Five Star Care Home
RCFE
A Residential Care Facility for the Elderly (RCFE) is a non-medical residential care home licensed by California CDSS under Health & Safety Code §1560. Residents receive assistance with daily living activities such as bathing, dressing, meals, and medication management in a home-like setting. RCFEs are not hospitals or skilled nursing facilities — they do not provide round-the-clock medical care.
416 Lanyard Drive · Redwood City, 94065
Quick facts
Quality snapshot
Updated April 25, 2026Compared to 214 California RCFE facilities of similar size, over the last 36 months.
Source: California Department of Social Services, Community Care Licensing Division. View raw inspection records →
Quality grade· click to show how this was calculated
Severity17thWeighted citations per bed
Repeats100thRepeat deficiencies as share of total
Frequency9thDeficiencies per inspection
Tick mark at 50% = peer median · higher percentile = better facility
Quality grade· click to show how this was calculated
Weighted citations per bed
Repeat deficiencies as share of total
Deficiencies per inspection
Tick mark at 50% = peer median · higher percentile = better facility
Five Star Care Home scores C−. Better than 42% of comparable California RESIDENTIAL CARE ELDERLY facilities. Severity: bottom 17%. Repeats: top 0%. Frequency: bottom 9%.
Each metric is converted to a 0–100 percentile within the peer set (higher = better). The composite grade averages all four. Peer set: CA / rcfe_general / small beds (214 facilities).
Citation severity over time
↓ improvingWeighted severity score per month · 24 months
Weighted score (24mo)
45
Last citation
Jul 25
Finding distribution
8 total · 36 monthsScope × Severity (CMS A–L)
The rules that apply to this facility
California Title 22 requirements for this facility, with the specific regulation and a suggested question for each.
What training are all staff required to complete?22 CCR §87411
All direct-care staff must complete:
- 10 hours initial training within the first four weeks of employment.
- 4 hours annual in-service every year thereafter.
- Administrator certificate from a CDSS-approved program — 80 hours for first-time, 40 hours renewal every 2 years.
Ask on tour: Ask when the last staff training was completed and how it's tracked.
How many staff must be on duty overnight?22 CCR §87415
Based on 6 licensed beds:
One qualified staff member must be on call and physically on premises at all times overnight.
Violation pattern to watch for:A facility that documents a staff member as "on call" but with that person physically off-site — when the law requires on-premises presence — is in violation of this section.
Ask on tour: Ask the facility to walk you through their overnight staffing plan and confirm whether on-call staff are on premises or off-site.
What health conditions can this facility legally accept or refuse?22 CCR §87612–87615
Restricted — allowed with physician order + care plan
- Supplemental oxygen
- Insulin and injectable medications
- Indwelling or intermittent catheters
- Colostomy / ileostomy
- Stage 1 and Stage 2 pressure injuries
- Wound care (non-complex)
- Incontinence
- Contractures
Prohibited — facility must refuse or discharge
- Stage 3 or Stage 4 pressure injuries
- Feeding tubes (PEG, NG, or J-tube)
- Tracheostomies
- Active MRSA or communicable infections requiring isolation
- 24-hour skilled nursing needs
- Total ADL dependence with inability to communicate needs
A hospice waiver (HSC §1569.73) can allow continued care for residents on hospice who would otherwise fall into a prohibited category.
Ask on tour: Ask whether your loved one's specific care needs are restricted or prohibited, and what the facility's process is if needs change after admission.
What must this facility report to the state — and how fast?22 CCR §87211 / WIC §15630
- ImmediateElopement, fire, epidemic outbreak, or poisoningImmediately
- 2 hoursAbuse with serious bodily injury2-hour phone report + 2-hour written report — to the California Department of Social Services (CDSS), Adult Protective Services, and law enforcement
- 24 hrsAbuse without serious bodily injuryWithin 24 hours
- Next dayDeath of a residentPhone by next working day; written within 7 days
- Next dayInjury requiring medical treatment beyond first aidPhone by next working day; written within 7 days
- WrittenBankruptcy, foreclosure, eviction, or utility shutoff noticeWritten notice to CDSS and residents — $100/day penalty (max $2,000) for failure
Your enforcement lever:Incidents that aren't reported on time are themselves a separate violation. If you believe a reportable event wasn't filed, you can submit a complaint directly to the California Department of Social Services (CDSS).
How does CDSS enforce these rules?22 CCR §87755–87777 / HSC §1569.58
- 1Notice of DeficiencyWritten citation with a correction deadline. Facility must submit a Plan of Correction.
- 2Civil PenaltyStarts at $50/day for non-serious; $150/day for serious deficiencies — immediately, with no grace period. Repeats escalate to $150 first day + $50/day, then $1,000 first day + $100/day.
- 3Suspension of AdmissionsFacility cannot accept new residents until violations are corrected.
- 4Temporary Suspension or RevocationEmergency suspension for imminent danger; full revocation after administrative hearing.
- 5Exclusion OrderAdministrator and operator can be barred from all CDSS-licensed facilities — not just this one.
