records review, the department has found that the above allegations were UNFOUNDED, meaning that the allegations were false, could not have happened and/or are without a reasonable basis. No deficiencies cited, an exit interview conducted with Administrator, Sam Apostol and a copy of the report was provided.

Other visitOctober 10, 2023
No deficiencies

Inspector: Manuel Monter

Plain-language summary

This was a routine unannounced annual inspection where inspectors toured the entire facility including bedrooms, kitchen, bathrooms, and outdoor areas, reviewed medication storage and resident records, and interviewed staff and residents. The facility met all requirements: cleaning supplies and knives were locked and inaccessible to residents, food supplies were adequate, water temperatures were safe, fire safety equipment was in place, and bedrooms were clean. No violations were found.

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Licensing Program Analysts (LPA) Manuel Monter and Mita Partoza conducted an unannounced annual inspection visit, and met with Administrator(ADM) Sam Apostol. LPA toured the facility inside out with ADM which included; the Living room, kitchen, dinning room, facility restrooms and 10 residents bedrooms. During LPA's tour of the resident bedrooms, LPA's observed residents bed sheet were observed to be recently changed. The medication room of the facility was also inspected. Front yard and backyard were inspected. LPA observed fly traps were observed and ADM stated the facility changes the fly traps once a week. There was no obstruction to block the walkways. LPA observed the front yard free of debris and in good condition. Two day perishable food supplies and seven day nonperishable food supplies were observed. LPA observed the knives storage area, and cleaning product storage area as locked and inaccessible to residents in care. Room temperature was at 75 degree F, and hot water temperature was measured in 3 facility bathrooms. The water temperature ranges from 105 to 110 degrees F. Fire extinguisher was serviced in March 2023. The facility was equipped with fire alarm system, smoke and carbon monoxide detectors. The fire alarm system was last inspected on 07/06/2023. LPA observed facility first aid kit and facility fire/earthquake drill log. The facility's last drill was on October 2023. LPA reviewed facility records for 3 staff and 4 residents. LPA reviewed 3 resident medications and centrally stored medication records. LPA conducted interviews with 4 staff (S1 to S4) and 4 residents (R1-R4). No deficiencies cited during today's visit. This report was reviewed with ADM Sam Apostol and a copy of the signed report was provided.

Other visitAugust 1, 2023
No deficiencies

Inspector: Manuel Monter

Plain-language summary

A state case manager conducted an unannounced visit after the facility reported that a resident assaulted another resident on July 28, 2023, resulting in hospitalization; the assaulting resident was arrested and the facility decided not to readmit him. The administrator explained that staff had been monitoring the resident because he had stopped taking medication and was showing signs of confusion, and that the facility had contacted the resident's case manager, conservator, and psychiatrist about the medication refusal. No violations were cited during this visit.

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LPA Manuel Monter conducted an unannounced case management visit in regards to an incident report the department received on 7/28/2023. LPA met with administrator (ADM) Samuel Apostol. On 7/28/23 the department received an incident report regarding resident R1 assaulting resident R2 around 12pm. R2 was taken to the hospital and has returned to the facility. R1 was arrested by the sheriff. ADM stated he will not accept resident R1 back to the facility. ADM was interviewed regarding his plan of action on keeping his residents safe and the facility's procedures for when residents begin to argue/fight with each other. ADM stated that the facility was actively watching resident R1 due to he/she no longer taking his/her medication. ADM stated on 7/24/23, resident R1 was beginning to refuse medication and claiming to staff that he/she fired the facility's staff as he/she is the owner. ADM stated he contacted the case manger, conservator and psychiatrist regarding resident R1 refusing to take his/her medication. ADM stated he informed his staff to keep an eye on R1 who was not taking his her medication. ADM stated R1 and R2 are not roommates. ADM stated the facility will encourage resident who do not get along to avoid interacting with each other to avoid conflicts. LPA asked for the following documents. The facility staff schedule, R1's progress notes, police report case number card. LPA also requested R1 and R2's updated appraisal needs and services plan. LPA advised ADM to put his plan of action on future incident reports. LPA toured the facility. No deficiencies cited during todays visit. A copy of the report was provided to ADM

InspectionJune 22, 2023
No deficiencies

Inspector: Manuel Monter

Plain-language summary

A state inspector conducted a follow-up visit to verify that the facility had corrected problems identified in earlier inspections. The facility met with representatives from the county behavioral health agency that oversees 36 residents there, and they agreed to hold quarterly care conferences and work more closely together to monitor residents' health and well-being; the inspector found all previous issues had been resolved and cleared the facility of those citations.

