J and J Manalo's Board and Care
RCFE
A Residential Care Facility for the Elderly (RCFE) is a non-medical residential care home licensed by California CDSS under Health & Safety Code §1560. Residents receive assistance with daily living activities such as bathing, dressing, meals, and medication management in a home-like setting. RCFEs are not hospitals or skilled nursing facilities — they do not provide round-the-clock medical care.
2595 Oakmont Avenue · San Bruno, 94066
Quick facts
Quality snapshot
Updated April 25, 2026Compared to 214 California RCFE facilities of similar size, over the last 36 months.
Source: California Department of Social Services, Community Care Licensing Division. View raw inspection records →
Quality grade· click to show how this was calculated
Severity67thWeighted citations per bed
Repeats100thRepeat deficiencies as share of total
Frequency63thDeficiencies per inspection
Tick mark at 50% = peer median · higher percentile = better facility
Quality grade· click to show how this was calculated
Weighted citations per bed
Repeat deficiencies as share of total
Deficiencies per inspection
Tick mark at 50% = peer median · higher percentile = better facility
J and J Manalo's Board and Care scores B. Better than 77% of comparable California RESIDENTIAL CARE ELDERLY facilities. Severity: 67th percentile. Repeats: top 0%. Frequency: 63th percentile.
Each metric is converted to a 0–100 percentile within the peer set (higher = better). The composite grade averages all four. Peer set: CA / rcfe_general / small beds (214 facilities).
Citation severity over time
↑ worseningWeighted severity score per month · 24 months
Weighted score (24mo)
3
Last citation
Nov 25
Finding distribution
1 total · 36 monthsScope × Severity (CMS A–L)
The rules that apply to this facility
California Title 22 requirements for this facility, with the specific regulation and a suggested question for each.
What training are all staff required to complete?22 CCR §87411
All direct-care staff must complete:
- 10 hours initial training within the first four weeks of employment.
- 4 hours annual in-service every year thereafter.
- Administrator certificate from a CDSS-approved program — 80 hours for first-time, 40 hours renewal every 2 years.
Ask on tour: Ask when the last staff training was completed and how it's tracked.
How many staff must be on duty overnight?22 CCR §87415
Based on 8 licensed beds:
One qualified staff member must be on call and physically on premises at all times overnight.
Violation pattern to watch for:A facility that documents a staff member as "on call" but with that person physically off-site — when the law requires on-premises presence — is in violation of this section.
Ask on tour: Ask the facility to walk you through their overnight staffing plan and confirm whether on-call staff are on premises or off-site.
What health conditions can this facility legally accept or refuse?22 CCR §87612–87615
Restricted — allowed with physician order + care plan
- Supplemental oxygen
- Insulin and injectable medications
- Indwelling or intermittent catheters
- Colostomy / ileostomy
- Stage 1 and Stage 2 pressure injuries
- Wound care (non-complex)
- Incontinence
- Contractures
Prohibited — facility must refuse or discharge
- Stage 3 or Stage 4 pressure injuries
- Feeding tubes (PEG, NG, or J-tube)
- Tracheostomies
- Active MRSA or communicable infections requiring isolation
- 24-hour skilled nursing needs
- Total ADL dependence with inability to communicate needs
A hospice waiver (HSC §1569.73) can allow continued care for residents on hospice who would otherwise fall into a prohibited category.
Ask on tour: Ask whether your loved one's specific care needs are restricted or prohibited, and what the facility's process is if needs change after admission.
What must this facility report to the state — and how fast?22 CCR §87211 / WIC §15630
- ImmediateElopement, fire, epidemic outbreak, or poisoningImmediately
- 2 hoursAbuse with serious bodily injury2-hour phone report + 2-hour written report — to the California Department of Social Services (CDSS), Adult Protective Services, and law enforcement
- 24 hrsAbuse without serious bodily injuryWithin 24 hours
- Next dayDeath of a residentPhone by next working day; written within 7 days
- Next dayInjury requiring medical treatment beyond first aidPhone by next working day; written within 7 days
- WrittenBankruptcy, foreclosure, eviction, or utility shutoff noticeWritten notice to CDSS and residents — $100/day penalty (max $2,000) for failure
Your enforcement lever:Incidents that aren't reported on time are themselves a separate violation. If you believe a reportable event wasn't filed, you can submit a complaint directly to the California Department of Social Services (CDSS).
How does CDSS enforce these rules?22 CCR §87755–87777 / HSC §1569.58
- 1Notice of DeficiencyWritten citation with a correction deadline. Facility must submit a Plan of Correction.
- 2Civil PenaltyStarts at $50/day for non-serious; $150/day for serious deficiencies — immediately, with no grace period. Repeats escalate to $150 first day + $50/day, then $1,000 first day + $100/day.
- 3Suspension of AdmissionsFacility cannot accept new residents until violations are corrected.
- 4Temporary Suspension or RevocationEmergency suspension for imminent danger; full revocation after administrative hearing.
- 5Exclusion OrderAdministrator and operator can be barred from all CDSS-licensed facilities — not just this one.
