Redwood Acres Residential Home
RCFE
A Residential Care Facility for the Elderly (RCFE) is a non-medical residential care home licensed by California CDSS under Health & Safety Code §1560. Residents receive assistance with daily living activities such as bathing, dressing, meals, and medication management in a home-like setting. RCFEs are not hospitals or skilled nursing facilities — they do not provide round-the-clock medical care.
1728 Redwood Avenue · Redwood City, 94061
Quick facts
Quality snapshot
Updated April 25, 2026Compared to 214 California RCFE facilities of similar size, over the last 36 months.
Source: California Department of Social Services, Community Care Licensing Division. View raw inspection records →
Quality grade· click to show how this was calculated
Severity49thWeighted citations per bed
Repeats100thRepeat deficiencies as share of total
Frequency57thDeficiencies per inspection
Tick mark at 50% = peer median · higher percentile = better facility
Quality grade· click to show how this was calculated
Weighted citations per bed
Repeat deficiencies as share of total
Deficiencies per inspection
Tick mark at 50% = peer median · higher percentile = better facility
Redwood Acres Residential Home scores B−. Better than 69% of comparable California RESIDENTIAL CARE ELDERLY facilities. Severity: 49th percentile. Repeats: top 0%. Frequency: 57th percentile.
Each metric is converted to a 0–100 percentile within the peer set (higher = better). The composite grade averages all four. Peer set: CA / rcfe_general / small beds (214 facilities).
Citation severity over time
↑ worseningWeighted severity score per month · 24 months
Weighted score (24mo)
13
Last citation
Mar 26
Finding distribution
2 total · 36 monthsScope × Severity (CMS A–L)
The rules that apply to this facility
California Title 22 requirements for this facility, with the specific regulation and a suggested question for each.
What training are all staff required to complete?22 CCR §87411
All direct-care staff must complete:
- 10 hours initial training within the first four weeks of employment.
- 4 hours annual in-service every year thereafter.
- Administrator certificate from a CDSS-approved program — 80 hours for first-time, 40 hours renewal every 2 years.
Ask on tour: Ask when the last staff training was completed and how it's tracked.
How many staff must be on duty overnight?22 CCR §87415
Based on 6 licensed beds:
One qualified staff member must be on call and physically on premises at all times overnight.
Violation pattern to watch for:A facility that documents a staff member as "on call" but with that person physically off-site — when the law requires on-premises presence — is in violation of this section.
Ask on tour: Ask the facility to walk you through their overnight staffing plan and confirm whether on-call staff are on premises or off-site.
What health conditions can this facility legally accept or refuse?22 CCR §87612–87615
Restricted — allowed with physician order + care plan
- Supplemental oxygen
- Insulin and injectable medications
- Indwelling or intermittent catheters
- Colostomy / ileostomy
- Stage 1 and Stage 2 pressure injuries
- Wound care (non-complex)
- Incontinence
- Contractures
Prohibited — facility must refuse or discharge
- Stage 3 or Stage 4 pressure injuries
- Feeding tubes (PEG, NG, or J-tube)
- Tracheostomies
- Active MRSA or communicable infections requiring isolation
- 24-hour skilled nursing needs
- Total ADL dependence with inability to communicate needs
A hospice waiver (HSC §1569.73) can allow continued care for residents on hospice who would otherwise fall into a prohibited category.
Ask on tour: Ask whether your loved one's specific care needs are restricted or prohibited, and what the facility's process is if needs change after admission.
What must this facility report to the state — and how fast?22 CCR §87211 / WIC §15630
- ImmediateElopement, fire, epidemic outbreak, or poisoningImmediately
- 2 hoursAbuse with serious bodily injury2-hour phone report + 2-hour written report — to the California Department of Social Services (CDSS), Adult Protective Services, and law enforcement
- 24 hrsAbuse without serious bodily injuryWithin 24 hours
- Next dayDeath of a residentPhone by next working day; written within 7 days
- Next dayInjury requiring medical treatment beyond first aidPhone by next working day; written within 7 days
- WrittenBankruptcy, foreclosure, eviction, or utility shutoff noticeWritten notice to CDSS and residents — $100/day penalty (max $2,000) for failure
Your enforcement lever:Incidents that aren't reported on time are themselves a separate violation. If you believe a reportable event wasn't filed, you can submit a complaint directly to the California Department of Social Services (CDSS).