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LPAs Rai and Monter and LPM Manzano conducted an unannounced case management visit-plan of correction (POC) visit. Met with Administrator Sam Apostol. The purpose of this visit is to ensure that the facility administrator and staff are adhering to the Plan of Corrections submitted to the department as a result of citations and deficiencies issued on the following inspection/investigation visits: LPAs and LPM also met with 3 Rehab Counselors from Santa Clara County Behavioral Health (SCCBH). SCCBH has 36 residents at this facility. SCCBH counselors, LPAs/LPM and Administrator had a meeting wherein the importance of 'collaboration and accountability'' between the facility and SCCBH is vital to ensure that needs and supervision of residents in the facility are discussed and individual assessment or plan of care is in place. SCCBH agreed to initiate 'care conference' quarterly and as needed to note significant changes in physical, medical, mental and social condition of each resident. Administrator will reach out to case manager/social worker of residents which are not under SCCBH. SCCBH joined LPAs/LPM during tour of the facility and random checks of residents' bedrooms. Administrator agreed and understood that collaboration with SCCBH and other agencies is important. Based on today's inspection visit, the Administrator and staff have corrected all of the above citation/deficiencies. POC clearance are issued and provided to Mr. Apostol. No deficiencies cited during today's visit.

ComplaintJune 22, 2023· Mixed
No deficiencies

Inspector: Simranjit Rai

Mixed — CDSS found some allegations substantiated and others unsubstantiated during this investigation.

Plain-language summary

A complaint investigation on June 22, 2023 found that the facility failed to report a resident's fall from August 2022 to the state licensing agency, though the administrator did report the resident's later hospitalization; the facility could not produce a written incident report for the fall. Allegations that the administrator falsified staff training records and that untrained staff gave medications to residents could not be proven with sufficient evidence, so those complaints were unsubstantiated. A deficiency citation was issued for the failure to report the fall.

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Facility administrator falsifies training records The allegation stated th e facility administrator falsifies the staff training records and puts the fake records in the staff files. During record review of staff files and training logs, LPA observed the training logs from 2013-2023. LPA observed either an RN, Administrator Sam Apostle or a third party vendor was providing facility staff training. The training logs which captured the staff signatures were made with different color ink and different signatures. Staff did not notify resident's authorized representative of residents fall The allegation stated the Resident (R1) had a fall on 8/13/22 and the staff also did not notify the resident's authorized representative that the resident fell. A staff member called the resident's authorized representative on or around 8/15 or 8/16/22 to let the authorized representative the resident was being sent to the hospital. During today's visit 6/22/2023, LPAs interviewed ADM and ADM stated the family was notified about the fall via phone call and does not have written record of the call. The Department has investigated the above allegations. Based on LPA inspection, observations, records review, interviews with AD, staff, and residents, the preponderance of evidence standard has not been met therefore the allegations are UNSUBSTANTIATED. Meaning although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur. No deficiencies were cited at this time as per California Code of Regulations Title 22. This report was reviewed with Administrator Samuel Apostol and a copy of the report was provided. 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 Staff administer medication without medication training The allegations stated a staff member (S1) without training is providing medications to the residents. Per interview with Administrator (ADM) Sam Apostol, facility staff did not have training due to the pandemic. LPAs reviewed the medication logs from September and October 2022 which includes the resident's medications, date and time the staff initials stating when and who gave the medications to the resident. ADM reviewed the initials on the medication record and they did not belong to S1. Per staff interviews and resident interviews, S1 gives residents medications in the morning. LPAs interviewed S1, S1 stated S1 has given medications in the past couple of years when Med-Tech is on vacation or calls off sick. S1 stated did not receive medication training. Per S1, the medication is in little brown envelopes which are prepared in advance. Per record review, S1 has not received medication training in prior years, the only training record for S1 is for the year 2023. Staff did not report incident involving resident to CCLD The allegation stated the resident's fall which occurred on 8/13/2022 was not reported to CCLD by submitted an incident report. During today's visit, 6/22/2023, LPAs interviewed ADM and ADM could not produce the incident report for the resident's fall. ADM did report the hospitalization of the resident which occurred a couple of days later. The Department has conducted an investigation of the above allegations. Based on interviews and records review, the preponderance of evidence standard has been met. Therefore, the Department found the above allegations to be SUBSTANTIATED. Deficiencies are being cited. See LIC 9099-D. Exit interview conducted with Administrator, Sam Apostol . A copy of this report, along with the facility's appeal rights were provided.

ComplaintJune 22, 2023· Unsubstantiated
No deficiencies

Inspector: Manuel Monter

Unsubstantiated — the California Department of Social Services (CDSS) investigated and did not find a violation.

Plain-language summary

The Department investigated a complaint about this facility and found no violation. Through interviews and record review, investigators determined the allegations were false or could not have occurred. No deficiencies were cited.

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During interview with ADM. ADM stated R1 did not come forward with the allegation. The Department has completed the investigation of the above allegations. Based on interviews conducted and record reviews, the department has found that the above allegations were UNFOUNDED, meaning that the allegations were false, could not have happened and/or are without a reasonable basis. No deficiencies cited, Exit interview conducted with Administrator, Sam Apostol and a copy of the report was provided. Page 2 out of 2

ComplaintJune 22, 2023· Mixed
No deficiencies

Inspector: Manuel Monter

Mixed — CDSS found some allegations substantiated and others unsubstantiated during this investigation.

