StarlynnCare

California · Campbell

Esther's Residential Care Home

RCFE

A Residential Care Facility for the Elderly (RCFE) is a non-medical residential care home licensed by California CDSS under Health & Safety Code §1560. Residents receive assistance with daily living activities such as bathing, dressing, meals, and medication management in a home-like setting. RCFEs are not hospitals or skilled nursing facilities — they do not provide round-the-clock medical care.

1224 Bent Drive · Campbell, 95008

Quick facts

Licensed beds6
Memory careNot listed
Last inspectionMay 2025
Last citationJun 2024
Operated byIgnacio, Esther
Map showing location of Esther's Residential Care Home

Quality snapshot

Updated April 25, 2026

Compared to 214 California RCFE facilities of similar size, over the last 36 months.

Source: California Department of Social Services, Community Care Licensing Division. View raw inspection records →

Quality grade· click to show how this was calculated

Severity
43th

Weighted citations per bed

Repeats
100th

Repeat deficiencies as share of total

Frequency
31th

Deficiencies per inspection

Tick mark at 50% = peer median · higher percentile = better facility

Esther's Residential Care Home scores C. Better than 58% of comparable California RESIDENTIAL CARE ELDERLY facilities. Severity: 43th percentile. Repeats: top 0%. Frequency: 31th percentile.

Each metric is converted to a 0–100 percentile within the peer set (higher = better). The composite grade averages all four. Peer set: CA / rcfe_general / small beds (214 facilities).

Citation severity over time

↓ improving

Weighted severity score per month · 24 months

May 24peer medianApr 26

Weighted score (24mo)

19

Last citation

Jun 24

Finding distribution

4 total · 36 months

Scope × Severity (CMS A–L)

IsolatedPatternWidespreadJKLG1HID3EFABCSev 4 · IJSev 3Sev 2Sev 1

View inspections & citations

The rules that apply to this facility

California Title 22 requirements for this facility, with the specific regulation and a suggested question for each.

What training are all staff required to complete?22 CCR §87411

All direct-care staff must complete:

  • 10 hours initial training within the first four weeks of employment.
  • 4 hours annual in-service every year thereafter.
  • Administrator certificate from a CDSS-approved program — 80 hours for first-time, 40 hours renewal every 2 years.

Ask on tour: Ask when the last staff training was completed and how it's tracked.

How many staff must be on duty overnight?22 CCR §87415

Based on 6 licensed beds:

One qualified staff member must be on call and physically on premises at all times overnight.

Violation pattern to watch for:A facility that documents a staff member as "on call" but with that person physically off-site — when the law requires on-premises presence — is in violation of this section.

Ask on tour: Ask the facility to walk you through their overnight staffing plan and confirm whether on-call staff are on premises or off-site.

What health conditions can this facility legally accept or refuse?22 CCR §87612–87615

Restricted — allowed with physician order + care plan

  • Supplemental oxygen
  • Insulin and injectable medications
  • Indwelling or intermittent catheters
  • Colostomy / ileostomy
  • Stage 1 and Stage 2 pressure injuries
  • Wound care (non-complex)
  • Incontinence
  • Contractures

Prohibited — facility must refuse or discharge

  • Stage 3 or Stage 4 pressure injuries
  • Feeding tubes (PEG, NG, or J-tube)
  • Tracheostomies
  • Active MRSA or communicable infections requiring isolation
  • 24-hour skilled nursing needs
  • Total ADL dependence with inability to communicate needs

A hospice waiver (HSC §1569.73) can allow continued care for residents on hospice who would otherwise fall into a prohibited category.

Ask on tour: Ask whether your loved one's specific care needs are restricted or prohibited, and what the facility's process is if needs change after admission.

What must this facility report to the state — and how fast?22 CCR §87211 / WIC §15630
  • ImmediateElopement, fire, epidemic outbreak, or poisoningImmediately
  • 2 hoursAbuse with serious bodily injury2-hour phone report + 2-hour written report — to the California Department of Social Services (CDSS), Adult Protective Services, and law enforcement
  • 24 hrsAbuse without serious bodily injuryWithin 24 hours
  • Next dayDeath of a residentPhone by next working day; written within 7 days
  • Next dayInjury requiring medical treatment beyond first aidPhone by next working day; written within 7 days
  • WrittenBankruptcy, foreclosure, eviction, or utility shutoff noticeWritten notice to CDSS and residents — $100/day penalty (max $2,000) for failure

Your enforcement lever:Incidents that aren't reported on time are themselves a separate violation. If you believe a reportable event wasn't filed, you can submit a complaint directly to the California Department of Social Services (CDSS).

How does CDSS enforce these rules?22 CCR §87755–87777 / HSC §1569.58
  1. 1Notice of DeficiencyWritten citation with a correction deadline. Facility must submit a Plan of Correction.
  2. 2Civil PenaltyStarts at $50/day for non-serious; $150/day for serious deficiencies — immediately, with no grace period. Repeats escalate to $150 first day + $50/day, then $1,000 first day + $100/day.
  3. 3Suspension of AdmissionsFacility cannot accept new residents until violations are corrected.
  4. 4Temporary Suspension or RevocationEmergency suspension for imminent danger; full revocation after administrative hearing.
  5. 5Exclusion OrderAdministrator and operator can be barred from all CDSS-licensed facilities — not just this one.

