Paradise Manor Ii Inc.
RCFE
A Residential Care Facility for the Elderly (RCFE) is a non-medical residential care home licensed by California CDSS under Health & Safety Code §1560. Residents receive assistance with daily living activities such as bathing, dressing, meals, and medication management in a home-like setting. RCFEs are not hospitals or skilled nursing facilities — they do not provide round-the-clock medical care.
19133 Muriel Ln. · Cupertino, 95014
Quick facts
Quality snapshot
Updated April 25, 2026Compared to 214 California RCFE facilities of similar size, over the last 36 months.
Source: California Department of Social Services, Community Care Licensing Division. View raw inspection records →
Quality grade· click to show how this was calculated
Severity55thWeighted citations per bed
Repeats100thRepeat deficiencies as share of total
Frequency68thDeficiencies per inspection
Tick mark at 50% = peer median · higher percentile = better facility
Quality grade· click to show how this was calculated
Weighted citations per bed
Repeat deficiencies as share of total
Deficiencies per inspection
Tick mark at 50% = peer median · higher percentile = better facility
Paradise Manor Ii Inc. scores B. Better than 74% of comparable California RESIDENTIAL CARE ELDERLY facilities. Severity: 55th percentile. Repeats: top 0%. Frequency: 68th percentile.
Each metric is converted to a 0–100 percentile within the peer set (higher = better). The composite grade averages all four. Peer set: CA / rcfe_general / small beds (214 facilities).
Citation severity over time
stableWeighted severity score per month · 24 months
Weighted score (24mo)
0
Finding distribution
1 total · 36 monthsScope × Severity (CMS A–L)
The rules that apply to this facility
California Title 22 requirements for this facility, with the specific regulation and a suggested question for each.
What training are all staff required to complete?22 CCR §87411
All direct-care staff must complete:
- 10 hours initial training within the first four weeks of employment.
- 4 hours annual in-service every year thereafter.
- Administrator certificate from a CDSS-approved program — 80 hours for first-time, 40 hours renewal every 2 years.
Ask on tour: Ask when the last staff training was completed and how it's tracked.
How many staff must be on duty overnight?22 CCR §87415
Based on 6 licensed beds:
One qualified staff member must be on call and physically on premises at all times overnight.
Violation pattern to watch for:A facility that documents a staff member as "on call" but with that person physically off-site — when the law requires on-premises presence — is in violation of this section.
Ask on tour: Ask the facility to walk you through their overnight staffing plan and confirm whether on-call staff are on premises or off-site.
What health conditions can this facility legally accept or refuse?22 CCR §87612–87615
Restricted — allowed with physician order + care plan
- Supplemental oxygen
- Insulin and injectable medications
- Indwelling or intermittent catheters
- Colostomy / ileostomy
- Stage 1 and Stage 2 pressure injuries
- Wound care (non-complex)
- Incontinence
- Contractures
Prohibited — facility must refuse or discharge
- Stage 3 or Stage 4 pressure injuries
- Feeding tubes (PEG, NG, or J-tube)
- Tracheostomies
- Active MRSA or communicable infections requiring isolation
- 24-hour skilled nursing needs
- Total ADL dependence with inability to communicate needs
A hospice waiver (HSC §1569.73) can allow continued care for residents on hospice who would otherwise fall into a prohibited category.
Ask on tour: Ask whether your loved one's specific care needs are restricted or prohibited, and what the facility's process is if needs change after admission.
What must this facility report to the state — and how fast?22 CCR §87211 / WIC §15630
- ImmediateElopement, fire, epidemic outbreak, or poisoningImmediately
- 2 hoursAbuse with serious bodily injury2-hour phone report + 2-hour written report — to the California Department of Social Services (CDSS), Adult Protective Services, and law enforcement
- 24 hrsAbuse without serious bodily injuryWithin 24 hours
- Next dayDeath of a residentPhone by next working day; written within 7 days
- Next dayInjury requiring medical treatment beyond first aidPhone by next working day; written within 7 days
- WrittenBankruptcy, foreclosure, eviction, or utility shutoff noticeWritten notice to CDSS and residents — $100/day penalty (max $2,000) for failure
Your enforcement lever:Incidents that aren't reported on time are themselves a separate violation. If you believe a reportable event wasn't filed, you can submit a complaint directly to the California Department of Social Services (CDSS).