Plain-language summary

The Department investigated complaints against this facility and found mixed results: some allegations were determined to be false or without basis, some could not be proven either way due to insufficient evidence, and some were substantiated with deficiencies cited in regulations. The facility administrator was notified of the findings and provided with appeal rights.

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The Department has completed the investigation of the above allegations. Based on interviews conducted and record reviews, the department has found that the above allegations were UNFOUNDED, meaning that the allegations were false, could not have happened and/or are without a reasonable basis. No deficiencies cited, Exit interview conducted with Administrator, Sam Apostol and a copy of the report was provided. Page 2 out of 2 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 Based on the interviews conducted with clients and staff, although the allegations may have happened or are valid, there is not a preponderance of evidence to prove that the above allegations did or did not occur, therefore the allegations are UNSUBSTANTIATED. No deficiencies cited, Exit interview conducted with ADM, Sam Apostol and a copy of the report was provided. Page 2 out of 2 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 Based on interviews and observation/inspection of the facility, the preponderance of evidence standard has been met therefore the above allegations is found to be SUBSTANTIATED. Deficiencies were cited from California Code of Regulations, Title 22 during today’s visit, see LIC 9099-D. This report was reviewed with Administrator Sam Apostol and a copy of the report was provided. Appeal Rights was provided. Page 2 of 2

ComplaintJune 7, 2023· MixedType A
1 deficiency

Inspector: Simranjit Rai

Plain-language summary

This complaint investigation, conducted on June 7, 2023, looked into three allegations: whether staff yelled at residents, whether staff failed to assist residents with showering, and whether the facility was not properly maintained. The investigation found that allegations about staff yelling and failure to assist with showering could not be proven or were false, but inspectors did find the facility had maintenance problems—cigarette butts scattered in outdoor areas, worn handrails, improperly disposed food waste that attracted flies, and an uneven floor in one resident's room—and the facility was ordered to correct these issues.

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Page 2 of 2. On 06/7/2023, Based on interviews with residents (R1 to R11), 10 Out of 11 residents stated that they do not require assistance in showering except for 1 resident (R1) who requires assistance. Staff stated that they assist residents if they requested. R1 was interviewed wherein he/she said that he/she needs assistance in showering and is receiving assistance from two staff (S1 and S2). Facility staff yell at resident On 06/07/2023, Based on interviews with residents (R1 to R7), 7 Out of 11 residents stated that staff did not yell at them, and the other 4 residents (R8 to R11) stated that staff yell at them when they smoke at night and make the fire alarm goes off by the ADM. Based on the interviews conducted with clients and staff and based on observation and records review, although the allegations may have happened or are valid, there is not a preponderance of evidence to prove that the above allegations did or did not occur, therefore the allegations are UNSUBSTANTIATED. No deficiencies cited, Exit interview conducted with Administrator, Sam Apostol and a copy of the report was provided. 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 Page 2 of 2. Facility staff not assisting resident with showering During today's inspection, 3 Out of 4 residents interviewed stated they take a shower themselves and 1 out of the 4 residents interviewed stated they need help while taking a shower. All 4 residents interviewed stated the staff administer the medication during scheduled time. During inspection, LPAs and LPM observed the shower room to be unlocked and a schedule of the resident showers was posted outside. The Department has completed the investigation of the above allegations. Based on interviews conducted and record reviews, the department has found that the above allegations were UNFOUNDED, meaning that the allegations were false, could not have happened and/or are without a reasonable basis. No deficiencies cited, Exit interview conducted with Administrator, Sam Apostol and a copy of the report was provided. 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 Page 2 of 2. LPAs and LPM continued to see cigarette buds scattered in the front yard and backyard smoking area. The wood on the handrails at the front of the facility leading to the front door was brittle and worn out. LPM observed rotten red onion near the cardboard boxes which was not properly disposed and attraced a swarm of files. During today's inspection, LPA Monter observed the floor of R1's room #5 uneven and unbalanced at the entrance. The Department has received an allegation prior to this complaint on 12/1/2021 where the allegation stated staff did not properly maintain the facility. The Administrator will complete a Plan of Correction which will address both deficiencies. Based on interviews and observation/inspection of the facility, the preponderance of evidence standard has been met therefore the above allegations is found to be SUBSTANTIATED. Deficiencies were cited from California Code of Regulations, Title 22 during today’s visit, see LIC 9099-D. This report was reviewed with Administrator Sam Apostol and a copy of the report was provided. Appeal Rights was provided.

Type ACCR §87303(a)Immediate jeopardy

Regulation

87303 Maintenance and Operation (a) The facility shall be clean, safe, sanitary and in good repair at all times. Maintenance shall include ... procedures for the safety and well-being of residents, employees and visitors. This requirement is not being met evidenced by:

Inspector finding

Based on observation and interviews, multiple areas of cigarette buds found on floor, broken chairs and appliances at the front area, multiple areas with swarms of flies, including front door& smoking area which poses an immediate threat to the Health, Safety and Personal Rights risk to the persons in care.

