StarlynnCare

California · Millbrae

J and V Family Care Home

RCFE

A Residential Care Facility for the Elderly (RCFE) is a non-medical residential care home licensed by California CDSS under Health & Safety Code §1560. Residents receive assistance with daily living activities such as bathing, dressing, meals, and medication management in a home-like setting. RCFEs are not hospitals or skilled nursing facilities — they do not provide round-the-clock medical care.

329 San Pablo Avenue · Millbrae, 94030

Quick facts

Licensed beds6
Memory careNot listed
Last inspectionApr 2025
Last citationApr 2025
Operated byJosver Residential Care
Map showing location of J and V Family Care Home

Quality snapshot

Updated April 25, 2026

Compared to 214 California RCFE facilities of similar size, over the last 36 months.

Source: California Department of Social Services, Community Care Licensing Division. View raw inspection records →

Quality grade· click to show how this was calculated

Severity
24th

Weighted citations per bed

Repeats
100th

Repeat deficiencies as share of total

Frequency
16th

Deficiencies per inspection

Tick mark at 50% = peer median · higher percentile = better facility

J and V Family Care Home scores C−. Better than 47% of comparable California RESIDENTIAL CARE ELDERLY facilities. Severity: 24th percentile. Repeats: top 0%. Frequency: bottom 16%.

Each metric is converted to a 0–100 percentile within the peer set (higher = better). The composite grade averages all four. Peer set: CA / rcfe_general / small beds (214 facilities).

Citation severity over time

stable

Weighted severity score per month · 24 months

May 24peer medianApr 26

Weighted score (24mo)

13

Last citation

Apr 25

Finding distribution

6 total · 36 months

Scope × Severity (CMS A–L)

IsolatedPatternWidespreadJKLG3HID3EFABCSev 4 · IJSev 3Sev 2Sev 1

View inspections & citations

The rules that apply to this facility

California Title 22 requirements for this facility, with the specific regulation and a suggested question for each.

What training are all staff required to complete?22 CCR §87411

All direct-care staff must complete:

  • 10 hours initial training within the first four weeks of employment.
  • 4 hours annual in-service every year thereafter.
  • Administrator certificate from a CDSS-approved program — 80 hours for first-time, 40 hours renewal every 2 years.

Ask on tour: Ask when the last staff training was completed and how it's tracked.

How many staff must be on duty overnight?22 CCR §87415

Based on 6 licensed beds:

One qualified staff member must be on call and physically on premises at all times overnight.

Violation pattern to watch for:A facility that documents a staff member as "on call" but with that person physically off-site — when the law requires on-premises presence — is in violation of this section.

Ask on tour: Ask the facility to walk you through their overnight staffing plan and confirm whether on-call staff are on premises or off-site.

What health conditions can this facility legally accept or refuse?22 CCR §87612–87615

Restricted — allowed with physician order + care plan

  • Supplemental oxygen
  • Insulin and injectable medications
  • Indwelling or intermittent catheters
  • Colostomy / ileostomy
  • Stage 1 and Stage 2 pressure injuries
  • Wound care (non-complex)
  • Incontinence
  • Contractures

Prohibited — facility must refuse or discharge

  • Stage 3 or Stage 4 pressure injuries
  • Feeding tubes (PEG, NG, or J-tube)
  • Tracheostomies
  • Active MRSA or communicable infections requiring isolation
  • 24-hour skilled nursing needs
  • Total ADL dependence with inability to communicate needs

A hospice waiver (HSC §1569.73) can allow continued care for residents on hospice who would otherwise fall into a prohibited category.

Ask on tour: Ask whether your loved one's specific care needs are restricted or prohibited, and what the facility's process is if needs change after admission.

What must this facility report to the state — and how fast?22 CCR §87211 / WIC §15630
  • ImmediateElopement, fire, epidemic outbreak, or poisoningImmediately
  • 2 hoursAbuse with serious bodily injury2-hour phone report + 2-hour written report — to the California Department of Social Services (CDSS), Adult Protective Services, and law enforcement
  • 24 hrsAbuse without serious bodily injuryWithin 24 hours
  • Next dayDeath of a residentPhone by next working day; written within 7 days
  • Next dayInjury requiring medical treatment beyond first aidPhone by next working day; written within 7 days
  • WrittenBankruptcy, foreclosure, eviction, or utility shutoff noticeWritten notice to CDSS and residents — $100/day penalty (max $2,000) for failure

Your enforcement lever:Incidents that aren't reported on time are themselves a separate violation. If you believe a reportable event wasn't filed, you can submit a complaint directly to the California Department of Social Services (CDSS).

