StarlynnCare

California · Burlingame

Burlingame Senior Home

RCFE

A Residential Care Facility for the Elderly (RCFE) is a non-medical residential care home licensed by California CDSS under Health & Safety Code §1560. Residents receive assistance with daily living activities such as bathing, dressing, meals, and medication management in a home-like setting. RCFEs are not hospitals or skilled nursing facilities — they do not provide round-the-clock medical care.

1237 Balboa Avenue · Burlingame, 94010

Quick facts

Licensed beds6
Memory careNot listed
Last inspectionJun 2025
Last citationJun 2025
Operated byBay Area Residential Care, Inc.
Map showing location of Burlingame Senior Home

Quality snapshot

Updated April 25, 2026

Compared to 214 California RCFE facilities of similar size, over the last 36 months.

Source: California Department of Social Services, Community Care Licensing Division. View raw inspection records →

Quality grade· click to show how this was calculated

Severity
14th

Weighted citations per bed

Repeats
100th

Repeat deficiencies as share of total

Frequency
0th

Deficiencies per inspection

Tick mark at 50% = peer median · higher percentile = better facility

Burlingame Senior Home scores D. Better than 38% of comparable California RESIDENTIAL CARE ELDERLY facilities. Severity: bottom 14%. Repeats: top 0%. Frequency: bottom 0%.

Each metric is converted to a 0–100 percentile within the peer set (higher = better). The composite grade averages all four. Peer set: CA / rcfe_general / small beds (214 facilities).

Citation severity over time

↓ improving

Weighted severity score per month · 24 months

May 24peer medianApr 26

Weighted score (24mo)

62

Last citation

Jun 25

Finding distribution

9 total · 36 months

Scope × Severity (CMS A–L)

IsolatedPatternWidespreadJKLG5HID4EFABCSev 4 · IJSev 3Sev 2Sev 1

View inspections & citations

The rules that apply to this facility

California Title 22 requirements for this facility, with the specific regulation and a suggested question for each.

What training are all staff required to complete?22 CCR §87411

All direct-care staff must complete:

  • 10 hours initial training within the first four weeks of employment.
  • 4 hours annual in-service every year thereafter.
  • Administrator certificate from a CDSS-approved program — 80 hours for first-time, 40 hours renewal every 2 years.

Ask on tour: Ask when the last staff training was completed and how it's tracked.

How many staff must be on duty overnight?22 CCR §87415

Based on 6 licensed beds:

One qualified staff member must be on call and physically on premises at all times overnight.

Violation pattern to watch for:A facility that documents a staff member as "on call" but with that person physically off-site — when the law requires on-premises presence — is in violation of this section.

Ask on tour: Ask the facility to walk you through their overnight staffing plan and confirm whether on-call staff are on premises or off-site.

What health conditions can this facility legally accept or refuse?22 CCR §87612–87615

Restricted — allowed with physician order + care plan

  • Supplemental oxygen
  • Insulin and injectable medications
  • Indwelling or intermittent catheters
  • Colostomy / ileostomy
  • Stage 1 and Stage 2 pressure injuries
  • Wound care (non-complex)
  • Incontinence
  • Contractures

Prohibited — facility must refuse or discharge

  • Stage 3 or Stage 4 pressure injuries
  • Feeding tubes (PEG, NG, or J-tube)
  • Tracheostomies
  • Active MRSA or communicable infections requiring isolation
  • 24-hour skilled nursing needs
  • Total ADL dependence with inability to communicate needs

A hospice waiver (HSC §1569.73) can allow continued care for residents on hospice who would otherwise fall into a prohibited category.

Ask on tour: Ask whether your loved one's specific care needs are restricted or prohibited, and what the facility's process is if needs change after admission.

What must this facility report to the state — and how fast?22 CCR §87211 / WIC §15630
  • ImmediateElopement, fire, epidemic outbreak, or poisoningImmediately
  • 2 hoursAbuse with serious bodily injury2-hour phone report + 2-hour written report — to the California Department of Social Services (CDSS), Adult Protective Services, and law enforcement
  • 24 hrsAbuse without serious bodily injuryWithin 24 hours
  • Next dayDeath of a residentPhone by next working day; written within 7 days
  • Next dayInjury requiring medical treatment beyond first aidPhone by next working day; written within 7 days
  • WrittenBankruptcy, foreclosure, eviction, or utility shutoff noticeWritten notice to CDSS and residents — $100/day penalty (max $2,000) for failure

Your enforcement lever:Incidents that aren't reported on time are themselves a separate violation. If you believe a reportable event wasn't filed, you can submit a complaint directly to the California Department of Social Services (CDSS).

