Friendly Acres Elderly Home
RCFE
A Residential Care Facility for the Elderly (RCFE) is a non-medical residential care home licensed by California CDSS under Health & Safety Code §1560. Residents receive assistance with daily living activities such as bathing, dressing, meals, and medication management in a home-like setting. RCFEs are not hospitals or skilled nursing facilities — they do not provide round-the-clock medical care.
3526 Page Street · Redwood City, 94063
Quick facts
Quality snapshot
Updated April 25, 2026Compared to 214 California RCFE facilities of similar size, over the last 36 months.
Source: California Department of Social Services, Community Care Licensing Division. View raw inspection records →
Quality grade· click to show how this was calculated
Severity7thWeighted citations per bed
Repeats100thRepeat deficiencies as share of total
Frequency11thDeficiencies per inspection
Tick mark at 50% = peer median · higher percentile = better facility
Quality grade· click to show how this was calculated
Weighted citations per bed
Repeat deficiencies as share of total
Deficiencies per inspection
Tick mark at 50% = peer median · higher percentile = better facility
Friendly Acres Elderly Home scores D. Better than 39% of comparable California RESIDENTIAL CARE ELDERLY facilities. Severity: bottom 7%. Repeats: top 0%. Frequency: bottom 11%.
Each metric is converted to a 0–100 percentile within the peer set (higher = better). The composite grade averages all four. Peer set: CA / rcfe_general / small beds (214 facilities).
Citation severity over time
↓ improvingWeighted severity score per month · 24 months
Weighted score (24mo)
105
Last citation
Aug 25
Finding distribution
14 total · 36 monthsScope × Severity (CMS A–L)
The rules that apply to this facility
California Title 22 requirements for this facility, with the specific regulation and a suggested question for each.
What training are all staff required to complete?22 CCR §87411
All direct-care staff must complete:
- 10 hours initial training within the first four weeks of employment.
- 4 hours annual in-service every year thereafter.
- Administrator certificate from a CDSS-approved program — 80 hours for first-time, 40 hours renewal every 2 years.
Ask on tour: Ask when the last staff training was completed and how it's tracked.
How many staff must be on duty overnight?22 CCR §87415
Based on 6 licensed beds:
One qualified staff member must be on call and physically on premises at all times overnight.
Violation pattern to watch for:A facility that documents a staff member as "on call" but with that person physically off-site — when the law requires on-premises presence — is in violation of this section.
Ask on tour: Ask the facility to walk you through their overnight staffing plan and confirm whether on-call staff are on premises or off-site.
What health conditions can this facility legally accept or refuse?22 CCR §87612–87615
Restricted — allowed with physician order + care plan
- Supplemental oxygen
- Insulin and injectable medications
- Indwelling or intermittent catheters
- Colostomy / ileostomy
- Stage 1 and Stage 2 pressure injuries
- Wound care (non-complex)
- Incontinence
- Contractures
Prohibited — facility must refuse or discharge
- Stage 3 or Stage 4 pressure injuries
- Feeding tubes (PEG, NG, or J-tube)
- Tracheostomies
- Active MRSA or communicable infections requiring isolation
- 24-hour skilled nursing needs
- Total ADL dependence with inability to communicate needs
A hospice waiver (HSC §1569.73) can allow continued care for residents on hospice who would otherwise fall into a prohibited category.
Ask on tour: Ask whether your loved one's specific care needs are restricted or prohibited, and what the facility's process is if needs change after admission.
What must this facility report to the state — and how fast?22 CCR §87211 / WIC §15630
- ImmediateElopement, fire, epidemic outbreak, or poisoningImmediately
- 2 hoursAbuse with serious bodily injury2-hour phone report + 2-hour written report — to the California Department of Social Services (CDSS), Adult Protective Services, and law enforcement
- 24 hrsAbuse without serious bodily injuryWithin 24 hours
- Next dayDeath of a residentPhone by next working day; written within 7 days
- Next dayInjury requiring medical treatment beyond first aidPhone by next working day; written within 7 days
- WrittenBankruptcy, foreclosure, eviction, or utility shutoff noticeWritten notice to CDSS and residents — $100/day penalty (max $2,000) for failure
Your enforcement lever:Incidents that aren't reported on time are themselves a separate violation. If you believe a reportable event wasn't filed, you can submit a complaint directly to the California Department of Social Services (CDSS).
