StarlynnCare

California · Redwood City

Emerald Hills Care Home

RCFE

A Residential Care Facility for the Elderly (RCFE) is a non-medical residential care home licensed by California CDSS under Health & Safety Code §1560. Residents receive assistance with daily living activities such as bathing, dressing, meals, and medication management in a home-like setting. RCFEs are not hospitals or skilled nursing facilities — they do not provide round-the-clock medical care.

1871 Cordilleras Road · Redwood City, 94062

Quick facts

Licensed beds6
Memory careNot listed
Last inspectionNov 2025
Last citationNov 2025
Operated byLt Investment Corporation
Map showing location of Emerald Hills Care Home

Quality snapshot

Updated April 25, 2026

Compared to 214 California RCFE facilities of similar size, over the last 36 months.

Source: California Department of Social Services, Community Care Licensing Division. View raw inspection records →

Quality grade· click to show how this was calculated

Severity
46th

Weighted citations per bed

Repeats
100th

Repeat deficiencies as share of total

Frequency
21th

Deficiencies per inspection

Tick mark at 50% = peer median · higher percentile = better facility

Emerald Hills Care Home scores C. Better than 56% of comparable California RESIDENTIAL CARE ELDERLY facilities. Severity: 46th percentile. Repeats: top 0%. Frequency: 21th percentile.

Each metric is converted to a 0–100 percentile within the peer set (higher = better). The composite grade averages all four. Peer set: CA / rcfe_general / small beds (214 facilities).

Citation severity over time

↑ worsening

Weighted severity score per month · 24 months

May 24peer medianApr 26

Weighted score (24mo)

15

Last citation

Nov 25

Finding distribution

5 total · 36 months

Scope × Severity (CMS A–L)

IsolatedPatternWidespreadJKLGHID5EFABCSev 4 · IJSev 3Sev 2Sev 1

View inspections & citations

The rules that apply to this facility

California Title 22 requirements for this facility, with the specific regulation and a suggested question for each.

What training are all staff required to complete?22 CCR §87411

All direct-care staff must complete:

  • 10 hours initial training within the first four weeks of employment.
  • 4 hours annual in-service every year thereafter.
  • Administrator certificate from a CDSS-approved program — 80 hours for first-time, 40 hours renewal every 2 years.

Ask on tour: Ask when the last staff training was completed and how it's tracked.

How many staff must be on duty overnight?22 CCR §87415

Based on 6 licensed beds:

One qualified staff member must be on call and physically on premises at all times overnight.

Violation pattern to watch for:A facility that documents a staff member as "on call" but with that person physically off-site — when the law requires on-premises presence — is in violation of this section.

Ask on tour: Ask the facility to walk you through their overnight staffing plan and confirm whether on-call staff are on premises or off-site.

What health conditions can this facility legally accept or refuse?22 CCR §87612–87615

Restricted — allowed with physician order + care plan

  • Supplemental oxygen
  • Insulin and injectable medications
  • Indwelling or intermittent catheters
  • Colostomy / ileostomy
  • Stage 1 and Stage 2 pressure injuries
  • Wound care (non-complex)
  • Incontinence
  • Contractures

Prohibited — facility must refuse or discharge

  • Stage 3 or Stage 4 pressure injuries
  • Feeding tubes (PEG, NG, or J-tube)
  • Tracheostomies
  • Active MRSA or communicable infections requiring isolation
  • 24-hour skilled nursing needs
  • Total ADL dependence with inability to communicate needs

A hospice waiver (HSC §1569.73) can allow continued care for residents on hospice who would otherwise fall into a prohibited category.

Ask on tour: Ask whether your loved one's specific care needs are restricted or prohibited, and what the facility's process is if needs change after admission.

What must this facility report to the state — and how fast?22 CCR §87211 / WIC §15630
  • ImmediateElopement, fire, epidemic outbreak, or poisoningImmediately
  • 2 hoursAbuse with serious bodily injury2-hour phone report + 2-hour written report — to the California Department of Social Services (CDSS), Adult Protective Services, and law enforcement
  • 24 hrsAbuse without serious bodily injuryWithin 24 hours
  • Next dayDeath of a residentPhone by next working day; written within 7 days
  • Next dayInjury requiring medical treatment beyond first aidPhone by next working day; written within 7 days
  • WrittenBankruptcy, foreclosure, eviction, or utility shutoff noticeWritten notice to CDSS and residents — $100/day penalty (max $2,000) for failure

Your enforcement lever:Incidents that aren't reported on time are themselves a separate violation. If you believe a reportable event wasn't filed, you can submit a complaint directly to the California Department of Social Services (CDSS).