See how these rules have been applied to this specific facility:

View state inspection record and citations

State records

California Dept. of Social Services · Community Care Licensing
License number
430702974
License type
RESIDENTIAL CARE ELDERLY
License status
LICENSED
License expires
Not yet indexed
Licensed beds
6
Operator
Ignacio, Esther

Inspections & citations

2

reports on file

4

total deficiencies

1

Type A (actual harm)

InspectionMay 28, 2025
No deficiencies

Plain-language summary

During an unannounced annual inspection, inspectors found the facility in good condition overall with proper food storage, locked medication and cleaning supplies, working safety equipment, and clean bedrooms and bathrooms. However, the facility failed to properly document medication records for two residents' recent prescription refills from April 2025, which is a violation of state regulations. The administrator acknowledged understanding the medication documentation requirements and was issued a technical violation notice.

View full inspector notes

Licensing Program Analyst (LPA) Marcella Tarin conducted an unannounced annual inspection and met with Administrator (ADM) Vivencio Ignacio. LPA stated the purpose of the visit. ADM stated the facility has 4 residents. LPA observed 4 residents and 2 staff. LPA toured the interior and exterior of the facility with ADM to include the kitchen, resident rooms, dining room, bathrooms, back and front of the facility. All exit and passageways were free and clear of obstruction. LPA toured the kitchen area and observed a perishable food supply of at least two days and a non-perishable food supply of at least seven days. LPA observed the refrigerator temperature at 37 degrees F and Freezer at -6 degrees F. LPA observed the medication storage area, knives storage area, and cleaning product storage area as locked and inaccessible to residents in care. The facility was equipped with smoke and carbon monoxide detectors. All smoke detectors functioned properly when tested by ADM. Fire extinguishers were last serviced on 6/24/2024. LPA reviewed the facility first aid kit, and it was observed to be complete. The facility emergency drill log was reviewed. The facility's last drill was on 12/2/2024. ADM stated the facility will conduct a drill by 5/30/2025. LPA toured 6 resident bedrooms. All 6 resident rooms have a bed, functioning lights, dresser/table, bedding and space for personal belongings. Page 1 of 2 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 LPA toured 2 bathrooms. All 2 bathrooms had hand soap, paper towels, functioning lights, and covered trash bins. LPA measured water temperature with a range of 111.9 degrees F to 116.9 degrees F. LPA reviewed 4 resident records. Resident records included emergency contact information, physician’s report, needs and service plans, and personal rights. LPA reviewed 4 resident’s Centrally Stored Medication and Destruction Records (CSMDR’s). LPA observed 2 out of 4 CSMDRs were not documented to include R2 and R4's recent prescription refills from April 2025. ADM stated understanding of Title 22 regulations for centrally stored medications. A Technical Violation was issued. LPA reviewed 4 staff records. Staff records included fingerprint background clearance, medical assessment with TB result, personnel record, and staff training. No deficiencies were cited during today's visit per California Code of Regulations Title 22. A Technical Violation was issued, see LIC9102. An exit interview was conducted with Administrator Vivencio Ignacio and a signed copy of this report was provided.

InspectionJune 14, 2024Type A
4 deficiencies

Inspector: Manuel Monter

Plain-language summary

During an unannounced annual inspection, inspectors found that one staff member working at the facility for three weeks was not listed on official staffing records and had not completed any required training; medication records for three residents had not been updated since 2022 or were blank, with the administrator stating the forms still needed to be completed for 2024. The inspector also observed wooden planks with openings on the backyard deck near a resident bedroom, and the licensee stated he was arranging to have them repaired by the end of the following week. Fire extinguishers, smoke detectors, medication storage, and other safety features were in acceptable condition, though the facility did not have a documented disaster drill log.

