Snow White Care Home
RCFE
A Residential Care Facility for the Elderly (RCFE) is a non-medical residential care home licensed by California CDSS under Health & Safety Code §1560. Residents receive assistance with daily living activities such as bathing, dressing, meals, and medication management in a home-like setting. RCFEs are not hospitals or skilled nursing facilities — they do not provide round-the-clock medical care.
431 Mundell Way · Los Altos, 94022
Quick facts
Quality snapshot
Updated April 25, 2026Compared to 214 California RCFE facilities of similar size, over the last 36 months.
Source: California Department of Social Services, Community Care Licensing Division. View raw inspection records →
Quality grade· click to show how this was calculated
Severity100thWeighted citations per bed
Repeats100thRepeat deficiencies as share of total
Frequency100thDeficiencies per inspection
Tick mark at 50% = peer median · higher percentile = better facility
Quality grade· click to show how this was calculated
Weighted citations per bed
Repeat deficiencies as share of total
Deficiencies per inspection
Tick mark at 50% = peer median · higher percentile = better facility
Snow White Care Home scores A. Better than 100% of comparable California RESIDENTIAL CARE ELDERLY facilities. Severity: top 0%. Repeats: top 0%. Frequency: top 0%.
Each metric is converted to a 0–100 percentile within the peer set (higher = better). The composite grade averages all four. Peer set: CA / rcfe_general / small beds (214 facilities).
Citation severity over time
stableWeighted severity score per month · 24 months
Weighted score (24mo)
0
Finding distribution
none · 36 monthsScope × Severity (CMS A–L)
The rules that apply to this facility
California Title 22 requirements for this facility, with the specific regulation and a suggested question for each.
What training are all staff required to complete?22 CCR §87411
All direct-care staff must complete:
- 10 hours initial training within the first four weeks of employment.
- 4 hours annual in-service every year thereafter.
- Administrator certificate from a CDSS-approved program — 80 hours for first-time, 40 hours renewal every 2 years.
Ask on tour: Ask when the last staff training was completed and how it's tracked.
How many staff must be on duty overnight?22 CCR §87415
Based on 6 licensed beds:
One qualified staff member must be on call and physically on premises at all times overnight.
Violation pattern to watch for:A facility that documents a staff member as "on call" but with that person physically off-site — when the law requires on-premises presence — is in violation of this section.
Ask on tour: Ask the facility to walk you through their overnight staffing plan and confirm whether on-call staff are on premises or off-site.
What health conditions can this facility legally accept or refuse?22 CCR §87612–87615
Restricted — allowed with physician order + care plan
- Supplemental oxygen
- Insulin and injectable medications
- Indwelling or intermittent catheters
- Colostomy / ileostomy
- Stage 1 and Stage 2 pressure injuries
- Wound care (non-complex)
- Incontinence
- Contractures
Prohibited — facility must refuse or discharge
- Stage 3 or Stage 4 pressure injuries
- Feeding tubes (PEG, NG, or J-tube)
- Tracheostomies
- Active MRSA or communicable infections requiring isolation
- 24-hour skilled nursing needs
- Total ADL dependence with inability to communicate needs
A hospice waiver (HSC §1569.73) can allow continued care for residents on hospice who would otherwise fall into a prohibited category.
Ask on tour: Ask whether your loved one's specific care needs are restricted or prohibited, and what the facility's process is if needs change after admission.
What must this facility report to the state — and how fast?22 CCR §87211 / WIC §15630
- ImmediateElopement, fire, epidemic outbreak, or poisoningImmediately
- 2 hoursAbuse with serious bodily injury2-hour phone report + 2-hour written report — to the California Department of Social Services (CDSS), Adult Protective Services, and law enforcement
- 24 hrsAbuse without serious bodily injuryWithin 24 hours
- Next dayDeath of a residentPhone by next working day; written within 7 days
- Next dayInjury requiring medical treatment beyond first aidPhone by next working day; written within 7 days
- WrittenBankruptcy, foreclosure, eviction, or utility shutoff noticeWritten notice to CDSS and residents — $100/day penalty (max $2,000) for failure
Your enforcement lever:Incidents that aren't reported on time are themselves a separate violation. If you believe a reportable event wasn't filed, you can submit a complaint directly to the California Department of Social Services (CDSS).
