California · Mountain View

Casa Pastel Care Home.

RCFE · Memory Care6 bedsDementia-trained staff
Limited Inspection History · fewer than 4 records in 3 years
Casa Pastel Care Home
Casa Pastel Care Home — photo 2
Casa Pastel Care Home — photo 3
Casa Pastel Care Home — photo 4
© Google · Casa Pastel care home
Facility · Mountain View
A 6-bed RCFE · Memory Care with 10 citations on file.
Licensed beds
6
Last inspection
Dec 2025
Last citation
Dec 2025
Operated by
Zhao, Ping Jing
Snapshot

A small home, reviewed on public record.

Peer Comparison

Compared to 152 California facilities with a similar number of beds.

RCFE memory care · 36-month window. Higher percentile = better performance on inspection record. Source: California Dept. of Social Services · Community Care Licensing.

Severity rank
40th%
Weighted citations per bed.
peer median
0
100
Repeat rank
Not enough repeat citations
among peers to rank.
Repeat deficiencies as share of total.
Frequency rank
12th%
Deficiencies per inspection.
peer median
0
100

Rankings based on 36-month CDSS inspection data. Severity and frequency: fewer citations = higher percentile. Repeat rate: lower repeat citation share = higher percentile.

FACILITY WATCH · BETA

Casa Pastel Care Home has 10 citations on record. Know the moment anything changes.

New findings, complaint investigations, or status changes — emailed to you free.

Save for comparison:
The Record

Citation history, plotted month by month.

10 deficiencies on record. Each bar is a month with a citation.

Peer median 19 · dashed
Last citation: DEC 2025. Compared against peer median (dashed).
peer median
DEC 2025
Jul 2024as of Jun 2026

Finding distribution

10 total · 36 months

Scope × Severity (CMS A–L)

Isolated
Pattern
Widespread
Sev 4 · IJ
J
K
L
Sev 3
G4
H
I
Sev 2
D6
E
F
Sev 1
A
B
C
The Rulebook

The rules that apply to this facility.

State requirements with the exact regulation citation, plain-language explanation, and a question to ask on tour. Rules this facility has been cited for appear first.

What dementia-care training must staff complete?22 CCR §87705 / HSC §1569.625
Cited Nov 2024+
Plain language

Because a facility markets dementia or Alzheimer's care, state law mandates higher training standards: 12 hours of initial dementia training (6 hours before a staff member works independently with residents, 6 more within the first 4 weeks), 8 hours of annual dementia in-service every year thereafter, and an administrator must include 8 hours of dementia-specific continuing education in every 2-year recertification cycle. Training must cover individualized care plans, behavioral expressions, appropriate supervision, and the facility's dementia care philosophy.

Ask on tour

Can you show me each direct-care staffer's most recent dementia training certificate, and tell me when their next refresher is due?

Tour Prep

Questions to ask before you visit.

A short pre-tour checklist tailored to Casa Pastel Care Home's record and state requirements.

01 /

The facility has 4 serious citations on file across all inspections — can you provide your corrective-action plan for each cited item, and show families any documentation of remediation steps taken?

Ask the operator on tour. Take notes and compare answers across facilities you visit.

02 /

The December 16, 2025 inspection cited a deficiency under §87705 or §87706 (dementia care) — can you provide your corrective-action plan for that specific citation and walk families through the remediation steps you have implemented?

Ask the operator on tour. Take notes and compare answers across facilities you visit.

03 /

California Title 22 §87705 requires a written dementia-care program — can you provide that program document and explain how it addresses the specific cognitive and behavioral needs of the six residents licensed for memory care?

Ask the operator on tour. Take notes and compare answers across facilities you visit.

Full Inspection Record

Every inspection visit, verbatim.

2 inspections in the public record, most recent first. Click any row to expand — cited rows open automatically.

2
reports on file
10
total deficiencies
4
severe (Type A)
2025-12-16
Annual Compliance Visit
Type B · 1 finding

Plain-language summary

On December 16, 2025, the facility passed its annual inspection with two findings. Staff training records for 2025 were missing from employee files, which was cited as a violation; the facility also did not document the dates, times, and specific instructions from doctor visits in resident medical records. The physical building, safety equipment, food storage, medications, and resident files were otherwise found to be in order.

