Sunny View Retirement Community

Licensing Program Analyst Simi Rai conducted an unannounced case management to follow up on an report submitted by the facility to the Department on 04/01/2026. LPA met with Administrator Bradley Burgoyne explained the purpose of the visit. On 04/01/2026, the Department received a report regarding two residents at the facility. Per report, it was reported on behalf of resident R1's family that resident R1 was being abused by resident R2 at the facility. During today's visit, LPA Rai interviewed Administrator (ADM) Bradley Burgoyne and Director of Health Services (DHS) Adriana De La O. ADM stated they spoke with resident R1 and R2 and both residents reported there are no concerns of abuse. DHS has checked in with resident R1 multiple times since the incident was reported and resident R1 has not reported any health, safety or personal rights concerns. ADM and DHS stated they will continue to supervise both resident R1 and R2 and ensure the health, safety and personal rights risks are addressed. During today's visit, LPA Rai obtained the following documents but not limited to R1 & R2's Physician's Report and R1's Appraisal/Needs and Services Plan. At this time, this case in under review and the Department will conduct a follow up visit, if warranted. No deficiencies were cited during today's case management visit and copy of the report was provided.

On January 7, 2025, the Department interviewed 3 staff (S1-S3). 3 out of 3 staff (S1-S3) stated they have not seen or heard of resident R2 emotionally or sexually abusing resident R1. 3 out of 3 staff (S1-S3) stated the facility staff will observe R1 and R2 in the common areas, such as the front lobby or dining room and they have not seen the residents upset or have concerns about abuse. 3 out of 3 staff (S1-S3) stated R1 is supervised 24 hours/7 days a week with a 1:1 companion in addition to facility staff conducting safety checks. 3 out of 3 staff (S1-S3) stated R1 has not brought up any concerns to facility staff. S2 stated they personally asked R1 if R2 has been emotional and/or sexually abusing the resident and R1 has refused the allegations. LPA Rai interviewed Administrator (ADM) Bradley Burgoyne. ADM stated R1 and R2 are friends and spend time with each other. ADM stated R1 is capable of making his/her own decisions and wants to hand out with R2. ADM stated R1 has a 1 on 1 care giver, so any instances where they come into contact would be supervised. On 8/22/2025, LPA Rai interviewed R1. R1 stated the emotional and sexual abuse allegations are false. R1 stated he/she feels safe in the community. R1 stated staff and residents, including R2, are not emotional or sexually abusing him/her. R1 stated he/she does not know how the allegations are true when R1 is fond of R2 and feels safe with R2. On September 12 and 23, 2025, LPA Monter interviewed residents R1-R8. 5 Out of 8 residents, (R1, R4, R5, R6, R7) stated they haven’t seen or heard residents speaking to each other in a negative or inappropriate way. R2 stated he/she hasn’t heard any inappropriate comments being made to other residents. R2 stated he/she has heard residents making mean comments, like saying “here comes trouble.” R2 stated in response he/she will make a mean comment back, regarding his/her weight. R3 stated R2 will make inappropriate comments to R3, but in response, R3 will make inappropriate comments to R2. R8 stated he/she hasn’t heard any inappropriate comments from residents or resident R2. R8 stated he/she heard that R2 was bossing around R1, but he/she didn’t witness this event. Page 2 Out of 3. 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 5 Out of 8 residents interviewed, (R1, R4, R5, R6, R7) stated they haven’t seen or heard residents touching other residents in an inappropriate manner. R2 stated he/she doesn’t touch other residents without their consent. R2 stated he/she hasn’t seen other residents who touch others in inappropriate manner. R3 stated he/she hasn’t personally seen R2 put arms around a resident/ touching resident, making them feel uncomfortable. R3 stated he/she has heard about this from other residents. R8 stated in terms of the inappropriateness, R2 will sometimes put his/her arm around you. On September 12 and 23, 2025, LPA Monter interviewed staff S4-S10. 7 Out of 7 Staff interviewed stated they haven’t seen residents speaking or touching other residents in an inappropriate manner. Based on review of R1 and R2’s facility file, there are zero incidents reported regarding R1 and R2 being involved in sexual/emotional/physical abuse. Based on investigation, records reviewed, and interviews conducted, the Department found that the above allegations are UNSUBSTANTIATED. An unsubstantiated finding indicates that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove that the allegations did or did not occur. No deficiencies cited from California Code of Regulations, Title 22. Exit interview conducted with Director of Health Services Adriana Delao and a copy of the report was provided.

