Merrill Gardens at Rockridge.

On 01/14/2026 at 01:00 PM, Licensing Program Analysts (LPA) David Doidge arrived unannounced to conduct 1-Year Annual Required inspection. LPA met with General Manager Niare Feaster and explained the purpose of the visit. LPA toured the facility including but not limited to, bedrooms, bathrooms, multiple activity rooms, kitchen, and common area. LPA observe lighting in all rooms are adequate for the comfort and safety of the residents. Hallway temperature was maintained at 72 degrees Fahrenheit. The hot water temperature in a common bathroom was measured at 120 degrees Fahrenheit. There is a minimum of one week supply of nonperishable and 2-day of perishable foods. Centrally stored medications, sharps are locked and inaccessible to residents in care. Smoke detectors and carbon monoxide detectors were in operating condition during visit. Fire extinguisher was last serviced on 11/12/2025 Emergency disaster drills are conducted monthly, with the last one conducted on 12/23/2025. First aid kit was observed to be complete. LPA reviewed five (5) resident records and six (6) staff records, all were complete. No deficiencies observed or cited during this visit. Exit interview conducted and a copy of this report provided

On 11/07/2025 at 01:50 PM, Licensing Program Analyst (LPA) David Doidge arrived unannounced to deliver an Immediate Exclusion letter. LPA met with Garden House Director Eric Brown and explained the purpose of the visit. LPA provided a copy of an exclusion letter to Garden House Director Eric Brown. No deficiencies cited during visit. Exit interview conducted and a copy of this report provided.

Continued from LIC9099 Residents interviewed reported that there are three different chairs to choose from, with most residents reporting that the older chairs are the most comfortable. Some residents interviewed were okay with the newer orange chairs. All residents interviewed reported that the round chairs with green and tan fabric were uncomfortable. Staff in the facility reported that Corporate ordered that new chairs as part of a facility refresh, and that the older chairs are slowly being cycled out as the new ones come in. LPA spoke with Vice President of Operations Manager (VPOM) David Tamo via phone. VPOM informed LPA that although the new chairs have been purchased, the facility is committed to the comfort and safety of residents and will keep a dialogue with residents to ensure their comfort while they dine. LPA spoke with Naire Feaster General Manager (GM) on the phone about the chairs. GM informed LPA that the facility has, for now, held off removing all the older chairs, and will keep some of the old chairs to allow residents to get comfortable with the transition. GM is also committed to the comfort and safety of resident while they dine and will ensure that resident continue to have a choice as to which chair they use, and will ensure that staff make reasonable accommodations to residents while they dine. LPA observed residents during lunch service. All residents have a choice of where they sit, and which chair they use. Staff do not mandate where or when residents sit to dine or which chair a resident must use. Residents are always given a choice of chair to use, and staff make accommodations within reason. If a resident cannot use a particular chair, or finds a particular chair unsafe, staff will and do switch out the chair for a more appropriate one. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did occur, therefore the allegation that the Facility dining room chairs are uncomfortable and unsafe is unsubstantiated. No deficiencies observed during visit.

Although the allegation may have occurred, there is not a preponderance of evidence to support that unqualified staff are administering medication(s) to residents in care. Therefore, the allegation is deemed unsubstantiated . Allegation: Facility staff falsify documents/records- Unsubstantiated During the course of investigation, interviews were conducted with facility staff, and reviewed facility records, including but not limited to staff schedules, medication logs, were reviewed for accuracy and consistency. No discrepancies or evidence of falsified documentation were identified. Records appeared to be properly maintained, accurate, and consistent with information obtained during interviews. Therefore, allegation is Unsubstantiated. Although the allegation may have occurred, there is not a preponderance of evidence to support that facility staff falsified documents or records. Therefore, the allegation is deemed unsubstantiated . Exit interview conducted and a copy of this report provided.

On 12/27/2024 at 09:00 AM, Licensing Program Analysts (LPA) D. Doidge arrived unannounced to conduct 1-Year Annual Required inspection. LPA met with, Interim General Manager Aubrey Goo and explained the purpose of the visit. LPA toured the facility including but not limit to, bedrooms, bathrooms, multiple activity rooms, kitchen, and common area. LPA observe lighting in all rooms are adequate for the comfort and safety of the residents. Hallway temperature was maintained at 72 degrees Fahrenheit. The hot water temperature in a common bathroom was measured at 119 degrees Fahrenheit. There is a minimum of one week supply of nonperishable and 2-day of perishable foods. Centrally stored medications, sharps are locked and inaccessible to residents in care. Fire extinguisher was last serviced on 11/16/2024. Emergency disaster drill are conducted monthly, last conducted on 11/20/2024. LPA reviewed five (5) resident records and five (5) staff records, all were complete. No deficiencies observed or cited during this visit. . Exit interview conducted and a copy of this report provided

On 01/26/2024 at 12:10 pm Licensing Program Analysts (LPA) J. Clancy-Czuleger arrived unannounced to do an annual inspection. LPA met with Administrator/General Manager, Anna Reddy and explained the purpose of the visit. Anna Reddy designated Tony Ibarra to sign off on the report. LPA inspected the facility inside out. There is no body of water. Physical plant is consistent with the facility sketch received by Central Application Bureau (CAB) and approved by the fire department. LPA inspected the facility including but not limited to 6 residents’ apartments, bathrooms, multiple activity rooms, kitchen, common area and courtyard. LPA observed lighting in all rooms are adequate for the comfort and safety of the residents. Hallway was maintained at a comfortable temperature. The hot water temperature in a sample of residents’ shared bathroom were measured at 106.1 degrees Fahrenheit. Residents’ bathrooms are equipped with grab bars and non-skid mats. There is a minimum of one week supply of nonperishable and 2-day of perishable foods. Centrally stored medications, sharps and toxic are locked and inaccessible to residents in care. At 12:45 p.m., LPA reviewed 5 residents records. At 1:45 p.m., LPA reviewed 5 staff records and 5 of 5 are associated to the facility. LPA interviewed 5 staff and 5 residents. No deficiencies cited during visit. Exit interview conducted and a copy of this report provided.

...continued from LIC9099 Allegation: Staff engaging in inappropriate behavior while in the presence of residents. UNSUBSTANTIATED LPA conducted interviews with Staff (S1, S2, S3, S4, S5, S6, S10, S11), Residents (R1, R2, R3, R4, R5, R6) and Witness #1 (W1). S10 stated that several residents and staff members have heard S4 and S5 engaging in inappropriate behavior in the office and in the presence of residents. Interviews with Staff (S1, S2, S3, S4, S5, S6, S10, S11) revealed that they had heard rumors about S4 and S5; no staff stated that they had heard or witnessed S4 and S5 engaging in inappropriate behavior in the presence of residents. R5 stated that he/she thinks there’s a strong possibility of the allegation but would not go into details. R1, R2, R3, R4, R6 and W1 were not aware of the allegation and never witnessed S4, S5 or other Staff engaging in inappropriate behavior in the presence of residents. LPA and S1 discussed scheduling meetings with Staff and Residents to mitigate the spread of rumors at the facility in an effort to maintain good morale within the facility. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED. Exit interview and a copy of this report provided to ADM.