Villa Toscana a Memory Care Community.
Villa Toscana a Memory Care Community is Ranked in the bottom 7% on citation severity among California peers with 7 CDSS citations on record; last inspected May 2026.
A large home, reviewed on public record.
Compared to 56 California facilities with a similar number of beds.
RCFE memory care · 36-month window. Higher percentile = better performance on inspection record. Source: California Dept. of Social Services · Community Care Licensing.
among peers to rank.
Rankings based on 36-month CDSS inspection data. Severity and frequency: fewer citations = higher percentile. Repeat rate: lower repeat citation share = higher percentile.
FACILITY WATCH · BETA
Villa Toscana a Memory Care Community has 7 citations on record. Know the moment anything changes.
New findings, complaint investigations, or status changes — emailed to you free.
Citation history, plotted month by month.
7 deficiencies on record. Each bar is a month with a citation.
Finding distribution
7 total · 36 monthsScope × Severity (CMS A–L)
The rules that apply to this facility.
State requirements with the exact regulation citation, plain-language explanation, and a question to ask on tour. Rules this facility has been cited for appear first.
Plain language
Elopements, fires, epidemic outbreaks, and poisonings must be reported immediately. Abuse with serious bodily injury requires a 2-hour phone report + 2-hour written report to CDSS, Adult Protective Services, and law enforcement. Abuse without serious bodily injury must be reported within 24 hours. A resident death requires a phone call by the next working day and a written report within 7 days. Injuries requiring medical treatment beyond first aid, and bankruptcy/foreclosure/utility shutoff notices, must also be reported. Incidents not reported on time are a separate violation — families may file a complaint directly with CDSS.
Ask on tour
“When was the last incident report filed with CDSS, and may I see your incident log summary for the past 12 months?”
Questions to ask before you visit.
A short pre-tour checklist tailored to Villa Toscana a Memory Care Community's record and state requirements.
The facility received one serious citation in its inspection history — what was the nature of that citation, and what changes have been made since the December 2025 inspection to address it?
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One complaint was filed with CDSS and is on record for this facility — what was the subject of that complaint, and how was it resolved?
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Villa Toscana is licensed for 70 beds as a memory care community — how are residents' dementia-related behaviors and care needs assessed when they first move in, and how often is that assessment updated?
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Every inspection visit, verbatim.
6 inspections in the public record, most recent first. Click any row to expand — cited rows open automatically.
2026-05-21Other VisitType A · 1 finding
“unattended and S1 was not able to follow R1 as S1 was the only caregiver who was working on the floor so S1 had to stay to care for the other residents. in addition, staff did not respond to the delayed egress door in a timely fashion which posed an immediate health and safety risks to residents in care.”
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LPA interviewed staff #1 (S1) who stated that on the day of the incident (3/20/2026), S1 was working on the 2nd floor where R1 was residing, and R1 was verbalizing multiple times that he/she wanted to leave the unit. When S1 was in the laundry room that was located on the same floor, S1 heard the alarm went off on one of the delayed egress doors and S1 suspected that it was R1 who left the unit. However, S1 could not leave the floor as S1 was the only caregiver who was assigned on the floor. Therefore, S1 alerted other staff members on the 3rd floor who came to assist and subsequently, R1 was found at the restaurant next to the facility. According to the administrator, R1 was moved to the 3rd floor after the incident for additional supervision as there were more staff members assigned to the 3rd floor. Based on the facility’s March staffing schedule, it indicated that S1 was the only caregiver who was assigned to the 2nd floor on 3/20/2026 for 11 residents. During the visit on 4/7/2026, LPA and the administrator tested one of the delayed egress doors on the 3rd floor, the alarm went off immediately, but no staff responded. The door opened after 30 seconds, the administrator exited the floor and 2 staff members walked toward the door after 60 seconds. The administrator acknowledged that staff members should have responded to the alarm before the door opened. Regarding the second incident on 3/28/2026, LPA attempted to obtain more information from the administrator, the director and facility staff members but no one remember this incident and there was no documentation of such incident. During the investigation, the administrator acknowledged that she attempted to report this incident via electronically to CCL but it was never sent. This observation will be cited under Case Manager on LIC 809 and 809D. After the investigation, this allegation is substantiated as there was insufficient staffing for one caregiver to care for 11 residents resulting in R1 leaving the floor unattended through the delayed egress door and S1 could not follow R1 as S1 had to stay on the floor to care for the other residents. This report is reviewed and discussed with the administrator. A copy is provided with the appeal rights.
