Hailey's Care Home
RCFE
A Residential Care Facility for the Elderly (RCFE) is a non-medical residential care home licensed by California CDSS under Health & Safety Code §1560. Residents receive assistance with daily living activities such as bathing, dressing, meals, and medication management in a home-like setting. RCFEs are not hospitals or skilled nursing facilities — they do not provide round-the-clock medical care.
3831 la Colina Road · El Sobrante, 94803
Quick facts
Quality snapshot
Updated April 25, 2026Compared to 214 California RCFE facilities of similar size, over the last 36 months.
Source: California Department of Social Services, Community Care Licensing Division. View raw inspection records →
Quality grade· click to show how this was calculated
Severity28thWeighted citations per bed
Repeats100thRepeat deficiencies as share of total
Frequency24thDeficiencies per inspection
Tick mark at 50% = peer median · higher percentile = better facility
Quality grade· click to show how this was calculated
Weighted citations per bed
Repeat deficiencies as share of total
Deficiencies per inspection
Tick mark at 50% = peer median · higher percentile = better facility
Hailey's Care Home scores C. Better than 51% of comparable California RESIDENTIAL CARE ELDERLY facilities. Severity: 28th percentile. Repeats: top 0%. Frequency: 24th percentile.
Each metric is converted to a 0–100 percentile within the peer set (higher = better). The composite grade averages all four. Peer set: CA / rcfe_general / small beds (214 facilities).
Citation severity over time
↓ improvingWeighted severity score per month · 24 months
Weighted score (24mo)
22
Last citation
Jun 24
Finding distribution
9 total · 36 monthsScope × Severity (CMS A–L)
The rules that apply to this facility
California Title 22 requirements for this facility, with the specific regulation and a suggested question for each.
What training are all staff required to complete?22 CCR §87411
All direct-care staff must complete:
- 10 hours initial training within the first four weeks of employment.
- 4 hours annual in-service every year thereafter.
- Administrator certificate from a CDSS-approved program — 80 hours for first-time, 40 hours renewal every 2 years.
Ask on tour: Ask when the last staff training was completed and how it's tracked.
How many staff must be on duty overnight?22 CCR §87415
Based on 6 licensed beds:
One qualified staff member must be on call and physically on premises at all times overnight.
Violation pattern to watch for:A facility that documents a staff member as "on call" but with that person physically off-site — when the law requires on-premises presence — is in violation of this section.
Ask on tour: Ask the facility to walk you through their overnight staffing plan and confirm whether on-call staff are on premises or off-site.
What health conditions can this facility legally accept or refuse?22 CCR §87612–87615
Restricted — allowed with physician order + care plan
- Supplemental oxygen
- Insulin and injectable medications
- Indwelling or intermittent catheters
- Colostomy / ileostomy
- Stage 1 and Stage 2 pressure injuries
- Wound care (non-complex)
- Incontinence
- Contractures
Prohibited — facility must refuse or discharge
- Stage 3 or Stage 4 pressure injuries
- Feeding tubes (PEG, NG, or J-tube)
- Tracheostomies
- Active MRSA or communicable infections requiring isolation
- 24-hour skilled nursing needs
- Total ADL dependence with inability to communicate needs
A hospice waiver (HSC §1569.73) can allow continued care for residents on hospice who would otherwise fall into a prohibited category.
Ask on tour: Ask whether your loved one's specific care needs are restricted or prohibited, and what the facility's process is if needs change after admission.
What must this facility report to the state — and how fast?22 CCR §87211 / WIC §15630
- ImmediateElopement, fire, epidemic outbreak, or poisoningImmediately
- 2 hoursAbuse with serious bodily injury2-hour phone report + 2-hour written report — to the California Department of Social Services (CDSS), Adult Protective Services, and law enforcement
- 24 hrsAbuse without serious bodily injuryWithin 24 hours
- Next dayDeath of a residentPhone by next working day; written within 7 days
- Next dayInjury requiring medical treatment beyond first aidPhone by next working day; written within 7 days
- WrittenBankruptcy, foreclosure, eviction, or utility shutoff noticeWritten notice to CDSS and residents — $100/day penalty (max $2,000) for failure
Your enforcement lever:Incidents that aren't reported on time are themselves a separate violation. If you believe a reportable event wasn't filed, you can submit a complaint directly to the California Department of Social Services (CDSS).
