El Sereno Home
RCFE
A Residential Care Facility for the Elderly (RCFE) is a non-medical residential care home licensed by California CDSS under Health & Safety Code §1560. Residents receive assistance with daily living activities such as bathing, dressing, meals, and medication management in a home-like setting. RCFEs are not hospitals or skilled nursing facilities — they do not provide round-the-clock medical care.
2080 el Sereno Avenue · Los Altos, 94024
Quick facts
Quality snapshot
Updated April 25, 2026Compared to 214 California RCFE facilities of similar size, over the last 36 months.
Source: California Department of Social Services, Community Care Licensing Division. View raw inspection records →
Quality grade· click to show how this was calculated
Severity66thWeighted citations per bed
Repeats100thRepeat deficiencies as share of total
Frequency63thDeficiencies per inspection
Tick mark at 50% = peer median · higher percentile = better facility
Quality grade· click to show how this was calculated
Weighted citations per bed
Repeat deficiencies as share of total
Deficiencies per inspection
Tick mark at 50% = peer median · higher percentile = better facility
El Sereno Home scores B. Better than 76% of comparable California RESIDENTIAL CARE ELDERLY facilities. Severity: 66th percentile. Repeats: top 0%. Frequency: 63th percentile.
Each metric is converted to a 0–100 percentile within the peer set (higher = better). The composite grade averages all four. Peer set: CA / rcfe_general / small beds (214 facilities).
Citation severity over time
stableWeighted severity score per month · 24 months
Weighted score (24mo)
3
Last citation
May 25
Finding distribution
1 total · 36 monthsScope × Severity (CMS A–L)
The rules that apply to this facility
California Title 22 requirements for this facility, with the specific regulation and a suggested question for each.
What training are all staff required to complete?22 CCR §87411
All direct-care staff must complete:
- 10 hours initial training within the first four weeks of employment.
- 4 hours annual in-service every year thereafter.
- Administrator certificate from a CDSS-approved program — 80 hours for first-time, 40 hours renewal every 2 years.
Ask on tour: Ask when the last staff training was completed and how it's tracked.
How many staff must be on duty overnight?22 CCR §87415
Based on 6 licensed beds:
One qualified staff member must be on call and physically on premises at all times overnight.
Violation pattern to watch for:A facility that documents a staff member as "on call" but with that person physically off-site — when the law requires on-premises presence — is in violation of this section.
Ask on tour: Ask the facility to walk you through their overnight staffing plan and confirm whether on-call staff are on premises or off-site.
What health conditions can this facility legally accept or refuse?22 CCR §87612–87615
Restricted — allowed with physician order + care plan
- Supplemental oxygen
- Insulin and injectable medications
- Indwelling or intermittent catheters
- Colostomy / ileostomy
- Stage 1 and Stage 2 pressure injuries
- Wound care (non-complex)
- Incontinence
- Contractures
Prohibited — facility must refuse or discharge
- Stage 3 or Stage 4 pressure injuries
- Feeding tubes (PEG, NG, or J-tube)
- Tracheostomies
- Active MRSA or communicable infections requiring isolation
- 24-hour skilled nursing needs
- Total ADL dependence with inability to communicate needs
A hospice waiver (HSC §1569.73) can allow continued care for residents on hospice who would otherwise fall into a prohibited category.
Ask on tour: Ask whether your loved one's specific care needs are restricted or prohibited, and what the facility's process is if needs change after admission.
What must this facility report to the state — and how fast?22 CCR §87211 / WIC §15630
- ImmediateElopement, fire, epidemic outbreak, or poisoningImmediately
- 2 hoursAbuse with serious bodily injury2-hour phone report + 2-hour written report — to the California Department of Social Services (CDSS), Adult Protective Services, and law enforcement
- 24 hrsAbuse without serious bodily injuryWithin 24 hours
- Next dayDeath of a residentPhone by next working day; written within 7 days
- Next dayInjury requiring medical treatment beyond first aidPhone by next working day; written within 7 days
- WrittenBankruptcy, foreclosure, eviction, or utility shutoff noticeWritten notice to CDSS and residents — $100/day penalty (max $2,000) for failure
Your enforcement lever:Incidents that aren't reported on time are themselves a separate violation. If you believe a reportable event wasn't filed, you can submit a complaint directly to the California Department of Social Services (CDSS).
