Toyon Care Llc
RCFE
A Residential Care Facility for the Elderly (RCFE) is a non-medical residential care home licensed by California CDSS under Health & Safety Code §1560. Residents receive assistance with daily living activities such as bathing, dressing, meals, and medication management in a home-like setting. RCFEs are not hospitals or skilled nursing facilities — they do not provide round-the-clock medical care.
1000 Toyon Drive · Burlingame, 94010
Quick facts
Quality snapshot
Updated April 25, 2026Compared to 214 California RCFE facilities of similar size, over the last 36 months.
Source: California Department of Social Services, Community Care Licensing Division. View raw inspection records →
Quality grade· click to show how this was calculated
Severity27thWeighted citations per bed
Repeats100thRepeat deficiencies as share of total
Frequency34thDeficiencies per inspection
Tick mark at 50% = peer median · higher percentile = better facility
Quality grade· click to show how this was calculated
Weighted citations per bed
Repeat deficiencies as share of total
Deficiencies per inspection
Tick mark at 50% = peer median · higher percentile = better facility
Toyon Care Llc scores C. Better than 54% of comparable California RESIDENTIAL CARE ELDERLY facilities. Severity: 27th percentile. Repeats: top 0%. Frequency: 34th percentile.
Each metric is converted to a 0–100 percentile within the peer set (higher = better). The composite grade averages all four. Peer set: CA / rcfe_general / small beds (214 facilities).
Citation severity over time
↑ worseningWeighted severity score per month · 24 months
Weighted score (24mo)
36
Last citation
Apr 26
Finding distribution
5 total · 36 monthsScope × Severity (CMS A–L)
The rules that apply to this facility
California Title 22 requirements for this facility, with the specific regulation and a suggested question for each.
What training are all staff required to complete?22 CCR §87411
All direct-care staff must complete:
- 10 hours initial training within the first four weeks of employment.
- 4 hours annual in-service every year thereafter.
- Administrator certificate from a CDSS-approved program — 80 hours for first-time, 40 hours renewal every 2 years.
Ask on tour: Ask when the last staff training was completed and how it's tracked.
How many staff must be on duty overnight?22 CCR §87415
Based on 6 licensed beds:
One qualified staff member must be on call and physically on premises at all times overnight.
Violation pattern to watch for:A facility that documents a staff member as "on call" but with that person physically off-site — when the law requires on-premises presence — is in violation of this section.
Ask on tour: Ask the facility to walk you through their overnight staffing plan and confirm whether on-call staff are on premises or off-site.
What health conditions can this facility legally accept or refuse?22 CCR §87612–87615
Restricted — allowed with physician order + care plan
- Supplemental oxygen
- Insulin and injectable medications
- Indwelling or intermittent catheters
- Colostomy / ileostomy
- Stage 1 and Stage 2 pressure injuries
- Wound care (non-complex)
- Incontinence
- Contractures
Prohibited — facility must refuse or discharge
- Stage 3 or Stage 4 pressure injuries
- Feeding tubes (PEG, NG, or J-tube)
- Tracheostomies
- Active MRSA or communicable infections requiring isolation
- 24-hour skilled nursing needs
- Total ADL dependence with inability to communicate needs
A hospice waiver (HSC §1569.73) can allow continued care for residents on hospice who would otherwise fall into a prohibited category.
Ask on tour: Ask whether your loved one's specific care needs are restricted or prohibited, and what the facility's process is if needs change after admission.
What must this facility report to the state — and how fast?22 CCR §87211 / WIC §15630
- ImmediateElopement, fire, epidemic outbreak, or poisoningImmediately
- 2 hoursAbuse with serious bodily injury2-hour phone report + 2-hour written report — to the California Department of Social Services (CDSS), Adult Protective Services, and law enforcement
- 24 hrsAbuse without serious bodily injuryWithin 24 hours
- Next dayDeath of a residentPhone by next working day; written within 7 days
- Next dayInjury requiring medical treatment beyond first aidPhone by next working day; written within 7 days
- WrittenBankruptcy, foreclosure, eviction, or utility shutoff noticeWritten notice to CDSS and residents — $100/day penalty (max $2,000) for failure
Your enforcement lever:Incidents that aren't reported on time are themselves a separate violation. If you believe a reportable event wasn't filed, you can submit a complaint directly to the California Department of Social Services (CDSS).
How does CDSS enforce these rules?22 CCR §87755–87777 / HSC §1569.58
- 1Notice of DeficiencyWritten citation with a correction deadline. Facility must submit a Plan of Correction.
- 2Civil PenaltyStarts at $50/day for non-serious; $150/day for serious deficiencies — immediately, with no grace period. Repeats escalate to $150 first day + $50/day, then $1,000 first day + $100/day.
- 3Suspension of AdmissionsFacility cannot accept new residents until violations are corrected.
