StarlynnCare

California · Burlingame

Am Residential Care Home

RCFE

A Residential Care Facility for the Elderly (RCFE) is a non-medical residential care home licensed by California CDSS under Health & Safety Code §1560. Residents receive assistance with daily living activities such as bathing, dressing, meals, and medication management in a home-like setting. RCFEs are not hospitals or skilled nursing facilities — they do not provide round-the-clock medical care.

1000 Balboa Avenue · Burlingame, 94010

Quick facts

Licensed beds6
Memory careNot listed
Last inspectionJan 2026
Last citationJan 2026
Operated byHeritage Residential Care, Inc.; Almacare Inc
Map showing location of Am Residential Care Home

Quality snapshot

Updated April 25, 2026

Compared to 214 California RCFE facilities of similar size, over the last 36 months.

Source: California Department of Social Services, Community Care Licensing Division. View raw inspection records →

Quality grade· click to show how this was calculated

Severity
10th

Weighted citations per bed

Repeats
100th

Repeat deficiencies as share of total

Frequency
31th

Deficiencies per inspection

Tick mark at 50% = peer median · higher percentile = better facility

Am Residential Care Home scores C−. Better than 47% of comparable California RESIDENTIAL CARE ELDERLY facilities. Severity: bottom 10%. Repeats: top 0%. Frequency: 31th percentile.

Each metric is converted to a 0–100 percentile within the peer set (higher = better). The composite grade averages all four. Peer set: CA / rcfe_general / small beds (214 facilities).

Citation severity over time

↑ worsening

Weighted severity score per month · 24 months

May 24peer medianApr 26

Weighted score (24mo)

73

Last citation

Jan 26

Finding distribution

8 total · 36 months

Scope × Severity (CMS A–L)

IsolatedPatternWidespreadJKLG7HID1EFABCSev 4 · IJSev 3Sev 2Sev 1

View inspections & citations

The rules that apply to this facility

California Title 22 requirements for this facility, with the specific regulation and a suggested question for each.

What training are all staff required to complete?22 CCR §87411

All direct-care staff must complete:

  • 10 hours initial training within the first four weeks of employment.
  • 4 hours annual in-service every year thereafter.
  • Administrator certificate from a CDSS-approved program — 80 hours for first-time, 40 hours renewal every 2 years.

Ask on tour: Ask when the last staff training was completed and how it's tracked.

How many staff must be on duty overnight?22 CCR §87415

Based on 6 licensed beds:

One qualified staff member must be on call and physically on premises at all times overnight.

Violation pattern to watch for:A facility that documents a staff member as "on call" but with that person physically off-site — when the law requires on-premises presence — is in violation of this section.

Ask on tour: Ask the facility to walk you through their overnight staffing plan and confirm whether on-call staff are on premises or off-site.

What health conditions can this facility legally accept or refuse?22 CCR §87612–87615

Restricted — allowed with physician order + care plan

  • Supplemental oxygen
  • Insulin and injectable medications
  • Indwelling or intermittent catheters
  • Colostomy / ileostomy
  • Stage 1 and Stage 2 pressure injuries
  • Wound care (non-complex)
  • Incontinence
  • Contractures

Prohibited — facility must refuse or discharge

  • Stage 3 or Stage 4 pressure injuries
  • Feeding tubes (PEG, NG, or J-tube)
  • Tracheostomies
  • Active MRSA or communicable infections requiring isolation
  • 24-hour skilled nursing needs
  • Total ADL dependence with inability to communicate needs

A hospice waiver (HSC §1569.73) can allow continued care for residents on hospice who would otherwise fall into a prohibited category.

Ask on tour: Ask whether your loved one's specific care needs are restricted or prohibited, and what the facility's process is if needs change after admission.

What must this facility report to the state — and how fast?22 CCR §87211 / WIC §15630
  • ImmediateElopement, fire, epidemic outbreak, or poisoningImmediately
  • 2 hoursAbuse with serious bodily injury2-hour phone report + 2-hour written report — to the California Department of Social Services (CDSS), Adult Protective Services, and law enforcement
  • 24 hrsAbuse without serious bodily injuryWithin 24 hours
  • Next dayDeath of a residentPhone by next working day; written within 7 days
  • Next dayInjury requiring medical treatment beyond first aidPhone by next working day; written within 7 days
  • WrittenBankruptcy, foreclosure, eviction, or utility shutoff noticeWritten notice to CDSS and residents — $100/day penalty (max $2,000) for failure

Your enforcement lever:Incidents that aren't reported on time are themselves a separate violation. If you believe a reportable event wasn't filed, you can submit a complaint directly to the California Department of Social Services (CDSS).