See how these rules have been applied to this specific facility:
View state inspection record and citationsState records
California Dept. of Social Services · Community Care Licensing- License number
- 415601181
- License type
- RESIDENTIAL CARE ELDERLY
- License status
- LICENSED
- License expires
- Not yet indexed
- Licensed beds
- 8
- Operator
- Manalo, Jocelyn
Inspections & citations
3
reports on file
1
total deficiencies
Other visitNovember 21, 2025Type B1 deficiency
Plain-language summary
On November 21, 2025, the facility underwent its required annual inspection, which found the building, safety equipment, food supplies, and resident files to be in order. Two staff members were missing tuberculosis test documentation in their files, though the administrator stated the tests had been completed; this deficiency was cited and the facility was given until December 3, 2025 to submit missing documents including health screening records and administrative certificates. The facility was otherwise compliant with physical plant requirements, including working fire alarms, proper water temperature, locked medications and hazardous materials, and accessible first aid supplies.
View full inspector notes
On 11/21/2025, Licensing Program Analyst(LPA) John Calandra arrived at the facility to conduct the Annual 1-year required inspection. LPA Calandra was greeted by Agustin Manio Jr., Caregiver and explained the purpose of the visit. Licensee/Administrator Jocelyn Manalo, was available by phone throughout the inspection. LPA toured the physical plant. This is a 1-story building with 9 bedrooms(8 for residents and 1 for staff), 3 bathrooms, a garage, kitchen, living room, dining room, and front and backyards. All bedrooms had the required furniture and sufficient lighting. All bathrooms had non-slip floor mats and grab bars. No accessible bodies of water or hazards were observed. The facility's fire alarm and carbon monoxide detectors were observed to be in working order. The facility's fire extinguishers were last inspected on 7/10/2025 and were observed to be fully charged. The facility's hot water temperature was between the required 105-120 degrees Fahrenheit. The facility had the required 7 days of non perishables and 2 days of perishables on hand. No food was expired. The facility's first aid kit had the required items. All sharp objects, soap, detergent, poisons, and medications were observed to be locked and in-accessible to persons in care. LPA inspected 5 resident files and 6 staff files. All resident files were complete but staff files were missing some required documents. During file review, LPA observed that S1 and S2 were missing TB results. Per conversation with Licensee/Administrator, S1 and S2 have TB results but documentation could not be provided. A Type B citation was provided. 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 During the inspection, LPA received the following documents: Liability Insurance LPA requested the following documents be sent to the Department by 12/3/2025: Current LIC 500 Administrator's Certificate Theft and Loss Policy and Procedures Transportation Procedures Health Screening Reports for Facility Personnel(LIC 503) Deficiency is cited under the California Code of Regulations(CCR), Title 22. Failure to correct the Deficiency by the Proof of Correction(POC) due date may result in Civil Penalties. An exit interview was conducted. A copy of this report along with Appeal Rights was sent via email to Licensee/Administrator and printed.
Regulation
(f) All personnel, including the licensee and administrator, shall be in good health, and physically and mentally capable of performing assigned tasks. Good physical health shall be verified by a health screening, including a chest x-ray or an intradermal test, performed by a physician not more than six (6) months prior to or seven (7) days after e…
Inspector finding
Based on record review, the licensee did not have TB exam results for S1 and S2 which poses/posed a potential health, safety or personal rights risk to persons in care. POC Due Date: 12/05/2025 Plan of Correction 1 2 3 4 Licensee will submit results of TB exams by the proof of correction(POC) due date listed above.
Other visitJune 16, 2025No deficiencies
Plain-language summary
On June 16, 2025, state licensing officials made an unannounced visit and issued an immediate exclusion order removing a staff member from the facility. The co-administrator was notified that this staff member is no longer allowed to work there. The facility was provided a copy of the exclusion letter.
View full inspector notes
On 6/16/2025 Licensing Program Analyst (LPA) Grace Donato conducted an unannounced visit. LPA met with Co-Administrator Josie Manalo. LPA explained the purpose of today's visit. LPA delivered an immediate exclusion letter to exclude a staff (S1) who is currently working in the facility. Staff was advised that S1 is not allowed to work in the facility. The letter was given to and reviewed by Co-Administrator. This report is reviewed and discussed, and a copy is provided.
Other visitOctober 22, 2024No deficiencies
Inspector: Murial Han
Plain-language summary
This was a follow-up pre-licensing inspection on October 22, 2024, conducted as part of the facility's approval process before it could begin operating. The inspector found the facility clean and comfortable, with medications, toxins, and sharp objects properly locked away and out of residents' reach, and indoor and outdoor areas free of obstacles. The facility was cleared for immediate licensure pending final approval from the state.
View full inspector notes
On October 22, 2024, Licensing Program Analyst (LPA) Murial Han conducted a follow-up Pre-Licensing inspection. LPA met with the administrator, Jocelyn Manalo and explained the purpose of today's visit, During today's visit, LPA toured the facility with the administrator and observed the facility to be cleaned, tidy and comfortable. LPA observed medication, toxins and sharps are locked and inaccessible to residents in need. The indoor and outdoor passageways were free of obstruction. During today's visit, there are 8 residents, 2 caregivers, and administrator. Comp III orientation was given to the Administrator. Pre-Licensing is now complete. Immediate Licensure is recommended pending final approval from the Central Applications Bureau. Exit interview conducted with administrator. A copy of the report is provided.
Federal summary
CMS Care CompareNot a CMS-certified facility
California RCFEs (residential care facilities for the elderly) are licensed by the state, not by CMS. CMS data only applies to skilled nursing facilities or to CCRCs that operate a licensed SNF wing.
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