Flintwood Care Home
What is an RCFE with Memory Care?
A Residential Care Facility for the Elderly (RCFE) is a non-medical residential care home licensed by California CDSS under Health & Safety Code §1560. Residents receive help with daily living activities such as bathing, dressing, and medication management. An RCFE with a Memory Care designation is additionally required by California Title 22 (§87705 and §87706) to provide specialized staff training in dementia care, individualized care plans for residents with cognitive impairment, and appropriate supervision protocols — requirements that go beyond a standard RCFE license.
36614 Flintwood Drive · Newark, 94560
Record last updated April 20, 2026.
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Quick facts
Memory care context
Flintwood Care Home is a California-licensed RCFE operated by M Jean Enterprises Inc, licensed for six residents and advertised as offering memory care. California Title 22 requires facilities serving dementia residents to meet specific standards under §87705 and §87706, covering individualized care plans, staff training in dementia care, and appropriate supervision. State inspection records show no citations under these dementia-specific sections. However, the facility has a significant compliance history: CDSS records document 26 total deficiencies across five inspections, including 17 Type A citations (actual harm to residents) and 9 Type B citations (potential for harm). One complaint is also on file. The most recent inspection occurred on January 2, 2025.
Questions to ask on your tour
Based on Flintwood Care Home's state inspection record.
State records show 17 Type A deficiencies, which indicate actual harm to residents — can you describe what incidents led to these citations and what corrective actions were implemented?
With 26 total deficiencies across five inspections, what systemic changes has the facility made under M Jean Enterprises Inc's operation to address recurring compliance issues?
One complaint is on file with CDSS — what was the subject of that complaint, and was it substantiated by investigators?
Given the six-bed capacity and memory care focus, how many caregivers are on duty during overnight hours, and what is the process when a caregiver calls out?
California Title 22 §87705 requires dementia-specific staff training — how do you verify that all caregivers have completed the required training before working with residents?
State records
California CDSS · Community Care Licensing Division- License number
- 019200727
- License type
- RESIDENTIAL CARE ELDERLY
- License status
- LICENSED
- License expires
- Not yet indexed
- Licensed beds
- 6
- Operator
- M Jean Enterprises Inc
Inspections & citations
5
reports on file
26
total deficiencies
17
Type A (actual harm)
InspectionJanuary 2, 2025Type A3 deficiencies
Inspector notes
On 01/30/2026 at 11:30AM, Licensing Program Analyst (LPA) Andrew Christy arrived unannounced to conduct the 1-Year Annual Required inspection. LPA met with Administrator, Jean Holt, and explained the purpose of the visit. The facility currently houses two (2) residents with a max capacity of six (6) residents. LPA toured facility including but not limited to bedrooms, bathrooms, kitchen, common area and backyard. All outdoor and indoor passageways are kept free of obstruction. No bodies of water were observed. A comfortable indoor temperature is maintained at 71.0 degrees Fahrenheit. The hot water temperature in the residents’ shared bathroom was measured at 125.5 degrees Fahrenheit. LPA observed lighting in all rooms are adequate for the comfort and safety of the residents. Residents’ bathrooms are equipped with grab bars and non-skid mats. There is a minimum of one week supply of non-perishable and 2 day of perishable foods. Centrally stored medication and sharps were locked and inaccessible to residents. Smoke detectors and carbon monoxide detectors were in operating condition during visit. Fire extinguisher was last serviced on 04/24/2024. At 12:30PM, LPA reviewed two (2) resident file and one (1) staff files. The emergency disaster plan was last reviewed 01/30/2026. Quarterly emergency drills were last conducted 12/02/2025. A review of resident medications and the Medication Administration Record (MAR) found no outstanding errors. Continued on LIC809C..... 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 Continued from LIC809..... The following deficiencies were cited during the inspection: At 11:45AM, the hot water in the resident's bathroom measured to 125.5 degrees Fahrenheit. At 11:45AM, there were multiple unlocked prescription medications in the resident bathroom. At 11:50AM, there were multiple unlocked medications and sharps found in a resident's room. At 12:30PM, during file review, it was found that both residents did not have updated Appraisal Needs and Service forms. Deficiencies are cited per Title 22 California Code of Regulations and listed on LIC809D. Failure to submit proof of corrections (POC) by plan of correction due date and/or any repeat deficiencies within a 12-month period may result in civil penalties. Exit interview conducted. A copy of this report, along with Appeal Rights, was made available to the administrator.
