East West Care Redwood City Ii
RCFE
A Residential Care Facility for the Elderly (RCFE) is a non-medical residential care home licensed by California CDSS under Health & Safety Code §1560. Residents receive assistance with daily living activities such as bathing, dressing, meals, and medication management in a home-like setting. RCFEs are not hospitals or skilled nursing facilities — they do not provide round-the-clock medical care.
1018 Clinton Street · Redwood City, 94061
Quick facts
Quality snapshot
Updated April 25, 2026Compared to 214 California RCFE facilities of similar size, over the last 36 months.
Source: California Department of Social Services, Community Care Licensing Division. View raw inspection records →
Quality grade· click to show how this was calculated
Severity44thWeighted citations per bed
Repeats100thRepeat deficiencies as share of total
Frequency31thDeficiencies per inspection
Tick mark at 50% = peer median · higher percentile = better facility
Quality grade· click to show how this was calculated
Weighted citations per bed
Repeat deficiencies as share of total
Deficiencies per inspection
Tick mark at 50% = peer median · higher percentile = better facility
East West Care Redwood City Ii scores C. Better than 58% of comparable California RESIDENTIAL CARE ELDERLY facilities. Severity: 44th percentile. Repeats: top 0%. Frequency: 31th percentile.
Each metric is converted to a 0–100 percentile within the peer set (higher = better). The composite grade averages all four. Peer set: CA / rcfe_general / small beds (214 facilities).
Citation severity over time
↓ improvingWeighted severity score per month · 24 months
Weighted score (24mo)
25
Last citation
Jul 25
Finding distribution
6 total · 36 monthsScope × Severity (CMS A–L)
The rules that apply to this facility
California Title 22 requirements for this facility, with the specific regulation and a suggested question for each.
What training are all staff required to complete?22 CCR §87411
All direct-care staff must complete:
- 10 hours initial training within the first four weeks of employment.
- 4 hours annual in-service every year thereafter.
- Administrator certificate from a CDSS-approved program — 80 hours for first-time, 40 hours renewal every 2 years.
Ask on tour: Ask when the last staff training was completed and how it's tracked.
How many staff must be on duty overnight?22 CCR §87415
Based on 8 licensed beds:
One qualified staff member must be on call and physically on premises at all times overnight.
Violation pattern to watch for:A facility that documents a staff member as "on call" but with that person physically off-site — when the law requires on-premises presence — is in violation of this section.
Ask on tour: Ask the facility to walk you through their overnight staffing plan and confirm whether on-call staff are on premises or off-site.
What health conditions can this facility legally accept or refuse?22 CCR §87612–87615
Restricted — allowed with physician order + care plan
- Supplemental oxygen
- Insulin and injectable medications
- Indwelling or intermittent catheters
- Colostomy / ileostomy
- Stage 1 and Stage 2 pressure injuries
- Wound care (non-complex)
- Incontinence
- Contractures
Prohibited — facility must refuse or discharge
- Stage 3 or Stage 4 pressure injuries
- Feeding tubes (PEG, NG, or J-tube)
- Tracheostomies
- Active MRSA or communicable infections requiring isolation
- 24-hour skilled nursing needs
- Total ADL dependence with inability to communicate needs
A hospice waiver (HSC §1569.73) can allow continued care for residents on hospice who would otherwise fall into a prohibited category.
Ask on tour: Ask whether your loved one's specific care needs are restricted or prohibited, and what the facility's process is if needs change after admission.
What must this facility report to the state — and how fast?22 CCR §87211 / WIC §15630
- ImmediateElopement, fire, epidemic outbreak, or poisoningImmediately
- 2 hoursAbuse with serious bodily injury2-hour phone report + 2-hour written report — to the California Department of Social Services (CDSS), Adult Protective Services, and law enforcement
- 24 hrsAbuse without serious bodily injuryWithin 24 hours
- Next dayDeath of a residentPhone by next working day; written within 7 days
- Next dayInjury requiring medical treatment beyond first aidPhone by next working day; written within 7 days
- WrittenBankruptcy, foreclosure, eviction, or utility shutoff noticeWritten notice to CDSS and residents — $100/day penalty (max $2,000) for failure
Your enforcement lever:Incidents that aren't reported on time are themselves a separate violation. If you believe a reportable event wasn't filed, you can submit a complaint directly to the California Department of Social Services (CDSS).