How does CDSS enforce these rules?22 CCR §87755–87777 / HSC §1569.58
- 1Notice of DeficiencyWritten citation with a correction deadline. Facility must submit a Plan of Correction.
- 2Civil PenaltyStarts at $50/day for non-serious; $150/day for serious deficiencies — immediately, with no grace period. Repeats escalate to $150 first day + $50/day, then $1,000 first day + $100/day.
- 3Suspension of AdmissionsFacility cannot accept new residents until violations are corrected.
- 4Temporary Suspension or RevocationEmergency suspension for imminent danger; full revocation after administrative hearing.
- 5Exclusion OrderAdministrator and operator can be barred from all CDSS-licensed facilities — not just this one.
See how these rules have been applied to this specific facility:
View state inspection record and citationsState records
California Dept. of Social Services · Community Care Licensing- License number
- 415600897
- License type
- RESIDENTIAL CARE ELDERLY
- License status
- LICENSED
- License expires
- Not yet indexed
- Licensed beds
- 6
- Operator
- Redwood Acres Residential Home, Llc
Inspections & citations
6
reports on file
4
total deficiencies
3
Type A (actual harm)
Other visitMarch 19, 2026Type A1 deficiency
Plain-language summary
During the annual inspection on March 19, 2026, inspectors found that the facility houses a bedridden resident but does not have fire safety clearance to care for bedridden residents—a violation that was cited. The facility's physical plant, safety equipment, food supply, medications, and resident and staff files were otherwise in order, though the facility was also required to develop a plan for caring for bedridden residents.
View full inspector notes
On 3/19/2026, Licensing Program Analyst(LPA) John Calandra arrived at the facility to conduct the Annual 1-year required inspection. LPA Calandra was greeted by Agnes Abadicio, Caregiver and explained the purpose of the visit. Sally Victoriano, Administrator arrived later during the visit. LPA toured the physical plant. This is a 1-story building with 7 bedrooms, 3 bathrooms(6 for residents and 1 for staff), a kitchen, living room, dining room, and a backyard. All bedrooms had the required furniture and sufficient lighting. All bathrooms had the required anti-skid flooring, mats, and grab bars. The facility's fire alarms and carbon monoxide detectors were observed to be in working order. The facility's fire extinguishers were observed to be fully charged and last checked on 5/1/2025. The facility had the required 7 days of non perishables and 2 days of perishables. No food was expired. The facility's first aid kit had the required items. All sharp objects, soap, and detergent were observed to be locked and in-accessible to persons in care. LPA reviewed 5 resident files and 5 staff files. All were observed to be complete. However, according to R1's Physician's report/medical assessment, R1 is bedridden which the facility does not have fire clearance for. A Type A citation was issued for this deficiency. A Technical Violation was provided for not having a bedridden plan of operation. A review of Centrally Stored Medications indicated that medications for residents were properly labeled with instructions on dosage and times of day and matched the Centrally Stored Medication Records(CSMR) kept at the facility. Deficiencies are cited under the California Code of Regulations Title 22. Failure to correct the deficiencies by the POC due date may result in civil penalties. An exit interview was conducted. A copy of the report along with Appeal Rights were provided.
Regulation
(a) A licensee shall not operate a facility beyond the conditions and limitations specified on the license, including specification of the maximum number of persons who may receive services at any one time. An exception may be made in the case of catastrophic emergency when the licensing agency may make temporary exceptions to the approved capacity…
Inspector finding
Based on record review, the licensee has a resident whose Ambulatory status is listed as Bedridden and the Licensee does not have fire clearance for bedridden, which poses an immediate health, safety or personal rights risk to persons in care. POC Due Date: 03/20/2026 Plan of Correction 1 2 3 4 Licensee will be requesting fire clearance for bedridden and submit a plan of correction to the Department by the due date. Licensee will also speak to the power of attorney.
InspectionApril 4, 2025No deficiencies
Plain-language summary
A licensing official visited on April 4, 2025, to verify that the facility fixed a problem found during its March inspection: the facility had not completed required quarterly emergency drills and could not show documentation of them. The facility corrected this deficiency and provided the necessary documentation, and the issue was cleared.