How does CDSS enforce these rules?22 CCR §87755–87777 / HSC §1569.58
- 1Notice of DeficiencyWritten citation with a correction deadline. Facility must submit a Plan of Correction.
- 2Civil PenaltyStarts at $50/day for non-serious; $150/day for serious deficiencies — immediately, with no grace period. Repeats escalate to $150 first day + $50/day, then $1,000 first day + $100/day.
- 3Suspension of AdmissionsFacility cannot accept new residents until violations are corrected.
- 4Temporary Suspension or RevocationEmergency suspension for imminent danger; full revocation after administrative hearing.
- 5Exclusion OrderAdministrator and operator can be barred from all CDSS-licensed facilities — not just this one.
See how these rules have been applied to this specific facility:
View state inspection record and citationsState records
California Dept. of Social Services · Community Care Licensing- License number
- 075600176
- License type
- RESIDENTIAL CARE ELDERLY
- License status
- LICENSED
- License expires
- Not yet indexed
- Licensed beds
- 6
- Operator
- Riformo, Maria & Hailey
Inspections & citations
7
reports on file
9
total deficiencies
1
Type A (actual harm)
Other visitJuly 17, 2025No deficiencies
Plain-language summary
An inspector made an unannounced visit on July 17, 2025 to conduct the facility's annual inspection and found no violations. The inspector checked the building's safety features including temperature, lighting, fire extinguishers, and smoke detectors, and reviewed resident records and medication storage, finding everything in order. Resident bathrooms had grab bars and non-skid mats, adequate food supplies were stocked, and emergency plans were current.
View full inspector notes
On 7/17/25 at 1:00 PM, Licensing Program Analyst (LPA) Greg Clark arrived unannounced to conduct 1-Year Annual Required inspection. LPA met with Administrator, Maria Riformo and explained the purpose of the visit. LPA toured facility including but not limited to bedrooms, bathrooms, kitchen, common area and backyard. All outdoor and indoor passageways are kept free of obstruction. There are no bodies of water observed. A comfortable temperature is maintained at 70 degrees Fahrenheit. LPA observed lighting in all rooms are adequate for the comfort and safety of the residents. The hot water temperature in the kitchen was measured at 115.5 degrees Fahrenheit. Residents’ bathrooms are equipped with grab bars and non-skid mats. There is a minimum of one week supply of non-perishable and 2 day of perishable foods. Centrally stored medication and sharps were locked and inaccessible to residents. Fire extinguisher, smoke detectors and carbon monoxide detectors were in operating condition during visit. Emergency Disaster Plan was last reviewed on 1/20/25. First aid kit was observed to be complete. LPA reviewed 2 residents records and 2 staff records; all were complete. LPA also reviewed a sample of resident’s medications. No deficiencies cited during visit. Exit interview conducted and a copy of this report provided
InspectionJuly 8, 2024No deficiencies
Inspector: Lisha Holmes
Plain-language summary
This was a follow-up inspection on July 8, 2024 to verify that the facility had corrected two earlier violations related to fire safety equipment and another regulatory requirement. The facility had not completed the corrections by the required deadline, so the state assessed $600 in civil penalties and warned that additional daily penalties would continue until the violations were fixed. During the inspection, staff replaced a fire extinguisher and confirmed the carbon monoxide detector was working.
View full inspector notes
On 07/08/2024 around 11:00 AM, Licensing Program Analyst (LPA) L. Holmes arrived unannounced to conduct Proof of Correction (POC) visit. LPA met with Caregiver Maria Del Rosario who telephoned Licensee/Administrator (ADM), Maria Riformo and explained the purpose of the visit. ADM arrived at the facility shortly after. On 07/02/2024 Administrator emailed LPA stating, “I have received all the records. To comply with the regulations, I’ll send you all the corrections on the due date”. Facility has the following deficiencies that was not cleared resulting in civil penalties: · HSC 1569.618(c)(3) - 3 days x $100 = $300.00 · HSC 1569.311 - 3 days x $100 = $300.00 ADM replaced Fire Extiinguisher that was observed full and carbon monoxide unit was in working condition. Civil Penalties in the total amount of $600.00 are assessed 07/08/2024 for failure to meet POC date for all deficiencies cited above. Facility is subject to ongoing daily civil penalties until deficiencies are corrected. Exit interview conducted. A copy of this report, appeal rights provided and LIC421FC provided.