Licensing Program Analyst Manuel Monter conducted an unannounced case management to amend a Complaint investigation, LIC9099 and LIC9099-D issued on August 22, 2025 . LPA met with Administrator Bradley Burgoyne explained the purpose of the visit. The complaint investigation closed on August 22, 2025 is being amended and re-opened due to new information provided to the Department. No deficiencies cited during todays visit. This Report was reviewed with Administrator Bradley Burgoyne . A signed copy was provided.

Licensing Program Analyst (LPA) Simi Rai conducted an unannounced Required 1 Year visit. LPA Rai met with Director of Health Services, Adriana De La O and stated the purpose of today's visit. During visit, LPA Rai toured the inside and outside of the facility. When touring the outside area of the facility, the exits were cleared of obstruction. Fire extinguisher was observed and inspected on 03/07/2025. LPA Rai reviewed facility records for 5 staff and 5 residents. LPA Rai will return another day to complete annual inspection. This report was reviewed with Director of Health Services, Adriana De La O and a copy of the report was provided.

Licensing Program Analyst (LPA) Simi Rai arrived unannounced to conduct a continuation of the annual inspection from 5/22/2024 and met with Director of Health Services, Adriana De La O and Administrator Ryan Golze. During today's visit, LPA Rai continued to review 10 resident files and 8 staff files. LPA Rai reviewed at random resident's Centrally Stored Medication Log and centrally stored medications in the Medroom. LPA Rai reviewed Resident #11's medication #1 the number of tablets in the bottle did not match the Central Stored Medication Record. Medication #1 should have 149 tablets in the bottle, LPA and Director of Health Services, Adriana De La O observed 155 tablets, which meant there were 6 extra tablets in the bottle. LPA Rai re-counted the medication with Staff S1 as well and the medication count in the bottle was 155. 87411 Personnel Requirements - General is being cited during today's visit. LPA Rai would like to clarify the facility personnel being in sufficient in numbers is not the concern, however the facility personnel's actions and documentation observed in Medroom are not competent to provide the services necessary to meet the resident's needs. Deficiencies were cited per California Code of Regulations, Title 22, please see LIC 809-D. This report was reviewed with Director of Health Services, Adriana De La O and Administrator Ryan Golze. A copy of the report was provided. Appeal Rights were provided.

Licensing Program Analyst (LPA) Simi Rai conducted an unannounced Required 1 Year visit and met with Administrator, Ryan Golze and Director of Health Services, Adriana De La O and stated the purpose of today's visit. During visit, LPA Rai toured the inside and outside of the facility. When touring the outside area of the facility, the exits were cleared of obstruction. LPA Rai toured the facility kitchen and observed food supply of at least 2 days of perishable food and at least 7 days of nonperishable food. Sharps and medications were locked in secured areas. LPA observed additional food supply areas and secured areas for cleaning supplies and laundry detergents. LPA Rai randomly toured 10 resident bedrooms. 10 out of 10 resident bedrooms had available bedding, drawers, and functioning lights. The resident bathrooms had available soap, paper towels, and trash cans with lids. The water temperature in the bathroom sinks ranged from 109.6 degrees F - 113.1 degrees F. Fire extinguisher was observed and inspected on 3/5/2024. Facility fire system was inspected by third party vendor on 3/11/2024. Facility fire sprinklers were inspected by third party vendor on 3/7/2024. Facility had 1 carbon monoxide detector next to the gas fireplace and the detector was in working condition. The last disaster drill was conducted on 5/6/2024. LPA Rai will return another day to complete annual inspection. This report was reviewed with Administrator, Ryan Golze and Director of Health Services, Adriana De La O and a copy of the report was provided.

