Abigail Complete Care, Inc
RCFE
A Residential Care Facility for the Elderly (RCFE) is a non-medical residential care home licensed by California CDSS under Health & Safety Code §1560. Residents receive assistance with daily living activities such as bathing, dressing, meals, and medication management in a home-like setting. RCFEs are not hospitals or skilled nursing facilities — they do not provide round-the-clock medical care.
1230 Hopkins Avenue · Redwood City, 94062
Quick facts
Quality snapshot
Updated April 25, 2026Compared to 214 California RCFE facilities of similar size, over the last 36 months.
Source: California Department of Social Services, Community Care Licensing Division. View raw inspection records →
Quality grade· click to show how this was calculated
Severity68thWeighted citations per bed
Repeats100thRepeat deficiencies as share of total
Frequency63thDeficiencies per inspection
Tick mark at 50% = peer median · higher percentile = better facility
Quality grade· click to show how this was calculated
Weighted citations per bed
Repeat deficiencies as share of total
Deficiencies per inspection
Tick mark at 50% = peer median · higher percentile = better facility
Abigail Complete Care, Inc scores B. Better than 77% of comparable California RESIDENTIAL CARE ELDERLY facilities. Severity: 68th percentile. Repeats: top 0%. Frequency: 63th percentile.
Each metric is converted to a 0–100 percentile within the peer set (higher = better). The composite grade averages all four. Peer set: CA / rcfe_general / small beds (214 facilities).
Citation severity over time
stableWeighted severity score per month · 24 months
Weighted score (24mo)
3
Last citation
May 25
Finding distribution
1 total · 36 monthsScope × Severity (CMS A–L)
The rules that apply to this facility
California Title 22 requirements for this facility, with the specific regulation and a suggested question for each.
What training are all staff required to complete?22 CCR §87411
All direct-care staff must complete:
- 10 hours initial training within the first four weeks of employment.
- 4 hours annual in-service every year thereafter.
- Administrator certificate from a CDSS-approved program — 80 hours for first-time, 40 hours renewal every 2 years.
Ask on tour: Ask when the last staff training was completed and how it's tracked.
How many staff must be on duty overnight?22 CCR §87415
Based on 24 licensed beds:
One awake caregiver must be on duty, plus one additional caregiver on call who can respond within 10 minutes.
Violation pattern to watch for:A facility that documents a staff member as "on call" but with that person physically off-site — when the law requires on-premises presence — is in violation of this section.
Ask on tour: Ask the facility to walk you through their overnight staffing plan and confirm whether on-call staff are on premises or off-site.
What health conditions can this facility legally accept or refuse?22 CCR §87612–87615
Restricted — allowed with physician order + care plan
- Supplemental oxygen
- Insulin and injectable medications
- Indwelling or intermittent catheters
- Colostomy / ileostomy
- Stage 1 and Stage 2 pressure injuries
- Wound care (non-complex)
- Incontinence
- Contractures
Prohibited — facility must refuse or discharge
- Stage 3 or Stage 4 pressure injuries
- Feeding tubes (PEG, NG, or J-tube)
- Tracheostomies
- Active MRSA or communicable infections requiring isolation
- 24-hour skilled nursing needs
- Total ADL dependence with inability to communicate needs
A hospice waiver (HSC §1569.73) can allow continued care for residents on hospice who would otherwise fall into a prohibited category.
Ask on tour: Ask whether your loved one's specific care needs are restricted or prohibited, and what the facility's process is if needs change after admission.
What must this facility report to the state — and how fast?22 CCR §87211 / WIC §15630
- ImmediateElopement, fire, epidemic outbreak, or poisoningImmediately
- 2 hoursAbuse with serious bodily injury2-hour phone report + 2-hour written report — to the California Department of Social Services (CDSS), Adult Protective Services, and law enforcement
- 24 hrsAbuse without serious bodily injuryWithin 24 hours
- Next dayDeath of a residentPhone by next working day; written within 7 days
- Next dayInjury requiring medical treatment beyond first aidPhone by next working day; written within 7 days
- WrittenBankruptcy, foreclosure, eviction, or utility shutoff noticeWritten notice to CDSS and residents — $100/day penalty (max $2,000) for failure
Your enforcement lever:Incidents that aren't reported on time are themselves a separate violation. If you believe a reportable event wasn't filed, you can submit a complaint directly to the California Department of Social Services (CDSS).
How does CDSS enforce these rules?22 CCR §87755–87777 / HSC §1569.58
- 1Notice of DeficiencyWritten citation with a correction deadline. Facility must submit a Plan of Correction.
- 2Civil PenaltyStarts at $50/day for non-serious; $150/day for serious deficiencies — immediately, with no grace period. Repeats escalate to $150 first day + $50/day, then $1,000 first day + $100/day.
- 3Suspension of AdmissionsFacility cannot accept new residents until violations are corrected.
- 4Temporary Suspension or RevocationEmergency suspension for imminent danger; full revocation after administrative hearing.
- 5Exclusion OrderAdministrator and operator can be barred from all CDSS-licensed facilities — not just this one.
