Casa Pastel Care Home
RCFE · Memory Care
A Residential Care Facility for the Elderly (RCFE) is a non-medical residential care home licensed by California CDSS under Health & Safety Code §1560. Residents receive help with daily living activities such as bathing, dressing, and medication management. An RCFE with a Memory Care designation is additionally required by California Title 22 (§87705 and §87706) to provide specialized staff training in dementia care, individualized care plans for residents with cognitive impairment, and appropriate supervision protocols — requirements that go beyond a standard RCFE license.
13348 Pastel Lane · Mountain View, 94040
Quick facts
Quality snapshot
Updated April 26, 2026Compared to 182 California RCFE memory care facilities of similar size, over the last 36 months.
Source: California Department of Social Services, Community Care Licensing Division. View raw inspection records →
Quality grade· click to show how this was calculated
Severity36thWeighted citations per bed
Repeats100thRepeat deficiencies as share of total
Frequency12thDeficiencies per inspection
Tick mark at 50% = peer median · higher percentile = better facility
Quality grade· click to show how this was calculated
Weighted citations per bed
Repeat deficiencies as share of total
Deficiencies per inspection
Tick mark at 50% = peer median · higher percentile = better facility
Casa Pastel Care Home scores C−. Better than 49% of comparable California RESIDENTIAL CARE ELDERLY facilities. Severity: 36th percentile. Repeats: top 0%. Frequency: bottom 12%.
Each metric is converted to a 0–100 percentile within the peer set (higher = better). The composite grade averages all four. Peer set: CA / rcfe_memory_care / small beds (182 facilities).
Citation severity over time
↑ worseningWeighted severity score per month · 24 months
Weighted score (24mo)
58
Last citation
Dec 25
Finding distribution
10 total · 36 monthsScope × Severity (CMS A–L)
The rules that apply to this facility
California Title 22 requirements for this facility, with the specific regulation and a suggested question for each.Rules this facility has been cited for are shown first.
What dementia-care training must staff complete?Cited Nov 202422 CCR §87705 / HSC §1569.625
Because this facility markets dementia or Alzheimer's care, state law mandates higher training standards:
- 12 hours initial dementia training — 6 hours before a staff member works independently with residents, 6 more within the first 4 weeks.
- 8 hours annual dementia in-service — required every year thereafter.
- Administrator CE — the administrator must include 8 hours of dementia-specific continuing education in every 2-year recertification cycle.
Training must cover individualized care plans, behavioral expressions, appropriate supervision, and the facility's dementia care philosophy.
Ask on tour: Ask how dementia training records are kept — families may request documentation.
How many staff must be on duty overnight?22 CCR §87415
Based on 6 licensed beds:
One qualified staff member must be on call and physically on premises at all times overnight.
Violation pattern to watch for:A facility that documents a staff member as "on call" but with that person physically off-site — when the law requires on-premises presence — is in violation of this section.
Ask on tour: Ask the facility to walk you through their overnight staffing plan and confirm whether on-call staff are on premises or off-site.
What health conditions can this facility legally accept or refuse?22 CCR §87612–87615
Restricted — allowed with physician order + care plan
- Supplemental oxygen
- Insulin and injectable medications
- Indwelling or intermittent catheters
- Colostomy / ileostomy
- Stage 1 and Stage 2 pressure injuries
- Wound care (non-complex)
- Incontinence
- Contractures
Prohibited — facility must refuse or discharge
- Stage 3 or Stage 4 pressure injuries
- Feeding tubes (PEG, NG, or J-tube)
- Tracheostomies
- Active MRSA or communicable infections requiring isolation
- 24-hour skilled nursing needs
- Total ADL dependence with inability to communicate needs
A hospice waiver (HSC §1569.73) can allow continued care for residents on hospice who would otherwise fall into a prohibited category.
Ask on tour: Ask whether your loved one's specific care needs are restricted or prohibited, and what the facility's process is if needs change after admission.