How does CDSS enforce these rules?22 CCR §87755–87777 / HSC §1569.58
  1. 1Notice of DeficiencyWritten citation with a correction deadline. Facility must submit a Plan of Correction.
  2. 2Civil PenaltyStarts at $50/day for non-serious; $150/day for serious deficiencies — immediately, with no grace period. Repeats escalate to $150 first day + $50/day, then $1,000 first day + $100/day.
  3. 3Suspension of AdmissionsFacility cannot accept new residents until violations are corrected.
  4. 4Temporary Suspension or RevocationEmergency suspension for imminent danger; full revocation after administrative hearing.
  5. 5Exclusion OrderAdministrator and operator can be barred from all CDSS-licensed facilities — not just this one.

See how these rules have been applied to this specific facility:

View state inspection record and citations

State records

California Dept. of Social Services · Community Care Licensing
License number
415600693
License type
RESIDENTIAL CARE ELDERLY
License status
LICENSED
License expires
Not yet indexed
Licensed beds
6
Operator
Heritage Residential Care, Inc.; Almacare Inc

Inspections & citations

4

reports on file

8

total deficiencies

7

Type A (actual harm)

Other visitJanuary 6, 2026Type A
1 deficiency

Plain-language summary

On January 6, 2026, inspectors conducted a follow-up visit to verify corrections to previous violations and found that sharps and medications were properly stored and secured. However, one resident was found to have a medication without a physician's order—the same issue that had been noted during a case management visit in December 2025—and the facility was assessed a $250 civil penalty for failing to correct this repeat violation.

View full inspector notes

On January 6, 2026, Licensing Program Analyst (LPA) Murial Han conducted an unannounced plan of correction visit. Upon entry, LPA met with caregiver, Delilah Nicodemus and house manager, Rosita Padolina. The administrator, Katie Eiseman arrived shortly thereafter and assisted with the visit. During today's visit, LPA observed sharps are locked and inaccessible to residents in care and there were no medications that were transferred from its original container to a weekly organizer. However, LPA observed one of resident #1 (R1)'s medication did not have a physician order and this observation was made during the case management visit on 12/17/2025. A civil penalty of $250 is being assessed today for repeat violation. Based on observation, deficiency is cited under California Code of Regulations, Title, 22 cited on the LIC 809D. Failure to correct the deficiencies may result in additional civil penalties. This report is reviewed and discussed with the administrator. A copy of this report and the appeal rights were provided.

Type ACCR §87465(e)

Regulation

87465 Incidental Medical and Dental Care (e)For every prescription and nonprescription PRN medication..there shall be a signed, dated written order from a physician,..

Inspector finding

This requirement is not met as evidenced by based on observation, record review and interviews, LPA observed one of R1 medications did not have a written physician order which poses an immediately health and safety risk to residents in care.

InspectionDecember 17, 2025Type A
3 deficiencies

Plain-language summary

During a follow-up visit on December 17, 2025, inspectors found that sharp objects were unlocked and accessible to residents, and that medications for several residents lacked written physician orders or were removed from original containers and pre-poured into organizers without proper documentation. The facility was cited for these medication handling and storage violations and given until December 18, 2025 to submit current medication records for three residents.

View full inspector notes

On December 17, 2025, Licensing Program Analyst (LPA) Murial Han conducted a case management visit to follow-up on the pre-licensing inspection findings that were observed for Heritage Manor. LPA met with administrator, Katie Eiseman explained the purpose of today's visit. During the pre-licensing inspection, LPA observed sharps were not locked and accessible to residents in care. During medication review, LPA observed some of resident #1 (R1), resident #3 (R3), and resident #6 (R6)'s medications did not have a written order from the physician. During the medication review, LPA also observed resident #2 (R2), resident #4 (R4), resident #5 (R5), and R6's medications were removed from its original contains and pre- poured into a weekly medication organizer. According to Staff #1 (S1), the medications were prepared for a later shift. LPA requested for a copy of the current medication list/prescription for R1, R3 and R6 to be submitted by 12/18/2025. Based on observation, deficiency is cited under California Code of Regulations, Title, 22 cited on the LIC 809D. Failure to correct the deficiencies may result in civil penalties. This report is reviewed and discussed with the administrator. A copy of this report and the appeal rights were provided.