How does CDSS enforce these rules?22 CCR §87755–87777 / HSC §1569.58
- 1Notice of DeficiencyWritten citation with a correction deadline. Facility must submit a Plan of Correction.
- 2Civil PenaltyStarts at $50/day for non-serious; $150/day for serious deficiencies — immediately, with no grace period. Repeats escalate to $150 first day + $50/day, then $1,000 first day + $100/day.
- 3Suspension of AdmissionsFacility cannot accept new residents until violations are corrected.
- 4Temporary Suspension or RevocationEmergency suspension for imminent danger; full revocation after administrative hearing.
- 5Exclusion OrderAdministrator and operator can be barred from all CDSS-licensed facilities — not just this one.
See how these rules have been applied to this specific facility:
View state inspection record and citationsState records
California Dept. of Social Services · Community Care Licensing- License number
- 435202843
- License type
- RESIDENTIAL CARE ELDERLY
- License status
- LICENSED
- License expires
- Not yet indexed
- Licensed beds
- 6
- Operator
- Paradise Manor Ii Inc.
Inspections & citations
8
reports on file
1
total deficiencies
1
Type A (actual harm)
InspectionMarch 3, 2026No deficiencies
Plain-language summary
This was an investigation into a report that staff lost a resident's earring on February 10, 2026. Staff found the earring in the washing machine the same day and returned it to the resident; the resident is currently wearing both earrings. No violations were found, and the facility has a theft and loss policy with trained staff responsible for residents' personal belongings.
View full inspector notes
Licensing Program Analyst (LPA) Simi Rai conducted an unannounced Case Management - Incident visit in regards to an report the Department received on 02/13/2026. LPA met with Administrator, Lynda Miguel and stated the purpose of the visit. On 02/13/2026, the Department received a report stating on 02/10/2026, facility staff mishandled R1's personal item by losing R1's earring at the facility. During today's visit, LPA Rai conducted interviews with 2 staff (S1) including Administrator. S1 stated he/she was present at the facility and observed the incident occur at the facility on 2/10/2026. S1 stated on 2/10/2026, S1 noticed R1's earring was missing when S1 was assisting with R1's shower. S1 and ADM stated the facility staff searched the facility to find R1's earrings but the facility staff found the earring in a bowel-like container in the washing machine. S1 stated they assumed the earring may have fell into the clothes when R1 was removing the clothes prior to the shower and the earring was washed with R1's clothes in the washing machine. S1 stated the earring was returned to R1 the same day. During visit, ADM provided a picture of R1 that was taken at the adult day program today to show proof that R1 is wearing both earrings and the earrings are not lost. LPA Rai reviewed a picture taken of R1 in present time and observed R1 wearing both earrings in question. Continuation on LIC 809-C, Page 1 of 2. 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 Page 2 of 2. Based on review of R1's facility records LIC 621 dated 12/15/2024, R1's earrings are recorded on the form. ADM stated the facility has a theft and loss policy and staff are trained in the related topics. Based on review of facility staff's job duties, facility staff are responsible for all residents' personal belongings. Based on review of staff training at random, 2 out of 2 staff obtained training on Facility Program Design and Theft Loss Policy provided during orientation. No deficiencies were cited per California Code of Regulations, Title 22. This report was reviewed with Administrator, Lynda Miguel and a copy of the report was provided.
Other visitJanuary 8, 2026No deficiencies
Plain-language summary
This was a routine annual inspection conducted in April 2026 at an unannounced visit. The inspector toured the facility, reviewed records for staff and residents, checked safety features including fire extinguishers and smoke detectors, verified food and medication storage, and inspected bedrooms and bathrooms. No violations were found.
