Gonzales Home
RCFE
A Residential Care Facility for the Elderly (RCFE) is a non-medical residential care home licensed by California CDSS under Health & Safety Code §1560. Residents receive assistance with daily living activities such as bathing, dressing, meals, and medication management in a home-like setting. RCFEs are not hospitals or skilled nursing facilities — they do not provide round-the-clock medical care.
3645 Fleetwood Drive · San Bruno, 94066
Quick facts
Quality snapshot
Updated April 25, 2026Compared to 214 California RCFE facilities of similar size, over the last 36 months.
Source: California Department of Social Services, Community Care Licensing Division. View raw inspection records →
Quality grade· click to show how this was calculated
Severity11thWeighted citations per bed
Repeats100thRepeat deficiencies as share of total
Frequency21thDeficiencies per inspection
Tick mark at 50% = peer median · higher percentile = better facility
Quality grade· click to show how this was calculated
Weighted citations per bed
Repeat deficiencies as share of total
Deficiencies per inspection
Tick mark at 50% = peer median · higher percentile = better facility
Gonzales Home scores C−. Better than 44% of comparable California RESIDENTIAL CARE ELDERLY facilities. Severity: bottom 11%. Repeats: top 0%. Frequency: 21th percentile.
Each metric is converted to a 0–100 percentile within the peer set (higher = better). The composite grade averages all four. Peer set: CA / rcfe_general / small beds (214 facilities).
Citation severity over time
↓ improvingWeighted severity score per month · 24 months
Weighted score (24mo)
22
Last citation
May 25
Finding distribution
12 total · 36 monthsScope × Severity (CMS A–L)
The rules that apply to this facility
California Title 22 requirements for this facility, with the specific regulation and a suggested question for each.Rules this facility has been cited for are shown first.
What must this facility report to the state — and how fast?Cited May 202322 CCR §87211 / WIC §15630
- ImmediateElopement, fire, epidemic outbreak, or poisoningImmediately
- 2 hoursAbuse with serious bodily injury2-hour phone report + 2-hour written report — to the California Department of Social Services (CDSS), Adult Protective Services, and law enforcement
- 24 hrsAbuse without serious bodily injuryWithin 24 hours
- Next dayDeath of a residentPhone by next working day; written within 7 days
- Next dayInjury requiring medical treatment beyond first aidPhone by next working day; written within 7 days
- WrittenBankruptcy, foreclosure, eviction, or utility shutoff noticeWritten notice to CDSS and residents — $100/day penalty (max $2,000) for failure
Your enforcement lever:Incidents that aren't reported on time are themselves a separate violation. If you believe a reportable event wasn't filed, you can submit a complaint directly to the California Department of Social Services (CDSS).
What training are all staff required to complete?22 CCR §87411
All direct-care staff must complete:
- 10 hours initial training within the first four weeks of employment.
- 4 hours annual in-service every year thereafter.
- Administrator certificate from a CDSS-approved program — 80 hours for first-time, 40 hours renewal every 2 years.
Ask on tour: Ask when the last staff training was completed and how it's tracked.
How many staff must be on duty overnight?22 CCR §87415
Based on 6 licensed beds:
One qualified staff member must be on call and physically on premises at all times overnight.
Violation pattern to watch for:A facility that documents a staff member as "on call" but with that person physically off-site — when the law requires on-premises presence — is in violation of this section.
Ask on tour: Ask the facility to walk you through their overnight staffing plan and confirm whether on-call staff are on premises or off-site.
What health conditions can this facility legally accept or refuse?22 CCR §87612–87615
Restricted — allowed with physician order + care plan
- Supplemental oxygen
- Insulin and injectable medications
- Indwelling or intermittent catheters
- Colostomy / ileostomy
- Stage 1 and Stage 2 pressure injuries
- Wound care (non-complex)
- Incontinence
- Contractures
Prohibited — facility must refuse or discharge
- Stage 3 or Stage 4 pressure injuries
- Feeding tubes (PEG, NG, or J-tube)
- Tracheostomies
- Active MRSA or communicable infections requiring isolation
- 24-hour skilled nursing needs
- Total ADL dependence with inability to communicate needs
A hospice waiver (HSC §1569.73) can allow continued care for residents on hospice who would otherwise fall into a prohibited category.
