StarlynnCare

California · Millbrae

Golden Age Inc.

RCFE

A Residential Care Facility for the Elderly (RCFE) is a non-medical residential care home licensed by California CDSS under Health & Safety Code §1560. Residents receive assistance with daily living activities such as bathing, dressing, meals, and medication management in a home-like setting. RCFEs are not hospitals or skilled nursing facilities — they do not provide round-the-clock medical care.

624 Cypress Avenue · Millbrae, 94030

Quick facts

Licensed beds6
Memory careNot listed
Last inspectionJul 2025
Last citationJul 2025
Operated byGolden Age, Inc
Map showing location of Golden Age Inc.

Quality snapshot

Updated April 25, 2026

Compared to 214 California RCFE facilities of similar size, over the last 36 months.

Source: California Department of Social Services, Community Care Licensing Division. View raw inspection records →

Quality grade· click to show how this was calculated

Severity
22th

Weighted citations per bed

Repeats
100th

Repeat deficiencies as share of total

Frequency
31th

Deficiencies per inspection

Tick mark at 50% = peer median · higher percentile = better facility

Golden Age Inc. scores C. Better than 51% of comparable California RESIDENTIAL CARE ELDERLY facilities. Severity: 22th percentile. Repeats: top 0%. Frequency: 31th percentile.

Each metric is converted to a 0–100 percentile within the peer set (higher = better). The composite grade averages all four. Peer set: CA / rcfe_general / small beds (214 facilities).

Citation severity over time

↓ improving

Weighted severity score per month · 24 months

May 24peer medianApr 26

Weighted score (24mo)

40

Last citation

Jul 25

Finding distribution

4 total · 36 months

Scope × Severity (CMS A–L)

IsolatedPatternWidespreadJKLG4HIDEFABCSev 4 · IJSev 3Sev 2Sev 1

View inspections & citations

The rules that apply to this facility

California Title 22 requirements for this facility, with the specific regulation and a suggested question for each.Rules this facility has been cited for are shown first.

What must this facility report to the state — and how fast?Cited Aug 202122 CCR §87211 / WIC §15630
  • ImmediateElopement, fire, epidemic outbreak, or poisoningImmediately
  • 2 hoursAbuse with serious bodily injury2-hour phone report + 2-hour written report — to the California Department of Social Services (CDSS), Adult Protective Services, and law enforcement
  • 24 hrsAbuse without serious bodily injuryWithin 24 hours
  • Next dayDeath of a residentPhone by next working day; written within 7 days
  • Next dayInjury requiring medical treatment beyond first aidPhone by next working day; written within 7 days
  • WrittenBankruptcy, foreclosure, eviction, or utility shutoff noticeWritten notice to CDSS and residents — $100/day penalty (max $2,000) for failure

Your enforcement lever:Incidents that aren't reported on time are themselves a separate violation. If you believe a reportable event wasn't filed, you can submit a complaint directly to the California Department of Social Services (CDSS).

What training are all staff required to complete?22 CCR §87411

All direct-care staff must complete:

  • 10 hours initial training within the first four weeks of employment.
  • 4 hours annual in-service every year thereafter.
  • Administrator certificate from a CDSS-approved program — 80 hours for first-time, 40 hours renewal every 2 years.

Ask on tour: Ask when the last staff training was completed and how it's tracked.

How many staff must be on duty overnight?22 CCR §87415

Based on 6 licensed beds:

One qualified staff member must be on call and physically on premises at all times overnight.

Violation pattern to watch for:A facility that documents a staff member as "on call" but with that person physically off-site — when the law requires on-premises presence — is in violation of this section.

Ask on tour: Ask the facility to walk you through their overnight staffing plan and confirm whether on-call staff are on premises or off-site.

What health conditions can this facility legally accept or refuse?22 CCR §87612–87615

Restricted — allowed with physician order + care plan

  • Supplemental oxygen
  • Insulin and injectable medications
  • Indwelling or intermittent catheters
  • Colostomy / ileostomy
  • Stage 1 and Stage 2 pressure injuries
  • Wound care (non-complex)
  • Incontinence
  • Contractures

Prohibited — facility must refuse or discharge

  • Stage 3 or Stage 4 pressure injuries
  • Feeding tubes (PEG, NG, or J-tube)
  • Tracheostomies
  • Active MRSA or communicable infections requiring isolation
  • 24-hour skilled nursing needs
  • Total ADL dependence with inability to communicate needs

A hospice waiver (HSC §1569.73) can allow continued care for residents on hospice who would otherwise fall into a prohibited category.