How does CDSS enforce these rules?22 CCR §87755–87777 / HSC §1569.58
  1. 1Notice of DeficiencyWritten citation with a correction deadline. Facility must submit a Plan of Correction.
  2. 2Civil PenaltyStarts at $50/day for non-serious; $150/day for serious deficiencies — immediately, with no grace period. Repeats escalate to $150 first day + $50/day, then $1,000 first day + $100/day.
  3. 3Suspension of AdmissionsFacility cannot accept new residents until violations are corrected.
  4. 4Temporary Suspension or RevocationEmergency suspension for imminent danger; full revocation after administrative hearing.
  5. 5Exclusion OrderAdministrator and operator can be barred from all CDSS-licensed facilities — not just this one.

See how these rules have been applied to this specific facility:

View state inspection record and citations

State records

California Dept. of Social Services · Community Care Licensing
License number
415600089
License type
RESIDENTIAL CARE ELDERLY
License status
LICENSED
License expires
Not yet indexed
Licensed beds
6
Operator
Bay Area Residential Care, Inc.

Inspections & citations

4

reports on file

13

total deficiencies

6

Type A (actual harm)

InspectionJune 5, 2025Type A
8 deficiencies

Plain-language summary

During a routine unannounced inspection on June 5, 2025, the facility was found to have clean bathrooms, adequate food and supplies, working safety equipment, and secured medication storage. The facility was cited for two violations: staff criminal background records that were not properly transferred and failure to correct a deficiency from a previous 2024 inspection, resulting in a $300 civil penalty. The facility's living spaces, bedrooms, bathrooms, and outdoor areas met inspection standards.

View full inspector notes

On June 5, 2025 Licensing Program Analyst (LPA) Murial Han conducted an unannounced annual inspection. LPA met with caregivers, Helen Soriano and Jesusa Madueno and LPA explained the purpose of the visit. The administrator, Fereshteh Ehsanipour arrived shortly thereafter and assisted with the rest of the inspection. LPA toured the facility inside out and inspected the living room, dining area, kitchen, bedrooms, bathrooms, and backyard. The indoor and outdoor passageways were free of obstruction. The facility has 4 resident rooms (2 shared and 2 private rooms) with bathrooms and 1 staff room. Furniture and furnishings were observed to be sufficient. Food supplies were sufficient of 2- days perishables and 7- days of non-perishables. Toilet, hand washing and bathing areas were observed clean and in operating condition. shower was observed equipped with non-skid mats and grab bars. Comfortable temperature is maintained and lighting is sufficient for comfort. Bed sheets, linens, and towels were observed to be sufficient and able to meet the needs of the residents at this time. Central storage for medications, sharps and chemicals were observed to be locked and inaccessible to residents in care. Hot water temperature in the kitchen and bathroom were measured at 106-121 degrees Fahrenheit. Fire extinguishers were checked. 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 A review of (4) resident files was conducted and noted on the LIC 858. A review of (1) staff files was conducted and noted on the LIC 859. During today's visit, civil penalty in the amount of $300 is being assessed ($200 for S1 and S2's criminal records were not transferred and $100 for Failure to Correct a deficiency that was issued in 2024). Based on observation, deficiency is cited under California Code of Regulations, Title, 22 cited on the LIC 809D. Failure to correct the deficiencies may result in additional civil penalties. This report is reviewed and discussed with administrator. A copy of this report and the appeal rights were provided.

Type ACCR §87355(e)(3)

Regulation

(e) All individuals subject to a criminal record review pursuant to Health and Safety Code Section 1569.17(b) shall prior to working, residing or volunteering in a licensed facility: (3) Request a transfer of a criminal record clearance as specified in Section 87355(c) or

Inspector finding

Based on [(observation) (interview) (record review)], the licensee did not comply with the section cited above as LPA observed S1 and S2 did not complete the transfer criminal record clearance which poses an immediate health, safety or personal rights risk to persons in care. POC Due Date: 06/06/2025 Plan of Correction 1 2 3 4 The administrator/licensee will develop a plan to ensure compliance and complete the criminal record clearance process for both staff members by 6/6/2025. The administr…

Type ACCR §87458(c)(1)(A)

Regulation

(c) The medical assessment shall include, but not be limited to: (1) A physical examination of the resident indicating the licensed medical professional's diagnosis or diagnoses and results of an examination for all of the following: (A) Communicable tuberculosis.