See how these rules have been applied to this specific facility:
View state inspection record and citationsState records
California Dept. of Social Services · Community Care Licensing- License number
- 415201625
- License type
- RESIDENTIAL CARE ELDERLY
- License status
- LICENSED
- License expires
- Not yet indexed
- Licensed beds
- 6
- Operator
- Melkonyan, Evelina
Inspections & citations
2
reports on file
8
total deficiencies
3
Type A (actual harm)
InspectionJuly 18, 2025Type A6 deficiencies
Plain-language summary
During an unannounced annual inspection on July 18, 2025, inspectors found the facility clean, well-maintained, and properly equipped with safety features like working fire extinguishers and carbon monoxide monitors; however, they cited a deficiency because medications, sharps, and chemicals were stored unlocked and accessible to residents. The facility was otherwise in good order with adequate food supplies, comfortable temperature and lighting, and current emergency procedures.
View full inspector notes
On July 18, 2025, Licensing Program Analyst (LPA) Komal Charitra conducted an unannounced annual inspection. LPA met with Caregiver, Rolly Bautista and explained the purpose of the visit. LPA toured the facility inside and outside including all of resident rooms, common areas & kitchen. The indoor and outdoor passageway was free of obstruction. No accessible bodies of water of fire safety hazards observed. This is a single story facility. There are six resident bedrooms and one staff bedroom. All resident rooms were observed to be clean and odor-free with half bathrooms. LPA observed two full bathrooms equipped with grab bars, non-skid mats, and in good repair. Water temperature throughout the facility measured between 107-110 degrees F. Extra linen was observed to be present. First aid kit was observed to be complete. Dining room was observed free from tripping hazards. A comfortable temperature is maintained and lighting is sufficient for comfort. LPA observed seven day non-perishables but not two day perishables. Medications, sharps, and chemicals were observed unlocked an accessible to residents in care. Carbon monoxide monitors are working properly. All fire extinguishers have been checked and current as of March 2025. Emergency drills are being conducted every three month. LPA reviewed 5 resident records and 5 staff records. Medication review was done and all medications are accounted for. Based on observation, deficiency is cited under California Code of Regulations, Title, 22 cited on the LIC 809D. Failure to correct the deficiencies may result in additional civil penalties. This report is reviewed and discussed with the Administrator. A copy of this report and the appeal rights were provided.
Regulation
(a) Except as specified in subsection (b), the licensee shall ensure that disinfectants, cleaning solutions, poisonous substances, knives, matches, tools, sharp objects, and other similar items which could pose a danger to residents are in locked storage and are not left unattended if outside the locked storage.
Inspector finding
Based on observations, LPA observed the medications, sharps and chemicals unlocked and accessible to residents in care which poses an immediate health, safety or personal rights risk to persons in care. POC Due Date: 07/19/2025 Plan of Correction 1 2 3 4 Administrator shall purchase new locks and provide LPA a copy of receipt. In addition, administrator shall submit photos of the new locks places on the cabinets/drawers.
Regulation
(b) The following food service requirements shall apply: (25) Soaps, detergents, cleaning compounds or similar substances shall be stored in areas separate from food supplies.
Inspector finding
Based on observations, LPA observed chemicals in a cabinet with food in the garage which poses an immediate health, safety or personal rights risk to persons in care. POC Due Date: 07/19/2025 Plan of Correction 1 2 3 4 Administrator shall remove all the chemicals and place them in a cabinet away from food and food supplies and send LPA a photo of the cabinet.
Regulation
(a) Prior to a person's acceptance as a resident, the licensee shall obtain documentation of a medical assessment, signed by a licensed medical professional acting within the scope of their practice and made within the last year, to be kept in the resident's record.
Inspector finding
Based on residents file reviewed, LPA observed one resident (R1) to not have a physician's report in the file which poses an immediate health, safety or personal rights risk to persons in care. POC Due Date: 07/19/2025 Plan of Correction 1 2 3 4 Administrator shall submit documentation to LPA showing that the facility reached out to R1's physician to obtain a copy of a physician's report for R1 or schedule an appointment for R1 to get a new physician's report.
Regulation
(b) The following food service requirements shall apply: (26) Supplies of nonperishable foods for a minimum of one week and perishable foods for a minimum of two days shall be maintained on the premises.
Inspector finding
Based on observations, facility does not have a two day supply of perishables which poses/posed a potential health, safety or personal rights risk to persons in care. POC Due Date: 07/25/2025 Plan of Correction 1 2 3 4 Administrator to submit a plan to LPA on how to ensure the facility has a supply of 2-days perishables and 7-days non-perishable at all times. Plan should include shopping more often if needed.
Regulation
(b) Each resident's record shall contain at least the following information: (15) The admission agreement and pre-admission appraisal, specified in Sections 87507, Admission Agreements and 87457, Pre-admission Appraisal.
