StarlynnCare

California · Portola Valley

Sequoias-portola Valley, the

CCRC

A Continuing Care Retirement Community (CCRC) offers multiple levels of care on a single campus — typically independent living, assisted living, and skilled nursing. Residents often enter under a long-term contract and can transition between care levels as their needs change. CCRCs in California are regulated by the California Department of Social Services.

501 Portola Road · Portola Valley, 94028

Quick facts

Licensed beds328
Memory careNot listed
Last inspectionNov 2025
Last citationNov 2025
Operated bySequoia Living, Inc.
Map showing location of Sequoias-portola Valley, the

Quality snapshot

Updated April 25, 2026

Compared to 19 California CCRC facilities of similar size, over the last 36 months.

Source: California Department of Social Services, Community Care Licensing Division. View raw inspection records →

Quality grade· click to show how this was calculated

Severity
44th

Weighted citations per bed

Repeats
100th

Repeat deficiencies as share of total

Frequency
33th

Deficiencies per inspection

Tick mark at 50% = peer median · higher percentile = better facility

Sequoias-portola Valley, the scores C. Better than 59% of comparable California RCFE-CONTINUING CARE RETIREMENT COMMUNITY facilities. Severity: 44th percentile. Repeats: top 0%. Frequency: 33th percentile.

Each metric is converted to a 0–100 percentile within the peer set (higher = better). The composite grade averages all four. Peer set: CA / ccrc / xl beds (19 facilities).

Citation severity over time

↑ worsening

Weighted severity score per month · 24 months

May 24peer medianApr 26

Weighted score (24mo)

10

Last citation

Nov 25

Finding distribution

2 total · 36 months

Scope × Severity (CMS A–L)

IsolatedPatternWidespreadJKLG1HID1EFABCSev 4 · IJSev 3Sev 2Sev 1

View inspections & citations

The rules that apply to this facility

California Title 22 requirements for this facility, with the specific regulation and a suggested question for each.

What training are all staff required to complete?22 CCR §87411

All direct-care staff must complete:

  • 10 hours initial training within the first four weeks of employment.
  • 4 hours annual in-service every year thereafter.
  • Administrator certificate from a CDSS-approved program — 80 hours for first-time, 40 hours renewal every 2 years.

Ask on tour: Ask when the last staff training was completed and how it's tracked.

How many staff must be on duty overnight?22 CCR §87415

Based on 328 licensed beds:

2 awake caregivers on duty overnight, one on-call caregiver physically on premises, and one additional on-call caregiver.

State law adds one awake caregiver for each 100 residents above 200.

Violation pattern to watch for:A facility that documents a staff member as "on call" but with that person physically off-site — when the law requires on-premises presence — is in violation of this section.

Ask on tour: Ask the facility to walk you through their overnight staffing plan and confirm whether on-call staff are on premises or off-site.

What health conditions can this facility legally accept or refuse?22 CCR §87612–87615

Restricted — allowed with physician order + care plan

  • Supplemental oxygen
  • Insulin and injectable medications
  • Indwelling or intermittent catheters
  • Colostomy / ileostomy
  • Stage 1 and Stage 2 pressure injuries
  • Wound care (non-complex)
  • Incontinence
  • Contractures

Prohibited — facility must refuse or discharge

  • Stage 3 or Stage 4 pressure injuries
  • Feeding tubes (PEG, NG, or J-tube)
  • Tracheostomies
  • Active MRSA or communicable infections requiring isolation
  • 24-hour skilled nursing needs
  • Total ADL dependence with inability to communicate needs

A hospice waiver (HSC §1569.73) can allow continued care for residents on hospice who would otherwise fall into a prohibited category.

Ask on tour: Ask whether your loved one's specific care needs are restricted or prohibited, and what the facility's process is if needs change after admission.

What must this facility report to the state — and how fast?22 CCR §87211 / WIC §15630
  • ImmediateElopement, fire, epidemic outbreak, or poisoningImmediately
  • 2 hoursAbuse with serious bodily injury2-hour phone report + 2-hour written report — to the California Department of Social Services (CDSS), Adult Protective Services, and law enforcement
  • 24 hrsAbuse without serious bodily injuryWithin 24 hours
  • Next dayDeath of a residentPhone by next working day; written within 7 days
  • Next dayInjury requiring medical treatment beyond first aidPhone by next working day; written within 7 days
  • WrittenBankruptcy, foreclosure, eviction, or utility shutoff noticeWritten notice to CDSS and residents — $100/day penalty (max $2,000) for failure

Your enforcement lever:Incidents that aren't reported on time are themselves a separate violation. If you believe a reportable event wasn't filed, you can submit a complaint directly to the California Department of Social Services (CDSS).