Type B
Verbatim citation text

Based on record review, the licensee did not have documentation of training requirements, which shall be 8 hours of dementia training and 4 hours of which shall be specific to postural supports, restricted health conditions, and hospice care, which poses/posed a potential health, safety or personal rights risk to persons in care. POC Due Date: 12/30/2025 Plan of Correction 1 2 3 4 Licensee will provide documentation of training to the Department by the POC due date.

Read raw inspector notes

On 12/16/2025, Licensing Program Analyst(LPA) John Calandra arrived at the facility to conduct the Annual 1-year required inspection. LPA Calandra was greeted by Jeon Tulagan, Caregiver and explained the purpose of the visit. Lei "Becky" Bi, House Manager arrived later during the visit. LPA toured the physical plant. This is a 1-story building with 9 bedrooms(6 bedrooms for residents and 3 for staff), 7 bathrooms(5 for residents and 2 for staff), a back and front yard, living room, dining room, kitchen, garage, and office. All bedrooms had the required furniture and sufficient lighting. The facility's bathrooms had anti-slip flooring and grab bars. No accessible bodies of water or hazards were observed. The facility's fire alarms and carbon monoxide detectors were observed to be in working order. The facility's fire extinguisher was observed to be fully charged and last checked on 01/21/2025. The facility had the required 7 days of non perishables and 2 days of perishables on site. No food was expired. The facility's first aid kit had the required items. LPA reviewed 5 resident files and 6 staff files. All were observed to be complete. During the visit, LPA obtained copies of the following documents: Current Liability Insurance. LPA requested Current LIC 500 and Administrator certificate be sent to the Department by 12/23/2025. During file review, LPA observed no staff training records for 2025. A Type B citation was provided for this deficiency. During file review, LPA also did not see notes regarding date and time of each contact with the physician, and the physician's directions, which shall be documented and maintained in the resident's facility record. 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 A review of Centrally Stored Medications indicated that medications for residents were properly labeled with instructions on dosage and times of day and matched the Centrally Stored Medication Records(CSMR) kept at the facility. Deficiencies are cited under the California Code of Regulations. Failure to correct the deficiencies by the POC due date may result in Civil Penalties. An exit interview was conducted. A copy of this report along with Appeal Rights was provided.

2024-11-26
Annual Compliance Visit
Type A · 9 findings
Inspector · Kiran Jain

Plain-language summary

This was a required annual inspection on November 26, 2024. Inspectors found the facility clean and well-maintained overall, with properly functioning smoke and carbon monoxide detectors and a fully stocked first aid kit, but noted several deficiencies: knives and cleaning supplies were stored in unlocked, resident-accessible cabinets; a resident was using a transfer belt without a physician's order on file; two resident records were missing required physician reports; two staff members lacked required health screenings; and emergency disaster drills had not been conducted quarterly as required.

Type A22 CCR §87309(a)
Verbatim citation text · 22 CCR §87309(a)

Based on observation and interview, the licensee did not ensure Clorox Disinfecting wipes and Comet bleach are stored inaccessible to residents in care which poses an immediate health, safety or personal rights risk to persons in care. POC Due Date: 11/27/2024 Plan of Correction 1 2 3 4 The licensee locked the disinfectants in a cabinet and stated that all staff will be retrained on the cleaning solutions regulation and will submit a written plan of action understanding the regulation. Evidence of training and a written plan will be submitted to CCLD by 11/27/2024.

Type A22 CCR §87355(e)(3)
Verbatim citation text · 22 CCR §87355(e)(3)

Based on record review and interview, the licensee did not ensure S1 is associated with the facility and S1 was observed to be assisting residents in care which poses an immediate health, safety or personal rights risk to persons in care. POC Due Date: 11/27/2024 Plan of Correction 1 2 3 4 Licensee stated to submit S1's LIC9182 to CCLD by 11/27/2024.

