Pleasant Hill Villa Home Care 2
RCFE
A Residential Care Facility for the Elderly (RCFE) is a non-medical residential care home licensed by California CDSS under Health & Safety Code §1560. Residents receive assistance with daily living activities such as bathing, dressing, meals, and medication management in a home-like setting. RCFEs are not hospitals or skilled nursing facilities — they do not provide round-the-clock medical care.
2968 Bonnie Lane · Pleasant Hill, 94523
Quick facts
Quality snapshot
Updated April 25, 2026Compared to 214 California RCFE facilities of similar size, over the last 36 months.
Source: California Department of Social Services, Community Care Licensing Division. View raw inspection records →
Quality grade· click to show how this was calculated
Severity66thWeighted citations per bed
Repeats100thRepeat deficiencies as share of total
Frequency63thDeficiencies per inspection
Tick mark at 50% = peer median · higher percentile = better facility
Quality grade· click to show how this was calculated
Weighted citations per bed
Repeat deficiencies as share of total
Deficiencies per inspection
Tick mark at 50% = peer median · higher percentile = better facility
Pleasant Hill Villa Home Care 2 scores B. Better than 76% of comparable California RESIDENTIAL CARE ELDERLY facilities. Severity: 66th percentile. Repeats: top 0%. Frequency: 63th percentile.
Each metric is converted to a 0–100 percentile within the peer set (higher = better). The composite grade averages all four. Peer set: CA / rcfe_general / small beds (214 facilities).
Citation severity over time
stableWeighted severity score per month · 24 months
Weighted score (24mo)
0
Finding distribution
1 total · 36 monthsScope × Severity (CMS A–L)
The rules that apply to this facility
California Title 22 requirements for this facility, with the specific regulation and a suggested question for each.
What training are all staff required to complete?22 CCR §87411
All direct-care staff must complete:
- 10 hours initial training within the first four weeks of employment.
- 4 hours annual in-service every year thereafter.
- Administrator certificate from a CDSS-approved program — 80 hours for first-time, 40 hours renewal every 2 years.
Ask on tour: Ask when the last staff training was completed and how it's tracked.
How many staff must be on duty overnight?22 CCR §87415
Based on 6 licensed beds:
One qualified staff member must be on call and physically on premises at all times overnight.
Violation pattern to watch for:A facility that documents a staff member as "on call" but with that person physically off-site — when the law requires on-premises presence — is in violation of this section.
Ask on tour: Ask the facility to walk you through their overnight staffing plan and confirm whether on-call staff are on premises or off-site.
What health conditions can this facility legally accept or refuse?22 CCR §87612–87615
Restricted — allowed with physician order + care plan
- Supplemental oxygen
- Insulin and injectable medications
- Indwelling or intermittent catheters
- Colostomy / ileostomy
- Stage 1 and Stage 2 pressure injuries
- Wound care (non-complex)
- Incontinence
- Contractures
Prohibited — facility must refuse or discharge
- Stage 3 or Stage 4 pressure injuries
- Feeding tubes (PEG, NG, or J-tube)
- Tracheostomies
- Active MRSA or communicable infections requiring isolation
- 24-hour skilled nursing needs
- Total ADL dependence with inability to communicate needs
A hospice waiver (HSC §1569.73) can allow continued care for residents on hospice who would otherwise fall into a prohibited category.
Ask on tour: Ask whether your loved one's specific care needs are restricted or prohibited, and what the facility's process is if needs change after admission.
What must this facility report to the state — and how fast?22 CCR §87211 / WIC §15630
- ImmediateElopement, fire, epidemic outbreak, or poisoningImmediately
- 2 hoursAbuse with serious bodily injury2-hour phone report + 2-hour written report — to the California Department of Social Services (CDSS), Adult Protective Services, and law enforcement
- 24 hrsAbuse without serious bodily injuryWithin 24 hours
- Next dayDeath of a residentPhone by next working day; written within 7 days
- Next dayInjury requiring medical treatment beyond first aidPhone by next working day; written within 7 days
- WrittenBankruptcy, foreclosure, eviction, or utility shutoff noticeWritten notice to CDSS and residents — $100/day penalty (max $2,000) for failure
Your enforcement lever:Incidents that aren't reported on time are themselves a separate violation. If you believe a reportable event wasn't filed, you can submit a complaint directly to the California Department of Social Services (CDSS).
