Villa Toscana a Memory Care Community
RCFE · Memory Care
A Residential Care Facility for the Elderly (RCFE) is a non-medical residential care home licensed by California CDSS under Health & Safety Code §1560. Residents receive help with daily living activities such as bathing, dressing, and medication management. An RCFE with a Memory Care designation is additionally required by California Title 22 (§87705 and §87706) to provide specialized staff training in dementia care, individualized care plans for residents with cognitive impairment, and appropriate supervision protocols — requirements that go beyond a standard RCFE license.
939 W. el Camino Real · Mountain View, 94040
Quick facts
Quality snapshot
Updated April 25, 2026Compared to 25 California RCFE memory care facilities of similar size, over the last 36 months.
Source: California Department of Social Services, Community Care Licensing Division. View raw inspection records →
Quality grade· click to show how this was calculated
Severity71thWeighted citations per bed
Repeats100thRepeat deficiencies as share of total
Frequency58thDeficiencies per inspection
Tick mark at 50% = peer median · higher percentile = better facility
Quality grade· click to show how this was calculated
Weighted citations per bed
Repeat deficiencies as share of total
Deficiencies per inspection
Tick mark at 50% = peer median · higher percentile = better facility
Villa Toscana a Memory Care Community scores B. Better than 76% of comparable California RESIDENTIAL CARE ELDERLY facilities. Severity: 71th percentile. Repeats: top 0%. Frequency: 58th percentile.
Each metric is converted to a 0–100 percentile within the peer set (higher = better). The composite grade averages all four. Peer set: CA / rcfe_memory_care / large beds (25 facilities).
Citation severity over time
↑ worseningWeighted severity score per month · 24 months
Weighted score (24mo)
10
Last citation
Dec 25
Finding distribution
1 total · 36 monthsScope × Severity (CMS A–L)
The rules that apply to this facility
California Title 22 requirements for this facility, with the specific regulation and a suggested question for each.
What dementia-care training must staff complete?22 CCR §87705 / HSC §1569.625
Because this facility markets dementia or Alzheimer's care, state law mandates higher training standards:
- 12 hours initial dementia training — 6 hours before a staff member works independently with residents, 6 more within the first 4 weeks.
- 8 hours annual dementia in-service — required every year thereafter.
- Administrator CE — the administrator must include 8 hours of dementia-specific continuing education in every 2-year recertification cycle.
Training must cover individualized care plans, behavioral expressions, appropriate supervision, and the facility's dementia care philosophy.
Ask on tour: Ask how dementia training records are kept — families may request documentation.
How many staff must be on duty overnight?22 CCR §87415
Based on 70 licensed beds:
One awake caregiver must be on duty, plus one additional caregiver on call who can respond within 10 minutes.
Violation pattern to watch for:A facility that documents a staff member as "on call" but with that person physically off-site — when the law requires on-premises presence — is in violation of this section.
Ask on tour: Ask the facility to walk you through their overnight staffing plan and confirm whether on-call staff are on premises or off-site.
What health conditions can this facility legally accept or refuse?22 CCR §87612–87615
Restricted — allowed with physician order + care plan
- Supplemental oxygen
- Insulin and injectable medications
- Indwelling or intermittent catheters
- Colostomy / ileostomy
- Stage 1 and Stage 2 pressure injuries
- Wound care (non-complex)
- Incontinence
- Contractures
Prohibited — facility must refuse or discharge
- Stage 3 or Stage 4 pressure injuries
- Feeding tubes (PEG, NG, or J-tube)
- Tracheostomies
- Active MRSA or communicable infections requiring isolation
- 24-hour skilled nursing needs
- Total ADL dependence with inability to communicate needs
A hospice waiver (HSC §1569.73) can allow continued care for residents on hospice who would otherwise fall into a prohibited category.
Ask on tour: Ask whether your loved one's specific care needs are restricted or prohibited, and what the facility's process is if needs change after admission.