Type ACCR §87309(a)

Regulation

(a) Except as specified in subsection..the licensee shall ensure that..sharp objects,other similar items which could pose a danger to residents are in locked storage and are not left unattended if outside the locked storage.

Inspector finding

This requirement is not met as evidence by based on observation, and interview, LPA observed sharps were unlocked and accessible to residents in care which poses an immediately health and safety risks to residents in care.

Type ACCR §87465(e)

Regulation

87465 Incidental Medical and Dental Caree)For every prescription and nonprescription PRN medication..there shall be a signed, dated written order from a physician,..

Inspector finding

This requirement is not met as evidenced by based on observation, record review and interviews, LPA observed some of R1, R3, and R6 medications did not have a written physician order which poses an immediately health and safety risk to residents in care.

Type ACCR §87465(h)(5)

Regulation

87465 Incidental Medical and Dental Care (h) The following requirements shall apply to medications which are centrally stored: (5) Each resident's medication shall be stored in its originally received container...

Inspector finding

This requirement is not met based on observation, and interview, LPA observed R2, R4, R5, and R6's medications were transferred to a weekly medication organizer for a later shift which poses an immediate health and safety risks to residents in care.

InspectionOctober 2, 2025Type A
2 deficiencies

Plain-language summary

During a routine unannounced inspection on October 2, 2025, inspectors found the facility clean and well-maintained with proper safety equipment, but identified two issues: sharps (needles and similar items) were stored in an unlocked kitchen drawer where residents could access them, and one staff member's criminal background clearance paperwork was incomplete. The facility was given time to correct these issues.

View full inspector notes

On October 2, 2025, Licensing Program Analyst (LPA) Murial Han conducted an unannounced annual inspection. Upon entrance, LPA was greeted by caregiver Delilah Nicodermus and LPA explained the purpose of the visit. House Manager Rosita Padolina and Administrator, Katie Eiseman arrived shortly thereafter and assisted with the annual inspection. The facility is licensed for a capacity of 6 non-ambulatory residents of which 3 may receive hospice care services. There are 2 residents receiving hospice services at this time. LPA toured the facility inside and outside including the bedrooms (4 private and 1 shared rooms), 1 full- bathroom, kitchen, living room and common areas. Staff rooms are located on the 2nd floor. The facility observed to clean, tidy and in good repair. Bedrooms were equipped with the required furniture for residents to use. Bathroom is equipped with grab bars, and in good condition. Facility temperature is comfortable. Hot water temperatures in the kitchen and bathroom was measured at 105- 110 degrees F. LPA observed 2-day perishables and 7-day non-perishables. LPA observed a pull alarm system, fire extinguisher(s), smoke and carbon monoxide detectors in the facility. Fire extinguishers were last inspected on 8/8/2025. Medication, and disinfectants were observed to be locked and inaccessible to residents. 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 At 10:20AM, during the facility tour with the house manager, LPA observed the sharps that were stored in the kitchen drawer was unlocked. A review of (6) resident files was conducted and noted on the LIC 858. A review of (4) staff files was conducted and noted on the LIC 859 and LPA observed Staff #1 (S1)'s Criminal Record Clearance transfer was incomplete. The administrator will provide a copy of the Liability Insurance to CCL by 10/3/2025. Based on observation, deficiency is cited under California Code of Regulations, Title, 22 cited on the LIC 809D. Failure to correct the deficiencies may result in civil penalties. This report is reviewed and discussed with the administrator and the house manager. A copy is provided and the appeal rights.

Type ACCR §87309(a)

Regulation

(a) Except as specified in subsection (b), the licensee shall ensure that disinfectants, cleaning solutions, poisonous substances, knives, matches, tools, sharp objects, and other similar items which could pose a danger to residents are in locked storage and are not left unattended if outside the locked storage.