Ask on tour: Ask whether your loved one's specific care needs are restricted or prohibited, and what the facility's process is if needs change after admission.

How does CDSS enforce these rules?22 CCR §87755–87777 / HSC §1569.58
  1. 1Notice of DeficiencyWritten citation with a correction deadline. Facility must submit a Plan of Correction.
  2. 2Civil PenaltyStarts at $50/day for non-serious; $150/day for serious deficiencies — immediately, with no grace period. Repeats escalate to $150 first day + $50/day, then $1,000 first day + $100/day.
  3. 3Suspension of AdmissionsFacility cannot accept new residents until violations are corrected.
  4. 4Temporary Suspension or RevocationEmergency suspension for imminent danger; full revocation after administrative hearing.
  5. 5Exclusion OrderAdministrator and operator can be barred from all CDSS-licensed facilities — not just this one.

See how these rules have been applied to this specific facility:

View state inspection record and citations

State records

California Dept. of Social Services · Community Care Licensing
License number
415600471
License type
RESIDENTIAL CARE ELDERLY
License status
LICENSED
License expires
Not yet indexed
Licensed beds
6
Operator
Golden Age, Inc

Inspections & citations

4

reports on file

6

total deficiencies

5

Type A (actual harm)

Other visitJuly 21, 2025Type A
2 deficiencies

Plain-language summary

On July 21, 2025, inspectors conducted a routine unannounced inspection of this six-resident facility and found that the building's physical safety features—fire sprinklers, detectors, exits, and kitchen storage—were generally in place and functional, but identified two immediate health and safety risks: cleaning supplies stored under a bathroom sink where residents could access them, and no documented emergency drill conducted in over a year. The facility was also asked to submit updated documentation including its emergency plan and administrator certificate by July 28, 2025.

View full inspector notes

On 07/21/2025, Licensing Program Analyst (LPA) Jaime Vado conducted an unannounced annual inspection visit. LPA met with caregiver Lee Collano initially, then licensee Alex Zitser arrived with administrator Marat Zitser. LPA explained the purpose of today's visit. Currently there are 6 residents in the facility and 2 staff at time of arrival. This is a split level facility approved all residents to be non-amblatory and 2 hospice residents. The physical plant was toured inside and outside of the facility to ensure the safety of the residents. Cameras are present through out the facility in the common areas only, and outside observing the perimeter areas of the facility. LPA observed the facility kitchen which is clean and observed appliances are in good repair. Knives are stored and locked in the kitchen in a drawer adjacent to the facility stove. Medications are observed to be locked in a cabinet adjacent to the refrigerator. Perishable and non-perishable food items are observed as low. During the visit the son of the administrator arrived to pick up the shopping list. There are additional refrigerator and freezer in the garage area which also carry additional food supplies which is also observed as low. First aid kit is observed as complete with required items. LPA observed that there are multiple fire extinguishers in place inspected 04/25/2019 but it is charged within the normal operating range. LPA observed 3 extinguishers. Smoke detectors, carbon monoxide detectors are observed in place through out the facility, facility is equipped with full fire sprinklers through out, and central heating/cooling system. Facility is also equipped with fire alarm pull station near the front door. PPE and additional food supplies are observed as in place. Laundry area is also observed as fully operational in the garage area. Emergency exit routes are observed inside and outside to be free and clear of obstructions. Last emergency/disaster drill is not documented nor conducted for at least a year which poses an immediate health and safety risk for residents in care. Water temperature was measured at 115F in a common resident bathroom in the hallway connecting to resident rooms on the lower level. Continued on next page... 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 Page 2 LPA observed rooms numerous resident rooms and all appeared clean, free of odors, and contained all the required furniture per regulatory recommendations. Resident linen supplies are observed as in place in linen closet on the upper level. Cleaning supplies such as comet and fabuloso, are observed in the upper floor bathroom below the sink, this poses an immediate health and safety risk to residents. During today's visit LPA reviewed 6 resident files and 4 staff files. Per licensee Alexander Zitser, his son Marat Zitser is the administrator of the facility. His administrator certificate is observed as expiring 02/18/2027. Last disaster drill conducted in May 2025 . The following updated forms are requested to be submitted to CCLD by 07/28/2025 : • Copy of updated Administrator Certificate • Copy of facility's liability insurance • LIC308 Designation of responsible staff person • LIC610E Emergency Disaster Plan • LIC500 Staff Schedule • Copy of control of property or current lease Citations are issued on this day on the attached LIC809D pages. LIC9102TV are also issued on the attached pages. Report is reviewed with the licensee Alex Zitser and a copy is provided on this day.