How does CDSS enforce these rules?22 CCR §87755–87777 / HSC §1569.58
- 1Notice of DeficiencyWritten citation with a correction deadline. Facility must submit a Plan of Correction.
- 2Civil PenaltyStarts at $50/day for non-serious; $150/day for serious deficiencies — immediately, with no grace period. Repeats escalate to $150 first day + $50/day, then $1,000 first day + $100/day.
- 3Suspension of AdmissionsFacility cannot accept new residents until violations are corrected.
- 4Temporary Suspension or RevocationEmergency suspension for imminent danger; full revocation after administrative hearing.
- 5Exclusion OrderAdministrator and operator can be barred from all CDSS-licensed facilities — not just this one.
See how these rules have been applied to this specific facility:
View state inspection record and citationsState records
California Dept. of Social Services · Community Care Licensing- License number
- 435200238
- License type
- RESIDENTIAL CARE ELDERLY
- License status
- LICENSED
- License expires
- Not yet indexed
- Licensed beds
- 6
- Operator
- Wang, James
Inspections & citations
5
reports on file
0
total deficiencies
Other visitFebruary 18, 2026No deficiencies
Plain-language summary
On February 18, 2026, the state conducted a routine annual inspection of this facility and found no violations. The inspector checked resident rooms, bathrooms, kitchen, medication storage, safety equipment, and staff and resident files, and confirmed everything met requirements—rooms were clean and properly furnished, bathrooms were sanitary with safety features, medications were logged correctly, and safety devices like smoke detectors and fire extinguishers were in working order.
View full inspector notes
On 02/18/2026, Licensing Program Analyst (LPA) Jaime Vado conducted an unannounced Required 1-Year Annual inspection. LPA met with the caregiver Merlita initially, then the licensee, James Wang. LPA explained the purpose of today's visit. There are 3 staff persons present, including the licensee/administrator and 3 residents. This facility is licensed for ages 60 and over. One bedridden resident is allowed in room 4 and 5 non-ambulatory. Hospice waiver for 4 residents. No residents on hospice as of today's inspection. There are 6 bedrooms and 4 bathrooms designated for residents' use. All resident rooms are single occupancy. LPA inspected all 6 resident rooms and found them clean, appropriate lighting, and equipped with the required furniture as outlined in Titel 22. LPA inspected 2 full bathrooms and found them clean, sanitary, and in good working condition. The bathrooms contained soap, grab bars, paper towels, a trash can with lid, and non-skid mats. The hot water temperature is measured at 116F. LPA inspected the kitchen and found it clean and fully operational appliances. LPA observed a locked cabinet containing knives and sharp objects, and a locked cabinet under the sink with detergents and cleaning supplies. Medication closet is located near the kitchen as well and is observed to be locked and in order. The refrigerator and pantry cabinets are inspected. Sufficient supplies of fresh perishable food for 2 days and nonperishable supplies for 7 days are observed. Fire extinguisher is observed in the kitchen adjacent to the kitchen sink. Inspection tag is observed as inspected on 09/29/2025. Combination carbon monoxide and smoke detectors are observed in place and tested as functional. Continued on following page. 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 Page 2 LPA inspected the garage and found it clean and organized. Facility washer and dryer is in place and both are functional. Incontinence supplies are stored in the garage as well as a staff refrigerator. The emergency exit routes are observed as free and clear of any obstructions on both sides of the facility. The backyard area patio, ramps, and walkways are observed as clear and in good repair. Shed is observed as being used for storage reasons only. First aid kit is present and equipped with the required items. Last disaster drill, which is a fire drill, was conducted on 01/05/2026. LPA reviewed 3 staff files and 5 resident file during today's visit. Based on file review, all files are observed to be current for both residents and staff. Medications are observed to logged and current per observations made. No updated documents requested as per the licensee there has been no changes to staff. All administrator certificates are still current and were provided to previous LPA. And designated responsible staff is the same as last year. No deficiencies were cited during today's visit. Report is reviewed with the licensee and a copy is provided on this day.