What must this facility report to the state — and how fast?22 CCR §87211 / WIC §15630
- ImmediateElopement, fire, epidemic outbreak, or poisoningImmediately
- 2 hoursAbuse with serious bodily injury2-hour phone report + 2-hour written report — to the California Department of Social Services (CDSS), Adult Protective Services, and law enforcement
- 24 hrsAbuse without serious bodily injuryWithin 24 hours
- Next dayDeath of a residentPhone by next working day; written within 7 days
- Next dayInjury requiring medical treatment beyond first aidPhone by next working day; written within 7 days
- WrittenBankruptcy, foreclosure, eviction, or utility shutoff noticeWritten notice to CDSS and residents — $100/day penalty (max $2,000) for failure
Your enforcement lever:Incidents that aren't reported on time are themselves a separate violation. If you believe a reportable event wasn't filed, you can submit a complaint directly to the California Department of Social Services (CDSS).
How does CDSS enforce these rules?22 CCR §87755–87777 / HSC §1569.58
- 1Notice of DeficiencyWritten citation with a correction deadline. Facility must submit a Plan of Correction.
- 2Civil PenaltyStarts at $50/day for non-serious; $150/day for serious deficiencies — immediately, with no grace period. Repeats escalate to $150 first day + $50/day, then $1,000 first day + $100/day.
- 3Suspension of AdmissionsFacility cannot accept new residents until violations are corrected.
- 4Temporary Suspension or RevocationEmergency suspension for imminent danger; full revocation after administrative hearing.
- 5Exclusion OrderAdministrator and operator can be barred from all CDSS-licensed facilities — not just this one.
See how these rules have been applied to this specific facility:
View state inspection record and citationsState records
California Dept. of Social Services · Community Care Licensing- License number
- 435294170
- License type
- RESIDENTIAL CARE ELDERLY
- License status
- LICENSED
- License expires
- Not yet indexed
- Licensed beds
- 6
- Operator
- Zhao, Ping Jing
Inspections & citations
3
reports on file
10
total deficiencies
4
Type A (actual harm)
1
dementia-care citations
InspectionDecember 16, 2025Type B1 deficiency
Plain-language summary
On December 16, 2025, the facility passed its annual inspection with two findings. Staff training records for 2025 were missing from employee files, which was cited as a violation; the facility also did not document the dates, times, and specific instructions from doctor visits in resident medical records. The physical building, safety equipment, food storage, medications, and resident files were otherwise found to be in order.
View full inspector notes
On 12/16/2025, Licensing Program Analyst(LPA) John Calandra arrived at the facility to conduct the Annual 1-year required inspection. LPA Calandra was greeted by Jeon Tulagan, Caregiver and explained the purpose of the visit. Lei "Becky" Bi, House Manager arrived later during the visit. LPA toured the physical plant. This is a 1-story building with 9 bedrooms(6 bedrooms for residents and 3 for staff), 7 bathrooms(5 for residents and 2 for staff), a back and front yard, living room, dining room, kitchen, garage, and office. All bedrooms had the required furniture and sufficient lighting. The facility's bathrooms had anti-slip flooring and grab bars. No accessible bodies of water or hazards were observed. The facility's fire alarms and carbon monoxide detectors were observed to be in working order. The facility's fire extinguisher was observed to be fully charged and last checked on 01/21/2025. The facility had the required 7 days of non perishables and 2 days of perishables on site. No food was expired. The facility's first aid kit had the required items. LPA reviewed 5 resident files and 6 staff files. All were observed to be complete. During the visit, LPA obtained copies of the following documents: Current Liability Insurance. LPA requested Current LIC 500 and Administrator certificate be sent to the Department by 12/23/2025. During file review, LPA observed no staff training records for 2025. A Type B citation was provided for this deficiency. During file review, LPA also did not see notes regarding date and time of each contact with the physician, and the physician's directions, which shall be documented and maintained in the resident's facility record. 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 A review of Centrally Stored Medications indicated that medications for residents were properly labeled with instructions on dosage and times of day and matched the Centrally Stored Medication Records(CSMR) kept at the facility. Deficiencies are cited under the California Code of Regulations. Failure to correct the deficiencies by the POC due date may result in Civil Penalties. An exit interview was conducted. A copy of this report along with Appeal Rights was provided.
Regulation
(2) In addition to paragraph (1), training requirements shall also include an additional 20 hours annually, eight hours of which shall be dementia care training, as required by subdivision (a) of Section 1569.626, and four hours of which shall be specific to postural supports, restricted health conditions, and hospice care, as required by subdivisi…
Inspector finding
Based on record review, the licensee did not have documentation of training requirements, which shall be 8 hours of dementia training and 4 hours of which shall be specific to postural supports, restricted health conditions, and hospice care, which poses/posed a potential health, safety or personal rights risk to persons in care. POC Due Date: 12/30/2025 Plan of Correction 1 2 3 4 Licensee will provide documentation of training to the Department by the POC due date.