How does CDSS enforce these rules?22 CCR §87755–87777 / HSC §1569.58
  1. 1Notice of DeficiencyWritten citation with a correction deadline. Facility must submit a Plan of Correction.
  2. 2Civil PenaltyStarts at $50/day for non-serious; $150/day for serious deficiencies — immediately, with no grace period. Repeats escalate to $150 first day + $50/day, then $1,000 first day + $100/day.
  3. 3Suspension of AdmissionsFacility cannot accept new residents until violations are corrected.
  4. 4Temporary Suspension or RevocationEmergency suspension for imminent danger; full revocation after administrative hearing.
  5. 5Exclusion OrderAdministrator and operator can be barred from all CDSS-licensed facilities — not just this one.

See how these rules have been applied to this specific facility:

View state inspection record and citations

State records

California Dept. of Social Services · Community Care Licensing
License number
415600755
License type
RESIDENTIAL CARE ELDERLY
License status
LICENSED
License expires
Not yet indexed
Licensed beds
6
Operator
Josver Residential Care

Inspections & citations

3

reports on file

7

total deficiencies

3

Type A (actual harm)

InspectionApril 22, 2025Type A
2 deficiencies

Plain-language summary

On April 22, 2025, state inspectors conducted a routine annual inspection of this six-resident facility and found that the administrator's certificate had expired as of January 2025 (though renewal was in process) and that medical assessments for two residents with dementia were outdated. The facility had emergency food and supplies in place, functioning fire safety equipment, secure medication storage, and appropriate grab bars and safety features in resident bathrooms, though inspectors noted the facility lacked disaster drill records on file.

View full inspector notes

On 04/22/2025, Licensing Program Analyst (LPA) Jaime Vado conducted an unannounced required 1 year inspection. LPA met with administrator Julita Andaya and explained the purpose of today's visit. Currently there are 6 residents in place and 2 staff at time of visit. The administrator arrived later during today's visit and met with LPA. The facility is licensed for age range 60 and over. All may be non-ambulatory. Facility has a waiver for 3 residents. Hospice resident is allowed in bedroom #2 only. There currently are 2 hospice resident in care. This is a single level facility. Facility temperature is comfortable for residents in care. Facility emergency food supplies such as canned goods are in place. Additional supplies are in the garage as well. There are 4 resident rooms. Water temperature is tested in both facility bathrooms. The water temperature is measured at 120F in the bathroom adjacent to room 1 and 130F in the other bathroom located near room 4. Cleaning supplies in the kitchen are observed as locked beneath the kitchen sink. Additional cleaning supplies are locked in the garage in a storage cabinet. Facility knives are observed to be locked in a drawer beneath below the kitchen sink. Kitchen food supplies are observed to be in place with 2 day fresh food supply and canned goods fulfilling the 7 day emergency food supply. A tour of the outside of the facility is conducted. Emergency routes are free and clear of any obstructions. No locks are observed on both gates. Smoke detectors and carbon monoxide detectors are located through out the facility. LPA observed 2 fire extinguishers in the facility. Both are observed as charged and ready for use. Facility does not have disaster drill records on file to review. Linens are in place for resident use stored in a hallway closet and in resident room closets. Continued on next page... 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 Page 2 LPA observed all resident rooms and observed that they contain the required furniture and lighting as outlined in Title 22. Medications, first aid kit, are stored in a locked medication cabinet in the kitchen. Toilet and bathing facilities are equipped with grab bars and nonskid flooring material. Hygiene supplies are in place. Criminal record clearances or exemptions for facility staff or other individuals who have client contact have been reviewed as current. LPA reviewed staff and resident files on this day. Resident # 5 and #6 physician's report is observed to be out of date with no current assessments or updates on file. Both residents have dementia diagnosis. Staff training records are observed to be current and in place. Administrator certificate for Julita Andaya is observed as expired as of 01/23/2025 but has submitted renewal items and new certification is processing. Report is reviewed with Julita Andaya. A copy of this report is provided to the facility. Deficiencies of the RCFE California Code of Regulations, Title 22, Division 6, Chapter 8 are observed and cited on following pages. Also, see Advisory Notes--7 pages--for technical violations to be addressed.