View full inspector notes
On 4/4/2025, Licensing Program Analyst(LPA) John Calandra arrived at the facility to conduct a Plan of Correction(POC) visit in regards to a citation given to the facility during the Annual inspection conducted on 3/12/2025. LPA Calandra was greeted by Bienvenido Tabago, Caregiver and explained the purpose of the visit. On 3/12/2025, LPA Calandra cited the facility for Health and Safety Code 1569.695(c) for Emergency Plans. During the visit, the Licensee/Administrator was unable to provide documentation of their last quarterly emergency drill. The deficiency has been corrected and cleared. An exit interview was conducted. This report was reviewed with Bienvenido Tabago, Caregiver and a copy of the report left at the facility.
InspectionMarch 12, 2025Type B1 deficiency
Inspector: John Calandra
Plain-language summary
This was the facility's annual inspection on March 12, 2025, and the inspector found the building, grounds, safety equipment, food storage, and resident records all in good order. The facility received one violation for not having documentation that emergency drills had been conducted as required. No other issues were identified.
View full inspector notes
On 3/12/2025, Licensing Program Analyst(LPA) John Calandra arrived at the facility to conduct the Annual 1-year required inspection. LPA Calandra was greeted by Enrico "Eric" Victoriano, Caregiver and Masalina Victoriano, Administrator and explained the purpose of the visit. LPA toured the physical plant. This is a 1-story building with 7 bedrooms (6 for residents and 1 for staff) and 3 bathrooms, a living room, dining room, kitchen, and outdoor space/backyard. All bedrooms had the required furniture and sufficient lighting. No accessible bodies of water or hazards were observed in hallways or the backyard. The facility's fire alarms and Carbon Monoxide detector were observed to be in working order. The facility's first aid kit was observed to have all required items. The facility had the required 7 days of non perishables and 2 days of perishables on site. No food was expired. The facility was maintained at a comfortable temperature of 70 degrees Fahrenheit. The facility's hot water was measured between the required 105-120 degrees Fahrenheit. The facility's fire extinguishers were last serviced on 3/6/2024. All sharp objects, poisons, and detergents were observed to be locked and in-accessible to persons in care. LPAs reviewed 5 resident records and 5 staff files. All were observed to be complete. This facility does not handle cash for residents. A review of Centrally stored medications indicated that medications for residents were properly labeled with instructions on dosage and times of day and matched the Centrally Stored Medication records kept at the facility. A Type B Violation was provided for not having documentation of the facility's last emergency drill. An exit interview was conducted. This report was reviewed with Masalina Victoriano, Administrator and a copy of the report left at the facility.
Regulation
HSC 1569.695(c): Emergency Plans: A facility shall conduct a drill at least quarterly for each shift. The type of emergency covered in a drill shall vary from quarter to quarter, taking into account different emergency scenarios. An actual evacuation of residents is not required during a drill. While a facility may provide an opportunity for reside…
Inspector finding
Based on document review, the licensee could not provide documentation of their last quarterly emergency drill, which poses/posed a potential health, safety or personal rights risk to persons in care. POC Due Date: 04/02/2025 Plan of Correction 1 2 3 4 Licensee/Administrator to schedule an emergency drill and provide documentation to the Department by the Plan of Correction due date.
Other visitMarch 20, 2024No deficiencies
Inspector: Jaime Vado
Plain-language summary
This facility had its required annual inspection, with a focus on safety and cleanliness. The inspector found the building in good condition—kitchen and bathrooms clean, medications and hazardous items properly locked away, fire safety equipment in place, and resident rooms clean and well-supplied. No violations were found, though the inspector plans to return later to review the facility's records and files.