View full inspector notes
Licensing Program Analyst (LPA) Simi Rai conducted an unannounced Required 1 Year visit. LPA Rai met with Administrator Lynda Miguel and stated the purpose of today's visit. LPA Rai observed 2 staff who have obtained a Criminal Record Clearance. LPA Rai observed 1 resident at the facility and 5 residents were attending day program. The facility is vendorized by San Andreas Regional Center and is a level 5 facility. During visit, LPA Rai toured the inside and outside of the facility. When touring the outside area of the facility, the exits were cleared of obstruction. LPA Rai observed 1 shed in the backyard which was locked and used for storage and not habitual space. LPA Rai toured the facility kitchen and observed food supply of at least 2 days of perishable food and at least 7 days of nonperishable food. Sharps and medications were locked in secured areas. LPA observed additional food supply areas and secured areas for cleaning supplies and laundry detergents.LPA Rai toured the facility to include 3 resident rooms, 1 staff room, living room, dining room and kitchen. 3 Out of 3 resident bedrooms had available bedding, drawers, and functioning lights. The facility bathroom had available soap, paper towels, and trash cans with lids. The hot water temperature in the bathroom and kitchen sink ranged from 116 - 117.6 degrees F. Fire extinguisher was observed and inspected on 04/08/2025. Facility smoke detectors and carbon monoxide detectors were in working condition. The last disaster drills were conducted on 1/3/2026 & 1/4/2026. LPA Rai observed a complete first aid kit at the facility. LPA Rai reviewed facility records for 3 staff and 3 residents. LPA Rai reviewed resident medications and central stored medication records. No deficiencies were cited per California Code of Regulations, Title 22. This report was reviewed with Direct Care Staff, Melanie Gavina & Jaylene Miguel and a copy of the report was provided. LIC 858 and LIC 859 were provided.
InspectionJuly 15, 2025No deficiencies
Plain-language summary
An inspector made an unannounced visit to deliver an amended report from a previous complaint investigation conducted on June 6, 2025. The inspector met with staff to review the amended findings and provided a copy for the facility's records. No new inspection or investigation was conducted during this visit.
View full inspector notes
Licensing Program Analyst (LPA) Simi Rai conducted an unannounced Case Management - Other visit to deliver an amended report to the facility. LPA met with Direct Care Staff, Melanie Gavina and stated the purpose of the visit. During visit, LPA Rai provided a copy of the original and amended report from LIC 9099 Complaint Investigation visit on 6/6/2025 was provided for Direct Care Staff, Melanie Gavina to review and sign the amended report. This report was reviewed with Direct Care Staff, Melanie Gavina and a copy of the report was provided.
InspectionJanuary 23, 2025No deficiencies
Inspector: Simranjit Rai
Plain-language summary
During a routine unannounced inspection on April 25, 2026, the facility was found to meet all state requirements. Staff records, resident rooms, kitchen food storage, medication security, fire safety equipment, and emergency procedures were all in order, with no violations cited.
View full inspector notes
Licensing Program Analyst (LPA) Simi Rai conducted an unannounced Required 1 Year visit and met with Staff, Jaylene Miguel and Melanie Gavina. LPA Rai observed 1 staff who has obtained a Criminal Record Clearance. LPA Rai observed 0 residents at the facility as all 6 residents were attending day program. During visit, LPA Rai toured the inside and outside of the facility. When touring the outside area of the facility, the exits were cleared of obstruction. LPA Rai toured the facility kitchen and observed food supply of at least 2 days of perishable food and at least 7 days of nonperishable food. Sharps and medications were locked in secured areas. LPA observed additional food supply areas and secured areas for cleaning supplies and laundry detergents. LPA Rai observed three cameras in the common areas facing the kitchen, living room and multipurpose room. Staff stated the cameras do not have an audio component. LPA Rai provided information regarding updating Plan of Operation for Video Surveillance use via email. LPA Rai toured the facilty to include 3 resident rooms, 1 staff room, living room, multi-purpose room dining room, and kitchen. 3 Out of 3 resident bedrooms had available bedding, drawers, and functioning lights. The facility bathroom had available soap, paper towels, and trash cans with lids. The hot water temperature in the bathroom and kitchen sink ranged from 105.8 - 106.7 degrees F. Fire extinguisher was observed and inspected on 04/25/2024. Facility smoke detectors and carbon monoxide detectors were in working condition. The last disaster drills were conducted on 1/4/2025 and 1/5/2025. LPA Rai reviewed facility records for 2 staff and 2 residents. LPA Rai reviewed resident medications and central stored medication records. No deficiencies were cited per California Code of Regulations, Title 22. This report was reviewed with Staff, Jaylene Miguel and Melanie Gavina and a copy of the report was provided. LIC858 and LIC859 was provided.