InspectionMay 15, 2025No deficiencies
Plain-language summary
On May 15, 2025, a licensing analyst visited the facility unannounced to check on four residents who had recently moved there from another location and found all residents present and their records complete. The facility had adequate staffing with two caregivers on-site, and no violations were found during the visit.
View full inspector notes
On May 15, 2025, Licensing Program Analyst (LPA) Kiran Jain arrived unannounced at the facility to conduct a Case Management visit for a welfare check on four (R1-R4) residents, who were relocated from another facility. Upon arrival, the LPA was greeted by the Licensee, James Wang. The LPA disclosed the purpose of the visit. LPA toured the facility and observed all four (4) residents who moved/relocated from the facility located at 3835 Mumford Place, Palo Alto, CA 94306. Two (2) residents were watching TV in the living room, one (1) resident was watching TV in their room, and one (1) resident was sitting on a table in the kitchen. LPA reviewed the resident records for all four residents and were observed to be complete. LPA observed two (2) caregivers present at the facility. The licensee stated that they have updated all the records for the residents after they moved/relocated. No deficiencies were cited during today's visit. An exit interview was conducted with the Licensee. A copy of this report was provided to the Licensee, James Wang, whose signature on this form confirms receipt of the report.
InspectionFebruary 12, 2025No deficiencies
Inspector: Kiran Jain
Plain-language summary
A routine annual inspection was conducted on February 12, 2025, and no violations were found. The facility's living areas, bedrooms, bathrooms, and kitchen met standards, with appropriate safety equipment, emergency supplies, and medication storage in place. Staff records and resident documentation were complete and current.
View full inspector notes
On February 12, 2025, at 08:50 AM, the Licensing Program Analyst (LPA) Kiran Jain arrived unannounced at the facility to conduct a Required 1-Year Annual inspection. The LPA met with the caregiver, Merlita Bathan, and disclosed the purpose of the inspection. The caregiver informed the LPA that the facility had (1) resident in care and (1) staff member present at the time. The Licensee, James Wang, joined shortly after. At 9:28 AM, the LPA initiated a walk-through of the facility, accompanied by the licensee. LPA inspected the lobby room and observed it clean, with all furniture in good repair. LPA inspected the living room. There was a television, fireplace with a mesh screen, dining table, and dining chairs to accommodate the residents. There were (6) bedrooms and (4) bathrooms designated for residents' use. All resident rooms were single occupancy. LPA inspected all (6) resident rooms and found them clean, well-lit, and equipped with the required furniture. LPA inspected (2) full bathrooms and found them clean, sanitary, and in good working condition. The bathrooms contained soap, grab bars, paper towels, a trash can, a shower chair, and non-slip mats. The hot water temperature at the sink faucet measured 118.6°F in bathroom #1 and 119.8°F in bathroom #2. LPA inspected the kitchen and found it clean, with no cooking in progress at the time. The appliances were checked and observed to be in working order. The LPA inspected a locked cabinet containing knives and sharp objects, and a locked cabinet under the sink with detergents and cleaning supplies. The refrigerator and pantry cabinets were inspected, and sufficient supplies of fresh perishable food for (2) days and nonperishable staples for (7) days were observed. No expired food or stored medications were noted. LPA inspected the fire extinguisher mounted on the wall in the kitchen and found it fully charged, with the last service tag dated 09/26/2024. The licensee tested the smoke and carbon monoxide detector located in the hallway in the LPA's presence, and it was found to be functional. Continued on LIC809-C 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 LPA inspected the garage and found it clean. A washer, a dryer, and cabinets with incontinence supplies were observed. LPA toured the backyard area and found ramps and passageways in good condition, clear of obstructions, with no blocking or tripping hazards. No bodies of water were noted. The LPA inspected (1) storage shed and observed wheelchairs, furniture items, bedframes, and mattresses, stored in the shed. LPA reviewed (2) staff personnel