How does CDSS enforce these rules?22 CCR §87755–87777 / HSC §1569.58
- 1Notice of DeficiencyWritten citation with a correction deadline. Facility must submit a Plan of Correction.
- 2Civil PenaltyStarts at $50/day for non-serious; $150/day for serious deficiencies — immediately, with no grace period. Repeats escalate to $150 first day + $50/day, then $1,000 first day + $100/day.
- 3Suspension of AdmissionsFacility cannot accept new residents until violations are corrected.
- 4Temporary Suspension or RevocationEmergency suspension for imminent danger; full revocation after administrative hearing.
- 5Exclusion OrderAdministrator and operator can be barred from all CDSS-licensed facilities — not just this one.
See how these rules have been applied to this specific facility:
View state inspection record and citationsState records
California Dept. of Social Services · Community Care Licensing- License number
- 079200738
- License type
- RESIDENTIAL CARE ELDERLY
- License status
- LICENSED
- License expires
- Not yet indexed
- Licensed beds
- 6
- Operator
- Pleasant Hill Villa Home Care Inc
Inspections & citations
3
reports on file
1
total deficiencies
InspectionApril 16, 2025No deficiencies
Plain-language summary
On April 16, 2025, inspectors conducted an unannounced visit as part of a change-of-ownership review and found that a detached garage had been converted into three separate rooms (with beds, desks, and other furniture) that were not shown on the facility's official floor plan. The current and previous licensee both acknowledged the garage conversion, though they stated it was done before the current ownership. A technical violation was issued for the discrepancy between the actual facility layout and the documented floor plan.
View full inspector notes
On 04/16/2025 at 7:00 PM Licensing Program Analyst (LPA) L. Alexander conducted an unannounced Case Management visit while conducting a Pre-Licensing visit for a Change of Ownership. LPA met with Administrator, Joy Dela Cueva and explained the purpose of the visit. LPA called Licensee, Gliceria "Glecy" Magat to discuss the modified rooms in the detached garage. While LPA toured the facility with the facility sketch LPA observed that the detached garage had three (3) separate rooms that included hardwood floors, a desk, a desk chair, chairs, a twin bed and other items located in this space. LPA phoned the Licensee, "Glecy", that stated this space was modified for an office for the new licensee. Glecy stated that the garage was already modified with the 3 rooms prior to her becoming the licensee of the facility. LPA reviewed a copy of current facility sketch that only illustrates the detached garage as a "garage" and not an office or another type of room. LPA observed a refrigerated freezer that included food for the residents. Technical Violation is being issued during visit. Exit interview conducted and a copy of this report was provided.
InspectionJanuary 3, 2025No deficiencies
Inspector: Lori Alexander-Washington
Plain-language summary
On January 3, 2025, the facility underwent its required annual inspection, and no violations were found. The inspector confirmed that the home maintains safe living conditions, including proper fire safety equipment, adequate lighting and temperature, secure medication storage, and functioning smoke and carbon monoxide detectors, and that all eight staff members have current first aid training. The administrator's certificate is valid through June 2026.
View full inspector notes
On 01/03/2025 at 12:15 PM, Licensing Program Analyst (LPA) L. Alexander arrived unannounced to conduct 1-Year Annual Required inspection. LPA met with Caregiver, Leonora Gabatino and explained the purpose of the visit. Leonora phoned the Administrator, Joy Dela Cueva to inform. The administrator arrived shortly after. The facility’s fire clearance was approved for capacity six (6) non-ambulatory. Hospice waiver approved for three (3) residents. Administrator certificate #7004869740 expires 06/25/2026. LPA toured facility with Leonora including but not limited to bedrooms, bathrooms, kitchen, common area and backyard. The facility consists of seven (7) total bedrooms which six (6) bedrooms are occupied by the residents and one (1) bedroom is occupied by staff. All outdoor and indoor passageways are kept free of obstruction. There are no bodies of water observed. A comfortable temperature is maintained at 72 degrees Fahrenheit. LPA observed lighting in all rooms are adequate for the comfort and safety of the residents. The hot water temperature in the residents’ shared bathroom was measured at 112.3 degrees Fahrenheit. Residents’ bathrooms are equipped with grab bars and non-skid mats. There is a minimum of one week supply of nonperishable and 2-day of perishable foods. Centrally stored medication and sharps were locked and inaccessible to residents. Smoke and carbon monoxide detectors were in operating condition during visit. Fire extinguisher was last serviced on 08/21/2024. Emergency Disaster Plan was last posted on 01/30/2024. First aid kit was observed to be complete. Emergency disaster drill was last conducted on 12/10/2024. LIC809-C Continued... 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 LIC809-C (Page 2) LPA reviewed six (6) residents records. LPA reviewed eight (8) staff records and 8 of 8 have current first aid training and associated to the facility. Updated copies of the following documents were requested for facility file and are to be submitted to CCL by 01/10/2025: LIC 308 Designation of Administrative Responsibility LIC 309 Administrative Organization Updated LIC 500 Personnel Report LIC 610E Emergency Disaster Plan - Reviewed Liability Insurance Current Administrator’s Certificate - Reviewed No deficiencies cited during visit. Exit interview conducted and a copy of this report provided.