Type ACCR §87303(e)(2)

Regulation

MAINTENANCE AND OPERATION Faucets used by residents for personal care such as shaving and grooming shall deliver hot water. Hot water temperature controls shall be maintained to automatically regulate the temperature of hot water used by residents to attain a temperature of not less than 105 degree F (41 degree C) and not more than 120 degree F (4…

Inspector finding

Based on observations made, the licensee did not comply with the section cited above, as hot water temperature in clients' bathroom tested at 130 degrees F, which poses an immediate health, safety or personal rights risk to persons in care.

Type BCCR §87506(a)

Regulation

87506(a) Resident Records. A separate, complete, and current record shall be maintained for each resident in the facility, readily available to facility staff and to licensing agency staff and shall contained specified information. This regulation has not been met as evidenced by:

Inspector finding

Based on resident files reviewed, resident #5 and #6 do not have current physicians reports. Both residents reports are over 1 year old with no updated assessments or reports on file. This poses a potential health and safety risk for residents in care.

InspectionApril 22, 2024Type A
4 deficiencies

Inspector: Audrey Jeung

Plain-language summary

This was a routine inspection of the facility's physical environment, safety systems, and staffing records. Inspectors found the facility well-maintained with appropriate storage of medications and hazardous materials, proper grab bars and safety features in bathrooms, and adequate lighting and temperature control. The facility must submit updated administrative and emergency planning documents by April 29, 2024, and inspectors identified some regulatory violations and technical issues that require correction.

View full inspector notes

LPA Audrey Jeung toured facility and grounds. No accessible bodies of water or fire safety hazards observed. Medications, toxins and sharps are stored appropriately and inaccessible to clients, a comfortable temperature is maintained, and lighting is sufficient for comfort and safety. Toilet and bathing facilities are equipped with grab bars and nonskid flooring material. Liquid soap is available at all sinks. Hot water temperature is tested. First-aid kit is inspected and complete. A Disaster and Mass Casualty Plan is posted. There are 5 residents present, and 2 staff. Criminal record clearances or exemptions for facility staff or other individuals who have client contact have been reviewed, as well as staff records. Julita Andaya is a certified RCFE administrator (x 2/25) that oversees facility operations. Client files are reviewed, including medications, which are recorded on Centrally Stored Medications Records. The following forms are requested to be updated and returned to CCL by 4/29/24: • LIC 308 Designation of Administrative Responsibility • LIC 309 Administrative Organization • LIC 500 Personnel Report • LIC 610D Emergency Disaster Plan • Proof of current liability insurance - Infection Control Plan Deficiencies of the RCFE California Code of Regulations, Title 22, Division 6, Chapter 8 are observed and cited on following pages. Also, see Advisory Notes--7 pages--for technical violations to be addressed.

Type BCCR §87465(h)(5)

Regulation

(h) The following requirements shall apply to medications which are centrally stored: (5) Each resident's medication shall be stored in its originally received container. No medications shall be transferred between containers.

Inspector finding

Based on observation of medications in kitchen cabinet, the licensee did not comply with the section cited above, as 2 out of 5 residents' medications are prepared 7 days in advance. Pills are observed in 7-day plastic pill dispenser. This poses a potential health, safety or personal rights risk to persons in care. Medicatiions for clients #1 and #3 are prepared 7 days in advance. POC Due Date: 04/29/2024 Plan of Correction 1 2 3 4 This practice must stop immediately. Plan/proof of correct…

Type BCCR §87307(a)

Regulation

PERSONAL ACCOMMODATIONS AND SERVICES Living accommodations and grounds shall be related to the facility's function. The facility shall be large enough to provide comfortable living accommodations and privacy for the residents, staff, and others who may reside in the facility.

Inspector finding

Based on observation, the licensee did not comply with the section cited above, as staff are sleeping in garage. There is a makeshift bed in garage and personal items of staff. This poses a potential health, safety or personal rights risk to persons in care. POC Due Date: 04/29/2024 Plan of Correction 1 2 3 4 Garage cannot be used as sleeping quarters. Plan/proof of correction to be sent to CCLD BY DUE DATE.