How does CDSS enforce these rules?22 CCR §87755–87777 / HSC §1569.58
- 1Notice of DeficiencyWritten citation with a correction deadline. Facility must submit a Plan of Correction.
- 2Civil PenaltyStarts at $50/day for non-serious; $150/day for serious deficiencies — immediately, with no grace period. Repeats escalate to $150 first day + $50/day, then $1,000 first day + $100/day.
- 3Suspension of AdmissionsFacility cannot accept new residents until violations are corrected.
- 4Temporary Suspension or RevocationEmergency suspension for imminent danger; full revocation after administrative hearing.
- 5Exclusion OrderAdministrator and operator can be barred from all CDSS-licensed facilities — not just this one.
See how these rules have been applied to this specific facility:
View state inspection record and citationsQuestions to ask on your tour
Based on East West Care Redwood City Ii's state inspection record.
Your facility has 2 serious citations on record — what were those violations, and what specific changes have you made to prevent them from happening again?
One complaint was filed with CDSS — what was the subject of that complaint, and how did you resolve it?
Your most recent inspection was in July 2025, and you have 8 deficiencies total across your inspection history — what were the most common compliance gaps cited, and how are you addressing them now?
Although your facility is advertised as memory care, you are not formally licensed as a memory-care facility by the state — what training and protocols do you have in place for residents with dementia or cognitive decline?
State records
California Dept. of Social Services · Community Care Licensing- License number
- 415201849
- License type
- RESIDENTIAL CARE ELDERLY
- License status
- LICENSED
- License expires
- Not yet indexed
- Licensed beds
- 8
- Operator
- Mdx Group Llc
Inspections & citations
5
reports on file
8
total deficiencies
2
Type A (actual harm)
Other visitJuly 18, 2025Type B3 deficiencies
Plain-language summary
On July 18, 2025, the facility had its annual inspection and passed most safety and health checks—the building, bathrooms, fire safety equipment, first aid supplies, food storage, and medication handling were all in order. However, inspectors found that resident medical files were incomplete, missing required assessments and updates; one resident with dementia had not had a required health reappraisal since 2023. The facility was cited for these documentation gaps and given a deadline to correct them.
View full inspector notes
On 7/18/2025, Licensing Program Analyst(LPA) John Calandra arrived at the facility to conduct the Annual 1-year required inspection. LPA Calandra was greeted by Emma Advincula, Caregiver and explained the purpose of the visit. Administrator, Cyndi Advincula arrived later during the visit. LPA Calandra toured the physical plant. This is a one-story building with 8 bedrooms, 2 bathrooms, living room, kitchen, and dining room. All bedrooms had the required furniture and sufficient lighting. All bathrooms had anti-skid floor mats and grab bars. No accessible bodies of water or hazards were observed. The fire extinguisher was fully charged. The smoke detector and carbon monoxide detector were observed to be in working order. Per interview with Administrator, Cyndi Advincula, the facility's smoke alarms and carbon monoxide detectors are connected directly to the fire department. The first aid kit contained the required items such as sterile dressings, bandages, adhesive tape, scissors, tweezers, thermometers, antiseptic solution and guide. The facility's hot water temperature was measured within the 105-120 degrees Fahrenheit. The facility had 7 days of non-perishables and 2 days of perishables on hand. No food was expired. All sharp objects, detergents, poisons, and soap were observed to be locked and in-accessible to persons in care. LPA reviewed 5 resident records and 6 staff files. All staff files were observed to be complete but resident files were missing documents. During review of resident files, LPA observed that resident, R1 had been diagnosed with Dementia but had not had a reappraisal since 2023. Furthermore, LPA observed during file review that all resident records were missing both the Functional Capabilities Assessment and the Pre-Admissions Appraisal. 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 Type B citations were provided for these violations. A review of Centrally Stored Medications showed that all medications were properly labeled and that dosages and times of day were recorded by the facility. During today's inspection LPA received the following documents: Liability insurance LPA has requested the facility send a copy of their LIC 500: Personnel Summary Report by Friday, July 25th. Deficiencies are cited under the California Code of Regulations, Title 22. Failure to correct the deficiencies by the due date may result in civil penalties. An exit interview was conducted. This report was reviewed with facility representative and a copy of the report along with appeal rights left at the facility.
Regulation
(b) Each resident's record shall contain at least the following information: (17) Documents and information required by the following: (A) Section 87457, Pre-Admission Appraisal;
Inspector finding
Based on record review, the licensee did not have a pre-admission appraisal for R1, R2, R3, R4, and R5, which poses/posed a potential health, safety or personal rights risk to persons in care. POC Due Date: 07/25/2025 Plan of Correction 1 2 3 4 Licensee will complete a pre-admission appraisal for all residents in care.
