StarlynnCare

California · Palo Alto

Webster House

CCRC

A Continuing Care Retirement Community (CCRC) offers multiple levels of care on a single campus — typically independent living, assisted living, and skilled nursing. Residents often enter under a long-term contract and can transition between care levels as their needs change. CCRCs in California are regulated by the California Department of Social Services.

401 Webster Street · Palo Alto, 94301

Quick facts

Licensed beds54
Memory careNot listed
Last inspectionJul 2025
Last citationJun 2024
Operated byFront Porch Communities and Services
Map showing location of Webster House

Quality snapshot

Updated April 25, 2026

Compared to 21 California CCRC facilities, over the last 36 months. Bed-size filter relaxed due to small peer set.

Source: California Department of Social Services, Community Care Licensing Division. View raw inspection records →

Quality grade· click to show how this was calculated

Severity
25th

Weighted citations per bed

Repeats
100th

Repeat deficiencies as share of total

Frequency
15th

Deficiencies per inspection

Tick mark at 50% = peer median · higher percentile = better facility

Webster House scores C−. Better than 47% of comparable California RCFE-CONTINUING CARE RETIREMENT COMMUNITY facilities. Severity: 25th percentile. Repeats: top 0%. Frequency: bottom 15%.

Each metric is converted to a 0–100 percentile within the peer set (higher = better). The composite grade averages all four. Peer set: CA / ccrc (21 facilities).

Citation severity over time

↓ improving

Weighted severity score per month · 24 months

May 24peer medianApr 26

Weighted score (24mo)

6

Last citation

Jun 24

Finding distribution

2 total · 36 months

Scope × Severity (CMS A–L)

IsolatedPatternWidespreadJKLGHID2EFABCSev 4 · IJSev 3Sev 2Sev 1

View inspections & citations

The rules that apply to this facility

California Title 22 requirements for this facility, with the specific regulation and a suggested question for each.

What training are all staff required to complete?22 CCR §87411

All direct-care staff must complete:

  • 10 hours initial training within the first four weeks of employment.
  • 4 hours annual in-service every year thereafter.
  • Administrator certificate from a CDSS-approved program — 80 hours for first-time, 40 hours renewal every 2 years.

Ask on tour: Ask when the last staff training was completed and how it's tracked.

How many staff must be on duty overnight?22 CCR §87415

Based on 54 licensed beds:

One awake caregiver must be on duty, plus one additional caregiver on call who can respond within 10 minutes.

Violation pattern to watch for:A facility that documents a staff member as "on call" but with that person physically off-site — when the law requires on-premises presence — is in violation of this section.

Ask on tour: Ask the facility to walk you through their overnight staffing plan and confirm whether on-call staff are on premises or off-site.

What health conditions can this facility legally accept or refuse?22 CCR §87612–87615

Restricted — allowed with physician order + care plan

  • Supplemental oxygen
  • Insulin and injectable medications
  • Indwelling or intermittent catheters
  • Colostomy / ileostomy
  • Stage 1 and Stage 2 pressure injuries
  • Wound care (non-complex)
  • Incontinence
  • Contractures

Prohibited — facility must refuse or discharge

  • Stage 3 or Stage 4 pressure injuries
  • Feeding tubes (PEG, NG, or J-tube)
  • Tracheostomies
  • Active MRSA or communicable infections requiring isolation
  • 24-hour skilled nursing needs
  • Total ADL dependence with inability to communicate needs

A hospice waiver (HSC §1569.73) can allow continued care for residents on hospice who would otherwise fall into a prohibited category.

Ask on tour: Ask whether your loved one's specific care needs are restricted or prohibited, and what the facility's process is if needs change after admission.