(e) Water supplies and plumbing fixtures shall be maintained as follows: (2) Faucets used by residents for personal care such as shaving and grooming shall deliver hot water. Hot water temperature controls shall be maintained to automatically regulate the temperature of hot water used by residents to attain a temperature of not less than 105 degre…
Based on observation, the licensee did not comply with the section cited above as the hot water in the residents' bathroom measured to 125.5 degrees Fahrenheit, which poses an immediate health, safety, or personal rights risk to persons in care. POC Due Date: 02/02/2026 Plan of Correction 1 2 3 4 On or before plan of correction due date, licensee will email CCL video proof of a lowered max temperature of the hot water in the residents' bathroom.
(a) Except as specified in subsection (b), the licensee shall ensure that disinfectants, cleaning solutions, poisonous substances, knives, matches, tools, sharp objects, and other similar items which could pose a danger to residents are in locked storage and are not left unattended if outside the locked storage.
Based on observation, the licensee did not comply with the section cited above due to mutiple sharps and chemicals and prescription medications being unlocked in various areas of the facility, which poses an immediate health, safety, or personal rights risk to persons in care. POC Due Date: 02/02/2026 Plan of Correction 1 2 3 4 Fixed on site. All sharps, chemicals, and prescription medications were moved to cabinets/drawers with locks.
(b) The reappraisal shall document significant changes in the resident's physical, mental, cognitive, behavioral, or functional condition, including those required to be documented as specified in Section 87466, Observation of the Resident.
Based on record review, the licensee did not comply with the section cited above as none of the residents had an updated Appraisal Needs And Services form, which poses a potential health, safety, or personal rights risk to persons in care. POC Due Date: 02/06/2026 Plan of Correction 1 2 3 4 On or before plan of correction due date, licensee will email CCL copies of the updated Appraisal Needs And Services forms for both residents.
ComplaintNovember 16, 2023Type A3 deficiencies
Inspector: Grace Luk
Inspector notes
On 5/11/2022 at 3:05PM, Licensing Program Analyst (LPA) G. Luk arrived unannounced to conduct an Infection Control Inspection. LPA met with Administrator, Jean Holt. Upon entry, staff did not conduct COVID-19 screening for LPA. LPA observed hand sanitizer at screening station. LPA toured facility including but not limited to bedrooms, bathrooms, kitchen, common areas, garage, and outdoor areas. LPA observed only cough etiquette posted in the common area. All sinks and bathrooms were equipped with soap and paper towel. During record review, LPA observed visitors log and temperature log for residents. LPA observed facility has a copy of Mitigation Plan on file. LPA observed PPE, food supplies, and paper supplies are sufficient. At 3:20PM, LPA observed unlocked cleaning supply under the kitchen sink. Administrator informed LPA that the lock is broken. LPA also observed unlocked gardening tool and paint thinner in the backyard. Administrator locked up paint thinner and gardening tool during inspection. At 3:30PM, LPA observed a security lock located on the front door towards the top of the door. Administrator removed the security lock during inspection. At 3:50PM, LPA observed S1's health screen shows that TB test was positive and did not have a chest x-ray. The deficiencies were observed (see LIC 809D) and cited from the California Code of Regulations, Title 22. Failure to correct deficiency may result in civil penalties. Exit interview conducted. A copy of this report and appeal rights was provided.
(a) Disinfectants, cleaning solutions, poisons, firearms and other items which could pose a danger if readily available to clients shall be stored where inaccessible to clients.
Based on observation, the licensee did not comply with the section cited above by having unlocked cleaning supplies, gardening tool, and paint thinner which poses an immediate health and safety risk to persons in care. POC Due Date: 05/12/2022 Plan of Correction 1 2 3 4 Administrator has locked up the gardening tool and paint thinner. Administrator has agreed to repair the lock under the kitchen sink and submit picture proof to CCLD by POC date.