Ask on tour: Ask whether your loved one's specific care needs are restricted or prohibited, and what the facility's process is if needs change after admission.
How does CDSS enforce these rules?22 CCR §87755–87777 / HSC §1569.58
- 1Notice of DeficiencyWritten citation with a correction deadline. Facility must submit a Plan of Correction.
- 2Civil PenaltyStarts at $50/day for non-serious; $150/day for serious deficiencies — immediately, with no grace period. Repeats escalate to $150 first day + $50/day, then $1,000 first day + $100/day.
- 3Suspension of AdmissionsFacility cannot accept new residents until violations are corrected.
- 4Temporary Suspension or RevocationEmergency suspension for imminent danger; full revocation after administrative hearing.
- 5Exclusion OrderAdministrator and operator can be barred from all CDSS-licensed facilities — not just this one.
See how these rules have been applied to this specific facility:
View state inspection record and citationsState records
California Dept. of Social Services · Community Care Licensing- License number
- 415600734
- License type
- RESIDENTIAL CARE ELDERLY
- License status
- LICENSED
- License expires
- Not yet indexed
- Licensed beds
- 6
- Operator
- Gonzales,prosperida
Inspections & citations
6
reports on file
12
total deficiencies
5
Type A (actual harm)
Other visitMay 1, 2025Type A4 deficiencies
Plain-language summary
During an unannounced annual inspection in May 2025, inspectors found that the facility was generally clean and well-maintained, with adequate food, supplies, linens, and safe bathrooms equipped with grab bars. However, inspectors found that some medications were left unlocked in a kitchen drawer where residents could access them, which is a violation. The facility was cited for this deficiency and notified of the findings.
View full inspector notes
On May 1, 2025, Licensing Program Analyst (LPA) Murial Han conducted an unannounced annual inspection. LPA met with caregivers Randy and Blessie Bandong and LPA explained the purpose of today's visit. The administrator arrived shortly thereafter and assisted with the inspection. LPA toured the facility inside out and inspected the living room, dining area, kitchen, bedrooms, bathrooms, and backyard. The indoor and outdoor passageways were free of obstruction. The facility has 4 resident rooms (two shared and 2 private room) and 1 staff room. Furniture and furnishings were observed to be sufficient. Food supplies were sufficient of 2- days perishables and 7- days of non-perishables. Toilet, hand washing and bathing areas were observed clean and in operating condition. Showers were observed equipped with non-skid mats and grab bars. Comfortable temperature is maintained and lighting is sufficient for comfort Bed sheets, linens, and towels were observed to be sufficient and able to meet the needs of the residents at this time. Some medications were observed to be unlocked in the kitchen drawer and accessible to residents in care. Sharps and chemicals were observed to be unlocked and inaccessible to residents in care. Hot water temperature in the kitchen and bathroom were measured at 106-117 degrees Fahrenheit. Fire extinguishers were checked and last inspected on 1/10/2025 A review of (6) resident files was conducted and noted on the LIC 858. A review of (2) staff files was conducted and noted on the LIC 859. Based on observation, deficiency is cited under California Code of Regulations, Title, 22 cited on the LIC 809D. Failure to correct the deficiencies may result in civil penalties. This report is reviewed and discussed with the administrator. A copy of this report and the appeal rights were provided.
Regulation
(h) The following requirements shall apply to medications which are centrally stored: (2) Centrally stored medicines shall be kept in a safe and locked place that is not accessible to persons other than employees responsible for the supervision of the centrally stored medication.