What must this facility report to the state — and how fast?22 CCR §87211 / WIC §15630
  • ImmediateElopement, fire, epidemic outbreak, or poisoningImmediately
  • 2 hoursAbuse with serious bodily injury2-hour phone report + 2-hour written report — to the California Department of Social Services (CDSS), Adult Protective Services, and law enforcement
  • 24 hrsAbuse without serious bodily injuryWithin 24 hours
  • Next dayDeath of a residentPhone by next working day; written within 7 days
  • Next dayInjury requiring medical treatment beyond first aidPhone by next working day; written within 7 days
  • WrittenBankruptcy, foreclosure, eviction, or utility shutoff noticeWritten notice to CDSS and residents — $100/day penalty (max $2,000) for failure

Your enforcement lever:Incidents that aren't reported on time are themselves a separate violation. If you believe a reportable event wasn't filed, you can submit a complaint directly to the California Department of Social Services (CDSS).

How does CDSS enforce these rules?22 CCR §87755–87777 / HSC §1569.58
  1. 1Notice of DeficiencyWritten citation with a correction deadline. Facility must submit a Plan of Correction.
  2. 2Civil PenaltyStarts at $50/day for non-serious; $150/day for serious deficiencies — immediately, with no grace period. Repeats escalate to $150 first day + $50/day, then $1,000 first day + $100/day.
  3. 3Suspension of AdmissionsFacility cannot accept new residents until violations are corrected.
  4. 4Temporary Suspension or RevocationEmergency suspension for imminent danger; full revocation after administrative hearing.
  5. 5Exclusion OrderAdministrator and operator can be barred from all CDSS-licensed facilities — not just this one.

See how these rules have been applied to this specific facility:

View state inspection record and citations

State records

California Dept. of Social Services · Community Care Licensing
License number
435202504
License type
RCFE-CONTINUING CARE RETIREMENT COMMUNITY
License status
LICENSED
License expires
Not yet indexed
Licensed beds
54
Operator
Front Porch Communities and Services

Inspections & citations

6

reports on file

2

total deficiencies

InspectionJuly 3, 2025
No deficiencies
Inspector notes

On July 03, 2025, Licensing Program Analyst (LPA) Kiran Jain arrived unannounced at the facility to conduct a Case Management - Annual Continuation visit. LPA met with the Executive Director (ED), Tim Selleck, and disclosed the purpose of the inspection. The visit was a continuation of the Annual inspection visit that occurred on 06/16/2025. LPA reviewed six (6) staff personnel records and five (5) resident records. The LPA observed that 5 of 5 residents had the Admission Agreement, Physician's Report, and Appraisal Needs and Services Plan. LPA observed that 6 of 6 staff members had LIC 508 Criminal Record Statements and LIC 503 Health Screening and confirmed that 6 of 6 staff members were associated with the facility. No deficiencies were cited during today's visit. An exit interview was conducted with the Executive Director. A copy of this report was provided to the Executive Director, Tim Selleck, whose signature on this form confirms receipt of the report.