How does CDSS enforce these rules?22 CCR §87755–87777 / HSC §1569.58
- 1Notice of DeficiencyWritten citation with a correction deadline. Facility must submit a Plan of Correction.
- 2Civil PenaltyStarts at $50/day for non-serious; $150/day for serious deficiencies — immediately, with no grace period. Repeats escalate to $150 first day + $50/day, then $1,000 first day + $100/day.
- 3Suspension of AdmissionsFacility cannot accept new residents until violations are corrected.
- 4Temporary Suspension or RevocationEmergency suspension for imminent danger; full revocation after administrative hearing.
- 5Exclusion OrderAdministrator and operator can be barred from all CDSS-licensed facilities — not just this one.
See how these rules have been applied to this specific facility:
View state inspection record and citationsState records
California Dept. of Social Services · Community Care Licensing- License number
- 415600197
- License type
- RESIDENTIAL CARE ELDERLY
- License status
- LICENSED
- License expires
- Not yet indexed
- Licensed beds
- 6
- Operator
- Franco, Kalaita Tavake
Inspections & citations
4
reports on file
14
total deficiencies
9
Type A (actual harm)
Other visitAugust 6, 2025Type A10 deficiencies
Plain-language summary
During an unannounced annual inspection on August 6, 2025, inspectors found that common areas had dirt on floors and spider webs on walls with ants throughout the facility, staff lacked required CPR certification (resulting in a $250 penalty for a repeat violation), the administrator did not have a required administrator license, sharps and medications were unlocked and accessible to residents, and resident files were incomplete. Smoke and carbon monoxide detectors worked properly, fire safety equipment was maintained, and medication logs were accurate. The facility was issued citations for these deficiencies and must correct them or face additional penalties.
View full inspector notes
On August 6, 2025, Licensing Program Analyst (LPA) Komal Curley conducted an unannounced annual inspection. LPA met with Administrator, Kalaita Franco and Caregiver, Michael Alvis and explained the purpose of the visit. LPAs toured the physical plant. The facility is a single story with three resident bedrooms; two private rooms and one shared room, and one staff room. There are two full bathrooms observed. Common areas observed had dirt on the floor, spider webs on the walls, and ants were observed throughout the facility. All bedrooms had sufficient furniture, lighting, and ventilation. No accessible bodies of water or other hazards were observed. The smoke and carbon monoxide detectors were operational. The fire extinguisher was fully charged. The hot water was measured at 123-127 degrees F. A comfortable temperature is maintained. Resident files and two staff records were reviewed. Staff records did not have required trainings. Resident files were not current and complete. The medication logs are accurate and up to date. Kitchen faucet was observed not on good working condition. 2-days perishables and 7-day non-perishables were present. Staff did not have CPR and administrator does not have her administrator license. A civil penalty of $250 is being issued today for not having CPR as this same citation was issued within 12 months. Sharps, chemicals, and medications were all unlocked and accessible to residents in care. Deficiencies are cited under the California Code of Regulations, Title 22, cited on the LIC 809-D. Failure to correct the deficiencies may result in civil penalties. This report was reviewed with the caregiver and a copy of the report along with appeal rights left at the facility.
Regulation
(a) Except as specified in subsection (b), the licensee shall ensure that disinfectants, cleaning solutions, poisonous substances, knives, matches, tools, sharp objects, and other similar items which could pose a danger to residents are in locked storage and are not left unattended if outside the locked storage.
Inspector finding
Based on observations, LPA observed chemicals and sharps unlocked and accessible to residents in care which poses an immediate health, safety or personal rights risk to persons in care. POC Due Date: 08/07/2025 Plan of Correction 1 2 3 4 Caregiver immediately locked the sharps and chemicals in LPAs prescense. Administrator shall ensure all chemicals and sharps are locked at all times.