Inspector finding
Based on [(observation) (interview) (record review)], the licensee did not comply with the section cited above as LPA observed some medications were unlocked in kitchen drawer which poses an immediate health, safety or personal rights risk to persons in care. POC Due Date: 05/02/2025 Plan of Correction 1 2 3 4 The administrator will develop a plan to ensure centrally stored medications are locked and inaccessible to residents in care and will provide a copy of the plan to CCL by 5/2/2025.
Regulation
(a) The pre-admission appraisal, as specified in Section 87457, Pre-Admission Appraisal, shall be updated, in writing as frequently as necessary or once every 12 months, whichever occurs first, to note significant changes in condition, as defined in Section 87101, Definitions, and to keep the appraisal accurate. For the purposes of this section, th…
Inspector finding
Based on [(observation) (interview) (record review)], the licensee did not comply with the section cited above as LPA observed during file review that 6 out of 6 residents did have an updated reappraisal which poses/posed a potential health, safety or personal rights risk to persons in care. POC Due Date: 05/09/2025 Plan of Correction 1 2 3 4 The administrator will develop a plan to ensure all residents reappraisal service needs and plans are completed accordingly. The administrator will provi…
Regulation
(c) A facility shall conduct a drill at least quarterly for each shift. The type of emergency covered in a drill shall vary from quarter to quarter, taking into account different emergency scenarios. An actual evacuation of residents is not required during a drill. While a facility may provide an opportunity for residents to participate in a drill,…
Inspector finding
Based on [(observation) (interview) (record review)], the licensee did not comply with the section cited above as the facility is not conducting the emergency drills accordingly; it was completed in July 2024 and then Jan 2025 which poses/posed a potential health, safety or personal rights risk to persons in care. POC Due Date: 05/09/2025 Plan of Correction 1 2 3 4 The administrator will develop a plan to ensure emergency drills are completed accordingly.
Regulation
(3) Ensuring that the use of oxygen equipment meets the following requirements: (A) A report shall be made in writing to the local fire jurisdiction that oxygen is in use at the facility.
Inspector finding
Based on [(observation) (interview) (record review)], the licensee did not comply with the section cited above as R3 and R5 are on oxygen and the facility was not able to proof that the local fire jurisdiction was informed which poses/posed a potential health, safety or personal rights risk to persons in care. POC Due Date: 05/09/2025 Plan of Correction 1 2 3 4 The administrator will provide proof that the local fire department was notified of the oxygen usage for R3 and R5 by 5/9/2025.
InspectionDecember 16, 2024No deficiencies
Inspector: Murial Han
Plain-language summary
On December 16, 2024, the state conducted a management visit and found that the facility had properly notified residents and their families about the Department's accusation for license revocation, though the posted notice lacked a date. The facility agreed to update the posting to meet state requirements by December 18, 2024. No violations were cited during the visit.
View full inspector notes
On December 16, 2024, Licensing Program Analyst (LPA) Murial Han conducted an unannounced Case Management visit. LPA met with caregiver, Randy Bandong and explained the purpose of today's visit. The caregiver called and informed the administrator/licensee of LPA's visit. The administrator/licensee was available by phone and acknowledged that the Department's Accusations for license revocation has been received. The administrator/licensee confirmed that the written notice of the accusation was given to residents, their responsible parties and local Ombudsman program. During today's visit, LPA observed an undated posting of the Dept.'s license revocation action. LPA contacted the responsible parties and all of them acknowledged that they received the notice. LPA reviewed Health and Safety Code 1569.38 with the administrator/licensee over the phone and the facility will update the posting according to the Health and Safety Code and will provide a copy to CCL by 12/18/2024. No deficiency cited during today's visit. This report is reviewed and discussed with the caregiver. A copy is provided.
Other visitMay 21, 2024Type B1 deficiency
Inspector: Murial Han
Plain-language summary
A state inspector made an unannounced annual visit on May 21, 2024 and found the facility clean and well-maintained, with adequate food, supplies, and proper safety features like grab bars and locked medication storage. The inspector identified one deficiency related to administrator certification that the facility was asked to correct by May 28, 2024. The inspector reviewed resident and staff files and discussed findings with the caregivers.