Inspector finding

Based on [(observation) (interview) (record review)], the licensee did not comply with the section cited above as LPA observed resident #4 (R4)'s TB a status for Tuberculosis was blank on the Medical Assessment and the administrator/licensee was not able to provide documentation that it was completed which poses an immediate health, safety or personal rights risk to persons in care. POC Due Date: 06/06/2025 Plan of Correction 1 2 3 4 The administrator/Licensee will develop a plan to ensure co…

Type A

Regulation

(c) A facility shall conduct a drill at least quarterly for each shift. The type of emergency covered in a drill shall vary from quarter to quarter, taking into account different emergency scenarios. An actual evacuation of residents is not required during a drill. While a facility may provide an opportunity for residents to participate in a drill,…

Inspector finding

Based on [(observation) (interview) (record review)], the licensee did not comply with the section cited above as the administrator was not able to provide documentation to proof that emergency drills were conducted after Jan 2024 which poses an immediate health, safety or personal rights risk to persons in care. POC Due Date: 06/06/2025 Plan of Correction 1 2 3 4 The administrator/licensee will develop a plan to ensure emergency drills are completed accordingly and will provide a copy of the …

Type ACCR §87608(a)(3)

Regulation

(a) Based on the individual's preadmission appraisal, and subsequent changes to that appraisal, the facility shall provide assistance and care for the resident in those activities of daily living which the resident is unable to do for himself/herself. Postural supports may be used under the following conditions: (3) A written order from a physicia…

Inspector finding

Based on [(observation) (interview) (record review)], the licensee did not comply with the section cited above as resident #1 (R1) has bed rails and the facility was not able to provide a written order by the physician which poses an immediate health, safety or personal rights risk to persons in care. POC Due Date: 06/06/2025 Plan of Correction 1 2 3 4 The administrator/licensee will develop a plan to ensure compliance and the plan shall indicate when a written order will be obtained and submi…

Type ACCR §87618(b)(3)(B)

Regulation

(3) Ensuring that the use of oxygen equipment meets the following requirements: (B) “No Smoking-Oxygen in Use” signs shall be posted in the appropriate areas.

Inspector finding

Based on [(observation) (interview) (record review)], the licensee did not comply with the section cited above as LPA observed R1 and R4 are on oxygen and LPA did not observed any "No Smoking - Oxygen" posted which poses an immediate health, safety or personal rights risk to persons in care. POC Due Date: 06/06/2025 Plan of Correction 1 2 3 4 The administrator/licensee will develop a plan to ensure compliance and will provide a copy of the plan and photo of the sign(s) to CCL by 6/6/2025.

Type BCCR §87412(g)

Regulation

(g) All personnel records shall be maintained at the facility.

Inspector finding

Based on [(observation) (interview) (record review)], the licensee did not comply with the section cited above as LPA observed S2's personnel file was not maintained at the facility and the administrator/licensee stated that it was at the sister facility which poses/posed a potential health, safety or personal rights risk to persons in care. POC Due Date: 06/12/2025 Plan of Correction 1 2 3 4 The administrator/licensee will develop a plan to ensure compliance and will provide a copy of the pla…

Type BCCR §87463(a)

Regulation

(a) The pre-admission appraisal, as specified in Section 87457, Pre-Admission Appraisal, shall be updated, in writing as frequently as necessary or once every 12 months, whichever occurs first, to note significant changes in condition, as defined in Section 87101, Definitions, and to keep the appraisal accurate. For the purposes of this section, th…

Inspector finding

Based on [(observation) (interview) (record review)], the licensee did not comply with the section cited above as LPA observed R2 did not have a current reappraisal which poses/posed a potential health, safety or personal rights risk to persons in care. POC Due Date: 06/12/2025 Plan of Correction 1 2 3 4 The administrator/licensee will develop a plan to ensure compliance and will provide a copy of the plan to CCL by 6/12/2025.

Type BCCR §87618(b)(3)(A)

Regulation

(3) Ensuring that the use of oxygen equipment meets the following requirements: (A) A report shall be made in writing to the local fire jurisdiction that oxygen is in use at the facility.