records and (1) resident records. The LPA observed that 1 of 1 resident had an Admission Agreement, Physician's Report, Appraisal Needs and Services Plan, and CSDMR. LPA observed that 2 of 2 staff members had LIC 508 Criminal Record Statements and LIC 503 Health Screening and confirmed that 2 of 2 staff members were associated with the facility. LPA observed a locked centrally stored medication cabinet inside the kitchen. Medications were organized in separate bin for the resident. Centrally Stored Medication Records (CSMR) were reviewed and found to be complete. LPA inspected the first aid kit and found it fully stocked. Emergency Drill Logs were reviewed, and it was observed that Emergency Disaster Drills were conducted quarterly, with the most recent drill completed on 11/24/2024. The following updated forms are requested to be submitted to CCLD by 02/19/2025: LIC 500: Personnel Report LIC 308: Designation of Facility Responsibility Certificate of Liability Insurance Current Control of Property (Lease or Deed) Document Administrator Certificate(s) No deficiencies were cited during today's visit. An exit interview was conducted with the Licensee. A copy of this report was left with the Licensee, James Wang, whose signature on this form confirms receipt of the report.
InspectionFebruary 22, 2024No deficiencies
Inspector: David Marrufo
Plain-language summary
This was a routine annual inspection where inspectors toured the entire facility, checked all bathrooms and bedrooms, tested smoke and carbon monoxide detectors, and reviewed resident and staff records—all were found to be in order. The facility had adequate food supplies on hand, complete first aid supplies, and proper water temperatures and lighting throughout. No violations were found.
View full inspector notes
Licensing Program Analyst (LPA) David Marrufo conducted an unannounced Required 1 Year visit and met with Merlita Bathan. During visit, LPA Marrufo toured the facility inside and out. LPA Marrufo toured the facility kitchen area and observed a perishable food supply of at least two days and a non-perishable food supply of at least seven days. A first aid kit was observed and found to be complete. LPA Marrufo toured 3 out of 3 resident bathrooms. The bathroom water temperatures ranged from 114 F to 119 F. Each bathroom had functioning lights and available soap and paper towels. LPA Marrufo toured 6 out of 6 bedrooms. Each bedroom had available bedding and clothing storage areas as well as working lights. The smoke detectors and carbon monoxide detectors were tested and found to function properly when tested. The outdoor area was toured and the exits were clear of obstructions. LPA Marrufo reviewed resident and staff records and found them to be complete. The last recorded Emergency Disaster Drill was conducted on 11/24/2023. No deficiencies were cited at this time as per California Code of Regulations Title 22. This report was reviewed with Merlita Bathan and a copy of this report was provided.
InspectionFebruary 2, 2023No deficiencies
Inspector: David Marrufo
Plain-language summary
This was a routine annual inspection of the facility, and inspectors found no violations. They verified that the facility had proper sanitation supplies, adequate food storage, personal protective equipment, clear emergency exits, and a visitor screening area in place. The administrator was briefed on the findings.
View full inspector notes
Licensing Program Analysts (LPA) David Marrufo and Manuel Monter conducted an unannounced Required 1 Year visit and met with Administrator James Wang. During visit, LPAs observed a visitor screening area at the entrance. LPAs observed 2 out of 2 hallway bathrooms and observed available soap, paper towels, and hand washing signs. LPAs observed a 30-day supply of PPEs. There was a perishable food supply of 2 days and a non-perishable food supply of at least 7 days in the facility food storage areas. LPA Marrufo observed stored cleaning supplies. The outside area was toured and the exits were observed to be clear of obstructions. No deficiencies were cited at this time as per California Code of Regulations Title 22. This report was reviewed with Administrator James Wang and a copy of the report was provided.
Federal summary
CMS Care CompareNot a CMS-certified facility
California RCFEs (residential care facilities for the elderly) are licensed by the state, not by CMS. CMS data only applies to skilled nursing facilities or to CCRCs that operate a licensed SNF wing.
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