87468.1 Personal Rights of Residents in All Facilities (6) To leave or depart the facility at any time and to not be locked into any room, building, or on facility premises by day or night. This does not prohibit a licensee from establishing house rules, such as locking doors at night to protect residents, or barring windows against intruders, wit…
Based on observation, the licensee did not comply with the section cited above by having safety lock high on the front door which poses an immediate health and safety risk to persons in care. POC Due Date: 05/12/2022 Plan of Correction 1 2 3 4 Administrator have removed security lock during inspection. Deficiency cleared.
(f) All personnel, including the licensee and administrator, shall be in good health, and physically and mentally capable of performing assigned tasks. Good physical health shall be verified by a health screening, including a chest x-ray or an intradermal test, performed by a physician not more than six (6) months prior to or seven (7) days after …
Based on record review, the licensee did not comply with the section cited above by not having chest x-ray for S1 which poses a potential health and safety risk to persons in care. POC Due Date: 05/25/2022 Plan of Correction 1 2 3 4 Administrator has agreed to obtain negative TB test or chest x-ray for S1 and submit a copy to CCLD by POC date.
InspectionNovember 16, 2023Type A3 deficiencies
Inspector: Patricia Manalo
Inspector notes
On 01/02/2025 at 9:00 AM, Licensing Program Analysts (LPAs) P. Manalo and L. Fontanilla arrived unannounced to conduct 1-Year Annual Required inspection. LPAs met with Administrator, Jean Holt, and explained the purpose of the visit. Administrator certificate is current and expires on 05/12/2025. LPAs toured facility with inside and out including but not limited to bedrooms, bathrooms, kitchen, common area and backyard. The facility consists of 5 total bedrooms which 3 bedrooms are occupied by the residents and 2 bedrooms are occupied by staff. All outdoor and indoor passageways are kept free of obstruction. There are no bodies of water observed. A comfortable temperature is maintained at 70 degrees Fahrenheit. LPAs observed lighting in all rooms are adequate for the comfort and safety of the residents. The hot water temperature in the residents’ shared bathroom was measured at 105 degrees Fahrenheit. Residents’ bathrooms are equipped with grab bars and non-skid mats. There is a minimum of one week supply of nonperishable and 2-day of perishable foods. Smoke detectors and carbon monoxide detector were in operating condition during visit. Fire extinguisher was last purchased on 04/16/2024. Emergency Disaster Plan was last posted on 01/02/2025. First aid kit was observed to be complete. Fire Drill drill was last conducted on 12/01/2024. At 9:16 AM, LPA reviewed 2 residents records. At 9:30 AM, LPA reviewed 2 staff records and 2 of 2 have current first aid training and associated to the facility. At 11:20 AM, LPA reviewed all of the resident’s medications. All records were observed to be complete and up to date. Continue to LIC 809-C... 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 Continue from LIC809... Updated copies of the following documents were requested for facility file and are to be submitted to CCL by 01/09/2025: LIC 308 Designation of Administrative Responsibility LIC 309 Administrative Organization THE FOLLOWING DEFICIENCIES WERE OBSERVED DURING VISIT: At 9:20 AM, LPAs observed unlocked chemicals under the kitchen sink. At 9:23 AM, LPAs observed unlocked eye drops and insulin in the kitchen fridge. At 9:35 AM, LPAs observed the left side gate with a second sliding bolt. Civil penalty of $500 is being assessed. At 9:45 AM, LPAs observed unlocked medication in R1's closet. The Facility was cited from the California Code of Regulations, Title 22 and/or Health and Safety Code Failure to correct deficiencies by POC date may result in additional Civil Penalties. Exit interview conducted. A copy of this report, civil penalty, and appeal rights was provided.
(a) All facilities shall maintain a fire clearance approved by the city, county, or city and county fire department or district providing fire protection services, or the State Fire Marshal. Prior to accepting or retaining any of the following types of persons, the applicant or licensee shall notify the licensing agency and obtain an appropriate fi…
Based on observation, the Administrator did not comply with the section cited above in having the left side gate with a sliding bolt lock which poses an immediate health and safety risk to persons in care. POC Due Date: 01/03/2025 Plan of Correction 1 2 3 4 Administrator agrees to remove the sliding bolt lock and send proof to CCLD by POC date. Civil Penalty of $500 is assessed.