View full inspector notes
On May 21, 2024 Licensing Program Analyst (LPA) Murial Han conducted an unannounced annual inspection. LPA met with caregivers Randy and Belessie Bandong LPA toured the facility inside out and inspected the living room, dining area, kitchen, bedrooms, bathrooms, and backyard. The indoor and outdoor passageways were free of obstruction. The facility has 4 resident rooms (two shared and 2 private room) and 1 staff room. Furniture and furnishings were observed to be sufficient. Food supplies were sufficient of 2- days perishables and 7- days of non-perishables. Toilet, hand washing and bathing areas were observed clean and in operating condition. Showers were observed equipped with non-skid mats and grab bars. Comfortable temperature is maintained and lighting is sufficient for comfort Bed sheets, linens, and towels were observed to be sufficient and able to meet the needs of the residents at this time. Central storage for medications, sharps and chemicals were observed to be locked and inaccessible to residents in care. Hot water temperature in the kitchen and bathroom were measured at 106-118 degrees Fahrenheit. Fire extinguishers were checked and last inspected on 3/7/2023. A review of (6) resident files was conducted and noted on the LIC 858. A review of (2) staff files was conducted and noted on the LIC 859. The following documents were requested submitted to CCL by 5/28/24: - Administrator Certification Based on observation, deficiency is cited under California Code of Regulations, Title, 22 cited on the LIC 809D. Failure to correct the deficiencies may result in civil penalties. . This report is reviewed and discussed with caregiver. A copy of this report and the appeal rights were provided.
Regulation
(2) In addition to paragraph (1), training requirements shall also include an additional 20 hours annually, eight hours of which shall be dementia care training, as required by subdivision (a) of Section 1569.626, and four hours of which shall be specific to postural supports, restricted health conditions, and hospice care, as required by subdivisi…
Inspector finding
Based on [(observation) (interview) (record review)], the licensee did not comply with the section cited above in 2 out of 2 staff did not have training records to proof that required training was completed which poses/posed a potential health, safety or personal rights risk to persons in care. POC Due Date: 05/28/2024 Plan of Correction 1 2 3 4 The administrator/licensee will submit proof that both staff members have completed the required training and will submit a copy of the training recor…
InspectionJanuary 24, 2024No deficiencies
Inspector: Jaime Vado
Plain-language summary
On January 24, 2024, the state held a non-compliance meeting with facility leadership to discuss violations in administrator qualifications, medical and dental care procedures, reporting requirements, background clearance processes, disaster drills, storage space, and health services. The facility will receive more frequent monitoring visits over the next two years, and additional civil penalties related to a violation that resulted in serious bodily injury are pending review. Some previously appealed penalties regarding background clearances have been dismissed.
View full inspector notes
On 01/24//2024, San Bruno Regional Office conducted a non-compliance conference meeting with administrator Properidad Gonzales and daughter of licensee and administrator Cherry Gonzales. Present in the meeting was Regional Manager, Vivien Helbling, Licensing Program Managers, Jackie Jin and April Cowan, and Licensing Program Analyst, Jaime Vado. During non-compliance meeting, the following violations were discussed, Administrator Qualifications and Duties, Incidental Dental and Medical Care, Reporting Requirements, Criminal Record Clearance and Associations, Disaster Drills, Storage Space, and Health Related Services. It is provided during this meeting the amended LIC9099D which contains an additional citation regarding administrator qualifications. The appealed civil penalties associated to citations regarding Criminal Record Clearances and Associations have been dismissed. During this meeting, it was discussed, Licensee will receive more frequent monitoring inspection visits to ensure compliance with this compliance plan and Title 22 Regulations for 2 years. Licensee was provided the link below for resources and guidance to improve facility operations: https://www.cdss.ca.gov/inforesources/community-care/resource-guide-for-providers Additional civil penalties for violation resulting in serious bodily injuries are pending review. Report is reviewed with Prosperidad.
