Ask: Hidden Valley Care Home

On 11/05/2025 at 10:10 AM, Licensing Program Analysts (LPA) David Doidge arrived unannounced to conduct an Annual 1-year required inspection. LPA met with Caregiver Imelda Malleta and explained the purpose of the visit. Home Manager Monique Robinson was notified of visit by phone. LPA inspected the facility with Caregiver Imelda Malleta, including but not limited to the bathrooms, kitchen, common areas, and the outside area of the facility. LPA observed the facility to be free of odor, clean and in good repair. Outdoor space is provided and is free of hazards. A comfortable room temperature of 72 degrees Fahrenheit. The hot water temperature in the shared bathroom measured 115 degrees Fahrenheit. All observed toilets and hand washing stations are maintained in a safe, sanitary, operating condition. There are no bodies of water or fire safety hazards observed. Carbon monoxide and smoke fire alarms found to be in working order. Toxins and sharp objects were locked and inaccessible to participants. Fire extinguisher last services 12/16/2024. Fire drills are conducted once every other month, last 10/18/2025. First aid kit was checked and is complete. LPA reviewed four (4) staff files and five (4) resident files. All were current and complete. No deficiencies were cited during this inspection. Exit interview conducted and a copy of this report provided.

On 11/15/2024 at 11:00am, Licensing Program Analysts (LPAs) David Doidge and Lisha Holmes arrived unannounced to conduct an Annual 1-year required inspection. LPAs met with Home Manager Monique Robinson, and explained the reason for the visit. LPAs inspected the facility with Caregiver Imelda Malleta, which included but not limited to the bathrooms, kitchen, common areas, and the outside area of the facility. LPAs observed the facility to be free of odor, clean and in good repair. Outdoor space is provided and is free of hazards. There is a comfortable room temperature of 74 degrees Fahrenheit. The hot water temperature in the shared bathroom measured 117.5 degrees. All observed toilets and hand washing stations are maintained in a safe, sanitary, operating condition. There are no bodies of water or fire safety hazards observed. Carbon monoxide and smoke fire alarms found to be in working order. Toxins and sharp objects were locked and inaccessible to participants. Fire extinguisher last services 12/21/2023. Fire drills are conducted once every other month, last 09/15/2024. First aid kit was checked and is complete. LPAs reviewed four (4) staff files and six (6) resident files. All were current and complete. No deficiencies were cited during this inspection. Exit interview conducted and a copy of this report provided..

On 8/23/2024 at 9:30AM, Licensing Program Analyst (LPA) G. Luk arrived unannounced to conduct a case management visit. LPA met with caregiver, Imelda Malleta and explained the purpose for the visit. LPA spoke with assistant administrator, Monique Robinson over the phone regarding the reason for the visit and was informed that caregiver can sign the reports. On 4/30/2024, licensee was cited for staff (S1) not being fingerprint cleared during visit and had been working at the facility. LPA will be re-citing the licensee under the correct regulation code. Civil penalty of $500 is being assessed. The deficiency was observed (see LIC 809D) and cited from the California Code of Regulations, Title 22. Failure to correct deficiency may result in civil penalties. Exit interview conducted. A copy of this report, civil penalty, and appeal rights provided.

On 4/30/2024 at 12:30PM, Licensing Program Analyst (LPA) G. Luk arrived unannounced to conduct a case management visit. LPA met with Caregiver, Diosdado Savellano and explained the purpose for the visit. While LPA G. Luk was at the facility for a complaint investigation (#15-AS-20230626095517), the following deficiency was observed. After reviewing Guardian system, LPA G. Luk observed staff (S1) was not fingerprint cleared or associated to the facility. LPA spoke with House Manager, Monique Robinson over the phone and informed her that S1 cannot be at the facility until fingerprint clearance is completed. LPA observed S1 left the facility during visit. Civil penalty of $3,000 is being assessed. The deficiency was observed (see LIC 809D) and cited from the California Code of Regulations, Title 22. Failure to correct deficiency may result in civil penalties. Exit interview conducted. A copy of this report, civil penalty, and appeal rights provided.