Type ACCR §87303(e)(2)

Regulation

MAINTENANCE AND OPERATION Faucets used by residents for personal care such as shaving and grooming shall deliver hot water. Hot water temperature controls shall be maintained to automatically regulate the temperature of hot water used by residents to attain a temperature of not less than 105 degree F (41 degree C) and not more than 120 degree F (4…

Inspector finding

Based on observation, the licensee did not comply with the section cited above, as hot water temperature in clients' bathroom tested at 129 degrees F, which poses an immediate health, safety or personal rights risk to persons in care. POC Due Date: 04/23/2024 Plan of Correction 1 2 3 4 Hot water temperature will be lowered and maintained between 105 and 120 degrees. Proof of correction to be sent to CCLD BY DUE DATE.

Type ACCR §87468.1

Regulation

PERSONAL RIGHTS

Inspector finding

Based on observation, the licensee did not comply with the section cited above, as both wood gates that lead from backyard to street are locked. This poses an immediate health, safety or personal rights risk to persons in care. One gate is secured with a padlock. The other has 2 nails driven into the wood post so gate cannot be opened. Per staff, gates were secured to prevent a resident from wandering out of facility. in [count] out of [total count] [(objects) (persons)] [identifiers] which p…

ComplaintMay 28, 2021Type B
1 deficiency

Inspector: Audrey Jeung

Plain-language summary

During a complaint investigation, the inspector found the facility's physical environment, infection control practices, medication storage, and safety equipment to be in order, with adequate staffing and proper background clearances in place. The facility was asked to submit several required administrative forms and updated resident rights notices by June 2021, and one violation of state regulations was cited. The facility had 6 residents and 2 staff present at the time of the visit.

View full inspector notes

LPA Audrey Jeung toured facility and grounds. No accessible bodies of water or fire safety hazards observed. Infection control practices are reviewed: entry procedures, staff training and policies, resident monitoring, containment strategies, environmental preparation and cleaning. PPE supply is adequate. Medications, toxins and sharps are stored appropriately and inaccessible to clients, a comfortable temperature is maintained, and lighting is sufficient for comfort and safety. Toilet and bathing facilities are equipped with grab bars and nonskid flooring material. Liquid soap is available at all sinks. First-aid kit is inspected and complete. A Disaster and Mass Casualty Plan is posted. There are 6 residents present, and 2 staff. Criminal record clearances or exemptions for facility staff or other individuals who have client contact have been reviewed. Julita Andaya is a certified RCFE administrator (x 2/23) that oversees facility operations. The following updated forms/information are requested to be submitted to CCLD BY 6/4/21: • LIC 308 Designation of Administrative Responsibility • LIC 309 Administrative Organization • LIC 500 Personnel Report • LIC 999 Facility Sketch • LIC 610D Emergency Disaster Plan • Proof of current liability insurance Ms. Andaya is advised that Personal Rights form (LIC613C-2) has been revised to include Health and Safety Code 1569.269, non-discrimination (LGBTQ) notice, AND Centralized Complaint and Information Bureau (CCIB) contact information. This information must be posted prominently in facility, and LIC613C-2 must be signed by resident or his/her representative. Deficiency of the RCFE California Code of Regulations, Title 22, Division 6, Chapter 8 is observed and cited on a following page.

Type BCCR §87303(a)

Regulation

(a) The facility shall be clean, safe, sanitary and in good repair at all times. Maintenance shall include provision of maintenance services and procedures for the safety and well-being of residents, employees and visitors.

Inspector finding

Based on observation, the licensee did not comply with the section cited above, as there are no individual signs for infection control reminders: face coverings, social distancing, cough etiquette, and frequent hand washing, including signs at all hand washing sinks. This poses a potential health, safety or personal rights risk to persons in care. POC Due Date: 06/01/2021 Plan of Correction 1 2 3 4 Individual signs for infection control reminders must be posted prominently, and proof of corr…

Federal summary

CMS Care Compare

Not a CMS-certified facility

California RCFEs (residential care facilities for the elderly) are licensed by the state, not by CMS. CMS data only applies to skilled nursing facilities or to CCRCs that operate a licensed SNF wing.

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