Other visitJanuary 29, 2024Type A1 deficiency
Inspector: Simranjit Rai
Plain-language summary
During a routine annual inspection, inspectors found the facility's kitchen, bedrooms, bathrooms, and safety equipment in good working order, with adequate food supplies and secure storage for medications and cleaning supplies. Inspectors noted that a bathroom connected to a resident bedroom was locked and advised staff to keep it unlocked and accessible for residents. Some deficiencies were cited; details are available in the full inspection report.
View full inspector notes
Licensing Program Analyst (LPA) Simi Rai conducted an unannounced Required 1 Year visit and met with Administrator, Lynda Miguel and Direct Support Staff, Melanie Gavina. LPA Rai observed 3 staff and 5 residents at the facility . During visit, LPA Rai toured the inside and outside of the facility. When touring the outside area of the facility, the exits were cleared of obstruction. LPA Rai toured the facility kitchen and observed food supply of at least 2 days of perishable food and at least 7 days of nonperishable food. Sharps and medications were locked in secured areas. LPA observed additional food supply areas and secured areas for cleaning supplies and laundry detergents. LPA Rai toured the resident bedrooms. 3 out of 3 resident bedrooms had available bedding, drawers, and functioning lights. The facility bathroom had available soap, paper towels, and trash cans with lids. The water temperature in the bathroom sinks ranged from 116.6F - 117.1F. The water temperature in the kitchen sink was 115.5F. LPA Rai observed the bathroom connected in a resident bedroom was locked. Per staff, the bathroom is not going through repairs and sometimes the residents use bathroom without staff's permission. LPA Rai checked bathroom sinks, toilet and shower in working condition. LPA Rai advised the staff to keep the bathroom door unlocked and accessible for residents to use. Fire extinguisher was observed and inspected on 05/10/2023 . Facility smoke detectors and carbon monoxide detectors were in working condition. The last disaster drill was conducted on 1/7/2024. LPA Rai reviewed facility records for 3 staff and 3 residents. LPA Rai reviewed resident medications and central stored medication records. Deficiencies were cited per California Code of Regulations, Title 22, please see LIC 809-D. This report was reviewed with Direct Support Staff, Melanie Gavina . A copy of the report and Appeal Rights was provided.
Regulation
87468.1 Personal Rights of Residents in All Facilities (a) Residents in all residential care facilities for the elderly shall have all of the following personal rights: (3) To be free from punishment, humiliation, intimidation, abuse, or other actions of a punitive nature, such as withholding residents’ money or interfering with daily living functi…
Inspector finding
Based on observation and interview, the licensee did not comply with the section cited above in 1 out of the 2 bathrooms located in the resident room was locked and not accessible to the residents in care which poses an immediate health, safety or personal rights risk to persons in care. POC Due Date: 01/30/2024 Plan of Correction 1 2 3 4 Administrator will submit a plan of action, including in-service training with staff, and understanding of regulations by POC due date. Administrator agreed …
InspectionApril 12, 2023No deficiencies
Inspector: Simranjit Rai
Plain-language summary
Inspectors made an unannounced visit and found that the facility had removed a stove from the laundry room that was noted as a concern during a previous inspection, replacing it with counter space. No violations were found.
View full inspector notes
Licensing Program Analysts (LPAs) Simi Rai and Manuel Monter conducted an unannounced case management visit. LPAs met with Administrator (ADM) Lynda Miguel. LPAs observed 0 out of 5 residents during the visit as they are currently attending Day Program. During last visit 1/6/2023, LPA Rai observed the laundry room to have kitchen area, including a sink, stove and fridge. Administrator will submit new facility floor plan to LPA Rai by Friday, January 13, 2023. Per ADM, the facility will remove the stove in the laundry room by February 28, 2023. During today's visit, LPA Rai and LPA Monter observed the laundry room to include a sink and fridge but the stove was removed and a counter space was added in the existing space. No deficiencies were cited per California Code of Regulations, Title 22. This report was reviewed with Licensee Lynda Miguel and a copy of the report was provided.