InspectionNovember 26, 2024Type A9 deficiencies
Inspector: Kiran Jain
Plain-language summary
This was a required annual inspection on November 26, 2024. Inspectors found the facility clean and well-maintained overall, with properly functioning smoke and carbon monoxide detectors and a fully stocked first aid kit, but noted several deficiencies: knives and cleaning supplies were stored in unlocked, resident-accessible cabinets; a resident was using a transfer belt without a physician's order on file; two resident records were missing required physician reports; two staff members lacked required health screenings; and emergency disaster drills had not been conducted quarterly as required.
View full inspector notes
On November 26, 2024, at 8:50 AM, Licensing Program Analyst (LPA) Kiran Jain arrived unannounced at the facility to conduct a Required 1-Year Annual inspection. LPA met with the staff members S1 and S2 and disclosed the purpose of the inspection. Administrator, Becky Bi arrived shortly after. The administrator informed the LPA that the facility currently has 6 residents in care, with 4 of them are non-ambulatory and 2 residents are on hospice. At 9:20 AM, the LPA initiated a walk-through of the facility, accompanied by the administrator. At 9:22 AM, the LPA inspected the kitchen and found it clean, with no food preparation or cooking in progress at the time. A bottle of dish washing soap was observed placed on the sink. The LPA checked the appliances and observed them in working order. The LPA inspected the refrigerator and pantry cabinets and observed enough supplies of fresh perishable food for (2) days and nonperishable staples for (7) days. No expired food and no stored medications were noticed. At 9:30 AM, the LPA observed knifes and scissor kept in an unlocked kitchen cabinet and accessible to residents in care. LPA observed Comet bleach and Clorox disinfectant wipes in a closet underneath the kitchen sink and accessible to residents in care. At 9:38 AM, LPA inspected the dining area and observed it clean, with all the furniture in good repair. There was a dining table and enough chairs to accommodate all the residents. The LPA inspected the fire extinguisher mounted on the wall and found it was fully charged with last a service tag of 02/06/2024. The administrator tested the smoke and carbon monoxide detector located in the hallway in the LPA's presence, and it was found to be functional. Additional smoke and carbon monoxide detectors were observed in all bedrooms and common areas of the facility during the visit. Continued on LIC 809-C 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 At 9:42 AM, the LPA observed R6 wearing a Transfer belt and S2 used this belt to help R6 get up from the sofa. LPA reviewed R6’s records and didn’t see Physician’s report in the file indicating the need for the postural support. There are (6) bedrooms and (5) bathrooms designated for residents' use, (2) bedrooms and (1 1/2) bathrooms designated for staff, and (1) office room. All resident rooms are single occupancy. Resident bedrooms #1, #2, #4 and #5 have private bathrooms. At 9:48 AM, LPA inspected all (6) resident rooms and found them clean, well-lit, and equipped with the required furniture. At 10:04 AM, LPA inspected the common resident bathroom and found it clean, sanitary, and in good working condition. It contained soap, grab bars, a trash can, non-slip flooring, and a shower chair. The hot water temperature at the sink faucet was measured at 112.1°F. At 10:12 AM, the LPA inspected the hallway half bathroom and observed it in clean, sanitary, and operating condition. The hot water temperature at the sink faucet was measured at 110.6°F. At 10:16 AM, the LPA inspected the storage space in the hallway and observed it containing clean linens for residents’ use and found it well organized. At 10:20 AM, LPA inspected the garage and observed a washer, dryer, refrigerator, and freezer. The garage was observed cluttered with boxes, Incontinence supplies, furniture, food supplies, and mattresses. At 10:26 AM, LPA toured the backyard area. The backyard has a set of patio table, chairs, and umbrella for resident use. There were no bodies of water noted and was found clear of obstructions. At 10:38 AM, the LPA inspected the office, staff bedrooms, and staff bathroom and found them clean. At 10:53 AM, The LPA reviewed (4) staff personnel records and (6) resident records. The LPA reviewed that 2 of 6 residents records didn’t contain Physician's Reports. LPA reviewed that 2 of 4 staff members didn’t have LIC 503 Health Screening. LPA reviewed that 1 of 4 staff members is not associated with the facility. At 11:07 AM, the LPA observed a locked centrally stored medication cabinet located inside the staff/administrator room. Medications were organized in separate bins for each resident. All medication bottles were properly labeled. Centrally Stored Medication Record (CSMR) were reviewed and found to be complete. Continued on LIC 809-C 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 At 11:16 AM, the LPA inspected the first aid kit and observed it fully stocked. At 11:20 AM, the LPA reviewed Emergency Drill Logs and observed Emergency Disaster Drills were not conducted quarterly, with the most recent drill completed on 1/07/2024. The following updated forms are requested to be submitted to CCLD by 12/03/2024: LIC 500: Personnel Report LIC 308: Designation of Facility Responsibility Certificate of Liability Insurance Administrator Certificate(s) The deficiencies are being cited based on LPA observations, records reviewed, and interviews conducted in accordance with the California Code of Regulations, Title 22, see LIC809D. An exit interview was conducted, and Plans of Correction were reviewed and developed with the Licensee. A copy of this report and appeal rights were discussed and left with the Administrator, Becky Bi, whose signature on this form confirms receipt of these documents.