Regulation
(b) Each resident's record shall contain at least the following information: (17) Documents and information required by the following: (B) Section 87459, Functional Capabilities;
Inspector finding
Based on record review, the licensee did not have a Functional Capabilities Assessment for R1, R2, R3, R4, and R5, which poses/posed a potential health, safety or personal rights risk to persons in care. POC Due Date: 07/25/2025 Plan of Correction 1 2 3 4 Licensee will complete a functional capabilities assessment for each resident.
Regulation
(b) The reappraisal shall document significant changes in the resident's physical, mental, cognitive, behavioral, or functional condition, including those required to be documented as specified in Section 87466, Observation of the Resident.
Inspector finding
Based on record review, the licensee did not have a reappraisal for resident, R1 who has been diagnosed with Dementia and requires an annual reappraisal, which poses/posed a potential health, safety or personal rights risk to persons in care. POC Due Date: 07/18/2025 Plan of Correction 1 2 3 4 Licensee will reappraise R1 and send a copy of the reappraisal to the Department.
InspectionSeptember 26, 2024No deficiencies
Inspector: Kiran Jain
Plain-language summary
Inspectors visited the facility on September 26, 2024, to deliver an updated report from an earlier annual inspection. No violations were found during this visit, and staff received a copy of the amended inspection report.
View full inspector notes
On September 26, 2024, at 2:35 PM, Licensing Program Analysts (LPAs) Kiran Jain and Komal Charitra conducted an unannounced case management visit to deliver a copy of amended report in relation to the Annual inspection conducted on September 11, 2024. LPAs met Natvidad Garcia, caregiver and Leticia Devijo, caregiver and explained the purpose of the visit. No deficiencies were issued during the visit. LPAs provided a copy of the amended LIC809-C to the caregivers. Report is reviewed with the caregivers and a copy is provided.
InspectionSeptember 4, 2024Type A3 deficiencies
Inspector: Kiran Jain
Plain-language summary
During a routine annual inspection on September 4, 2024, inspectors found that sharp objects, detergents, and poisons were accessible to residents but were locked up on the spot during the visit; all other areas checked—including the building condition, safety equipment, medication storage, food supplies, and resident/staff records—were in order. A follow-up visit on September 26, 2024 found that the facility had employed a staff member not properly associated with the facility, which resulted in a $500 civil penalty.
View full inspector notes
On September 26, 2024 at 2:35 PM, Licensing Program Analysts (LPAs) Kiran Jain and Komal Charitra conducted an unannounced visit to deliver a copy of amended LIC809-C report. LPAs met Natvidad Garcia, caregiver and Leticia Devijo, caregiver and explained the purpose of the visit. On September 04, 2024, Licensing Program Analysts (LPAs) Kiran Jain and John Calandra arrived at the facility at 09:40 AM to conduct the Annual 1-year required inspection. LPAs Jain and Calandra met with Emma Advincula, Caregiver, and explained the purpose of the visit. Cyndi Advincula, Administrator joined the visit later. LPAs Jain and Calandra toured the physical plant. This is a single-story building with 8 bedrooms, 2 bathrooms, living room, and kitchen with dining. No accessible bodies of water or hazards were observed. The fire extinguisher was fully charged and last serviced on April 2022. The smoke detector and carbon monoxide detector were fully operational. All rooms were observed to be clean with sufficient furniture and lighting. The hot water temperature in the bathroom sink faucet was measured at 112.3°F. Sharp objects, detergents, poisons, and soap were observed to be accessible to persons in care. In the presence of the LPAs, they were locked and are no longer accessible to persons in care. The kitchen sink water temperature was measured at 113.8°F. No expired food items were observed. The facility had the required 7-days of non-perishables and 2-days of perishables. LPA reviewed five resident records and five staff records. All were observed to be complete. The client’s medications are securely stored in a locked cabinet. Medication administration records (MARs) were reviewed, and no expired medications were observed. The First Aid kit was checked and observed to be sufficiently stocked. 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 On September 26, 2024 at 2:35 PM, Licensing Program Analysts (LPAs) Kiran Jain and Komal Charitra conducted an unannounced visit to deliver a copy of amended LIC809-C report. LPAs met Natvidad Garcia , caregiver and Leticia Devijo , caregiver and explained the purpose of the visit. The following updated forms are requested to be submitted to CCLD: · LIC 500: Personnel Report LPAs received current liability insurance via email during the visit along with the current Administrator certificate. A Civil Penalty of $500 ($100/day x 5 days) for having a staff member not associated to the facility. The deficiencies are cited under the California Code of Regulations, Title 22. Failure to correct the deficiencies by the due date may result in civil penalties. An exit interview was conducted. This report was reviewed with Cyndi Advincula, Administrator and a copy of this report along with appeal rights was left at the facility.