InspectionJanuary 26, 2024Type B1 deficiency
Inspector: Lori Alexander-Washington
Plain-language summary
This was a routine annual inspection on January 26, 2024. The inspector found that the facility had one more resident than allowed under its hospice waiver for three residents, and requested updated documentation on administrative responsibility, organization, personnel, and the emergency disaster plan by February 2, 2024. All other areas inspected—including safety equipment, food supplies, medication storage, bathroom safety, and staff first aid training—met requirements.
View full inspector notes
On 01/26/2024 at 1:30 PM, Licensing Program Analyst (LPA) L. Alexander arrived unannounced to conduct 1-Year Annual Required inspection. LPA met with Administrator, Joy Dela Cueva and explained the purpose of the visit. The facility’s fire clearance was approved for six (6) non-ambulatory. Hospice waiver for three (3) residents. Administrator Certificate #6016749740 Expires 06/25/2024. LPA toured facility with Joy including but not limited to bedrooms, bathrooms, kitchen, common area and backyard. The facility consists of 7 total bedrooms which 6 bedrooms are occupied by the residents and 1 bedroom is occupied by staff. All outdoor and indoor passageways are kept free of obstruction. There are no bodies of water observed. A comfortable temperature is maintained at 72 degrees Fahrenheit. LPA observed lighting in all rooms are adequate for the comfort and safety of the residents. The hot water temperature in the residents’ shared bathroom was measured at 116.5 degrees Fahrenheit. Residents’ bathrooms are equipped with grab bars and non-skid mats. There is a minimum of one week supply of nonperishable and 2-day of perishable foods. Centrally stored medication and sharps were locked and inaccessible to residents. Smoke and carbon monoxide detectors were in operating condition during visit. Fire extinguisher was last serviced on 08/30/2023. Emergency Disaster Plan was last posted on 01/10/2023. First aid kit was observed to be complete. Emergency disaster drill was last conducted on 12/15/2023. LIC809 Continued... 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 LIC809-C Continued... LPA reviewed 5 residents records. LPA reviewed 5 staff records and 5 of 5 have current first aid training and associated to the facility. THE FOLLOWING DEFICIENCIES WERE OBSERVED DURING VISIT: LPA observed during file review that facility had 1 more resident than the approved hospice waiver for 3 residents. The following deficiencies were observed (see LIC 809D) and cited from the California Code of Regulations, Title 22 and/or Health and Safety Code Failure to correct deficiencies by POC date may result in additional Civil Penalties. Updated copies of the following documents were requested for facility file and are to be submitted to CCL by 02/02/2024: LIC 308 Designation of Administrative Responsibility LIC 309 Administrative Organization LIC 500 Personnel Report LIC 610E Emergency Disaster Plan Liability Insurance Exit interview conducted. Appeal Rights and a copy of this report provided.
Regulation
87632 Hospice Care Waiver (a) In order accept or retain terminally ill residents and permit them to receive care from a hospice agency, the licensee shall have ....
Inspector finding
Based on observation, interview, record review, the licensee did not comply with the section cited above in by not having an hospice waiver exception for R4 which poses a potential health, safety or personal rights risk to persons in care. POC Due Date: 01/29/2024 Plan of Correction 1 2 3 4 By POC date, Administrator will submit to CCL request for additional hospice waiver. Deficiency will not be cleared until all supporting documents and exception waiver is approved.
Federal summary
CMS Care CompareNot a CMS-certified facility
California RCFEs (residential care facilities for the elderly) are licensed by the state, not by CMS. CMS data only applies to skilled nursing facilities or to CCRCs that operate a licensed SNF wing.
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