How does CDSS enforce these rules?22 CCR §87755–87777 / HSC §1569.58
  1. 1Notice of DeficiencyWritten citation with a correction deadline. Facility must submit a Plan of Correction.
  2. 2Civil PenaltyStarts at $50/day for non-serious; $150/day for serious deficiencies — immediately, with no grace period. Repeats escalate to $150 first day + $50/day, then $1,000 first day + $100/day.
  3. 3Suspension of AdmissionsFacility cannot accept new residents until violations are corrected.
  4. 4Temporary Suspension or RevocationEmergency suspension for imminent danger; full revocation after administrative hearing.
  5. 5Exclusion OrderAdministrator and operator can be barred from all CDSS-licensed facilities — not just this one.

See how these rules have been applied to this specific facility:

View state inspection record and citations

State records

California Dept. of Social Services · Community Care Licensing
License number
410500567
License type
RCFE-CONTINUING CARE RETIREMENT COMMUNITY
License status
LICENSED
License expires
Not yet indexed
Licensed beds
328
Operator
Sequoia Living, Inc.

Inspections & citations

6

reports on file

2

total deficiencies

1

Type A (actual harm)

InspectionNovember 21, 2025
No deficiencies

Plain-language summary

During a routine annual inspection on November 21, 2025, inspectors toured the memory care and assisted living units and found the facility met all requirements: bedrooms had proper furniture and lighting, bathrooms had slip-resistant flooring and grab bars, fire safety equipment was in working order, medications were properly labeled and secured, and food storage was adequate with no expired items. No violations were cited.

View full inspector notes

On 11/21/2025, Licensing Program Analyst(LPA) John Calandra arrived at the facility to continue the 1-year required Annual Inspection. LPA Calandra was greeted by Pam Marron, Director of Residential Services and explained the purpose of the visit. Amanda Martinez, Nurse Manager arrived later during the visit. LPA toured the physical plant. This facility has 30 buildings on the campus(2 of which are memory care and Assisted Living). The facility has a bowling green, spa/pool, putting green, Health Center, Dining room, Skilled Nursing Facility(not licensed by the Department), and Library. LPA inspected random rooms in Memory Care(The Gardens) and Assisted Living(The Lodge). All bedrooms had the required furniture and sufficient lighting. No accessible bodies of water or hazards were observed. All bathrooms inspected had slip resistant flooring and grab bars in the showers. Hot water temperature was measured within the required 105-120 degrees Fahrenheit. The facility's fire alarms and carbon monoxide detectors were observed to be in working order. The facility's fire extinguishers were observed to be fully charged and last inspected on 4/7/2025. The facility had the required 7 days of non perishables and 2 days of perishables on hand. No food was expired. All sharp objects, soap, poisons and medications were observed to be locked and in-accessible to persons in care. LPA received the following documents: Current LIC 500, Administrators Certificates, Emergency Operations Plan A review of Centrally Stored Medications indicated that medications for residents were properly labeled with instructions on dosage and times of day and matched the Centrally Stored Medication Records(CSMR) kept at the facility. No deficiencies cited during today's visit. An exit interview was conducted. This report was reviewed with facility representatives and a copy provided.

Other visitNovember 20, 2025Type A
1 deficiency

Plain-language summary

A routine annual inspection was conducted on November 20, 2025, and records were found to be mostly complete, though one staff member's tuberculosis test results were missing from their file. The facility has been cited for this missing documentation and must provide proof of correction by the deadline to avoid penalties. The inspection will be finalized after the facility addresses this issue.

View full inspector notes

On 11/20/2025, Licensing Program Analyst(LPA) John Calandra arrived at the facility, to conduct the Annual 1-year required inspection. LPA Calandra was greeted by Suzanne Wasley-Fairley, Executive Director and Amanda Martinez, Nurse Manager explained the purpose of the visit. LPA reviewed 6 staff files and 5 resident files. All were observed to be complete. LPA collected the following documents during the visit: Current LIC 500(Personnel Summary Report), Liability Insurance and Administrator Certificates for S1, S2, and S3. During record review, LPA observed that S1 did not have TB results. A Type A citation was provided for this citation. Deficiency is cited under the California Code of Regulations(CCR), Title 22. Failure to correct the Deficiency by the Proof of Correction(POC) due date may result in Civil Penalties. This Annual will be completed at a later date. An exit interview was conducted. This report was reviewed with facility representatives and a copy provided.