InspectionJune 28, 2024Type A5 deficiencies
Inspector: Lisha Holmes
Plain-language summary
This was a required annual inspection on June 28, 2024. The inspector found several issues: a resident had a bedrail without a doctor's order, the facility was missing carbon monoxide detectors and had an expired fire extinguisher, staff training records and first aid/CPR certifications were not on file, and one resident did not have a signed admission agreement. The facility was asked to correct these deficiencies and submit required paperwork by July 12, 2024.
View full inspector notes
On 06/28/2024 around 03:00 PM, Licensing Program Analyst (LPA) L. Holmes arrived announced to conduct a required annual inspection. LPA contacted Maria Riformo (ADM) and explained the purpose of the visit; the facility previously had zero (0) clients. Licensee currently holds a standard certificate (#6006016740 ) exp. 04/06/2025. The facility’s fire clearance was approved for six (6), no more than four (4) non-ambulatory residents and one (1) bedridden; census is two (2). LPA and ADM toured the facility including, but not limited to common areas, bathroom, bedrooms, kitchen, and backyard. LPA observed mask, cough etiquette, social distancing and hand washing signs posted throughout. All hand washing stations were equipped with soap, paper towels and covered garbage cans. There was a surplus of PPE centrally located inside the facility that is accessible to all care staff. Hot water temperature in the shared residents' bathroom was measured at 114.7 degrees Fahrenheit (F) and the facility's temperature was comfortable at 74 degrees Fahrenheit (F). Fire extinguisher was observed full. Smoke detectors were observed operational and first aid kit complete. Continued on LIC809C... 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 ...continued from LIC809. The following deficiencies were observed (see LIC 809D) and cited from the California Code of Regulations, Title 22. Failure to correct these deficiencies and/or repeat deficiencies within a 12-month period may result in civil penalties. LPA observed the following deficiencies during course of inspection : At 3:45 PM – LPA observed a bedrail and absence of a doctor’s order in resident’s (R2) file. At 4:00 PM – LPA observed absence of carbon monoxide detectors and expired fire extinguisher. At 4:35 PM – LPA observed absence of staff’s training records, first aid and CPR certification. At 5:00 PM – LPA observed resident (R1) at the facility. Licensee stated that R2 visits and stays at the facility sometimes. R1 does not have an admission agreement. The following forms are to be updated and submitted to CCLD on or before 07/12/24: -LIC500 Personnel Report -LIC308 Designation of Administrative Responsibility -LIC610D Emergency Disaster Plan -Certificate of Liability Insurance Exit interview conducted, appeal rights and a copy of this report provided to Licensee, Maria Riformo.
Regulation
(c) Admission agreements shall be signed and dated, acknowledging the contents of the document, by the resident or the resident's representative, if any, and the licensee or the licensee's designated representative no later than seven days following admission. Attachments to the agreement may be utilized as long as they are also signed and dated as…
Inspector finding
Based on observation, interview and record review, the licensee did not comply with the section cited above in one (1) out of three (3) residents which poses an immediate health, safety or personal rights risk to persons in care. POC Due Date: 07/16/2024 Plan of Correction 1 2 3 4 Licensee to have R1's responsible party sign an admission agreement, update R1's resident file with the required CCLD forms, and read the regulation. Licensee to provide CCLD with copies of R1's admission agreement, …
Regulation
Every residential care facility for the elderly shall have one or more carbon monoxide detectors in the facility that meet the standards established in Chapter 8 (commencing with Section 13260) of Part 2 of Division 12. The department shall account for the presence of these detectors during inspections.
Inspector finding
Based on observation, the licensee did not comply with the section cited above by not having a carbon monoxide detector in operating condition which poses a potential health and safety risk to persons in care. POC Due Date: 07/05/2024 Plan of Correction 1 2 3 4 Administrator will purchase new carbon monoxide detectors an install them, purchase a fire extinguisher, and provide CCLD a copy of the receipt and photos of installation to CCLD by the POC date.