See how these rules have been applied to this specific facility:
View state inspection record and citationsState records
California Dept. of Social Services · Community Care Licensing- License number
- 415600900
- License type
- RESIDENTIAL CARE ELDERLY
- License status
- LICENSED
- License expires
- Not yet indexed
- Licensed beds
- 24
- Operator
- Abigail Complete Care, Inc
Inspections & citations
5
reports on file
1
total deficiencies
InspectionMay 16, 2025No deficiencies
Plain-language summary
During a follow-up visit on May 16, 2025, the facility demonstrated that it had corrected a previous citation from May 7, 2025 regarding missing documentation of a quarterly emergency drill. The inspector reviewed the required documentation and confirmed the deficiency was resolved.
View full inspector notes
On 5/16/2025, Licensing Program Analyst(LPA) John Calandra arrived at the facility to conduct a Plan of Correction(POC) visit to clear the citation delivered on 5/7/2025. LPA Calandra was greeted by Jackie Vega, Assistant Administrator and explained the purpose of the visit. On 5/7/2025, the facility was cited for a violation of Health and Safety Code(HSC) 1569.695(c) Emergency Plans for not having documentation of their latest quarterly emergency visit. During the visit on 5/16/2025, LPA Calandra was able to review the document and clear the deficiency. An exit interview was conducted. A copy of the report and the POC clearance letter were left at the facility.
InspectionMay 7, 2025Type B1 deficiency
Plain-language summary
On May 7, 2025, the facility passed its annual inspection. The inspector checked the building's safety features (fire alarms, smoke detectors, extinguishers, water temperature), reviewed resident and staff records, confirmed medications were properly labeled and stored, and verified the facility had adequate food supplies and required safety equipment like first aid kits and grab bars. No deficiencies were found.
View full inspector notes
On 5/7/2025, Licensing Program Analyst(LPA) John Calandra arrived at the facility to conduct the Annual 1-year required inspection. LPA Calandra was greeted by Jackie Vega, Administrative Assistant and explained the purpose of the visit. Vivian Fragiacomo, Administrator/Licensee arrived later during the visit. LPA Calandra toured the physical plant. This is a 1 story building with a common space, dining room, office, front patio, dining room, pantry, etc. LPA toured rooms 9, 12, 14,19, 16, 20, 21, and 4A and 4B. All bedrooms had the required furniture and sufficient lighting. All bathrooms had anti-skid floor mats and shower bars. No accessible bodies of water or hazards were observed in hallways or the backyard. The facility's fire alarms and Carbon Monoxide detector were observed to be in working order. The facility's first aid kit was observed to have all required items. The facility's hot water temperature was measured within the required 105-120 degrees Fahrenheit. The facility had the required 7 days of non perishables and 2 days of perishables on site. No food was expired. The facility was maintained at a comfortable temperature of 70 degrees Fahrenheit. The facility's fire extinguishers were observed to be fully charged and last serviced on 4/16/2025. All sharp objects, soap, and detergent were observed to be locked and in-accessible to persons in care. LPA reviewed 5 resident records and 6 staff records. All were observed to be complete. LPA received copies of the following documents at the facility: -Facility's Transportation Policy -Facility's Theft and Loss Policy -Liability Insurance -LIC 500 -Administrators' certificates 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 A review of Centrally stored medications indicated that medications for residents were properly labeled with instructions on dosage and times of day and matched the Centrally Stored Medication records kept at the facility. Deficiencies are cited under the California Code of Regulations, Title 22. Failure to correct the deficiencies by the due date may result in civil penalties. An exit interview was conducted. A copy of this report along with appeal rights was left with Vivian Fragiacomo, Administrator/Licensee.
Regulation
(c) A facility shall conduct a drill at least quarterly for each shift. The type of emergency covered in a drill shall vary from quarter to quarter, taking into account different emergency scenarios. An actual evacuation of residents is not required during a drill. While a facility may provide an opportunity for residents to participate in a drill,…
Inspector finding
Based on interview and record reivew, the licensee failed to provide documentation during the annual inspection of the facility's last quarterly emergency drill, which poses/posed a potential health, safety or personal rights risk to persons in care. POC Due Date: 05/16/2025 Plan of Correction 1 2 3 4 Licensee/Administrator to submit proof of facility's last quarterly emergency drill by the Plan of Correction due date.
ComplaintJune 19, 2024No deficiencies
Inspector: Jaime Vado
InspectionMay 3, 2024No deficiencies
Inspector: Jaime Vado
Plain-language summary
This was a routine yearly inspection conducted in April 2024 at an unannounced visit. The inspector found the facility in compliance with health and safety standards, including proper storage of medications and supplies, working fire safety systems, accessible bathrooms with safety equipment, current staff background clearances, and infection control measures in place. No violations were cited, though the facility was asked to submit several updated administrative documents by May 10, 2024.