Regulation
(c)The facility shall employ, and the administrator shall schedule, a sufficient number of staff members to do all of the following: (3) Ensure that at least one staff member who has cardiopulmonary resuscitation (CPR) training and first aid training is on duty and on the premises at all times. This paragraph shall not be construed to require staf…
Inspector finding
Based on record review, 2/2 of the staff did not have CPR training which poses an immediate health, safety or personal rights risk to persons in care. POC Due Date: 08/07/2025 Plan of Correction 1 2 3 4 Licensee/Administrator and caregiver shall enroll in CPR training class and provide LPA a copy of enrollement. Once completed, Licensee/Administrator shall submit a copy of CPR completion.
Regulation
(c)The facility shall employ, and the administrator shall schedule, a sufficient number of staff members to do all of the following: (4) Ensure that the facility is clean, safe, sanitary, and in good repair at all times.
Inspector finding
Based on observations, LPA observed webs on the walls and furniture, observed dirt on the carpet, observed the kitchen faucet not in good working condition, observed the hallway light not working, and observed ants in the bathroom which poses an immediate health, safety or personal rights risk to persons in care. POC Due Date: 08/07/2025 Plan of Correction 1 2 3 4 Licensee/ Administrator shall submit a plan in writing on how to ensure the dirt on the floor and webs on the walls will be cleaned…
Regulation
(a) All residential care facilities for the elderly shall meet the following training requirements, as described in Section 1569.625, for all direct care staff:
Inspector finding
Based on record review, the administrator or caregiver were unable to provide any training records which poses an immediate health, safety or personal rights risk to persons in care. POC Due Date: 08/07/2025 Plan of Correction 1 2 3 4 Licensee/Administrator and the caregiver shall ensure the training requirements are met and provided to LPA. Licensee/administrator shall do training with caregiver and ensure that documentation is remained in personnel files.
Regulation
(h) The following requirements shall apply to medications which are centrally stored: (2) Centrally stored medicines shall be kept in a safe and locked place that is not accessible to persons other than employees responsible for the supervision of the centrally stored medication.
Inspector finding
Based on observations, LPA observed medication cabinet to be unlocked and accessible to residents which poses an immediate health, safety or personal rights risk to persons in care. POC Due Date: 08/07/2025 Plan of Correction 1 2 3 4 Caregiver immediately locked medication in LPAs presence. Licensee/administrator shall ensure all medications are locked at all times
Regulation
(a) All facilities shall have a qualified and currently certified administrator. The licensee and the administrator may be one and the same person. The administrator shall have sufficient freedom from other responsibilities and shall be on the premises a sufficient number of hours to permit adequate attention to the management and administration of…
Inspector finding
Based on interview and record review, there is no qualified and currently certified administrator which poses an immediate health, safety or personal rights risk to persons in care. POC Due Date: 08/07/2025 Plan of Correction 1 2 3 4 Licensee/administrator shall apply for administrator re-certification and provide LPA proof
Regulation
(b) The following food service requirements shall apply: (27) All kitchen areas shall be kept clean and free of litter, rodents, vermin and insects.
Inspector finding
Based on observations, LPA observed ants on the kitchen floor which poses/posed a potential health, safety or personal rights risk to persons in care. POC Due Date: 08/13/2025 Plan of Correction 1 2 3 4 Licensee/administrator shall reach out to third-party vendor to treat the ant. A proof of email shall be submitted to LPA with a plan for treatment
Regulation
(a) The licensee shall ensure that a separate, complete, and current record is maintained for each resident in the facility or in a central administrative location readily available to facility staff and to licensing agency staff.
Inspector finding
Based on record reviewed, resident records were not complete and current which poses/posed a potential health, safety or personal rights risk to persons in care. POC Due Date: 08/13/2025 Plan of Correction 1 2 3 4 Licensee/administrator shall audit all resident files and ensure all resident files are complete and current.
Regulation
(c) A facility shall conduct a drill at least quarterly for each shift. The type of emergency covered in a drill shall vary from quarter to quarter, taking into account different emergency scenarios. An actual evacuation of residents is not required during a drill. While a facility may provide an opportunity for residents to participate in a drill,…
Inspector finding
Based on record reviewed, facility has not been conducting emergency drills which poses/posed a potential health, safety or personal rights risk to persons in care. POC Due Date: 08/13/2025 Plan of Correction 1 2 3 4 Licensee/administrator shall conduct an emergency drill by 8/13/25 and provide LPA proof of completion. Licensee/administrator shall also submit a plan on how to ensure drills are being conducted quarterly.