(...Continued from LIC9099-A) The complaint alleges that staff did not answer phone calls. On 11/03/2023 at 12:41 PM, The LPA called into the facility and his call was answered promptly. On 12/12/2023, phone interviews of Responsible Parties W3 and W6 about their experience of calling into the facility was that their calls were answered promptly. Although the allegations may have happened, or are valid, there is not a preponderance of evidence to prove them; therefore, the allegations are UNSUBSTANTIATED. Exit interview conducted with the HM and a copy of this report was provided via email.

On 11/30/2023 at 9:35 AM, Licensing Program Analyst (LPA) P. Watson arrived unannounced to conduct Required 1 Year Annual inspection. LPA met with House Manager, Monique Robinson and explained the purpose of the visit. The facility’s fire clearance was approved for 6 Non-Ambulatory, of which 1 may be Bedridden. LPA toured facility with Monique including but not limited to bedrooms, bathrooms, kitchen, common area and backyard. The facility consists of 7 total bedrooms which 6 bedrooms are occupied by the residents and 1 bedroom is occupied by staff. Staff room is located on the second floor and is off limits to residents. All outdoor and indoor passageways are kept free of obstruction. There are no bodies of water observed. A comfortable temperature is maintained at 73 degrees Fahrenheit. LPA observed lighting in all rooms are adequate for the comfort and safety of the residents. The hot water temperature in the residents’ shared bathroom was measured at 120 degrees Fahrenheit. Residents’ bathrooms are equipped with grab bars and non-skid mats. There is a minimum 7 day supply of nonperishable and 2 day of perishable foods. Centrally stored medication and sharps were locked and inaccessible to residents. Smoke detectors and carbon monoxide detectors were in operating condition during visit. Fire extinguishers were last serviced on 11/23/2022 and observed to be fully charged. Extinguishers are scheduled to be serviced. Emergency disaster drill (Fire) was last conducted on 10/20/2023. First aid kit was observed to be complete. Report continues on 809 C 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 At 9:50 AM, LPA reviewed 6 of 6 residents records. At 10:35 AM, LPA reviewed 6 staff records and 6 of 6 have current first aid training and associated to the facility. At 11:18 AM, LPA reviewed a sample of 6 of 6 resident’s medications. Updated copies of the following documents were requested for facility file and are to be submitted to CCL by 12/14/2023: LIC 308 Designation of Administrative Responsibility LIC 309 Administrative Organization LIC 500 Personnel Report LIC 610E Emergency Disaster Plan (9 page version) Liability Insurance Current Administrator’s Certificate No deficiencies cited during visit. Exit interview conducted and a copy of this report provided.

On 11/22/2021 starting at 9:05 AM, Licensing Program Analyst (LPA) Catherine Lin arrived unannounced to conduct Infection Control Inspection. LPA met with Licensee Sabrina Patterson Crowder and explained the purpose of the visit. Upon entry, LPA’s temperature was checked by the licensee and asked to sign-in. LPA toured facility including but not limited to front entrance, screening station, hand washing stations, bedrooms, bathrooms, kitchen, common areas, and outdoor areas. There is one central entry point for universal screening for staff, residents, and visitors. A sign-in policy, thermometer and hand sanitizer were observed at screening station. Cough/sneeze etiquette and hand washing posters were observed. Facility staff were observed to be wearing proper PPE. Facility has a sufficient 2-day perishable and one-week non-perishable food supply. Facility has a 30-day supply of PPEs maintained at central location and easily accessible for staff. Facility has Mitigation Plan, Emergency Disaster Plan, and maintains record of routine screening for residents, staff, and visitors. No deficiency cited during visit. Exit interview conducted and a copy of this report provided.