Home at Crestmoor
RCFE
A Residential Care Facility for the Elderly (RCFE) is a non-medical residential care home licensed by California CDSS under Health & Safety Code §1560. Residents receive assistance with daily living activities such as bathing, dressing, meals, and medication management in a home-like setting. RCFEs are not hospitals or skilled nursing facilities — they do not provide round-the-clock medical care.
2600 Plymouth Way · San Bruno, 94066
Quick facts
Quality snapshot
Updated April 25, 2026Compared to 214 California RCFE facilities of similar size, over the last 36 months.
Source: California Department of Social Services, Community Care Licensing Division. View raw inspection records →
Quality grade· click to show how this was calculated
Severity100thWeighted citations per bed
Repeats100thRepeat deficiencies as share of total
Frequency100thDeficiencies per inspection
Tick mark at 50% = peer median · higher percentile = better facility
Quality grade· click to show how this was calculated
Weighted citations per bed
Repeat deficiencies as share of total
Deficiencies per inspection
Tick mark at 50% = peer median · higher percentile = better facility
Home at Crestmoor scores A. Better than 100% of comparable California RESIDENTIAL CARE ELDERLY facilities. Severity: top 0%. Repeats: top 0%. Frequency: top 0%.
Each metric is converted to a 0–100 percentile within the peer set (higher = better). The composite grade averages all four. Peer set: CA / rcfe_general / small beds (214 facilities).
Citation severity over time
stableWeighted severity score per month · 24 months
Weighted score (24mo)
0
Finding distribution
none · 36 monthsScope × Severity (CMS A–L)
The rules that apply to this facility
California Title 22 requirements for this facility, with the specific regulation and a suggested question for each.
What training are all staff required to complete?22 CCR §87411
All direct-care staff must complete:
- 10 hours initial training within the first four weeks of employment.
- 4 hours annual in-service every year thereafter.
- Administrator certificate from a CDSS-approved program — 80 hours for first-time, 40 hours renewal every 2 years.
Ask on tour: Ask when the last staff training was completed and how it's tracked.
How many staff must be on duty overnight?22 CCR §87415
Based on 6 licensed beds:
One qualified staff member must be on call and physically on premises at all times overnight.
Violation pattern to watch for:A facility that documents a staff member as "on call" but with that person physically off-site — when the law requires on-premises presence — is in violation of this section.
Ask on tour: Ask the facility to walk you through their overnight staffing plan and confirm whether on-call staff are on premises or off-site.
What health conditions can this facility legally accept or refuse?22 CCR §87612–87615
Restricted — allowed with physician order + care plan
- Supplemental oxygen
- Insulin and injectable medications
- Indwelling or intermittent catheters
- Colostomy / ileostomy
- Stage 1 and Stage 2 pressure injuries
- Wound care (non-complex)
- Incontinence
- Contractures
Prohibited — facility must refuse or discharge
- Stage 3 or Stage 4 pressure injuries
- Feeding tubes (PEG, NG, or J-tube)
- Tracheostomies
- Active MRSA or communicable infections requiring isolation
- 24-hour skilled nursing needs
- Total ADL dependence with inability to communicate needs
A hospice waiver (HSC §1569.73) can allow continued care for residents on hospice who would otherwise fall into a prohibited category.
Ask on tour: Ask whether your loved one's specific care needs are restricted or prohibited, and what the facility's process is if needs change after admission.
What must this facility report to the state — and how fast?22 CCR §87211 / WIC §15630
- ImmediateElopement, fire, epidemic outbreak, or poisoningImmediately
- 2 hoursAbuse with serious bodily injury2-hour phone report + 2-hour written report — to the California Department of Social Services (CDSS), Adult Protective Services, and law enforcement
- 24 hrsAbuse without serious bodily injuryWithin 24 hours
- Next dayDeath of a residentPhone by next working day; written within 7 days
- Next dayInjury requiring medical treatment beyond first aidPhone by next working day; written within 7 days
- WrittenBankruptcy, foreclosure, eviction, or utility shutoff noticeWritten notice to CDSS and residents — $100/day penalty (max $2,000) for failure
Your enforcement lever:Incidents that aren't reported on time are themselves a separate violation. If you believe a reportable event wasn't filed, you can submit a complaint directly to the California Department of Social Services (CDSS).
How does CDSS enforce these rules?22 CCR §87755–87777 / HSC §1569.58
- 1Notice of DeficiencyWritten citation with a correction deadline. Facility must submit a Plan of Correction.
- 2Civil PenaltyStarts at $50/day for non-serious; $150/day for serious deficiencies — immediately, with no grace period. Repeats escalate to $150 first day + $50/day, then $1,000 first day + $100/day.
- 3Suspension of AdmissionsFacility cannot accept new residents until violations are corrected.
- 4Temporary Suspension or RevocationEmergency suspension for imminent danger; full revocation after administrative hearing.
- 5Exclusion OrderAdministrator and operator can be barred from all CDSS-licensed facilities — not just this one.
See how these rules have been applied to this specific facility:
View state inspection record and citationsState records
California Dept. of Social Services · Community Care Licensing- License number
- 415600751
- License type
- RESIDENTIAL CARE ELDERLY
- License status
- LICENSED
- License expires
- Not yet indexed
- Licensed beds
- 6
- Operator
- Quality Health at Home, Llc
Inspections & citations
3
reports on file
1
total deficiencies
1
Type A (actual harm)
InspectionJune 19, 2025No deficiencies
Plain-language summary
On June 19, 2025, a routine unannounced inspection found the facility clean, well-maintained, and properly organized, with secure storage of medications and hazardous materials, adequate food supplies, and working fire safety equipment. The inspector reviewed resident and staff files and toured all rooms, bathrooms, and grounds without identifying any violations. No deficiencies were cited.