What must this facility report to the state — and how fast?22 CCR §87211 / WIC §15630
- ImmediateElopement, fire, epidemic outbreak, or poisoningImmediately
- 2 hoursAbuse with serious bodily injury2-hour phone report + 2-hour written report — to the California Department of Social Services (CDSS), Adult Protective Services, and law enforcement
- 24 hrsAbuse without serious bodily injuryWithin 24 hours
- Next dayDeath of a residentPhone by next working day; written within 7 days
- Next dayInjury requiring medical treatment beyond first aidPhone by next working day; written within 7 days
- WrittenBankruptcy, foreclosure, eviction, or utility shutoff noticeWritten notice to CDSS and residents — $100/day penalty (max $2,000) for failure
Your enforcement lever:Incidents that aren't reported on time are themselves a separate violation. If you believe a reportable event wasn't filed, you can submit a complaint directly to the California Department of Social Services (CDSS).
How does CDSS enforce these rules?22 CCR §87755–87777 / HSC §1569.58
- 1Notice of DeficiencyWritten citation with a correction deadline. Facility must submit a Plan of Correction.
- 2Civil PenaltyStarts at $50/day for non-serious; $150/day for serious deficiencies — immediately, with no grace period. Repeats escalate to $150 first day + $50/day, then $1,000 first day + $100/day.
- 3Suspension of AdmissionsFacility cannot accept new residents until violations are corrected.
- 4Temporary Suspension or RevocationEmergency suspension for imminent danger; full revocation after administrative hearing.
- 5Exclusion OrderAdministrator and operator can be barred from all CDSS-licensed facilities — not just this one.
See how these rules have been applied to this specific facility:
View state inspection record and citationsState records
California Dept. of Social Services · Community Care Licensing- License number
- 435202919
- License type
- RESIDENTIAL CARE ELDERLY
- License status
- LICENSED
- License expires
- Not yet indexed
- Licensed beds
- 70
- Operator
- Mv Memory Care Llc;calson Management, Llc.
Inspections & citations
3
reports on file
1
total deficiencies
1
Type A (actual harm)
ComplaintFebruary 24, 2026· UnsubstantiatedNo deficiencies
Inspector: Komal Curley
Unsubstantiated — the California Department of Social Services (CDSS) investigated and did not find a violation.
Inspector notes
In addition, according to staff interviewed and documentation reviewed, the whole call light system was down for about two weeks, however the facility immediately started taking steps to fix this issue as soon as it was brought up. Staff indicated that while the call lights were in disrepair, staff increased resident checks to every 30 minutes to an hour or as needed based on resident needs. Based on documents reviewed, information collected, and interviews conducted, the department has determined that although the above allegation may have happened or are valid, there is no a preponderance of evidence to prove the alleged violation did or did not occur, therefore the above allegation is UNSUBSTANTIATED. Report is reviewed with Care Coordinator, Blanca Evia Del Puerto and a copy is provided.