ComplaintJune 7, 2023· SubstantiatedType A
1 deficiency

Inspector: Simranjit Rai

Plain-language summary

A complaint investigation found multiple maintenance and sanitation issues at the facility: cigarette butts scattered in outdoor areas, brittle and worn handrails at the front entrance, rotting food near storage boxes that attracted flies, and an uneven floor in one resident's room. These violations were substantiated based on inspector observations and interviews. The facility administrator was provided with the report and information about appeal rights.

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Page 2 of 2. LPAs and LPM continued to see cigarette buds scattered in the front yard and backyard smoking area. The wood on the handrails at the front of the facility leading to the front door was brittle and worn out. LPM observed rotten red onion near the cardboard boxes which was not properly disposed and attraced a swarm of files. During today's inspection, LPA Monter observed the floor of R1's room #5 uneven and unbalanced at the entrance. Based on interviews and observation/inspection of the facility, the preponderance of evidence standard has been met therefore the above allegations is found to be SUBSTANTIATED. Deficiencies were cited from California Code of Regulations, Title 22 during today’s visit, see LIC 9099-D. This report was reviewed with Administrator Sam Apostol and a copy of the report was provided. Appeal Rights was provided.

Type ACCR §87303(a)Immediate jeopardy

Regulation

87303 Maintenance and Operation (a) The facility shall be clean, safe, sanitary and in good repair at all times. Maintenance shall include ... procedures for the safety and well-being of residents, employees and visitors. This requirement is not being met evidenced by:

Inspector finding

Based on observation and interviews, multiple areas of cigarette buds found on floor, broken chairs and appliances at the front area, multiple areas with swarms of flies, including front door& smoking area which poses an immediate threat to the Health, Safety and Personal Rights risk to the persons in care.

ComplaintJune 7, 2023
No deficiencies

Inspector: Simranjit Rai

Plain-language summary

A complaint alleged that a resident was illegally evicted from the facility. The investigation found this allegation to be false; the resident was transferred to a higher level of care facility after staff, the social worker, and family agreed the resident needed more support than the memory care facility could provide, and the Sheriff was called to assist with the transfer. No violations were found.

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ADM stated EPS was informed that R1 has to be stable prior to returning back to the facility. ADM stated that R1's social worker and 24 hour care were aware, involved and agreed that R1 need a higher level of care and subsequently admitted to a secured facility in San Jose. Staff (S1) stated that R1 was not picked up by EPS rather they called the Sheriff. Sheriff took R1 to Momentum Crisis Residential. ADM stated that the facility is willing to work with their residents and with their responsible party but when a resident has an uncontrolled behavior and being disruptive in the facility, they ADM denied allegation that R1 was illegally evicted. The Department has completed the investigation of the above allegations. Based on interviews conducted and record reviews, the department has found that the above allegations were UNFOUNDED, meaning that the allegations were false, could not have happened and/or are without a reasonable basis. No deficiencies cited, Exit interview conducted with Administrator, Sam Apostol and a copy of the report was provided.

ComplaintJune 7, 2023· Unsubstantiated
No deficiencies

Inspector: Simranjit Rai

Unsubstantiated — the California Department of Social Services (CDSS) investigated and did not find a violation.

Plain-language summary

This was a complaint investigation into allegations that a resident was not fed, did not receive medication on time, was assaulted by another resident, and that staff failed to intervene in a resident-to-resident conflict. The facility denied the allegations, stating the resident was offered meals and snacks but threw food when displaying behavioral issues, that medications were given on time, and that while the resident had conflicts with a roommate over a window, there was no physical assault. The investigator found insufficient evidence to substantiate any of the complaints.

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Resident was not fed ADM stated that R1's diet was good. ADM stated that his/her staff does not deprived R1 from not eating for 3 days rather the opposite, R1 was throwing his/her food on the floor and milk towards staff when exhibiting behaviors. ADM stated that R1's appetite was very good. Staff (S1) stated that R1 was being given meals and snacks but when exhibiting behavior the resident threw his/her food instead of consuming it. Medication was not given to resident at proper time. Based on allegation, the facility staff did not administer R1's medication timely manner causing his/her to have a stomach pain due to an empty stomach. ADM and staff stated that R1's medications were administered to R1 in a timely manner, nor they have any knowledge of the incident. Resident was assaulted by another resident Based in allegation, the resident was assaulted by another resident at the facility. Staff (S1) stated R1's roommate would complain because R1 would leave the window open and R1's roommate would be cold. The facility documented this incident occurring 2/5/2023 and 2/9/2023. During interview, S1 stated they had verbal agreements but both residents were not physical toward each other or other residents. Staff not intervene in resident on resident altercation ADM stated that R1 and R2 had an altercation wherein it was not witnessed. ADM stated that when R1 was in the facility, R1 had a behavior wherein he/she was not listening when being redirected. ADM stated that R1 threw milk at staff and scattered his/her clothes (clean and dirty) in his/her room and in the facility. Page 2 of 3. Continuation on page 3, LIC9099-C 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 Page 3 of 3. Based on the interviews conducted with clients and staff and based on observation and records review, although the allegations may have happened or are valid, there is not a preponderance of evidence to prove that the above allegations did or did not occur, therefore the allegations are UNSUBSTANTIATED. No deficiencies cited, Exit interview conducted with Administrator, Sam Apostol.