Regulation
(f) All personnel, including the licensee and administrator, shall be in good health, and physically and mentally capable of performing assigned tasks. Good physical health shall be verified by a health screening, including a chest x-ray or an intradermal test, performed by a physician not more than six (6) months prior to or seven (7) days after e…
Inspector finding
(f) Personnel Requirements: Based on record review, the licensee did not comply with the section cited above in 3 out of 5 staff records which didn't have TB results, which poses/posed a potential health, safety or personal rights risk to persons in care. POC Due Date: 09/11/2024 Plan of Correction 1 2 3 4 Administrator/Licensee to submit proof of correction and a written plan outlining how this violation will be avoided in the future to licensing office by due date.
Regulation
(c) A facility shall conduct a drill at least quarterly for each shift. The type of emergency covered in a drill shall vary from quarter to quarter, taking into account different emergency scenarios. An actual evacuation of residents is not required during a drill. While a facility may provide an opportunity for residents to participate in a drill,…
Inspector finding
.695(c) Other Provisions: Based on interview with the Administrator, the licensee did not comply with the section cited above in 1 out of 1 emergency drill logs for 2024, which are not present in the facility, which poses/posed a potential health, safety or personal rights risk to persons in care. POC Due Date: 09/11/2024 Plan of Correction 1 2 3 4 Administrator/Licensee to submit proof of correction and a written plan outlining how this violation will be avoided in the future to licensing off…
Regulation
87355(e)(2) Criminal Record Clearance: All individuals subject to a criminal record review pursuant to Health and Safety Code Section 1569.17(b) shall prior to working, residing or volunteering in a licensed facility: (2) Request a transfer of a criminal record clearance as specified in Section 87355(c).
Inspector finding
(e)(2) Criminal Record Clearance: Based on record review, the licensee did not comply with the section cited above in 1 out of 5 staff who have criminal record clearance but are not associated with the facility as of 09/04/2024, which poses an immediate health, safety or personal rights risk to persons in care. POC Due Date: 09/05/2024 Plan of Correction 1 2 3 4 Administrator/Licensee to submit proof of correction and a written plan outlining how this violation will be avoided in the future to…
InspectionAugust 8, 2022Type A2 deficiencies
Inspector: Jaime Vado
Plain-language summary
This was an unannounced annual inspection of infection control and safety practices. Inspectors found the facility generally well-maintained with appropriate safety equipment, hand-washing supplies, and locked storage for medications and hazardous items, though they noted that COVID-19 postings were not displayed at the facility entrance and cited two staff members who lacked proper background clearance documentation, resulting in a $200 civil penalty and a request for updated paperwork by the facility.
View full inspector notes
On this day Licensing Program Analyst (LPA) Jaime Vado conducted an unannounced infection control annual inspection visit. LPA met with facility caregiver Emma Advincula and let her know the purpose of today's visit. Upon entry LPA had temperature taken but not asked COVID symptoms questions. LPA did observe no staff wearing masks upon entry. Masks were later worn by staff during the inspection. LPA later met with the licensee Cynthia Advincula who arrived during the inspection. LPA toured the physical plant inside and out. There are no accessible bodies of water or fire safety hazards observed. COVID postings are not present on the front door or inside the facility. Hand washing signs are observed in resident bathrooms. Hand sanitizer is observed as available near the front door of the facility. Facility ambient temperature is warm and comfortable, and lighting is sufficient for residents and staff safety. Medications and knives are observed as locked and not accessible to residents. First aid kit is observed as complete. Toilet and bathing facilities are equipped with grab bars and non-slip mats. Liquid soap is available. Paper towels are present for resident use. Water temperature is taken in a common resident bathroom at 120F. Laundry machines and dryers are functioning. Emergency food supply, dry goods, and perishables are observed as in place. Fire extinguisher located in dining room/kitchen are is observed as inspected on 2/15/2022. Appears to be charged and ready for use. Infection control practices are reviewed: entry procedures, staff training and policies, resident monitoring, containment strategies, environmental preparation and cleaning. PPE supply is observed as in place. Medications, toxins are stored appropriately and inaccessible to clients. LPA reviewed training record. Resident temperature logs and staff logs are current. All staff are vaccinated and boosted. Residents are vaccinated and boosted. Facility PPE supplies are observed as in place. A disaster and mass casualty plan is present and current. Criminal record clearances or exemptions for facility staff or other individuals who have client contact have been reviewed. LPA identified two staff, S1 and S2, that are not associated. Administrator certificate is viewed as current expiring 10/05/2023. LIC808 is discussed and is not current LPA is requesting updated LIC808 to be sent to licensing by 08/12/2022 LPA is requesting the following updated forms to be received by 08/12/2022 : • Copy of administrator Certificate • LIC 308 Designation of Administrative Responsibility • LIC 500 Personnel Report • LIC 610E Civil penalty is being assessed today at $100 x 2 (two staff not associated) = $200 Report is reviewed with administrator. Deficiencies cited on the following 809D.