Regulation
(c)The facility shall employ, and the administrator shall schedule, a sufficient number of staff members to do all of the following: (3) Ensure that at least one staff member who has cardiopulmonary resuscitation (CPR) training and first aid training is on duty and on the premises at all times. This paragraph shall not be construed to require staf…
Inspector finding
Based on observation, interview, and record review, the licensee did not comply with the section cited above in two (2) out of three (3) Caregivers not possessing evidence of first aid and/or CPR certification in the staff files which poses a potential health, safety or personal rights risk to persons in care. POC Due Date: 07/05/2024 Plan of Correction 1 2 3 4 Licensee to provide proof of first aid and CPR training for Caregivers to CCLD by the POC date to ensure that one (1) staff is trained…
Regulation
(2) In addition to paragraph (1), training requirements shall also include an additional 20 hours annually, eight hours of which shall be dementia care training, as required by subdivision (a) of Section 1569.626, and four hours of which shall be specific to postural supports, restricted health conditions, and hospice care, as required by subdivisi…
Inspector finding
Based on observation, interview and record review, the licensee did not comply with the section cited above in two (2) out of three (3) staff files which poses a potential health, safety or personal rights risk to persons in care. POC Due Date: 07/12/2024 Plan of Correction 1 2 3 4 Licensee to provide proof of training to CCLD by the POC date that meets the requirements of an additional 20 hours of training annually per the above regulation.
Regulation
(A) A bed rail that extends from the head half the length of the bed and used only for assistance with mobility shall be allowed.
Inspector finding
Based on observation, interview and record review, the licensee did not comply with the section cited above in one (1) out of two (2) resident files which poses a potential health, safety or personal rights risk to a resident (R2) in care. POC Due Date: 07/05/2024 Plan of Correction 1 2 3 4 Licensee to provide proof of a doctor's order to CCLD by the POC date for a bed rail that extends from the head half the length of the bed for R2.
InspectionJuly 27, 2023No deficiencies
Inspector: Lisha Holmes
Plain-language summary
This was a routine annual inspection conducted on July 27, 2023. The inspector found the facility met requirements for infection control, safety equipment, hygiene stations, and staff records, with no violations noted. The facility currently has no residents; the administrator was asked to submit updated paperwork to the licensing agency.
View full inspector notes
On 07/27/23 around 01:10 PM, Licensing Program Analyst (LPA) L. Holmes arrived unannounced to conduct a required annual inspection. LPA contacted Maria Riformo (ADM) and explained the purpose of the visit. Matthew Riformo, Administrator (ADM) arrived about 10 minutes later to assist with the inspection. ADM currently holds a standard certificate (#6045022740 ). The facility’s fire clearance was approved for six (6), no more than four (4) non-ambulatory residents and one (1) bedridden. Upon entry, LPA and ADM toured the facility including, but not limited to common areas, bathroom, bedrooms, kitchen, and backyard. LPA observed mask, cough etiquette, social distancing and hand washing signs posted throughout. The facility has an updated Infection Control Plan (ICP). All hand washing stations were equipped with soap, paper towels and covered garbage cans. There is a surplus of PPE centrally located inside the facility that is accessible to all care staff. Hot water temperature in the shared residents' bathroom was measured at 106.5 degrees Fahrenheit (F) and the facility's temperature was comfortable. Fire extinguisher was observed full. Smoke/Carbon Monoxide detectors were observed operational and first aid kit complete. continued on LIC809C... 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 ...continued from LIC809. LPA reviewed two (2) complete staff records. There are not any residents at this time. The following forms are to be updated and submitted to CCLD: -LIC500 Personnel Report (Reviewed) -LIC308 Designation of Administrative Responsibility (Reviewed) -LIC610E Emergency Disaster Plan (Reviewed) -An updated copy of Administrator Certificate(s) Exit interview conducted and a copy of this report provided to ADM.
ComplaintMay 3, 2023· SubstantiatedType B4 deficiencies
Inspector: Leslie Ibo
Plain-language summary
A complaint investigation found that the facility violated state regulations. The specific violations are listed in the official report, and the facility has been given a deadline to submit a plan showing how it will fix these problems. Failure to correct the issues or repeat violations within the next year could result in fines.
View full inspector notes
The preponderance of evidence has been met. Therefore, the allegations above are substantiated. Deficiencies are cited per Title 22 California Code of Regulations and listed on LIC9099D. Failure to submit proof of corrections (POCs) by plan of correction due date and/or any repeat deficiencies within a 12-month period may result in civil penalties. Exit interview conducted. Appeal Rights and a copy of this report provided.
Regulation
“(a) A licensee of a licensed residential care facility for the elderly shall, prior to transferring a resident of the facility to another facility....(2) Provide each resident or the resident’s responsible person with a written notice no later than 60 days before the intended eviction. This requirement was not met as evidence by:
Inspector finding
Based on interview and records review, licensee failed to provide proper notification to residents in care which poses a potential risk to the health and safety of resident under care.