ComplaintJune 7, 2023
No deficiencies

Inspector: Simranjit Rai

Plain-language summary

A complaint investigation found no violations at this facility. Inspectors observed residents during meals and around the property who appeared clean and appropriately dressed, interviewed residents who said they shower themselves or with staff help as needed, and found that medication is given on schedule; while inspectors noted a urine odor in one resident's room and old stains on bedding from a previous inspection, the facility explained they were actively cleaning and the resident in question refuses to wear protective pads. All allegations—that residents were left soiled, hygiene needs were unmet, beds were not maintained, showers were not provided, and medications were given improperly—were determined to be unfounded.

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Resident was left soiled During previous inspection 5/19/2023, an interview with staff and ADM stated that bedsheets are changed every once a week except when a resident has an accident such incontinence. LPA inspected R1's bedroom #19, R1's linen had dry urine stain & R2's pillow had dry blood due to severe acne. R1 is incontinent. During today's visit, staff stated they were in the middle of assisting residents and changing everyone's linens during our inspection. LPAs and LPMs did not observe staff who were soiled. Resident's hygiene needs are not being met According to the allegation, the residents were seen strangely filthy at the facility. During today's tour of the facility , residents were observed during meal time, and around the property. There were no complaints regarding the staff not attending to their needs. The residents were observed not to be disheveled . LPAs and LPM observed the residents to be wearing clothes without stains and unintentional rips. During interview with residents, all 4 residents were independent with their grooming and asked staff for help if they need it. During inspection, there was an odor in Room #12. The resident (R1) does not get up and resident is incontinent with bladder. According to the ADM, they were cleaning the resident and the room and they will follow up with social worker. The resident refuses to wear incontinent pad and a plastic cover has been placed over the mattress. Resident's bed was not properly maintained LPAs randomly inspected residents bedrooms. Residents' were also interviewed. Residents provided responses that bedsheets are washed during different times of the week. During today's inspection, 6/7/2023, the resident rooms were made with blankets tucked in and was clean of dirt and debris. Resident was unable to shower while in care During today's inspection, 3 Out of 4 residents interviewed stated they take a shower themselves and 1 out of the 4 residents interviewed stated they need help while taking a shower. All 4 residents interviewed stated the staff administer the medication during scheduled time. During inspection, LPAs and LPM observed the shower room to be unlocked and a schedule of the resident showers was posted outside. Page 2 out of 3, see continuation on LIC 9099-C (Page 3). 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 Page 3 out of 3. Residents medication is not given appropriately ADM and staff stated that R1's medications were administered to R1 in a timely manner, nor they have any knowledge of the incidents where medication was not given. The Department has completed the investigation of the above allegations. Based on interviews conducted and record reviews, the department has found that the above allegations were UNFOUNDED, meaning that the allegations were false, could not have happened and/or are without a reasonable basis. No deficiencies cited, Exit interview conducted with Administrator, Sam Apostol and a copy of the report was provided.

ComplaintJune 7, 2023· Unsubstantiated
No deficiencies

Inspector: Simranjit Rai

Unsubstantiated — the California Department of Social Services (CDSS) investigated and did not find a violation.

ComplaintJune 7, 2023· Unsubstantiated
No deficiencies

Inspector: Manuel Monter

Unsubstantiated — the California Department of Social Services (CDSS) investigated and did not find a violation.

ComplaintJune 7, 2023· Unsubstantiated
No deficiencies

Inspector: Manuel Monter

Unsubstantiated — the California Department of Social Services (CDSS) investigated and did not find a violation.

ComplaintJune 7, 2023· MixedType B
1 deficiency

Inspector: Manuel Monter

Plain-language summary

A complaint investigation found that the facility had a past bed bug problem but has been actively treating it with a pest control service; the medication administration complaint was not substantiated, as most residents interviewed said they received medications on time, though some reported delays. The investigation did substantiate a complaint about missing resident items and clothing, despite the facility's efforts to have residents label their belongings. The facility was cited for deficiencies related to this issue.

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According to ADM, the facility had a bed bug issue in the past, but have taken active measures to address the bed bug issue. ADM provided copies of receipts that they are actively working with Terminex to prevent the propagation of bed bugs and pest. The receipts are dated 12/19/22 and 3/18/23. Staff is not giving medications properly On 06/07/2023, Based on interview with Staff and residents, staff (S1 and S2) denied allegation that staff are not giving medications properly. A random interviews with residents (R1 to R2) also stated that staff are not administering their medications in a timely manner while other residents (R3 to R10) stated their medications were being administer to them timely. Based on interviews and observation/inspection of the facility, the preponderance of evidence standard has been met therefore the above allegations is found to be UNSUBSTANTIATED. 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 On 06/07/2023, ADM was interviewed. ADM also acknowledge that staff were instructed to label residents' clothing. ADM acknowledged awareness of missing items being reported by residents. On 06/07/2023, a random interviews with residents were conducted wherein R1 to R3 reported that they had missing items and clothes. R1 stated that they were asked by staff to put labels on their clothes but missing items continue to be an issue at the facility. R1 stated that later on staff will let her/him know that the missing items were found. Based on interviews and observation/inspection of the facility, the preponderance of evidence standard has been met therefore the above allegations is found to be SUBSTANTIATED. Deficiencies were cited from California Code of Regulations, Title 22 during today’s visit, see LIC 9099-D. This report was reviewed with Administrator Sam Apostol and a copy of the report was provided. Appeal Rights was provided.