Inspector finding

Based on [(observation) (interview) (record review)], the licensee did not comply with the section cited above as LPA observed R1 and R4 are on Oxygen and the facility was not able to provide proof that the local fire jurisdiction was notified which poses/posed a potential health, safety or personal rights risk to persons in care. POC Due Date: 06/12/2025 Plan of Correction 1 2 3 4 The administrator/Licensee will develop a plan to ensure compliance and the plan shall indicate the date that thi…

ComplaintMay 16, 2024Type B
1 deficiency

Inspector: Murial Han

Plain-language summary

An unannounced annual inspection took place on May 16, 2024, and found the facility to be generally clean and well-maintained, with proper food storage, working bathrooms, and secure medication storage. Three of five residents had half bedrails in their beds without a doctor's order, which was cited as a violation. The facility was also asked to submit additional documentation by May 20, 2024.

View full inspector notes

On May 16, 2024 Licensing Program Analyst (LPA) Murial Han conducted an unannounced annual inspection. LPA met with caregiver, Shakhnoza and explained the purpose of the visit. The administrator, Fereshteh Ehsanipour arrived shortly thereafter and assisted with the rest of the inspection. LPA toured the facility inside out and inspected the living room, dining area, kitchen, bedrooms, bathrooms, and backyard. The indoor and outdoor passageways were free of obstruction. The facility has 4 resident rooms (2 shared and 2 private rooms) with bathrooms and 1 staff room. Furniture and furnishings were observed to be sufficient. Food supplies were sufficient of 2- days perishables and 7- days of non-perishables. Toilet, hand washing and bathing areas were observed clean and in operating condition. shower was observed equipped with non-skid mats and grab bars. Comfortable temperature is maintained and lighting is sufficient for comfort. Bed sheets, linens, and towels were observed to be sufficient and able to meet the needs of the residents at this time. Central storage for medications, sharps and chemicals were observed to be locked and inaccessible to residents in care. During the inspection of the resident rooms, LPA observed 3 out of 5 residents have half bedrails for postural support without a physician's order. Hot water temperature in the kitchen and bathroom were measured at 106-113 degrees Fahrenheit. Fire extinguishers were checked. 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 A review of (5) resident files was conducted and noted on the LIC 858. A review of (2) staff files was conducted and noted on the LIC 859. The following documents were requested submitted to CCL by 5/20/24: - control of property and LIC500, Based on observation, deficiency is cited under California Code of Regulations, Title, 22 cited on the LIC 809D. Failure to correct the deficiencies may result in civil penalties. . This report is reviewed and discussed with administrator. A copy of this report and the appeal rights were provided.

Type BCCR §87608(a)(3)

Inspector finding

87608 Postural Supports Deficient Practice Statement 1 2 3 4 Based on observation, interview and record review the licensee did not comply with the section cited above as 3 out of 5 resident has half bedrails without a physician's order which poses/posed a potential health, safety or personal rights risk to persons in care. POC Due Date: 05/22/2024 Plan of Correction 1 2 3 4 The administrator/licensee will develop a plan to ensure there is a physician's order for half bedrails for all the res…

InspectionAugust 2, 2022Type A
3 deficiencies

Inspector: Murial Han

Plain-language summary

During a follow-up visit on August 2, 2022, inspectors investigated a complaint about staff leaving residents unattended and not providing walkers; while the unattended allegation was unsubstantiated, they found that a staff member was sleeping on a couch in a resident's living area, and that a resident's bed had multiple restraining devices (quarter rails, a metal device, and a dresser) placed without a doctor's order to prevent falls. The facility was cited for not providing comfortable living conditions and privacy, and for using movement-restricting devices without medical authorization.

View full inspector notes

On 8/2/2022, Licensing Program Analysts (LPAs) Murial Han conducted an unannounced case management visit to deliver the findings in reference to complaint # 14-AS-20220609140245. LPA met with the administrator and explained the purpose of the visit. During the course of the investigation, the allegation of staff leave residents unattended for extended period of time was deemed to be unsubstantiated. However, Staff #2 reported sleeping on the couch in the resident's living. Based on the complaint investigation, the facility did not ensure to provide a comfortable living accommodations and privacy for residents and staff. This deficiency will be cited on LIC809D. During the course of the investigation, the allegation of staff did not provide residents with walker was deemed unfounded. However, LPA observed resident #1 (R1)'s bed has two quarter bed rails installed by head of the bed and R1 reported facility staff placed another removable metal device by the foot of the bed and a dresser in middle space between the head and the foot of the bed. Facility staff acknowledged the above devices were placed next to R1's bed and reported the intent was to prevent R1 from falling out of the bed. According to the documents provided, there was no physician's order for any of the devices used above and administrator acknowledged that R1 used the quarter bed rails for reposition while in bed. However, there was no physician's order. 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 Based on the complaint investigation, the facility did not obtain a physician's order and/or documentation for using the devices mentioned above and these devices were restricting R1's movement. Deficient is cited under California Code of Regulations, Title, 22 cited on the LIC 809D. Failure to correct the deficiencies may result in civil penalties. Report was discussed with the administrator. A copy of this report and the Appeal Rights are provided.