View full inspector notes
On this day, Licensing Program Analyst (LPA) Jaime Vado conducted an unannounced required 1 year annual inspection visit. LPA met with caregiver Carlos Ordonez and explained the purpose of today's visit. This is a one level facility. Annual Fees are current. The physical plant was toured inside and outside to ensure the safety of the residents. LPA observed the facility kitchen which is clean and observed appliances are in good repair. Knives are stored in the kitchen locked below the kitchen sink and according to the second caregiver on site, Agnes Abadicio, they also lock knives in the garage. Cleaning solutions are also locked below resident bathroom sink and in the garage. Perishable and non-perishable food items are observed as in place. LPA observed the medications as in place and locked in a cabinet in the kitchen. First aid kit is observed as complete with required items stored in the garage adjacent to the kitchen. LPA observed that the facility is equipped with fire extinguishers, smoke detectors, and carbon monoxide detectors that are placed through out the facility. Extinguishers were observed to have been inspected on 05/22/23. Central heating system is locked in hallway closet. PPE and additional food supplies are observed as in place in the garage. Laundry area is also observed as fully operational located in the garage. Emergency exit routes are observed inside and outside to be free and clear of obstructions. Water temperature was measured at 105F. LPA observed several resident rooms at random and all rooms appeared clean, free of odors, and contained all the required furniture per regulatory recommendations. COVID PPE and resident incontinence supplies are observed in place as well as resident linens being stored in resident rooms. This annual inspection be continued at a later date to check facility on site records and files. Report is reviewed with Carlos. No citations issued.
ComplaintDecember 8, 2022No deficiencies
Inspector: Jaime Vado
Plain-language summary
A state licensing analyst visited the facility to resolve a deficiency from a 2022 inspection and delivered an amended citation to the administrator. No new violations were found during this visit. The facility corrected the previous issue.
View full inspector notes
On this day Licensing Program Analyst (LPA) Jaime Vado conducted an unannounced case management visit to amend a deficiency cited on 07/01/2022 and deliver the amended citation. LPA met with caregiver Carlos Ordonez and explained the purpose of today's visit. LPA edited and delivered the amended LIC809D dated 07/01/2022 via email to the administrator Anna Sarmiento. LPA discussed the amended LIC809 with Anna via telephone. No citations issued. Report is reviewed with Anna via telephone.
Other visitJuly 1, 2022Type A2 deficiencies
Inspector: Jaime Vado
Plain-language summary
During a follow-up visit on July 1, 2022, inspectors found that the facility had two caregivers on staff who should not have been there: one whose employment had ended in December 2021 but was still listed as working at the facility, and another who had not completed required fingerprint clearance. The facility was assessed a civil penalty of $200 for this violation.
View full inspector notes
On July 1, 2022 Licensing Program Analyst (LPA) Jaime Vado conducted an unannounced case management deficiency visit as a result of complaint closure investigation. LPA met with caregiver Carlos Ordonez and explained the purpose of this case management visit. Around 10am LPA met with licensee Anna Sarmiento and Enrico Victoriano. It was found during a complaint investigation 3/24/2022 that a staff person (S1) is not associated to the facility showing employment was discontinued on 12/24/2021. Another staff person (S2) is not fingerprint cleared and associated to the facility. LPA reviewed the staff roster with the licensee and confirmed that both caregivers are not associated to the facility at this time. This violation results in a civil penalty of $100 per person. $100 x 2 staff = $200 Report is reviewed with Enrico Vicoriano. Appeal rights provided.
Regulation
All individuals subject to a criminal record review pursuant to Health and Safety Code Section 1569.17(b) shall prior to working, residing or volunteering in a licensed facility: (2) Request a transfer of a criminal record clearance as specified in Section 87355(c)
Inspector finding
This requirement was not met as evidenced by: Based on records review, licensee failed to request a transfer of criminal record clearance for S1 and S2 which poses an immediate health and safety risk to clients in care. It is confirmed that S1 and S2 are not associated to the facility on this day 7/1/2022.
Regulation
(e) All individuals subject to a criminal record review pursuant to Health and Safety Code Section 1569.17(b) shall prior to working, residing or volunteering in a licensed facility: (1) Obtain a California clearance or a criminal record exemption as required by the Department
Inspector finding
This requirement was not met as evidenced by: Based on records review, licensee failed to obtain a criminal record clearance for S2 which poses an immediate health and safety risk to clients in care. It is confirmed that S2 does not have a criminal record clearance on this day 7/1/2022.
Federal summary
CMS Care CompareNot a CMS-certified facility
California RCFEs (residential care facilities for the elderly) are licensed by the state, not by CMS. CMS data only applies to skilled nursing facilities or to CCRCs that operate a licensed SNF wing.
Family reviews
No reviews yet — be the first to share your experience
No published reviews yet. Use the button above to share your experience.