Type BCCR §87217(b)

Regulation

87217(b) Safeguards for Resident Cash, Personal property and valuables: (b) Every facility shall take appropriate measures to safeguard residents' cash resources, personal property and valuables which have been entrusted to the licensee or facility staff. This requirement is not met evidence by:

Inspector finding

During investigation on 5/19 and 6/7, staff and residents were interviewed and acknowledged missing items such as clothing. LPAs and LPM observed on 5/19 and 6/7 residents' clothing with no name or labels in the laundry room. This pose a potential health, safety and personal rights risk.

ComplaintJune 7, 2023· MixedType B
1 deficiency

Inspector: Manuel Monter

Plain-language summary

A complaint investigation found that residents were missing personal items and clothing at the facility, with multiple residents reporting ongoing losses despite being asked to label their belongings. Staff acknowledged the problem and said missing items were sometimes located later. The facility was cited for violations related to protecting residents' personal possessions.

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On 06/07/2023, ADM was interviewed. ADM also acknowledge that staff were instructed to label residents' clothing. ADM acknowledged awareness of missing items being reported by residents. On 06/07/2023, a random interviews with residents were conducted wherein R1 to R3 reported that they had missing items and clothes. R1 stated that they were asked by staff to put labels on their clothes but missing items continue to be an issue at the facility. R1 stated that later on staff will let her/him know that the missing items were found. Based on interviews and observation/inspection of the facility, the preponderance of evidence standard has been met therefore the above allegations is found to be SUBSTANTIATED. Deficiencies were cited from California Code of Regulations, Title 22 during today’s visit, see LIC 9099-D. This report was reviewed with Administrator Sam Apostol and a copy of the report was provided. Appeal Rights was provided. Page 2 of 2

Type BCCR §87217(b)

Regulation

87217(b) Safeguards for Resident Cash, Personal property and valuables: (b) Every facility shall take appropriate measures to safeguard ...personal property and valuables which have been entrusted to the licensee or facility staff. This requirement is not met evidence by:

Inspector finding

During investigation on 5/19 and 6/7, staff and residents were interviewed and acknowledged missing items such as clothing. LPAs and LPM observed on 5/19 and 6/7 residents' clothing with no name or labels in the laundry room. This pose a potential health, safety and personal rights risk.

ComplaintMay 19, 2023· SubstantiatedType B
1 deficiency

Inspector: Simranjit Rai

Plain-language summary

A complaint investigation found that medications were stored in a kitchen cabinet that residents could access, with the door to the medication room left open while staff were busy with meal preparation. The facility was cited for not properly securing medications. The administrator was notified of the findings.

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Page 2 of 2. LPA and LPM inspected the kitchen cabinet on the right side top cabinet next to the refrigerator where S1 stored the PM, weekend medications (Sat and Sun) and 1 bag of R1's medication. During inspection, LPA and LPM observed that main door towards the medication room and the kitchen was open and accessible to residents in care. Kitchen staff was busy preparing and serving meals. Based on interviews and observation/inspection of the facility, the preponderance of evidence standard has been met therefore the above allegations is found to be SUBSTANTIATED. Deficiencies were cited from California Code of Regulations, Title 22 during today’s visit, see LIC 9099-D. This report was reviewed with Administrator Sam Apostol and a copy of the report was provided. Appeal Rights was provided.

Type BCCR §87465(h)(2)

Regulation

Incidental Medical and Dental Care (h)(2) Centrally stored medicines shall be kept in a safe and locked place that is not accessible to persons other than employees responsible for the supervision of the centrally stored medication. This requirement is not met by:

Inspector finding

Based on interview and observation, the administrator did not comply by storing resident medication in a kitchen cabinet which does not have locking capabilities poses a potential Health, Safety, or Personal Rights risk to persons in care

ComplaintMay 19, 2023· SubstantiatedType A
1 deficiency

Inspector: Simranjit Rai

Plain-language summary

This was a complaint investigation following a report of old food and flies on the outdoor patio in December 2021. During an inspection in May 2023, inspectors found flies in the living areas and around the facility grounds, and residents reported seeing mice inside the building; the administrator confirmed awareness of the mouse problem and had contracted pest control services. The complaint was substantiated, and violations were cited.