View full inspector notes
On June 19, 2025, Licensing Program Analyst(LPA) Murial Han conducted an unannounced annual inspection. LPA was greeted by caregivers, Krisanta Mercado and Dinah Elsa Habla and explained the purpose of today's visit. The administrator, Imelda Prado arrived and assisted with the inspection. LPA toured facility and grounds. No accessible bodies of water or fire safety hazards observed. LPA toured the facility inside and outside including all of resident rooms, common areas, and kitchen area. The indoor and outdoor passageways were free of obstruction. Facility was overall clean and odor-free. Comfortable temperature is maintained and lighting is sufficient for comfort. All fire extinguishers have been checked and inspected 1/8/25. LPA observed 1 private resident room, 2 shared rooms and 1 staff room. The rooms were spacious and included all required furnishings. Two full bathrooms were observed to be clean and in operating condition. LPA observed medications, toxins and sharps to be locked and inaccessible to residents in care. 2 days for perishables and & 7 days non-perishable were observed to be present. Emergency drill records were reviewed. A review of (4) resident files was conducted and noted on the LIC 858. A review of (2) staff files was conducted and noted on the LIC 859. No deficiency cited today. This report is reviewed and discussed with the caregiver. A copy is provided.
InspectionJuly 24, 2024No deficiencies
Inspector: Murial Han
Plain-language summary
During a routine unannounced inspection on July 24, 2024, inspectors found the facility clean, well-maintained, and properly equipped with functioning bathrooms, safe storage for medications and hazardous materials, and adequate food supplies. The building and grounds posed no fire safety risks, temperature and lighting were comfortable, and emergency procedures were documented. No violations were found.
View full inspector notes
On July 24, 2024, Licensing Program Analyst(LPA) Murial Han conducted an unannounced annual inspection. LPA was greeted by caregivers, Krisanta Mercado and Dinah Elsa Habla and explained the purpose of today's visit. Administrator, Imelda Prado arrived shortly thereafter and assisted with the inspection. LPA toured facility and grounds. No accessible bodies of water or fire safety hazards observed. LPA toured the facility inside and outside including all of resident rooms, common areas, and kitchen area. The indoor and outdoor passageways were free of obstruction. Facility was overall clean and odor-free. Comfortable temperature is maintained and lighting is sufficient for comfort. LPA observed 1 private resident room, 2 shared rooms and 1 staff room. The rooms were spacious and included all required furnishings. Two full bathrooms were observed to be clean and in operating condition. Hot water temperature was measured at 105- 112 F. Fire extinguishers were inspection on 1/11/2024. LPA observed medications, toxins and sharps to be locked and inaccessible to residents in care. 2 days for perishables and & 7 days non-perishable were observed to be present. Emergency drill records were reviewed. A review of (4) resident files was conducted and noted on the LIC 858. A review of (2) staff files was conducted and noted on the LIC 859. No deficiency cited today. This report is reviewed and discussed with the administrator. A copy is provided.
InspectionApril 10, 2023Type A1 deficiency
Inspector: Murial Han
Plain-language summary
On April 3, 2023, a resident ingested medication that belonged to another resident after a caregiver temporarily left an unlocked refrigerator unattended while preparing medications in a common area; the resident was taken to the hospital for evaluation and returned the same day. An inspector found that medications were not being stored in a consistently locked and secure location, making them accessible to residents. The facility was cited for this deficiency and instructed to ensure all medications are kept locked and out of residents' reach.
View full inspector notes
On 4/10/2023, Licensing Program Analyst (LPA) Murial Han and Licensing Program Analyst (LPA) Grace Donato conducted a case management visit concerning an incident that was reported by the facility. LPAs explained the purpose of today's visit. On 4/3/2023, facility submitted an incident report concerning resident #1 (R1) was sitting at the dining table and caregiver noted an empty bottle of medication in the sink that did not belong to R1. During today's visit, LPAs observed medications to be locked and inaccessible to residents; there was medication stored in the refrigerator placed in a locked container. In addition, LPA observed R1 sitting in the living room, and watching TV. In regards to the incident, caregiver stated that on the day when it occurred, staff #1 (S1) was preparing medication for resident #2 (R2) in the dining room area while R1 was present, and sitting in the dining room table. The caregiver needed to use the bathroom so caregiver placed R2's medication in the refrigerator that was not locked and upon returned, caregiver noticed an empty bottle of medication of R2 in the sink and appeared to be ingested by R1. Caregiver called the paramedics and was transferred to poison control. Subsequently, the administrator instructed staff to take R1 to the hospital for further evaluation. R1 returned on the same day. Deficient is cited today as the facility did not ensure centrally stored medicines in a safe and locked place that is not accessible to person(s) in care. 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 Deficient is cited under California Code of Regulations, Title, 22 cited on the LIC 809D. Failure to correct the deficiencies may result in civil penalties. Report was discussed with caregiver, Krisanta Mercado and administrator Imeda Prado. A copy of this report and the Appeal Rights are provided.
Regulation
87465 Incidental Medical and Dental Care..(h) The following requirements shall apply to medications which are centrally stored:..(2)Centrally stored medicines shall be kept in a safe and locked place that is not accessible to persons..
Inspector finding
This requirement is not met as evidenced by caregiver did not ensure R2's medication was locked and not accessible to residents which resulted R1 ingested and was transferred to hospital which posed an immediate health risks for residents in care.
Federal summary
CMS Care CompareNot a CMS-certified facility
California RCFEs (residential care facilities for the elderly) are licensed by the state, not by CMS. CMS data only applies to skilled nursing facilities or to CCRCs that operate a licensed SNF wing.
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