Regulation
(e) Water supplies and plumbing fixtures shall be maintained as follows: (2) Faucets used by residents for personal care such as shaving and grooming shall deliver hot water. Hot water temperature controls shall be maintained to automatically regulate the temperature of hot water used by residents to attain a temperature of not less than 105 degre…
Inspector finding
Based on observations, water temperature throughout the facility was between 123-127 degrees F which poses/posed a potential health, safety or personal rights risk to persons in care. POC Due Date: 08/13/2025 Plan of Correction 1 2 3 4 Licensee/administrator to adjust water heater and provide LPA photos/videos of water temperature throughout the facility to be between 105-120 degrees F
InspectionAugust 30, 2024No deficiencies
Inspector: Kiran Jain
Plain-language summary
State inspectors visited the facility on August 30, 2024 to check whether problems found during an earlier inspection on August 22, 2024 had been fixed. The facility had corrected all of the deficiencies by the time of this follow-up visit.
View full inspector notes
On August 30, 2024 Licensing Program Analysts(LPAs) Grace Donato and Kiran Jain arrived at the facility to conduct a Plan of Correction(POC) visit with regards to citations given to the facility on 8/22/2024. LPAs met with Kalaita Franco, Administrator & Michael Alvis, cargiver and explained the purpose of the visit. As of today, 8/30/2024, deficiencies have been cleared. Report is reviewed and copy is provided.
Other visitAugust 22, 2024Type A4 deficiencies
Inspector: Kiran Jain
Plain-language summary
During a routine annual inspection on August 22, 2024, inspectors found the facility well-maintained and clean with safe conditions, accurate medication records, and proper food storage, but identified several documentation issues including missing admission paperwork for one resident, staff lacking current first aid training, and an administrator without current certification—inspectors also noted that kitchen knives were not locked, which the facility secured immediately during the visit. The facility was given a technical violation and must correct these deficiencies to avoid potential penalties.
View full inspector notes
On August 22, 2024, Licensing Program Analysts (LPAs) Grace Donato and Kiran Jain arrived unannounced at the facility to complete the Annual inspection. LPAs met with Michael Alvis and explained the purpose of the visit. LPAs toured the physical plant. The facility is a single story, well maintained and clean house. All common areas including the living room, dining room, and backyard were observed to be in good condition. All bedrooms had sufficient furniture, lighting, and ventilation. No accessible bodies of water or other hazards were observed. The smoke and carbon monoxide detectors were operational. The fire extinguisher was fully charged and last serviced on November 2023. The hot water was measured at 106 degrees Fahrenheit. Room temperature was at 76 degrees F. Three resident files and two staff records were reviewed. The medication logs are accurate and up to date. The kitchen is clean and well-organized. Food supplies are adequate and stored properly, with no expired items observed. Based on records review, 3 out of 3 residents have Needs and Services Appraisals, 1 out of 3 residents doesn’t have Admission Agreement. 2 out of 2 staff members don't have an updated 1st Aid training. Administrator doesn't have current Admin certification. A Technical Violation was given due to the Knives not being locked. Caregiver immediately locked the knives. Deficiencies are cited under the California Code of Regulations, Title 22, cited on the LIC 809-D. Failure to correct the deficiencies may result in civil penalties. An exit interview was conducted. This report was reviewed with the caregiver and a copy of the report along with appeal rights left at the facility.
Regulation
(c)The facility shall employ, and the administrator shall schedule, a sufficient number of staff members to do all of the following: (3) Ensure that at least one staff member who has cardiopulmonary resuscitation (CPR) training and first aid training is on duty and on the premises at all times. This paragraph shall not be construed to require staf…
Inspector finding
Based on record review, the licensee did not comply with the section cited above due to 2 out of 2 staff members don't have an updated 1st Aid training, which poses an immediate health, safety or personal rights risk to persons in care. POC Due Date: 08/30/2024 Plan of Correction 1 2 3 4 Licensee to schedule training for 1st Aid. License to submit by POC due to date.