- 4Temporary Suspension or RevocationEmergency suspension for imminent danger; full revocation after administrative hearing.
- 5Exclusion OrderAdministrator and operator can be barred from all CDSS-licensed facilities — not just this one.
See how these rules have been applied to this specific facility:
View state inspection record and citationsState records
California Dept. of Social Services · Community Care Licensing- License number
- 415600789
- License type
- RESIDENTIAL CARE ELDERLY
- License status
- LICENSED
- License expires
- Not yet indexed
- Licensed beds
- 6
- Operator
- Toyon Care Llc
Inspections & citations
3
reports on file
5
total deficiencies
3
Type A (actual harm)
InspectionApril 15, 2026Type A1 deficiency
Plain-language summary
A routine annual inspection was conducted on April 15, 2026, and the facility was found to be clean and well-maintained with proper temperature, lighting, and furnishings in all resident rooms and common areas. One deficiency was cited: sharps were stored in an unlocked, accessible location where residents could reach them, while chemicals were properly locked away. The facility has been notified of this finding and must correct it to avoid penalties.
View full inspector notes
On April 15, 2026, Licensing Program Analyst(LPA) Murial Han conducted an unannounced annual inspection. LPA was greeted by caregivers, Val Quiros and Margaret Chan and LPA explained the purpose of the visit. LPA toured facility and grounds. No accessible bodies of water or fire safety hazards observed. LPA toured inside and outside including all of resident rooms, common areas, and kitchen area. The indoor and outdoor passageways were free of obstruction. Comfortable temperature is maintained and lighting is sufficient for comfort. LPA observed 6 resident rooms with all private rooms. Rooms were spacious and included all required furnishings. Bathrooms were observed to be clean; equipped with paper towels, soap, and grab bars. Hot water temperature in the kitchen, and bathroom was measured at 107- 118 degrees F. 2 days for perishables and & 7 days non-perishable were observed to be present. LPA observed chemicals were locked and inaccessible to residents in care; LPA observed sharps were unlocked and accessible to residents in care. Facility is equipped with smoke detectors and carbon monoxide detectors. Fire drill records were reviewed. A review of (6) resident files was conducted and noted on the LIC 858. A review of (2) staff files was conducted and noted on the LIC 859. Based on observation, deficiency is cited under California Code of Regulations, Title, 22 cited on the LIC 809D. Failure to correct the deficiencies may result in civil penalties. This report is reviewed and discussed caregivers. A copy is provided with the appeal rights.
Regulation
(a) Except as specified in subsection (b), the licensee shall ensure that disinfectants, cleaning solutions, poisonous substances, knives, matches, tools, sharp objects, and other similar items which could pose a danger to residents are in locked storage and are not left unattended if outside the locked storage.
Inspector finding
Based on [(observation) (interview) (record review)], the licensee did not comply with the section cited above as during the tour of the facility, LPA observed sharps were not locked and accessible to residents in care which poses an immediate health, safety or personal rights risk to persons in care. POC Due Date: 04/16/2026 Plan of Correction 1 2 3 4 The administrator will develop a plan of correction to ensure the sharps are locked at all times and provide a copy of the plan of correction t…
InspectionApril 8, 2025Type A4 deficiencies
Plain-language summary
A routine unannounced inspection was conducted on April 8, 2025, and found that the facility lacked a permit for construction of a caregiver living space on the grounds, and one bathroom was not being kept clean—it had a strong urine odor and dirty toilet and floor, while two other bathrooms met standards. The facility has adequate fire safety equipment, resident rooms are spacious and well-furnished, and most areas are properly maintained, but the unpermitted construction and bathroom cleanliness issue were cited as violations requiring correction.
View full inspector notes
On April 8, 2025 Licensing Program Analyst(LPA) Murial Han conducted an unannounced annual inspection. LPA was greeted by caregivers, Val Quiros and Lai Chun Chan. LPA explained the purpose of the visit. Caregiver Val Quiros called and informed the administrator of today's inspection. LPA toured facility and grounds. No accessible bodies of water or fire safety hazards observed. LPA toured inside and outside including all of resident rooms, common areas, and kitchen area. The indoor and outdoor passageways were free of obstruction. Comfortable temperature is maintained and lighting is sufficient for comfort. During the tour of the backyard, LPA observed a shed that was not on the facility sketch and in the shed, there was a bed, a table, and other personal items. LPA also observed construction in progress next to the Shed. According to the administrator, the shed is currently being used as a livable space for one of the caregivers and they are building a bathroom next to the shed. The administrator stated that the facility did not obtain a permit for the construction. LPA observed 6 resident rooms with all private rooms. Rooms were spacious and included all required furnishings. Bathrooms #1 and #2 were observed to be clean; equipped with paper towels, soap, grab bars, and non-skid mats. However, bathroom #3 had a strong urine odor, the toilet and the floor were dirty. Hot water temperature in the kitchen, and bathroom was measured at 108- 111 degrees F. 2 days for perishables and & 7 days non-perishable were observed to be present. 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 Facility is equipped with smoke detectors and carbon monoxide detectors. Fire drill records were reviewed. A review of (5) resident files was conducted and noted on the LIC 858. A review of (2) staff files was conducted and noted on the LIC 859. Based on observation, deficiency is cited under California Code of Regulations, Title, 22 cited on the LIC 809D. Failure to correct the deficiencies may result in civil penalties. This report is reviewed and discussed caregiver, Val Quiros. A copy is provided with the appeal rights.