Type A22 CCR §87633(a)(2)
Verbatim citation text · 22 CCR §87633(a)(2)

Based on record review and interview, the licensee did not ensure to apply/update for correct Hospice waiver for correct number of residents in care which poses an immediate health, safety or personal rights risk to persons in care. POC Due Date: 11/27/2024 Plan of Correction 1 2 3 4 Licensee to submit request for updated hospice waiver to CCLD by 11/27/2024.

Type A22 CCR §87705(f)(1)
Verbatim citation text · 22 CCR §87705(f)(1)

Based on observation and interview, the licensee did not ensure knifes and scissors are stored inaccessible to residents in care which poses an immediate health, safety or personal rights risk to persons in care. POC Due Date: 11/27/2024 Plan of Correction 1 2 3 4 The licensee bought and locked the cabinet for storing knives and other sharp objects. The licensee stated that all staff will be retrained on the regulation and will submit a written plan of action understanding the regulation. Evidence of training and a written plan will be submitted to CCLD by 11/27/2024.

Type B22 CCR §87303(a)
Verbatim citation text · 22 CCR §87303(a)

Based on observation and interview, the licensee did not ensure garage is clean, organized, and not cluttered which poses/posed a potential health, safety or personal rights risk to persons in care. POC Due Date: 12/03/2024 Plan of Correction 1 2 3 4 The licensee stated that they would clean and organize the garage. The licensee will submit the photographic evidence to CCLD by 12/03/2024.

Type B22 CCR §87412(a)(11)
Verbatim citation text · 22 CCR §87412(a)(11)

Based on record review, the licensee did not ensure that S1 and S2 have Health Screening done before hiring them which poses/posed a potential health, safety or personal rights risk to persons in care. POC Due Date: 12/03/2024 Plan of Correction 1 2 3 4 The licensee stated that all staff will get Health Screening done. The licensee will submit evidence of completed Health screening to CCLD by 12/03/2024.

Type B22 CCR §87458(a)
Verbatim citation text · 22 CCR §87458(a)

Based on record review, the licensee did not ensure that R4 and R6 have Physician's Report in their records which poses/posed a potential health, safety or personal rights risk to persons in care. POC Due Date: 12/03/2024 Plan of Correction 1 2 3 4 The licensee stated that they will get Physician's report for R4 and R6. The licensee will submit evidence of completed Physician's report to CCLD by 12/03/2024.

Type B
Verbatim citation text

Based on record review, the licensee did not ensure that the emergency drills are conducted on quarterly basis which poses/posed a potential health, safety or personal rights risk to persons in care. The last drill was conducted on 1/7/2024. POC Due Date: 12/03/2024 Plan of Correction 1 2 3 4 The licensee stated that they will conduct Energency Drill soon and the licensee will submit evidence of the completed drill log to CCLD by 12/03/2024.

Type B22 CCR §87608(a)(3)
Verbatim citation text · 22 CCR §87608(a)(3)

Based on observation and record review, R6 was observed wearing a Tranfer belt and S2 used this belt to help R6 get up from the sofa. LPA reviewed R6’s records and didn’t see Physician’s report indicating the need for the postural support. which poses/posed a potential health, safety or personal rights risk to persons in care. POC Due Date: 12/03/2024 Plan of Correction 1 2 3 4 The licensee stated that they will get Physician's report for R6. The licensee will submit evidence of completed Physician's report to CCLD by 12/03/2024.