Type ACCR §87411(f)

Regulation

(f) All personnel, including the licensee and administrator, shall be in good health, and physically and mentally capable of performing assigned tasks. Good physical health shall be verified by a health screening, including a chest x-ray or an intradermal test, performed by a physician not more than six (6) months prior to or seven (7) days after e…

Inspector finding

Based on record review, the licensee did not ensure that S1 had TB results which poses an immediate health, safety or personal rights risk to persons in care. POC Due Date: 12/05/2025 Plan of Correction 1 2 3 4 Licensee will ensure that S1 gets TB exam completed and will send results to the Department by the POC due date listed above.

Other visitMay 1, 2025
No deficiencies

Plain-language summary

On May 1, 2025, the state conducted a follow-up visit after a resident in independent living fell and injured themselves on April 17, 2025. The facility responded promptly when the resident's family notified them of the fall, and no violations were found during the inspection. The state's oversight does not cover the independent living portion of this facility.

View full inspector notes

On 5/1/2025, Licensing Program Analyst(LPA) John Calandra arrived at the facility to conduct a case management visit follow up on an incident reported to the Department on 4/24/2025 regarding a resident who slipped and fell in their room and injured themselves. LPA Calandra was greeted by David Nelson, Clinic Manager and explained the purpose of visit. Through document review and interview, LPA learned that R1 who lives in independent living fell on 4/17/2025 and injured themselves. R1 contacted a family member who contacted the facility to inform them of the fall and staff responded promptly. Community Care Licensing Division(CCLD)/California Department of Social Services(DSS) does not provide oversight into the independent living portion of the facility. During the visit LPA reviewed and obtained copies of the following documents: - R1's physician report -R1's Appraisal of Needs and Services No deficiencies were cited during today's visit. An exit interview was conducted. This report was reviewed with David Nelson, Clinic Manager and a copy of the report left at the facility.

InspectionMarch 7, 2025
No deficiencies

Inspector: John Calandra

Plain-language summary

On March 7, 2025, state inspectors conducted a follow-up visit to investigate a self-reported incident from February 25, 2025, in which a resident sustained multiple fractures. The inspectors reviewed the resident's care records, physician's report, and service plan with the director of clinical services. No violations were found.

View full inspector notes

On 3/7/2025, Licensing Program Analysts(LPAs) John Calandra and Yi Sam Jian, arrived at the facility to conduct a Case Management visit in regards to a self-reported incident report received by the Department on 2/25/2025, regarding a resident who sustained multiple fractures. LPAs were greeted by David Nelson, Director of Clinical Services. LPAs received copies of the following documents: - Care notes for R1 - LIC 602: Physician's Report for R1 - Service Plan for R1 - Admissions Agreement No deficiencies cited during today's visit. An exit interview was conducted. This report was reviewed with David Nelson, Director of Clinical Services and a copy of the report provided.

InspectionNovember 25, 2024
No deficiencies

Inspector: Grace Donato

Plain-language summary

A routine annual inspection was conducted on November 25, 2024, which included a tour of resident rooms, common areas, and the kitchen, review of resident and staff records, and testing of safety systems including hot water temperature, fire extinguishers, and sprinkler systems. The inspector found the facility in good condition with adequate food and supplies, grab bars and non-skid flooring in bathrooms, complete resident records, and proper medication storage and accounting. No deficiencies were cited.

View full inspector notes

On 11/25/2024, LPA Grace Donato made an unannounced annual visit to the facility. LPA met with Clinic Manager David Nelson, Linda West and Gloria Heimlich. LPA explained the purpose of the visit. LPA toured the facility inside and outside including a random sample of resident rooms, common areas, and kitchen area. Kitchen is located in the independent living building. Food is delivered in assisted living and memory care building. LPA observed residents engaged in different activities. Hot water temperatures were tested at 106 degF. The residents have adequate amount of linens and incontinence care items. All personal belongings are intact. Facility has sprinkler system. All fire extinguishers have been checked and current. Resident bedrooms and bathrooms were observed to be in good repair. Bathrooms are equipped with grab bars and non-skid floors. There is adequate amount of food, 2 days for perishables and & 7 days non-perishable. Eight resident records and eight staff records were reviewed. Resident records are updated, complete and signed. Staff records are complete. Facility accepts hospice residents and are in compliance with the required waiver requirements. Medication review was done, and all medications are accounted for, and centrally stored medication records are updated. LPA requested the following documents: LIC500 Personnel Report & Liability Insurance. No deficiencies are cited at this time. Report is reviewed and a copy is provided.