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According to the reporting party (RP), on 12/6/2021, a plate of old food was on the floor and flies were observed around the food. A random interview with residents stated that they utilized the covered patio during socialization where they had meals outside. Residents stated the staff were not observed clearing the outside patio ground and metal tables in a daily basis but if the staff do clean it will be at least once a week. According to a insect/pest control company, Orkin, the company website states, "Common house flies are attracted to decaying organic filth such as feces and rotting meat, whereas fruit flies seek sugary substances and feed more commonly on overripe fruit, spilled soda and alcohol". [https://www.orkin.com/pests/flies/what-attracts-flies ]. On 5/19/2023, LPAs and LPM conducted a tour of resident's bedrooms and common areas including kitchen were inspected. During inspection, at least 2 flies were observed in the living area and in the area in front of the exit door (between room #21 and 22) is open. LPM observed at least 1-2 flies outside the front yard. During inspection of the facility grounds, there were a few flies observed in the front yard, side yards, front porch and around the facility perimeter except the covered patio. A horse ranch nearby the facility and is approximately 500 feet away from the facility (on the left side facing the facility) but no horses or other animals were observed during today's visit. A random interviews with a group of 10 residents, residents stated that they have observed mice in the facility but not so much of bedbugs, except 2 residents who stated that bedbugs were in their bedrooms; however, during the inspection, presence of bedbugs were not observed, nor residents complained of bed bug bite. During interview with Administrator (ADM), ADM is aware of the presence of mice in the facility and has contracted with a pest control company to eradicate bed bugs. Based on interviews and observation/inspection of the facility, the preponderance of evidence standard has been met therefore the above allegations is found to be SUBSTANTIATED. Deficiencies were cited from California Code of Regulations, Title 22 during today’s visit, see LIC 9099-D. This report was reviewed with Administrator Sam Apostol and a copy of the report was provided. Appeal Rights was provided.

Type ACCR §87303(a)

Regulation

87303(a) Maintenance and Operation: (a) The facility shall be in clean, safe, sanitary and in good repair at all times. Maintenance shall include provision of mainteance services and procedures for the safety and well-being of residents, employees and visitors. This requirement is not met by:

Inspector finding

Based on observation of the covered patio at the backyard has swarm of at approximately 40 flies above the 10 seated residents who were smoking. The outside table observed with an empty can soda, tables with melted cheese and a peeled orange fruit which poses an immediate Health, Safety, or Personal Rights risk to persons in care.

Other visitMay 19, 2023Type B
1 deficiency

Inspector: Simranjit Rai

Plain-language summary

Inspectors found that staff were preparing residents' medications more than 24 hours in advance—sometimes several days ahead—by transferring them from pharmacy packaging into brown packets, a practice that began during the pandemic. The facility's administrator acknowledged that medications should only be prepared up to 24 hours in advance and that this practice was not acceptable. The facility was cited for this violation.

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On 5/19/2023, LPAs Monter and Rai and LPM Manzano were in the facility to do an unannounced complaint investigation. During interview with staff (S1), LPAs observed S1 preparing residents' medication in advance for Friday evening, and weekend. The medications in the medication room were prepped ahead of time, more than 24 hours. S1 stated that they started practice of prepping medications since pandemic. The resident's medication was delivered from the pharmacy in bubble pack and facility staff were transferring to small brown packets. LPAs/LPM interviewed Administrator who stated that the medication should only be prepared 24 hours in advance and anything more is not acceptable. Deficiencies were cited from California Code of Regulations, Title 22 during today’s visit, see LIC 809-D. This report was reviewed with Administrator Sam Apostol and a copy of the report was provided. Appeal Rights was provided.

Type BCCR §87465(h)(5)

Regulation

Incidental Medical and Dental Care (h)(5) Each resident's medication shall be stored in its originally received container. No medications shall be transferred between containers. This requirement is not met by:

Inspector finding

Based on interview and observation, the administrator did not comply by storing resident medication in small brown envelopes 4 days in advance which poses a potential Health, Safety, or Personal Rights risk to persons in care

Other visitDecember 14, 2022
No deficiencies

Inspector: David Marrufo

Plain-language summary

An unannounced annual inspection was conducted, during which the facility was checked for adequate supplies, food storage, sanitation, and safety. The inspector found a 30-day supply of protective equipment, appropriate food supplies, working bathrooms with soap and hand-washing signs, and clear outdoor exits. No violations were found.

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Licensing Program Analyst (LPA) David Marrufo conducted an unannounced Required 1 Year visit and met with Samuel Apostol. During visit, LPA Marrufo toured the facility. LPA Marrufo observed a 30-day supply of PPEs, perishable food supply of at least 2 days and a non-perishable food supply of at least 7 days. LPA Marrufo observed the facility bathroom had available soap, paper towels, and hand washing signs. The outdoor area exits were clear of obstructions. No deficiencies were cited at this time as per California Code of Regulations Title 22. This report was reviewed with Samuel Apostol and a copy of the report was provided.

ComplaintNovember 22, 2022· SubstantiatedType A
2 deficiencies

Inspector: Ryker Heberle

Plain-language summary

A complaint investigation found that staff were aware a resident had become unable to eat, sit, or move and needed hospital care, but delayed sending them to the hospital for two days; the resident was later diagnosed with a fractured femur. The facility's records about the fall and the resident's condition did not match 911 and ambulance records, and staff gave inconsistent accounts when interviewed. The facility also had no fall prevention plan despite knowing the resident had a history of falls.