How does CDSS enforce these rules?22 CCR §87755–87777 / HSC §1569.58
- 1Notice of DeficiencyWritten citation with a correction deadline. Facility must submit a Plan of Correction.
- 2Civil PenaltyStarts at $50/day for non-serious; $150/day for serious deficiencies — immediately, with no grace period. Repeats escalate to $150 first day + $50/day, then $1,000 first day + $100/day.
- 3Suspension of AdmissionsFacility cannot accept new residents until violations are corrected.
- 4Temporary Suspension or RevocationEmergency suspension for imminent danger; full revocation after administrative hearing.
- 5Exclusion OrderAdministrator and operator can be barred from all CDSS-licensed facilities — not just this one.
See how these rules have been applied to this specific facility:
View state inspection record and citationsState records
California Dept. of Social Services · Community Care Licensing- License number
- 435294193
- License type
- RESIDENTIAL CARE ELDERLY
- License status
- LICENSED
- License expires
- Not yet indexed
- Licensed beds
- 6
- Operator
- Carr, Theresa R.
Inspections & citations
5
reports on file
1
total deficiencies
InspectionMay 7, 2025Type B1 deficiency
Plain-language summary
This was a routine annual inspection on May 7, 2025, and no violations were found. The inspector checked the kitchen, bedrooms, bathrooms, safety equipment, medication storage, staff records, and resident files, and found the facility clean, well-maintained, and in compliance with regulations. The facility is home to six residents and had appropriate staffing, food supplies, and emergency preparedness measures in place.
View full inspector notes
On May 07, 2025, at 12:30 PM, the Licensing Program Analyst (LPA) Kiran Jain arrived unannounced at the facility to conduct a Required 1-Year Annual inspection. The LPA met with the Assistant Administrator (ADM), Ofelia Guanzon, and disclosed the purpose of the inspection. ADM informed the LPA that the facility had (6) residents in care and (2) staff members present at the time. The Licensee, Theresa Carr joined shortly after. At 12:48 PM, the LPA initiated a walk-through of the facility, accompanied by the ADM. LPA inspected the kitchen and found it clean, with no food preparation and cooking in progress at the time. The appliances were checked and observed to be in working order. The LPA inspected a locked cabinet drawer containing knives and sharp objects, and a locked cabinet under the sink with detergents and cleaning supplies. The refrigerator and pantry cabinets were inspected, and sufficient supplies of fresh perishable food for (2) days and nonperishable staples for (7) days were observed. No expired food or stored medications were noted. LPA inspected the living room and observed it clean, with all furniture in good repair. There was a sofa, recliners, side tables, a wall mounted television, and a piano in the living room. One (1) resident were observed sitting on a recliner. LPA inspected the dining area adjacent to the living room and found it clean. The dining table and chairs were observed to accommodate the residents, and all the furniture was in good repair. LPA inspected the family room and observed sofa, chairs, and a table in good repair. One (1) resident were observed sitting on a chair. Continued on LIC809-C 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 LPA inspected the fire extinguisher mounted on the wall next to the the kitchen and found it fully charged, with the last service tag dated 04/30/2025. The ADM tested the smoke and carbon monoxide detector located in the hallway in the LPA's presence, and it was found to be functional. Additional smoke and carbon monoxide detectors were observed in all bedrooms and common areas of the facility during the visit. There were (6) bedrooms and (2½) bathrooms designated for residents' use. All (6) resident rooms were single occupancy. LPA inspected all (6) resident rooms and found them clean, well-lit, and equipped with the required furniture. Storage closets with incontinence supplies were observed in every room. At 1:05 PM, LPA observed a resident in bedroom #4 had a full bed rail and the resident was not receiving hospice care. LPA inspected (2½) bathrooms and found them clean, sanitary, and in good working condition. The bathrooms contained soap, grab bars, paper towels, a trash