InspectionJune 16, 2025
No deficiencies
Inspector notes

On June 16, 2025, at 8:45 AM, Licensing Program Analyst (LPA) Kiran Jain arrived unannounced at the facility to conduct a Required 1-Year Annual inspection. LPA met with the Executive Director (ED), Tim Selleck, and disclosed the purpose of the inspection. The facility consisted of one building with six (6) levels and assisted living units on floors 1 to 5. The ED informed the LPA that the facility had 49 residents in care at the time. At 9:20 AM, LPA initiated a walk-through of the facility, accompanied by ED. LPA inspected randomly selected five (5) resident apartments. The apartments were found to be clean, well-lit, and equipped with the required furniture. LPA inspected the private bathrooms in random rooms. The bathrooms contained soap, grab bars, towels, a trash can, and non-slip flooring. The hot water temperature at the sink faucets measured between 108.4°F and 112.6°F. The apartments also contained private kitchen, washer, and dryer units. LPA inspected the main kitchen and found it clean. The refrigerator, freezer, and pantry cabinets were checked, and there was a sufficient supply of fresh perishable food for two (2) days and nonperishable staples for seven (7) days. No expired food items were found. Open food items were wrapped and dated. The dining room was inspected and was found to be clean, with all furniture in good repair. A four week dining menu and an alternate menu was available to residents. LPA inspected the fire extinguishers mounted on the hallway walls and found them fully charged, with the last service tag dated January 08, 2025. Continued on LIC809-C 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 The fire alarm/smoke detectors are tested quarterly by a third-party vendor, CodeRed Communications Inc., with the last service completed on 04/02/2025. The fire sprinklers testing is performed quarterly by Nor-Cal fire protection Inc., with the last service completed on 05/21/2025. A staff member tested the carbon monoxide detector in one of the resident apartments in LPA’s presence, and it was found to be functional. LPA observed and inspected a locked centrally stored medication cart in the wellness center. Medications were organized separately for each resident. Narcotics were locked. All medication bottles and bubble packs were properly labeled. Centrally Stored Medication Records were reviewed and found to be complete. LPA inspected activity areas, library, media room, fitness center, outdoor garden, and other commons areas. Activity calendar was posted one month is advance for the residents. All common areas were free from obstructions, and hallways were well-lit. LPA toured the outside courtyard and patio areas and found passageways in good condition, free of obstructions, and without any blocking or tripping hazards. These areas had patio tables, chairs, and umbrellas for residents’ use. No accessible bodies of water or hazards were observed. LPA inspected the first aid kit and found it fully stocked. Emergency Drill Logs were reviewed, and it was observed that Emergency Disaster Drills were conducted quarterly, with the most recent drill completed on 05/14/2025. The HR director was out on unplanned bereavement leave and employee files inside the cabinet were locked. The keys were not available to access these staff files. ED stated they are going to have another set of keys available. The annual inspection will need to be continued at a later time. No deficiencies were cited during today's visit. An exit interview was conducted with the Executive Director. A copy of this report was provided to the Executive Director, Tim Selleck, whose signature on this form confirms receipt of the report.

Other visitJune 19, 2024Type B
2 deficiencies

Inspector: David Marrufo

Inspector notes

Licensing Program Analyst (LPA) David Marrufo conducted an unannounced Required 1 Year visit and met with Kris Vu, Director of Resident Health Services.. During visit, LPA Marrufo toured the facility inside and out. During visit, LPA Marrufo toured the facility kitchen area. LPA observed a perishable food supply of at least two days and a non-perishable food supply of at least seven days. LPA Marrufo reviewed the facility first aid kit and found it to be complete. LPA Marrufo reviewed the Centrally Stored Medication and Destruction Record (CSMDR) for residents R1-R5. Resident R1 had two prescription medications that were not entered into the CSMDR. R2 had six prescription medications that were not in the CSMDR. R3 had three prescription medications that were not in the CSMDR. R4 had 3 prescription medications that were not in the CSMDR. R5 had 1 medication that was not in the CSMDR. LPA Marrufo reviewed the resident records for R1-R5 and found them to be complete. LPA Marrufo reviewed the staff records for staff S1-S6. Staff S4-S6 did not have current first aid certifications on file. Staff S2, S4, S5, and S6 were missing their LIC9025 Employee Rights Forms in their staff records. LPA Marrufo toured 1 hallway bathroom and 5 resident living units. The hallway bathroom and the bathrooms in the living units each had working lights and available soap and paper towels. The water temperatures in all toured bathrooms were between 112 F and 115 F. The bedrooms in each living unit had available bedding and clothing storage areas and working lights. LPA Marrufo toured the outside area and found the exits to be clear of obstructions and the pool area was locked. Per facility records, the Smoke Detector System was last tested on 04/18/2024 and the last fire drill was done on 03/22/2024. Deficiencies were cited as per California Code of Regulations Title 22. See LIC809-D for more information. An Advisory Note was issued. See LIC9102 for more information. This report was reviewed with Kris Vu and a copy of this report and appeal rights were provided.

Type BCCR §87411(c)(1)

Regulation

87411 Personnel Requirements – General (c) All RCFE staff who assist residents with personal activities of daily living shall receive initial and annual training as specified in Health and Safety Code sections 1569.625 and 1569.69 (1) Staff providing care shall receive appropriate training in first aid from persons qualified by such agencies as th…

Inspector finding

Based on records review, the licensee did not comply with the section cited above in 3 out of 6 reviewed staff records, which were missing current first aid ceritifications, which poses a potential safety risk to persons in care. POC Due Date: 06/26/2024 Plan of Correction 1 2 3 4 Licensee agrees to submit current First Aid Certifications for staff S4-S6 to CCL by POC date.