Regulation
(a) A licensee of a licensed residential care facility for the elderly shall, prior to transferring a resident of the facility to another facility....(2) Provide each resident or the resident’s responsible person with a written notice..B) A copy of the resident’s current service plan This requirement was not met as evidence by:
Inspector finding
Based on interview and records review, licensee failed to provide proper eviction notification with a copy of the resident’s current service plan which poses a potential risk to the health and safety of resident under care.
Regulation
(a) A licensee of a licensed residential care facility for the elderly shall, prior to transferring a resident of the facility to another facility....(2) Provide each resident or the resident’s responsible person with a written notice...(D) A list of referral agencies. This requirement was not met as evidence by:
Inspector finding
Based on interview and records review, licensee failed to provide proper eviction notification with list of referral agencies which poses a potential risk to the health and safety of resident under care.
Regulation
(a) A licensee of a licensed residential care facility for the elderly shall, prior to transferring a resident of the facility to another facility....(2) Provide each resident or the resident’s responsible person with a written notice..(F) The contact information for the local long-term care ombudsman... This requirement was not met as evidence by:
Inspector finding
Based on interview and records review, licensee failed to provide proper eviction notification with contact information for CCL/LTCO to file complaints which poses a potential risk to the health and safety of resident under care.
Other visitJuly 14, 2022No deficiencies
Inspector: Lisha Holmes
Plain-language summary
This was an unannounced annual infection control inspection on July 14, 2022. The facility had screening procedures in place with thermometers, masks, and hand sanitizer at the entry, posted hygiene signs throughout, adequate personal protective equipment supplies, and functional safety equipment; the inspector requested that the facility post a 20-second hand washing timer in the bathroom and create an isolation cart for infection control supplies. The facility had no residents at the time of the inspection and agreed to disinfect the facility and notify the licensing agency before admitting new residents.
View full inspector notes
On 07/14/2022 at 3:20 PM, Licensing Program Analyst (LPA) L. Holmes arrived unannounced to conduct an annual Infection Control Inspection. LPA met with Licensee Maria Riformo and Administrator Matthew Riformo (ADM). LPA explained the purpose of the visit. Facility has a COVID-19 mitigation plan on file. LPA observed a screening station at the entry that contained a thermometer, hand sanitizer, masks, face shields, gowns, gloves, COVID-19 signage, and a visitor sign-in log. LPA toured the facility including, but not limited to common areas, bathroom, and kitchen. LPA observed mask, cough etiquette, social distancing and hand washing signs posted throughout. Licensee to post 20 seconds to hand washing sign in the bathroom, and create an isolation cart for infection control. There was a sufficient supply of non-perishable foods; there are not any residents at this time. All hand washing stations were equipped with soap, paper towels, and covered garbage cans . There is a surplus of PPE centrally stored inside the facility that is accessible to all care staff. Hot water temperature in the shared residents' bathroom was measured at 109 degrees Fahrenheit (F). Fire extinguisher was observed full. Smoke/Carbon Monoxide detectors were observed operational and first aid kit complete. Licensee, Maria Riformo agreed to inspect, disinfect facility and notify, CCLD prior to accepting new residents. The following forms are to be kept updated and submitted to CCLD: -LIC500 Personnel Report (Reviewed) -LIC308 Designation of Administrative Responsibility (Reviewed) -LIC610E Emergency Disaster Plan (Reviewed) -An updated copy of Administrator Certificate(s) (Reviewed) Exit interview conducted and a copy of this report provided to Licensee, Maria Riformo
ComplaintMay 12, 2022No deficiencies
Inspector: Lisha Holmes
Plain-language summary
On May 12, 2022, an inspector conducted a follow-up visit to complete paperwork related to a previous complaint investigation. The inspector and facility administrator signed off on the amended investigation report, and the administrator received a copy of the final findings.
View full inspector notes
On 05/12/22 at 09:25 AM, Licensing Program Analyst (LPA) L. Holmes conducted an announced case management visit to amend complaint ( 15-AS-20220328152756). LPA explained the purpose of the visit with Maria Riformo, Administrator (ADM), which is to capture signatures of LPA and ADM. LPA obtained signatures for the LIC9099-D and LIC9099-C Exit interview conducted and a copy of the amended report was given to the Administrator.
Federal summary
CMS Care CompareNot a CMS-certified facility
California RCFEs (residential care facilities for the elderly) are licensed by the state, not by CMS. CMS data only applies to skilled nursing facilities or to CCRCs that operate a licensed SNF wing.
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