(a) Except as specified in subsection (b), the licensee shall ensure that disinfectants, cleaning solutions, poisonous substances, knives, matches, tools, sharp objects, and other similar items which could pose a danger to residents are in locked storage and are not left unattended if outside the locked storage.
Based on observation, the Administrator did not comply with the section cited above in having chemicals under the kitchen sink and bathroom sink unlocked and accessible to residents which poses an immediate health and safety risk to persons in care. POC Due Date: 01/03/2025 Plan of Correction 1 2 3 4 Staff locked the chemicals during the visit. Deficiency cleared during the visit.
(h) The following requirements shall apply to medications which are centrally stored: (2) Centrally stored medicines shall be kept in a safe and locked place that is not accessible to persons other than employees responsible for the supervision of the centrally stored medication.
Based on observation, the Administrator did not comply with the section cited above in having eye drops and insulin found in the fridge and medication found in R1’s closet unlocked and accessible to residents which poses an immediate health and safety risk to persons in care. POC Due Date: 01/03/2025 Plan of Correction 1 2 3 4 Staff locked the medications during the visit. Deficiency cleared during the visit.
InspectionJanuary 20, 2023Type A17 deficiencies
Inspector: Luisa Fontanilla
Inspector notes
On this day at around 9:50 am, Licensing Program Analyst (LPA) Luisa Fontanilla arrived unannounced to conduct annual required inspection and met with Administrator Jean Holt. LPA explained to Holt and purpose of the visit. During the visit, LPA inspected the facility inside and out including but not limited to resident bedrooms, bathrooms, kitchen, dining area, garage and backyard. Hot water measured at 110 degrees Fahrenheit. There was sufficient supply of perishable and non perishable foods. Medicines were observed locked in a cabinet. Fire extinguisher was observed full with purchase date of 4/17/2023. There were sufficient hygiene products observed. Ample amount of towels, sheets and blankets were available for residents. First aid kit was complete. Facility has sufficient emergency lights/flashlights. Carbon monoxide was tested and observed operation. Smoke detectors were last tested by ADT today. Facility has an approved mitigation plan and infection control plan. LPA interviewed one resident and one staff. LPA reviewed 2 resident and 2 staff records. Deficiencies are cited per Title 22 California Code of Regulations. Failure to submit proof of corrections (POCs) by due dates, and any repeat violations within 12 month period may result in civil penalties. Exit interview was conducted with Administrator and Appeal Rights was provided.
(e) A facility shall have all of the following information readily available to facility staff during an emergency: (2) An appraisal of resident needs and services plan for each resident.
Based on observation, the licensee did not comply with the section cited above in not having Appraisal Needs and Services for one resident which poses/posed a potential health, safety or personal rights risk to persons in care. POC Due Date: 11/29/2023 Plan of Correction 1 2 3 4 Administrator wil complete needs and services plan for the resident and submit a copy to CCL by POC date.
(a) All facilities shall maintain a fire clearance approved by the city, county, or city and county fire department or district providing fire protection services, or the State Fire Marshal. Prior to accepting or retaining any of the following types of persons, the applicant or licensee shall notify the licensing agency and obtain an appropriate fi…
Based on observation, the licensee did not comply with the section cited above in admitting a bedridden resident without an approved bedridden fire clearance which poses an immediate health, safety or personal rights risk to persons in care. POC Due Date: 11/17/2023 Plan of Correction 1 2 3 4 Administrator will: 1) notify local fire department regarding bedridden resident 2) will submit request for bedridden fire clearance to LPA by POC date
(a) A licensee shall not operate a facility beyond the conditions and limitations specified on the license, including specification of the maximum number of persons who may receive services at any one time. An exception may be made in the case of catastrophic emergency when the licensing agency may make temporary exceptions to the approved capacity…
Based on observation, the licensee did not comply with the section cited above in admitting a bedridden resident without an approved bedridden fire clearance which poses an immediate health, safety or personal rights risk to persons in care. POC Due Date: 11/17/2023 Plan of Correction 1 2 3 4 Administrator will notify local fire department regarding the bedridden resident staying in a nonambulatory room. Administrator will submit request for bedridden fire clearance.