Read raw inspector notes

On November 26, 2024, at 8:50 AM, Licensing Program Analyst (LPA) Kiran Jain arrived unannounced at the facility to conduct a Required 1-Year Annual inspection. LPA met with the staff members S1 and S2 and disclosed the purpose of the inspection. Administrator, Becky Bi arrived shortly after. The administrator informed the LPA that the facility currently has 6 residents in care, with 4 of them are non-ambulatory and 2 residents are on hospice. At 9:20 AM, the LPA initiated a walk-through of the facility, accompanied by the administrator. At 9:22 AM, the LPA inspected the kitchen and found it clean, with no food preparation or cooking in progress at the time. A bottle of dish washing soap was observed placed on the sink. The LPA checked the appliances and observed them in working order. The LPA inspected the refrigerator and pantry cabinets and observed enough supplies of fresh perishable food for (2) days and nonperishable staples for (7) days. No expired food and no stored medications were noticed. At 9:30 AM, the LPA observed knifes and scissor kept in an unlocked kitchen cabinet and accessible to residents in care. LPA observed Comet bleach and Clorox disinfectant wipes in a closet underneath the kitchen sink and accessible to residents in care. At 9:38 AM, LPA inspected the dining area and observed it clean, with all the furniture in good repair. There was a dining table and enough chairs to accommodate all the residents. The LPA inspected the fire extinguisher mounted on the wall and found it was fully charged with last a service tag of 02/06/2024. The administrator tested the smoke and carbon monoxide detector located in the hallway in the LPA's presence, and it was found to be functional. Additional smoke and carbon monoxide detectors were observed in all bedrooms and common areas of the facility during the visit. Continued on LIC 809-C 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 At 9:42 AM, the LPA observed R6 wearing a Transfer belt and S2 used this belt to help R6 get up from the sofa. LPA reviewed R6’s records and didn’t see Physician’s report in the file indicating the need for the postural support. There are (6) bedrooms and (5) bathrooms designated for residents' use, (2) bedrooms and (1 1/2) bathrooms designated for staff, and (1) office room. All resident rooms are single occupancy. Resident bedrooms #1, #2, #4 and #5 have private bathrooms. At 9:48 AM, LPA inspected all (6) resident rooms and found them clean, well-lit, and equipped with the required furniture. At 10:04 AM, LPA inspected the common resident bathroom and found it clean, sanitary, and in good working condition. It contained soap, grab bars, a trash can, non-slip flooring, and a shower chair. The hot water temperature at the sink faucet was measured at 112.1°F. At 10:12 AM, the LPA inspected the hallway half bathroom and observed it in clean, sanitary, and operating condition. The hot water temperature at the sink faucet was measured at 110.6°F. At 10:16 AM, the LPA inspected the storage space in the hallway and observed it containing clean linens for residents’ use and found it well organized. At 10:20 AM, LPA inspected the garage and observed a washer, dryer, refrigerator, and freezer. The garage was observed cluttered with boxes, Incontinence supplies, furniture, food supplies, and mattresses. At 10:26 AM, LPA toured the backyard area. The backyard has a set of patio table, chairs, and umbrella for resident use. There were no bodies of water noted and was found clear of obstructions. At 10:38 AM, the LPA inspected the office, staff bedrooms, and staff bathroom and found them clean. At 10:53 AM, The LPA reviewed (4) staff personnel records and (6) resident records. The LPA reviewed that 2 of 6 residents records didn’t contain Physician's Reports. LPA reviewed that 2 of 4 staff members didn’t have LIC 503 Health Screening. LPA reviewed that 1 of 4 staff members is not associated with the facility. At 11:07 AM, the LPA observed a locked centrally stored medication cabinet located inside the staff/administrator room. Medications were organized in separate bins for each resident. All medication bottles were properly labeled. Centrally Stored Medication Record (CSMR) were reviewed and found to be complete. Continued on LIC 809-C 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 At 11:16 AM, the LPA inspected the first aid kit and observed it fully stocked. At 11:20 AM, the LPA reviewed Emergency Drill Logs and observed Emergency Disaster Drills were not conducted quarterly, with the most recent drill completed on 1/07/2024. The following updated forms are requested to be submitted to CCLD by 12/03/2024: LIC 500: Personnel Report LIC 308: Designation of Facility Responsibility Certificate of Liability Insurance Administrator Certificate(s) The deficiencies are being cited based on LPA observations, records reviewed, and interviews conducted in accordance with the California Code of Regulations, Title 22, see LIC809D. An exit interview was conducted, and Plans of Correction were reviewed and developed with the Licensee. A copy of this report and appeal rights were discussed and left with the Administrator, Becky Bi, whose signature on this form confirms receipt of these documents.

1 older inspection from 2022 are not shown in the free view.

1 older inspection from 2022 are not shown in the free view.

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