Inspector finding

Based on [(observation) (interview) (record review)], the licensee did not comply with the section cited above as LPA observed which poses an immediate health, safety or personal rights risk to persons in care. POC Due Date: 10/03/2025 Plan of Correction 1 2 3 4 The administrator will re-train staff members to ensure sharps are locked at all times. The administrator will provide a copy of the plan of correction to CCL by 10/3/2025 to ensure compliance and the plan shall indicate the date tha…

Type ACCR §87355(e)(3)

Regulation

(e) All individuals subject to a criminal record review pursuant to Health and Safety Code Section 1569.17(b) shall prior to working, residing or volunteering in a licensed facility: (3) Request a transfer of a criminal record clearance as specified in Section 87355(c) or

Inspector finding

Based on [(observation) (interview) (record review)], the licensee did not comply with the section cited above in [count] out of [total count] [(objects) (persons)] [identifiers which poses an immediate health, safety or personal rights risk to persons in care. POC Due Date: 10/03/2025 Plan of Correction 1 2 3 4 The administrator has completed the LIC 9182 - Criminal Background Clearance Transfer Request doing the inspection and will mail it to CCL by 10/2/2025. The administrator will submit a…

InspectionOctober 22, 2024Type A
2 deficiencies

Inspector: Murial Han

Plain-language summary

On October 22, 2024, inspectors conducted an unannounced annual inspection and found the facility clean, well-maintained, and properly equipped with safety features like grab bars, fire extinguishers, and alarm systems. One deficiency was cited: the garage was being used as a staff break room, which is not permitted under state regulations. The administrator was informed of the violation and given information about appeal rights.

View full inspector notes

On 10/22/2024, Licensing Program Analyst (LPA) Murial Han conducted an unannounced annual inspection. Upon entrance, LPA met with caregivers Imelda Silo and Zenaida Tarrazona and LPA explained the purpose of the visit. Caregivers contacted the lead caregiver, Rosita Padolina of LPA's inspection who arrived shortly thereafter as well as the administrator, Katie Eiseman. The facility is licensed for a capacity of 6 non-ambulatory residents of which 3 may receive hospice care services. There are 3 residents receiving hospice services at this time. LPA toured the facility inside and outside including the bedrooms (4 private and 1 shared rooms), 2 full- bathrooms, kitchen, living room and common areas. The facility observed to clean, tidy and in good repair. Bedrooms were equipped with the required furniture for residents to use. Bathrooms are equipped with grab bars, and in good condition. Facility temperature is comfortable. Hot water temperatures in the kitchen and bathroom was measured at 105- 110 degrees F. LPA observed 2-day perishables and 7-day non-perishables. LPA observed a pull alarm system, fire extinguisher(s), smoke and carbon monoxide detectors in the facility. Fire extinguishers were last inspected on 8/8/2024. Central stored medication, toxins and sharps objects were observed to be locked and inaccessible to residents. A review of (6) resident files was conducted and noted on the LIC 858. A review of (3) staff files was conducted and noted on the LIC 859 During the tour of the facility, LPA observed a table, folding chairs and personal belongings in the garage and according to staff, the garage is being used as staff breakroom. Based on observation, deficiency is cited under California Code of Regulations, Title, 22 cited on the LIC 809D. Failure to correct the deficiencies may result in civil penalties. This report is reviewed and discussed with the administrator. A copy is provided and the appeal rights.

Type ACCR §87608(a)(3)

Regulation

87608 Postural Supports

Inspector finding

Based on [(observation) (interview) (record review)], the licensee did not comply with the section cited above as LPA observed 5 out of 6 residents have bedrails by the head of the bed with a physician's order which poses an immediate health, safety or personal rights risk to persons in care. POC Due Date: 10/23/2024 Plan of Correction 1 2 3 4 The administrator will develop a plan to ensure compliance and on the plan, it shall indicate the date that a physician's order will be obtained for the…

Type BCCR §87307(a)

Regulation

87307 Personal Accommodations and Services

Inspector finding

LPA observed a table, folding chairs and personal belonings in the garage and according to staff, it is being used as a staff breakroom. Deficient Practice Statement 1 2 3 4 Based on [(observation) (interview) (record review)], the licensee did not comply with the section cited above LPA observed a table, folding chairs and personal belongings in the garage and according to staff, it is being used as a staff breakroom. which poses/posed a potential health, safety or personal rights risk to pers…

Federal summary

CMS Care Compare

Not a CMS-certified facility

California RCFEs (residential care facilities for the elderly) are licensed by the state, not by CMS. CMS data only applies to skilled nursing facilities or to CCRCs that operate a licensed SNF wing.

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