InspectionDecember 30, 2025· MixedType A1 deficiency
Inspector: David Marrufo
Inspector notes
The Community Care Licensing Department (CCLD) Infection Control Practices References Guide for RCFE states on page 9: “Facilities with COVID-19 cases retest all staff and residents in accordance with Community Care Licensing guidance, until no new cases are identified in two sequential rounds of testing.” On 06/10/2024, the facility submitted an Incident Report stating that on 06/07/2024, resident R1 was found to have an elevated temperature and was transported to the hospital. At the hospital, R1 tested positive for COVID. R1 was returned to the facility on 06/08/2024. During interview on 09/12/2024, LPA Marrufo interviewed Administrator (ADM) Engracia “Grace” Sandoval. ADM stated that after R1 returned to the facility, R1 was isolated in his/her living unit. R2 was the only other resident at the facility at the time. ADM stated that R2 did not need to be isolated since R2 was the only other resident in the facility besides R1 and R1 was being isolated in his/her living unit. ADM stated that the facility did not have COVID tests available when R1 was tested positive with COVID. ADM stated to have ordered more COVID tests and requested COVID tests from other facilities operated by the licensee. ADM stated staff S2 brought a COVID test from S1’s home and used it to test R2. ADM stated R2 took the COVID test and tested positive. ADM stated to have not sent an Unusual Incident/Injury Report for R2’s positive COVID case. During interview on 09/12/2024, S1 stated to have not gotten COVID while working at the facility. S1 stated to have either had a cold or allergies. S1 stated to have had symptoms of coughing and a runny nose. S1 stated to have taken a COVID test at home, and it had a negative test result. S1 stated to have worn gloves and a mask while coughing and having runny nose symptoms. On 12/10/2025, LPA Marrufo obtained a copy of a police report from local law enforcement. The police report stated that a police officer visited the facility on 06/14/2025. During the visit, the police officer conducted a welfare check on R1 and R2. The police officer observed appropriate protective personal equipment for COVID-19 outside of the apartments of R1 and R2. On 12/24/2025, LPA Marrufo reviewed the facility file and did not find an LIC808 COVID-19 Mitigation Plan Report. Page 2 of 4. 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 Allegation: Facility staff do not ensure food is of good quality for residents in care When the department received the complaint, it was alleged that the food is of poor quality and the meat is tough and difficult for the residents to swallow. During visit on 06/20/2024, LPA observed lunch being served to residents R1 and R2. LPA observed a staff cut R1’s chicken into small pieces. LPA observed R2 was served chicken and was given a fork and butter knife. LPA observed R2 cutting the chicken with the fork and by using R2’s fingers. LPA observed that R1 had a staff sitting nearby assisting R1 with eating. LPA did not interview R1 out of concern of causing a choking incident while R1 was eating. During visit on 09/12/2024, LPA Marrufo approached R1 and asked R1 for an interview, and R1 verbally refused to be interviewed. LPA interviewed R2 while R2 was eating lunch. R2 stated R2 can cut the chicken and the chicken tasted fine. R2 stated the food at the facility tastes fair. R2 stated R2 can cut the food and the food is not too tough. R2 stated that R2 can swallow the food. During interview on 06/20/2024, ADM stated that food can be pre-cut for residents and sauces are added to make sure the food is not too dry. ADM stated food is cooked tender enough for residents and the facility has the equipment to ensure the food is tender. Allegation: Staff neglect residents. When the department received the complaint, it was alleged that R2 asked S2 for assistance and S2 stated S2 needed to get coffee first. R2 stated during interview to have never asked for help and not received help from staff. R2 stated to not recall any time when R2 asked a staff for help and the staff stated to need to get coffee first before helping R2. Page 3 of 4. 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 During interview on 06/20/2024, staff S2 stated to have approached R2 while R2 was having breakfast and asked R2 how R2 was doing. S1 stated to have told R2 that S2 cannot function without getting coffee first, but R1 was not asking for help from S2. Allegation: Staff are forcing residents to participate in activities. When the department received the complaint, it was alleged that staff S2 has forced R1 and R2 to participate in activities. During interview on 06/20/2024, S2 stated to have never forced R1 or R2 to participate in activities. During interview on 06/20/2025, R2 stated to have never been forced to participate in activities. During visit on 09/12/2024, LPA Marrufo attempted to interview R1, but R1 refused to be interviewed. Based on information from interviews conducted with staff and residents, and records reviewed, although the allegations listed above may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur. Therefore, the allegations are unsubstantiated. No Deficiencies were cited under California Code of Regulations Title 22 This report was reviewed with Administrator MJ Jain and a copy of this report was provided. Page 4 of 4. END REPORT
Regulation
(a) Except as specified in subsection (b), the licensee shall ensure that disinfectants, cleaning solutions, poisonous substances, knives, matches, tools, sharp objects, and other similar items which could pose a danger to residents are in locked storage and are not left
Inspector finding
unattended if outside the locked storage. This requirement was not met as evidenced by: During visit on 06/20/2024, LPA Marrufo observed a container of Clorox cleaning wipes in an unsecured cabinet in the dining area, which poses an immediate safety risk to residents in care.