ComplaintMay 31, 2023Type A6 deficiencies
Inspector: Murial Han
Plain-language summary
During a routine annual inspection on May 31, 2023, inspectors found that the facility was clean and well-maintained, but noted that medication and sharps cabinets were not locked, all four resident files were missing required service plans, two resident files lacked required assessments, and two residents had half siderails on their beds without physician's orders (the facility said it would obtain these). Staff members were properly cleared and the facility's overall conditions, including bathrooms with grab bars and working smoke detectors, met standards.
View full inspector notes
On 5/31/2023, Licensing Program Analyst(LPA) Murial Han conducted an unannounced annual inspection. LPA was greeted by caregivers Randy Bandong and Blessie Bandong. Administrator Pros arrived shortly thereafter and assisted with the annual inspection. LPA explained the purpose of the visit. Administrator provided a tour of the facility and LPA observed the facility to be cleaned, tidy and in good repair. There are bedrooms (2 private and 2 share rooms), 2 full- bathrooms, kitchen, and common areas. Bedrooms were equipped with the required furniture for residents to use. Bathrooms are equipped with grab bars, and nonskid mats. Facility temperature is comfortable. Hot water temperature was measured at 107-118 degrees F. Facility is equipped with smoke and carbon monoxide detectors. Fire extinguisher was last serviced on March 7, 2023. During the facility tour, LPA observed chemicals were locked, however, medication and sharps cabinets were not lock. LPA also observed 2 residents in bed with half siderail attached to their beds but there was no physician's order. According to administrator, the device is to assist resident with repositioning and facility will obtain physician's order for the half siderail. LPA conducted staff and resident interviews and file reviews. 4 resident records were reviewed and observed to have medical assessments signed by a medical professional. However, 4 out of 4 resident files did not have service needs/plan and 2 out of 4 resident files did not have pre-appraisal. 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 Staff members at the facility were fingerprint cleared and associated to the facility. During the review of centrally stored medication, staff stated that they administered weekly glucose testing for residents. Based on observation, deficiency is cited under California Code of Regulations, Title, 22 cited on the LIC 809D. Failure to correct the deficiencies may result in civil penalties. This report is reviewed and discussed. A copy of this report and Appeal Rights were provided.
Regulation
(a) Disinfectants, cleaning solutions, poisons, firearms and other items which could pose a danger if readily available to clients shall be stored where inaccessible to clients.
Inspector finding
Based on observation during the facility tour, LPA observed medication and sharps cabinets were not locked the licensee did not comply with the section cited above in which poses an immediate health, safety or personal rights risk to persons in care. POC Due Date: 06/02/2023 Plan of Correction 1 2 3 4 The administrator will provide in-service to staff to ensure compliance. The licensee will submit a plan to ensure sharps and medication are locked and inaccessible to residents in care. The admi…
Regulation
(c) A facility shall conduct a drill at least quarterly for each shift. The type of emergency covered in a drill shall vary from quarter to quarter, taking into account different emergency scenarios. An actual evacuation of residents is not required during a drill. While a facility may provide an opportunity for residents to participate in a drill,…
Inspector finding
Based on observation, interview and record review, the administrator was not able to provide any documentation that fire drill was conducted accordingly; the licensee did not comply with the section cited above in which poses an immediate health, safety or personal rights risk to persons in care. POC Due Date: 06/02/2023 Plan of Correction 1 2 3 4 The licensee/administrator will conduct a fire drill with facility staff immediately and provide a copy of the sign-in sheet to CCL by 6/2/2023. In …
Regulation
(a) Prior to accepting a resident for care and in order to evaluate his/her suitability, the facility shall, as specified in this article 8: (2) Perform a pre-admission appraisal.