Regulation
(a) The pre-admission appraisal shall be updated, in writing as frequently as necessary to note significant changes and to keep the appraisal accurate. The reappraisals shall document changes in the resident's physical, medical, mental, and social condition. Significant changes shall include but not be limited to:
Inspector finding
Based on record review 3 out of 3 residents don't have Needs and Services Appraisals, which poses an immediate health, safety or personal rights risk to persons in care. POC Due Date: 08/30/2024 Plan of Correction 1 2 3 4 Licensee to update residen'ts Needs and Services Appraisals. License to submit by POC due to date.
Regulation
(c) Admission agreements shall be signed and dated, acknowledging the contents of the document, by the resident or the resident's representative, if any, and the licensee or the licensee's designated representative no later than seven days following admission. Attachments to the agreement may be utilized as long as they are also signed and dated as…
Inspector finding
Based on record review 1 out of 3 residents didn't have Admission Agreement, which poses/posed a potential health, safety or personal rights risk to persons in care. POC Due Date: 08/30/2024 Plan of Correction 1 2 3 4 Licensee to update resident's file to contain Admissions Agreement. Licensee to submit by POC due date.
Regulation
(d) The licensee shall maintain documentation that an administrator has met the certification requirements specified in Section 87406, Administrator Certification Requirements or the recertification requirements in Section 87407, Administrator Recertification Requirements.
Inspector finding
Based on record review Administrator doesn't have current certification, which poses an immediate health, safety or personal rights risk to persons in care. POC Due Date: 08/30/2024 Plan of Correction 1 2 3 4 Licensee to start applying for Admin re-certification.
InspectionNovember 8, 2023No deficiencies
Inspector: Jaime Vado
Plain-language summary
During a follow-up visit on this day, inspectors found that the facility had not corrected four violations cited in an October 2023 inspection: personnel records were not properly maintained, resident records were incomplete or not readily available, staff had not received required first aid training, and the administrator lacked current required certification. The facility is being assessed ongoing daily civil penalties until these violations are corrected. The administrator and a caregiver were provided with copies of the inspection report and informed of their appeal rights.
View full inspector notes
On this day LPA Vado conducted an unannounced case management - deficiencies visit in order to observe and clear citations issued on a previous annual visited conducted on 10/14/2023. LPA Vado met with administrator Kalaita Franco then caregiver Mike Alvis. LPA explained the purpose of today's visit. On this day the following citations were are not completed per observations and interviews conducted. Ongoing civil penalties are being issued on this day for each citation that has not been cleared. Civil penalties are ongoing until corrected. " 87412(a ) - The licensee shall ensure that personnel records are maintained on the licensee, administrator and each employee. Each personnel record shall contain the following information: " Civil penalty assessed from 10/31/2023 through 11/08/2023 at $100 a day = $900 - Penalty is ongoing until corrected. " 87506(a) - The licensee shall ensure that a separate, complete, and current record is maintained for each resident in the facility or in a central administrative location readily available to facility staff and to licensing agency staff." Civil penalty assessed from 10/31/2023 through 11/08/2023 at $100 a day = $900 - Penalty is ongoing until corrected. " 80075(f) - (f) Staff responsible for providing direct care and supervision shall receive training in first aid from persons qualified by agencies including but not limited to the American Red Cross." Civil penalty assessed from 10/24/2023 through 11/08/2023 at $100 a day = $1600 - Penalty is ongoing until corrected. Continued on next page... 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 Page 2 - LIC809 - Case Management Deficiencies " 87405(a) Administrator - Qualifications and Duties. All facilities shall have a qualified and currently certified administrator." Civil penalty assessed from 10/17/2023 through 11/08/2023 at $100 a day = $2300 - Penalty is ongoing until corrected. This report is reviewed with both Mike Alvis and the administrator Kalaita Franco. Copy of this report is provided on this day. Appeal rights are provided on this day.
Federal summary
CMS Care CompareNot a CMS-certified facility
California RCFEs (residential care facilities for the elderly) are licensed by the state, not by CMS. CMS data only applies to skilled nursing facilities or to CCRCs that operate a licensed SNF wing.
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