Type BCCR §87465(h)(6)(A)-(F)

Regulation

87465 Incidental Medical and Dental Care (h) The following requirements shall apply to medications which are centrally stored: (6) The licensee shall be responsible for assuring that a record of centrally stored prescription medications for each resident is maintained for at least one year and includes: (A) The name of the resident for whom prescri…

Inspector finding

Based on records review, the licensee did not comply with the section cited above in 5 out of 5 reviewed resident Centrally Stored Medication and Destruction Records (CSMDR), which had prescription medications which were missing from the CSMDR, which poses a potential health risk to persons in care. POC Due Date: 06/26/2024 Plan of Correction 1 2 3 4 Licensee agrees to audit and update all resident Centrally Stored Medication and Destruction Records (CSMDR) and, once completed, submit a Statem…

InspectionAugust 3, 2022
No deficiencies

Inspector: David Marrufo

Inspector notes

Licensing Program Analyst (LPA) David Marrufo conducted an unannounced Case Management visit and met with Tim Selleck. The Case Management visit was in response to a Suspected Adult/Elderly Abuse form (SOC341) that the facility submitted to licensing alleging that staff S1 verbally abused resident R1. During visit, LPA Marrufo interviewed resident R1 as well as residents R2-R7. LPA Marrufo interviewed staff S1 and staff S2-S5, as well as Administrator Tim Selleck. LPA Marrufo obtained copies of R1's Admission Record, Physician's Report, and Appraisal/Needs and Services Plan. LPA Marrufo obtained copies of the Resident Roster, Staff Schedule, and Internal Investigation Report that the facility conducted in response to the incident, Training Certification Record for S1, and In-Service Training Record for Emergency Pendant Response Time dated 7/13/2022 for all staff. The Internal Investigation Report stated that the response plan for the facility will be to always have another staff accompany S1 when assisting R1. No deficiencies were cited at this time as per California Code of Regulations Title 22. This report was reviewed with Administrator Tim Selleck and a copy of the report was provided.

InspectionJuly 27, 2022
No deficiencies

Inspector: David Marrufo

Inspector notes

Licensing Program Analyst (LPA) David Marrufo conducted an unannounced Required 1 Year visit and met with Ann Lee. During visit, LPA Marrufo toured the inside and outside of the facility. The facility entrance had a visitor screening area with thermometer. LPA Marrufo observed the visitor bathroom and observed there to be available soap, paper towels, hand washing sign, and trash bin with foot-operated lid. LPA Marrufo observed there to be a PPE supply of at least 30 days. LPA Marrufo observed the kitchen area and observed there to be a perishable food supply of at least 2 days and a non-perishable food supply of at least 7 days. No deficiencies were cited as per California Code of Regulations Title 22. This report was reviewed with Ann Lee and a copy of the report was provided.

Other visitJune 7, 2021
No deficiencies

Inspector: David Marrufo

Inspector notes

Licensing Program Analyst (LPA) David Marrufo conducted an unannounced COVID-19 Infection Control Required 1 Year visit and met with Administrator Linda Hibbs. During visit, LPA Marrufo toured the facility entrance and screening area, bathrooms, facility staff break area, dinning area, and hallways. Three out of three observed bathrooms did not have trash cans with foot operated lids. Facility staff were observed to have masks. Facility was observed to have an adequate supply of PPEs. A Technical Advisory Note was issued. See LIC9102 for more information. No deficiencies were cited as per California Code of Regulations, Title 22. This report was reviewed with Administrator Linda Hibbs and a copy of the report was provided.

Federal summary

CMS Care Compare

Not a CMS-certified facility

California RCFEs (residential care facilities for the elderly) are licensed by the state, not by CMS. CMS data only applies to skilled nursing facilities or to CCRCs that operate a licensed SNF wing.

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