(d) All personnel shall be given on the job training or have related experience in the job assigned to them. This training and/or related experience shall provide knowledge of and skill in the following, as appropriate for the job assigned and as evidenced by safe and effective job performance:
Based on file review, the licensee did not comply with the section cited above in not providing training to staff which poses an immediate health, safety or personal rights risk to persons in care. POC Due Date: 12/15/2023 Plan of Correction 1 2 3 4 Administrator will provide staff with training and submit proof to CCL by POC date.
(2) Ensure that facility staff who will participate in meeting the resident's specialized care needs complete training provided by a licensed professional sufficient to meet those needs. (B) Training shall be completed prior to the staff providing services to the resident.
Based on file review, the licensee did not comply with the section cited above in not having proof of training for resident with catheterwhich poses an immediate health, safety or personal rights risk to persons in care. POC Due Date: 11/29/2023 Plan of Correction 1 2 3 4 By POC date, staff will undergo training on catheter management and submit proof to CCL.
(1) Staff providing care shall receive appropriate training in first aid from persons qualified by such agencies as the American Red Cross.
Based on file review conducted, the licensee did not comply with the section cited above in having Administrator and caregiver working with expired First aid and CPR which poses an immediate health, safety or personal rights risk to persons in care. POC Due Date: 11/24/2023 Plan of Correction 1 2 3 4 Administrator and staff will complete First aid and CPR training and submit proof to CCL by POC date.
(a) All residential care facilities for the elderly shall meet the following training requirements, as described in Section 1569.625, for all direct care staff:
Based on file review, the licensee did not comply with the section cited above in having staff work without any training completed which poses an immediate health, safety or personal rights risk to persons in care. POC Due Date: 12/15/2023 Plan of Correction 1 2 3 4 Administrator will have staff complete all required trainings and submit proof to CCL.
(a) Each residential care facility for the elderly licensed under this chapter shall ensure that each employee of the facility who assists residents with the self-administration of medications meets all of the following training requirements: (4) The training shall cover all of the following areas:
Based on file review, the licensee did not comply with the section cited above in having staff work without required medication training which poses an immediate health, safety or personal rights risk to persons in care. POC Due Date: 12/15/2023 Plan of Correction 1 2 3 4 Administrator will have staff complete medication training and submit proof to CCL.
(d) Each residential care facility for the elderly that provides employee training under this section shall use the training material and the accompanying examination that are developed by, or in consultation with, a licensed nurse, pharmacist, or physician. The licensed residential care facility for the elderly shall maintain the following documen…
Based on file review, the licensee did not comply with the section cited above in having staff work/manage medications without passing examination which poses an immediate health, safety or personal rights risk to persons in care. POC Due Date: 12/15/2023 Plan of Correction 1 2 3 4 Staff will complete training and pass examination. Proof of passing exam will be submitted to CCL.
(c) To accept or retain a bedridden person, other than for a temporary illness or recovery from surgery, a facility shall obtain and maintain an appropriate fire clearance as specified in Section 87202(a).
Based on observation and file review, the licensee did not comply with the section cited above in admitting a bedridden resident without an approved fire clearance which poses an immediate health, safety or personal rights risk to persons in care. POC Due Date: 11/17/2023 Plan of Correction 1 2 3 4 Administrator will submit request for bedridden fire clearance by POC date.
(f) To accept or retain a bedridden person, a facility shall ensure the following: (1) The facility's Plan of Operation includes a statement of how the facility intends to meet the overall health, safety and care needs of bedridden persons.
Based on file review, the licensee did not comply with the section cited above in not having plan of operation updated to meet the overall needs of bedridden resident which poses an immediate health, safety or personal rights risk to persons in care. POC Due Date: 12/15/2023 Plan of Correction 1 2 3 4 Administrator will submit updated plan of operation to CCL by POC date.