2026-05-21Annual Compliance VisitType A · 1 finding
“This requirement is not met as evidenced by the facility did not report to CCL that R1 left the facility unattended which poses an immediate health and safety risks to residents in care,”
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On May 21, 2026, Licensing Program Analyst (LPA) Murial Han conducted an unannounced case management visit to deliver a finding that was observed during the complaint investigation. LPA met with the administrator and explained the purpose of today's visit. During the investigation of complaint # 26-AS-20260330133147, it was observed that facility did not report to CCL of an incident that happened on March 20, 2026 concerning a resident (R1) who left the facility unattended. The administrator acknowledged that it was not reported to CCL in a timely fashion. Based on observation interview and record review, deficiency is cited under California Code of Regulations, Title, 22 cited on the LIC 809D. Failure to correct the deficiencies may result in civil penalties. This report is reviewed and discussed with the administrator. A copy of the report and appeals rights are provided.
2026-05-21Complaint InvestigationType A · 4 findings
“Based on [(observation) (interview) (record review)], the licensee did not comply with the section cited above as during the tour with the administrator, hot water temperature in resident rooms was measured at 126-134 degrees F which poses an immediate health, safety or personal rights risk to persons in care. POC Due Date: 05/22/2026 Plan of Correction 1 2 3 4 The administrator will develop a plan of correction on the action that was taken to ensure hot water temp is within 105-120 and the action that the administrator will take to ensure the hot water temperature stays within the range. The administrator will provide a copy of the plan of correction to CCL by 5/22/2026.”
“Based on [(observation) (interview) (record review)], the licensee did not comply with the section cited above as during the tour with the facility, LPA observed 4 out of 4 resident rooms have bottles of shampoos, conditioners, soap bars in their bathrooms which poses an immediate health, safety or personal rights risk to persons in care. POC Due Date: 05/22/2026 Plan of Correction 1 2 3 4 The administrator will develop a plan of correction that indicates the action that the facility took to ensure compliance and the action that the administrator will take to ensure compliance. The administrator will provide a copy of the plan of correction to CCL by 5/22/2026.”
“Based on [(observation) (interview) (record review)], the licensee did not comply with the section cited above as at 10:49AM, during the tour of the facility, LPA observed the 3rd floor medication cart was parked in the dining room and unlocked. In addition, LPA observed a bottle of Metamucil was in the bathroom of 204 and it was unlocked which poses an immediate health, safety or personal rights risk to persons in care. POC Due Date: 05/22/2026 Plan of Correction 1 2 3 4 The administrator will develop a plan of correction to ensure compliance and the actions that were taken on the above findings. The administrator will provide a copy of the plan of correction to CCL by 5/22/2026.”
“Based on [(observation) (interview) (record review)], the licensee did not comply with the section cited above as LPA observed S2 and S3 did not have a health screen in their file which poses/posed a potential health, safety or personal rights risk to persons in care. POC Due Date: 05/28/2026 Plan of Correction 1 2 3 4 The administrator will develop a plan of correction to ensure compliance and the actions that were taken on the above findings. The administrator will provide a copy of the plan of correction to CCL by 5/28/2026.”
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On May 21, 2026, Licensing Program Analyst (LPA) Murial Han conducted an annual inspection. LPA met with administrator, Mamta "MJ" Jain and LPA explained the purpose of today's visit. LPA toured facility and grounds. No accessible bodies of water or fire safety hazards observed. This is a 3-floor facility; 1st floor being the entrance to the lobby, 2nd and 3rd floors are Memory Care Units. LPA inspected activity area, dining room and other commons areas and observed some residents participating in the activity and some watching TV. All common areas were free from obstructions and in good operating condition. Hot water temperature throughout the facility was measured at 124- 136 degrees F. During the tour, LPA observed staff members conducting varies activities and engaging residents. A comfortable temperature is maintained, and lighting is sufficient for comfort. Medication cart on the 3rd floor, medication in room 204 and chemicals were unlocked and accessible to residents in care. 2 days of perishables and 7 days of nonperishable foods were observed for the residents. Facility is equipped with smoke detectors and carbon monoxide detectors. Fire extinguishers were last serviced on 6/18/2025. Emergency and fire drill records were observed to be sufficient. A review of (5) resident files was conducted and noted on LIC 858. A review of (6) staff files was conducted and noted on LIC 859. Based on observation, deficiency is cited under California Code of Regulations, Title, 22 cited on the LIC 809D. Failure to correct the deficiencies may result in civil penalties. . This report is reviewed and discussed with administrator. A copy of this report and the appeal rights were provided.
2026-02-24Complaint InvestigationUnsubstantiatedNo findings
Plain-language summary
A complaint was investigated about the facility's call light system. The call lights were out of service for about two weeks, but staff responded by checking on residents every 30 minutes to an hour and as needed during that time. The department found insufficient evidence to substantiate the complaint.