Inspector finding
Based on 5/5 resident record reviewed,, 5/5 resident files reviewed did not have signed pre-admissions appraisal which poses/posed a potential health, safety or personal rights risk to persons in care. POC Due Date: 07/25/2025 Plan of Correction 1 2 3 4 Administrator shall also have all residents and responsible parties sign the pre-admissions appraisal and send LPA copies of all signed and completed documents by 7/18/25
Regulation
87506 Resident Records : (a) The licensee shall ensure that a separate, complete, and current record is maintained for each resident in the facility or in a central administrative location readily available to facility staff and to licensing agency staff.
Inspector finding
Based on 5/5 resident records reviewed, the service plans were not completed and were not signed by residents/resident's responsible party which poses/posed a potential health, safety or personal rights risk to persons in care. POC Due Date: 07/25/2025 Plan of Correction 1 2 3 4 Administrator shall complete all service plans and have residents or their responsible parties sign and date them. Administrator to send LPA copies of all signed and completed documents by 7/18/25
InspectionJune 17, 2024Type B2 deficiencies
Inspector: Jaime Vado
Plain-language summary
During a routine annual infection control inspection on June 10, 2024, inspectors found the facility's physical plant, kitchen, safety equipment, and resident rooms to be clean and well-maintained, but identified that resident files were incomplete with outdated physician reports and staff did not have current first aid certification on file. The administrator's certificate had expired in December 2022, though renewal was pending. These documentation gaps resulted in a citation for potential health and safety risk, and the facility was given until June 24, 2024 to submit updated required forms.
View full inspector notes
On 06/10/2024, Licensing Program Analyst (LPA) Jaime Vado conducted an unannounced infection control annual inspection. LPA met with caregiver Lorna Torres and explained the purpose of today's visit. There is 1 staff present and 6 residents present. 5 of the residents are still in bed but one is awake and interacting freely in the facility. A second caregiver is on duty as well but is picking up resident medications per Lorna. LPA was allowed entry into the facility. This is a single level facility. Annual fees are current. The physical plant was toured inside and outside to ensure the safety of the residents. LPA observed the facility kitchen which is clean and observed appliances are in good repair. Knives are stored and locked in the kitchen in a drawer adjacent to the stove top. Medications are also locked in the kitchen in a cabinet. Perishable and non-perishable food items are observed as in place. There are additional refrigerators and freezers in the garage areas which also carry additional food supplies. First aid kit is observed as complete with required items. LPA observed that there is one fire extinguisher in place in the dining room last inspected 03/28/2024, smoke detector/carbon monoxide detectors are observed in place through out the facility, and central heating/cooling system. PPE and additional food supplies are observed as in place. Laundry area is also observed as fully operational located in the garage area. Emergency exit routes are observed inside and outside to be free and clear of obstructions. Water temperature was measured at 107F. Shower floor uses non-skid mat when shower is in use. LPA observed all residents rooms at random and all appeared clean, free of odors, and contained all the required furniture per regulatory recommendations. Resident linen supplies are observed as in place. Continued on next page... 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 Page 2 LPA reviewed 3 client files and also reviewed 3 staff files on this day. Per resident files reviewed they are incomplete and not current. Needs and appraisal plans are not completed as well as other items such as current physician reports as several are from when the resident was admitted to the facility. Per staff files reviewed, staff do not have current first aid cards on file. These discoveries pose a potential health and safety risk and a citation is issued. P&I is not handled by the facility. Client medications are inspected and are current including facility medication administration records. Administrator certificate is observed as expired on 12/23/2022 but has submitted the renewal but has not received the new license per licensee phone call made during today's visit. The following updated forms are requested to be submitted to CCLD by 06/24/2024 : • Copy of updated Administrator Certificate • LIC308 Designation of responsible staff person • LIC400 Affidavit Regarding Client/Resident Cash Resources • LIC610D Emergency Disaster Plan • LIC500 Staff Schedule • Copy of control of property such as lease agreement with expiration date Citations issued on attached LIC809D. Report is reviewed with caregiver Lorna and a copy is provided.
Regulation
87506 Resident Records:(a) The licensee shall ensure that a separate, complete, and current record is maintained for each resident in the facility or in a central administrative location readily available to facility staff and to licensing agency staff. This regulation has not been met as evidenced by:
Inspector finding
Based on resident records reveiwed, 3 resident files are not current. Needs and appraisal plans are not completed as well as other items such as current physician reports as several are from when the resident was admitted to the facility. This can pose a potential health and safety risk to residents in care.
Regulation
80075(f) Health Related Services (f) Staff responsible for providing direct care and supervision shall receive training in first aid from persons qualified by agencies including but not limited to the American Red Cross. This regulation has not been met as evidenced by:
Inspector finding
Based on faciltiy staff files reviewed, 3 of 3 staff files indicate that first aid cards expired on 05/2024. This can pose a potential health and safety risk for residents in care.
Federal summary
CMS Care CompareNot a CMS-certified facility
California RCFEs (residential care facilities for the elderly) are licensed by the state, not by CMS. CMS data only applies to skilled nursing facilities or to CCRCs that operate a licensed SNF wing.
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