can, a shower chair, and non-slip flooring. At 1:16 PM, The hot water temperature at the sink faucet measured 117.3°F in bathroom #1 and 128.8°F in bathroom #2. LPA toured the backyard and side yard areas, found ramps and passageways in good condition, clear of obstructions, with no blocking or tripping hazards. The back yard areas have a set of a patio table, chairs, and shaded areas for resident use. No bodies of water were noted. A washer, a dryer and a detached office room were observed in the backyard. Three (3) additional refrigerators with freezer were observed and inspected in the backyard. LPA reviewed six (6) staff personnel records and five (5) resident records. The LPA observed that 5 of 5 residents had an Admission Agreement, Physician's Report, Appraisal Needs and Services Plan, and CSDMR. LPA observed that 6 of 6 staff members had LIC 508 Criminal Record Statements and LIC 503 Health Screening. At 2:04 PM, LPA observed 1 of 6 staff member was not associated with the facility. LPA observed a locked centrally stored medication cabinet under the kitchen breakfast bar. Medications were organized in separate bins for each resident. Centrally Stored Medication Records were reviewed and found to be complete. LPA inspected the first aid kit and found it fully stocked. Emergency Drill Logs were reviewed, and it was observed that Emergency Disaster Drills were conducted quarterly, with the most recent drill completed on 03/15/2025. Continued on LIC809-C 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 The following updated forms are requested to be submitted to CCLD by 05/14/2025: LIC 500: Personnel Report LIC 308: Designation of Facility Responsibility Certificate of Liability Insurance Administrator Certificate(s) No deficiencies were cited during today's visit. An exit interview was conducted with the Assistant Administrator. A copy of this report was provided to the Assistant Administrator, Ofelia Guanzon, whose signature on this form confirms receipt of the report.
Regulation
(B) Bed rails that extend the entire length of the bed are prohibited except for residents who are currently receiving hospice care and have a hospice care plan that specifies the need for full bed rails.
Inspector finding
Based on observation, interview, and record review, the Administrator did not ensure that for 1 of 6 resident who was not receiving hospice care was not restricted/restraint with a full bed rail, which poses/posed a potential health, safety or personal rights risk to persons in care. POC Due Date: 05/14/2025 Plan of Correction 1 2 3 4 The Administrator will submit the plan of correction to CCLD by 05/14/2025.
InspectionMay 21, 2024No deficiencies
Inspector: David Marrufo
Plain-language summary
During a routine annual inspection, inspectors toured the facility and checked the kitchen, bathrooms, bedrooms, and safety equipment including smoke and carbon monoxide detectors—all were in working order with appropriate supplies available. Water temperatures in bathrooms ranged from 113 to 115 degrees Fahrenheit, medications and sharps were stored securely, and staff records were reviewed. No violations were found.
View full inspector notes
Licensing Program Analyst (LPA) David Marrufo conducted an unannounced Required - 1 Year visit and met with Luisa Roman. During visit, LPA Marrufo toured the facility inside and out. LPA Marrufo toured the facility kitchen area and observed the kitchen to have locked drawers for medications and sharps. LPA Marrufo toured three out of three resident bathrooms and observed the water temperatures to be 115 F, 114 F, and 113 F. Each bathroom had available soap and paper towels as well as functioning lights. LPA Marrufo toured six out of six resident bedrooms. Each bedroom had working lights, available bedding and clothing storage areas. LPA Marrufo tested the smoke detectors in each bedroom and hallway as well as two out of two carbon monoxide detectors. All detectors functioned properly when tested. LPA Marrufo reviewed the Centrally Stored Medication Logs, resident records, and staff records during visit. The Emergency Disaster Drill Log states the last drill was conducted on 04/28/2024. No deficiencies were cited at this time as per California Code of Regulations Title 22. This report was reviewed with Luisa Roman and a copy of this report was provided.