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In addition, according to staff interviewed and documentation reviewed, the whole call light system was down for about two weeks, however the facility immediately started taking steps to fix this issue as soon as it was brought up. Staff indicated that while the call lights were in disrepair, staff increased resident checks to every 30 minutes to an hour or as needed based on resident needs. Based on documents reviewed, information collected, and interviews conducted, the department has determined that although the above allegation may have happened or are valid, there is no a preponderance of evidence to prove the alleged violation did or did not occur, therefore the above allegation is UNSUBSTANTIATED. Report is reviewed with Care Coordinator, Blanca Evia Del Puerto and a copy is provided.
2025-12-30Annual Compliance VisitType A · 1 finding
Plain-language summary
A routine inspection in June 2024 investigated complaints about food quality, staff neglect, and forced activities, and found no violations of these allegations based on interviews with residents and staff. The inspection did identify that after a resident tested positive for COVID-19, the facility did not follow required retesting protocols for other residents and staff, and did not submit a required incident report for a second resident who later tested positive. The facility also lacked a required COVID-19 mitigation plan on file at the time of the inspection.
“unattended if outside the locked storage. This requirement was not met as evidenced by: During visit on 06/20/2024, LPA Marrufo observed a container of Clorox cleaning wipes in an unsecured cabinet in the dining area, which poses an immediate safety risk to residents in care.”
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The Community Care Licensing Department (CCLD) Infection Control Practices References Guide for RCFE states on page 9: “Facilities with COVID-19 cases retest all staff and residents in accordance with Community Care Licensing guidance, until no new cases are identified in two sequential rounds of testing.” On 06/10/2024, the facility submitted an Incident Report stating that on 06/07/2024, resident R1 was found to have an elevated temperature and was transported to the hospital. At the hospital, R1 tested positive for COVID. R1 was returned to the facility on 06/08/2024. During interview on 09/12/2024, LPA Marrufo interviewed Administrator (ADM) Engracia “Grace” Sandoval. ADM stated that after R1 returned to the facility, R1 was isolated in his/her living unit. R2 was the only other resident at the facility at the time. ADM stated that R2 did not need to be isolated since R2 was the only other resident in the facility besides R1 and R1 was being isolated in his/her living unit. ADM stated that the facility did not have COVID tests available when R1 was tested positive with COVID. ADM stated to have ordered more COVID tests and requested COVID tests from other facilities operated by the licensee. ADM stated staff S2 brought a COVID test from S1’s home and used it to test R2. ADM stated R2 took the COVID test and tested positive. ADM stated to have not sent an Unusual Incident/Injury Report for R2’s positive COVID case. During interview on 09/12/2024, S1 stated to have not gotten COVID while working at the facility. S1 stated to have either had a cold or allergies. S1 stated to have had symptoms of coughing and a runny nose. S1 stated to have taken a COVID test at home, and it had a negative test result. S1 stated to have worn gloves and a mask while coughing and having runny nose symptoms. On 12/10/2025, LPA Marrufo obtained a copy of a police report from local law enforcement. The police report stated that a police officer visited the facility on 06/14/2025. During the visit, the police officer conducted a welfare check on R1 and R2. The police officer observed appropriate protective personal equipment for COVID-19 outside of the apartments of R1 and R2. On 12/24/2025, LPA Marrufo reviewed the facility file and did not find an LIC808 COVID-19 Mitigation Plan Report. Page 2 of 4. 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 Allegation: Facility staff do not ensure food is of good quality for residents in care When the department received the complaint, it was alleged that the food is of poor quality and the meat is tough and difficult for the residents to swallow. During visit on 06/20/2024, LPA observed lunch being served to residents R1 and R2. LPA observed a staff cut R1’s chicken into small pieces. LPA observed R2 was served chicken and was given a fork and butter knife. LPA observed R2 cutting the chicken with the fork and by using R2’s fingers. LPA observed that R1 had a staff sitting nearby assisting R1 with eating. LPA did not interview R1 out of concern of causing a choking incident while R1 was eating. During visit on 09/12/2024, LPA Marrufo approached R1 and asked R1 for an interview, and R1 verbally refused to be interviewed. LPA interviewed R2 while R2 was eating lunch. R2 stated R2 can cut the chicken and the chicken tasted fine. R2 stated the food at the facility tastes fair. R2 stated R2 can cut the food and the food is not too tough. R2 stated that R2 can swallow the food. During interview on 06/20/2024, ADM stated that food can be pre-cut for residents and sauces are added to make sure the food is not too dry. ADM stated food is cooked tender enough for residents and the facility has the equipment to ensure the food is tender. Allegation: Staff neglect residents. When the department received the complaint, it was alleged that R2 asked S2 for assistance and S2 stated S2 needed to get coffee first. R2 stated during interview to have never asked for help and not received help from staff. R2 stated to not recall any time when R2 asked a staff for help and the staff stated to need to get coffee first before helping R2. Page 3 of 4. 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 During interview on 06/20/2024, staff S2 stated to have approached R2 while R2 was having breakfast and asked R2 how R2 was doing. S1 stated to have told R2 that S2 cannot function without getting coffee first, but R1 was not asking for help from S2. Allegation: Staff are forcing residents to participate in activities. When the department received the complaint, it was alleged that staff S2 has forced R1 and R2 to participate in activities. During interview on 06/20/2024, S2 stated to have never forced R1 or R2 to participate in activities. During interview on 06/20/2025, R2 stated to have never been forced to participate in activities. During visit on 09/12/2024, LPA Marrufo attempted to interview R1, but R1 refused to be interviewed. Based on information from interviews conducted with staff and residents, and records reviewed, although the allegations listed above may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur. Therefore, the allegations are unsubstantiated. No Deficiencies were cited under California Code of Regulations Title 22 This report was reviewed with Administrator MJ Jain and a copy of this report was provided. Page 4 of 4. END REPORT
2025-05-13Other VisitNo findings
Plain-language summary
This was the facility's required annual inspection on May 13, 2025, and no violations were found. The inspector checked resident rooms, bathrooms, common areas, kitchen, medication storage, emergency equipment, and staff records, and found the facility clean and well-maintained with proper safety measures in place. The facility was asked to submit updated administrative paperwork by May 19, 2025.