How does CDSS enforce these rules?22 CCR §87755–87777 / HSC §1569.58
  1. 1Notice of DeficiencyWritten citation with a correction deadline. Facility must submit a Plan of Correction.
  2. 2Civil PenaltyStarts at $50/day for non-serious; $150/day for serious deficiencies — immediately, with no grace period. Repeats escalate to $150 first day + $50/day, then $1,000 first day + $100/day.
  3. 3Suspension of AdmissionsFacility cannot accept new residents until violations are corrected.
  4. 4Temporary Suspension or RevocationEmergency suspension for imminent danger; full revocation after administrative hearing.
  5. 5Exclusion OrderAdministrator and operator can be barred from all CDSS-licensed facilities — not just this one.

See how these rules have been applied to this specific facility:

View state inspection record and citations

State records

California Dept. of Social Services · Community Care Licensing
License number
415600781
License type
RESIDENTIAL CARE ELDERLY
License status
LICENSED
License expires
Not yet indexed
Licensed beds
6
Operator
Lt Investment Corporation

Inspections & citations

2

reports on file

5

total deficiencies

InspectionNovember 7, 2025Type B
3 deficiencies

Plain-language summary

During the annual inspection on November 7, 2025, the facility was found to be clean, safe, and well-maintained, with proper food storage, temperature control, and medication labeling. The facility received three citations: two staff members' tuberculosis test results were missing, five residents were missing required assessments of their needs and services, and the administrator did not have an active administrator certificate. The facility was given until November 27, 2025 to submit missing documents and correct these issues.

View full inspector notes

On 11/7/2025, Licensing Program Analyst(LPA) John Calandra arrived at the facility to conduct the Annual 1-year required inspection. LPA Calandra was greeted by Maria Collins, Administrator and explained the purpose of the visit. LPA toured the physical plant. This is a 1-story building with 6 bedrooms and three bathrooms, front yard, garage, office, living room, dining room, and backyard. All bedrooms had the required furniture and sufficient lighting. No accessible bodies of water or hazards were observed in hallways or the front and back yards. The facility was kept at a comfortable temperature. The hot water temperature was within the required 105-120 degrees Fahrenheit. The facility had the required 7 days of non perishables and 2 days of perishables on site. No food was expired. The facility's first aid kit had the required items. All sharp objects, soap, detergent, and poisons were observed to be locked and in-accessible to persons in care. LPA Calandra reviewed 5 resident files and 3 staff files. All files were observed to be complete except for Appraisal of Needs and Services in the resident files and TB results for two staff members. A review of Centrally Stored Medications indicated that medications for residents were properly labeled with instructions on dosage and times of day and matched the Centrally Stored Medication Records(CSMR) kept at the facility. During the visit, the following documents were collected: Current Liability Insurance The facility will send the current LIC 500 and Control of Property to the Regional Office (RO) by 11/27/2025. 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 A Type B citation was provided for not having TB results for S1 and S2. A Type B citation was also provided for not having Appraisal of Needs and Services for R1, R2, R3, R4, and R5. A Type B citation was also provided as the Administrator does not have an active Administrator Certificate. The deficiencies are cited under the California Code of Regulations, Title 22. Failure to correct the deficiencies by the due date may result in civil penalties. An exit interview was conducted. This report was reviewed with Maria Collins, Administrator and a copy of the report sent via email.

Type B

Regulation

(e) A facility shall have all of the following information readily available to facility staff during an emergency: (2) An appraisal of resident needs and services plan for each resident.

Inspector finding

Based on record review, the licensee did not have an appraisal of resident needs and services plan for R1, R2, R3, R4, and R5, which poses/posed a potential health, safety or personal rights risk to persons in care. POC Due Date: 11/21/2025 Plan of Correction 1 2 3 4 Licensee will submit an appraisal of resident needs and services plan for R1, R2, R3, R4, and R5 by the Plan of Correction due date.

Type BCCR §87411(f)

Regulation

(f) All personnel, including the licensee and administrator, shall be in good health, and physically and mentally capable of performing assigned tasks. Good physical health shall be verified by a health screening, including a chest x-ray or an intradermal test, performed by a physician not more than six (6) months prior to or seven (7) days after e…

Inspector finding

Based on record review, the Licensee has two staff (S1 and S2) which do not have TB results in their files, which poses/posed a potential health, safety or personal rights risk to persons in care. POC Due Date: 11/21/2025 Plan of Correction 1 2 3 4 Licensee will ensure that staff get TB screening and send results to the Department by the Plan of Correction due date.