ComplaintDecember 16, 2023Type B
1 deficiency

Inspector: Christina Valerio

Plain-language summary

A state inspector conducted a routine annual inspection of the memory care and assisted living areas and found the facility's physical environment to be safe, with properly secured exits, locked hazardous materials, clean bathrooms with grab bars, working fire safety systems, and appropriate hot water temperatures. However, four resident files reviewed were found to be out of compliance with regulations, and the facility was cited for deficiencies related to record-keeping requirements. The facility also reported a change in executive director during the inspection.

View full inspector notes

Licensing Program Analyst (LPA) Christina Valerio arrived unannounced to conduct an annual required inspection. LPA entered through the main lobby, met with front desk staff, and explained the purpose of the visit. Front desk staff contacted security to escort LPA to the Lodge and the Gardens area of the facility. LPA then met with lead nurse, which contacted Administrator April Thompson. April directed LPA to contact Sue Fairley, Executive Director (ED). ED Fairley appointed Nursing Staff Carmen and Flora to carry out the visit. The current census is 300 for the entire community. For the Assisted Living and Memory Care areas, the census is currently 40. LPA Valerio and facility staff toured The Gardens and The Lodge to ensure compliance with Title 22 regulations. LPA observed The Gardens. Exit doors were equipped with working alarm systems and required a lock code to exit. LPA observed toxins, cleaning supplies, sharps, and medications locked away and inaccessible to residents in care. Resident bedrooms were observed to be fully furnished. Bathrooms were observed to be clean, sanitary, and have necessary grab bars and hygiene supplies. Hot water temperature was measured to deliver hot water at 112.3*F, which is within the regulatory range of 105-120*F. LPA observed the Activity Director carrying out activities with residents. No health or safety concerns observed for The Gardens. LPA observed The Lodge side of the facility. Common areas, resident bedrooms, dinning area, medication room, and staff offices were observed. LPA observed residents in their bedrooms, sitting in common areas, walking out to the community, and eating lunch. Hot water temperature was measured at 113.0*F. No health or safety concerns observed for The Lodge. Fire pull alarm system, fire extinguishers, carbon monoxide detector, and fire detectors were observed to be in working condition for both areas of the facility. Continues on LIC 809 - C... Page 1 of 2 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 Continued from LIC 809 LPA reviewed 4 resident files. 4 out of 4 resident files were observed to be out of compliance. A copy of the LIC 811 was provided to staff for ED Sue Fairley for review. All staff on shift were observed to be fingerprinted and cleared. LPA Valerio spoke to Administrator April Thompson via cell phone. Administrator April informed LPA Valerio of an Administrator Change. LPA to inform San Bruno Regional Office LPA Jaime Vado and LPM Cara Smith. LPA Valerio requested the following annual documentation be sent to the San Bruno Regional Office: LIC 500 - Personnel Report LIC 308 - Designation of Facility Responsibility LIC 402 Surety Bond (if applicable) Qualifications of Administrator for ED Sue Fairly LIC 200 - Change of Administrator Application LIC 610E - Emergency Disaster Plan Copy of Liability Insurance Per California Code of Regulations (CCR) - Title 22, Division 6, Chapter 8, deficiences were observed and are being cited today on the attached LIC 809 - D page. Appeal rights were provided. An exit interview was held, and a copy of the report was provided to Nursing staff Flora and Carmen.

Type BCCR §87506(a)

Regulation

87506 Resident Records(a)The licensee shall ensure that a separate, complete, and current record is maintained for each resident in the facility...

Inspector finding

Based on records review , the licensee did not comply with the section cited above in 4out of 4 resident files reviewed, which poses a potential health, safety or personal rights risk to persons in care. POC Due Date: 01/19/2024 Plan of Correction 1 2 3 4 Licensee to ensure all resident files are up to date with necessary information, such as LIC 602, reappraisals, etc. Licensee to send confirmation to the Regional Office that the files have been reviewed and updated with current information b…

Federal summary

CMS Care Compare

Not a CMS-certified facility

California RCFEs (residential care facilities for the elderly) are licensed by the state, not by CMS. CMS data only applies to skilled nursing facilities or to CCRCs that operate a licensed SNF wing.

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