Type ACCR §87309(a)

Regulation

87309 Storage Space - (a) Disinfectants, cleaning solutions, poisons, firearms and other items which could pose a danger if readily available to clients shall be stored where inaccessible to clients. This regulation has not been met as evidenced by:

Inspector finding

Based on facilty observations, LPA observed cleaning solutions stored below resident bathroom sink, on the upper level. This poses an immediate health and safety risk to residents in care.

Type ACCR §87465(h)(2)

Regulation

87465 Incidental Medical and Dental Care (h)(2) - The following requirements shall apply to medications which are centrally stored: Centrally stored medicines shall be kept in a safe and locked place that is not accessible to persons other than employees responsible for the supervision of the centrally stored medication. This regulation has not bee…

Inspector finding

Based on facilty observations, LPA observed prescribed medications such as insulin and eye drops in an unlocked refrigerator of the facility in the main kitchen. This poses an immediate health and safety risk to residents in care.

Other visitJuly 23, 2024Type A
2 deficiencies

Inspector: Jaime Vado

Plain-language summary

On July 23, 2024, inspectors conducted a routine unannounced inspection and found the facility's physical spaces generally clean and well-maintained, but identified four immediate health and safety concerns: hot water temperature of 133°F in a resident bathroom, cleaning supplies stored within resident access in an upstairs bathroom, staff first aid and CPR certifications that were not current, and no documented emergency drill in the past year. The facility was required to submit updated documentation and citations were issued.

View full inspector notes

On 07/23/2024, Licensing Program Analyst (LPA) Jaime Vado and Kiran Jain conducted an unannounced annual inspection visit. LPA met with caregiver Lee Collano initially, then around 0915 the administrator/licensee Alex Zitser arrived, and LPA explained the purpose of today's visit. LPAs was allowed entry into the facility. This is a split level facility approved all residents to be non-amblatory and 2 hospice residents. The physical plant was toured inside and outside of the facility to ensure the safety of the residents. LPA observed the facility kitchen which is clean and observed appliances are in good repair. Knives are stored and locked in the kitchen in a drawer adjacent to the facility stove. Medications are observed to be locked in a cabinet adjacent to the refrigerator. Perishable and non-perishable food items are observed as in place. There are additional refrigerator and freezer in the garage area which also carry additional food supplies. First aid kit i s observed as complete with required items. LPA observed that there are multiple fire extinguishers in place inspected 08/25/2019 but it is charged within the normal operating range, smoke detectors, carbon monoxide detectors are observed in place through out the facility, facility is equipped with full fire sprinklers through out, and central heating/cooling system. Facility is also equipped with fire alarm pull station near the front door. PPE and additional food supplies are observed as in place. Laundry area is also observed as fully operational in the garage area. Emergency exit routes are observed inside and outside to be free and clear of obstructions. Last emergency/disaster drill is not documented nor conducted for at least a year which poses an immediate health and safety risk for residents in care. Water temperature was measured at 133F in a common resident bathroom in the hallway connecting to resident rooms on the upper floor. This temperature poses an immediate health and safety risk to residents in care. Also observed in place in common areas are video cameras for resident safety. Continued on next page... 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 Page 2 LPAs observed rooms numerous resident rooms and all appeared clean, free of odors, and contained all the required furniture per regulatory recommendations. Resident linen supplies are observed as in place in linen closet on the upper level. Cleaning supplies are observed in the upper floor bathroom below the sink, this poses an immediate health and safety risk to residents. Facility does not handle resident monies. During today's visit LPAs reviewed three resident files and 3 staff files. Per file reviews, staff files were not current with first aid cards or CPR cards. This poses an immediate health and safety risk to residents in care. The following updated forms are requested to be submitted to CCLD by 07/30/2024 : • Copy of updated Administrator Certificates • Copy of facility's liability insurance • LIC308 Designation of responsible staff person • LIC610E Emergency Disaster Plan • LIC500 Staff Schedule • Copy of control of property or current lease Citations are issued on this day on the attached LIC809D pages. Report is reviewed with the licensee/administrator Alex Zitser and a copy is provided on this day.