Type BCCR §87412(d)

Regulation

(d) The licensee shall maintain documentation that an administrator has met the certification requirements specified in Section 87406, Administrator Certification Requirements or the recertification requirements in Section 87407, Administrator Recertification Requirements.

Inspector finding

Based on record review and interview, the licensee did not maintain documentation that they had met the recertification requirements for Administrators, which poses/posed a potential health, safety or personal rights risk to persons in care. POC Due Date: 11/21/2025 Plan of Correction 1 2 3 4 Licensee will select a vendor and begin taking courses to renew her Administrator Certificate. In the meantime, Licensee has designated someone with an active Administrator certificate to be the Administr…

InspectionNovember 20, 2024Type B
2 deficiencies

Inspector: John Calandra

Plain-language summary

During the annual inspection on November 20, 2024, the facility was found to meet requirements for physical safety, food storage, medications, staffing documentation, and resident care. The building was clean and properly maintained, with secure storage of hazardous items, adequate food supplies with no expiration issues, and medications correctly labeled and tracked. The administrator was asked to submit one additional document by late November.

View full inspector notes

On November 20, 2024, Licensing Program Analyst(LPA) John Calandra arrived at the facility at 8:32 AM to conduct the Annual 1-year required inspection. LPA Calandra was greeted by Maria Collins, Administrator and explained the purpose of the visit. LPA toured the physical plant. This is a 1-story building with 6 bedrooms and three bathrooms, front yard, garage, office, living room, dining room, and backyard. All bedrooms had the required furniture and sufficient lighting. No accessible bodies of water or hazards were observed in hallways or the front and back yards. The facility was kept at a comfortable temperature. The hot water temperature was within the required 105-120 degrees Fahrenheit. The facility had the required 7 days of non perishables and 2 days of perishables on site. No food was expired. The facility's first aid kit had the required items. All sharp objects, soap, detergent, and poisons were observed to be locked and in-accessible to persons in care. LPA Calandra reviewed 6 resident files and 3 staff files. All files were observed to be complete. LPA Calandra conducted 3 resident interviews. A review of Centrally Stored Medications indicated that medications for residents were properly labeled with instructions on dosage and times of day and matched the Centrally Stored Medication Records(CSMR) kept at the facility. During the visit, the following documents were collected: - Current Liability Insurance - Infection Control Plan - Current Administrator Certificate The facility will send the current LIC 500 to the Regional Office (RO) by 11/27/2024. The deficiencies are cited under the California Code of Regulations, Title 22. Failure to correct the deficiencies by the due date may result in civil penalties. An exit interview was conducted. This report was reviewed with Maria Collins, Administrator and a copy of the report left at the facility.

Type B

Regulation

(e) Each person who provides employee training under this section shall meet the following education and experience requirements: (3) The licensed residential care facility for the elderly shall maintain the following documentation on each person who provides employee training under this section: (B) Information on the topics or subject matter co…

Inspector finding

Based on record review, S1, S2, and S3's employee records did not have have information on the topics or subject matter covered in trainings, which poses/posed a potential health, safety or personal rights risk to persons in care. POC Due Date: 12/06/2024 Plan of Correction 1 2 3 4 Licensee/Administrator to submit all training documentation to CCLD by the Plan of Correction due date.

Type B

Regulation

(c) A facility shall conduct a drill at least quarterly for each shift. The type of emergency covered in a drill shall vary from quarter to quarter, taking into account different emergency scenarios. An actual evacuation of residents is not required during a drill. While a facility may provide an opportunity for residents to participate in a drill,…

Inspector finding

Based on record review, the Licensee has not conducted quarterly emergency drills which need to take into account different emergency scenarios, which poses/posed a potential health, safety or personal rights risk to persons in care. POC Due Date: 12/06/2024 Plan of Correction 1 2 3 4 Licensee/Administrator to conduct a quarterly emergency drill including all staff from all shifts and send the sign in sheet for this training and all future trainings to Licensing. Licensee/Administrator will al…

Federal summary

CMS Care Compare

Not a CMS-certified facility

California RCFEs (residential care facilities for the elderly) are licensed by the state, not by CMS. CMS data only applies to skilled nursing facilities or to CCRCs that operate a licensed SNF wing.

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