Regulation
(a) Disinfectants, cleaning solutions, poisons, firearms and other items which could pose a danger if readily available to clients shall be stored where inaccessible to clients.
Inspector finding
Based on observation and interview, the licensee did not ensure Clorox Disinfecting wipes and Comet bleach are stored inaccessible to residents in care which poses an immediate health, safety or personal rights risk to persons in care. POC Due Date: 11/27/2024 Plan of Correction 1 2 3 4 The licensee locked the disinfectants in a cabinet and stated that all staff will be retrained on the cleaning solutions regulation and will submit a written plan of action understanding the regulation. Eviden…
Regulation
(e) All individuals subject to a criminal record review pursuant to Health and Safety Code Section 1569.17(b) shall prior to working, residing or volunteering in a licensed facility: (3) Request a transfer of a criminal record clearance as specified in Section 87355(c) or
Inspector finding
Based on record review and interview, the licensee did not ensure S1 is associated with the facility and S1 was observed to be assisting residents in care which poses an immediate health, safety or personal rights risk to persons in care. POC Due Date: 11/27/2024 Plan of Correction 1 2 3 4 Licensee stated to submit S1's LIC9182 to CCLD by 11/27/2024.
Regulation
(a) The licensee shall be permitted to accept or retain residents who have been diagnosed as terminally ill by his or her physician and surgeon and who may or may not have restrictive and/or prohibited health conditions, to reside in the facility and receive hospice services from a hospice agency in the facility, when all of the following condition…
Inspector finding
Based on record review and interview, the licensee did not ensure to apply/update for correct Hospice waiver for correct number of residents in care which poses an immediate health, safety or personal rights risk to persons in care. POC Due Date: 11/27/2024 Plan of Correction 1 2 3 4 Licensee to submit request for updated hospice waiver to CCLD by 11/27/2024.
Regulation
(f) The following shall be stored inaccessible to residents with dementia: (1) Knives, matches, firearms, tools and other items that could constitute a danger to the resident(s).
Inspector finding
Based on observation and interview, the licensee did not ensure knifes and scissors are stored inaccessible to residents in care which poses an immediate health, safety or personal rights risk to persons in care. POC Due Date: 11/27/2024 Plan of Correction 1 2 3 4 The licensee bought and locked the cabinet for storing knives and other sharp objects. The licensee stated that all staff will be retrained on the regulation and will submit a written plan of action understanding the regulation. Evid…
Regulation
The facility shall be clean, safe, sanitary and in good repair at all times. Maintenance shall include provision of maintenance services and procedures for the safety and well-being of residents, employees and visitors.
Inspector finding
Based on observation and interview, the licensee did not ensure garage is clean, organized, and not cluttered which poses/posed a potential health, safety or personal rights risk to persons in care. POC Due Date: 12/03/2024 Plan of Correction 1 2 3 4 The licensee stated that they would clean and organize the garage. The licensee will submit the photographic evidence to CCLD by 12/03/2024.