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On May 13, 2025, at 09:00 AM, Licensing Program Analyst (LPA) Kiran Jain arrived unannounced at the facility to conduct a Required 1-Year Annual inspection. LPA met with the Executive Director (ED) Andrew Pence. The ED informed the LPA that the facility currently has 19 residents in care. At 9:35 AM, the LPA initiated a walk-through of the facility along with the ED. LPA inspected six (6) random resident rooms on the third floor, and found them clean, well-lit, and equipped with the required furniture. Emergency pull cords were observed to be functioning in the resident rooms with an average response time of 5 minutes. LPA inspected the private bathrooms in these random rooms. The bathrooms contained soap, grab bars, towels, a trash can, and non-slip flooring. The hot water temperature at the sink faucets measured between 116.5°F and 119.8°F. LPA inspected the dining room and found it clean, with all the furniture in good repair. Residents were observed eating snacks in the dining room. Cleaning supplies, chemicals, and sharp objects were observed inaccessible to the residents. LPA inspected activity area and other commons areas and observed some residents participating in the activity and some watching TV. All common areas were free from obstructions and hallways were well-lit. LPA toured the patio area and found passageways in good condition, free of obstructions, and without any blocking or tripping hazards. These areas had patio tables, chairs, and umbrellas for residents’ use. Delayed egress was observed on emergency exits and patio doors were locked. No accessible bodies of water or hazards were observed. Continued on LIC 809-C 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 LPA inspected laundry room on the second floor with washer and dryers. The laundry room was inaccessible to the residents in care. LPA inspected the main kitchen on the first floor and found it clean. The refrigerator, freezer, and pantry were checked, and there was a sufficient supply of fresh perishable food for two (2) days and nonperishable staples for seven (7) days. No expired food items were found. Open food items were wrapped and dated. LPA inspected the fire extinguishers mounted in the kitchen and found they were fully charged with a last service tag of 02/27/2025. The ED tested the smoke and carbon monoxide detector located in the hallway in the LPA's presence, and it was found to be functional. LPA reviewed the Fire Prevention routine inspection report, conducted on February 06, 2025, by the Department of Fire and Environmental Protection division, City of Mountain View. LPA inspected the medication room on the second floor. Medications were organized in separate bins for each resident. All medication bottles and bubble packs were properly labeled. Centrally Stored Medication Records (CSMR) were reviewed and found to be complete. LPA observed and inspected narcotics medications inside a locked centrally stored medication cart located in the dining room. LPA inspected the first aid kit and found it fully stocked. Emergency Drill Logs were reviewed, and it was observed that Emergency Disaster Drills were conducted quarterly, with the most recent drill completed on 03/20/2025. LPA reviewed five (5) random resident files and five (5) random staff personnel records. The LPA observed that 5 of 5 residents had the Admission Agreement, Physician's Report, Appraisal Needs and Services Plan. LPA observed that 5 of 5 staff members had First Aid/CPR training, LIC 508 Criminal Record Statements and LIC 503 Health Screening and confirmed that 5 of 5 staff members are associated with the facility. The following updated forms are requested to be submitted to CCLD by 05/19/2025: 1) LIC 500: Personnel Report 2) LIC 308: Designation of Facility Responsibility 3) Certificate of Liability Insurance 4) Administrator Certificate(s) No deficiencies were cited during today's visit. An exit interview was conducted with the Executive Director. A copy of this report was left with the Executive Director, Andrew Pence, whose signature on this form confirms receipt of the report.
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