View full inspector notes

Licensing Program Analyst (LPA) Manuel Monter conducted an unannounced annual inspection visit, and met with Licensee (LN) Vivencio Ignacio. During the visit, LPA observed 5 residents and 2 staff. When the LPA entered the home, LPA asked for the staff members names. Staff S2 identified him/herself but his/her name did was not on the facility personnel Report Summary (LIS536). S2 stated he/she has been working at the facility for 3 weeks. LPA searched S2 on guardian and S2 is fingerprint cleared, but not associated to the facility. LPA toured the facility inside out with LN which included the Living room, kitchen, dining room, 3 restrooms and 6 residents bedrooms. The staff area of the facility was also inspected. The front yard and backyard were inspected. There was no obstruction to block the walkways. While touring the backyard, LPA observed some wooden planks, near bedroom #1's sliding screen door, in the backyard deck had openings. (Photographs taken.) LN stated he has been getting estimates from contractors to address the hole in the wooden planks. LN stated he was planning on fixing the damaged wooden planks by the end of next week. Two-day perishable food supplies and seven day nonperishable food supplies were observed. LPA observed the medication storage area, knives storage area, and cleaning product storage area as locked and inaccessible to residents in care. Room temperature was at 70 degrees F, and hot water temperature was measured at 116 degrees F in resident bathrooms. Page 1 Out of 2. 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 Fire extinguisher was serviced in July 16, 2023. The facility was equipped with smoke and carbon monoxide detectors. Smoke detectors was tested by LN, and were functional. LPA observed facility first aid kit. LPA requested to review the facility disaster drill log. LN stated the last drill conducted was on November 2023. LN stated he does not have a disaster drill log. LPA reviewed facility records for 3 staff and 3 residents. LPA conducted interviews with 2 staff and 2 residents. LPA requested to review Staff S2's training. LN stated S2 has not completed any training yet. LN stated he does not have any documentation of training for S2 either. LN stated S2 has been working at the facility since June 1st, 2024. LPA requested to review resident R1-R3's medications alongside their Centrally stored Medication Log. R1 and R2's Centrally stored Medication log is blank. Resident R3's centrally stored medication log states the latest medication start date is from April 27, 2022. (Photographs taken.) Facility ADM stated she has not updated the residents R1-R3's centrally stored medication log. ADM stated she still needs to fill out the forms and put the medications on the forms for 2024. LPA requested a copy of the following documents to be sent to the Department by June 21, 2024. 1.LIC 500, Personnel Summary 2.LIC 308, Designation of Administrative Responsibility 3.LIC400, Affidavit Regarding Client/Resident Cash Resources 4. Liability Insurance 5. LIC200, please update (i.e., new phone numbers etc), if necessary. 6. Qualifications of Administrator (Certificate) 7. Please review your facility program for updates (incorporating new laws and/or regulations) 8. Please submit copy of surety bond Deficiencies are being cited during today's visit, see LIC809-D. This report was reviewed with Licensee Vivencio Ignacio and a copy of the signed report was provided. Appeal rights were provided. END OF REPORT Page 2 Out of 2.

Type B

Regulation

(1) The department shall adopt regulations to require staff members of residential care facilities for the elderly who assist residents with personal activities of daily living to receive appropriate training. This training shall consist of 40 hours of training. A staff member shall complete 20 hours, including six hours specific to dementia care, …

Inspector finding

Based on interview and record review, the licensee did not comply with the section cited above. LPA requested to review Staff S2's training. LN stated S2 has not completed any training yet. LN stated he does not have any documentation of training for S2 either. LN stated S2 has been working at the facility since June 1st, 2024. This poses/posed a potential health, safety or personal rights risk to persons in care. POC Due Date: 06/21/2024 Plan of Correction 1 2 3 4 ADM stated she will train S2…

Type B

Regulation

(c) A facility shall conduct a drill at least quarterly for each shift. The type of emergency covered in a drill shall vary from quarter to quarter, taking into account different emergency scenarios. An actual evacuation of residents is not required during a drill. While a facility may provide an opportunity for residents to participate in a drill,…

Inspector finding

Based on interview and record review, the licensee did not comply with the section cited above. LPA requested to review the facility disaster drill log. LN stated the last drill conducted was on November 2023. LN stated he does not have a disaster drill log. This poses/posed a potential health, safety or personal rights risk to persons in care. POC Due Date: 06/21/2024 Plan of Correction 1 2 3 4 ADM stated she will conduct a fire drill by POC date and send LPA documentation that a drill has …

Type BCCR §87355(e)(2)

Regulation

(2) Request a transfer of a criminal record clearance as specified in Section 87355(c)

Inspector finding

Based on record review, the licensee did not comply with the section cited above, Staff S2 was not on the facility personnel Report Summary (LIS536). S2 stated he/she has been working at the facility for 3 weeks. LPA searched S2 on guardian and S2 is fingerprint cleared, but not associated to the facility. This poses/posed a potential health, safety or personal rights risk to persons in care. POC Due Date: 06/21/2024 Plan of Correction 1 2 3 4 ADM stated she will associate S2 by POC date, Ju…

Type ACCR §87465(h)(6)

Regulation

(6) The licensee shall be responsible for assuring that a record of centrally stored prescription medications for each resident is maintained for at least one year and includes:

Inspector finding

Based on record review and interview, the licensee did not comply with the section cited above. R1 and R2's Centrally stored Medication log is blank. Resident R3's centrally stored medication log states the latest medication start date is from April 27, 2022. Facility ADM stated she has not updated the residents R1-R3's centrally stored medication. This poses an immediate health, safety or personal rights risk to persons in care. POC Due Date: 06/15/2024 Plan of Correction 1 2 3 4 ADM stated…

Federal summary

CMS Care Compare

Not a CMS-certified facility

California RCFEs (residential care facilities for the elderly) are licensed by the state, not by CMS. CMS data only applies to skilled nursing facilities or to CCRCs that operate a licensed SNF wing.

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