On 12/1/2022 at 10:15am, Licensing Program Analyst (LPA) Simi Rai conducted an unannounced Case Management visit and met with Administrator Nelson Rodrigues and explained the purpose of the visit was to deliver a letter of exclusion for facility staff S1. Administrator Nelson Rodrigues signed the Declaration of Service letter stating that the exclusionary letter for S1 was delivered. No deficiencies were cited at this time as per California Code of Regulations Title 22. This report was reviewed with Nelson Rodrigues and a copy of the report was provided.

Licensing Program Analyst (LPA) Steve Chang, licensing Program Manager (LPM) Romeo Manzano, and Program Clinical Consultant (PCC) Cristina Wong conducted Technical Assistant - PCC through tele-inspection (Zoom). Met with Administrator (ADM) Nelson Rodrigues and staff Adriana Delao. The purpose of this TA PCC Tele visit is to review the facility COVID-19 infection mitigation plan and conducted inspection of the facility to ensure plan is being carried out and to provide support and guidance to staff in mitigating the spread of virus. During tele-visit inspection, a tour of the facility was conducted which started at the main entrance to check COVID-19 signage and screening procedures. The facility has the COVID-19 posters at the main entrance including screening questionnaire forms, hand sanitizer, face masks, thermometer, glove, and a visitor log book at the screening station. ADM stated the facility already stopped the dining and activities. ADM stated the meals are delivered to resident rooms for residents. LPA toured the public area with ADM including the dinning room, activity room and public restrooms. Dining room and activity rooms were observed closed and the tables in dining room and activity rooms were observed kept social distance. During inspection, it was observed that some of the facility trash bins did not have covers. It was recommended to have facility purchased trash bins with covers or foot pedal. The facility kitchen, laundry room and memory care unit including residents' isolation areas were observed and inspected. During visit, donning and doffing of PPEs was demonstrated by a care staff. PCC suggested that staff must ensure that the use of N95 is securely worn without leaks. 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 Based on today's inspection, the facility is being recommended the following: 1. Facility to wipe and disinfect high touch areas as frequently. 2. Facility to replace trash bins with covers or with foot pedal bins. 3. Facility to ensure that residents' soiled clothing/linens are separated between the positive and negative residents. For drying clothes, it should be in high heat temperature. 4. Facility to conduct staff training regarding COVID infection and mitigation control. Staff training should be documented. No deficiencies cited during today's Tele Visit. Exit interview conducted with Administrator. A copy of this report emailed to the facility for signature.

Licensing Program Analyst (LPA) Joanne Roadilla conducted an unannounced Infection Control site visit today. LPA met with Executive Director (ED) Nelson Rodrigues and Director of Health Services (DHS), Adriana De La O. LPA toured the facility inside and out. Facility was observed to have a designated entry point for universal symptom screening including temperature check and a questionnaire log. Hand sanitizers were available to residents, staff and visitors; and markers were observed to promote social distancing. All staff present were observed wearing masks. Random bathroom and restroom were observed supplied with hygiene products and hand washing signs were posted. Bedrooms, kitchen, dining room, common/activity rooms, and the exterior of the facility were inspected. All fire exit routes were observed clear of obstructions. Medications are secured and only accessible to staff. LPA reviewed the facility COVID-19 related infection control policies and procedures with ED and DHS including surveillance testing, disinfecting, staffing, training, isolation, PPE use and inventory. No deficiencies issued per Title 22 of the California Code of Regulations. LPA reviewed report with and a copy provided to ED Nelson Rodrigues and DHS Adriana De La O.