Regulation
(a) Prior to construction or alterations, all facilities shall obtain a building permit.
Inspector finding
Based on [(observation) (interview) (record review)], the licensee did not comply with the section cited above as LPA observed construction in the backyard, and there is a shed next to the construction that was not identified on the facility sketch which poses an immediate health, safety or personal rights risk to persons in care. POC Due Date: 04/09/2025 Plan of Correction 1 2 3 4 The administrator will develop a plan of correction to ensure compliance. The administrator will revise the facil…
Regulation
(a) Except as specified in subsection (b), the licensee shall ensure that disinfectants, cleaning solutions, poisonous substances, knives, matches, tools, sharp objects, and other similar items which could pose a danger to residents are in locked storage and are not left unattended if outside the locked storage.
Inspector finding
Based on [(observation) (interview) (record review)], the licensee did not comply with the section cited above as LPA observed sharps in the kitchen not locked and accessible to residents in care which poses an immediate health, safety or personal rights risk to persons in care. POC Due Date: 04/09/2025 Plan of Correction 1 2 3 4 The administrator will develop a plan to ensure compliance and will provide photo(s) to proof all sharps are locked and inaccessible to residents in care. The adminis…
Regulation
(a) The facility shall be clean, safe, sanitary and in good repair at all times. Maintenance shall include provision of maintenance services and procedures for the safety and well-being of residents, employees and visitors.
Inspector finding
Based on [(observation) (interview) (record review)], the licensee did not comply with the section cited above as LPA observed bathroom #3 by the kitchen had a strong odor smell, the toilet and the floor surface were dirty which poses/posed a potential health, safety or personal rights risk to persons in care. POC Due Date: 04/15/2025 Plan of Correction 1 2 3 4 The administrator will develop a plan to ensure bathroom #3 is clean and will provide a copy of the plan of correction to CCL by 4/15/…
Inspector finding
87307 Personal Accommodations and Services.(a) Living accommodations and grounds shall be related to the facility's function. The facility shall be large enough to provide comfortable living accommodations and privacy for the residents, staff, and others who may reside in the facility. Deficient Practice Statement 1 2 3 4 Based on [(observation) (interview) (record review)], the licensee did not comply with the section cited above as LPA observed caregiver resides in a shed in the backyard whi…
InspectionApril 4, 2024No deficiencies
Inspector: Murial Han
Plain-language summary
During a routine unannounced inspection on April 4, 2024, inspectors found the facility to be clean and well-maintained, with proper safety equipment, adequate staffing, and appropriate food storage practices. All resident rooms had required furnishings and bathrooms were equipped with necessary safety features like grab bars and non-skid mats. No violations were found.
View full inspector notes
On April 4, 2024 Licensing Program Analyst(LPA) Murial Han conducted an unannounced annual inspection. LPA was greeted by caregivers, Val Quiros and Lai Chun Chan. LPA explained the purpose of the visit. Caregiver Val Quiros called and informed the administrator of today's inspection. LPA toured facility and grounds. No accessible bodies of water or fire safety hazards observed. LPA toured inside and outside including all of resident rooms, common areas, and kitchen area. The indoor and outdoor passageways were free of obstruction. Comfortable temperature is maintained and lighting is sufficient for comfort. LPA observed 6 resident rooms (5 private and 1 shared rooms). Rooms were spacious and included all required furnishings. Bathrooms were observed to be clean; equipped with paper towels, soap, grab bars, and non-skid mats. Hot water temperature in the kitchen, and bathroom was measured at 108- 111 degrees F. 2 days for perishables and & 7 days non-perishable were observed to be present. Facility is equipped with smoke detectors and carbon monoxide detectors. Fire drill records were reviewed. LPA reviewed 3 resident records and 3 staff files. The administrator certification expired and all the documents were sent for renewal in December 2023. LPA obtained a copy of the co-administrator certification, Solomon Li. During today's inspection, there were 6 residents and 3 staff present. No deficiency cited today. This report is reviewed and discussed caregiver, Val Quiros. A copy is provided.
Federal summary
CMS Care CompareNot a CMS-certified facility
California RCFEs (residential care facilities for the elderly) are licensed by the state, not by CMS. CMS data only applies to skilled nursing facilities or to CCRCs that operate a licensed SNF wing.
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