Other visitJanuary 6, 2023No deficiencies
Inspector: Simranjit Rai
Plain-language summary
On January 6, 2023, state inspectors conducted an unannounced inspection focused on infection control practices and found no violations. The facility had clear fire exits, secure medication storage, hand hygiene supplies in bathrooms, adequate personal protective equipment, and posted health information throughout. Inspectors observed the facility to be clean and well-organized, with proper procedures for temperature checks and disinfection.
View full inspector notes
On 1/6/2023 @ 1:23pm, Licensing Program Analyst (LPA) Simi Rai conducted an unannounced annual inspection focusing on infection control. LPA Rai met with Administrator (ADM) Lynda Miguel and Direct Care Staff (DCS) Melanie Gavina. LPA Rai observed 2 client in the living room. Per DCS, 3 clients are at day program. During visit, LPA Rai toured the facility to include the multi-purpose room, living room, 3 resident rooms, 1 staff room, 2 bathrooms, kitchen, laundry area, dining area and exterior. All fire exit routes are free and clear of obstruction. Toxins and sharp objects were secured. Medication stored in a locked cabinet. Facility observed to have a designated central entry point to include a sign-in sheet and temperature check. Facility clean and disinfect as often as needed. Bathrooms supplied with hygiene products and hand washing sign. LPA Rai observed the trash can with lids. LPA Rai observed a sufficient amount of Personal Protective Equipment (PPE). The following posters observed to include wash your hands, symptoms of COVID-19, social distancing and importance of wearing a mask. LPA Rai observed the laundry room to have kitchen area, including a sink, stove and fridge. LPA Rai observed Room #3 is a resident room and Room #2 is a staff room. Administrator will submit new facility floor plan to LPA Rai by Friday, January 13, 2023. No deficiencies were cited per California Code of Regulations, Title 22. This report was reviewed with Direct Care Staff Melanie Gavina and a copy of the report was provided.
ComplaintDecember 21, 2021No deficiencies
Inspector: Chihhsien Chang
Plain-language summary
This was a pre-licensing inspection of a facility transitioning from one license type to another, with no residents present at the time. The inspector found the facility in generally good condition but noted that some safety features needed to be added or fixed within two days, including covers for trash cans, paper towel holders, grab bars and non-skid mats in bathrooms, and a visitor screening station. All staff were reported to be fully vaccinated, safety equipment was in place and working, and dangerous items were properly secured.
View full inspector notes
Licensing Program Analyst (LPA) Steve Chang conducted a pre licensing inspection visit, and met with administrator (ADM) Linda Miguel. Upon arrival, staff Melanie Gavina (MG) took LPA's body temperature, asked the infection control questionnaires, and checked LPA in guest book. ADM stated there is no residents in the facility. This facility address is currently licensed as a Adult Residential Facility (# 435202797). SARC is currently reviewing vendorization for RCFE application. LPA also informed applicant who also is the licensee of ARF (#435202797) to submit a letter of facility closure once this RCFE facility has been licensed. LPA toured the facility inside out with ADM. There are 3 shared bedrooms for residents, 1 bedroom for staff, and 2 restrooms in facility. Living room, family room, kitchen, laundry area and dinning area were observed in good repair. Not all trash cans were with covers. Not all paper towels with holder. ADM stated the facility will fix this issue in 2 days. ADM stated the facility will setup a screening station with PPE and visitor log book in 2 days. ADM stated facility will put the grab bars and non-skid mats in restrooms in two days. Room temperature was observed at 70 degree F, and hot water temperature was measured at 117 degree F. The facility is equipped with smoke and carbon monoxide detectors. ADM tested smoke and carbon monoxide detectors, and they were working fine. Fire extinguisher was observed, and was serviced on 04/10/2021. Medication closet, knives closet, and cleaning product closet were observed locked. PPE supplies were observed sufficient. LPA inspected backyard. There is no obstruction to block the walkway. ADM stated all staff were fully vaccinated and done with booster shots. Component III orientation was completed with ADM. No issues noted during inspection. Exit interview conducted with ADM, This report was provided to ADM for signature. A copy of this report was emailed to ADM.
Federal summary
CMS Care CompareNot a CMS-certified facility
California RCFEs (residential care facilities for the elderly) are licensed by the state, not by CMS. CMS data only applies to skilled nursing facilities or to CCRCs that operate a licensed SNF wing.
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