Type ACCR §87608(a)(1)

Regulation

87608- Postural Support..(a) Based on the individual's preadmission appraisal,..(1) Postural supports shall be.. to improve a resident's mobility and independent functioning..but not limited to, preventing a resident from falling out of bed, a chair, etc.

Inspector finding

This requirement is not met as evidenced by the facilty places devices next to resident #1's bed without a phsyician's order and staff reported the intent was to prevent resident #1 from falling out of bed which posed an immediate health risk to residents in care.

Type BCCR §87608(a)(3)

Regulation

87608 Postural Supports..(a) Based on the individual's preadmission appraisal,.(3)A written order from a physician indicating the need for the postural support shall be maintained in the resident’s record

Inspector finding

This requirement is not met as evidenced by the facility did not obtain a written order from the physician for resident #1's quarter bed rails which poses a potential health risk to residents in care.

Type BCCR §87307(a)

Regulation

87307 Personal Accommodations and Services..(a)Living accommodations and grounds..The facility shall be large enough to provide comfortable living accommodations and privacy for the residents, staff, ....

Inspector finding

This requirement is not met as evidence by Staff #2 reported sleeping in the resident's living room at night which poses a potential health risk to residents in care.

InspectionJune 25, 2021Type B
1 deficiency

Inspector: Jaime Vado

Plain-language summary

During a routine inspection on June 25, 2021, inspectors found the facility's physical environment, infection control practices, medication storage, and safety equipment to be appropriate. The inspector was unable to review some staff files because the storage area was locked and the staff member present could not open it. The facility was asked to submit updated administrative and personnel documentation by June 29, 2021, and one regulatory deficiency was cited.

View full inspector notes

On 06/25/2021, Licensing Program Analyst (LPA) Jaime Vado toured facility's building and grounds. LPA met with caregiver Amelia Dayag and explained purpose of today's inspection. No accessible bodies of water or fire safety hazards observed. Infection control practices are reviewed: entry procedures, staff training and policies, resident monitoring, containment strategies, environmental preparation and cleaning. PPE supply is observed as in place. Medications, toxins and sharps are stored appropriately and inaccessible to clients. Facility ambient temperature is measured at 75F, and lighting is sufficient for residents and staff safety. Toilet and bathing facilities are equipped with grab bars and non-skid flooring material. Liquid soap is available. First-aid kit is inspected and complete. A Disaster and Mass Casualty Plan is located within staff files. There are 3 residents present and 1 staff. Criminal record clearances or exemptions for facility staff or other individuals who have client contact have been reviewed. LPA is unable to review staff files due to the administrator locking the storage area. Staff person is unable to open at the time of this inspection for LPA review. The following updated forms are requested to be submitted to CCLD by 06/29/2021 : • Administrator Certificate • LIC 308 Designation of Administrative Responsibility • LIC 309 Administrative Organization • LIC 500 Personnel Report • LIC 610E Emergency Disaster Plan • Updated lease agreement or control of property information Deficiency of the RCFE California Code of Regulations, Title 22, Division 6, Chapter 8 is observed and cited on a following page. Report is reviewed with Amy

Type BCCR §87412(f)

Regulation

Personnel Records - All personnel records shall be available to the licensing agency to inspect, audit, and copy upon demand during normal business hours.

Inspector finding

Based on observation, the licensee did not comply with the section cited above. During inspection LPA was unable to reveiw administrator and staff records due to them being locked in a storage drawer within staff room. Staff did not have the key to open the drawers.

Federal summary

CMS Care Compare

Not a CMS-certified facility

California RCFEs (residential care facilities for the elderly) are licensed by the state, not by CMS. CMS data only applies to skilled nursing facilities or to CCRCs that operate a licensed SNF wing.

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