Type ACCR §87303(e)(2)

Regulation

87303(e)(2) Maintenance and Operation (e)(2) Faucets used by residents for personal care such as shaving and grooming shall deliver hot water. Hot water temperature controls shall be maintained to automatically regulate the temperature of hot water used by residents to attain a temperature of not less than 105 degree F (41 degree C) and not more t…

Inspector finding

Based on physical plant tour and water temperature taken in common hallway bathroom, the water temperature was measured at 133F which poses an immediate health and safety risk to residents in care.

Type ACCR §87309(a)

Regulation

87309 Storage Space - (a) Disinfectants, cleaning solutions, poisons, firearms and other items which could pose a danger if readily available to clients shall be stored where inaccessible to clients. This regulation has not been met as evidenced by:

Inspector finding

Based on facilty observations, LPAs observed cleaning solutions stored below resident bathroom sinks, on both the upper level and lower level. This poses an immediate health and safety risk to residents in care.

InspectionAugust 11, 2021
No deficiencies

Inspector: Audrey Jeung

Plain-language summary

During a follow-up inspection, the facility was found to have temperature screening, visitor logs, and COVID-19 safety signage in place, with staff wearing face coverings and hand-washing supplies available in bathrooms. The inspector noted that additional COVID-19 reminder signs for residents should be posted, and debris in the backyard needed to be removed. The facility's administrator certification was current, and the owner agreed to provide updates on a pending building permit for a room addition.

View full inspector notes

LPA Jeung observed backyard, bathrooms and Covid signage in response to observations made and technical assistance provided on 7/26/21 during annual inspection. The following observations are made: - LPA was temperature screened upon entry and signed visitor log - Daily symptom screening and temperature log is observed for residents ONLY - Sign for information about facility visitation is posted at front door - Handwashing reminder signs are posted in all but one bathroom - Staff are wearing face coverings - There is ONE COVID sign posted in living room--avoid close contact with those who are sick, cover cough/sneeze, avoid touching eyes, nose, mouth, clean and disinfect surfaces often, stay home if you are sick, wash hands often -- Additional reminder signs are advised to be posted, including one for residents to report acute respiratory illness to staff - Liquid soap is present in all bathrooms, and paper towels are available - There is still debris in backyard that should be removed from premises - Proof of payment to CDSS for renewal of RCFE administrator certification was submitted Mr. Zitser will provide update to LPA on completion of building permit application for room addition and approval from city. See citation issued on 7/26/21.

InspectionAugust 11, 2021Type A
2 deficiencies

Inspector: Audrey Jeung

Plain-language summary

This was a routine annual inspection conducted on July 26, 2021, plus a follow-up observation. The inspector found violations of California state regulations for residential care facilities, which are detailed in the report.

View full inspector notes

In response to information provided to LPA Jeung during annual inspection on 7/26/21 and observation today, deficiencies of the California Code of Regulations, Title 22, are issued on a following page.

Type ACCR §87355

Regulation

CRIMINAL RECORD CLEARANCE A licensee may request a transfer of a criminal record clearance from one state licensed facility to another by providing the following documents to the Dept: A signed LIC 9182 & a copy of the individual's valid photo ID issued by the U.S. government. This requirement was not met,

Inspector finding

as staff R.S. is present & providing care to clients, but does not have criminal record clearance & association to facility. Licensee failed to ensure that criminal record clearance & association are maintained for staff who provide care to clients, which poses an immediate health & safety risk to clients in care. LIC421 issued to assess $100 civil penalty.

Type BCCR §87211

Regulation

REPORTING REQUIREMENTS Licensee shall furnish to CCLD reports, including written report within 7 days of the occurrence of an epidemic outbreak, which threatens the welfare, safety or health of residents, personnel or visitors. Report shall be made within 24 hours either by telephone or fax to CCLD & to the local health officer when appropriate.

Inspector finding

Report shall include the resident's name, age, sex, date of admission; date & nature of event; attending physician's name, findings, & treatment, if any; & disposition of the case. This requirement was not met, as 4 clients with Covid infection were not reported to CCLD in January 2021, which posed an immediate health & safety risk.

Federal summary

CMS Care Compare

Not a CMS-certified facility

California RCFEs (residential care facilities for the elderly) are licensed by the state, not by CMS. CMS data only applies to skilled nursing facilities or to CCRCs that operate a licensed SNF wing.

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