Other visitMay 13, 2025No deficiencies
Inspector notes
On May 13, 2025, at 09:00 AM, Licensing Program Analyst (LPA) Kiran Jain arrived unannounced at the facility to conduct a Required 1-Year Annual inspection. LPA met with the Executive Director (ED) Andrew Pence. The ED informed the LPA that the facility currently has 19 residents in care. At 9:35 AM, the LPA initiated a walk-through of the facility along with the ED. LPA inspected six (6) random resident rooms on the third floor, and found them clean, well-lit, and equipped with the required furniture. Emergency pull cords were observed to be functioning in the resident rooms with an average response time of 5 minutes. LPA inspected the private bathrooms in these random rooms. The bathrooms contained soap, grab bars, towels, a trash can, and non-slip flooring. The hot water temperature at the sink faucets measured between 116.5°F and 119.8°F. LPA inspected the dining room and found it clean, with all the furniture in good repair. Residents were observed eating snacks in the dining room. Cleaning supplies, chemicals, and sharp objects were observed inaccessible to the residents. LPA inspected activity area and other commons areas and observed some residents participating in the activity and some watching TV. All common areas were free from obstructions and hallways were well-lit. LPA toured the patio area and found passageways in good condition, free of obstructions, and without any blocking or tripping hazards. These areas had patio tables, chairs, and umbrellas for residents’ use. Delayed egress was observed on emergency exits and patio doors were locked. No accessible bodies of water or hazards were observed. Continued on LIC 809-C 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 LPA inspected laundry room on the second floor with washer and dryers. The laundry room was inaccessible to the residents in care. LPA inspected the main kitchen on the first floor and found it clean. The refrigerator, freezer, and pantry were checked, and there was a sufficient supply of fresh perishable food for two (2) days and nonperishable staples for seven (7) days. No expired food items were found. Open food items were wrapped and dated. LPA inspected the fire extinguishers mounted in the kitchen and found they were fully charged with a last service tag of 02/27/2025. The ED tested the smoke and carbon monoxide detector located in the hallway in the LPA's presence, and it was found to be functional. LPA reviewed the Fire Prevention routine inspection report, conducted on February 06, 2025, by the Department of Fire and Environmental Protection division, City of Mountain View. LPA inspected the medication room on the second floor. Medications were organized in separate bins for each resident. All medication bottles and bubble packs were properly labeled. Centrally Stored Medication Records (CSMR) were reviewed and found to be complete. LPA observed and inspected narcotics medications inside a locked centrally stored medication cart located in the dining room. LPA inspected the first aid kit and found it fully stocked. Emergency Drill Logs were reviewed, and it was observed that Emergency Disaster Drills were conducted quarterly, with the most recent drill completed on 03/20/2025. LPA reviewed five (5) random resident files and five (5) random staff personnel records. The LPA observed that 5 of 5 residents had the Admission Agreement, Physician's Report, Appraisal Needs and Services Plan. LPA observed that 5 of 5 staff members had First Aid/CPR training, LIC 508 Criminal Record Statements and LIC 503 Health Screening and confirmed that 5 of 5 staff members are associated with the facility. The following updated forms are requested to be submitted to CCLD by 05/19/2025: 1) LIC 500: Personnel Report 2) LIC 308: Designation of Facility Responsibility 3) Certificate of Liability Insurance 4) Administrator Certificate(s) No deficiencies were cited during today's visit. An exit interview was conducted with the Executive Director. A copy of this report was left with the Executive Director, Andrew Pence, whose signature on this form confirms receipt of the report.
Federal summary
CMS Care CompareNot a CMS-certified facility
California RCFEs (residential care facilities for the elderly) are licensed by the state, not by CMS. CMS data only applies to skilled nursing facilities or to CCRCs that operate a licensed SNF wing.
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