View full inspector notes
On this day, Licensing Program Analyst (LPA) Jaime Vado conducted an unannounced required - 1 year inspection visit. LPA met with administrator Vivian Fragiacomo and explained purpose of today's inspection. Prior to entry LPA was tested for COVID via rapid testing. LPA was screened appropriately prior to entry. PPE supply is observed as in place stored through out the facility via substations. There is also PPE stored in storage closets in main dining room area. Staff is observed wearing masks through out the facility. Mitigation and infection control plans are current and being followed. This is a single level facility. Hospice waiver for 12 residents of which there are 7 residents under hospice care. There are no accessible bodies of water or fire safety hazards observed. Medications, toxins and sharps are stored appropriately and inaccessible to clients. Facility ambient temperature is warm and comfortable at 71F per facility thermostat, and lighting is sufficient for residents and staff safety. Toilet and bathing facilities are equipped with grab bars and non-skid mats. LPA observed one shower room adjacent to room 20. Shower rooms have pull cords present. Water temperature is tested in shower room at 120F. Liquid soap and paper towels are present in resident room bathrooms observed. LPA observed resident rooms 8 and 5 which have pull cords in place. Resident rooms observed contain all required furnishings and lighting. Facility has three first-aid kits that are in place through out the facility. A Disaster and Mass Casualty Plan is observed as posited. Additional food supplies are observed as in place in main kitchen and storage area. Two day perishable and one week non-perishable food supplies are observed as in place. Criminal record clearances or exemptions for facility staff or other individuals who have client contact are current. Fire extinguishers inspected are current with inspection tags dated 04/01/2024. Carbon monoxide detectors are observed as in place through out the facility. Facility is fully equipped with fire sprinklers. Continued on next page... 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 Page 2 - LIC809 Janitor closet is observed in the dining room area as locked and contains cleaning supplies and pre measuring equipment for use by cleaning staff. Laundry room is also observed adjacent to the kitchen area behind key pad locked door as functioning and clean. Facility is equipped with full fire sprinkler system. Fire alarm system, including the fire control panel, was last inspected on 03/06/2024 per records reviewed. Emergency disaster drills are conducted quarterly last taken place in January 2024 at 2pm. Emergency egress routes were followed and observed to be free and clear of obstructions. Per file reviews made records observed as current. Administrator certificate is current and expiring November 2024. Facility does not handle resident monies. The following updated forms are being requested to be received by 05/10/2024 : • LIC610D Emergency Disaster Plan • LIC 308 Designation of Administrative Responsibility • LIC 500 Personnel Report • Updated administrator certificate • LIC9020 Client Roster • Certificate of Liability Insurance • Control of Property No citations issued. Report is reviewed the administrator Vivian Fragiacomo.
ComplaintFebruary 24, 2023No deficiencies
Inspector: Jaime Vado
Plain-language summary
This was an unannounced annual inspection focused on infection control and safety practices. Inspectors found the facility following proper COVID prevention procedures, maintaining adequate supplies of masks and protective equipment, conducting daily health checks for residents and staff, and meeting safety standards for bathrooms, emergency equipment, fire extinguishers, and food storage. No violations were found.
View full inspector notes
On this day, Licensing Program Analyst (LPA) Jaime Vado conducted an unannounced infection control annual inspection. LPA met with administrator Vivian Fragiacomo and explained purpose of today's inspection. Prior to entry LPA was tested for COVID via rapid testing. LPA was screened appropriately prior to entry. COVID spread prevention signs are placed through out the facility and main gate. Infection control practices are reviewed: entry procedures, staff training and policies, resident monitoring, containment strategies, environmental preparation and cleaning. PPE supply is observed as in place stored through out the facility via substations. There is also PPE stored in storage closets in main dining room area. Staff is observed wearing masks through out the facility. Daily resident temperature checks are being conducted as well as staff's. Mitigation and infection control plans are current and being followed. There are no accessible bodies of water or fire safety hazards observed. Medications, toxins and sharps are stored appropriately and inaccessible to clients. Facility ambient temperature is warm and comfortable, and lighting is sufficient for residents and staff safety. Toilet and bathing facilities are equipped with grab bars and non-skid mats. LPA observed two shower rooms one adjacent to room 20 and another adjacent to room 12. Shower rooms have pull cords present. Liquid soap and paper towels are present in resident room bathrooms observed. LPA observed resident rooms 10, 12, and 20 which also have pull cords in place. Resident rooms observed contain all required furnishings and lighting. Facility has three first-aid kits that are in place. A Disaster and Mass Casualty Plan is observed. Food supplies are observed as in place in main kitchen and storage area. Two day perishable and one week non-perishable food supplies are observed as in place. Criminal record clearances or exemptions for facility staff or other individuals who have client contact are current. Fire extinguishers inspected are current with inspection tags dated 04/04/2022. Carbon monoxide detectors are observed as in place through out the facility. Continued on next page... 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 Page 2 - LIC809 The following updated forms are requested to be submitted to CCLD by 03/03/2023 : • Updated Administrator Certificate • LIC 308 Designation of Administrative Responsibility • LIC 500 Personnel Report • LIC 610E Emergency Disaster Plan No citations issued. Report is reviewed the administrator Vivian Fragiacomo.
Federal summary
CMS Care CompareNot a CMS-certified facility
California RCFEs (residential care facilities for the elderly) are licensed by the state, not by CMS. CMS data only applies to skilled nursing facilities or to CCRCs that operate a licensed SNF wing.
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