Inspector finding
Based on observation, interview, record reviews, 2 out of 4 residents did not have a copy of the pre-admission appraisal in the resident files the licensee did not comply with the section cited above in which poses/posed a potential health, safety or personal rights risk to persons in care. POC Due Date: 06/07/2023 Plan of Correction 1 2 3 4 The Licensee will review the regulation and provide a statement for the review to acknowledge the review, understanding and ensuring compliance. In additi…
Regulation
(e) A facility shall have all of the following information readily available to facility staff during an emergency: (2) An appraisal of resident needs and services plan for each resident.
Inspector finding
Based on observation, interview and record reviews, LPA observed 4 out of 4 resident files did not include a service needs/plan the licensee did not comply with the section cited above in which poses/posed a potential health, safety or personal rights risk to persons in care. POC Due Date: 06/07/2023 Plan of Correction 1 2 3 4 The Licensee will review the regulation and provide a statement for the review to acknowledge the review, understanding and ensuring compliance. In addition, administra…
Regulation
a) The licensee shall be permitted to accept or retain a resident who has diabetes if the resident is able to perform his/her own glucose testing with blood or urine specimens, and is able to administer his/her own medication including medication administered orally or through injection, or has it administered by an appropriately skilled profession…
Inspector finding
Based on interview, staff #1 stated that they administer glucose testing for residents every week the licensee did not comply with the section cited above in which poses an immediate health, safety or personal rights risk to persons in care. POC Due Date: 06/02/2023 Plan of Correction 1 2 3 4 The licensee and/or administrator will submit a plan to ensure compliance with the above regulation.
Regulation
87608 Postural Supports (a) Based on the individual's preadmission appraisal,
Inspector finding
Based on observation, interview and observation, LPA observed 2 residents with siderail attached to their bed without a written physician's order indicating the need for the postural support, the licensee did not comply with the section cited above in which poses/posed a potential health, safety or personal rights risk to persons in care. POC Due Date: 06/07/2023 Plan of Correction 1 2 3 4 The administrator/licensee will obtain a written physician's order for the siderail and provide a copy to…
InspectionMay 11, 2023Type A1 deficiency
Inspector: Jaime Vado
Plain-language summary
A complaint investigation found that the facility had staff working at the facility who were not properly documented with the state, including one staff member who had not been fingerprinted; the facility also failed to complete required incident reports. Civil penalties totaling $2,000 were issued for these violations.
View full inspector notes
On this day Licensing Program Analyst (LPA) Jaime Vado conducted an unannounced case management - deficiencies visit in conjunction with a complaint investigation visit conducted on this day. LPA met with Randy Bandong and explained the purpose of today's visit. During the course of complaint #14-AS-20220817100625 the following attached deficiencies were discovered during the course of the complaint investigation. In summary they are: Type A: Staff S1, S2, and S3 are not associated to the facility - $100 for each staff person not associated x 5 days = $1500 Type A: Staff S1 is not fingerprinted and not associated to facility - $100 a day x 5 days = $500 Type A: Incident reporting. The licensee/administrator failed to complete incident reports. Citations are issued on the attached LIC809D. Civil penalties are assessed on this day in the above listed amounts on attached LIC421IM. Report is reviewed with Randy Bandong.
Regulation
Reporting Requirements - (a) Each licensee shall furnish to the licensing agency such reports as the Department may require, including, but not limited to, the following: (1) A written report shall be submitted to the licensing agency and to the person responsible for the resident within seven days of the occurrence of any of the events specified i…
Inspector finding
This requirement has not been met as evidenced by: The administrator/licensee failed to report to complete incident reports regarding the resident's condition to the Department.
Federal summary
CMS Care CompareNot a CMS-certified facility
California RCFEs (residential care facilities for the elderly) are licensed by the state, not by CMS. CMS data only applies to skilled nursing facilities or to CCRCs that operate a licensed SNF wing.
Family reviews
No reviews yet — be the first to share your experience
No published reviews yet. Use the button above to share your experience.