(d) A written resident personal property inventory is established upon admission and retained during the resident’s stay in the residential care facility for the elderly. Inventories shall be written in ink, witnessed by the facility and the resident or resident’s representative, and dated. A copy of the written inventory shall be provided to the r…
Based on file review, the licensee did not comply with the section cited above in not having SPV for one resident which poses/posed a potential health, safety or personal rights risk to persons in care. POC Due Date: 12/15/2023 Plan of Correction 1 2 3 4 Administrator will get SPV completed and submit to CCL a copy of the completed form.
(c) General storage space shall be maintained for equipment and supplies as necessary to ensure that space used to meet other requirements of these regulations is not also used for storage.
Based on observation, the licensee did not comply with the section cited above in using the shower room as storage for wheelchair and other supplies which poses/posed a potential health, safety or personal rights risk to persons in care. POC Due Date: 11/29/2023 Plan of Correction 1 2 3 4 Administrator will clear the shower room and submit photo proof to CCL.
(a) The licensee shall ensure that personnel records are maintained on the licensee, administrator and each employee. Each personnel record shall contain the following information:
Based on file review conducted, the licensee did not comply with the section cited above in not having complete personnel records which poses/posed a potential health, safety or personal rights risk to persons in care. POC Due Date: 11/29/2023 Plan of Correction 1 2 3 4 Administrator will review all staff files and ensure records are complete. Administrator will send self-certification stating all staff records are complete.
(d) The licensee shall provide initial and ongoing training for all members of its staff to ensure that residents’ rights are fully respected and implemented.
Based on file review conducted, the licensee did not comply with the section cited above in not having proof of staff training on residents' rights which poses/posed a potential health, safety or personal rights risk to persons in care. POC Due Date: 12/15/2023 Plan of Correction 1 2 3 4 Staff will undergo training on Residents' Rights and submit proof to CCL.
(a) Residents shall be encouraged to maintain and develop their fullest potential for independent living through participation in planned activities. The activities made available shall include:
Based on observation, the licensee did not comply with the section cited above in not providing activities to residents which poses/posed a potential health, safety or personal rights risk to persons in care. POC Due Date: 12/15/2023 Plan of Correction 1 2 3 4 Administrator will submit to CCL calendar of activities and ensure activities are provided to residents.
(c) A facility shall conduct a drill at least quarterly for each shift. The type of emergency covered in a drill shall vary from quarter to quarter, taking into account different emergency scenarios. An actual evacuation of residents is not required during a drill. While a facility may provide an opportunity for residents to participate in a drill,…
Based on file review, the licensee did not comply with the section cited above in not conducting drills every quarter which poses/posed a potential health, safety or personal rights risk to persons in care. POC Due Date: 11/29/2023 Plan of Correction 1 2 3 4 Administrator will complete all the required drill and make sure the proof of training are on file. Administrator will submit to CCL proof.
InspectionMay 11, 2022No deficiencies
Inspector: Liridon Fici
Inspector notes
On 1/20/2023, at 10:10AM, Licensing Program Analyst (LPA) Liridon Fici arrived unannounced to conduct an Annual Infection Control Visit. LPA was greeted by Jean Holt, Administrator (ADM) and explained the purpose of todays visit. During the inspection, LPA toured facility including but not limited to front entrance, kitchen, common areas, hand washing stations, bedrooms, bathrooms, and backyard. LPA observed paper supplies and PPEs are sufficient. Facility has a sufficient 2-day perishable and 7-days non-perishable food supply. All sharps and toxins were locked up and inaccessible to residents in care. Common areas are disinfected frequently throughout the day. Water temperature is measured at 106.6 Degrees F in common area bathroom. Fire extinguisher was last serviced on 1/2/23. Facilities room temperature is maintained at 70 Degrees F. First aid kit is complete. Carbon monoxide and smoke detectors are functional. Facility passages inside and out are free of obstruction and does not pose a health and safety risk for persons in care. During record review, LPA observed facility has a copy of their Mitigation Plan and Disaster Plan on file. ADM will submit to CCL their infection control plan. No deficiencies cited during today's visit. Exit interview conducted with ADM and copy of this report provided .
Federal summary
CMS Care CompareNot a CMS-certified facility
California RCFEs (residential care facilities for the elderly) are licensed by the state, not by CMS. CMS data only applies to skilled nursing facilities or to CCRCs that operate a licensed SNF wing.
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