InspectionMay 16, 2023No deficiencies
Inspector: David Marrufo
Plain-language summary
This was a required annual inspection of the facility. The inspector toured the building and reviewed records for food supplies, first aid, bathrooms, bedrooms, smoke detectors, medication logs, and staff files—all were found to be in order and no violations were cited.
View full inspector notes
Licensing Program Analyst (LPA) David Marrufo conducted an unannounced Required - 1 Year visit and met with Assistant Administrator Ofelia Guazon. During visit, LPA toured the inside and outside of the facility. The facility kitchen area had a perishable food supply of 2 days and a non-perishable food supply of 7 days. The first aid kit was found to be complete. Chemical cleaning supplies were locked in a cabinet in the garage. 2 out of 2 facility bathrooms had water temperatures of 108 F and 110 F. Each bathroom had available soap, paper towels, and non-skid mats. LPA Marrufo observed 6 out of 6 resident bedrooms and observed each room to have available bedding, drawers, and functioning lighting. LPA Marrufo tested the smoke detectors in each bedroom and hallway. Each smoke detector functioned properly when tested. LPA Marrufo toured the outside of the facility and the outdoor exits were clear of obstructions. LPA Marrufo reviewed the Centrally Stored Medication Logs, Resident Records, and Staff Records, and all were found to be complete. No deficiencies were cited at this time as per California Code of Regulation Title 22. This report was reviewed with Assistant Administrator Ofelia Guazon and a copy of the report was provided.
InspectionMay 6, 2022No deficiencies
Inspector: David Marrufo
Plain-language summary
This was a routine annual inspection visit to the facility. The inspector found the facility met all requirements, including adequate food and supplies on hand, working bathrooms with soap and towels, clear emergency exits, and proper health protection equipment. No violations were cited.
View full inspector notes
Licensing Program Analyst (LPA) David Marrufo conducted an unannounced Required 1 Year visit and met with Roberto Suarez. During visit, LPA Marrufo toured the facility inside and out. The facility had a visitor screening area. Three out of three bathrooms had available soap and paper towels and hand washing signs. LPA Marrufo observed a perishable food supply of at least 3 days and a non-perishable food supply of at least 7 days. LPA Marrufo observed there to be a PPE supply of at least 30 days. The outdoor exits were clear of obstruction. No deficiencies were cited at this time as per California Code of Regulations Title 22. This report was reviewed with Roberto Suarez and a copy of the report was provided.
ComplaintMay 24, 2021No deficiencies
Inspector: David Marrufo
Plain-language summary
An inspector conducted an unannounced COVID-19 infection control visit and found the facility had proper supplies including soap, paper towels, personal protective equipment, and hand sanitizer readily available, along with a visitor sign-in system that tracked temperature and symptoms. The inspector toured all resident bedrooms, bathrooms, kitchen, and common areas and found no violations of state regulations.
View full inspector notes
Licensing Program Analyst (LPA) David Marrufo conducted an unannounced COVID-19 Infection Control Visit and met with Roberto Suarez. LPA Marrufo toured 6 out of 6 resident bedrooms, 2 out of 2 bathrooms, hallways, dinning areas, kitchen, outdoor area, and outdoor storage unit. LPA Marrufo observed facility bathrooms with available soap, paper towels, and garbage cans with lids. LPA Marrufo observed a supply of PPEs stored in the outdoor storage unit and in the facility home. LPA Marrufo observed a visitor sign-in station with hand sanitizer and a sign-in log tracking temperature and symptoms of each visitor. No deficiencies cited at this time as per California Code of Regulations Title 22. This report was reviewed with Roberto Suarez and a copy of the report was provided.
Federal summary
CMS Care CompareNot a CMS-certified facility
California RCFEs (residential care facilities for the elderly) are licensed by the state, not by CMS. CMS data only applies to skilled nursing facilities or to CCRCs that operate a licensed SNF wing.
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