Regulation
(a) The licensee shall ensure that personnel records are maintained on the licensee, administrator and each employee. Each personnel record shall contain the following information: (11) A health screening as specified in Section 87411, Personnel Requirements - General.
Inspector finding
Based on record review, the licensee did not ensure that S1 and S2 have Health Screening done before hiring them which poses/posed a potential health, safety or personal rights risk to persons in care. POC Due Date: 12/03/2024 Plan of Correction 1 2 3 4 The licensee stated that all staff will get Health Screening done. The licensee will submit evidence of completed Health screening to CCLD by 12/03/2024.
Regulation
(a) Prior to a person's acceptance as a resident, the licensee shall obtain and keep on file, documentation of a medical assessment, signed by a physician, made within the last year. The licensee shall be permitted to use the form LIC 602 (Rev. 9/89), Physician's Report, to obtain the medical assessment.
Inspector finding
Based on record review, the licensee did not ensure that R4 and R6 have Physician's Report in their records which poses/posed a potential health, safety or personal rights risk to persons in care. POC Due Date: 12/03/2024 Plan of Correction 1 2 3 4 The licensee stated that they will get Physician's report for R4 and R6. The licensee will submit evidence of completed Physician's report to CCLD by 12/03/2024.
Regulation
(c) A facility shall conduct a drill at least quarterly for each shift. The type of emergency covered in a drill shall vary from quarter to quarter, taking into account different emergency scenarios. An actual evacuation of residents is not required during a drill. While a facility may provide an opportunity for residents to participate in a drill,…
Inspector finding
Based on record review, the licensee did not ensure that the emergency drills are conducted on quarterly basis which poses/posed a potential health, safety or personal rights risk to persons in care. The last drill was conducted on 1/7/2024. POC Due Date: 12/03/2024 Plan of Correction 1 2 3 4 The licensee stated that they will conduct Energency Drill soon and the licensee will submit evidence of the completed drill log to CCLD by 12/03/2024.
Regulation
(a) Based on the individual's preadmission appraisal, and subsequent changes to that appraisal, the facility shall provide assistance and care for the resident in those activities of daily living which the resident is unable to do for himself/herself. Postural supports may be used under the following conditions: (3) A written order from a physicia…
Inspector finding
Based on observation and record review, R6 was observed wearing a Tranfer belt and S2 used this belt to help R6 get up from the sofa. LPA reviewed R6’s records and didn’t see Physician’s report indicating the need for the postural support. which poses/posed a potential health, safety or personal rights risk to persons in care. POC Due Date: 12/03/2024 Plan of Correction 1 2 3 4 The licensee stated that they will get Physician's report for R6. The licensee will submit evidence of completed Phys…
InspectionDecember 1, 2022No deficiencies
Inspector: Simranjit Rai
Plain-language summary
This was a routine annual inspection on December 1, 2022. The inspector found the facility met all requirements, with adequate food supplies, proper hygiene supplies including soap and paper towels in bathrooms, sufficient personal protective equipment, and visitor screening procedures in place. The administrator was advised to add hand-washing signs in resident bathrooms as a best practice.
View full inspector notes
On 12/1/2022 at 2:15pm, Licensing Program Analyst (LPA) Simi Rai conducted an unannounced Required 1 Year visit and met with Administrator (ADM), Becky Bi. Administrator Ping Zhao met with LPA Rai and she was present in the facility. ADM Becky stated there are 2 residents under Hospice. During visit, LPA Rai toured the facility inside. Due to the rain storm, LPA Rai observed the back yard through various patio doors and windows. LPA Rai observed a visitor screening area at the entrance. LPA Rai observed a perishable food supply of 7 days and a non-perishable food supply of 3 days. LPA Rai observed enough PPE supplies. LPA Rai observed 2 out of 2 resident bathrooms, 2 out of 2 guest bathrooms and observed available soap and paper towels. LPA Rai observed COVID-19 related signs throughout the hallways of the facility. LPA Rai advised Administrator to post up hand washing signs in the resident bathrooms. No deficiencies were cited as per California Code of Regulations Title 22. This report was reviewed with Becky Bi and a copy of the report was provided.
Federal summary
CMS Care CompareNot a CMS-certified facility
California RCFEs (residential care facilities for the elderly) are licensed by the state, not by CMS. CMS data only applies to skilled nursing facilities or to CCRCs that operate a licensed SNF wing.
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