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Staff reported that R1 had a history of falls but no prevention plan. R1 had only one documented fall at the facility, with the reason for emergency evacuation to the hospital being listed as "weakness." R1 was diagnosed with a fractured femur at the hospital. Information provided by the facility did not match with the transcript of the 911 call nor the ambulance records. Staff that reportedly assisted with the fall claimed that they did not work on the day that the fall took place. Administrative and medical staff at the facility provided information regarding the fall, but were unable to remember the fall when re-interviewed. Administrative and medical staff reported that R1 needed a higher level of care than they were able to provide. On an unknown date, facility staff member (S1) witnessed R1 on their bedroom floor and assisted them up. S1 documented that R1 was unable to move their hand and was unable to sit. A separate staff member (S2) reported that they were concerned about R1 because R1 was not eating. S2 determined that R1 needed medical attention, but R1 refused to go to the hospital. R1 was sent to the hospital 2 days later because they were not able to move, sit, or eat. Ambulance records indicate that R1 had been weak for 2 days. The information reflects that staff were aware and were concerned that R1 needed medical attention, but did not send him to the hospital in a timely manner. The Department has conducted an investigation of the above allegations. Based on interviews and records review, the preponderance of evidence standard has been met. Therefore, the Department found the above allegations to be SUBSTANTIATED. Deficiencies are being cited. See LIC 9099-D. Exit interview conducted with Medical Technician Ivonne Chavez. A copy of this report, along with the facility's appeal rights were provided.

Type ACCR §87463(a)Immediate jeopardy

Regulation

87463 - Reappraisals - (a) The pre-admission appraisal shall be updated... to note significant changes and to keep the appraisal accurate. The reappraisals shall document changes in the resident's physical... condition. This requirement was not met as evidenced by:

Inspector finding

Based on interviews and records review, the facility did not update R1's care plan when it became evident that R1 was a fall risk, resulting in fracture. This posed an immediate threat to the health and safety of residents in care

Type ACCR §87465(g)Immediate jeopardy

Regulation

87465 - Incidental Medical and Dental Care - (g) The licensee shall immediately telephone 9-1-1 if an injury or other circumstance has resulted in an imminent threat to a resident’s health... This requirement was not met as evidenced by:

Inspector finding

Based on interviews and records review, the facility did not contact 911 until two days after R1's injury that resulted in fracture. This posed an immediate threat to the health and safety of residents in care.

InspectionApril 21, 2022
No deficiencies

Inspector: Marybeth Donovan

Plain-language summary

An unannounced inspection focused on medication management and health practices found that the facility stores medications securely in a locked medication room and locked office closet. The inspector met with staff and reviewed training records, then discussed medication storage requirements and provided guidance on centrally stored medication practices. No violations were noted.

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Licensing Program Analyst (LPA) Marybeth Donovan arrived unannounced to conduct a Case Management- Health Checks Visit. LPA met with Samuel Apostol Administrator and Yvonne Chavez Med Tech. LPA toured the facility to include the Medication Room. LPA interviewed Administrator and 4 staff and reviewed training records. Medications are stored in a medication cart located in locked medication room. Overflow medication is stored in locked Medication Closet in the locked facility office. LPA discussed Centrally Stored Medication Storage and Medication Training and provided a copy of Medication Training Requirements. See attached LIC9102 Advisory Note regarding Centrally Stored Medication Storage. LPA reviewed report with Samuel Apostol Administrator and a copy provided.

Other visitDecember 15, 2021
No deficiencies

Inspector: David Marrufo

Plain-language summary

This was an unannounced routine inspection conducted in April 2026, where the inspector toured the entire facility including the kitchen, bathrooms, and outdoor areas. The facility was found to have adequate food and supplies on hand, clear emergency exits, proper hygiene supplies and signage, and a visitor screening area in place. No violations were found.

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Licensing Program Analyst (LPA) David Marrufo conducted an unannounced Required 1 Year visit and met with Samuel Apostol. During visit, LPA Marrufo toured the facility inside and out. LPA Marrufo observed a visitor screening area at the entrance. LPA Marrufo toured the facility kitchen, pantries, and refrigerators and observed a perishable food supply of at least 3 days and a non-perishable food supply of at least 7 days. LPA Marrufo observed a PPE supply of at least 30 days. LPA Marrufo observed COVID-19 related posters throughout the facility hallways. The facility bathrooms has available soap and paper towels and hand washing signs. LPA Marrufo toured the outside area and observed the exits to be clear of obstructions. No deficiencies were cited as per California Code of Regulations Title 22. This report was reviewed with Samuel Apostol and a copy of the report was provided.

Federal summary

CMS Care Compare

Not a CMS-certified facility

California RCFEs (residential care facilities for the elderly) are licensed by the state, not by CMS. CMS data only applies to skilled nursing facilities or to CCRCs that operate a licensed SNF wing.

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