Regulation
Criminal Record Clearance (e) All individuals subject to a criminal record review pursuant to Health and Safety Code Section 1569.17(b) shall prior to working, residing or volunteering in a licensed facility: (2) Request a transfer of a criminal record clearance as specified in Section 87355(c)
Inspector finding
This requirement was not met as evidenced by: Based on records review, licensee failed to request a transfer of criminal record clearance for S1 and S2 which poses an immediate health and safety risk to clients in care. It is confirmed that S1 and S2 are not associated to the facility on this day 8/8/2022.
Regulation
Personal Accommodations and Services - (a) Living accommodations and grounds shall be related to the facility's function. The facility shall be large enough to provide comfortable living accommodations and privacy for the residents, staff, and others who may reside in the facility.
Inspector finding
This requirement was not met as evidenced by: LPA observed two staff sleeping on living room couches before entering facility. During the inspection LPA observed the staff removing their beddings from two living room couches.
ComplaintSeptember 16, 2021No deficiencies
Inspector: Jaime Vado
Plain-language summary
During a routine inspection on September 16, 2021, inspectors found the facility's physical environment, safety equipment, infection control supplies, and medication storage to be in good order, with grab bars in bathrooms and a current disaster plan in place. Inspectors noted that staff were not wearing masks at the time due to cleaning but had masks available, and recommended additional signage in the facility to remind residents about masking, coughing etiquette, and social distancing. The facility was asked to submit updated administrative and personnel documents to the licensing agency by September 24, 2021.
View full inspector notes
On 09/16/2021, Licensing Program Analyst (LPA) Jaime Vado toured facility's building and grounds. LPA met with caregiver Emma Advincula and explained purpose of today's inspection. No accessible bodies of water or fire safety hazards observed. Infection control practices are reviewed: entry procedures, staff training and policies, resident monitoring, containment strategies, environmental preparation and cleaning. PPE supply is observed as in place. Medications, toxins and sharps are stored appropriately and inaccessible to clients. Facility ambient temperature is comfortable, and lighting is sufficient for residents and staff safety. Toilet and bathing facilities are equipped with grab bars and non-skid flooring material. Liquid soap is available. First-aid kit is inspected and complete. A Disaster and Mass Casualty Plan dated 03/23/2020 is observed. There are 4 residents present and 2 staff. Criminal record clearances or exemptions for facility staff or other individuals who have client contact have been reviewed. LPA is unable to review staff files due to the administrator locking the storage area. LPAs discussed entry question procedures and masking requirements as reminders. Staff were not wearing masks due to cleaning but masks are present for their use. Signs are present regarding masking and distancing but LPAs discussed the need to add more reminder signs for residents regarding cough etiquette, resident masking, and social distancing. LPA Vado will send licensee additional signs to add to facility. The following updated forms are requested to be submitted to CCLD by 09/24/2021 : • Administrator Certificate • LIC 308 Designation of Administrative Responsibility • LIC 309 Administrative Organization • LIC 500 Personnel Report • LIC 610E Emergency Disaster Plan • Updated lease agreement or control of property information Report reviewed with caregiver Emma.
Federal summary
CMS Care CompareNot a CMS-certified facility
California RCFEs (residential care facilities for the elderly) are licensed by the state, not by CMS. CMS data only applies to skilled nursing facilities or to CCRCs that operate a licensed SNF wing.
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